Leonardo Royal Hotel Berlin Alexanderplatz in Berlin

Thanks Aline for making our stay perfect. A bit away from Berlin Hbf but can be reached easily by Tram. It is close to Alexanderplatz Hbf. You will find easy to travel around the city.

Unfortunately, the hotel is very difficult to reach and was very uncooperative with us. We experienced a sudden, very painful death in the family and wanted to inquire whether a free cancellation or rebooking was possible. We tried for three days to contact the hotel both in writing and by phone, and when we finally managed to reach someone, we were referred to Booking.com. However, the contact at Booking.com told us that they could only cancel the booking with written confirmation from the hotel. The hotel did not respond to our requests for contact from Booking.com. When we finally received a response, we were asked for a death certificate, which, of course, is not available immediately after a death. Only after we wrote to the hotel via various email addresses did we receive a response and a refund was arranged. We waited a long time for this, as the hotel told us that Booking had to approve it, to which Booking replied that they could only do so once they personally received confirmation from the hotel. Overall, we had to spend a lot of time and patience just to reach the hotel and discuss our situation. We would definitely not book with this hotel again, as we are simply appalled at how they could be so uncomprehending and uncooperative in such an exceptional situation, when we honestly had other concerns.

Don't stay in the hotel in June! I stayed for a week, overall it's a good hotel, it's okay for the price paid compared to others hotels, but when I booked I didn't expect to struggle to sleep because of the lack of A/C - climatization, basically up until June 20th at night, even during the warmest nights where people were suphocating in their rooms, there was no A/C, the only way to get some fresh air is to open the windows who are not even opening largely, I had to buy my own fan so I can at least manage to sleep a few hours at night... they are probably just purposefully starting their A/C late June only just to save some money, this is not really what you expect for an hotel in this price range, even for Berlin. For the rest the hotel is pretty decent, good staff, good location, good rooms, comfy bed, internet is good, nice bathroom, I really don't see much to complain for the rest, except maybe the long wait at check-in (took 15 minutes), the only real problem is the A/C which is not acceptable, hopefully they will realize that saving some money on A/C is not good for business and they will change their mind, but until then I would strongly recommend to not book this hotel in May-June or after the summer (whenever they stop A/C again)

From arrival to departure, everything was wonderful. We felt very comfortable. A very modern, clean, and beautiful hotel. We lacked nothing. Thank you very much 😊

Good hotel. Great staff. Unfortunately, we had bad luck with the room this time. The air conditioning didn't work with the outside temperature at 40 degrees.

Great breakfast! Great location and parking available.

Clean, beautiful, good breakfast

Excellent organization of breakfast, lunch and dinner, comfortable room, also a wonderful park for walks near the hotel.Thank you!

Please believe the negative reviews you see online.

Very comfortable and luxurious room and a lovely breakfast. My youngest used the pancake maker several times. Also appreciated the staffs attitude and helpfulness. Enjoyed our stay. Thank you!

We had a Conference at the hotel. Everything went great. Quick check-in, very friendly staff. Cleanliness, comfort in the rooms and in the hotel. Breakfasts are a special story. Great variety. I am a vegetarian. The restaurant has a huge selection of quality food for vegetarians. Bravo 👏 Our coffee breaks were with healthy sweets and delicious coffee. I liked absolutely everything, thank you 🧡🧡🧡

Very nice hotel with a delicious breakfast buffet.

Yes, it could be a bit more central. The lobby is nice and the beds were comfortable. But that's it. The air conditioning seemed to be broken (207), which means the switch couldn't be operated. There was a slightly musty or stuffy smell when you walked in. The room needed to be aired out, so I opened the window and turned on the air conditioning. It would have been nice to at least put water by the door if the room wasn't cleaned. I usually had to get it myself. The fitness studio is a bit poorly equipped. I would have expected more from a Royal Leonardo Hotel. The bathroom had slightly moldy grout. No shampoo or disposable toothbrush in the bathroom. A bit lousy for a business trip. The staff were friendly and polite. The reception desk was nice and welcoming. But unfortunately it's not enough for another visit or a recommendation. Price-performance ratio of €85-90 a night is not justified.

A top-quality hotel with beautiful rooms, super-friendly staff, and excellent food. The staff are incredibly friendly and do everything they can to make your stay a pleasant one. The room staff are also super-friendly and tidy. The rooms are spotlessly clean, and even a special request was fulfilled within minutes. The breakfast was also sensational, and there's enough space so you can always find a table, and there are still plenty of seats available. Great, a wonderful stay. We'll definitely be back.

We were a mother (77) and three children 50, 48, 46 on a roots trip - 5 nights at the hotel. The hotel is clean and tidy. Next to bus number 200 that connects to everything and a short walk from all the trains you need. The room is equipped with a coffee machine, mineral water bottle, soap, refrigerator, safe and towels. Cleaned every day. Excellent breakfast that included everything you could want. There is an active bar. There is always drinking water and apples in the lobby. Highly recommend to anyone who wants a great hotel from which to embark on adventures in Berlin.

Very nice, clean hotel. Friendly, helpful staff, comfortable room (had fantastic fluffy pillows, unlike another reviewer here. In fact there was a pillow menu in the room guide, so I'm sure they could have found something more suitable!), I can't praise this hotel enough, especially for the price. I will return.

Very good location, incredibly friendly staff, clean hotel. Parking is available and there's a quiet terrace with seating areas in the courtyard. Thank you for the great accommodations and room upgrade. We'll definitely be back 👍

Clean, very good hotel in the city center, very close to Alexanderplatz (10 minutes on foot). Extensive breakfast selection, high-quality dishes. Perfect for a few days of sightseeing.

I would like to thank all the staff at the Leonardo Hotel for making my stay a great experience ❣️❣️❣️

We stayed at the Leonardo Royal Berlin over the weekend and were very disappointed compared to other Leonardo Royal hotels. The rooms are musty and very small. The mattresses are extremely uncomfortable. There's carpeting everywhere. Parking lot 1 is definitely not recommended, as there's no elevator and you have to lug your suitcases up the stairs. Be careful, there are hidden parking fees. The hotel's location is fine. The reception staff are also relatively inexperienced. It's a shame! We booked this hotel because we really liked the Leonardo Royal Hotel in London. There's no sign of the Royal in Berlin.

I recently spent two nights at the Leonardo on business. The location is moderate, within walking distance of Alexanderplatz (about 15 minutes), although the nearest tram station is also a bit of a walk. The building is unassuming from the outside, but the lobby itself impresses with its great ambiance. Check-in was quick, and all three booked rooms were available before the regular check-in time. All staff are extremely friendly and accommodating. The room was on the second floor, with a snack vending machine right next to the elevators on that floor. The room was quite small, but perfectly adequate. It was modernly furnished and in very good condition. The bathroom was a good size, functional, and clean. The only annoying thing was the light above the sink; if you're over 185 cm tall, you'll constantly bump your head on it. A bottle of water was provided free of charge. During our stay, outside temperatures reached up to 39 degrees Celsius. The first night, the air conditioning in the room was efficient and kept the temperature comfortable. However, on the second night, it seemed to have broken down, making the room uncomfortably warm. The breakfast buffet is very extensive and high-quality, with something for every taste. The price of €21 is well worth it. Overall, a good stay, with slight drawbacks for the location and the faulty air conditioning. Nevertheless, I would happily return.

It is truly a wonderful hotel. It fully met my expectations. It is a quiet, clean and well-serviced hotel. The wine we drank from the bar area on the ground floor was the best wine we drank in Berlin. Thank you.

Location is very good, bus 200 was our friend the entire stay. Alexanderplatz is the center of everything. Good breakfast, clean room. As expected for 4 stars, everything in order.

Bad service, there is only one person at reception and she is on the phone all the time. I had to wait more than 10 minutes for her to leave and despite this I reserved a room with a double bed and they gave me a room with two single beds and I went to reception to see if they could change it and again I had to wait more than 5 minutes for the girl to finish using the phone to tell me that everything was reserved and that she could not do anything.

Very friendly and well-located hotel. From check-in to check-out, we felt at home, and our little dachshund was very welcome and even provided a bed, bowl, and water. A truly wonderful experience. Thank you.

A large but well-run hotel. Check-in was straightforward, and the room was clean and well-maintained. The breakfast was plentiful, with vegan options. A good choice for tourists looking for a central location.

The worst hotel stay of my life. Broken air conditioning throughout the entire hotel and the room was like a sauna for all three nights, we didn't sleep well any of the nights we were here and it left us fatigued in the days and completely unable to enjoy our holiday. Opening the windows meant very loud noise from the road. They didn't offer fans and then had none available when we asked. (which one woman on front desk even giggled to herself about) All we were offered was 20% refund, which was a meagre £30 each. We were exhausted from lack of sleep (the literal point of a hotel) and couldn't complain to front desk anymore, none of whom seem to care. Awful, truly just absolutely terrible!

Beautiful place in the center of Berlin. From the hotel to Alexanderplatz 500m. The hotel does not have a large parking lot. But it is not a problem, because you can park your car at the back near the church. You only have to pay fees. Nearby shops: Aldi, Edek. Breakfast is varied. There is even a pancake machine.

A very conveniently located hotel in the heart of Berlin. Good size rooms, well equipped. Clean and tidy. There is an option to buy a breakfast buffet if you so desire. One thing to keep in mind - sockets don't have built-in charging ports. Make sure you bring your own chargers.

What the hell does it mean "we do not guarantee the room setup you booked"?!

We stayed at this hotel for 3 nights and were extremely unhappy. I'll start from the very beginning: we had to wait a long time to check in, although we arrived on time. While waiting, it immediately caught my eye that there was dust everywhere at the reception and in the room, especially on the decor - it seemed that cleaning was done formally. The room really surprised us, and not in a good way. Despite the deluxe category, it turned out to be very small, stuffy and uncomfortable. The architecture of the room is absolutely impractical - the toilet area is not separated by a full-fledged door, but just a partition. As a result: when someone just goes to wash their hands, the light turns on in three lamps at once and a noisy extractor fan, which illuminates the entire room. This is especially inconvenient if you have a child with you, for whom you have just created darkness with curtains so that he falls asleep - and all this is disturbed by one click of the switch. The air conditioner practically did not work, the room was really stuffy and hot. The windows open a maximum of 10 cm due to the restrictors, so it was impossible to ventilate. To top it all off, there was mold in the shower, which is completely unacceptable in a hotel of this level. The breakfast left much to be desired - a very poor choice and an absolutely monotonous menu. We stayed for three days - and not a single variety. The price is absolutely not consistent with the quality: almost 500 € for 3 nights with breakfast for three - and this is for such conditions. Plus, at the reception they took some additional tax, although all fees were already included in the application. It is completely unclear what else we were paying for. Overall, the experience is extremely unpleasant. I will never return to this hotel again and will not recommend it to anyone.

The hotel is nice, the rooms are clean, and the breakfast has a wide selection. One huge downside: the air conditioning didn't work. According to the reception, this affected all rooms. Standing fans were distributed. Since there weren't enough of them, they opened our window; otherwise, it would have only been tilted. I don't quite understand why this couldn't be repaired more quickly.

Beautiful hotel. Great, balanced, and varied breakfast. Staff is on the ball :) Very good city location. Quick access to the tram and just a few minutes from Alexanderplatz. Would love to stay again

Zero children friendly, it was even too much to expect to heat something in the microwave for our daughter

Top, top, top! This is my second time at this hotel, and I just love coming back. 🏨 The staff is super friendly, the rooms are amazing, and the food is absolutely delicious! I can only recommend it! 👍🏼

We were there for the workshop and felt comfortable.

Well, the Leonardo... the lobby has been beautifully renovated and the bar also makes a nice impression, and now comes the downside... the carpet in the hallways is long past its best, and the paint on the bathroom mirror was chipping in places. The comfort rooms, ranging in size from 16-24 square meters, vary greatly. We once had a "large" one and were very satisfied, and the smaller one now was... well, a bit tight for two people. During the morning rush hour, hot water was hit and miss... it's a nice hotel, but it's starting to show its age.

I stayed at the hotel for two nights. While the room was quite small, it served its purpose adequately. Unfortunately, the in-room Wi-Fi was not functional, so I had to rely on the public wireless connection. The room was also quite warm, and the air conditioning did not effectively cool the space. Additionally, parking is available for a fee, which I believe should be clearly stated on the hotel's website. On a positive note, the location was excellent, offering convenient access to key points of interest. The room was clean, met most of my needs and the staff was friendly

The hotel is located directly on a main road, but it's built at the rear, so the rear rooms don't experience any street noise. A very nice courtyard. The rooms are perfect for a pleasant stay; clean, and everything is provided (refrigerator, safe, free water, coffee or tea, hairdryer, TV). Breakfast is full, but needs to be refilled frequently. A pleasant stay, in the heart of Berlin, and all of Berlin can be explored using public transportation. Parking was available, which is very rare, especially in the city center. A real insider tip for a next visit.

Perfect hotel impeccable excellent rooms excellent breakfast friendly staff

Very clean, very nice staff and the length is good.

The room was spacious and clean and the breakfast was plentiful. The public transport connection is great

Great location, good beds. A warm room.

About 10-15 peso minutes from Alexander Square. A sliding door with 5 cm gaps leads to the bathroom, which is right next to the bed. Breakfast was a disappointment for me. A lot to look at, but nothing extra in terms of taste. I expected more for the price.

Our stay here was nice. Pretty close to Alexanderplatz (I think around 12 minutes of walking). We didn’t try the breakfast though. Maybe next time! :)

The hotel is really nice. Attractive looking interior, nicely decorated and clean. Staff are polite and friendly but still very efficient. The room was spacious and very nice looking. The room was cleaned properly every day. Breakfast was very good with a great selection. Would not hesitate to recommend a stay in the hotel.

Well located hotel. Clean and well soundproofed room. Efficient service. Only small remark: the shower head is damaged and leaks when you take a shower.

Very nice, cozy, clean hotel, very friendly staff, it's easy to get anywhere from here, I can only recommend it

Nice hotel with amazing breakfast!

Good, clean hotel with a hearty and varied breakfast!

Excellent hotel with a good location (although a bit far from Alexanderplatz, there is public transportation just a few meters from the hotel). The breakfast is very good, but it does not vary over the days. The hotel staff is very polite and helpful. The room is super comfortable and impeccably clean. The only inconvenience was the long line for check-in, even though I had completed the online check-in.

It was really a great stay, we received a very friendly welcome and the location of the hotel is also good. There is a tram station about 180 m from the hotel and it goes to Alexanderplatz if you don't want to walk the 800 m distance (which is quite a short distance anyway). We'll definitely be back!

After years in the house again, the staff is very friendly and attentive, we receive a warm welcome. The room was tip top, very well furnished, modern, good bed. Everything tip top

Beautiful Leonardo Hotel, everything like everywhere and always.

We were treated politely and courteously and our wishes were promptly fulfilled. We would be happy to come back 👍

The room was quite spacious and very clean. The staff were friendly, and the breakfast was very good. It’s just a 3-minute walk to the tram. If I come back, I would definitely stay here again.

I had great time in the hotel. The breakfast is excellent! Would love to have more fresh vegetables (as to prepare my own fresh salad - there was no lettuce for instance. Only tomatoes and sometimes peppers). Other than that- excellent food and wide variety. Also many types of breads. Room clean, spacious and the bathroom very well designed and large as well. Missed a complimentary body lotion as expected in that level of hotel. Also - the shower gel wasn't refilled, and we had to take out the shower & hand gel placed near the basin. Location is a bit far from center, and there are not many attractions/restaurants or shops around the hotel. It was an advantage in the days we wanted to have quiet atmosphere though. Thank you for your hospitality!

Central location, really good service from all staff, delicious breakfast. Great cleaning in the room with water and coffee capsules every day. Possibility of fridge, air conditioning and safety box. Nice training room.

Very good hotel, good breakfast... 10 minutes walk from Alexanderplatz. Not recommended for triple rooms

The staff was consistently friendly and accommodating. The room was very spacious and clean. The breakfast was great, lots of choice. Overall, we had a really nice stay and will definitely book here again next time we visit Berlin.

I'm sorry I booked this hotel. Room smells and is worn out. Some lamps don't work. Tip: NH Alexanderplatz

Stayed there for one night. We were very satisfied. Parking at the hotel, but with an additional charge. (20€ for 24h) Room was clean and modernly furnished. The only thing that bothered us was that you had to walk a long time through the hallway to get to the room.

Very nice rooms, very comfortable bed. Lots of comfort. Great service, we were very satisfied.

Everyone was very helpful, polite and friendly

Room had a few defects. Infrared lamp defective because light bulb was broken, was not repaired despite reporting to reception. Broken shelf in closet. Cup was dirty upon arrival.

Super location and lovely rooms

We stayed at the hotel for a four night break and we were very happy, the room was clean and had everything thing we needed, the hotel staff, in particular the reception were very helpful and friendly. The breakfast had a vast choice to suit all tastes, the hotel is very close to transport links to get you to anywhere in the city. We had a great stay, thank you. 🇬🇧

We checked into the hotel for two nights. We really liked it and will book there again on our next vacation in Berlin. The staff in all areas were nice and friendly. It was clean everywhere. The breakfast buffet was rich. The hotel is centrally located, about 15 minutes walk to Alexanderplatz. Good connections also with public transport.

Great hotel, spacious and clean rooms, has everything you need and even a Hebrew channel on the TV, very good breakfast and the location for me was excellent. Not exactly on Alexander Vetz square, a quiet place and there is a tazmat at the exit of the hotel everywhere. Buses and tram m4. Juicing in heat

We had a great time! We'll definitely be back! Friendly staff, really clean!

The hotel met my expectations and the entire staff was very attentive and helpful. My experience was great. I recommend it!

Room is a bit run down and time certainly left behind its mark with the visible stains on the furniture and carpet. They have probably seen better days. I felt it was a rather expensive price for the quality you get for the rooms. Housekeeping trolleys crowd the corridor, practically the whole day, so it wasn’t welcoming walking towards the room. Even though it is the hotel name, it is not located exactly at the Alexander Platz.

Really good room! Bit further out of alexanderplatz than I'd have liked but other than that, great!

Great location with good rooms and some very helpful staff. Despite the very friendly staff at reception and in the restaurant, an incident still occurred that really upset me. During my short vacation I bought relatively expensive shoes that I might want to resell. When the room service was in my room, to my regret, they disposed of the box of shoes that was lying around. Now I can forget about reselling! I cannot understand this act and was very disappointed! For me it doesn't belong to prudent service!

Very nice, modern hotel, which is easy to reach. One disadvantage was that the parking garage was already fully booked when we arrived. So you would have had to book in advance, which isn't a problem. When we were looking for a parking space, we found one in the area. On the marathon weekend, water was provided in small tetra packs in the lobby. But there are also rubber animals and fresh water in the dispenser. An absolutely great selection at breakfast. Fresh pancakes from the vending machine, vegan alternatives - something for everyone. A minus point for the trash can that was on the vanity when we arrived and the toilet brush in the open toilet. I also complain about an emptied shoe box that was left there by the previous guest. A cool idea is the snack machine in the hallway, but it was absolutely dusty at the delivery compartment and full of dust mice. For the price please clean it up. Small points of criticism - but the positive always outweighs the negatives here. A class hotel with friendly, courteous staff. We'll be back!!!

The hotel is very big. The building is solid and the sleep is good. Bed is comfortable, the room silent even if looking at the main street. Staff is friendly. Location is good very close to Alexander platz and near Friedrischain Volkspark. Transportation is at hand (M4 tram).

Everything's fine... you can do it 😎

We came for the half marathon and stayed one night. We would love to come back…! A great hotel… Thank you for the pleasant time…

I will definitely be back soon - this feels like home.

Great newly renovated hotel at a good location! Rooms are big, well furnished and the breakfast is really really good. Staff is great and ready to help. Nothing bad to say about this place.

I was at the hotel for an event organized by my employer. I got a “barrier-free” room, but it was okay for one night. I also found the breakfast okay. Quite full and the buffet was a bit tight for me. The highlight was the fitness studio on the last floor, with a view of the television tower (pictures). The location is well centrally located. Personally, I would book something else.

In general the hotel is good, but they gave me a room next to a church and you are woken up by the bells that ring throughout the morning, check out is at 12 but they start bothering you at 9 am to leave the room, they even arrive and enter

Nice hotel with great facilities and recommended breakfast.

Very clean, friendly and helpful staff, delicious breakfast, gladly again 🙂

I really liked the hotel. The location is of course central. The room is clean and modern and the breakfast was absolutely fine. It was tasty. The reception was also very friendly, with all the guest's concerns. Price performance is therefore top here. Gladly again.

As an external person, I was able to enjoy the spa area (fitness and sauna) for an absolutely affordable price. The service was extremely friendly. Thank you. It has my stay in Berlin made more relaxed. :)

A good but simple hotel. Unfortunately, the rooms near the elevator are very noisy, making it difficult to sleep well.

I felt very comfortable at the Leonardo Royal Berlin Alexanderplatz! What is particularly noticeable is that the staff in all departments are well trained and very friendly. Unfortunately there weren't enough people in the restaurant and kitchen in the evening and that was clearly noticeable: the wait was too long (even though we had been warned by the service!) for food and drinks! The things didn't come at the same time, for example 3 schnitzels were ordered, 2 came after about 35 minutes and the 3rd about 20 minutes later. Similar to the drinks. At breakfast the walking paths are somehow not right... Maybe you can swap the drinks station and the sweet station? Because of the narrow space, people are walking around on their feet while getting drinks. If this station were extra, that could perhaps equalize. Maybe the problem lies somewhere else. Overall it was a very nice stay! The hotel is modern yet cozy. I felt very comfortable here. The snack machines in the hallways are a good idea! I particularly like the refreshment station in the lobby! Thanks for a nice weekend! P.S. Don't miss the fairytale fountain nearby! Unfortunately, it's partially covered in winter, but it's certainly even more beautiful from April onwards!

We LOVED staying here! Reception/rooms/ sauna and fitness/ staff/bar and breakfast ( served by a charming Filipino gentleman and lovely Zusanne) were all top notch. Would recommend this hotel in a heartbeat…don’t hesitate to book …you won’t be disappointed!🤩

I really liked my room (mine faced the inner courtyard), it was large, bright and, above all, nice and quiet. I also really liked the bathroom. The bed was very comfortable and I was able to sleep very well, which is very important to me. There was also a glass of free still water every day. The hotel has a very central location. It's just a few minutes walk to Alexanderplatz. You can also take the tram (the stop is basically in front of the hotel) or the bus. There is also free parking. The staff is very nice and friendly. I enjoyed my stay.

The hotel is NOT SAFE at all. Recently I was guest with my friends and stayed at this hotel for 4 nights. Because one more friend came we changed the room during our stay how it was reserved before. While moving I forgot my fav blouse in the closet. I went to check with the reception immediately and the answer after two days was that they didn't find anything. There isn't anything in lost and found after two days. What a disaster of staff who are working at the front of the reception. I insisted to spoke with the manager and scheduled time and day. Of course he didn't appear at first time, but after double checking in the background of the reception suddenly appears a man who on my question to introduce himself said that he is a manager. They never had any explanation how the blouse disappear, say sorry, maybe apologies and even to offer and check the cameras, which probably are not even working. Be careful the hotel is NOT SAFE at all and keep your things, because if something is missing it is not their responsibility. I'm traveling often and all around the world, never before had this kind of miserable experience, even in far a way cheap and low budget hotels. Never thought that this can happened in Germany. BIG 👎 for everything which this hotel offers or rather say does not offer

Ist class Hotel with Great staff, asked for slippers as none in the room, 5 minutes later the slippers were delivered to my door. My room was upgraded because I'm a Leonardo club member and a fruit basket and drinks were delivered to the room. I've been a guest of the Leonardo Hotel group for 8 years and the service is exceptional

I could not be happier. Clean. Comfy. Friendly with super location and plenty of restaurants around. Big and not to soft beds and really a great and worthy breakfast for everyone. (Gluten, lactose..) We are going to come back.

Good location in Berlin and a really good breakfast.

A nice stay. Check in went smoothly. Employees all friendly. Rooms cozy and super clean. Breakfast was very rich. Thank you ;-) , gladly again!

Everything was very good, the breakfast was also very complete. Public transportation next to the hotel. Everything great.

Everything was top notch. Nice spacious room. Modern bathroom. Flat TV. Free wifi. Restaurant. bar etc

Everything clean and good. Historic building but ok.

Very clean hotel, 1.5 km from the city center (about a 12-15 minute walk). Quiet and well-connected area, with a bus stop almost across the street and the tram station next door. The food is quite good and the cleanliness is top-notch. Free Wi-Fi with a good signal. We loved it and will definitely return!

We booked the hotel for two nights, and everything was great. We were able to check in at 2:00 PM, and the staff was very competent and friendly. The double room was comfortable, with very good mattresses, and everything was very clean. Breakfast cost €16 and was very varied. Please book breakfast directly upon check-in, otherwise it will cost €21. The hotel is centrally located, with easy access to Alexanderplatz and public transport. I definitely recommend the hotel.