McDonald's in Delbrück

I am absolutely shocked by what I experienced at McDonald’s today. At 12:30 a.m. the cash registers were not working and it was unbelievable how little interest the staff had in solving the problem. It seemed like they were just too lazy to care. There was no effort to maintain service or offer a solution - instead they just left you standing. Something like this is absolutely unacceptable for a company of this size. I really don't understand how you can treat customers like that. This ignorance and laziness completely angered and disappointed me. McDonald’s should be ashamed of themselves!

The 🍔 have almost no sauce, taste so dry and you don't even need to start talking about the employees

Returning reusable cups is complicated and takes a long time: you have to go to the checkout and wait for your turn because the return has to be registered as a checkout process and this cannot be accommodated in the process that is currently in progress. And when it's your turn, you spend so much time at the cash register until it opens and the two euros can be taken out. Conclusion: you leave it with the reusable cups and environmental protection. I've never seen anyone with a drink in reusable cups in a restaurant.

Dirty to no end. The orders are always not complete. Employees don't understand German, or understand it very poorly. Untidy appearance of the employees.

I've been there several times for dinner or just to pick up and I can't complain. Never waited more than 10 minutes, everything was warm and well packaged.

I ordered menus but without fries and there was no chicken burger left and it was very dirty

The store was very well stocked and the staff seemed to be overwhelmed. Things were missing from our order, unfortunately not for the first time. Going to the toilet was done straight away with a view of the area. It's not the staff that makes it look like this, but they haven't changed anything about it for a long time. Just disgusting. Unfortunately it doesn't work that way

I've never gotten such a small bic Mac anywhere. And that for 6.20 euros. That borders on usury.

Unfortunately, the employees here are completely overwhelmed with EVERYTHING. Orders take 20-30 minutes and the restaurant is super dirty. No matter whether tables or chairs. The children's chair in particular hadn't been cleaned in ages. Good thing I had wet wipes with me.

German or English is rarely spoken here

There were promotions that were not yet valid.

Basically it's a McDonald's but somehow they're not well organized there. We almost never have an order where everything is complete.

Nice new Mc. Unfortunately often understaffed, especially at lunchtime. The result is a long waiting time. Update: unfortunately often understaffed after 5 p.m.

Ordered take away, both 0.5 cola far below the mark, nuggets not in the bag, unfortunately only noticed when we got home. Large fries, rather medium portion and with the McFlurry only one topping instead of the two ordered. Rather, you can't go wrong. Really annoying. Conclusion: Although it's a brand new branch, we won't be back here again!

The burgers at McDonald's taste good, but visually they often leave a lot to be desired - it almost looks like someone sat on the burgers. Recently I even got a BigMac that consisted of three parts, which wasn't exactly appetizing. Everything is fine in terms of taste, but there is definitely room for improvement when it comes to presentation.

It's the best Mac Donald in Germany

Something is always missing when you order from home!

As great as the store started, it also quickly declined!!! Some of the staff are unfriendly. Toilets from doors to walls and floors are greasy/dirty and dusty, you can hardly see anything in the large mirror because of the streaks. Tables dirty, leftover food on the benches. Even though the store was almost empty, the table delivery service was switched off on the ordering machines. The food was almost cold and you could hardly hold the Mc Ribbs because of all the sauce... super disappointed, a shame about what was once a beautiful shop. See some of the pictures. Old review: Clean, nice, fast, this branch is beautifully designed!! Flowers on the table, glass partitions that block the noise well even when it's full. Staff who know thank you, please and the times of day, TOP!! Toilets clean 👌 Please keep it up!! Many branches have fallen sharply....

We ordered our food with table service. It was needed surprisingly quickly and the employee was very nice. The tables were clean and the dishes returned neatly. Everything was great!

Please pay attention to cleanliness. You handle food that has to do with hygiene. The waiting time of over 20 minutes is simply too long for a quick Ibis restaurant.

Was clean. Food was ok. Unfortunately my burger was completely wrong. I had to “fix” it first, otherwise it would have been difficult to eat. For a single €5+ burger, it's a shame.

New McDonalts... lunchtime, nice sit outside... everything clean and tidy.

Auction suddenly no longer available on the last day?

Burger M strangely sold out on the last day. According to the app, this burger was still available. We drove an extra 15 km. When we were there we were told that this burger was sold out. Just a disgrace. This store is simply not recommended.

Not worth 1 star! But unfortunately you have to give one away. This store is a disaster. Every time there is no food or it is cold. Staff just as much of a disaster. Was here for the last time.

Not everyone knows it for me but others like it

Absolute disaster. Nobody in the shop knows what everyone else is doing. The ordered food is ready, but is not given out. It's getting cold, a third is missing, but you have other things in the bag. If you ask, you will be insulted in an extremely cheeky manner.

The covered parking was perfect in the hot weather

We were at the store around 11:45 p.m., which closes at 3:00 a.m., and there were a few people sitting there eating. We ordered to eat on site with table service. After a few minutes our food came to the table in a bag and the gentleman said something about half past twelve and only for take away. Since there were still a few people sitting there, we ate our food at the table until the gentleman came back and threw us out with the words “you have to eat in the car!” If you think you only want to offer drive after 11:30 p.m., you should communicate that and no longer offer the option of “eating here” and table service after 11:30 p.m.!

The food there was super tasty and arrived relatively quickly. The branch was very clean and the table we sat at was even beautifully decorated (with a flower). The next day we noticed that we had forgotten a wallet there and we called them and they told us that we could pick it up. So the staff are very honest and very friendly and the food was good too, I can only recommend it.

Always cold...usually something is missing. The cheese on the burgers is either barely melted or completely dried out. Always little sauce on the citizens. 9 out of 10 times we have to go straight back in because something is missing. Some shift teams forget more than others. This is served later without any problems, but you just wait with the rest of the food. But it's rarely warm anyway. We live a 5 minute drive and pick up regularly, I have never experienced the food hot. Most of the time it arrives at home lukewarm, sometimes even cold, with the outside temperature sometimes being 28°C in summer. Some highlights are not available for long. Currently, for example, the passion fruit mix Hasn't improved since opening.

The food was delicious and the service was quick and friendly. Clean rooms and a great ambience – always happy!

Been there twice and been terribly disappointed both times. The first time you have Burger Steinhart... probably buns from the day before. Today on the second visit, 20 nuggets were simply not included in the order. Definitely my last visit to Delbrück.

So it's just disappointing to eat out! The food here was really a disgrace! Burger was cold, the cheese wasn't even melted, fries tasted like old oil and were over-fried, the tables were all dirty and the area itself! So...really wrong!

Had to wait there for over half an hour for my food. The restaurant is dirty. When I asked about my order, I only got cheeky and bold answers like “It will take another half an hour”… All in all, not a good visit, I’m actually used to it differently from McDonald’s.

Great new restaurant, that’s it…… Very loooong staff. I waited 20 minutes for a coffee and a breakfast burger. This is called a fast food restaurant...

New McDonald's. Pleasant atmosphere. Charging stations for electric cars available.

The food is great, service is great 👍

Incredible! Stand in an order parking lot for 20 minutes, nothing happens. I then went in to ask for my order. I got the answer that pizza slices take so long. After I waited there for 15 minutes, they put the box in a bag that was in the front counter. After I got my order, I checked it. All burgers were cold. Another 10 minutes later I got new ones. Fries....cold...I went home with the cold fries....

I highly recommend it The food is very tasty and the service is top👍👍👍

A very nice modern branch. It is always very tidy and clean there. The food is good and you have the option to order either via the app, at the self-service terminal or at the checkout. The branch also offers a delivery service via the McDonald's app and Lieferando, where you can also pre-order. (I haven't tested this yet) depending on the shift, the employees sometimes seem a bit awkward and the waiting time can be a little longer. This could still be improved. Otherwise I like to eat there.

Very tasty sandwich 😋🌹👍🏽 2tiizi 2tbchish 2sa eigi

Good service! Sure we will be back!

One of the best McDonalds restaurants. I was there one time from the Netherlands and it was tasty! Also the service was fast. Keep it up!

That tastes really good. The service is top

Nice employees, delicious food Just perfect

Dear Mecces, everything was great 👍🏻

good service, food fresh and still warm, which is not common everywhere… keep it up!

Everything was great, everything was fine

I highly recommend it, very tasty 👌👌👌

The service was excellent and the food arrived fresh and hot 👌👌👌

Tried several times, each time something was forgotten or packed incorrectly and it was often cold! Bad branch, would rather go to PB!

The shop is extremely unclean, not to mention the toilet. No napkins and unfriendly service. You know it differently too.

We ate there today on a Saturday with two adults and two children and were very satisfied. The place was neat and tidy. If other guests think that the place is often dirty, I think it is primarily due to the guests not being able to behave and leaving the tables dirty. Apparently respect and decency are foreign words. It is not the employees' job to clean up after the guests if they leave your table like a battlefield. As I said, when we visited it was clean and tidy. The burgers and fries were freshly made and very hot. They were also very tasty. We didn't have to wait longer than 5-6 minutes for our orders. The staff was also very nice. The restaurant is modern and attractively designed inside and out and there are a number of play opportunities, especially for children. It's also pleasantly air-conditioned there, which is a real relief, especially given the humid weather in July. The parking lot is sufficiently large. There are 4 charging options for electric cars. The restaurant is highly recommended.

Best branch, clean, well prepared. MC Donalds in Delbrück shows how integration works. Simply great

The McDonald's is quite successful. The food has always been okay and the staff has been friendly too

Nice with waste separation. But can't read or count. Forgot 2 burgers and then 2 nuggets.

Waited over 30 minutes for some breakfast. Had an appointment, but fast food works differently. Nothing was really warm, but we were able to get everything down quickly.

Super bad loading. The employees shout at you and insult you. The order is forgotten and you wait over half an hour for a fries. The employees portray you as stupid. No recommendation for this store.

One of the best and most well-maintained McDonald's branches north of the Nile. 👍

Ordered via the app and paid in cash. My number was only being processed 6 minutes later when I picked it up but it wasn't ready. After another 3 minutes there was nothing left. After another 5 minutes my food arrived. Because I was in a hurry, I didn't look inside. A chip was missing at home. The others were half raw and we had to throw them back into the deep fryer for my son. The shop and toilets were extremely dirty. Even if it's on the way home, I'll be through it once and never again. For me it's one of the most unhygienic stores I've seen

Simply not open during opening hours (Saturday 2 p.m.).

We had a lot to do to place our order since we last visited you about 10 years ago. But it worked

Unfriendly service We stood at the checkout for 15 minutes to pay instead of being ignored and complained about Burger King in Delbrück is better

I asked McDonald's in Paderborn about the Kaulitz menu cardboard cutouts, but unfortunately they no longer had them. The restaurant manager then asked for me at this Delbrück branch and reserved the display for me! I've never been to this McDonald's in Delbrück before and I was VERY surprised at how clean, tidy and modern the restaurant looks. In addition, the employees I came into contact with were all extremely friendly and helpful. I was asked several times by different employees if I needed help. And because of the high temperatures that day, I was also offered something cold to drink, even though I wasn't there to eat. I found that very thoughtful of the employee. The manager then showed me how to dismantle the stand and also helped. 10/10 this McDonald’s 👍🏼

So you actually like to eat at McDonald's when you're hungry for something quick. But not here!! So if you don't feel like working then you should say so and not randomly put together a burger. Some times things are even forgotten. Some people really have a shadow. Today our burger was even raw and the bread was soggy and dirty like a washcloth.

The last time I was there was a few months ago and I was completely satisfied and can only recommend it.

I was always happy with this branch, but not on Sunday. I placed my order and then I had to wait a long time. That completely ruined my order. Instead of a Sprite I got a Coke, I specifically ordered the burger without cheese, which was what it said on the package. What was on all the burgers anyway? Correct. Cheese. In addition, the apple turnovers were not packed in the bag. Of course I couldn't return it because we ordered take-away and only noticed it when we ate it at home.

Employees often annoyed and unfriendly, mc drive forgot something for the second time, got a cheeseburger without meat?? Always have to ask and see if everything is complete, that's annoying... So, no joke, I'm used to your employees being in a bad mood, or the fact that they're vaping while preparing food, but let the cheeseburger burn, boys, no way

I recommend that anyone ordering take-out or online from this McDonald's takes a close look at what is being handed to them. Literally every time so far something has either been missing or the wrong thing has been packed. The food often comes out cold. The fries are sometimes over-salted, sometimes not salted at all, sometimes half raw, sometimes dry-fried. Of course, anyone who eats at McDonalds shouldn't set their expectations high, but there is a lot of potential for improvement in this branch. I don't want to call the staff unfriendly, but I've never seen a smile here. In addition, the branch is only a year old. The motivation for this waned very quickly... What a shame

Fast service, would love to come back.

A very bad MC, always cold food, always wrong food, completely unfriendly employees (salespeople). Totally violent😨

For McDonald, it is very clean there and there is a large parking lot right in front. With charging stations for e-cars. Food is a matter of taste but it was freshly made and hot.

One star only goes for the food. It tastes good at McDonald's. The rest is nothing. Was there about 10 times ....... Ordered everything to take away, something was always missing. You have to keep checking. Sometimes a burger was swapped, sometimes mayonnaise or ketchup is missing, sometimes there is no gift in the junior bag. So far not a single order has been completely delivered 🤬. But there is a nice children's corner. And the toilets are clean. Ps: The exit could be clearer... you can't see anything because of the railing on the small bridge.

The walls in the men's toilets in front of the urinals were extremely dirty. The table had not been cleaned properly and there was meat on the seat. Ordered three King Boxes for the children and only had one drink. Get up and, as always, go to the front and eat almost cold until the order is complete. Sit down again and notice that the mayo or ketchup is missing. Go back to the front and swap toys because there is the same thing in every bag. Are you serious guys? 😟

If you want to see the worst service and the smartest shift manager, go here. Otherwise you'd better go to another branch.

The store is really bad. The staff is unfriendly

None of the guys who prepeare food were gloves…. They literally touch the food with their fingers…. Also I choose to pick up my food from the counter and it has been delivered as a takeaway… and for them it seems to be a problem

So at the beginning huiii and now ugh!! The first thing that has struck me extremely bitterly the last two times is the friendliness of the Syrian employee who took the order. No please, no thank you and at the end of the order both times a quick, happy, friendly command in the tone of "keep driving!! !" Only Syrian is spoken throughout the store. Pimmes are always cold and mushy. Today I ordered curly fries with sour cream. In the bag there were 50% curly fries and 50% cold old fries. Thanks for that!!! I'm going to go back to Burgerking in due time, where I'm really an absolute enemy. But you man, who's been there at the checkout and at the drive counter for a while now... is really super friendly. You can really tell by looking at him he's up for it and it's important to him that the guest is at peace. Thumbs down MC Donalds Delbrück!!! As unprofessional as Salzkotten

It's unbelievable how slow they are here...

Simply outrageous. I ordered an MC Smart with 2 chicken burgers. First the waiting time lasted a good 15 minutes. Then I wanted to eat my citizen and saw something was wrong halfway through. The citizen was moldy. I went to the checkout and gave them I got a new citizen and some ice cream, but that's no excuse. I still have a stomach ache! Simple cheeky

Mac cafe... But no coffee with milk

Longest service compared to other restaurants in Germany

Unfortunately everything was cold and we wanted to give 1 glass to the wine. Then he digs around in trash cans without gloves. Never go there again

Unfortunately, products that have been invoiced are always missing! This is a rip off! No communication upon consultation! I can't rate the service! A pity

OK, it was already late, but there were still 2 hours until closing time and there were still enough employees on site. However, none of the processes seemed to be working. Many customers missed something in their order, the cleanliness left a lot to be desired, the food looked half-baked, and there was a rough tone in the kitchen. We didn't feel comfortable.

Food was cold, it took a very long time to get your order - 30 minutes - regardless of whether it was in the drive or in the house, something was always missing from the order and the employees often didn't understand German when a problem arose, so the ambience was completely okay cozy but often dirty tables or overfilled trash cans

Eat here? Yes! A short time later, bags were slammed on the table - we close at midnight. Food at home (less than 5 minutes) was already half cold, and thanks to the lack of a cup holder, half of it was drowned in the drink. Oh, thank God we discovered that a glass was missing there. Delbrück finally has a Mecces that closes the doors at midnight... But hey, everyone wants MC Drive.

The store manager is totally unfriendly, the staff forgets to get my order ready and I ask where my order is and then the store manager says my number was called several times and that's not true. I was portrayed as a liar, which is not true at all and several people could attest to that, totally unfriendly and disrespectful towards the customer. I have never experienced anything like it.

One of the dirtiest McDonald's I've ever seen... Trash can full and a look into the kitchen was enough...I will never eat anywhere at MC Donalds again after this experience... The counter of the MC Café was also rubbish and dirty.. Tables are not cleaned.. A lot of people forget orders and eat cold... The floors in the restaurant are also very dirty and there are fries lying around everywhere and the floor is sticky. Yehh

Waited 25 minutes for food, they just took some glasses that weren't ordered. There was simply over half of the order missing and still cold. But the main thing is to do nonsense behind the counter. And the shop was dirty too

New one of the most modern McDonald's

Great atmosphere - but that's about it! Service? Waiting time almost 30 minutes! Staff completely overwhelmed even though there was little going on. Eat lukewarm! Sad idea!

I ordered for pickup from the parking lot for the first time today. A glass was missing, the Capri Sun and the Squeeze were missing from both Happy Meals. I had to wait over half an hour and then I didn't receive my complete order. This is an outrage! I definitely can't recommend it!

We gave the store another chance... and were disappointed again. Pre-order via app... mc drive... with us 3 cars... 20 min waiting time!!!! Those before us didn't have a large order!! There wasn't much going on in the store for a McDonald's. Some of the food was cold, the wrong sauces and half of it was forgotten. Unfriendly staff... there wasn't even an apology except from a lady who had just processed other orders there. She was also the only friendly employee. It's a shame for such a beautiful new McDonald's that there are only unmotivated employees there.

There isn't a single napkin station in the entire store. And the employees are completely overwhelmed. Even if there's nothing going on in the store. I waited 15 minutes for 5 apple turnovers. The worst McDonald's I've ever known. And I can say that I know a lot of them.

We were in this establishment, at the entrance all the tables were dirty, the trash cans were full, we waited for our order for a very long time, we forgot to put potatoes and 2 sauces, the staff just threw sauce at us, when ordering three Big Macs for 3 people there was only 1 napkin! The service was simple. zero

I will never set foot in this place again. I ordered and ate a mc rib menu there yesterday. Cold is normal, but it didn't taste quite normal either. I got the receipt for the strange taste 3 hours later. It was nice to spend the whole night with a bucket on my head.

Overall it was okay. Order was placed, paid in cash at the checkout and after less than five minutes the food was on the table. Staff could be a bit friendlier, some employees seemed a bit annoyed, but not that bad. It was 6 p.m. on Sunday and the place was pretty full.

Service was poor, employees didn't want to give out straws due to the climate situation🤔 despite explaining that they needed one for health reasons. (Everything else is made of cardboard too) the food was ice cold, the fries were rock hard. All in all not worth the price of the food. Never experienced such a terrible McDonald's. Never again !!! A complaint was filed with McDonald's to take further action.