Kentucky Fried Chicken in Haan

I was in your KFC branch recently and I was pretty disappointed. The service was really slow and when I showed a missing item from my order they wouldn't give me a replacement. I was also told that I cannot use my 25% employee discount card from Starbucks (Amrest). All of this really spoiled my visit. I hope you can improve this so it goes better next time. Thanks to

So.. this is the Colonel Burguer that they made me, no cheese, no tomato, when asked to add the missing ingredients, the girl on the counter said she will not do it, I mean... Okay..

Please don't add any ingredients next time, I just want to buy the bread 😁

We came here after a long journey and had two burgers and chicken crispy. Unfortunately, we found the pepper content in the breading to be a bit too strong. We also ordered a children's menu, where we would have expected Chicken Crispy at least without pepper in the breading, since children might not like pepper in large quantities. That's how it was in our case. The absolute no-go was the drinks that you had to get from the vending machine. The apple spritzer didn't taste like an apple spritzer at all. We also had a SchwippSchwapp tapped, which only tasted like orange and was completely over-sweetened. When I asked the employee whether there might be something wrong with the mixing ratio of the beverage system, she simply replied with a curt "that's just the way it is." I told her that as a customer I didn't think this was right and that it was a rip-off of customers and I invited her to try the drinks for herself. She then said that it wasn't her problem and I asked that I at least forward it to management. Well, she was still quite young and probably overwhelmed by my feedback, which I only related to the drinks because I have no understanding of that.

Compared to a fast food restaurant, you wait a long time and the variety of drinks is limited.

The burgers don't really taste good. The service was bad and the machines didn't come out with cola

We were very well served and we couldn't recommend it a few days ago in Wuppertal, but our wishes were taken into account here and we weren't referred to the terminals

Ordering from the vending machine - a challenge... (there are no explanations about the products... if you don't know the products... what should you order?)

Nothing going on, but still waited over 20 minutes for an absolutely simple order. Part of the order was missing. Staff neither friendly nor motivated - I can't help it that you juggle fries every day. And with this blatant rhyme I'll pay you back now.

I don't like these automatic ordering machines that have recently found their way everywhere.

Had dinner there last night with the family of 6 people. The store has been remodeled, looks great and fits the current style of the fast food chain. The food was delicious, fresh and hot. Crispy hot wings and crispies, fries also hot and delicious. The service was also great, all employees were friendly and helpful when using the ordering machines. The toilets as well as the rest of the restaurant were clean. This is what you expect from a fast food chain until next time.

Totally overpriced now, the portions are tiny. We enjoyed going to KFC for 30 years, but now you can totally forget about it. Too bad. We won't be coming back.

Nicer redesigned fast food shop.

Quite a long wait and the ordering terminals are not senior friendly

At the sammer weather +33° no air-condition when asking the staff about air-condition, ever said the air conditioner is broken, in last three years broken till now 2024

We waited 50 minutes for our order, it turned out that they had simply forgotten, the tables were very dirty, no one washed them, we had to take wet wipes and wipe the table ourselves as it was impossible to eat on it

Actually one of the few KFCs where everything was clean and the food was good too.

Unfortunately, hot wings were dry, lukewarm and not edible.

You can think whatever you want about fast food. It actually tastes really nice for in between meals. The branch has now been remodeled with a new look. You can now only order at terminals. It always gives the impression that the employees don't have much to do. There is always enough space in the parking lot outside.

We stood in the store for 35 minutes and waited for our food (I mean something different by the term "fast food") even though it wasn't full. The employees made zero effort and even forgot to pack things up. Never again. Impudence!

35 minute wait in a “quick” restaurant.

Disasters/everything extremely cold/really the most unsympathetic and unfriendly employees

Unfortunately I was disappointed, the shop was better than other shops in Wuppertal, clean and fresher, but no more. Employee doesn't feel like working. We won't come anymore.

Recently instead of €1.99 it is now €2.29 like in all other KFCs. The condition and presentation of the burgers and chicken depends on who is at the stove. Should there only be women at the counter = 🚩🚩🚩 I tested it several times because other customers here have the same opinion in the reviews and it is like that. When the girls are there, the burgers are mushy with hardly anything on them and the chicken parts are dry. When the Black Brothers are there, the burgers are top and the chicken is juicy 🇸🇳

Found a clean shop, friendly staff and delicious food

After years of abstinence, a visit to KfC in Haan-Ost. Surprisingly vegetarian versions of fast food. It was all spicy and delicious.

These ordering machines are just a disgrace. If you just want to order something, you are forced to look through all sorts of stuff. NEVER AGAIN KFC

Drive in went very quickly and everything was warm

Disaster! Fast food for which you have to wait over 30 minutes even though there was only 1 car in front of us in the drive-in. Ridiculous! This also shows the work ethic of the "ESLEM" employees, who were not only extremely unfriendly but also insulted us (the paying customers / ex-customers) over the intercom! It's only stupid if you haven't turned off the microphone. Such an employee is unacceptable for an employer! Of course, she didn't want to give us her name to file a complaint. However, this is on the invoice, which we gratefully accepted. Based on our experience with this restaurant and especially with the employee "ESLEM" we will certainly NOT be coming back!

Well, what can you say, it's just a KfC 😂 The food was delicious, as was the employee at the drive in

The leadership there is very bad During the drive-thru, food is often missing Very bad management You can't get around it without waiting at least half an hour Staff cannot take responsibility

This cabin is just as much of a disaster as it was before the renovation. Unfortunately, the renovation and replacement of the furniture didn't bring the store any shine. Everything is just dirty and the employees don't feel like doing their job and are overwhelmed for no reason when it comes to small orders. Most employees who work in these professions are neither customer friendly nor do they enjoy shift work. You can always tell by how annoyed they look, how they don't feel like talking to customers and how they've already locked up/cleaned half of the store even though they've still been open for an hour and a half. All because they want to finish work on time. Everyone should be familiar with the working hours in retail or catering - there should be no surprises there. I'm writing such a long review because I'm simply annoyed when, as a customer, I come into the store and leave my money there and use it to pay the employees' salaries and the employees are demotivated or the store is dirty. I come from the industry myself and I know that there is another way and for me it is a disappointment that such employees work in such jobs. What's also incomprehensible to me is that with tablets you don't even put paper under the order anymore. Apparently the paper is saved for cost reasons. The tablets are old and broken, out of customer friendliness I disposed of my broken tablet straight away!!! At 10:30 p.m. half the chairs were already on the tables. The store is open until midnight?! The new tables have a device that allows you to slide the chairs under the tables, and this is already broken on half of the tables. At 11 p.m. sharp, the order terminals are switched off and customers are obliged to order from the employee. Why do you close the terminals an hour before closing time even though it actually makes work easier for the employees? Simply pointless! The toilets were dirty and the tiles were already crumbling or plastered at the top?! We won't set foot in this dirty hut again, maybe something should be changed about how this store is run. Unfortunately, the renovation didn't have much positive effect, other than reducing the number of trash cans in the parking lot? This whole concept is just laughable!!!

Cheating employees! I got double-charged. I ordered online and deposited my card, but when I arrived I was taken by surprise and paid in cash. The last shop, don't go there!

The food was cold. The employee smiled suspiciously and it turned out that a bucket was missing. Instead of taking care of us, they preferred to laugh with other employees and, strangely enough, put out 3 bags for just one order. We came in around 11:20 p.m. and it looked like they were about to close, even though there were still 40 minutes left. All I can say is that Monday evening/night on July 29, 24 around 11:20 p.m. is not recommended. At these prices you can actually expect that at least the work will be done conscientiously. Especially if you only have one order in front of you.

Top staff and super fresh food that is prepared quickly. Very clean shop.

Absolutely unclean shop! The tables are not cleaned, no one feels responsible for it! Things were different before the renovation, it was always clean and tidy.

It has been remodeled and now has everything with a "kiosk" like McDonald's. This makes it seem cold, but the staff is very nice and polite. Food top.

After a long time (about 3 months) we went to KFC again. For us, what we found there had absolutely nothing to do with ambience or service. This doesn’t mean the employees. Rather, I see it as condescending towards people who have decided on a job in service and for whom direct contact with people plays a decisive role in their career choice. Now there are only terminals inside the "restaurant" where you have to order online, while the service staff about 2m away from you have to stare at the screen to see what you would like to order. You then have to pack this order, without any customer contact, at assembly line level and interpersonal communication begins and ends with the handover of the goods, "Bon Appetit" There are also (apart from water) only artificially sweetened drinks which, as everyone knows and can read, increase insulin production. The health consequences are not exactly small. Everything can be fully verified. For those who believe that this would allow them to eat more health-consciously (because there is no sugar), they should "better not" look at the contents of the salad or the sauces.

Nicely renovated, modern and welcoming. Food as always, something is missing, as always ;) but you get the missing parts at the counter, with little discussion

Well, what can you say about fast food. Compared to other chains, Kentucky is still one of the best in terms of taste. Fries were warm but soggy. Chicken burger was lukewarm. Coleslaw was not chopped properly. Has thick end pieces in it

20 minutes wait for an order with 3 small items. When I asked, I received an answer from two employees, in an extremely unfriendly tone, that everyone else was waiting too and it was taking as long as it was. P.S. the others with later numbers wait half as long as us. Then we get a half-wrapped burger and the 6 chicken bites and 6 crispies mixed in a box. While I was waiting, my partner ordered an order from Subway and Burger King, picked it up and came back to this KFC.

Nice KFC along the highway with a large parking lot.

Hire staff if they can count to 6. Pay for 6, get 4 and the old dried tick parts. Always check before entering the motorway

Very nice and renovated space.!! The only downside is that the children's slide was out..!!

Ordering at the terminal is very time-consuming and annoying, an innovation is not always an improvement, the staff seems quite unmotivated and almost bored, and they also seem to have no interest in communication at all. the food is good as always.

The lady at the checkout was a complete disaster. Wrong order was taken and really made a fool of us when we said the order wasn't correct. If the ......... serves us next time, we'll go. That was rude

Fast food redefined - when a normal order takes over 40 minutes. There's not even an apology for it. It was probably KFC for the last time

Bad. Order didn't come after more than 50 minutes. Employees unfriendly. Don't go there

Waited 35 minutes for bright white chicken, sticky and absolutely no taste! Service mega unfriendly and completely overwhelmed!!!!

everything is not good. Order not ready after 50 minutes. staff unfriendly. Order was wrong 5 times with a double crispy burger. DON'T GO THERE.

Super nice team, delicious fast 🙏

I was at the drive-thru and wanted to order a milkshake. When I asked if there were bananas in the strawberry shake, I was treated rudely by a member of staff.

Employees were friendly and responded to requests politely. Eating as it should be.

Very friendly, very tasty. I like it. Cleanliness was also great. Yes, something has actually changed, the entire interior has been rebuilt. Looks really good.

I always have to wonder where all the high ratings come from. Either, some maximum ratings result from the maximum satiety of the reviewer, are bought or there is a connection to the operator or his staff. It really can't be the taste of the products on sale; as is well known, like all other competitors in the system catering sector, this should be the same worldwide. However, the ambience is sufficient for pure eating, especially since the operators do not want a longer stay in the system catering for sales reasons. The staff and service are the problem. This gives the impression that it is quite demotivated (based on previous reviews, this has already been criticized several times), disorganized and chaotic on top of that. One would almost like to say that the staff is almost falling over their own feet due to their disorganization. In any case, the waiting times are enormous when the store is full. There seems to be no emphasis on customer satisfaction, but the female staff place even more emphasis on their own perfect make-up, perfectly manicured artificial fingernails and perfectly fitting artificial eyelashes. The wrong priorities in the wrong work environment, so to speak.

Everything was very clean and delicious, you can't complain, it's worth it

Extremely unfriendly employees Motivation looks different. Fries were miserable, burger was tasty.

Maximum dry chicken pieces. Terrible. You should always remind your colleagues at the serving counter about sauces or other extras.

They forgot a part of my order. No possibility to dine at the place because of construction work.

Rude and rude to the worker in Driver,...

Very unfriendly "lady" was at the checkout this morning who made stupid rude comments to customers so we just turned around and drove to the other kfc. If you have bad, unfriendly service, the food automatically tastes bad. If you don't feel like it Then please stay at home, but don't make people stupid with your bad mood. That was the second time. The first time I ignored it, but this time I just left and went to the other KFC!!!

Nice, clean shop, very nice employees, quick order preparation, even clean toilets

The meal is sometimes full of oil And sometimes delicious

At KFC you experience a taste explosion! The crispy chicken is simply irresistible, plus the delicious side dishes and sauces - a delight for the senses. The friendly staff ensures a pleasant atmosphere. Here you simply feel good and let yourself be seduced by the delicious aromas. KFC is definitely a place you'll want to visit again and again to indulge in culinary delights!

The tables were so dirty! They weren't cleaned

There was really nothing going on, but I still got 2 different burgers than what I ordered.

Just been there, extremely unfriendly staff. Young dark-skinned man extremely unfriendly and cheeky... that's not how you treat customers! This extremely unfriendly approach should be banned!

Service very slow and bad. Tables often full of rubbish.

I don't recommend it, the quality has dropped a lot, I'm talking about the chain in general, but the place is nice and they are very kind. it's good for a quick snack without pretensions and to feel comfortable

Received the wrong order for the second time (different burger than ordered) - The extras for which you pay a lot were completely omitted. How can you work like that?

Good food, friendly staff, sometimes you should plan for a longer time

It's a shame to ask for so much money for nothing 😞

The staff is very, very unfriendly! I felt like they were disgusted and didn't want to be spoken to. Then there were stupid answers!

Yummy. One star deduction for the toilets.

Quite OK, it smelled like old oil. Food is just standard KFC but still tasty

Chicken parts were not included in the burger box. Instead of ketchup, packed mayo, instead of extra cheese, no cheese at all! 👍👍👍😓 This is really fun when you arrive home hungry and finally want to eat! 😡 In the end, €20 was spent on cold fries, burgers, coleslaw and a barely carbonated cola - TOP! 👏👏👏 @Branch management/management: The order was placed in the drive-in on April 5th, 2024 around 10:30 p.m. - no one answered the phone afterwards! Why is this even specified?! Thanks for nothing! 🤡

Unfortunately with a new PC you have to order it yourself which takes twice as long and is very complicated to use

With the Msis flask you should choose the butter separately, but this is not possible at the terminal. When you check the cheeseburger and chilli cheeseburger burger only have 1 fillet on it as “meat”. But for the price it should be at least 2. The chilli sauce was a joke. In addition, the burgers were packaged incorrectly! The cheeseburger was as a chilli cheeseburger, and the chilli cheeseburger as a cheeseburger. It wasn't so funny when the person who can't eat "spicy" AT ALL took a bite. Austede was: "It's crowded here and something like that can happen"

I think the atmosphere here is nice, the food is okay Could be a bit clean Otherwise large parking lot But it has now become significantly more expensive

Fast food is delicious. Preparing the order took forever. The staff does their best to keep the store clean, but this often fails because of the customers.

Orders only via the so-called kiosk?! That's a nice term for the self-service terminals... what if guests, for whatever reason, feel overwhelmed by them? Or what if you still have questions about what’s on offer? Apparently it's supposed to be quicker, which wasn't the case during my visit today... the service employee wasn't exactly at a high level of motivation... well, at least I got something to eat. If that was it...

The chicken here is good. However the service is disaster. This is my third visit and everytime they are making mistake with order. And I was not alone. I uptraded for large fries only to get same as everyone else. Bye bye forever this franchise.

I was addicted to KFC since I was a kid, now my daughter is addicted to it, some things never change 😋👍😊

Satisfied. I would like some chicken that isn't fried.

We had a burger. That wasn't a good idea. Plus it was way too expensive

Quick completion of the order. Friendly service!

Prices have skyrocketed. Bought takeaway food and found something missing when we got home. The next time I visit KFC, I will immediately check whether you got everything you ordered and paid for

It's nothing more than okay, the shop is usually very empty. Toilet should be cleaner. But when you're hungry and the other fast food stores are too full...

The ordering machine is annoying. Apart from that good.

Unfortunately the food is always cold and not clean. Never again

Food is always good, but the pieces of chicken got smaller and smaller.

I hate ordering at a computer terminal. This means that the last jobs that can be done without major training are being rationalized away. The only thing missing is that you have to pick up your food in a compartment so that you avoid any contact with people while eating out. This is not a fast food restaurant, this is a food distribution point. Even when I asked politely, I was told that I could no longer order at the counter. However, since I promised my son that we would go to KFC, we went through the drive-thru and then sat back down at KFC with the bag of food. I don't understand why you have to take the detour through the drive-thru if you want to order from a person. I was also asked for mayo or ketchup. I said mayo but only got "fry sauce". It's like ordering champagne and getting sparkling wine. I didn't find the Fittes sauce tasty either. My burger was good though.

Fries were cold and unsalted!!! The veggie burgers were not edible, but the Cola Zero was tasty.

I like the food very much, but it is also quite expensive. The restaurant was clean. Since you order on a monitor, there can hardly be any talk of a special service.

Fast food for unfortunately a slightly higher price But very tasty, served hot and fresh Employees are mostly friendly and accommodating

Like any fast food restaurant. Quickly get in, eat and get out again. expectations met

Oh god oh god, There's something wrong in this branch in particular and it's clear that it's not just the staff's fault, but I don't know who feels comfortable there. The drinks machine was so dirty that I didn't even want to drink anything, so I moved to the bench to eat and first put away the receipts so that I could sit. At the next table there were 2 tablets full of rubbish that someone had left standing (mind you, they were already there when I came in) when someone was running through with a broom he saw the tablets but left them there. Food was like in every kfc, tip top 👌 Then went to the toilet to wash my hands, it didn't get any better. Toilet paper spread on the sink, toilet paper on the door and the toilet itself wasn't any better. The highlight, however, was when acquaintances of the waitress came in, everyone shook hands and then picked up bags of fries; hygiene is apparently not important.

The service is underground. Long waiting times, even in the drive-thru... And then half of it is missing.

Were at the drive in on Saturday around 11:30 p.m. In an order with 4 citizens (things), 2 were simply forgotten, and one of the twin fries and the mayo for the fries were also given to us. Not given. Conclusion of the evening, two full-grown men have to share 2 citizens and 1 small fries.

It's a shame, today the service was terribly bad and the store was incredibly dirty