McDonald's in Dinslaken

McDonald's is McDonald's is McDonald's 🙂

First, the whole place smelled of rotten fish. Second, everything was filthy. Third, the staff was incredibly unfriendly. Fourth, the fries were so soggy they were practically falling apart, and of course, they weren't salted. Fifth, the burger patty was covered in mold. All in all, a complete dump! And to top it all off, you run into some seriously antisocial characters there, like Hagrid—unbelievable!

Disaster. We were there today. There were three cars ahead of us, and we waited 45 minutes for a Happy Meal. The staff were sending the cars back and forth for no reason. Then, after 45 minutes, the food arrived and it was cold. McDonald's is getting worse every year.

So now we've been waiting 15 minutes for two Big Macs with fries and a Coke. This isn't what a fast-food restaurant should be. At least the drive-thru is working.

Typical McDonald's. The staff could work a bit faster, but that might have been due to the late hour of 10:30 PM. Basically, though, you get what you'd expect from McDonald's.

So, the burgers are probably just thrown against the wall after being cooked, and they keep forgetting the wrong sauces or extra sauces. Even when it's not busy, the food is now prepared in such a way that I lose my appetite just looking at it. I'm really disappointed; the place used to be better. You should know.

Worst McDonald's drive-thru ever! There are two entrances, and you have to use a zipper merge to get to the drive-thru. After ordering, you have to go through the restaurant's entrance and exit. You order, are directed to the counter, and people are crossing in front of your car from both sides, using a crosswalk. When exiting the drive-thru, you get in the way of cars entering the drive-thru.

Lots of loiterers here. Weird drive-thru at the front of the store. No sauce in my ice cream. Creepy people.

After the renovation it is very nice and there are many ways to order, even via the McDonald's app.

I ordered from this dump, had to wait ten minutes to pay, and another 40 minutes for the order to be ready. The staff was very unfriendly. NOT WORTH IT, GO TO BURGER KING BETTER.

A typical McDonald's, however, it's a bit problematic to exit the parking lot normally when the drive-thru is busy. These cars then block the exit. Update: They've since added another exit. Exiting is now much easier. Update: Friendly as always, but also more careless. When ordering, no spoon was provided with the cappuccino, and the sauce for the fries was also missing. It was provided immediately upon request, but this never used to happen. Other customers also checked their takeout orders and may have had similar experiences with completeness.

It's quite nice there, just a little crowded on weekends.

Absolutely disgusting. I waited half an hour and got home to find everything cold, hard, and even the wrong parts inside. I called, and they told me to go back and they'd replace everything... Yeah, right, as if I'd want to go back there again.

Bad shop. Last time I ordered ice cream, a burger, and fries online and also paid for them online. They said they were updating the software and they couldn't do anything. They told me to get the money back at lunchtime. I called today and asked if they were open and had ice cream. I was told yes. I said I'd come by. I arrived and the ice cream machine was being cleaned, which would take over an hour. I drove 30 km for nothing again. Never again.

We ordered through Uber Eats today and have picked up food from them several times before. No one there manages to process an order correctly and completely. Something's always missing, and something's always packed incorrectly.

Too noisy, no decent parking, poorly signposted, friendly staff

⭐ 1 star I went to the Dinslaken McDonald's Drive-In with my daughter and had one of the most disappointing experiences I've ever had at McDonald's. The employee at the counter was unfriendly, rude, and gave us incorrect information – my daughter even started crying in the car because she was told there was no milkshake or toy in the Happy Meal. Only after a long wait and repeated inquiries did the manager finally respond. I filed a formal complaint with McDonald's, but unfortunately, the responses were very general and lacked any real consequences. If a family restaurant disappoints children like this, there's something wrong with the system. I truly hope this branch finally changes the way it treats customers.

I've been here many times and thought nothing could disappoint me anymore. But actually, I've just come back from the night shift and thought they should get their act together at 5:00 a.m. on a Saturday. I ordered a Mc Crispy from the menu and a chicken burger. I got a chicken burger, but a Mc Spicy and half a Sprite?! Thanks, and for that you pay €13 for half a drink and the wrong burger. As you would expect from Birger King, there was a receipt with it, not surprisingly. Well, the fries were the first time, speaking of you! Simply not a good place! Oh, and the staff weren't really friendly, just brushed us off, no hello, no goodbye.

Experience Report – McDonald's Dinslaken (Takeout Order)👎 After a long day at work, my children persuaded me to take them to McDonald's 🗽. 😀 We placed a large takeout order for the whole family.😎 The restaurant was very busy, the employees were obviously overworked, and a long line formed.😪 We had to wait over 60 minutes for our order 🚬, a wait time I don't consider acceptable for a fast-food restaurant. 🫩 While waiting, we noticed 🧐 that other guests who had ordered after us had already received their orders and left the restaurant.✈️✈️✈️ 😂😂😂 Another customer politely spoke to the employees about the situation – but was ignored. 🥶🥶🥶 When he understandably got upset about it, a loud argument ensued, with both sides shouting insults at each other.😲😲😲 I found the employees' behavior in this situation completely inappropriate.🥵🥵🥵 When I finally asked for help myself, I was initially ignored.🤮🤮🤮 Only after another, calm attempt did I finally get my order – albeit incomplete.🤒😡 Three burgers🍔 and a portion of fries🍟 were missing. I had to request these again before they were returned to me.💪 A similar incident happened to me at this store before, which is why I avoided it for a long time.👀 After this renewed disappointment, I unfortunately feel compelled to vent my frustration.💁‍♂️ I've since read through many of the one-star ⭐️ reviews for this store – and I have to say: The problems described completely match my experience.☔️☔️☔️ McDonald's is a global brand that stands for quality, service, and reliability. 🏗 I therefore expect all the more that every branch – including the one in Dinslaken – is professionally managed and employs competent staff who treat customers respectfully – instead of ignoring them or even getting into arguments. 🧐 Conclusion: I will avoid this branch in Dinslaken altogether in the future – and I can't recommend it to others either.⛔️⛔️⛔️ Best regards, Former Customer - Enes

They can't even remember what you order, I hand over the wrong bag for the first time and 10 minutes later I get my order wrong again, just complete idiots working there

A very good McDonald's branch, where we made a spontaneous stop on our journey. Everything was as you would expect: friendly service, fresh products, clean tables, and an overall well-kept appearance. The order was prepared quickly, the food was hot and delicious, and even the parking lot was tidy and easily accessible. Overall, a truly successful stopover—that's how it should be everywhere.

I've been very disappointed lately. I specifically ask if it's really plant-based when the packaging is different. I get annoyed looks, and then they say yes. I have a friend test it, and she tells me it's meat. Who are we trying to fool here? It's not that difficult to serve the right food.

Terrible!! We were at the drive-thru tonight. We ordered the honey mustard vegetarian wrap. They asked twice what sauce it was, whether it was curry mango. No!! Honey mustard. When I got home, I noticed in the bag that the curry mango wrap had been wrapped. After taking two bites, I realized it wasn't the vegetarian version either. Thanks for that... Also, the wrap had been sitting there for a while. My girlfriend's McSpicy had been too. The fries were unsalted, underfilled, and old. I wish I had given it 0 stars.

The shop in Dinslaken was okay. The burger tasted pretty good, but it took a bit longer. The service was helpful and very friendly. Unfortunately, the floor was absolutely filthy. The location of McDonald's is quite good, but the entrance is a bit hidden. I've experienced better McDonald's shops.

I can't even give the service a single star! It's the worst. You wait 30 minutes at the McDrive with two cars in front of you. Wellmann, the operator, is unavailable and doesn't do anything. It's sad what's happened here. Waiting, waiting, waiting, and oh, the machine is broken, oh, the product is unfortunately out of stock. Again. Or, more likely, it was never in stock. A shame!

This is one of the worst McDonald's stores there is. The staff is overwhelmed. There's no cancellation policy for incorrect orders. Even though the order was clearly incorrect and the billing was addressed, all they got was a shrug of the shoulders, saying, "That's what you ordered." Simply ridiculous. I can't and will not enter this store again. I don't think anyone in management will care.

I was at the drive-thru and wanted to order something. After seeing three drivers in front of me get out because the order was incorrect and the employee at the drive-thru only spoke rudimentary German, I decided not to order and drove through.

Simply disgusting! We were there on a Saturday. The staff was completely incompetent and everything was absolutely filthy. My burger looked like it came from the trash. A 45-minute wait for McDonald's was just embarrassing. The entire staff should be replaced. I've never experienced anything like this at a McDonald's. I don't know what's so hard about picking up all the trash off the floor and cleaning the tables.

Very rude staff, especially the “woman” with the short hair shouts at the customers. If you don’t like your job you should change.

That's normal for this place!!! Order #282! 14/9 (5 Happy Meals). Management doesn't care.

When I was there with my friends yesterday, my food arrived cold, and my friends also had problems ordering. They ordered a meal with two double cheeseburgers, but only got one burger, fries, and a drink. When they asked an employee about the burger, she was very rude and completely ignored my friends. She was wearing makeup and had her hair in a bun. In my opinion, that's outrageous, because you obviously pay for it.

An employee, who was wearing a bun and makeup, got into a fight with us. I ordered a meal and didn't get my burger. I only got my fries and my Coke. She was very rude. The atmosphere was not good at all. We almost slipped on the floor because everything was so greasy. The fries on the floor were very unhygienic.

Been there twice and were disappointed both times. The first time, they forgot the sauces, and the second time, instead of a 20-piece chicken box, we got two cheeseburgers and a side of fries. And there was no sauce either. A real dump!

Was there for the last time today. Never again. Waited over 40 minutes for the food. The manager barely speaks German and is very unfriendly. A filthy place.

Since I work in customer service, I've experienced many McDonald's branches, but this one takes the cake. We wanted to eat something at McDonald's. After we ordered and were looking for a seat, we noticed how dirty the entire place was. We couldn't sit at a table, not because they were all occupied, but because they were all dirty. The floor looked even worse, with leftovers and a film of grease everywhere. The view into the kitchen area was even worse. And looking at the reviews, it's not just like this today. We ended up taking food to go and had our concerns about the food.

Tried again after 7 months! Again, absolutely terrible service! After 30 minutes of driving through the drive-thru at 8 p.m. on a Saturday, they managed to serve exactly TWO cars! Complete traffic chaos and a very high risk of accidents due to cars waiting on the main road to the drive-thru! The city needs to take action here!!! It really was the last time!! The worst McDonald's in Germany!!

After a Lieferando order that didn't arrive after two hours, we were told to simply contact Lieferando. And then McDonald's itself declared the order as delivered. As if it had already been delivered 1.5 hours ago. The employee simply said that the delivery was ready, but the driver hadn't picked it up yet.

We eat every other McDonald's service after yes cola were brought but the waitress could not tell us which drinks we got there had to be remade ambience the floor was dirty and everywhere fries and other stuff not air conditioned much too warm therefore only three stars

A 35-minute wait and cold food. And I forgot half of it. Not recommended.

Sehr gut besucht,am Wochenende längere Wartezeiten,da bleibt die Sauberkeit der Tische und Sitzmöglichkeiten auf der Strecke

We went there today and ordered takeout. We waited almost 40 minutes for our food. It was very busy. The fries and potato wedges weren't tasty. The burgers were okay. The drinks were almost non-carbonated. Verdict: not satisfactory!

Shitty shop. 50-minute wait for my order on-site. No way to get my money back after such a long wait. Never again!

Cold burgers, cold nuggets, very long wait, drinks incorrectly filled. Order not complete. Thanks again, but it doesn't seem to be an isolated incident based on the reviews here.

Mr. Feige is not at all absolutely cheeky

Been standing for 25 minutes to pay

Ordered at the drive-thru today. For four burgers, I got 20 chicken nuggets and a wrap. I waited over half an hour, and then two of them got the wrong things in the bag. When I complained, all I got was the response, "It's just like that sometimes." It wasn't even particularly busy, at least not in front of me. Behind me, there was a significant queue. The place has become absolutely disastrous.

Never experienced such a slow Meccanica branch; there's always something missing from the order. The branch hasn't changed since it opened, and it shows. The slide is completely faded and you can hardly call it a slide; even children don't want to go there anymore. The kitchen is completely greasy, and the employees slide from place to place instead of walking.

Things have deteriorated considerably since new management! The last two times I've always gotten the wrong things. You order Fanta and get Coke, or Sprite without syrup (so sparkling water)? Instead of the mango ice cream, they just give you regular McFlurry with Boba (spoiler: tastes terrible). There are no sauces either. It has nothing to do with fast food. It used to be the best around, which is a shame ☹️

There's no worse McDonald's in all of North Rhine-Westphalia. How can a McDrive be so incredibly slow? And then not being allowed to pull up after you've ordered, causing traffic to back up onto the street, is a disgrace. And why? So that the waiting times at the McDrive are artificially kept short, or at least on paper.

Rarely have I seen such a confusing McDonald's parking lot. Holger, the forest fairy 🧚🏽‍♂️

The fan in the men's restroom doesn't work. The floor is sticky and there are footprints all over it. Dead flies stare at me from the ceiling, and to top it all off, dogs sit on benches and are fed from the table. Superb hygiene standards, making a visit to McDonald's Dinslaken a real pleasure. I think we'll be the last visit. I only get 2 stars because the burger was okay and served quickly.

I can't recommend it! The entrance and exit were a disaster, the food was cold, and the seats were dirty!

Waiting over 30 minutes with a toddler for four ridiculous burgers? Everything inside is filthy and dirty. When asked if you can get your money back, the answer is "it's not possible." Customer service?

Employees are simply overwhelmed with everything.

Inedible, had a wrap, 1. sauce only in one place, cheese still in slices, burger cold

Can you tell the difference between these two photos? Aside from the chocolate sauce. Or let me put it this way: What do you think the difference is between the amount of ice cream you see in the second photo and the amount of ice cream in the original photo? I guess McDonald's needs more money.

A regular McDonald's. Fresh fries are delicious, too. Pro tip: order fries without salt (they're always freshly prepared) and get a packet of salt to go with them.

It was busy and the staff couldn't keep up with cleaning up.

Unfortunately, the portions are small, the prices are very inflated and even antisocial, the drinks are watered down, and the hygiene leaves a lot to be desired. I'm just saying the small cucumbers in the lights—just look at the photo.

It has become quite expensive 😕

Cold food. Poor service. Staff.

Our burgers were cold, our order was incomplete, and one burger was so mushy that we had to return it. We won't be returning to this place anytime soon.

It's ridiculous that you have to wait half an hour for a single burger. Even when it's pretty busy, you can still grab a burger in between.

I wasn't inside, but the MC Drive worked perfectly 😉 ...a bit of an odd parking lot layout...

Terrible!!! Forgot to pack things, wrong orders, definitely not fresh, fries so soggy, burgers cold, no attention paid to special requests, a complete packing disaster, everything just thrown in the bag and then you can dice it all together again! Unfriendly staff, especially the gray-haired woman with eye makeup! All drinks only half full!!! The cups are dissolving!!!

Unfortunately, the wait was very long. Otherwise, OK.

Unfortunately, this is often one of the worst McDonald's branches in the area. Regardless of whether it's busy or not, friendly staff has unfortunately become rare here.

It's about another order that was delivered to us. Unfortunately, for the third time, part of the order was missing. It's not the Lieferando driver's fault if he doesn't manage to pack everything. Food is too expensive these days to not get upset about missing items. Sadly.

Honestly, people. I can't understand you. If you go to McDonald's for dinner you have to expect to wait, as there are lots of people and not enough staff, who on top of that aren't paid well, but someone has to serve the fine clientele. Nobody likes doing their job for the money (except maybe the supervisors), which is why the people who work there are only people who have no other options. I couldn't work there and let the customers yell at me. I'm there in the mornings, the staff are always friendly and everything runs smoothly. If the staff aren't stressed, everything runs smoothly and nothing gets forgotten, the staff aren't yelled at and that puts the staff in a much better mood, but if you're yelled at six or seven times a day, I can understand that you're out of coffee and probably can't do your job properly, it has a psychological effect. On top of that, the working conditions aren't exactly ideal for the regular employees. As I said, if you go there at busy times when there are lots of customers you have to expect that the staff will no longer be able to do their job or will no longer be able to do it properly. The toilets look awful, the tray stands are full because nobody has time to clear anything away. They are busy taking orders so that the customers get their order quickly (they try). And then in the stress something gets forgotten, that's normal.

It has to be MCD about 2 or 3 times a year. Ordering and paying via app is a good option.

Highly recommended. The staff is very friendly and accommodating.

With so many employees, it's always a good spectacle and a puzzling puzzle WHY the conditions HIDE the table signs behind the cash registers. This borders on work refusal or simply convenience!?!? You almost had to search for the sauce on the wraps. The service makes it easy for themselves by removing the table numbers so they can simply shout the nuns through the store. If the service would at least clean the store with this apparent reduction in workload... THE CONDITION OF THIS STORE IS GETTING WORSE AND WORSE. YOU CAN CATCH SOMETHING IN THE TOILETS JUST BY LOOKING AT THEM!!!

Food is like in any McD. But service is shockingly bad, wait time is unbelievable, didn't want to provide age-correct book in happy meal.

The cash registers were supposedly closed, and suddenly there were no employees left. We waited 30 minutes with 15 people. No one was served. Thanks for nothing.

I'm standing at the McDrive at 2 a.m., the employee asks me for my online code five times, then says it's OK now. I wait 30 minutes for my order. Then another employee comes and tells me I didn't order and didn't pay. Then he tried everything again in the app and noticed that the woman at the counter hadn't entered the code, and of course I had paid. The food still hadn't arrived after 45 minutes. Then it did arrive with two forgotten fries, and I had to go inside.

Worst McDonald's I've ever been to. You easily wait 15-30 minutes at the drive-thru, no matter what time of day. Orders get lost because the employees are too incompetent to properly arrange the orders, and even after a 30-minute wait, the order is given out incorrectly or incompletely. Please just go to Bugaz or any other store where you can buy food; this McDonald's is a disaster.

I'm shocked by the many bad reviews and that the feedback apparently isn't taken seriously. I pre-ordered my order today for pickup so it would be faster. When we arrived, we had to wait 45 minutes in the drive-thru for the food, and when it finally arrived, delivered by a more than unhappy person, a few items were unfortunately missing from the order. I then went inside and, upon asking, was told that the items weren't there at all. But there's no way to let them know? The main thing is to rip off customers and hope they don't notice. There was no apology from the next rather unhappy and unfriendly person either. Inside, despite it being a weekday, it looked like a mess. When I wanted to use the restroom, I immediately turned around when I saw what it looked like. Unfortunately, this is always the case, especially with the long wait times and the incorrect orders. I've now decided not to come back until these things change.

I don't know why but Germany has the worst McDonald's, both the food and the service are dirty, lots of garbage, orders take a long time to wait, and the food is disgusting.

Was the boss in the house? Or why was the service so nearly perfect? ​​Keep up the good work. Hehe.

I ordered online, paid online, it should have been ready on arrival 15 minutes later, then I have to wait another 15 minutes and then I get yelled at because they make the mistake of eating there instead of taking away as ordered, then I order a big mac chicken according to the bill and realize at home there are normal big macs but I paid the more expensive coupon

As soon as there are five or more customers, chaos ensues. Waiting 30-60 minutes for food is normal there. If you complain about the cold fries, you're labeled an idiot. The fan is set too high. Whether it's winter or summer, you can't sit there without a sweater or jacket. It's especially cold there in winter. Sorry, but it used to be better.

By far the worst McDonald's restaurant there is. Neither in the restaurant nor via delivery service do you get what you ordered for your money. Everything is cold, fries are soggy, and the burgers look like they've been chewed before. Employees stand in the drive-thru, smoking and chatting instead of working! You never get to speak to a manager, either in person or on the phone! Clearly a case for consumer protection! The Royal Cheese package simply contained two cheeseburgers! What a rip-off!

The staff there are very unreliable!

This was by far the worst McDonald's experience of my life. McDonald's may be an international chain with standards, but this branch significantly undercut even the lowest standards. The order was wrong, the staff disinterested, and cleanliness? A foreign concept. The tables were sticky, the restroom was a test of courage – and the burger... well, let's not call it a burger. I don't know if I was just eating or participating in a survival game. This branch urgently needs to be inspected – both in terms of customer satisfaction and hygiene. Finding a branch like this in a country like Germany is truly surprising. If you want to make a bad day even worse, this is the place for you. Everyone else: just move on quickly.

This branch is the biggest cheek. I waited 30 minutes to pay even though I was the first in line and I waited another 43 minutes for the food. If you want a better option, I recommend Burger King. They don't have such cheeky staff as the ones in the McDonald's branch in Dinslaken.

Got absolutely disgusting rubbery nuggets here today, sickening.

You always wait at least 20 minutes for your food here. The food is usually very cold and doesn't taste good. It's also very, very dirty.

By far the only McDonald's in Germany that can't get anything done. The employees are completely overwhelmed. You wait ages for your food, which is already cold by the time it arrives. And the fact that they manage to forget things with every single order and make you pay full price for less food is a really brilliant achievement. Damn bad.

This McDonald's is by far the worst place I've been to in my 30+ years. The service was extremely bad; we waited almost an hour for our food, which was cold and inedible. There was trash everywhere, and the employees seemed completely listless, like they'd taken a roll of Valium. The only positive thing is the light in the restrooms is good for taking photos. Otherwise, it's a complete garbage place. Once and never again.

My friend got unsalted fries and they forgot her Coke. PLUS she had to wait over 40 minutes for a cold apple pie! Please get your service right.

Rude, bald employee at the McDrive! He didn't even let us finish our sentences and was annoyed. I asked for a little more sauce in my ice cream, and what did I get? That's right, less sauce than usual and an offended sigh. (The ice cream is still delicious, hence the stars. Enjoy your meal, everyone.)

An absolutely unacceptable place! Orders are getting lost! I waited over an hour for a Big Tasty Burger! The store manager refuses to give their name. I demand that management take note of this complete disregard for company policies and take appropriate action.

Simply antisocial! The burgers often sit in a pile at the counter for ages, making them lukewarm and soggy. At the McDrive in Dinslaken, it's standard practice to be sent to a waiting parking space. Often, there are no toys in the Happy Meal. The child is then told this when the order is picked up! Today, there was an ice-cold TS! I got it swapped, but 🤮 🤮 🤮

This is an absolutely disgusting McDonald's branch. The place is filthy as hell. Sticky floor, dirty tables and the trash isn't emptied. The overpriced meal is always cold. If you order a Chicken Big Mac you get the smaller cheeseburger bun when there are probably no Big Mac buns left. The burgers look like they were slapped on, the fries are brown and soggy, taste of old grease and are freezing cold. The apple turnover was probably the disgustingest thing I've eaten in a long time. No taste, just pure rag baked in old grease.

WORSE THAN EVER! So this has nothing to do with hygiene. The employees don't know what gloves are, your burgers are made by guys who fiddle with their hair and then get their hands on their clothes. The women's restrooms are full of shit!!! And even after reporting it to the staff and after 40 minutes, nothing was done about it. After we complained that our burgers should be prepared WITH gloves, a single employee put on gloves for our burgers and immediately took them off again. Instructions from the shift manager, mind you. Oh, and last but not least, 2 out of 4 coupons were forgotten, and after correcting them twice, something was still missing. Stay away, I'll report it to the health department.

If I could give 0 stars, I would. Disastrous hygiene ‼️ in the store as well as the restrooms. There was food smeared all over the floor. Despite my pointing out the visible dirt, especially in the production area, there was no response. The consequence was that I had to wait 40 minutes ‼️ for my order, and then half of it was missing. Since the kitchen staff are always scratching their hair and sometimes their s——, I insisted on gloves. One employee put them on for my burgers, but only that one ‼️ Food safety inspectors have, of course, been informed ‼️

The opening hours are great – around the clock! I would be happy if the delivery service were available 24 hours as well. Still, it deserves 5 stars!

I've rarely experienced such friendly staff at a McDonald's! :) The children were immediately provided with coloring pages and crayons, and at the end, they even blew up balloons for them. 😊 And it was very clean, too!

Is going to the bathroom forbidden? 🤣 The man at the counter barely speaks German, so you have to communicate with your hands and feet!! The atmosphere is dirty!!

In first order they forgot to give us fries, big mac had salad everywhere else just not in a burger, in second order fries was without salt and all the time we didn't get tissues.