McDonald's in Erkelenz

Honestly, that's really a disgrace now. There is really no order that is fully issued, something is always missing. Today, thank God, only the sauces were missing. Still annoying, in the end I ordered for 55 euros but there was only 30 euros of goods in the bag. 25 euros of goods were just missing And that's every time. I don't know what to say except unfortunately you can't give -5 stars for service

Waited 10 minutes for a coke. Then there’s no ice cream either! At least the customers here are funny!

Service in the drive in was extremely unfriendly, very slow and the order was taken incorrectly. In addition, a 0.4 l milkshake was filled with 0.25 l. The complaint was met with grumbling and a straw was handed out with an eye roll.

Bad there.... Everything broken and dirty. Staff underground... Really horrible. Also explains why everyone drives through MC Drive

Food sucks, everything sucks, got the wrong food

Everything takes far too forever. Even if you use MC Drive.

Today, February 22nd, 2025, was there for dinner. Let's start with the food: Mc Ripp was thrown into the packaging so that the sauce was distributed throughout the packaging, fries without salt. When I went to the counter to say this I was met with shrugs, eye rolls and silence. Only after asking was they willing to give me salt. When I pointed out that the toilet seats in both women's toilets were broken and that I had injured myself as a result, I again shrugged my shoulders and remained silent. At the summit the young lady simply left me standing! It's very cheeky what is being done to customers! If I don't receive a response by Tuesday, I will inform the public order and health department!

We ordered food. But we didn't get everything. This has happened several times and based on the prices it is outrageous.

Absolutely disastrous store. It's called a fast food restaurant and no matter what time of day or night you have to drive into the large parking lot. Get absolutely nothing sorted. And if the doors are closed at night, as a woman you are not even allowed to use the toilet briefly. Outrageous.

Unfortunately a disappointment – ​​absolutely no more fast food McDonald's Erkelenz is now a disaster. The waiting times are extremely long, so there can no longer be any talk of “fast food”. The McDrive in particular is an imposition - instead of allowing you to order quickly, you are regularly sent to the parking lot and then sometimes have to wait 45 minutes (!) for your food. And as if that wasn't enough, individual products are often missing from the order. The service also leaves a lot to be desired. The staff seems unmotivated, unfriendly and arrogant. Instead of taking care of the orders, people prefer to chat in groups. Conclusion: If you want to save yourself trouble and long waiting times, you should drive a few hundred meters further to Burger King - you will get much better service there.

There are always so many employees running around...why aren't the tables cleaned? Not exactly appetizing!

How can it be that you can't get in at 12:30 a.m. when Google says it's open until 4:00 a.m. and it doesn't work for me now that mcdrive is open. We then drove to Burgerking Erkelenz and you can still eat in the restaurant at this time.

One of the worst McDonald's branches I've visited in the world. The floor is usually sticky with grease and dirt, either it takes forever to get your food warm or it is already cold and no longer tasty. Unfortunately the staff is not very helpful or friendly either.

You stand with 7 people in the service, chatting and massaging each other... Waited 10 minutes at the checkout before someone came. This is the second time we've seen exactly that... We ordered via the app. Unfortunately, you can apparently only accept this at a certain checkout. Two women only came with this information and the addition “no idea who is on checkout duty” and carried on. After loudly asking who could help, a competent employee came... Service looks different. Too bad

It's getting annoying that things are always missing from the order or there are wrong things in the bag. Once I received a completely wrong bag. Recently even a patty (meat) was missing from the burger. That probably can't be the case. Waiting times at the drive in are too long. Has nothing to do with drive in if you are sent to the parking lot every time. There is still a lot of room for improvement.

Why is it actually called fast food and why McDrive? Again and again they just say please wait in the large parking lot and then you stand there for five minutes waiting for your food

It's just after 1 a.m. and you can't get in anymore. Only mc various. Things are progressing so slowly, as if there were only two people working there. Impossible

Every time we got the wrong food in the drive. I feel like they just give you something that's been lying around for too long

Disaster when you go in it smells like your feet are asleep. Dirty tables are not cleaned. And half the food is missing. The health department should be sent here

They are getting better, extra star. Today another star, now 5. They were totally full with school children, but the orders were still quick. The staff were polite, and it was clean which I always find relevant . Well done here to the current manager and team, from 3 stars 2 years ago now they are worth 5, full credit for their hard work

Went to the drive in today and 20 nuggets worth €8 were forgotten. Of course you only notice it when you get home. No availability by telephone. Completely unprofessional. It's not the first time something has been forgotten, but it was definitely the last time. I don't go here anymore.

Lange Wartezeiten, dreckig und offensichtlich überfordertes Personal. Der Lieferservice an den Tisch hat nicht funktioniert und das Essen wurde erst auf Nachfrage serviert. Niemand räumt die Tablets weg, fegt den Boden oder wischt über die Tische. Gut das ich nicht zur Toilette musste. Wer weiß wie es dort aussieht.

The Toilette where really dirty and also the floor ,I almost slipped on my way to the Toiletts

Never seen such a rancid shop, after 40 minutes of waiting, the food was completely cold, soggy, then you didn't get the order you placed because something wasn't in stock.. And at the end you have to use something else or you're out of luck.

Unfortunately, in this branch you almost always have to complain about your order because something is missing. That's very annoying. Addendum after almost a year: Don't order at the drive-thru. There is ALWAYS something missing. The branch is either incompetent or the fraud is intentional.

We just went to this McDonalds because it's my son's birthday today. We ordered online via the app to the table and paid online. We ate there with 8 people. Each with a menu I noticed that a drink was missing. I went to the checkout to ask about the missing drink. Instead of simply giving me the drink or briefly checking at the table what went wrong, 4 employees including the branch manager preferred to argue with me for 5 minutes and act as if I was too stupid to check the order correctly in the app. Annoyed, I gave up by pointing out that I had never been treated so unkindly in a McDonald's. Customer service is different. Even when I presented the receipt, which proved that two bottles of water were missing, the cashier put them on the table with an arrogant look after we had finished. I have never been treated as unkindly in a McDonald's branch as I was here. In the future I would rather drive 300 m further to the competition or go to a normal chip shop.

McDonald's isn't what it used to be either. It used to be an orderly US atmosphere and today it looks like a spray-painted park corner where junkies live. When the tables are full of food trays and rubbish is on the floor, it makes the impression even more complete. This is certainly not what the inventor intended.

Very friendly staff man will help you straight away if you don't know your way around

Ordered plant based nuggets and got animal ones. Unfortunately I only noticed it after I tried it. It doesn't work at all.

Every damn time something is missing from the order. I could be upset to no end. At some point you get tired of constantly calling and asking the staff to carry out the order properly, it can't be that difficult!!!

Well, a shame for McDonald's... Service is there and it just seems like you've heard it before... Food cold, half of it was missing and the waiting time was a bit for people who have a lot of time... McDonald's should send test customers there...!!! Overall, not recommended!

Disaster here, you definitely have to bring a lot of time because you have to wait far too long in the drive. I recently had to wait 30 minutes even though there was hardly anything going on.

The hamburgers were very soggy and tasted just that.🙄 Too much sauce and the fries weren't crispy at all, sorry but that was the last time 😞😞

The food is just McDonalds but it takes time!

Basically a normal McDonald's if you have enough time. We had a happy meal and two big Rösti Raclette menus. The first big Rösti came ice cold. This was exchanged. With the new one we noticed that the Rösti was/was missing on the one that was returned as well as on the other one. After complaining for the third time and no new delivery to the table, I was really insulted (apparently by the managing director?!), which is why I wanted to exchange the burger four times. I then explained the situation to him and explained that I didn't need to bargain for a big Rösti, but I would like a warm Big Rösti with Rösti. After a lot of back and forth, I got a new one. It was still more than poorly solved.

I was just cheeky and they forgot my fries and my 6 nuggets. Incredibly disappointing, my burger also looked like it was pulled out of my ass so I'd rather go to Hückelhoven

Never again!!! The entire store is disgustingly dirty. Garbage and food on the floor and on the tables. Long waiting time. Despite a lot of staff and few guests.

Below average McDonalds. Often eat cold food. Very dirty.

You know it, you like it or you don't like it. I like it

I've never seen a McDonald's branch that works slower. Every time I'm here at McDrive I wait at least 20 minutes for my order. It doesn't matter if there is a car, no car or 5 cars in front of me. The more cars, the longer it takes but never less than 20 minutes. Even the other day when I just ordered an ice cream, I waited 20 minutes. For this reason alone I will go to Hückelhoven in the future, even though the branch is much further away.

Dogs are not allowed! It's not even pointed out in a friendly way, but thrown out in a harsh tone Better to BK

Employees are rude, throw food around the kitchen and give it out to customers.

This branch is only recommended if you have more than enough time... the waiting times are sometimes really underground... even though there is a lot of staff there. The digital display of the numbers that are being prepared/or are ready for collection has not worked for ages.

In short, a dirty shop, the benches and tables were sticky, the men's toilet was disgusting, used towels were on the floor, the floor was sticking here too... Disgusting. The food came quickly, but it was cold and didn't taste good at all. Are quite disappointed...... Unfortunately you have to give one star.... 🤢🤢🤢🤢🤢🤢😕👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻

Everything was great and fresh and hot food

Yes, typical fast food McDonald's. It always depends on which staff are there, from some who don't know what they're doing to unfriendly employees, sometimes you have to wait until they've finished their private conversations before you can potentially pass on your concerns. Employees are getting ready behind the counter in front of customers. You should definitely always check your order. I have experienced several times that things are forgotten or that they give absolutely the wrong thing or the wrong order. Ordering via terminal works like this 90% of the time, the number doesn't appear or hasn't been received, or the paper at the front of the machine is empty and you don't know your number.

Just ordered from MC Drive. Something was missing again. Let's see how you behave when I mention later that I've now driven to Schwanenberg and back... Order code RR15

If you're in the mood for cold fries, this is the place for you. I've already had my experience with Lieferando. If you have two hours to wait for a delivery, you've also come to the right place. Thanks for nothing

Bring sand with you, the whole place is so greasy that there is a huge risk of injury. And it's unhygienic too. Disgusting.

Pretty good food and stuff, but the beeping in the background doesn't go well with the music

Waited 30 minutes for iced coffee shake! Received upon request. Cleanliness.... the fact that you could still step without having anything under your shoes was everything 😁

Yes, you can go there, the food is good too, but the service and ambience are not that good. Prices are quite okay

Food arrived very quickly but also quite cold. Fries were soggy and inedible. They probably tricked us with the remaining ones that were still there. Would explain why it happened so quickly. Really an imposition

Recommended but too few and too narrow parking spaces

That's enough now. For the second time, with a medium-sized order of 7 burgers, this time 3 burgers were missing. Employees are unfriendly, extremely slow and obviously the people can't count. Too bad. Burger King will now be my shop, even if the journey is further.

MC’s just. The food and the like were okay, but the toilets were horrible. Much too small/cramped, it smelled funny and clean is something else.

Cold fries. Chicken wings were too. Salad with balsamic dressing is sufficient.

The floor is sometimes greasy, the food is often carelessly prepared and lukewarm. I've also recently noticed that the store closes well before the store closes and the opening hours are not adhered to Where local McDonalds fails, Burgerking scores

That was probably the last one!!!! There are 2 cars in front of you in the drive in and you have to wait a full half hour to be able to order... Apparently the lobby was closed and all cars that drove into the parking lot could order at the window. And we idiots in line had to wait...I didn't steal my time either...if I close the lobby for whatever reason I let everyone go through the drive in but not like that...They got me since the last time I saw it...and an email to MC Donald's headquarters is still going away... I just say service desert Germany...Congratulations... .

Went to McDonald's Erkelenz McDrive today. I think the driver in front of me has to wait for his food should actually park somewhere else. The driver blocked the entrance so that the guests couldn't drive past. The McDonald's employees were smoking at the back exit instead of letting the driver know. They saw the whole situation and just pointed at the camera and entertained each other Sorry if it had been for a minute it wouldn't have been a problem, but for five minutes it seemed outrageous. I won't go to Erkelenz McDonald's for now but to the neighboring town of Hückelhoven. Time 7:30 p.m. approximately on September 13th, 2024

Got a raw burger patty, Thursday September 12, 24, 12:09 a.m., ate half of it, let's see what happens... Really unpleasant!

It was my first time there, but only in the drive-thru, so I can't say anything about the ambience, I assume it's like everywhere else. Everyone was friendly, it was quick, everything was hot and tasted good 👍 Would go again

Something is always missing when ordering in the drive, they even wanted to “forget” a glass. You always have to check everything completely before driving away.

This McDonald's is not recommended, unfriendly staff and incorrectly displayed opening times. On Saturday evenings at 12:00 a.m. you are asked to eat in front of the door even though the opening hours are actually until 3:00 a.m. Rating unsatisfactory McDonald’s Erkelenz

Many burgers sold out on Friday evenings. All the tables and the floor were dirty. Waiting time over 20 minutes Once and never again. In addition, half of the food was forgotten

As others have already written, the store is under fire. Waited 25 minutes for the food. The fries were cold. The M burger wasn't much warmer either, it was carelessly slapped together. The patties flew back and forth between the bun slices. The sauce ran between my fingers. No napkins were brought either. At least the fries were exchanged for warmer ones. The tables inside and outside were not wiped. The employees showed little motivation. If you don't want the job, then don't do it. I've seen McDonald's branches in big cities like Cologne or Copenhagen, where things are going much better. For me it was the last time at McDonalds Erkelenz. @Mr. Klingler: Don't just sit at home and count money. Also see what the highly motivated employees are doing and kick their butts.

Dear. Chicken nuggets and the milkshakes are the best there.

Well-frequented fast food restaurant in the evenings. The parking situation is no longer up to date. There is no disabled parking space. There is no barrier-free access to the entrance. Adjustment is strongly recommended. A smart menu and a hot apple turnover were consumed on site. The order was there within 4 minutes. The fries were fresh and hot. The staff was polite. I'll check back in a few months.

Food is always ready very quickly and you get what you want.

Employees are really very accommodating!

Unfortunately it is now very dirty and the service is quick, but could be friendlier.

The decor is modern and casual; but not too casual. The citizens are delicious, Plant based Burger is as tasty and flavorful as any.

Typical McDonald's, ordering in the drive went smoothly despite 2 coupons. After paying, I was asked to wait in the parking lot, which was far too small and narrow, until the order was ready. After about 6 minutes the order arrived, brought to my vehicle nice and warm.

It's a McDonald's. Nothing special. The staff were friendly.

I waited 50 minutes(!!!) for my order!

The food was super delicious. Service was quite good, one was like I was such an idiot but ok. Ambiance a bit dirty.

Food was fresh and tasty, but if you have online that you have until 3!!! If you are open at midnight and then you are surprised that GUESTS/CUSTOMERS are still sitting in the store at midnight and you close at midnight, the error is clearly yours and your communication with them. If you had at least said that FRIENDLY/POLITELY in the local store, it would have been fine. And it's precisely because something like this happens, and the shop looks like a mess every time, that we usually prefer to go to Hückelhoven, which was inconvenient today because of the closure in Baal. Disappointing visit today. In Hückelhoven the staff is definitely friendlier.

Dirty branch, toilets hardly usable. Eater, well. I've eaten better at McDonald's. Very disappointing.

Had to go there again today for a long time. You don't need to order. Only on a large tray without cleaning products. Then picking up by number just works. Burger, cricket was good, fries were soggy. Cleanliness: tables without words. Entire floor area a slip bottle. Only in Erkelenz or always everywhere?? Not anymore from my side.

Forgot mayonnaise and ketchup... Waited forever on the drive even though everything was empty

It wasn't good, I didn't get in touch, it really wasn't good 😱😕😱😕 I'm just disappointed and it's just too expensive, the circus was really bad

We had to wait a long time...even though there wasn't much going on in the restaurant

Very dirty sticky floor and toilet dirty

every year the poppy gets worse and worse, essentially a garbage dump

Breakfast was okay, I found the waiting time too long.

I would never eat there again! It smells like blood there

McDonald’s just. You can't say more, that's fine because you know what you're getting. It could be a little cleaner

Today again absolutely miserable. Apple turnover ok until 3:57 p.m., released at 4:45 p.m. just warmed it up again. It doesn't work at all

Subterranean service, cold fries, replacement was not brought, Coke glass from the promotion was not there, no replacement, no voucher or even a hint of goodwill, cleanliness was non-existent, on the scale from 0 to 10: -10.

I haven't been to McDonald's in a long time after a few flops in a row. I was therefore pleasantly surprised. The selected menu actually contained all the specified ingredients in a fresh and balanced composition, with good taste (which is no longer common today). It would be nice if it stayed that way now, but as always it depends on the desire for money of the respective tenant. But as long as McDonald's management conducts little to no unannounced inspections of its branches, its reputation as "feeding trough food" will remain intact.

Update May 2024: Ordered two takeaway menus on site on the monitor. Few customers in the restaurant, but a lot of activity in McDrive. Overall, the place makes a bad impression. Floor and tables dirty, monitor for pickup numbers either broken or switched off, large advertising monitor with Kaulitz advertising not set correctly (display overlaps in the middle). I waited 15 minutes for the two menus, burgers were almost cold, but the loop fries were hot. Order was checked on site and was complete. Lenses only available in one color, but it is not displayed on the order monitor. Personally I don't care, it may bother others. The staff seems annoyed and somewhat chaotic. Eaten in the restaurant in the evening in January. Order at the terminal, food was brought to the table very quickly. A burger and sauces were missing. Burgers were okay, but fries were cold and soggy. A few tables were not clean even though it was relatively empty and the floor in the checkout area was dirty and slippery. You could see the paths of the staff from the kitchen to the restaurant. Ordered via app in March and picked up at McDrive. A complete menu was missing because the product was supposedly no longer available, but was not reported by the app. The menu was then ordered in the restaurant (so it was available after all). At home discovered that a portion of fries and a 6 piece of nuggets were missing. Burger almost completely cold (only 3 minutes to get home) and partially squashed. A portion of fries was completely dumped. The packing was probably very sloppy here.

Anyone who goes to McDonalds gets exactly what they expect. Same here.

What's the nonsense that cars are constantly being sent to the parking lot even though there's hardly anything going on? It's called Mc Drive not Mc Parken. Why don't other branches do this nonsense and only Erkelenz

The grandchildren love it, for that money you can definitely get warmer food in a restaurant. Tablets were brought to the table in a friendly manner.

After visiting this McDonald's I laid down such a fat Brazen

Average MCD. Cleanliness and emptying of the tray trolleys are not always top notch. The toilets in particular have been very dirty lately. What's also annoying is the air conditioning/ventilation, which is set to cold even in winter temperatures.

Food not tasty, no comparison to their advertising pictures

Unhygienic, unclean, hair in the food

Very nice McDonald's branch, very friendly and nice service. Highly recommended.

Dirty outside and inside, dirty tables, dirt and leftover food on the floor, totally understaffed in the shop. Awkward manners. All this “just” for an ice cream!