L'Osteria Hamburg-Winterhude in Hamburg

Very tasty food and good ambience

I’ve visited this place many times. The pizzas are good, nothing special, but I can’t complain. They are big and are special because of that. If I was just rating pizzas I would give this restaurant a higher rating. The worst thing about this place is the staff. While there are a few exceptions, most of the waiters are inattentive, forget what you ordered, and seem to be in a constant bad mood. You get the feeling that you’re bothering them if you want to order something. When you try to get their attention, they even avoid eye contact—looking at the ground or moving chairs around just to seem busy. The way the tables are cleaned after a guest leaves is by pushing all the crumbs onto the floor, so the floor ends up very dirty, with old crumbs everywhere. Even when they take your pizzas away, they purposely lift the pizza paper so the crumbs fall beside you onto the floor. All in all, the service is some of the worst I’ve experienced. Not to mention, they get visibly annoyed when, after all of this, you press “no tip” when paying. Honestly, what part of that service was tip-worthy?

Absolutely recommended! Good, trained staff (especially the ladies) only the pizza was sometimes burnt. Otherwise very tasty! Sitting outside is also possible. The parking situation is a bit difficult, better to come by bike or on foot/public transport.

Went there spontaneously, the pizzas are great, the service is convincing. Since it was quite loud (it was very full, reservations are recommended), we don't get full marks for the ambience. We'd love to come back!

Unfortunately there was very little crab meat in the pasta we ordered

Crispy thin pizza always delicious 🚀 :)

Excellent pasta restaurant, everything was good 👍

We had reserved a table for two people and then got a table between the outside wall and a pillar, so we were a bit squeezed in. There was no light at our place because the lighting was broken. After us, a few guests came in pairs without reservations and were seated at larger tables. After we placed our order, our appetizer arrived before the drinks! The pizzas are okay, but I wouldn't order any there again. In order to pay the bill we had to remind ourselves three times, either it was the place behind the pillar or the waiter was inattentive. Our conclusion is that we were there but wouldn't eat there again, but it's just a personal experience.

Untrained staff, bar can't distinguish beer from shandy, food ok

Huge pizza - combination of 2 pizzas possible - very tasty - child friendly Although it is a chain, we had a delicious meal here and had a pleasant evening. The staff is child-friendly, there is a children's menu and crayons are provided to help pass the waiting time. If you can't decide which pizza you want, you can combine two pizzas and share them. It tastes fresh, looks great and the size of the pizzas presents a challenge. We'll be back...

Today the L’osteria team was again committed and super friendly! I'm super happy and full. The food is fresh and the portions are super big! My pizza wasn't average, it was really delicious!! Everything was great - I'll be back!🤩🤩🤩

Bad service. Waiting too long to order, receive and pay.

Great Italian! Delicious food at moderate prices!

Sitting outside doesn't have a special atmosphere. Unfortunately, the female service staff was not attentive to follow-up orders.

The food was delicious as always, and the service was super friendly and quick. The only downside: Unfortunately, I don't like your Coke; it tastes too much like a syrup machine and isn't carbonated enough.

It's better to reserve a table in advance

Great pizza with individual variations and very friendly service. Price-performance ratio is right.👍

There are delicious pizzas and pasta dishes here. It's not the best pizza in the world, but it still tastes very good. The portions are quite large, so everyone should be satisfied. My recommendation also for larger groups.

Nice staff, very loud and hectic loading, but the food tastes great in a convivial atmosphere. Picking up always goes smoothly and in summer the outdoor area is great for a little after work!

Sitting in pairs at the table for four. After 10 minutes someone came to move us because the table was supposedly reserved. But there was no reservation sign at the table. Implemented, then waited another 10 minutes for the condition... And goodbye

We weren't served, the waiter kept walking past us without serving us.

Very very Slow Service I have to wait 20 minutes .

It was great 10 years ago! Whether pizza or lasagna, both now taste like they came from the freezer. Unfortunately, the place is as loud as a disco, so you have to shout at each other when you have a conversation. I think it's a shame because it used to be one of my favorite restaurants. Fewer seats to reduce the noise level would be recommended. In my opinion, everything can be €5 more expensive if the quality of the food improves again. Small plus point: waiters and waiting times are exemplary.

It was very busy today when we were here and you could tell from the waitress that it was very stressful, but she was friendly...

The food was ok and the service was very good. However, there are two negative things to note: * The table reserved for a wheelchair user, among others, was not free, so we sat at a different table. It was right on the aisle and we sat so close together. * The description correctly states that access is barrier-free. However, the toilet is located in the basement and cannot be reached with a wheelchair.

Great, as always!! Our absolute favorite L'Osteria 😊

If the restaurant is full, the music can be quieter and without bass. The noise level is simply too high.

Huge pizzas, very bad\expensive spaghetti ice cream

Always delicious 😋 Since I can't eat fish for allergy reasons and I don't like lamb, I can't say whether these are tasty like all the other dishes. I have been working in Winterhude for over 16 years, so the lunch menu was often used. You can also go there in the evening with friends, and we recommend making a reservation

Although it was tasty and we didn't have to wait long, it wasn't very special. The pizza was “lovelessly” topped and the salad was drowned in dressing. The service tried hard to keep up. The noise level when the restaurant is almost full is very tiring and conversations across the table are hardly possible. But price-performance fits.

We visited on a Wednesday evening in January, with a reservation and an announced occasion (birthday). We were seated in the still almost empty restaurant directly at the table opposite the open kitchen, in the middle of the only two other occupied tables. Our request as to whether we could move to a slightly nicer free table by the window was rejected because these were also "already reserved". The pizza was ok, huge and the option to order two different halves is also good. Unfortunately, after the food came, the service stopped. The service staff either stood at the bar on their cell phones or stayed in the kitchen. As the shop slowly filled up, there seemed to be a hustle and bustle and the "head waiter" loudly ordered his team through the program. We would definitely have ordered more drinks, but it wasn't until 40 minutes after we had finished eating that we were even asked if everything was OK with the pizzas (the place was half full at best). The bill took another 20 minutes and 3 requests. We often come here at later times on weekends, so hopefully this was just a bad day and an exception. The requested “desired table” by the window remained unoccupied until we left.

Great food. Very nice staff. Nice atmosphere! We enjoyed very much!!!

Such delicious food (tried pasta and pizza) at fair prices and short waiting times. Very committed, friendly and helpful staff, even in the very hectic evening times. Keep it up!

Pizza quite good, pasta extremely bad.

The kitchen had our food ready but the waiter was very busy, so the Parmesan on the pizza melted while waiting under the warm holder

As always, we had a lovely evening!

Despite opening until midnight, the kitchen was already closed at 10:20 p.m.! It's a shame, we drove all the way there. It would be great if they pointed out online that food is only available here until around 10 p.m.! There is one star because the gentleman was still nice 👍🏾

Positive: The food is really delicious, the waiter was very nice. Negative: A MOUSE! In the corner where we were sitting there was a little mouse that was busy climbing on pipes or maybe it was decorative elements, on the wall and on top of the cupboard. She was also very fascinated by the understructure of the counter, where she walked around between people who were eating. We pointed out the mouse to the waiter. He then said very calmly that the problem was known, that there were more of them, that the store couldn't do anything about it and that the other restaurants had the same problem. Unfortunately for us it was a bit disturbing and we definitely won't be coming back.

The food was very tasty and the lady who served me was very polite and accommodating. And the in-house lemonade is simply delicious.

Perfect for a casual lunch or dinner!

Hello everyone, Once again we had a very good meal here. The pizzas are excellent. The service specialists have a very good eye and are very exemplary. In order to do better next time when eating (by the way, the pizza also tastes cold 😆): Warm plates are absolutely necessary in order to enjoy eating for a long time. The cutlery needs to be sharpened regularly, I had sore muscles after eating. I hope the team on site will now take care of these little things.

Unfortunately, pizza was tasteless, both the topping and the dough, apart from the unpleasant-tasting onions...

Recommended for anyone who wants to eat huge pizzas (pre-cut) and decent pasta in a relaxed atmosphere in a large, clean dining room! The price-enjoyment ratio is suitable for Winterhude, but of course it cannot be compared with a real Italian restaurant and a family atmosphere! Service is really friendly, although extremely demanding due to the usually very large crowds! Child & dog friendly! When the sun is shining, there are also outdoor spaces right on the Winterhude market square.

Very good, thin and sufficiently topped pizza with a large selection. The service is very friendly and attentive. - That was three years ago. Today, February 9, 2025, the homemade pizza was thin as before, and the amount of toppings was manageable. Seven mini shrimps on the pizza, but lots of fatty cheese. It was similar with the Pizza Tonno. But the price-performance ratio is still okay. The service is quick and the food is served quickly.

My Pizza Tonno was again very large, and unfortunately the plate was too small. Maybe you'll have a better solution in the future, because pizza is so difficult to cut. Alternatively, share already. The pizza was thin and extremely tasty.

It was a spontaneous visit and a successful end to the day. Delicious food, oversized pizza and good drinks. I will be a repeat offender!

Food is good, ambience is always a bit loud, but also okay. The only annoying thing was that you weren't allowed to pay with a €200 note. I think you can buy a testing device for a few euros if you're afraid of counterfeit money. If not, you at least have to clarify it beforehand.

Restaurant was completely booked, but still great service. Food was okay, there was nothing wrong with it. Were there before a concert and just "in transit", but still recommended.

We waited over 45 minutes for our order. The pizza only tasted very average and was extremely thinly topped. No recommendation.

We were there with a large group of companies. Unfortunately, L'Osteria is not for me. Pizza is so big that it lies on the neighbor's pizza or on the table top. In addition, it is so loud that you have to shout at each other. Pizza still tasted good.

Lostetia Arrival 3:45 p.m Service 3:50 p.m Order - Starter Vitello meat very good a little smoky in taste the capers are a bit small and crushed and the ruccola is not fresh. The sauce works very well with the meat, but it is a little salty. 7/10 - And a house brand iced tea brought by the bar staff himself. Taste is not too sweet and fresh 9/10 - There is also a lot of bread 3 minutes later, olive oil and basil are also house brands. In terms of taste, the seasonings are ok, the bread is soft and fluffy 7/10 - The ambience is cozy but the volume is very high and the temperature is pleasant. 7/10 - Advice and friendliness was very accommodating and the bar staff was also very friendly and personally brought out drinks 8/10 - Bill with tip 25 euros Price/performance 8/10 - Conclusion 8/10 corresponds to 4 stars

Very tasty and nice atmosphere.

The pizza here tastes delicious! So it's really awesome and always big and reasonably priced too. If you are looking for an atmospheric restaurant visit, this might be less suitable. So a normal restaurant is enough. Service is generally friendly, although not super attentive. A bit of bread beforehand would have been nice, as there was a sliced ​​bread on the counter. Were there for a birthday and got a delicious tiramisu for free. But it is delivered in a cheerful and unsurprising manner. Secret agreement with the waiter, but then coming to the table again and asking if it was someone's birthday, took away the surprise a bit. The tiramisu was just put on the table in passing, so nothing spectacular. If you are looking for a delicious pizza, you will find it here. If you want to celebrate your birthday in a spectacular way, go somewhere more rustic and all the waiters sing.

The pizza is very big and delicious. The service was very friendly. You should reserve in advance. Highly recommended.

It's very popular, pizza is rock solid, huge. You can rely on the quality. Service is now courteous, making sure you always have full glasses. Actually, there is always a place.

You're in the wrong place to end a hectic and perhaps stressful day and relax with a glass of wine and delicious food. Please don't misunderstand - this Osteria is worth your visit! Offers delicious Italian cuisine and on-the-ball staff. Just a "high swell" - in, out with high fluctuation. Nevertheless, tasty and good - La Dolce Vita!

As always, a delicious visit. Pizza and pasta are really good! Important tip: Be sure to reserve in advance in the evening! Unfortunately the order took a long time this time...

Always delicious to eat a pizza with garlic and spicy there.

I have found the pizza generally delicious, crispy dough, melting mozzarella and large, very large. They are classic without too many artifices, perhaps I miss some fantasy or a little more risk but for that price you can't ask for more. I have not tried the other part of the letter. The family atmosphere and generally clean.

It was a great evening with good food and great service. We felt very well looked after on New Year's Eve.

We went to L’Osteria in Winterhude with a small group of 7 people before going to the theater and found it very pleasant and cozy there. The staff was friendly and quite attentive. The food was great! We all had different dishes, exclusively vegan and vegetarian, and everything was delicious. The drinks were also served quickly and reordering was no problem. We would definitely visit L’Osteria in Winterhude again – a great start to the evening! 😊

Very tasty and very large pizza and a mega delicious mascarpone dessert. And also very friendly service. It's a shame I don't live nearby...

Actually quite good. Food was great. But the waitress set the card reader to the default 10% tip when paying. Then he babbled something incomprehensibly. I didn't notice and I didn't actually want to give a €15 tip. Since she was otherwise nice, I didn't say anything.

Very tasty food and very friendly staff, gladly again. Greetings from Lübeck

Quick ordering, food comes pretty quickly Negative: not handicapped accessible. The toilets are downstairs ⁷

A L`Osteria the way I like it. Typical pizza for the really hungry. The service was friendly and attentive. I will definitely come back.

The store is ok. The pizza is primarily large, but the quality is average. The service was very attentive. There's a bit of unrest in the restaurant, you can tell that it's a chain, it gives the impression of system catering. Very good for larger groups, but I wouldn't go there with a small group or as a couple.

The aglio olio was so plain, it was just cooked spaghetti, which is so disappointing for over 12€. We couldn’t taste even a hint of garlic and we were charged 2€ for cheese that we ordered but never received.

Food very pleasant. Even special requests are always fulfilled and the service is always great, super friendly and helpful. The ambience is okay, the store is perhaps a bit too huge, which makes it a very noisy environment.

Very friendly and amazing large pizza

We were with my husband today, the pizza was very tasty and the employee (with long hair) was super nice, thank you very much :)

Unfortunately, the staff wasn't very attentive when we arrived. There was a private conversation at the bar/counter and we were ignored. After we said something, we were greeted warmly.

Everything was great, just a little too loud to have a relaxed conversation...

We went to L' Osteria for the second time today and were disappointed. The two halves of the pizza were cold. When I complained about the cold pizza, I was told that he was currently working alone and he couldn't make it. He took one half with him to warm up. Unfortunately, she also came back cold. Our granddaughter's pasta was also only lukewarm. If you like cold food, this seems to be the right place for you. It's a shame, especially since we've had good experiences at other locations in the chain

Pizza that couldn't be better, the size is no problem, you can share or take the rest away, highly recommended for pizza lovers

Just ordered takeaway pizza locally. Unfortunately it was not possible to pick up the pizza that had just been finished directly from the pizza makers. Was referred to the counter by a very unfriendly employee. Since all the employees were eating or busy with themselves, it took me 10 minutes until I finally got my now cold pizza to take away. Very bad service.

always satisfied with their pizza, service and everything else. even take out is amazing ❤️ what I specially like, the spicy oil is spicy 🌶️ not as at other places where it’s a soft wanna be like italian oil 😊keep up the great work

Great location, we didn't reserve but still got a table for 3 people. Super fast service. Food was delicious. Price was right.

Like the ambience, pizza was good but loved pasta

Delicious food, solid portions, nice service. Slightly smaller restaurant, therefore noticeably loud when the number of guests is high.

Unfortunately my food didn't taste good at all, but the service was very nice and friendly...

Well worth a visit during the week, the pizza is solid and the price is right. Unfortunately, this quality drops dramatically on busy evenings. I had bad experiences on weekends or on public holidays, for example the pizza was barely topped, there was no sauce all the way to the edge or the dough wasn't fully baked. It's a real shame, the staff should take the time!

Delivered incorrectly several times. When asked, one shirks responsibility. There is no replacement or money back Edit: I contacted you via email and was treated exactly the same as I experienced in the restaurant. Zero stars from me. That's really cheeky.

We had dinner with you today. Unfortunately the pizza is far from good pizza! There is far too little cheese on the pizza and probably too little tomato sauce too. I haven't eaten such a dry pizza in a long time, it's just not possible! Not good enough in terms of taste either. Then I'd rather get a pizza from the freezer, it tastes better and only costs a quarter. In the future I definitely won't eat pizza from you, I'd rather stick to the pasta dishes. Otherwise the service was great and the staff was also very friendly. The ambience is ok, but it was almost impossible to have a conversation in the restaurant, it was way too loud, so we would rather visit another restaurant in the chain in the future.

The food has improved tremendously: the salad tastes fresh and the Pizza Funghi was so thickly covered with mushrooms that you could no longer see the base of the dough. So if you want to eat pizza in Winterhude, you should definitely go to l'Ostetia!

Disappointing experience We were there today and I have to say we were very disappointed. We were assigned a table but didn't receive any menus. After 10 minutes I went forward on my own and noted it once. It seemed like the staff wasn't attentive. After another 15 minutes no one came to the table to welcome us. Instead, candles were lit instead. As we were putting on our jackets, we were suddenly asked if everything was okay and the comment that we had been waiting for over 25 minutes to order something was only answered with an “oh!” Well, we left and there was no apology or anything.

Italian restaurant located directly at the Winterhude market. Very good pizza.

The service was super friendly and attentive. The desserts were also very tasty

Except for the parking situation, it's a really nice, friendly restaurant. The staff is friendly and very attentive. As before in every branch, there is nothing to complain about the food.

"Please wait until you are seated..." Waited 10 minutes, seen but not spoken to by 3 employees with mostly empty seats. Thanks for wasting time. Friday 4 p.m.

Additional information based on the question - Everything is OK and the prices adapt to the times. The pizza is very good by German standards and the quality is relatively consistent. Unfortunately I was disappointed with the Pizza Alfonso. In the past this was at least the equivalent of a normal 28 pizza. It has now shrunk to what feels like 15 and I think the price/performance ratio is no longer appropriate. Unfortunately, the Salsicca Piccante is no longer as good as it was a few months ago. The service is very employee dependent. Sometimes super good, sometimes ok. Toilets are often a little under water - there is no soap and sometimes paper. Nothing serious but unfortunately it's not enough for 5 stars. For almost 20 euros a pizza, the toppings are really counted, depending on the pizza. It would be nice to have the opportunity to make the pizza more individual at no extra charge. But also understand that this requires logistical challenges that are often not feasible. Nevertheless, I still enjoy coming to you every now and then.

As always: if you don't get enough here, it's your own fault. Nice and attentive service. Huge pizza and, as always, a little louder

Classic L'Osteria. Pizza tastes good, service is quick and knows what he's doing.

Very good pizza, normal prices, good service

The pizza was good and reasonably priced for the local standard. A bit like a restaurant, but otherwise ok.

I've eaten here 4-5 times now because the food is always delicious. However, the service is always a disappointment, which is probably not due to the individual friendly service staff, but rather to the chaos and possibly the short staffing (?!). It happened several times that we didn't order a second drink or dessert, even though we would have liked to, because it takes forever for the waitresses to come to the table again. Last time, the starter was only brought shortly after the main course. While they are setting the table, the service staff sometimes talk to each other about what they don't like about the shift schedule. I often had the feeling that I was simply being processed quickly here rather than having a relaxing time. Individually, everyone is always very friendly, but unfortunately as a whole it's just bad service, which is why the chain has now worked out for me after a few tries.

The restaurant has now debited twice and the branch manager doesn't want to worry about the repayment now. Now I have to give this to my lawyer, which is a large sum for me Extremely disappointed Very bad service and we were charged for a coke which we didn't receive The tortellini were raw and the rice was pudding. They didn't want to give me the money for the cola either. What back and forth and what a mess. Then we had to pay twice

L'Osteria offers a charming setting for Italian cuisine with classic decor and attentive service. The pasta dishes are hearty and flavorful, though not groundbreaking, and the wine list is standard for a mid-range. It's a pleasant dining experience, but the food doesn't elevate beyond the familiar. You'll leave satisfied, but the restaurant lacks the flair that would make it truly memorable. ldeal for a casual date or family dinner, but not for a special occasion.

Very good service and it tasted delicious.

Sehr Leckere und sehr große Pizza, schnelle und freundliche Bedienung! Einziger Nachteil, wir saßen draußen und es stank etwas nach Abfluss. ...aber da kann das Restaurant ja nichts für.