McDonald's in Berlin

I ordered with Uber Eats on November 15, 2024. Half of the order was missing: no drinks, no dessert and no toys in the Happy Meal. People who can't do their job properly shouldn't work...

I haven't been to a McDonald's branch in years and now I remember why. After we placed our order and sat down at a table, we had to wait 1 - 1.5 hours for a few burgers and milkshakes. In the meantime, the ranting Lieferando drivers were already piling up almost at the entrance. What would not have been an acceptable waiting time in any normal restaurant in the world is, in my opinion, a catastrophe for a so-called "quick service" restaurant. I believe that McDonalds is doing itself and its employees (who were not responsible for the delays at all, I would like to emphasize that at this point!) a disservice by offering take-out delivery. On-site and drive-in are completely sufficient and if the flood of orders cannot be processed, it won't help anyone.

Always full... always something broken / ice cream machine. Displays, Terminal Or or… You always have to check your order because half of it is usually missing. Staff insult and argue with each other in front of the customers at the counter. Always very dirty. There is always a huge overload at the location. Respect those who enjoy going to work there.

I worked here at McDonald's a while ago and was really disappointed with the way they treated new and existing employees. From the beginning there was hardly any proper training. I was expected to be able to do everything straight away, without the processes or important things being explained to me. Instead of someone taking the time to show me everything, I was asked to get started straight away and was heavily criticized for small mistakes, even though I had no opportunity to learn the work properly. The working atmosphere was also not good. There was a harsh tone and instead of getting support you get stupid comments thrown at you. The boss was rarely helpful and seemed mostly focused on complaining to everyone, which left the impression that she might be unhappy herself. It seemed like she was more interested in finding fault than being truly supportive. I would like McDonald's to place more emphasis on properly training new employees and maintaining friendlier interactions. This could make working more pleasant for everyone and also better for customers.

I've never been as bad as a disabled person (ALS and speech) as I am in this branch. A young, dark-haired lady said she had to send me away even though I hadn't received my goods yet. This was in a form that went very below the belt. Under no circumstances will I go there again. This kind of impudence is not possible!!!

HAIR IN THE FOOD!!! NEVER AGAIN. When I opened the packaging I saw a long, greasy hair halfway into the burger and I went to the front of the packaging and a “new” one wasn’t even brought out in a minute. It was the same burger only the hair was removed and a piece of bread. I said I don't want to eat it anymore, I'm not stupid. After 7-8 minutes an employee comes who wants to defend herself, although there was no attack or discussion on my part, I felt attacked. So it's really very rare to see something like that. Eating somewhere else is very unhygienic🤮🤮🤮

That was ugly today. Waited 1 hour for the food - and only got it after asking twice. The service is super nice! But if management understaffs the shift, it's over. Burgers are cold, the machine for milkshakes is broken, delivery drivers are leaving in droves without food because it takes too long. The garbage is piling up because it can't be cleared away.

Good McD. Nothing to complain about

Our Fanta was just water with 2 drops of Fanta for the color.

Impossible to reach on the phone to solve a problem with a wolt order. Called 3 times and it rang and rang and rang...

Something is always forgotten, even if you eat on site. Ordered today but didn't pay for food. You can't find our order. 😡😡😡😡

Unfortunately, we often have to wait a long time for our food, which no longer has anything to do with fast food. Cleanliness also leaves a lot to be desired.

Worst Mces in Berlin unfortunately! endless waiting times, mixed up orders...

Fast service, friendly employees. Nicely furnished

Was very very dirty today. The fries were hard and cold. There was rubbish everywhere and everything was dirty. Very bad for a restaurant!

The better restaurant in my area, but always full and people often forget something from their order.

One of the best McDonald's stores I've eaten at!

Loads incredibly slower. 20 min waiting time for the easiest order

Food was cold and had probably been there for a while

Fast food and dirty tables like in every McDonald restaurant. Hot like hell. Free parking. They forgot to include whipped cream in my order. I forgive them because the service girl was cute. I stayed here for two hours. Still better to be here than at work. Children should not be allowed to enter this place. They make this place dirty and loud.

We probably waited 20 minutes for our food even though it wasn't full. There were a lot of employees behind the counter, there were probably 10 packs of fries ready in the kitchen, but nothing was moving forward. Ordered 1 menu, a single burger and nuggets. On the advert there were definitely 8 items being prepared, but hardly any ready to be picked up...it's rare to see such slow preparation. In addition, you couldn't have the food brought to the table because there were no stands with numbers (probably intentional). The tables had been left extremely dirty by guests (can't you even take out your trash and teach your children to do that?), but nothing had been cleaned up or wiped down. The tray stands were also overflowing...so somehow the process isn't well organized here. But the food was good, but there was no sauce.

Piece of plastic in the burger, little assortment

The service in the morning was extremely unhappy. Not appreciated by anyone. I am the 2nd customer. When I asked if there was sugar in my drink, I was answered without looking at me as I walked away. Everything was too much for her. Should be reconsidered.

DISASTER TODAY I'm usually always happy with this McDonald's, but today it was a disaster and that needs to be addressed. It can't be that an employee (short dark hair, but super friendly) is standing alone at the front. The poor woman is under absolute stress. Of course there are staff shortages, but it really can't be the case that one person has to pack alone and you have to wait almost an hour for your food, plus the orders from Lieferando in between. The manager/employer should really think about this, no wonder the staff is constantly changing. Nobody can do that to themselves, honestly! Respect to the employee, she kept calm. In such cases, the colleagues in front of us also have to help with the preparation/kitchen. There's nothing like preparing crazy burgers and everything else and then giving people cold food and one more thing, maybe the colleague was new from the drive-in, but you have to work at a fast pace to help the other colleague. The pickup numbers were listed across two columns and even went out at some point, so it definitely doesn't work that way.

I used to enjoy eating here. But now it's always dirty and not cleaned up, there are leftovers everywhere and Tualete is a disaster. Food quality is not worthy of McDonalds.

Waiting too long and unfriendly employees

Dirty, overwhelmed employees, long waiting times

I ordered the warp with egg and cheese I got it with bacon, although with bacon the wrap is completely different Then we forgot the chocolate tin for the mini pancakes and then we assumed we would never leave them there again!

Didn’t behave good. Total joker people.

Mickey dees is delicious, not the food, the restaurant, 👍

Always full and absolutely overwhelmed. I've been standing in McDrive for 30 minutes and still haven't been served

I've been standing in the McDrive queue for 10 minutes and nothing is happening.

No organization on Mc Drive. Took 25 minutes to receive the order today 😣 Great plants outside, except for the dry ones 🌴

The service is really very slow and unfriendly

It's just a fast food restaurant! Tried the new shaker fries! Top!

Food quality is always a gamble. If you're unlucky you'll get a lukewarm patty with cold non-melted cheese. If you're lucky, you get some mediocre food. It can't really get any worse, but at least its edible. The restaurant is badly ventilated. In the summer it's unpleasently warm in there. But at least it looks clean. The service is atrocious, but also depends a bit on staff. Some time back I arrived 10:50 on a Sunday and wanted to order breakfast. The supposed manager rudly instructed me to not order from the machine. The middle-aged women who was supposed to take my order spoke barely any German and didn't even know the words from the menu like "Egg McMuffin". I got a completely wrong order but just took it and left. Filling orders takes the staff an enormous amount of time. Sometimes it's quite entertaining to watch 5 women struggle to fulfill 4 orders. Burgers are being shuffled back and fourth between bags, hopefully until every bag has the correct burgers. But it's a gamble. Making the burgers also takes a long time. I waited 20 minutes once on 4 Sausage McMuffins while there were just 3 parallel orders. Today, I arrived 10:40 and found out that they spontaneuously changed the breakfast time from 11 to 10:30, meaning there was no breakfast anymore. Before I found this out on the machine I waited at the service line to ask, but nobody ever bothered to come over. I left frustrated and without food, which should basically tell you everything you need to know about this restaurant.

Standard McDonald Service. Clean inside, not very crowded even the busy weekends hours.

Very old building, no air conditioning or does not work. Food like poppy seed. The service is terrible, the ordering machines are terrible, but if you want to pay in cash, you have to wait. It's hot inside and the staff seems to be absent. There is nothing fast food about it because the waiting time is so long that you don't want to eat. I don't recommend it

Absolutely customer-unfriendly, long waiting time, much too warm inside and unfortunately cold food.

Unfortunately, my visit to this McDonald's branch was very disappointing. The wait was extremely long and the staff seemed overwhelmed and possibly untrained. Several items from my order were missing and the tables in the restaurant were dirty. The condition of the McCafé was particularly bad: the entire area was completely filthy and the milk was left uncooled for a long time. After hours in the heat, the open milk cartons were simply put back in the fridge instead of being disposed of properly. The milk cans were not cleaned either, but were put back straight away. Hygiene doesn't seem to be an issue here - very disappointing!

I, we always enjoy coming here; over here and in. Today I was here with two grandchildren and we got something to eat for four; to enjoy it at home. It tasted very good again. We were all thrilled again.

2:08 p.m. around 1:00 p.m., at McDonald's the air conditioning is not working, the ventilation is not working, the doors are closed so no fresh air can be supplied, the temperature is about 40 degrees inside, 32 outside, the workers are sweating, walk restlessly, try to work, I'm hungry, who will fall into unconsciousness first, me, workers or guests. There is no warning on the door. If these are the working conditions in Germany and the way in the capital Berlin, not to close or postpone work, then safety is guaranteed here when human lives are at risk when working with food. In my opinion, the shift manager, the owner and the workers who agreed to work under these conditions are responsible. I hope everything went well there today. and that you won't do it again tomorrow. and that they have started to be overpriced, especially some staples like burgers and fries (but I know the pricing issue is already a major policy of the franchise owner).

As always, it was tasty when it was supposed to be quick. Nice service

As always, it was tasty when it was supposed to be quick. Nice service

Well, it's McDonald's... the individual restaurants used to be more comfortable. Today it's all about profit and you can tell that... the food tastes good, but is now relatively expensive and the prices are constantly rising and in return the burgers, fries and also the mcFlurry are getting smaller and smaller.. . In some restaurants they try to increase the ambience with table decorations (in the shape of a flower), but in my opinion this neither makes the restaurant more attractive nor more comfortable.

Very very bad No air condition No ice with cola It's so bad

After 10 minutes of waiting in the car, the order still wasn't taken

Update July 2024 Eating is still the same. Fresh is relative. It's sometimes been enough for a quick Otto to cause a stomach ache. Avoid certain products. But now I just have to assume it was intentional because things are always and without exception suppressed. At least 1 or 2 things are always missing or the wrong things are packed. From burgers, fries and chicken nuggets. No matter whether you eat at the drive-in, via Lieferando or indoors. It's no longer fun and annoying. Thanks, I'll take my money elsewhere. Food okay. So far everything is freshly prepared. ATTENTION CHECK THE BAGS FOR COMPLETENESS!!! With every order in the drive in or to go, something was always missing from the bags 😬......🤬 Since then I have always checked everything on site 😉

No AC, most people were waiting outside to get their food because it was so humid. McRib was not nice but the fries and drinks were good. Efficient service however and the staff were nice and helpful. Only one of the order screens was in service so there was a queue to order as most of the other screens’ receipt printers were broken.

Many waiting times are too expensive and the toilets are dirty

This isn't a McDonald's, this is a sauna. Without air conditioning?? Serious??

This Mcs doesn't work at all!!! Hardly any proper cleaning is done even when there are no people in the store. You wait forever for your food just because the new people here don't get along, no matter how long they've been here. The music could be better and it's way too loud if I'm in a club?? You often get the wrong food and are then looked at stupidly when you complain. Do your job well and no one complains about you. This happens to me every time I'm here and nothing is ever different than usual, just think about it Habibis.

Great for everyone who loves McDonald. Everyone else should give it a wide berth

If McDonald's, then only here! Food is always warm and fresh unlike many other branches. Yes, the waiting times (especially at Mcdrive) are usually quite long, but the main thing is that it tastes good. :P I can't say anything negative about the staff so far, everyone is friendly.

So, the service is really very unfriendly. First they allowed us to take our bikes inside and then, after we had already had our food, they changed their mind and sent us outside with our food. In addition, the bike was standing against the wall where it didn't bother anyone.

After pre-ordering via the app, we were rudely asked what we wanted at the delivery window and had to stand at the back and say what we wanted. But now all I can say is whether it was pre-ordered or not, unfortunately the only mcdoof is literally nearby and Friendliness is written there in brackets and in lowercase

It was very busy and as a result a lot of the greasy table service was gone. It was pretty loud in there too.

The employees are super unfriendly and are always missing something from the menu, which is bad for our beautiful corner.

Unfortunately, the waiting time at the Drive Inn is always too long

Unfortunately, the staff wasn't on task again. 2 MC Chicken Classic were missing from my order, which I unfortunately only discovered when I got home. It would be nice if the employees kept their heads on the matter and didn't focus on their personnel problems. This is not the first time this has happened at the Drive IN. It's a shame, I thought things had changed in the branch. There are better branches where things 💯 run better.

Absolute juice shop, can do absolutely NOTHING. Waited 45 minutes for our food on site. Our order is simply deleted and another 20 minutes of waiting.. Real dirt

Oh dear. I should have read the reviews beforehand. 2 burgers and waiting times of good and bad. 30 minutes are no problem here and it's really run down here.

Make an effort to deliver but you shouldn't buy anything locally... Update June 24: dirty tables and toilets, food carelessly slapped together Was here for the last time...

Worst drive inn I've ever experienced. Incredible wait!

I think it's great to eat here, I like coming here because everyone is friendly and the food is always freshly prepared.

Ordered food via the app and picked it up quickly and easily

The food was quick and arrived after 10pm

So, the service was very unfriendly. You also have a very anxious feeling when dining here because you have to sit very close to other people and the food is served to you cold.

Unclean shop & toilets Incompetent employees Things were missing from delivery LG

Coffee delicious, toilets dirty.

I've been there many times and was always disappointed, the last time was the biggest disappointment, my sauces were forgotten, my drink was warmer than the summer of 2023, my ice cream tasted more like cream cheese and low-fat quark than cream cheese itself, which was a disinfectant It had already expired for 2 years, which smelled good and the service was also unfriendly and too much of a distraction from the rule that the customer is king, but what I liked was the hygiene, I love it on a table food that is still covered in ketchup and crumbs...that's why this shop deserves two stars.

Went here briefly to eat three menus. Service was tried but overwhelmed. Unfortunately, the order took a while. The order was then incomplete and the hamburger had cheese on it. No straws because of the environment?

Extremely bad service. Unfriendly and incompetent employees. Disgusting food, cold, stale. Sometimes something was missing. Never again, I can only advise everyone against it.

The staff is very friendly and helpful.

MC Drive is not served, the moment was not a moment.....terrible way.

So I'm really disappointed, you order from you, it's understandable that it takes longer, but things are also forgotten, and you try to reach someone by phone and no one answers to clarify it, that's not a small thing lost money, I'm very upset

Food and service are good to very good. But what's a shame: The toilets should be cleaner and the play area for children is just sad. The toy is either missing or defective.

dirty bathrooms, dirty order diplay, dirty tables. Disgusting, never again. I believe it must be illegal for a restaurant to run without any igiene standards.

I've been to McDonald's again after years and I remember why I haven't been for a long time. Just not really good. Poor satiety, not good in taste. Location rocked and dirty to the high ten. It's a shame that nothing has changed about the waste issue in all these years.

We all know that the burgers in fast food chains sit around for a while... But the fact that the lettuce is brown borders on bodily harm. In addition, you pay 70 cents for extra bacon & then you only have 1 strip on it. But the Total gas station next door is great👍🏻

Ordered food online and after 2.5 hours still no delivery.

The saleswoman didn't know what I wanted and she didn't understand German. She did the wrong thing with the McFlurry

I tried to order a coffee here on Sunday lunchtime. Mainly around 14-year-old children worked there and they were definitely making coffee for the first time in their lives. The result was lukewarm pork with a terrible taste and strange consistency. I dumped it straight away. Most of the range was not available because the children did not know how to use the devices.

McDonald’s just. Became extremely expensive

The employee in a white shirt, glasses and red hair snatched the money out of my hand and had a demotivated attitude. Employees mostly unfriendly. Long waiting times. Apparently no coordination within the team. There were also no ice cubes in the drinks...

The man at the checkout just yelled at my wife. What kind of customer advice is this? No objection to the fact that no one comes here.

It was my first time in this branch and I wanted to have breakfast on Saturday before I continued on to work. The motivation and friendliness of the shift leader and the employees was so substandard that I asked myself whether I had done something to him. I hope that this doesn't happen there all day. However, at the time of my visit the restaurant was clean.

Last time we had a cold burger. This time when we wanted to stop by for a “quick” McDrive, after 5-10 minutes no one came to take our order. The tables are mostly dirty and the chairs are broken.

Burger patty not fresh and only made lukewarm; Salad tasted chemical...wash?; Curly fries were delicious

One of the worst branches in Berlin! Ordered 3 Mc menu and instead of 3 glasses there were 3 bottles of coca. Not the first time they messed up the order!

You stand there forever and wait (drive-in), then half of your order is missing. Unfortunately very bad service.

For two espressos we had to wait until all the pre-ordered menus were processed. Hard to imagine for Italians. The espresso was not ccorto but lungo and didn't make any difference.

Food was cold, dirt everywhere! I've never experienced anything like this at McDonald's!

I wanted to have something to eat there with my son on 4/20/24. I ordered ours to eat at one of these terminals and also paid with a debit card. We had to wait a whole 60 minutes for it to be called a fast food restaurant. Wait until our order was processed and it wasn't full, there were 2 customers in front of us who had also been waiting for a long time. There were also enough staff on site who stood at the front of the counter and preferred to chat privately rather than process the order. The alleged branch manager, an older gentleman, was waiting for a customer at the Mc Café counter when he suddenly followed a sanitary worker into the toilet with the Mc Café order in his hand in a bag in order to clarify something with him about the repairs to the customer toilets. In the meantime, one of the chatting McDonald's employees had started to process my order, only he put the fries and burgers in a bag to take away and simply put them on the counter and disappeared. After 15 minutes he came back to the front where the supposed branch manager, who came out of the men's toilet still holding the customer's Mc Café order in his hand, told him that my order was to eat here and the drinks were still missing. After another 15 minutes my waiting number was called. At the table I noticed that the burgers and fries were cold. So I went back to the front of the counter with the tray and reported this to the store manager. He was of the opinion that this wasn't true, shouted at me that it wouldn't get any warmer and, to make matters worse, he pawed at my burger. At which point I lost my appetite and asked for my money back. The branch manager continued to shout at me and reluctantly gave me the entire amount and only when I threatened to call the police and report this to the relevant authorities because of the catastrophic hygiene. I grabbed my son and left. This McDonald's branch will never see me again.

Filthy toilets, unfriendly staff and outrageous waiting times. Better get a sandwich at the gas station next door

So honestly, go to another McDonalds. The service is horrible. Unfriendly, sometimes overwhelmed and customer-oriented is a foreign word to them. On every visit so far, something was missing, there was a hair, or there was something different on the “plate” than what was ordered. And if something is missing, it's usually not something that can happen like a mayo paclung, but rather several burgers or nuggets are missing. So without attacking the employees there, you should still increase your staff, schools or staff to avoid stressful situations... CONCLUSION: Go somewhere else!

We were a group of eight people and got everything, but not what we actually ordered. In the end we didn't even have everything. The employees barely spoke German, the food didn't taste good and the sanitary facilities were damaged, toilet doors couldn't be closed and the sink overflowed.

Before we got our food I went to the toilet and that was probably the mistake. The women's toilet is awesome, I've never experienced such a smelly toilet in the "restaurant". Pungent ammonia smell ala Alfred Brehm House in the zoo. The door couldn't be locked and apparently it couldn't even be wiped down from the outside. Since the floor was wet and it smelled so strong, I was unsure whether it was urine after all, so I washed the soles of my shoes at the sink. I didn't want to get back into my car like that, the thought would give me herpes. This was certainly not a situation that only appeared that way on that day. I don't know why "restaurant owners" think that the toilet isn't really part of the overall look of the "restaurant"? They say "look at the toilet and you'll know what the kitchen is like". Just ugh!!! The smell was still in my nose as I ate, really unpleasant and actually really sad. The food was normal McDonald's food, a burger was missing from our tablet, but we received the burger straight away when we asked.

Even as a little boy, it was always a pleasure to eat with you. Of course recipes have changed, there's nothing you can do about it. I still think it's a shame that the clown hasn't been on the roof for a few years. There's a star deduction for the ambience, otherwise everything is great! :D

Worst McDonald's experience on April 5, 2024 in a long time. Ordered online via the app and then waited at McDrive for over 10 minutes after the lady on the intercom said “just a moment”. Afterwards we went to the restaurant and surprise, there was almost nothing going on - I no longer understood that. To top it off, some employees passed the headset back and forth... for whatever reason. We were then served by a very young employee who made the most motivated impression and apologized for the McDrive misery.