Louis Croque in Hamburg

One croque was completely wrong. Of course, I had to pay the original price. And a sauce I ordered and paid for was missing. The delivery man's card reader had apparently broken shortly before, so I had to scrape together some cash. Strangely, he also wanted the bill back (probably because of the incorrect order, since I would have had it in writing).

Very very tasty, I'll be back 😋

So when I saw the employee bring out the Mülheimer and then place iceberg lettuce on my croquette without gloves, my appetite vanished. I haven't been given napkins to eat with for the second time, luckily I have some in my car. So, if you just look at the food and the sauces, it's quite tasty there, but they need to work on their service a bit, as you can see the employee doesn't have a particularly good attitude.

Worst croque in Hamburg, highly recommended.

I was there last Tuesday night. The sandwich was average and pricey but the waiter was sooooo handsome that i give 5 stars !

I placed an order at 12:44 AM and 2:40 AM, and I still haven't received anything. I called several times, but no one answered. Then one of the employees answered the phone and said coldly, "It will take 25-30 minutes for the order to reach you." He spoke as if everything had been normal. Truly unreliable service, not recommended at all.

A terrible store. Disrespectful, rude, and completely unprofessional! I waited over 1.5 hours for my food, and nothing arrived. Instead of an apology, I got a call saying it would take another 25 minutes. When, after waiting for almost 2 hours, I refused to pay the full price, they simply laughed at me. No joke! The answer was: "No, there's only a coupon." This arrogance and impudence are truly the worst. No customer service, zero understanding, and absolutely no appreciation for paying customers. I canceled my order and advise everyone not to order from here. Such disrespectful behavior is unacceptable. One star is too many. Never again!

I ordered a crepe and a croque with Lotus Cream at 1 p.m. Delivery time was 30-45 minutes. After I inquired, the food arrived cold 1.5 hours later. (Delivery distance 2.5 km) The crepe arrived dry and without any topping. After I called again and asked for a new crepe, I was told it would be here in 30 minutes. 45 minutes later, I called again, twice, because the crepe still hadn't arrived. No one answered. Then I called with my work number, and the phone was picked up immediately. I was told they were out of Lotus Cream. (So the crepe hadn't been made yet.) Then I asked for a crepe with a Kinder Bar. It should arrive in 30 minutes at the most. 45 minutes later, I called again because my crepe still hadn't arrived. They apologized and told me that they did have Lotus Cream and that I'd get an extra crepe. It would be with me in 30 minutes. 45 minutes later, the same thing happened again. The next employee answered. He was outraged that I was so rude and that they were only doing it as a courtesy. He could cancel the order immediately. Finally, he said the crepe was being made now and would be sent out with the next delivery. It's now 6:00 p.m., and the crepe and another one arrived cold. We won't be ordering from there again.

We would like to thank you for the delicious food and friendly service. The restaurant was very clean and well-maintained.

Never again Louis Croque – and that after so many chances. That was definitely the last time I'll give this place my money. I went there with my partner (around 10:30 p.m.) and we ordered two croques (sucuk and chicken breast plus). So far, so simple – you'd think. But the chaos began immediately: First, our order apparently wasn't recorded by the system. So we ordered again. After about 20 minutes of waiting – the place was almost empty, with only one couple in front of us – we were brought two completely wrong croques. From then on, an absurd drama began: We explained three times what we had ordered and what was wrong with it. Then someone else came and asked again. Explained again. Then – no joke – after a few more minutes, the next question: "What salad was on it?" And shortly after, again: "What sauces were those again?" After 40 minutes: still no food. (And yes, in a case like this, you really do look at your watch.) There was a low whisper in the kitchen about which croque was the right one. Apparently, no one remembered what was ordered – even though we had said it ten times. Meanwhile, a sofa was being dragged through the entrance and across the kitchen. Professionalism? Hygiene? Zero. Disgusting, really. After 45 minutes, we finally got the right croques – after an absurd amount of miscommunication, disorganization, and disinterest. And again: The place wasn't crowded, but almost empty. The crazy thing is: This isn't the first time. Two years ago, we ordered there regularly – and almost every other time, at least towards the end of every single time, the order was wrong. Once, we even got a call while we were already in the car because they had packed us the wrong thing again – even though I had explicitly asked what was in it. Conclusion: Incredibly chaotic shop with zero learning curve, zero organization, and no trace of customer service. I strongly advise everyone against it. If you're hungry and don't want to be frustrated, you should steer clear of Louis Croque. (Dominos is right across the street.)

Before: Absolutely great: Lovingly assembled croques. Crispy and delicious. Special requests: No problem. But it's gradually and steadily gotten worse. Today: Carelessly slapped together white bread. Ordered sesame bread - received regular baguette. Ordered extra sauce - it was missing! But of course, everything was charged. And then it arrived cold and soggy. Sorry, not me anymore. As a former regular customer, this will definitely be my last order. Too bad, it used to be good.

This is the third time my order hasn't been read properly, leaving me hungry again because I'm allergic to coleslaw. There's no option to opt out of it on Croqus; you have to write it down in the note—but that's pointless if no one reads it anyway.

great food and great service had the turkey croque and it was delicious

Excellent in every way! I am thrilled with this croque shop! The dishes are a real treat – always fresh, perfectly seasoned and incredibly tasty. The price-performance ratio is unbeatable; here you get real quality at fair prices. I would particularly like to highlight the team: The employees are friendly, competent and ensure a pleasant atmosphere. As a customer you feel completely comfortable here. Absolutely recommended!

Top croque shop! ⭐⭐⭐⭐⭐ Fresh bread, delicious ingredients, and superb sauces – exactly what a croque should taste like! The portion was generous, the service friendly, and the wait time short. I'll definitely be back!

The food is okay, just a bit pricey for a sandwich, but the wait is insane. I called ahead and ordered pickup. After 30 minutes, it still wasn't ready, and then I had to watch him take the money and then prepare my food with dirty hands. :)

Even though I was in the store at 1 a.m., everything was still excellent 😁. The food was delicious, the staff super friendly even though it was so late and the day must have been tough. And the atmosphere is, as always, fantastic. The store is very clean and welcoming. I highly recommend it 👌🏼

One of the best crêpe shops in Hamburg. Fresh ingredients with a good selection of vegetarian and halal options. The raclette cheese used on the crêpes, in particular, makes this shop my favorite. The staff are always friendly and helpful and, by the way, they also make super delicious crêpes. Absolutely top-notch in my opinion.

Very nice sandwiches, the bread is freshly baked its very tasty. I prefer crispy chicken but i have tried almost all of them! The homemade spicy sos its nice! Also if you have a cheat day order a crepe and complete the journey! Recommended !

We waited almost two hours for our order, even though the delivery time was stated as 45 minutes. When we called we were lied to and said the driver had just left. We live 15 minutes away, but it took another good hour. When the croques arrived, they were lukewarm and mushy; I had gristle in the chicken. Never again!!

Unfortunately we really lost a regular customer! The food itself is good, but mistakes are constantly made or something different is delivered than what was ordered. Because it's been sold out for a year? Instead of chesseballs, mozzarella sticks are simply delivered, which has happened several times. Or the Holandaise sauce is missing on a Holandaise croque. Thought I would give another branch a chance and the same rubbish would happen. Again I got something different than what I wanted. It's just such a shame.

Mega tasty😎 We were there at lunchtime today and ordered 2 croques, they were simply delicious✌🏻 100% recommended 👍🏻 And thanks to the employees for the awesome croques and the nice conditions♥️

Today I had lunch there with my husband, the croques were extremely tasty and then the homemade sauce. The lotus cheesecake and the crepe rounded the whole thing off. Everything was extremely delicious, we would love to come back. Actually worth more than 5 stars, keep it up.

I ordered two croques online. When I ordered I was told that it would take 45 minutes. Everything was ok but after further calls they always said it would be there in 10 minutes. In the end we got our food over 2 hours later. And then it was wrong too. I ordered a turkey croque with iceberg, cucumbers, tomatoes and cheese with herb sauce. I got a turkey croque with iceberg and garlic sauce. My colleague didn't see it any better either out.Didn't want cucumbers but with cheese and got cucumbers but no cheese.And instead of chili and herb sauce she got garlic sauce.I will never order there again.

It was soooo incredibly tasty, incredibly freshly prepared and very nice staff.

I ordered a Croque Ham “Extreme” twice within two weeks. After the croque arrived more than 1.5 hours late both times, we first had to realize that 2-3 slices of ham (for the whole croque) were extreme, but good. In addition, the croque was cold and muddy both times… Quality has declined significantly in the last few months, the owner may have changed or something else, but at the moment you can't really recommend the store. It's a shame because it used to be better...

Delicious food that I have eaten in my life... The best in town

Unfortunately, today was the second time that we had to call and ask for our order after waiting for over an hour. We were then offered a crepe as an apology for our delivery. The order arrived 25 minutes later, the driver apologized several times, and the delivery was without crepes.

It was delicious 👍🏻 nice delivery driver

I ordered three hours ago and still haven't received it. There was no response from the restaurant, they don't respond at all.

Ordered food online. Two croques and two crepes. The croques arrived after about 45 minutes. But the crepes were missing. I then called and the guy on the phone just kept saying “yes” and “online”… when I asked if I could speak to someone who spoke German, he just said he was Persian. Good for him. In Germany you should assume that people who are on telephone duty in the restaurant speak German... Then he just said "The driver will be there in 10 minutes" and called again after 40 minutes and said that I wanted my order, otherwise I would come to the shop with the police. Then he got someone on the phone who understood me. You could only hear them arguing in Persian in the background. I actually only understood the police... after an hour the driver came and said that the boss doesn't speak German and always says "10 minutes"... at least the driver is very nice and apologized. They are the least able to do it.

Absolute rubbish store!!! We waited almost 2 hours for our food. When this finally came, everything was messed up. Absolutely not recommended!!! 1 star because I have to give it the hm because of the rating. Actually minus 27!!!

Worst inhumane experience ever.

I ordered through Uber Eats. We don't have a driver so I asked to cancel. They wanted to do it, but it didn't happen. Contacted Uber Eats directly. They spoke to the store and they denied everything. End of story, Uber Eats doesn't believe me, food wasn't delivered and the store took the money. Criminal activities! Advertisement goes out

I was shocked by the photos and reviews and noticed that everyone who ordered through Lieferando was dissatisfied. I have always been very satisfied with the quality. But I haven't gotten anything like what I see in some of the photos, especially the ones that are a few months old. Maybe they are very different chefs, cooks or whatever you want to call it. Or not enough going on kp.

Unfortunately a star deduction because we didn't get the extra sauce we paid for. Otherwise very tasty.

They were very unfriendly when I called them and explained my situation with no understanding and in the end I got a croque

Ladies and Gentlemen Unfortunately I have to complain again about the poor quality and unreliable service of my order. The croque arrived more than an hour late and this time it was burnt - it smelled and tasted unpleasant. My partner and I immediately had a stomach ache after eating and felt sick to our stomachs. Even in the past, the croque was often either muddy or defective. It appears that the staff are unsuitable to provide a proper service both in operation and delivery. This was the last chance. NEVER AGAIN!

We were eating there in a group of girls, the colleague stared at us the whole time and probably took a picture.

Very tasty, quick and crispy. The boss very likeable

Great shop, you won't be disappointed, it tastes really delicious.

My experience at Louis croque was great and the staff were very nice. The shop decoration was also very pretty and the food was incredible

I ordered a croque on site and ate it there. The price-performance ratio was not right at all. The warmed Morzarella baguette with Cola Zero for 17.50 euros A disaster in terms of price and taste.

Ordered for the first time, delivery took 1.30 hours, 50 minutes was stated. Unfortunately the croque was cold and partially undercooked. But I was still pleasantly surprised, bread was good and so was the sauce! Your price is way too much, 17 euros for a normal-sized salami croque isn't possible if it arrives cold.

The food is very tasty. I just think it's a shame that only Coco-Cola products are offered. Especially if you live in Hamburg, you know about Cola alternatives. After a year full of suffering, the brothers and sisters are certainly happy about it...

PURE DISAPPOINTMENT!!!!! Food cannot be rated because the order did not arrive even after waiting for over 2 hours. Such behavior is extremely unfortunate and incredibly unreliable. Why do you leave your guests and customers hanging so disrespectfully? Absolutely not recommended.

Super delicious! The garlic sauce is to die for and the baguette is so fresh and warm, delivered in under 45 minutes. Question: Does Luis really look as good and muscular as he does on the packaging? Ask for a friend...

Food always arrives very hot, which I personally think is great! In addition, I just had a very pleasant conversation with Max. I didn't specify any sauces or salad, so my mistake. But it was corrected immediately without long discussions, that's how it has to be :) thank you very much!

Everything was misunderstood as a result of which the order arrived incorrectly and was ordered correctly. Salad was later added and it was mentioned in writing and verbally that there was no mention of a pepperoni 😡

Great food and service. Not to forget the ice cream was delicious 😋

Fast service and super delicious food! Top

The food was really tasty and the staff were very polite. Highly recommended👍👍

The cheek comes 40 minutes later even though I ordered my food 2 hours in advance and then they deliver cold food

The bread was not soft/fresh on several orders. The staff often touches money and then the food.

2x croque ordered 2x wrong delivery. Asked for 2 crepes as a gesture of goodwill, this was denied. Poor performance. Never again !!!!!

The second time when I ordered three-grain bread, I charged the bill but didn't get what I ordered. It's a shame, I won't do it again now

Its a very nice place. Could recommend

GREAT Food, GREAT Atmosphere, and overall GREAT Experience

I've always been happy with Louis so far. When it opened they had cute little personal name tags available to order and years later the quality is still guaranteed to be good. I would also like to praise the top telephone advice, even for small things (greetings go out to the ambitious Earth who helped me a lot.

Bread tasted old and stale, as if it had not been in the oven, inedible/cannot be eaten. No understanding of the Pinnacle Louis Croque. Rude on the phone and disinterested!!!!!

Very clean shop, very tasty food and nice people behind the counter like to come there to eat

Crêpe batter is completely sour, tastes like it's spoiled.

Louis Croque is truly a unique shop in Hamburg. Every time I enter this shop I am enchanted by the pleasant smell of fresh breads and homemade sauces. The breads found at Louis Croque are not only delicious and high quality, but are also prepared with great care and love. The employees in this store always greet you with a warm smile and respectful treatment. The fast and professional service ensures that I go home satisfied with my purchase every time. Additionally, orders are always delivered on time and carefully, which demonstrates their commitment to excellent service. For me, Louis Croque is more than just a shop; it is a place that I visit every time with joy and full of confidence because I know that I will get the best quality and service here.

We just picked up two croques (large) and a salad to take away for €8.50. Paid a total of €38. Then at home there was disappointment. Almost no toppings. The sauce was separately in plastic cups, the dressing would have expired on August 24th, 2024. The bread was very tasty with both croques. Unfortunately you only tasted bread with sauce. We do not recommend the store.

Frozen meat is used (Helal). Dealing with customers is fatal and disrespectful! The croque was prepared incorrectly. A small croque was brought instead of a large one, of course we had to pay for a large one... It's a disgrace!! The customer is definitely not that important to them. Never again.

Unfortunately, when I picked up the croque myself it was completely COLD, as if it hadn't been in the oven. Staff friendly.

I've been ordering a croque every now and then for years. But lately the bread isn't as fresh and crispy as it used to be, and last time the feta croque was hopelessly overloaded with stringy pepperoni. And... how difficult is it to make or buy frozen falafel? I've been wanting to try the falafel croque since May, but it's not available (although it's still listed on the menu). 🤷🏽‍♂️

I ordered a croque from Louis Croque via Lieferando. Since I am allergic to cheese and don't like onions, I added in the note that the croque should please be delivered without cheese and without onions. Unfortunately the croque arrived with cheese. I called Luis Croque and they blamed Lieferando and didn't want to replace the Croque. I paid over €18 for a croque and couldn't even eat it. Not recommended because the store is not customer-oriented.

Unfortunately, pure catastrophe. Ordered via Lieferando and unfortunately my food didn't arrive completely, something was missing and when I called and spoke to an employee they said he would check it and get back to you... there was never a call back... I only paid for half of the order 😂 and what arrived I have to say was unfortunately not tasty at all..

Hello, I've heard a lot of good things about the store! But when I asked on the phone whether it was HALAL, the answer was YES! But strangely enough, it is made with pork in the same oven…. So it can't be HALAL... It would be nice if you had a 2 oven.

The Baugette was delicious, but unfortunately it was poorly topped. It wasn't a croqie but a sandwich. And the price was way too expensive for the size.

Unbelievable, I ordered and it wasn't delivered, I then called to cancel, the guy said yes, we'll cancel it, and haven't received my money until today

A somewhat hip croque shop that offers variations of bread and sauce to the classic croque varieties.

We were advised by Anosch. He explained everything to us and gave us great tips about which sauce goes with which croque. The food was absolutely delicious, beautifully crispy bread and intensely flavored dips.

Ordered food at work (whole team), didn't come, called, was very rude, then just hung up on me, food arrived over an hour late

Atmosphere good, staff friendly, prices too high and the croques unfortunately nothing special and disappointing.

Food is good but ordering doesn't work. First there was an incorrect delivery (that can happen) then the subsequent delivery took more than 80 minutes. Ordered at 7:30 p.m. and the food was there at 9:15 p.m. A pity.

A crouque was missing from delivery. We were then told on the phone that the missing crouque would be delivered soon. After waiting for an hour we called again then were told we can only get a discount code and no croque will be delivered. Very annoying !

I have only ordered here so far. At first the store was great! Lavishly topped croques with a fresh taste! But recently the surface has become narrow. It's still okay, but especially the iceberg lettuce... there's a maximum of half a leaf on the croque and even if I write in the comment fields on the website that I would like a lot of lettuce, nothing happens. To be honest, I don't think these comments will be read. So if that were to change, the store would be great. But I've always had quick delivery!

— We advise against ordering — No restaurant has ever experienced where the customer is dragged through the mud like this. Story: We placed an order for 3 croques via the website and received our delivery within 60 minutes. Then came the bad surprise - only one croque corresponded to the order, the others were simply wrong (varieties and breads). We then called and the expectation was that an employee would politely apologize to us over the phone and get the right croques on the way (as one does). But puff cake! We have to explain to an unfriendly employee in broken German for 10 minutes why we would like to have the right croques!?!? Uh, hello? Are you crazy? At the end he says goodbye with the words: “I’ll sort it out and call again straight away.” Off-topic: What is there to clarify?! Just send us the food we ordered and paid for. After 45 minutes he still hadn't answered and we called again. The cheerful gentleman answered the phone again and this time told us that we had to pick up the “real” croques and bring the old “wrong” croques with us. Then the employee hangs up. What?! 1. Why exactly doesn't the employee call back? 2. How are we supposed to know to pick up the croques if he doesn't call us? Obviously a quickly made up white lie. 3. Louis Croque makes a wrong delivery and the customer has to pick up the correct one as punishment??? So we should still invest in fuel costs?? 4. As a customer, should I rummage through my trash (the old Croques) so that Lous Croque then throws them away? Absolutely speechless. I can't describe how incompetent this store is. Never before have we seen service and the customer's wishes being so neglected. Definitely 0 stars and let's see how long the “restaurant” can keep going like this.

Everything was super delicious 😍

Everything is fine, tastes fresh. Service top

I was really hungry at 1 a.m. in the middle of the night. Then I called Louis and ordered. Within 5-10 minutes the food was ready and I was able to pick it up and enjoy what I also think was the homemade SOUCE. The food was really tasty and I can only recommend it :-)

Waited three hours...food cold and confused...

Horrible, I had a worm in my croque...

The Croque shop is one of the best shops in Hamburg, be it the atmosphere, the food, the service... Everything is A1, there is nothing to criticize. Starting with the taste of the croque: It is delicious, a taste that cannot be described, the bread is fresh and crunchy, the meat is fresh and tender... Everything fits, I can recommend it!

Rarely have I had such a bad meal, especially given the prices

Very tasty food and the employee (Ubeyt) very funny and talkative.

The experience at Louis Croque was disappointing. After waiting for 1 hour and 10 minutes, I finally had to call myself to receive the delivery. When my food finally arrived, I was disappointed by the small amount of toppings on the camber croque. Considering the price and the waiting time, the quality of the food was definitely not satisfactory. At least the employees are very friendly.

I'm very satisfied. On my lunch break I order a crispy chicken, that's my personal favorite and the combination with the garlic sauce is 10/10. I love the bread, unfortunately I haven't seen it anywhere other than at Louis Croque. Thank you to you :)

Food hasn't arrived for over an hour and I'm really pissed

Worst croque I've ever eaten. We waited over an hour for our croque. It arrived cold and inedible. When we called there it was a rude young man who had no idea about customer service or customer satisfaction. NOT RECOMMENDED!! worst load

The food is terrible but very nice staff

I ordered at 7 p.m. and the food arrived at 10 p.m. The croque was cold and really broken and squashed. Really you could give 0 stars, I would. I was really dissatisfied and can't recommend it

Food terrible, as well as the hygiene conditions...not recommended.

I recently had a meal there in person. Ambiance is good, only the staff is very unprofessional and very loud when talking and what they talk is basically not welcome in a restaurant. The taste was just mediocre.

I recently had 2 hairs in my food and the croque was cold and watery

Never experienced anything like this. I ordered 3 hours in advance, for Iftar and specifically mentioned that you should let me know if it is not possible to deliver, promptly at 8 p.m., as we break our fast at exactly that time. It's now 8:35 p.m. and still no one has come to deliver, after a few calls: no accommodation, excuses such as traffic jams at 8 p.m. are found, the distance between the restaurant and my address is 1.1km, just to note. Here we work strictly with quantity over quality. You definitely have one less regular customer. Good luck with this way of thinking 🙏

Great location and a large selection of food.

Catastrophic! Ordered yesterday at 12:12 a.m. Delivery time was stated as 45 minutes. Waited in vain until shortly before 2:00 a.m. Called and they said my order was prepared late but was on the way. Unfortunately nothing arrived. The next day I called the restaurant. They didn't understand me and just hung up after a short while. I am very dissatisfied with the service and the handling. I ordered via Lieferando. I hope that I at least get my money back.