McDonald's in Datteln

The Big Gouda burger had no patty, the fries were dry and barely seasoned, and the cola was flat. Perhaps the staff should be retrained. What a shame.

Dirty, cold, terrible food Unfortunately, I have to agree with many of the previous reviewers. This is by far the worst McDonald's I know—even worse than the one at Dortmund train station. We were there on January 18, 2026, and were, frankly, shocked. The trouble started with the ordering display. It was obviously broken and therefore barely legible. Never mind, these things happen. However, the restaurant then "splenished" itself with torn seats (in the back right corner from the entrance), greasy tables, a dirty floor, and some unusable benches. "Cleanliness is a virtue, but you get further without it." Interim conclusion: lucky are those who brought disinfectant wipes. The real kicker, though, was that it was freezing cold. The staff had set up a space heater to create even the slightest illusion of warmth. Apparently, the heating system is known to be faulty. Let's talk about the food: cold fries, a lukewarm burger, overly pale nuggets, my burger packaging was damaged, and the veggie burger looked like it had been dropped. In short: a truly awful performance. Dear franchisee: if you can't be bothered to run a restaurant properly, you're better off not doing it at all. As a thank you, we're sending a letter of complaint to headquarters. This is completely unacceptable!

Sorry, but the hygiene is a disaster. My goodness, the toilets are absolutely awful.

Well, what can you say? I ordered a chocolate shake and a coffee shake arrived. When I went to the front, they told me that they supposedly don't sell coffee shakes at all, and that's why it only gets 2 stars.

The staff were disrespectful, there were rats, the food was cold, and the fries were burnt. I would never eat there again.

Unfortunately, the staff at the McDonald's drive-thru were very unfriendly. :( I asked if I could have a balloon (they were on the counter), but they immediately said no. Why? It's a real shame, just a balloon... Then we had to park on the other side of the street to wait for our order! Just awful...

The staff are nice and friendly. Unfortunately, the restrooms leave much to be desired: they are unhygienic, some are very dirty, and several toilet seats are broken. There is also an unpleasant odor. Air freshener or generally better cleaning would be desirable.

Once in a long time, and definitely never again: Dirty tables. Cold food. The toilet smelled like a porta-potty; one step in and twice as fast out! The whole place was freezing!

I am very disappointed with the service at this McDonald's. I get a McFlurry with Hanuta there almost every day. On one occasion, a male employee prepared it for me with very short-cut sides – and even with double the Hanuta. When I tried to order it again later, they suddenly acted as if it had never happened, apparently because other customers had witnessed it. The employee in question was easily identifiable when taking my order, as he had very short-cut sides and was wearing headphones. His demeanor was unprofessional. I was shouted at in front of other customers and treated aggressively, disrespectfully, and insultingly. Such behavior towards paying customers is absolutely unacceptable and in no way meets the standards one should expect from McDonald's. On my most recent visit, I again ordered a McFlurry with Hanuta. This time, it contained hardly any Hanuta, and again, I was treated very rudely. This seemed deliberate and not accidental. Should such behavior occur again, I will be forced to contact management directly. Furthermore, I will document my orders in the future to have proof if necessary. That was definitely my last visit to this branch. Absolutely not recommended.

With one exception, the staff is beyond rude. And it takes an astonishingly long time for "fast food" here. If I could cook for myself, I would never set foot in that place again.

Like every MC price, it's inflated.

Well, where do I even begin... as soon as I walked in, I knew I'd better keep my jacket on. Heating? Forget about it... anyway, on to ordering. The usual routine at the terminal... and after ordering, the chaos began. Keep in mind that only about 10 people had ordered, and there were only about 6 employees in the kitchen. My order included two Happy Meals and one McDonald's meal. After 20 minutes, I asked when I could expect my food. Apparently, they'd forgotten. Everything was quickly packed up, and as expected, if a burger sits in the display case for 20 minutes, it's highly likely to be cold... and that's exactly what happened. So I complained and got a funny look... well, one experience gained. Never again... maybe they were just having a bad day. So many questions...

What a dump! The McFlurry wasn't even half full, and when we complained, the cashier gave us a hard time. Just before that, apparently, a colleague of his had been there with an ice cream order, and lo and behold, those cups were overflowing. How is that even possible? Not to mention that we had to wait almost 20 minutes for five McFlurries with only two people ahead of us... It would be nice to get a statement from the branch... Strangely enough, it works perfectly fine at other locations.

It's always surprising how differently the various franchisees present themselves. It was moderately busy, yet the staff seemed rushed, the floor was slippery with grease, the burgers were lukewarm, and the ice cream was carelessly squashed together. There was a lot of trash lying around outside.

The place was cold. The food was also cold or lukewarm. The worst part is that the toilet smells so strongly of urine that the stench permeates the seating area. Ugh, never again!

An employee just bit my cookie. Disgusting! I can definitely do without that.

Friendly staff and the food was as expected

This is by far the most unfriendly staff I have ever met… You're better off going to Recklinghausen.

We were stuck at the McDrive in Datteln for over half an hour, unable to move forward or backward. The staff was very unfriendly and didn't seem competent. When we went inside to ask, we encountered two employees who were busy with each other and answered us rudely instead of showing understanding or apologizing. Another customer also told us that this poor service has been a known problem there for weeks, as the team often seems unreliable, unfriendly, and slow. Overall, a very disappointing visit.

Soggy fries, cold Big Mac, and the McRip with two halved pieces of meat drowned in sauce. I haven't been this disappointed in a long time.

Staff are unfriendly and orders are never complete.

Disgusting place! I had a long black hair between the patties in a double cheeseburger I ordered without ketchup 🤮🤢

Unfriendly service; the ordered items were not brought. Sprite and Coke tasted like water. No alternative drinks were offered.

Unfortunately, at this McDonald's, it's not possible for multiple people to order at the drive-thru simultaneously. The employees seem overwhelmed trying to enter multiple pre-paid mobile orders using codes at the counter. I was even asked to drive around the building again so the next code could be entered. This is unnecessarily complicated – they could simply enter the orders directly. In addition, a colleague who had paid for his order via PayPal was suddenly asked to pay extra at the counter because the discount from the app supposedly couldn't be found in the system. In short: Very disorganized and customer-unfriendly. At Burger King, processing two mobile orders took less than 20 seconds – they handle it much better.

Things were lively again, which was nice. But it seems to be a problem at this branch; the staff can't handle stress, and the customers really notice it. No one had time to help at the self-service kiosks either. It's really sad.

The worst McDonald's I've had in years. The fries were soggy. There were only 3 Käsespätzle instead of 5. The cold temperature made it very uncomfortable. An employee was walking around the restaurant with a rag, but the tables were dirty. And that was despite there only being 3 customers and plenty of time.

I've stood in the McDonald's drive-thru for 20-25 minutes several times (at different times of day)... It used to be much better and, above all, FASTER.

For a McDonald's, it's actually quite okay 😉

It's like an Indian street food restaurant in the suburbs. It's worth recommending. Its atmosphere is unique. Ordering a delicious McFlurry took 30 minutes, even after asking. For me, 30 minutes is really short for an ice cream (the picture shows our missing ice cream). You should know.

The employees in this branch are beyond rude

It's sufficient for a quick bite between meals. However, other branches are much better organized, and the food tastes better elsewhere. You always have to wait a long time here. The burgers are simply thrown together, and you have to assemble them yourself before eating them. The employees are only partially motivated and friendly.

This McDonald's is a disaster. You have to wait forever, even for a small meal. Then you're asked to wait at the counter next to a grassy area. But you do get your drink and ice, which, of course, has melted by the time you get your food. I hope management gets involved. Especially regarding the time fraud at the drive-thru counter. I've never seen such an uncoordinated McDonald's in all of Germany.

Pre-ordered for breakfast on Sunday. Arrived at 10:30 sharp, and the order had to be canceled! Drove all the way for nothing!

I only had one ice cream, which was delicious. But the restrooms and the restaurant were clean and tidy.

Employees yell at you and treat you with total rudeness. On top of that, 250 of our points were redeemed, but we didn't receive the product.

Completely incompetent employees at the drive-thru who couldn't even speak German. Received completely wrong order.

Is it actually a prerequisite for employment at McDonald's Germany to not be able to listen!? I ordered a burger without bread, which is pretty simple, really. What came out? A cold flatbread with bread 🙄😒 I'd rather make fresh burgers at home in the morning and eat them in the evening; it's still better than at McDonald's! -1☆

I don't know if they employ people who can't read, but with an order of more than €100, you expect everything you ordered to be there! 😠As I noticed, almost half of it is missing. It's such a mess, it's getting outrageous. 😠

Waited over 10 minutes at McDrive.

The lady with the short blonde hair shouldn't be allowed to harass customers or colleagues. I've rarely experienced such unfriendly, unmotivated, and rude behavior. Then they send her far away from the drive-thru, even though there are only two cars there, to yell at the colleague with a migrant background and send her out through the rain. That immediately puts you out of your appetite. I'd rather drive to other branches in the area.

Hectic, uncomfortable, loud, the food may be of good quality, but visually... If there were a championship for making meals look unappetizing, this restaurant would certainly have no problem honoring its title year after year.

If I want my burger petti individually I'll tell you and make an effort with the toppings my burger fell apart next time Burger King

We just went to McDonald's with our child for the first time. Generally, the staff seemed rather semi-motivated. However, one slightly older employee with short blonde hair stood out in particular. I understand the stress of everyday work, but yelling at older customers just because they don't hear the number being called, so that they leave the store in shame, is absolutely disrespectful and unacceptable. Especially since children see and hear this too. I wish I could have filmed the whole thing, I'm so shocked... Furthermore, she loudly declared that she was "done" and (to put it politely) threw a cardboard cup holder through the pickup counter. Witnessing this from the side was very unpleasant. This kind of behavior is the worst. In my opinion, this employee should urgently be reassigned to a non-customer-facing area.

Our entire order was wrong, the Royal TS was ice cold, but they exchanged it. The store manager was very rude. He took my receipt, left me standing there without a word, and ordered a new meal. Everything was very chaotic, but you still expect a brief apology and an explanation of what's going on. Next time we'd rather go to Recklinghausen...

Dirty tables, rude staff because I asked them to clear the table, and I received the wrong order. McDonald's in Datteln is simply terrible.

Cold burgers, unfriendly staff, etc. Actually 0 points!!

Unfortunately very unfriendly and not clean

Despite the many negative reviews, I would like to highlight one employee. A young lady with long hair and light blue eyes. No matter when I'm there, she's always very friendly, hardworking, and even during stressful times, she seems to keep her cool and never loses her smile. It just has to be said. Thank you for still having such motivated employees. The one with the cute little dog

Nice staff, but the burgers are no longer made with the love they used to.

It's incredibly dirty inside and out. The staff doesn't want to work and has absolutely no respect for the customers. If you ever get your order completely informed, it's only because the intern wants to make a good impression. So sorry, but every McDonald's at a main train station looks better and does a better job. Never again to Datteln.

1 star is still too much!! Our daughter once wanted to drive through the McDonald's drive-thru in "her car"... The end result was a crying child unable to order anything! She was rudely told on the intercom by the "Employee of the Month" and told to order inside! He even came out to send her away! How can anyone be so rude??? Unbelievable!! Isn't that a car? She was so looking forward to this experience! Her father was standing 5 meters away and filming her. That was supposed to be a nice video for YouTube... now it's a huge disappointment for our daughter and a deterrent video for YouTube! Thank you for the realization that this was the last time she visited this branch! Word will get around... I promise!!

Unfortunately, what was ordered often did not match what was received...

We wanted to ask if something could be delivered and the woman on the phone threatened us with the police.

Unfortunately not recommended as it was very dirty during our visit...a pity

Preferably no star at all. An absolute disaster in terms of hygiene.

Never had such incredibly unfriendly and annoyed service at the drive-thru.

You can't be understood at the drive-thru counter, very unfriendly.

I've never experienced an hour in the drive-thru at a McDonald's before. Unbelievable.

I was there today, and the customer (a woman with short blonde hair) at the window was incredibly unfriendly. She asked us, "Card?" We clearly replied, "Yes." Then she stood there, pissed off, and stared at us, asking again, "Cash or card?" We repeated ourselves three times, "Yes, card." She then rudely replied, "Oh my God, then you have to say so." Then she sent us to the front to wait, in a very unfriendly and antisocial tone.

In the three years I've lived in Datteln, nothing has changed! The wait times at the McDrive are far too long and are probably exaggerated internally because you're always told to drive a bit and then wait there for your food. I've never experienced anything like that before. After you get your food, you're told "everything's fine," but unfortunately, nothing is right, and half the food is missing.

Something's always missing, this time the sauce. The fries are only half full. Once again, there's an annoyed and unfriendly employee at the counter. If you can't handle customers, you should change jobs! Either replace your unqualified staff or close the place.

No, the toilet looks like shit. Then, in the parking lot, I was harassed by Talahons while trying to eat in my car. Horrible.

Long waiting times on weekends, probably few staff.

The food is subpar by McDonald's standards and lukewarm. Hygiene leaves a lot to be desired, and not just on this visit. It's rare to find a clean table, and in the half hour we spent there, we didn't see a single table wiped down.

No, dirty payment machines are completely unacceptable. Stores without staff should be banned. NEVER again McDonald's

Food from a customer who complained would simply be thrown back into the deep fryer!

Food is forgotten and you are stuck with the costs. The employees are unfriendly and rude towards the customers. Customer is king is absolutely not given here.

The employee at the counter forgets 20 nuggets with a medium-sized order. Deny this and you will be stuck with your money.

There are better branches of the chain!

Breakfast on the way through. 6 people in the restaurant. Waiting time for everyone is about 20 minutes. Is this fast food or laziness? Toilets smell from the train station in the morning .

One of the worst LOCATIONS for years!!! Constantly new employees and terrible service.

Half was missing and the other half was simply thrown into the bag. The McRip messed up my car seat. The worst McDonald's I've ever seen. Juice shop

Fries and nuggets always very, very fresh and tasty. The small negative point is that the toilets smell very strongly of urine. Otherwise delicious food and nice employees

A McDonald's that gets it done. Short waiting times, friendly staff and always fresh fries and nuggets

One of the few Mc's that still serves hot and "freshly" prepared food. You get the feeling that the employees are still trying hard and don't just throw the burgers into the bag. Other branches are more fussy. Feel free to come here.

The toilets are not clean and there is a bad smell. The order boards are broken and have display damage. The tables are full of leftover food from others. The employees are unfriendly and don't have good hygiene. The food is mostly cold and mashed.

Order terminals partially defective

We have never seen such a poorly organized McDonalds. We just wanted to stop in McDrive for a short time and this “just” lasted a whopping 35 minutes. The staff was extremely unfriendly. In addition, orders were handed out incompletely. Our tip! Absolutely avoid this branch!

Preferably 0 stars... every time something is missing, when you point it out the staff are extremely unfriendly, they just leave you there and end up lying I've never experienced anything like that, in the end my children didn't get anything to eat because they made a mistake and didn't want to fix it. This store is the very last one.

No one there, but waiting 17 minutes for a chicken burger in the drive-in...

Waiting forever is apparently part of the service here. The men wear face masks, the only question is why because they are stuck under their chins.

Delivery takes over 1 hour. Impossible

Sorry but the store doesn't work at all. Staff absolutely overwhelmed. Constantly eating incorrectly. McDrive takes an unreasonably long time

A great team works here. Not all McDonald's are the same. But here in Datteln it's really nice. The food is also hot and not lukewarm... the cheese has melted here... and not another slice. We would love to come back...

Can't speak German, don't understand what you want from them, always have the wrong products in the bag

Because the waiting time is sometimes too long and the food is sometimes only lukewarm and you sometimes get the impression that the employees are overwhelmed when the shop is full

By far the worst McDonald's branch around. The staff doesn't speak German, unfriendly, dirty, cold, wrong food, even the drinks taste bad... half of the order is usually forgotten even though you pay for it.

One of the dirtiest branches. No matter when, there are always smeared and dirty tables and garbage on the floor. I can also take my food with me and find a nice place on a garbage dump to eat, at least I still have a nice view! My visits to McD are now generally fewer and the cleanliness is deteriorating everywhere. This is called a restaurant, really?! 🤷🏻‍♂️

At 10:30 p.m. they start cleaning up, burgers with chemical residues and cold, inedible heating from just a disaster

It's getting worse and worse...unfortunately... Waited forever and nothing happened...

All in all, it can be said that this wasn't my best visit to McDonald's. Everything seems very unhygienic and unfortunately the tables weren't clean either. I can confirm the dirty toilets. However, the service and food were delicious.

A Mecces stop, friendly staff. Food as always.

This restaurant offers delicious food, great service and always puts customer comfort first

If you can't even speak reasonable German at the counter, I'm worried. On top of that, the staff is very unfriendly and anything but competent. Not recommended!!!

I don't think it's that good anymore with computer ordering

It's just a McDonald's. Either Ma likes it or doesn't like it.

Very clean. Was prepared very quickly. Staff was very nice.

It's too expensive for me and the meals are too small.

Proud prices. But also very good offers at a reasonable price.

One of the worst McDonalds... there's always something missing in the drive-thru... either the sauces or, as with the happy meals, the drinks were missing. Sorry but that doesn't work. Especially with every order.