McDonald's in Dachau

This McDonald's is characterized by particularly incompetent and unfriendly staff. The takeaway orders (even with only two menus) are usually incorrect and you always have to check (and we order from this branch quite regularly). If you discover an item is missing and complain to the staff, they are usually unfriendly and annoyed. The employees then talk very angrily in other languages ​​and gesticulate wildly. It may not be that difficult to put together a complete order, even during off-peak hours. Customer proximity looks different.

I had to wait 1 hour for a mc flurry that I ended up having to pay twice, at least it tasted good

Very bad Employees unsympathetic, everything dirty, food cold, liked gluten-free.

At the Mc Drive, things that you ordered are always missing, emphasis on ALWAYS. Really bad employees who can't even read an order from their monitors and then put the things in a bag!

Just no McFlurry on Christmas Eve. Disappointing.

Dealing with customers is disrespectful and shocking. I have never seen such behavior before. You can't even express your wish!!!!

I barely ordered anything and everything about it was wrong. Instead of 6 nuggets I got 3 pieces, there was no straw with the drink, it was Cola instead of Coke Zero and the ketchup with the fries wasn't included. It's clear that your employees aren't the brightest, but I wasn't aware that you have a 100% disability rate - never again

Strangely enough, the voucher codes often don't work

Today I was at McDonald's on Frauenhoferstr Dachau. I ordered a BigTastyBacoon menu with order code EX43. When we got home the fries were already completely cold. The burger was missing meat and the burger was prepared as if you were throwing confetti into a cardboard box. At the drive counter the employee asked me about the order. I then gave you the order code and she told me to repeat it three times. I said it was okay and just drove up to the counter and almost pressed my cell phone against his nose. Ah now I understand. All right, drive up and wait. Half an hour later my order finally arrived. So let's be honest, finally learn German properly. It's not the first time it's happened that something was missing or even that there was another order from another customer in the bag.

Racism in a different way! As a German you are treated like dirt here! And when it comes to take-away orders, at least one ordered product is now missing. Today it was a cheeseburger and two accompanying sauces. I now assume that the frequency of “forgotten” products is due to intentional fraud! But the staff can't even say an apology. Which brings me back to racism.

One of the nastiest McDonald's I've ever been to! Simply disgusting! Everything totally dirty. The floor is sticky and the tables and chairs are completely uncleaned.

I drove to the "drive in" around 6 p.m. on Saturday evening to pick up the electronic order. Nothing going on...great, then it'll be quick. At least that's what I thought. However, the requested invoice amount differs slightly from the amount shown in the order app. Nobody can explain why... actually, they don't even try! The amount will be corrected by a service person at some point. When I mention that I would still like to pay by Girocard, the waitress slaps his forehead with the palm of his hand. At least now I feel like an annoying first grader... and I end up paying in cash. What can I say - customer loyalty works differently.

200 points were stolen from me in this juice shop. Staff wasn't any help either

It wasn't good and it wasn't really fresh either. I haven't been to McDonalds in a long time and I won't be going there any time soon... it's a shame

At drive in order no meat at big tasty With the M Burger only one meat pad It's great how this McDonald's works! This is also how you can save 👍🏻

G-R-O-T-T-E-N- BAD!!! Service, food, cleanliness - underground!

We ordered various menus, burgers etc. for almost €65. When we got home we discovered that wraps and nuggets worth more than €10 had been charged but not packed. Super annoying!!!

Here you can get old burgers and cold fries

I went to McDonald's today and ordered four burgers and received three of them. The service was pretty cool, counting the staffing levels and the preparation of my burgers, where ingredients were missing.

Very very very shocked at the way the employees treated me. I think the shift manager's name is Jonela, see the lady in the picture. At first she refused to let us go upstairs because she said she had already cleaned and didn't want to clean again because of us. When I asked her her name for the review, she made fun of me about the name being on the receipt and whether I needed glasses. So in short, the lady was extremely unfriendly and I don't think that's what McDonald's stands for.

At first there were only 1x grid of fries on the tray instead of 2x and then the sauces were missing

All in one clean and service is quick and easy

Didn't receive the order completely. Only after asking do you get the rest, even though everything is on the order. At the end the coffee was also given in a dirty cup. Just disgusting. Never again........

Extremely messy and dirty. The empty tablets had to be placed on the nearby table because the cart was overcrowded. Floor sticky and wet!!!! Simply disgusting!!! Never again!!!!

Disastrous unfriendly counter operation. A lot of people came and got the wrong order.

Waited half an hour and then asked what was going on with our order. To then hear that they had no idea and, after a while at the counter, realize that they had messed up our order. And there wasn't even an apology.

These special employees can't even distinguish a chicken burger from a cheeseburger 😻

The 4 stars are because everything is standard and there is nothing special (extra clean or anything). The food could definitely be better documented, with a little more precision (love). And the order would have to be issued correctly so that it fits. This is where service comes into play: what was missing was delivered later.

Everything is full of wasps, no communication possible at the checkout.

Employees are annoyed, unfriendly, uncaring and disrespectful.

Worse worse worst McDonald! It couldn't be worse! Dirt everywhere you look! Whether tables, benches, chairs, walls and especially the toilet and sink! You really miss out on any food that you can call food! Just bad! All the employees just stand around, do nothing, understand nothing and when you ask something they raise their shoulders and shake their heads! Just a disaster!

I took two burger menus home with me here. Unfortunately the burgers were totally over salted. It's a shame - unfortunately it wasn't good

The fries were bad and cold. Also, the cola tasted like water and we didn't get what we wanted. Overall the worst McDonald's I've ever been to

Worst service ever. Order should come to the table, chaos downstairs at the counter and no one thought it necessary to inform the people waiting for their food. Several had to go downstairs with their numbers and tell the shift manager what they had ordered. Anyone who ordered on the app like we did was yelled at stupidly about where the note was... huh? Notes and app? Maybe McDonald’s should train its employees more carefully (German course would also be a great idea)

Waited 15 minutes. Craziness. Employees hardly speak German and when asked where the order is they say “I don’t care”.

Disaster service. 4 cars in front of me at 12am, waiting for about half an hour. No hello, no thank you, no goodbye. All employees don't like it...

Woman with Russian accent and red hair in the cash register, very, very unfriendly!!!!

Today I had an extremely disappointing experience at the McDonald's Dachau, Frauenhoferstrasse branch. When I wanted to redeem a voucher, the salesperson asked me to hand him my phone to scan the code. Since I didn't want to give up my cell phone, I politely explained that the code could also be scanned directly from the screen. Instead of responding to my request, I was told in an unfriendly tone that my order would then be refused and that I should continue driving. This reaction was not only rude, but also completely incomprehensible. It is unacceptable to me that I was refused service due to such a simple and solvable situation. The way I was treated here shows a clear lack of customer focus. I will avoid this branch in the future and cannot recommend it under any circumstances due to my negative experience. Such behavior should not be acceptable in any customer service setting.

German McDonald's is better than UK, but it is what it is. Pretty much the same everywhere, dependable and filling. Expectations should be kept low, and you'll be fine 👍

Ordering food took over 15 minutes

The staff here is simply overwhelmed and unfriendly even though it was empty. Waiting time is super long. It doesn't matter whether you ordered inside or MC Drive. The branch had already had better service from a technical point of view.

Employees very unfriendly and impolite Not the right order, we got something completely different I'm very disappointed

We had placed the order where the order would be brought to the table. However, after 15 minutes we had not received anything, while the people who had placed an order after us had already received their food. The staff were shouting at each other… read 'noise in the kitchen'. The order was not complete. The food was lukewarm. Then we went for dessert. That didn't go quite right either. The iced coffee was served without whipped cream and the milkshake had a huge dollop of whipped cream. Unfortunately, we only found out when almost everything was gone. We thought the milkshake tasted a bit like coffee and the iced coffee was very creamy with a lot of chocolate and little coffee 😂 in short. Chaotic, not tasty. Not recommended this MacDonalds.

Unfortunately, we forgot a burger for the second time, which is very sad. Unfortunately, this pinnacle will no longer see me

Unfriendly, no please and no thank you.

Cool as any Mac. This app works.

A McDonald's... There's not much to say...

I'm usually just here with my granddaughter and she likes it. This is important to me!!

The 2 times we have been here they have failed to deliver!!! Such a sorry place for MC D!!!

The service noticeably deteriorates. Hardly any more employees who are proficient in German. It's sad when you can't be understood at the MCDrive switch. You get wrong products because the employees can't even type in codes correctly.

Great Mci because it takes part in almost all activities and the ice cream machine is rarely broken. I like to get a snack here. Waiting time depends on the time of day.

The food wasn't that good today, at least the fries were almost raw 😜

Dirty shop.After 15 minutes in the McDrive the specialist complained because she was alone 🤣Very unfriendly staff.French fries are always limp at the Dachauer Mäci anyway 👍🏻

The Mäcci really has its best times behind it. Not a visit where everything fits, listless employees, dirty tables and the toilet are best avoided. The Mc Café is almost never occupied. You always have to wait until an employee feels comfortable coming.

I'm there too often. Need the calories

Had to wait 10 minutes at the order counter at McDrive. In the best German: "please wait, thank you" (5 minutes later) "please wait, thank you" , then another 7 minutes at the serving counter. Was stupid and only checked the food after it was served. When we got home we noticed the following: Instead of the ordered 1x sour cream, 2x curry, 1x BBQ, 1x ketchup and 2x mayo sauces, we were given 2x curry and 2x BBQ, 1x mayo, 1x ketchup. No toys in the Happymeal even though a gift selection was specified... instead a 3cm thick stack of napkins... They're first world problems, I know. Regardless, McDonalds had better service.

It's a Mac Donalds so nothing special per se What can be mentioned, however, is that it is a chain restaurant that does justice to the franchise. So far I haven't been disappointed here

Received the wrong food, eat cold, unsalted, drink without sparkling water, not satisfied

positive: order is brought to the place. neutral: cleanliness is only average. some places smeared tables and benches. Negative: McDonald's review (reward is a voucher) is not accepted, so unfortunately it's just a decoy offer

Bought the food at the Drive Inn... arrived home and unpacked... the burger was missing from the menu... unfortunately this has happened many times where you pay in full and then something is missing... that shouldn't happen

Was there at the opening. Now no longer accessible in summer, 40 degrees, slavery... Poor employees. Everything is unfriendly now. Air conditioning off.. Boss is not...

Unfortunately, it often happens that orders at McDrive are incomplete. Particularly annoying, of course, is the Happy Meal, which has now been served three times without toys or the replacement book (or whatever is available). The other day I was still missing a burger, maybe ketchup or something similar, or I waited at the counter to get my drink until the employee had finished her conversation. Unfortunately, this is driven by experience, especially on the drive, because I don't want to check on site whether everything is really there this time.

Half of the order was simply forgotten, I took it to go, the food was half cold despite a 15 minute wait 👍🏻

Not really clean. No smiles from the employees.

Very sleeping staff. I'm not coming today, I'm coming tomorrow. Cleaning the table is rare then only leftover food from the edges of the table is thrown onto the floor. There are leftover food lying around on the floor. Observed and saw it myself yesterday.

We simply didn't get any sauces and the last time we were insulted even though the employee forgot to give us the Mcflurry even though we ordered it. It was assumed that we hadn't ordered one! Cheeky

They didn't open the diaper changing room even upon special request, the service man only repeated that he can't open it on higher orders. It's a shame and disgrace that they are like this in 2024 for a family with small children. We will never go here again and we will not recommend it to anyone, because it is not enough that they behave like this, even if the whole building is dirty.

Very unfriendly staff! You won't even be looked at and otherwise an unfriendly face will be made. Every move seems to be too much. Very sad.

There are no paper towels in the toilets. The order was delivered to the table incomplete

The veg burgers are great. We ordered a small expresso coffee. The lady at the counter gave half full cup with pale expression. Near outside area good parking.

Wasn't there for a long time and the food was okay but hygiene wasn't great. The tables on the upper floor were dirty and generally hadn't been cleaned properly for a long time. The other branches can do it better and there is always someone on site to clean, but unfortunately that wasn't the case here.

The staff is very unfriendly and there are often long waiting times. At least the products are fresh, but not beautifully prepared. It's a shame, it used to be much better here.

I ordered an apple turnover. As I was packing it up, I saw the employee remove the time sticker. When I asked if it wasn't too old because she removed the sticker, the lady wanted to give me another apple turnover. But this had apparently already expired as it was also put to the side. I have no idea how old the apple turnover really was. She then wanted to bring me a fresh one, but that took 5 minutes. I should sit down during this time and then she will bring them to me. But my trust wasn't so great anymore and I asked for my money back.

This McDonald's was really bad. When ordering, the computer didn't come out with a receipt, and an employee was too loud.

This is the worst McDonald's in all of Dachau! I ordered food and I didn't get my order and the employee was really rude.

We would have to wait a lot. Hamburg was nice and “fresh”, but waiting so much here is stupid. Toilet is disgusting, stinks, floor is disgusting. Sorry

You don't get an invoice, half of the order was forgotten, when asked, the answer was good appetite and sent away

Delicious food but if Mc Drive 3 4 cars is in front, then it takes 3 hours again

The drink had nothing to do with cola

The cappuccino was extremely good. The staff (the gentleman who was on duty this morning was promoted) is really super friendly and hardworking. Recommended for breakfast.

The food was normal, according to McDonald's standards. However the staff was super rude, and the tables were all dirty. I don't recommend it and I will never go back there again...

Update: I wanted to eat at McDonald's again after a long time and ended up here again. Absolute failure. A monkey circus like no other. Absolutely overcrowded, chaotic even when you walk in. Straight back out. Easily the most anti-social McDonald's in Germany. Not recommended due to the anti-social lower class pack that peddles it there. Give it a wide berth. Eating something quickly there becomes a stress test.

You have to wait longer than in others

Disaster cold food Old salad Unfriendly My money ended up in the trash

Unfortunately very unfriendly staff. When paying, it was pointed out in a very unfriendly manner as to whether I had any change, she now had little change, please note, I wanted to pay with a €50 note for a €12 menu, which is actually appropriate. Finally the note was accepted moodily. Food top as usual

Mcdrive tonight at 7:50 p.m. rude lady!

Electronic ordering only causes problems. Very unfriendly for children, no changing table available. After changing my child's diaper in the chair, I was loudly and aggressively attacked by an employee. German is a foreign word, 4 different people had to place the order because the language barrier was too high.

Just a normal McDonald's like most others. The quality is good, but the prices are now a bit excessive.

Terrible staff, they treat Italians with disdain.....rude and as bad as the food

The service was very unfriendly and took 5 euros more into my pocket and thus deprived me of the money I had earned. It's really not great, I hope it improves you have to know

The service was very unfriendly and charged €5 more

The employee at the checkout speaks neither German nor English, there is no more butter for scrambled eggs (the portion is laughably small), the 1st floor is closed for breakfast even though there are only 5 tables downstairs?? Play area closed, slide outside has been removed...neither pleasant for adults nor children. Food tastes like everywhere else

Worst drive-in. Everyone is processed completely individually, which takes forever while 3 men in the parking lot watch someone plant flowers.

Typical McDonald's - but always very fast, with consistently good quality.

Freshly prepared, served quickly. 👍🏻

I only got a chessburger and nothing else, although I had ordered more.

The tables are dirty, the napkin dispenser is empty, the burgers are carelessly slapped together and you have to put it together again yourself so that you can eat it. It was noticed that the salad already had disgusting spots on the edges. I really lost my appetite.

A very friendly team, the food was prepared properly and it tasted good. So you can't complain here.

Well, “Gasthaus Zum Goldenen M” exactly. Fast standard food, taste comes from the fat content and flavorings... The staff makes a reasonable effort. Nothing outstanding, but go there quickly, get full quickly, leave quickly. Everything in nice McDonald's standard...

Catastrophe. You never actually get what you order. For example, if you want to exchange the normal nuggets for the plant nuggets you ordered, this is not possible. Hardly anyone speaks German and order numbers are not called out, instead the bag is simply put there.