Kentucky Fried Chicken in Saarbrücken

very poor service from staff with a 45 minute delay in ordering a bucket of 18 chicken wings

They took more than 30 minutes, with just few people waiting in the line, in giving me my order and, since I had to catch my train, I couldn’t wait to pick up the food and ended up losing my money. It has happened twice already.

The slowest service ever! Waited 45 minutes and literally had to ask the server how the people ordering after us are getting served earlier? 'People are telling us they have trains'.... Of course it is a train station and you are working in a quick service restaurant!!!! Please avoid if you are timebound!

There were too many people, so if you are a little slow and in a hurry, you can eat at other restaurants, but the staff was very nice. I had low blood sugar and gave me a drink first 🥤

April 2025 update.: in the last 2 visits, the Staff were more professionals, altought the waiting time is still important compared to other KFC in the region. 2024/2025 New staff are incompetent and unfriendly.

No, too slow, the food is cold and the staff doesn't even speak German properly. Ordered items are often forgotten.

I absolutely cannot recommend this restaurant. We ordered a small portion of fries because we wanted something quick to eat. But we had to wait a whole 15 minutes - that's not normal, it's incredibly long! All employees worked extremely slowly. I am absolutely disappointed.

Without words, what is delivered here is almost an impudence.

Super slow service when people come to fastest to go the next train or the trip

I really wasn't expecting much, but even that low bar was exceeded. The wait was absurd - I could probably have raised, slaughtered and fried a chicken myself in that time. After what felt like an eternity, I finally got my food, only to find that the fries were visually convincing, but an unparalleled soggy disappointment. A classic case of “hui on the outside, yuck on the inside”. If there's one thing KFC has perfected, it's the concept of patience education - just unfortunately not that of their own products.

Waited about 40 minutes for the order and when it finally came, the fries were already cold. The employees were just standing around in the area.

It takes 30 minutes for him to put 18 hotwings in the bucket

A typical KFC restaurant. We got what we expected and were satisfied. We had nothing to do with the staff other than picking things up at the counter.

Waited 30 minutes for 3 wings and got more employees

The lady I'll call her now was more busy with her family than with her work. 35 min wait even though the restaurant was empty. One

VERY long waiting time, only 2 employees work, restaurant is half full. I don't find that acceptable.

The food came with a bit of a delay, and... Unfortunately the service was not friendly.

FRAUD and RIP-OFF!!!!!!! If no one comes forward by tomorrow, there will be a FRAUD and EMBEDDEEMENT charge. Ordered and had it delivered with Ubereats. 3 items missing, when I called on the phone there was a man who could barely communicate. After a lot of back and forth I was supposed to call in 15 minutes, he was in the office and had to go ask at the cash register downstairs and he just hung up. No longer available after 15 minutes. It's great if you've paid online by credit card beforehand.

I was there with my partner and we thought eating something would be quick, except for us there were maybe 3 tables occupied, the rest of the tables had food leftovers and leftovers, the meal took 10 minutes even though we were almost alone, the corn on the cob for the kids menu took 37 minutes

The order took 15 minutes to prepare even though we were the only customers in the restaurant. The food wasn't tasty - when we got it, everything was already cold. I recommend going to the neighboring McDonald's instead.

Service is catastrophic. The employees don't feel like working and are far too slow. Unfortunately, long waiting times are not uncommon.

Staff works far too slowly. Had to leave without eating because my train was coming. The staff always read through the order calmly and then started slowly. Never again KFC

I only ordered a kids meal, but waited 20 minutes, then I asked how long do I have to wait, and he said 8 minutes. I ask to cancel my order, but they say it can't be done, I have to wait until the order is ready. Unfortunately my train is here, I wasted 25 minutes and 5.29 euros on this meal. It is recommended to allow an hour for the meal.

It took way too long for me to get my food. Up to 40 minutes. You were lucky that the food was at least still hot. Otherwise it would have only been 1 star.

Why do I have to wait so long to get my wings? Do you guys also need to catch chickens?

wait 1+ hours to get my burger. Thats crazy.

Waited 1 hour for my food, incredibly bad service

I had to wait half an hour for my food, 1 small iced tea and a burger.

The service was terrible the lady at the counter was unfriendly. It took about 25 minutes for my order (only 1 burger) to be ready and there was almost no traffic. I won't show up there again. Everything was bad except for the double chicken cheeseburger with bacon.

Literally 1 person taking orders. It takes forever. Worst KFC i ve been to.

The food takes so long to come :))

The staff had a negative attitude and argued with the customer while doing wrong

I like KFC, but unfortunately it's really bad here. My only star is for the young man who got me my order. Everything in the kitchen is a disaster. Never again. I hope the KFC chain changes something about this team management. This is a shame how a single nugget is spread as a patty on the burger. Awkward!

Overwhelmed staff, very long waiting times, later numbers are brought forward

Worst experience at KFC Saarbrücken. The staff is not trained at all and doesn't have enough people to keep the restaurant running. Only one person at the checkout to check out and prepare my order. Not only is it slow, it's worse because it's supposed to be a quick service restaurant. No wonder everyone, including me, waits 25 minutes. When I asked the manager for an email from KFC she immediately said no. She cannot give me an email to report her behavior or the poor service this restaurant provides to everyone. The same person who makes the burgers comes out to clear the tables and then starts making burgers again. That's yuck. These people keep making jokes in their native language and customers wait so long for their food after paying. I would say McDonald's is 100 times better from here. Train your staff, hire enough people or close this stupid place.

I answered the questions for the free hot wings and the employees told me that this was not valid and that they would never load it again

Paid for food and not taken away. I'm from Hanover and had to change trains. It took 30 minutes to change. I thought it would be great. I asked at the checkout, can you get it ready for such a small coin box for 5.99? She said yes, 5 minutes. I said yes, it was after 20 I wasn't ready for a minute and was so slow in packing and unfortunately I had to leave otherwise I would have missed my train They should get someone else That really sucks so if I read the comments now I wouldn't have waited

We had to wait 2 hours to get our food even though it wasn't even busy... very disappointing

Starved while waiting. I waited 30 minutes for a simple menu. That's not a big chain, that's a joke! An employee who hardly seems to know what she is doing. Underground!!!

Super slow ,they dont work here.

Very disappointing. The waiting time was extremely long. Also, the sauce was forgotten in my order. Worst of all, the chicken wings still had hair on them. Absolutely unacceptable. 🤮

The slowest KFC ever, I waited for more than half an hour for my set meal, the chicken was very dry and oily😅

Slowest KFC in the whole world waited half an hour for a small burger

Awful quality and pathetic service

I waited half an hour for my order. When I asked where my order was, the clerk smiled and waved his hands.

waited for 15 minutes to get wrong burger, I ordered double burger and got original :/ highly not recommend

I don’t know why everyone is complaining here in the reviews. I went with my family to eat at this KFC during the evening, we went around 18:30. It was clean, there was a man there who cleaned very hard! He was so busy to keep things clean. We also had a large order, it took around 20 minutes to wait. And when we got it everything was fresh! Our wings were super warm, and tasted good! The fries were also fine! And I love the fact that they don’t fill the cups full with ice, but just fill the cups with the drinks like they should be! They can learn from this KFC in The Netherlands.

Horrible + long service 25 minutes for a simple order A looooong queue It smells bad and doesn't look good at all, which is why we asked for a refund: they refuse... we must have missed our train (nothing to eat after all)... A FUIIIIIRE (+unwelcoming staff)

They take a long time, but it's a lot to ask for

Due to the incompetence of the employees, my order was stolen. The employees in question didn't want to give me a new one. Wasted €10 and you didn't want to do it again. An outrage, even for Saarbrücken standards. Not friendly greetings Rudi from digging.

They only have 2 workers in the shift at the same time, the orders piled up and we had to wait a long time. Still, the personnel was fast enough to deal with all the orders

The wait was far too long, at least 20 minutes for our food

incredibly expensive. never again. 6€ for 3 small fried chicken pieces and a dip, that's a disgrace.

30 minutes to collect our order with slow staff, lukewarm meals and not even full. A screen with dozens of orders that don't move forward and people who are getting impatient...

10 euro menu, 40 minutes waiting time

Friendly atmosphere Competent staff Nice place Eaten well

I miss my train because she almost falls asleep in the kitchen while working

I will bring up your store and after what I discussed with you, prove everything in hospital I can NOT go to training and my life is very chaotic now OMG I am in a lot of pain, abdominal constipation Severe headache Dizziness Nausea!!! !!!! AND fever with very strong cramps in the stomach!!!! Immediately after eating I felt bad!!!

Had to cancel order because the employees don't know how app orders work

Super long waiting times and unmotivated staff. Actually there is no reason to go to the McDonald’s across the street

It was terrible. The staff didn't feel like working and was really slow. This almost made me miss my train. Also, I tried to talk to a staff member but he completely ignored us and looked at us with a spoiled expression on his face as if he wanted to get rid of us. This was the worst KFC I have ever experienced. Definitely don't go there.

Waited for an hour for food. Our order was even missed and the staff didn't even apologize. Employees seem unmotivated to work and work at too slow a pace. Because of this, we almost missed the last train. Anyone waiting for a train should never go here. Also, the staff continued to ignore what I said. It's like a place where Koreans used to be. I'm sorry.

Just don't go here if you don't have at least an hour to spare. You can really forget about the waiting times here... the whole store is full right now, full of people waiting. And what are just two employees doing? Literally nothing. The one person in the kitchen constantly goes to the back instead of making food, and the person at the checkout also stands around doing nothing and moves to the back every now and then. This KFC is at the main train station, which is where you need quick processing time... I waited 20 minutes there, and I even ordered online 20 minutes before arrival.. It's obvious that this KFC is grossly understaffed. But still, could the two employees who are there actually do something?

Very nice staff who even bring food to the table for people with limited mobility. The food is always very warm

Very slow service, took 1 hour to make my meal

Dirty and long waiting times. I was there with another person. We ordered at the same time. My order came after 5 minutes and the other person's order is still not ready after 40 minutes. So I can only agree with the previous reviews. By the way, this is the same if you order from Lieferando here. Lieferando says that it will be delivered within 45 minutes. It was actually delivered after about 90 minutes. The food was basically okay, just a little cold.

Dirty, waited over 20 minutes for food

Slowest kfc in the whole of eu west, here you can easily wait over 45 minutes, although 25-30 minute waits are not uncommon when there is little traffic, it has an estimated 1 employee and otherwise only interns in a kfc right at the train station. Juice shop, if you don't want to wait forever, you'd better drive one place further and get there quicker overall

Atmosphere is very unpleasant because it is very difficult to even breathe. Friendliness?? Not an issue at this branch. Eat? Very expensive and nothing special. Delivery service? Slowly defying the 5€ delivery fee :)

I wanted to place an order at the terminal at 10:32 p.m., then at the checkout and last but not least via the app. Everything is not possible! According to the cashier, it's too late for new orders and I should eat somewhere else. The store would close at 11 p.m.! If I could I would give 0 stars!

KFC at the HBF in SB doesn't work at all. Dirty and unfriendly staff. Waiting times longer than in other branches. No toilets available. Absolute NO-GO! There used to be a BK in the premises and they had toilets so why were these removed? KFC in Güdingen, TOP! Fast, clean, bright and big. Super friendly staff who also respond to the little ones' special requests. My daughter and I always eat here.

Incredible cheek!!! We missed our train because the clerk didn't work fast enough! She packed the food quite comfortably and with indifferent courage. Yes why not? The trains are waiting... No, they're not. The employee was of little interest.

Expensive, dirty and long waiting times. There are no cleaned tables, drinks stick to the floor and the chairs are dirty too. Not recommendable!

Just ordered from KFC order got accepted and after an hour of waiting it got canceled (happened 2nd time). It's not any better if you go there to eat, you wait an hour to get your food (and that's if it's not too crowded)

The guys were very funny and helped me a lot 👏🏻💃🏻💃🏻

I ate there after I got home, I had a bad stomach ache because I had to vomit and now I've been stuck on the toilet for 2 hours. After I called them and explained my problem, they just never hung up on me again

Good service, friendly staff, very clean.

It's not fast, but it's delicious! There were a lot of times when it came out quickly.. The only time it came out really late was when the chicken was freshly fried, and the freshly-cooked chicken was really delicious!!

Waiting half an hour for dry chicken that tastes bad and unfriendly, incompetent staff.

Speed service and friendly atmosphere

Service was really Quick and cashier was really friendly and helpful. Very clean restaurant.

A great branch with veggie options. The service was really quick than expected.

Worst “fast” food restaurant in town! Food cold, limp and a 40 minute wait. Never again!

There was only one employee there on May 29, 24 at 4:00 p.m. we waited for 2 hours. I would never go there again. I don't recommend it ❌😬👋🍛

That can't be true since only one person is working, the waiting time is over an hour

Large fries for €4.49! It couldn't be more ridiculous.

Waited over 20 minutes for food even though there wasn't much going on

I thought I would rush in, but I would have to wait over 20 minutes for the food and therefore missed the train. Only 2 people were in front of me...

Waited 20 minutes and no one took my order, what kind of dteck's employees are they

Only one employee waited 50 minutes for my order

I love chick and this place is magical. The atmosphere and the details in the restaurant adds to the really experience of KFC and their delicious food, that any sane person craved once or twice a day peer week. A truly lovely place not to talk about the food itself. Food here tastes fresh Spicy and all the dips to they flavorful fried are so good. Come if you have the chance

Extremely understaffed. Eight people got theirs before I ordered

25 minutes for a hamburger. The wait times are terrible and some of the staff are very unfriendly

worst KFC ever! The chicken pieces are getting smaller every day. The supposed 'big' one costs 3.19 euros but it's actually quite small, just a bit bigger than wings. The service is very slow, even when the place isn't busy most of the time

Ordered via Liferando, paid for and not delivered! Great shop! 1 star is too much.

Food like everywhere else, nothing special, fast food. Service, catastrophe, 30 minute lunch break are not enough, and not because there is so much going on, but because of absolutely no motivation to work. I paid at the counter at 12:02 p.m. and wanted to eat in the restaurant. At 12:35 p.m. I was finally able to receive my zinger menu and my 3 measly chicken nuggets. Nobody cares that people have their lunch break at 12 p.m. If the employee who worked on Friday April 19th at 12 p.m. had been kidnapped, NO ONE WOULD HAVE NOTICED!!! 13, Any euro for being back at work late from break is completely unacceptable. And again there was nothing going on in the store. Grade 6, CEO fired, team reassembled. ZERO STARS

Nice shop for those who like fast food. The chicken was good and juicy, the burgers weren't my cup of tea.

Why do I have to wait here for an hour every time I'm here. There are like 2 people in front of me! Fire there clowns please so we can all enjoy the great food.

waiting since 40 minutes for my food

In the words of one disgruntled customer: “Guys at Mecces do it faster”. I think this statement is accurate and has at least some truth. In the last hour before the store closed, you could see that the employees lacked willpower to serve. In other words: Even though there was a lot of activity, the staff wasn't interested, so it took forever for orders to be carried out and handed over. Unfortunately, cleanliness is not always guaranteed here. Two orders were placed during our visit, however there was a 30 minute time difference between the first order being released and the second.