McDonald's in Wetzlar

Food cold, tables dirty and long waiting time

Pretty dirty and you wait forever for the food. Also some of it was already cold. A pity.

Good food and great service, I highly recommend it

Normally I only do reviews of companies that really excite me, because I think if something is good, you should let them know. In contrast to when something is bad - everyone has a bad day sometimes, things don't work everywhere and mistakes happen everywhere. But I wanted to capture what I experienced today at the McDonald's in Wetzlar. The positive: we found a parking space immediately. But that was it. But from the beginning: We were in town for dinner today and my boys, who stayed home, wanted food from McDonald's. They sent me screenshots of what they wanted and I thought I'd show it at the counter and then they'd definitely know. How naive of me… how old school! Unfortunately, everything was completely different and it would have been much too easy. Lots of people were working around the counter and kitchen and everyone was ignoring me in their own way. When I didn't let up and really pushed myself, an employee noticed me and said that I had to download the app first, but that the internet wasn't that good here. Orders can only be placed at the machine. After I couldn't register in the app - probably due to connection problems, my partner downloaded the app, registered and we tried to order the coupons. Now the machine kept saying that something must have gone wrong here. I back at the counter. I think my pulse was at 150 by now! If I hadn't promised my two boys, I would have been out again like that. But we fought our way through. After many attempts we finally managed it. Maybe it's our fault that we couldn't reconcile the app, the coupons and the machine. Human help in the form of an employee would have been a dream, but they were probably not responsible for that. When we had paid and were waiting for our food after what felt like 20 minutes, a gentleman came up to us and asked if we had made it - yes, of course, otherwise we wouldn't be waiting with a receipt in our hands. Now it was too late for service - and even more so for jokes - I was really angry!!! Today I realized that my time for McDonald's is up. It was always a lot of money for unhealthy food, but somehow it was still nice to eat there. That's over now and I told my children never to go there again! The employees - at least on this shift today - do their job according to the rules, no service concept, no understanding of ignorant 'older' customers... Customer enthusiasm is a thing of the past. This is where the customer is processed, questions are rather unwelcome, but it becomes even more expensive than it ever was before. The store is dirty, the return cart outside was overcrowded - but I wouldn't care if the service was good - but it was subpar! Guys, is this the future? Does this work in the long term? This is no longer my world! This has nothing to do with gastronomy. The customer is neither king nor the focus here - I had the feeling he wasn't even welcome here! Actually they deserve 1 star everywhere, but my children like it and therefore 3 stars for the food. Summary: No matter the company, no matter the concept... wherever customers come in, they should be treated like customers. Just as an idea, when there is nothing to do or at the next staff meeting: treat the people who come to you the way you would like to be treated when you are there!

Very bad service! Look in your bag before you go... Strange staff better speak Arabic! put 6 my verdict

The food was better, the service was quick and there were extra displays for good measure. The restaurant itself is rather run down and repairs are usually only made after a very long time

You know one, you know everyone, and if you expect it to be exactly like it was 20 years ago, you will be disappointed (straws, wipes for MacRip fingers, etc. none)

Food OK, otherwise disgusting condition of the tables and the entire interior. Garbage is only removed if the leftovers are already piled up on the neighboring tables. If you ask to please clean the table, you will be insulted

Order was not processed We didn't get anything without asking. Badly organized No display of processed orders Be sure to keep the receipt until you have received everything. In any case, check Neither fast nor restaurant Just expensive, mini portions and mediocre The fries were unlike McDonald's Muddy and dark brown

We were just hungry and needed coffee

We ordered a Coke, Sprite, three burgers and potatoes, the employee came with our food quite quickly, 10-20 minutes. The burgers were pretty good, but the cola was just terrible. What came was just water with dye, of course I knew that at McDonald's they add water to drinks, but not to the same extent. The cola was simply tinted, not only did it have no taste, but there was no smell either. It was just sparkling water with coloring in it. Sprite is almost the same but has a richer taste. They didn’t finish the cola and poured it out on the spot, one wonders why we paid for it?!

Always a bit slow, when there is a lot going on there are long waiting times, the staff is quickly overwhelmed and changes constantly. Asslar/Linden or Butzbach are a lot better. We only go here in an emergency, even though we live in the neighborhood. The apple turnovers are always cold or an old woman is there. It's happened to us here several times.

On Friday January 28th 2022 2:30 p.m When I receive meals out the window The employee gave me the boxes without bags, and he didn't wait until I brought the food into the car and said, you have to go quickly, even though I'm there was the only customer DISRESPECTFUL

That just doesn't work anymore! Even pigs treat their food more carefully. I open the box and see a burger, if you can even call it a burger. Everything is crooked, hanging down on all sides, the tomatoes are almost falling out, and the cucumbers are overlapping one another. A drink was also missing from my order. Every time something is forgotten and I constantly have to go to "staff" to get my order. Today I also saw an employee drop a box containing 20 nuggets on the floor. She picked them up on the floor with her bare hands and placed them with the other boxes to be used for orders instead of throwing them in the trash. With the same hands that had touched the ground, she then continued to prepare such "masterpieces" as you can see in the photo. The shift manager stood there, saw everything and said nothing, as if it were normal. We were also served at the checkout for about 5 minutes because there was no one there and no one came. There were only six people in total on the shift, and that was on a Saturday evening. Can't plan enough employees for the rush of customers? This McDonald's violates all corporate standards and ruins the overall image of McDonald's. That was definitely our last visit here. If you want to eat here, go somewhere else, you'll have a more pleasant experience and save money.

Waited 20 minutes to order while friends who ordered after me got their food straight away I waited 20 minutes for two Big Macs and a Sprite And when I went to the front to say that I would like my money back Because I had nothing I didn't even get my money back because I paid with cards. Otherwise they would have made a minus in the cash register. So I had to argue for 30 minutes so that I didn't get anything in the end. The service is bad. The branch manager is not helpful at all. And the employees are limited to the maximum Never again Dear Burger King

The standards are adhered to here, which is not a given. If something doesn't fit, the staff responds immediately and in a friendly manner!

Everything was okay at the drive-in counter, quick processing by a nice colleague.

Dirty restaurant and no cleaning service in sight.

It was a normal day in McDonald's but then dogs came in and made a mess on the floor 🙈

That was my last visit with you. Was on the toilet for a week because of food.

Friendly, fast and clean. A complaint was immediately processed and corrected quickly.

Well, it gets better! It used to be more child-friendly here... and cheaper!

Zero stars are too many. Employees are rude and shout at customers. Mr. K. is unable to provide factual and orderly information without becoming abusive and loud. No more. I'd rather go to another well-known fast food restaurant

Always quick and with something for every taste.

The service leaves a lot to be desired. People constantly forget to add something to the order. If you ask employees to add something they initially forgot, they can put it off for 5 minutes and still forget. The delivery also forgot two positions. So it doesn't matter where you will eat. Please check your order carefully, dear customers! The presentation of the burgers is terrible. Most of the lettuce is in the box. The meat is placed messily and the tomatoes are placed on top of each other rather than individually. You wonder how you're supposed to eat it. It's always dirty in the restaurant. Every time I come I have to wipe the table and chairs because it's impossible to eat in such dirt. Everything in the toilets is wet and the napkins are on the floor. The fries and nuggets are mostly fresh and the Sprite also tastes good. In other McDonald's locations I've been to, the Sprite tastes terrible, but here it's delicious.

Vegan chicken nuggets super delicious.

Teamleiter was not kind. I asked for my kids' three paper cups to share drinks, and he refused he is not good 😐 other team was very helpful .

It's been a long time since I've been to McDonald's and unfortunately I was reminded again today why I rarely eat there. Not only was I approached in an extremely unfriendly way at the drive-in by the relatively young employee, but I also discovered how incompetent this person was in terms of organization and time management. I have rarely seen the queue from the drive-in stretch all the way to the main street so that when you were finished and you couldn't drive your order from the premises at all. Unfortunately, you have already noticed how dissatisfied the employees there are in general and how they let it out on the customers. I would appeal to the manager to instruct his employees that they should approach the matter with a different attitude then it would be much more relaxed for the employees and the customers.

We pre-ordered food via the app on March 17, 2024. The food was not yet packed when we picked it up. When we got home, half was missing. After a phone call, after a discussion, the food was credited! In my opinion, very unfriendly on site and on the phone. Why do you pre-order? Why can't you, as an employee, pack everything up properly? If it is so difficult to pack everything correctly according to the order, you should do self-service.

Service you could tell that they just didn't feel like working. Waited almost 30 minutes for an order and some of the tables were completely full of garbage

Had to wait quite a long time at the Mcdrive

Everything is fine, especially clean. Otherwise, as you would expect from MC.

Prices are becoming more and more extreme, and why are you sent to one of the normal parking spaces even though you are the only customer in the drive-thru?

Since when do you have cheeseburgers without meat??????!!!! Just ordered!!!!

You don't really need to eat a little something!!!!

Only asylum seekers work there and they don't understand German. Instead of 2 Mc chicken for one price, the seller only entered one for me, so I got one for the normal price and couldn't go back and so he fooled me about where there are vouchers and once I had entered it myself beforehand I only got 3 mc chicken instead of 4. I'll never go there again, the best is in Asslar mc donalds but never here again. The food wasn't really hot either, just luke warm, rubbish, dirty tables, 12 people working, none of them any good, I didn't like it that much either

You just wait 30 minutes in the FAST FOOD drive in...

Worst McDonald's ever, if you order two things you only get one, today the idiots didn't put a burger in the big tasty that costs more than 12 euros. Load last. To do please

Such an unfriendly employee, you have to repeat your orders two or three times, you just don't feel like working at all👎👎👎

It's been a long time since I've been back at McDrive. So far everything is okay, fast service and friendly staff. It's a little more expensive, but I still have old prices in mind. All in all 👌.

Never had any problems so far. If something was missing, you went to the checkout and it was remade/given.

Ich war eben im Mcdonalds Westend. Da habe ich nach einem Milchshake OHNE Eiswürfel gefragt, woraufhin mir die Kassiererin sagte, dass es nicht geht weil es eine Rezeptur festgelegt wurde. Ich argumentierte mit „In Aßlar machen die das aber auch OHNE Eiswürfel“. Der „Chef“ (Filialleiter) wurde gemein, sagte ich solle doch dann nach Aßlar fahren und ich fragte ihm was das Problem ist. Er drohte mir mich aus dem Laden zu schmeißen, weil es seiner ist und er das machen darf. Ich will garnicht sagen das er das nicht darf ABER ich meinte ich möchte mich mit ihnen nicht Unterhalten um Streit aus dem Weg zu gehen. Und er trat weiter nach. Nannte mich Kollege und hat mich geduzt was ich richtig unhöflich finde und eine Frechheit ist. Während des Gespräches hatte ich einen leichten Schockzustand und war beängstigt.Aufgrund seine Älteren Alters ist man Gleich nicht mehr Wert als ein anderer Mensch. Ich fühle mich entwürdigt. LG vom Jungen Herren der nur seinen Shake ohne Eiswürfel haben wollte und daraufhin fast rausgeschmissen wurde.

W-lan funktionierte leider nicht und da der Laden in einem funkloch liegt konnte ich auch nicht über meine app bestellen. War wirklich ärgerlich

Lecker Essen, toller Service sogar an Weihnachten. Fang macht das super. Frohe Weihnachten!

Schon zwei Mal unvollständige Bestellung, aber das Personal ist sehr freundlich und reagiert auf Reklamationen.

McDonalds Essen halt, sind keine Premium Burger aber dafür waren sie wie man sie erwartet, war soweit alles okay. Service geht ja mittlerweile nur noch per diesen bescheidenen Digitalen Bestell-Monitoren, glaube 4 oder 5 sind vor Ort, davon mindestens 2 komplett defekt und die üblichen alle auch schon teils defekt (Bon-Ausgabe) System läuft auch sehr lahm und ist auch 1x komplett abgeschmiert. Ambiente beim letzten mal war sehr schmutzig, keine Wagen für die Tabletten, somit stapelten sich diese auf den Tischen. Parksituation an dem Abend war echt bescheiden, zudem die Beleuchtung komplett oder teils ausgefallen ist. Geht besser... Aber für nen kleinen Hunger oder ne' Cola in Ordnung.

Der Spielplatz war geschlossen und die Pommes total versalzen. Vor allem bei der Kindertüte

Das Außengelände sollte dringend mal gereinigt werden und Reparatur arbeiten vorgenommen werden. Das klettergrüst/Rutsche ist sehr dreckig und überall liegen Zigaretten Rum und ein großes Loch vor dem Klettergerüst mein Kind hätte sich gestern fast den Fuß gebrochen:(

Edit: Bei der Bestellung über die App funktioniert fast alles fehlerfrei. Kann ich also nur empfehlen. Deshalb jetzt 4 Sterne. Eine Bewertung zu schreiben ist hier nicht leicht. Es gibt nämlich Tage da läuft alles super. Die Bestellung wird schnell und freundlich erledigt man bekommt genau das was man bestellt hat. Und dann gibt es Tage da funktioniert einfach gar nichts. Es dauert ewig und am Ende muss man die Bestellung noch korrigieren lassen weil irgendwas fehlt oder falsch gemacht wurde. Das gilt für die Bestellungen im Restaurant und im Drive in.

Was soll man da sagen, den einen gefällt es, den anderen nicht, allerdings finde ich die Preise mittlerweile sehr hoch. Ich weiß man sollte nicht umrechnen, aber wenn man bedenkt, was es nun kostet.

Das MC Donalds in Wetzlar ist eher dem dem Durchschnitt zuzurechnen. Einrichtung ist Standard, Sauberkeit gut bis auf das Pommes auf dem Fensterrahmen lagen. Was wieder einmal negativ aufgefallen ist, es wurde was von dem bestellten vergessen ! Von daher gibt es auch nur 2 Sterne.

Ein Mäckes ,wie man sie kennt. Das Essen ist nicht so meins, ich hatte nur eine große Cola. Das Personal dort war,offensichtlich, geschafft vom Mittagsgeschäft.....zwei Leute für den Recht großen Gastbereich sind wirklich zu wenig. Die junge Dame, die mich bedient hat, war sichtlich erschöpft.

Ich war nach mehreren Jahren mal wieder hier im McDrive wohlgemerkt 20 Minuten vor Schluß! WoW was denn hier los ? MC Donalds wieder wie in alten Zeiten ? Das ich das noch erleben darf🤩 Man merkt das McDonalds die Qualität verbessert hat! Der neue double BigMac ist der Hammer! Neues Brötchen doppelt Fleisch. Ich bekomme den noch nicht mal in den Mund ganz😆 Pommes schmecken schön nach Kartoffeln und frisch.Cola schmeckt auch wieder richtig gut.Sogar die Ketchup Tütchen haben sie neues Rezept. Schmeckt voll lecker.Die Bestellung war komplett, an alles wurde gedacht. Sogar ausreichend Servitten! Man mag es kaum glauben aber ich bin satt von einem Double BigMac Menü! Nicht so wie früher komisches bauchgefühl und blähungen und man wird nicht satt. Nichts mehr erinnert an das alte McDonalds. Das Personal ein Spanier und Inder super freundlich! Der ganze Laden ist wie ausgewechselt! Da hat die Chefetage den laden aber mal richtig aufgeräumt 😆👍Das einzige die Straßenlaternen flackern wie bei ner Disco 😆

Ich glaube, manch mal sind die da richtig unterbesetzt. Aber zu gewissen Zeiten gehts auch schneller. Die Mädels sind immer nett.

Es fehlt immer, wirklich immer was in der gelieferten Bestellung. Sogar im Laden selbst muss, die Bestellung kontrolliert werden. Ich habe schon das Gefühl, dass am liebsten Pommes unterschlagen werden und die Menge der Chicken Mc Nuggets passt nicht...aber es sind nie zuviel drin....

Sehr sauberes und gut organisiertes McDonald's Restaurant.

Essen leider zum Teil lauwarm gewesen

Ich bin absolut kein Fast Food Fan. Gehe höchstens ca. 4-5 x pro Jahr in solch einen „Tempel“! Bestelltechnisch ist vieles neu. Alles läuft über Handy App und Terminal. Dies verhindert etwas die langen Warteschlangen am Tresen. Man kann sich die Bestellung an den Tisch bringen lassen, nachdem man sich eine Tischnummer genommen hat. Aber selber abholen geht auch. Die Kaltgetränke haben immer viel zu viel Eis! Das Menü ist meistens kalt. Mitarbeiter haben wenig Motivation, auch wenn die Dame nett war und höflich! Die Tische waren nicht abgewischt und klebten dementsprechend. Und einige Dinge sind definitiv überteuert. Auch Mc Café reißt einem nicht vom Hocker. Auch der Terror von absolut unerzogenen, bildungsfernen Jugend- lichen ist unerträglich. Braucht man nicht wirklich!

Was soll man über McDonald´s schon sagen? Zumindest über das Essen muss man nichts sagen. Es schmeckt und Punkt. Was ich aber loswerden will ist ein großes Lob über den Herrn, ich glaube er ist Schichtleiter, mit den grauen Haaren und Brille, der sein Team im Griff hat und auch selber immer mit anpackt. Das Personal ist immer freundlich, hin und wieder sind aber Sachen vergessen worden oder falsche Sachen in der Tüte. Obwohl sich das auch sehr stark verbessert hat. Den Lieferservice habe ich noch nicht ausprobiert.

Sauber und gepflegt. Schnelle Zubereitung und Mitarbeiter sind eigentlich auch recht freundlich.

Na ja. Das essen war teilweise kalt serviert. Das Essen sah dem entsprechend aus. Das Personal war gereizt wegen der Beschwerde. Ich werde die Filiale meiden in der Zukunft.

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Die Burger werden immer kleiner .... schade

LIEFERSERVICE: Zweimal war die Lieferung superschnell, einmal wurde sie zunächst lange Zeit nicht berücksichtigt (gleichwohl nicht stornierbar!) und endete dann im Totalverlust (wurde irgendwann vor die Haustüre gestellt, als wir nicht mehr zu Hause waren). Der Lieferservice war in der Umgebung eine der wenigen Möglichkeiten, etwas ausdrücklich Veganes zu bestellen, mit relativ geringem Mindestbestellwert. Das hat sich nun relativiert: Der vegane Burger ist aus dem Sortiment weggefallen. Der Mindestbestellwert beträgt 20€. Im Menü sind keine zwei Beilagen mehr auswählbar statt eines unnützem Getränkes. Und der kleine Beilagensalat kostet im Lieferservice m. E. unverhältnismäßig viel.

schöner Ort, gehe gerne dorthin

Cheeseburger war salzig und kalt , sieht man auch auf dem Bild. Obwohl ich 10 min im Mc Drive gewartet habe, bekam ich mein essen kalt, die Käse war nicht mal ansatzweise leicht geschmolzen.

Sehr nettes Personal, hat auch gut geschmeckt, komme gerne wieder.

Musik für mich zu laut, Tische könnten öfters gereinigt werden

Entgegen der anderen Bewertungen hier, war es echt sauber(17:00 Uhr). Sowohl die Tische als auch der Boden