McDonald's in Erkelenz

Disaster here, you definitely have to bring a lot of time because you have to wait far too long in the drive. I recently had to wait 30 minutes even though there was hardly anything going on.

Well, a shame for McDonald's... Service is there and it just seems like you've heard it before... Food cold, half of it was missing and the waiting time was a bit for people who have a lot of time... McDonald's should send test customers there...!!! Overall, not recommended!

The hamburgers were very soggy and tasted just that.🙄 Too much sauce and the fries weren't crispy at all, sorry but that was the last time 😞😞

The food is just McDonalds but it takes time!

Basically a normal McDonald's if you have enough time. We had a happy meal and two big Rösti Raclette menus. The first big Rösti came ice cold. This was exchanged. With the new one we noticed that the Rösti was/was missing on the one that was returned as well as on the other one. After complaining for the third time and no new delivery to the table, I was really insulted (apparently by the managing director?!), which is why I wanted to exchange the burger four times. I then explained the situation to him and explained that I didn't need to bargain for a big Rösti, but I would like a warm Big Rösti with Rösti. After a lot of back and forth, I got a new one. It was still more than poorly solved.

I was just cheeky and they forgot my fries and my 6 nuggets. Incredibly disappointing, my burger also looked like it was pulled out of my ass so I'd rather go to Hückelhoven

Never again!!! The entire store is disgustingly dirty. Garbage and food on the floor and on the tables. Long waiting time. Despite a lot of staff and few guests.

Below average McDonalds. Often eat cold food. Very dirty.

You know it, you like it or you don't like it. I like it

I've never seen a McDonald's branch that works slower. Every time I'm here at McDrive I wait at least 20 minutes for my order. It doesn't matter if there is a car, no car or 5 cars in front of me. The more cars, the longer it takes but never less than 20 minutes. Even the other day when I just ordered an ice cream, I waited 20 minutes. For this reason alone I will go to Hückelhoven in the future, even though the branch is much further away.

Dogs are not allowed! It's not even pointed out in a friendly way, but thrown out in a harsh tone Better to BK

Employees are rude, throw food around the kitchen and give it out to customers.

This branch is only recommended if you have more than enough time... the waiting times are sometimes really underground... even though there is a lot of staff there. The digital display of the numbers that are being prepared/or are ready for collection has not worked for ages.

In short, a dirty shop, the benches and tables were sticky, the men's toilet was disgusting, used towels were on the floor, the floor was sticking here too... Disgusting. The food came quickly, but it was cold and didn't taste good at all. Are quite disappointed...... Unfortunately you have to give one star.... 🤢🤢🤢🤢🤢🤢😕👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻

Everything was great and fresh and hot food

Yes, typical fast food McDonald's. It always depends on which staff are there, from some who don't know what they're doing to unfriendly employees, sometimes you have to wait until they've finished their private conversations before you can potentially pass on your concerns. Employees are getting ready behind the counter in front of customers. You should definitely always check your order. I have experienced several times that things are forgotten or that they give absolutely the wrong thing or the wrong order. Ordering via terminal works like this 90% of the time, the number doesn't appear or hasn't been received, or the paper at the front of the machine is empty and you don't know your number.

Just ordered from MC Drive. Something was missing again. Let's see how you behave when I mention later that I've now driven to Schwanenberg and back... Order code RR15

If you're in the mood for cold fries, this is the place for you. I've already had my experience with Lieferando. If you have two hours to wait for a delivery, you've also come to the right place. Thanks for nothing

Bring sand with you, the whole place is so greasy that there is a huge risk of injury. And it's unhygienic too. Disgusting.

Pretty good food and stuff, but the beeping in the background doesn't go well with the music

Waited 30 minutes for iced coffee shake! Received upon request. Cleanliness.... the fact that you could still step without having anything under your shoes was everything 😁

Yes, you can go there, the food is good too, but the service and ambience are not that good. Prices are quite okay

Food arrived very quickly but also quite cold. Fries were soggy and inedible. They probably tricked us with the remaining ones that were still there. Would explain why it happened so quickly. Really an imposition

Recommended but too few and too narrow parking spaces

That's enough now. For the second time, with a medium-sized order of 7 burgers, this time 3 burgers were missing. Employees are unfriendly, extremely slow and obviously the people can't count. Too bad. Burger King will now be my shop, even if the journey is further.

MC’s just. The food and the like were okay, but the toilets were horrible. Much too small/cramped, it smelled funny and clean is something else.

The floor is sometimes greasy, the food is often carelessly prepared and lukewarm. I've also recently noticed that the store closes well before the store closes and the opening hours are not adhered to Where local McDonalds fails, Burgerking scores

Cold fries. Chicken wings were too. Salad with balsamic dressing is sufficient.

That was probably the last one!!!! There are 2 cars in front of you in the drive in and you have to wait a full half hour to be able to order... Apparently the lobby was closed and all cars that drove into the parking lot could order at the window. And we idiots in line had to wait...I didn't steal my time either...if I close the lobby for whatever reason I let everyone go through the drive in but not like that...They got me since the last time I saw it...and an email to MC Donald's headquarters is still going away... I just say service desert Germany...Congratulations... .

Went to McDonald's Erkelenz McDrive today. I think the driver in front of me has to wait for his food should actually park somewhere else. The driver blocked the entrance so that the guests couldn't drive past. The McDonald's employees were smoking at the back exit instead of letting the driver know. They saw the whole situation and just pointed at the camera and entertained each other Sorry if it had been for a minute it wouldn't have been a problem, but for five minutes it seemed outrageous. I won't go to Erkelenz McDonald's for now but to the neighboring town of Hückelhoven. Time 7:30 p.m. approximately on September 13th, 2024

Got a raw burger patty, Thursday September 12, 24, 12:09 a.m., ate half of it, let's see what happens... Really unpleasant!

It was my first time there, but only in the drive-thru, so I can't say anything about the ambience, I assume it's like everywhere else. Everyone was friendly, it was quick, everything was hot and tasted good 👍 Would go again

Something is always missing when ordering in the drive, they even wanted to “forget” a glass. You always have to check everything completely before driving away.

This McDonald's is not recommended, unfriendly staff and incorrectly displayed opening times. On Saturday evenings at 12:00 a.m. you are asked to eat in front of the door even though the opening hours are actually until 3:00 a.m. Rating unsatisfactory McDonald’s Erkelenz

Many burgers sold out on Friday evenings. All the tables and the floor were dirty. Waiting time over 20 minutes Once and never again. In addition, half of the food was forgotten

As others have already written, the store is under fire. Waited 25 minutes for the food. The fries were cold. The M burger wasn't much warmer either, it was carelessly slapped together. The patties flew back and forth between the bun slices. The sauce ran between my fingers. No napkins were brought either. At least the fries were exchanged for warmer ones. The tables inside and outside were not wiped. The employees showed little motivation. If you don't want the job, then don't do it. I've seen McDonald's branches in big cities like Cologne or Copenhagen, where things are going much better. For me it was the last time at McDonalds Erkelenz. @Mr. Klingler: Don't just sit at home and count money. Also see what the highly motivated employees are doing and kick their butts.

Dear. Chicken nuggets and the milkshakes are the best there.

I find it impossible for someone to hold up everything at the drive-thru with a mega-order. McDonald should make it clear here that if you order such large items, you should go inside the restaurant. Drive in should be a quick process and not have to wait 20 minutes. The ladies and gentlemen at the order loudspeaker are sometimes so quiet that you can only guess what they are saying.

Well-frequented fast food restaurant in the evenings. The parking situation is no longer up to date. There is no disabled parking space. There is no barrier-free access to the entrance. Adjustment is strongly recommended. A smart menu and a hot apple turnover were consumed on site. The order was there within 4 minutes. The fries were fresh and hot. The staff was polite. I'll check back in a few months.

Food is always ready very quickly and you get what you want.

Employees are really very accommodating!

Unfortunately it is now very dirty and the service is quick, but could be friendlier.

The decor is modern and casual; but not too casual. The citizens are delicious, Plant based Burger is as tasty and flavorful as any.

Typical McDonald's, ordering in the drive went smoothly despite 2 coupons. After paying, I was asked to wait in the parking lot, which was far too small and narrow, until the order was ready. After about 6 minutes the order arrived, brought to my vehicle nice and warm.

It's a McDonald's. Nothing special. The staff were friendly.

I waited 50 minutes(!!!) for my order!

The food was super delicious. Service was quite good, one was like I was such an idiot but ok. Ambiance a bit dirty.

They are getting better, extra star. Today another star, now 5. They were totally full with school children, but the orders were still quick. The staff were polite, and it was clean which I always find relevant . Well done here to the current manager and team, from 3 stars 2 years ago now they are worth 5, full credit for their hard work

Food was fresh and tasty, but if you have online that you have until 3!!! If you are open at midnight and then you are surprised that GUESTS/CUSTOMERS are still sitting in the store at midnight and you close at midnight, the error is clearly yours and your communication with them. If you had at least said that FRIENDLY/POLITELY in the local store, it would have been fine. And it's precisely because something like this happens, and the shop looks like a mess every time, that we usually prefer to go to Hückelhoven, which was inconvenient today because of the closure in Baal. Disappointing visit today. In Hückelhoven the staff is definitely friendlier.

It wasn't good, I didn't get in touch, it really wasn't good 😱😕😱😕 I'm just disappointed and it's just too expensive, the circus was really bad

Dirty branch, toilets hardly usable. Eater, well. I've eaten better at McDonald's. Very disappointing.

Had to go there again today for a long time. You don't need to order. Only on a large tray without cleaning products. Then picking up by number just works. Burger, cricket was good, fries were soggy. Cleanliness: tables without words. Entire floor area a slip bottle. Only in Erkelenz or always everywhere?? Not anymore from my side.

Forgot mayonnaise and ketchup... Waited forever on the drive even though everything was empty

We had to wait a long time...even though there wasn't much going on in the restaurant

Very dirty sticky floor and toilet dirty

every year the poppy gets worse and worse, essentially a garbage dump

Breakfast was okay, I found the waiting time too long.

I would never eat there again! It smells like blood there

McDonald’s just. You can't say more, that's fine because you know what you're getting. It could be a little cleaner

Subterranean service, cold fries, replacement was not brought, Coke glass from the promotion was not there, no replacement, no voucher or even a hint of goodwill, cleanliness was non-existent, on the scale from 0 to 10: -10.

Today again absolutely miserable. Apple turnover ok until 3:57 p.m., released at 4:45 p.m. just warmed it up again. It doesn't work at all

I haven't been to McDonald's in a long time after a few flops in a row. I was therefore pleasantly surprised. The selected menu actually contained all the specified ingredients in a fresh and balanced composition, with good taste (which is no longer common today). It would be nice if it stayed that way now, but as always it depends on the desire for money of the respective tenant. But as long as McDonald's management conducts little to no unannounced inspections of its branches, its reputation as "feeding trough food" will remain intact.

Update May 2024: Ordered two takeaway menus on site on the monitor. Few customers in the restaurant, but a lot of activity in McDrive. Overall, the place makes a bad impression. Floor and tables dirty, monitor for pickup numbers either broken or switched off, large advertising monitor with Kaulitz advertising not set correctly (display overlaps in the middle). I waited 15 minutes for the two menus, burgers were almost cold, but the loop fries were hot. Order was checked on site and was complete. Lenses only available in one color, but it is not displayed on the order monitor. Personally I don't care, it may bother others. The staff seems annoyed and somewhat chaotic. Eaten in the restaurant in the evening in January. Order at the terminal, food was brought to the table very quickly. A burger and sauces were missing. Burgers were okay, but fries were cold and soggy. A few tables were not clean even though it was relatively empty and the floor in the checkout area was dirty and slippery. You could see the paths of the staff from the kitchen to the restaurant. Ordered via app in March and picked up at McDrive. A complete menu was missing because the product was supposedly no longer available, but was not reported by the app. The menu was then ordered in the restaurant (so it was available after all). At home discovered that a portion of fries and a 6 piece of nuggets were missing. Burger almost completely cold (only 3 minutes to get home) and partially squashed. A portion of fries was completely dumped. The packing was probably very sloppy here.

Anyone who goes to McDonalds gets exactly what they expect. Same here.

What's the nonsense that cars are constantly being sent to the parking lot even though there's hardly anything going on? It's called Mc Drive not Mc Parken. Why don't other branches do this nonsense and only Erkelenz

The grandchildren love it, for that money you can definitely get warmer food in a restaurant. Tablets were brought to the table in a friendly manner.

After visiting this McDonald's I laid down such a fat Brazen

Average MCD. Cleanliness and emptying of the tray trolleys are not always top notch. The toilets in particular have been very dirty lately. What's also annoying is the air conditioning/ventilation, which is set to cold even in winter temperatures.

Food not tasty, no comparison to their advertising pictures

Unhygienic, unclean, hair in the food

Very nice McDonald's branch, very friendly and nice service. Highly recommended.

Dirty outside and inside, dirty tables, dirt and leftover food on the floor, totally understaffed in the shop. Awkward manners. All this “just” for an ice cream!

Dauert lange Bedienung unfreundlich

Branch is fine. Everything as you would expect.

It's ok to go once a year but ordering home is much better

3 stars for the staff 2 points deducted due to lack of cleanliness

Worst McDonald’s, far and wide. It's really not very inviting inside. There are few tables and the ones that are there are glued together. When I ordered my drive-thru today, 1/3 was often forgotten. In the future I will avoid the McDonald's in Erkelenz.

Sticky floor from entrance to counter. Food is ok so far. Unfortunately, the pickup orders are usually incomplete. Unfortunately you can't see what goes into the bags.

Orders are always wrong. Since the burgers were revised, hardly anything tastes good anymore. A pity. Extreme waiting times in the drive-in...

Products were forgotten…..waited forever…..not a good day……..can only get better, at least I hope. The cashier was friendly 👍🏼, but afterwards just chaos 😵 Everyone is busy with themselves and not with the customers.

What a disgrace... the store is open until midnight and at 11:33 p.m. we couldn't get in and were standing in the cold... the waitress came towards us with a wet smile and said... that we should dress warmer... is that still possible??? ? In addition, my vegetarian contemporary was served a normal burger and told that everything was fish... what's wrong here????

Unclean store, endlessly unfriendly staff. You don't get what you order anyway as it should be or not at all. Service is very important here, unbelievable!

The outside area was completely filled with rubbish. Everything in the restaurant was sticky and dirty. Garbage everywhere. Even though it was open until 3 a.m. you were sent out when asked and there was no response. Overall, it has lost a lot of quality. I can't get back that quickly Costs a lot for poor quality and poor service

This McDonalds is so rude. Every customer is systematically sent to the parking lot so that the processing times will probably look more chic. Absolute impudence. It also bothers me that the employees are so unfriendly and arrogant. I, who live in Erkelenz, would rather go to Hückelhoven than deal with this chaos.

Like all other fast food joints. If you like the food... no one can complain.

It's been a while (January 5th), but I won't forget this impudence! My friend and I wanted to take the opportunity to redeem the coupons in McDrive. It goes without saying that only one coupon is valid per order. Since we wanted to pay separately, this wasn't the case either way. So we wanted to place two orders. The Erkelenzer McDonalds insisted that 1 car = 1 order. The reasoning was that they would have a better processing time! We then complained because we don't have or have had this problem in any other McDonald's restaurant. The shift leader we requested wanted to tell us that this was common practice everywhere. We then drove to Hückelhoven.... Without any problems 1 car 2 orders 2 coupons/ Aldenhoven 1 car 3 orders 3 coupons. I found out more about this on the McDonald's website and was told that there is no order limit for a car in McDrive. The impudence that we had to drive extra no longer plays a role here. I will never go there again, nor will any of my friends.

There are definitely nicer McD's out there.

Mc Drive Service ist nicht die netteste, unorganisiert und haben unsere halbe Bestellung vergessen

Typische McDonalds Filiale. Personal wirkte eher desinteressiert.

Leider ist es nicht nur "normal" geworden das beim Drive In Sachen fehlen, außerdem werden die Burger und Pommes regelrecht in die Tüte geworfen. Burger hochkant in die Tüte gelegt, Pommes falsch rum rein geschmissen. Es hat leider nix mehr mit Drive In zu tun, wenn wir danach noch auf den Parkplatz fahren müssen um die Tüten zu kontrollieren und umzupacken.

Im McDrive fast 20 Minuten gewartet. Dann waren angeblich keine Mehrwegbecher verfügbar und meine Bestellung wurde storniert. Anschliessend war das Essen noch kalt und matschig.

Das ist der dreckigste und eckelhafteste Laden den ich je betreten habe.Die Toiletten voller Urin,WC-Papier ist einfach nicht vorhanden.Alles riecht nach Urin auch im Thekenbereich.Der Boden klebt und das Essen war ungenießbar. Zu diesem McDonalds würde ich nie wieder gehen.

29min auf zwei Cappuccino gewartet, keine Entschuldigung keine garnix, einen Bewirtungsbeleg können sie nicht ausstellen...der einzige MCDONALD'S in Europa der das wohl kann....

Katastrophe beim reingehen stinkt es nach eingeschlagenen Füßen. Dreckig Tische werden nicht gereinigt. Und essen fehlt die Hälfte. Hier sollte man das Gesundheitsamt hinschicken

Cei mai buni colegi.Bravo Va saluta Florin!

Das Essen wird von Woche zu Woche schlechter, Der Kaffee ist maximal lauwarm, der McCrispy ist vollkommen verkocht und eignet sich nur zum Straße pflastern. Ein wirklich schlechter McDonalds Laden mit deutlicher Tendenz nach unten.

Hi , ich bin sehr zufrieden mit eurem essen , ich komme auch gerne zu euch aber mit dem neuen Mitarbeiter bin ich unzufrieden weil er sehr respektlos& frech

Absoluter Saftladen inkompetente Mitarbeiter und essen zu 99% Kalt und Ekelhaft

Eine tolle Filiale. Essen wie immer,

Sehr klein und eng. Auch die Parkplätze draußen