Kentucky Fried Chicken in Schwalbach am Taunus

Toilets dirty / fan broken. The food is far too overpriced and definitely not good value for money. The whole restaurant had an unpleasant burnt smell. Heartless burgers and chicken pieces.

If I could, I'd give zero stars!!! Honestly... A cheese and bacon burger meal, and they couldn't even pack everything! What was missing? The burger, of course! This has happened so many times now! Why? Is it really that hard to pack an order? Completely? The biggest problem, unfortunately, is the language barrier. They simply don't understand you. You call to say something is missing, and you get an unfriendly response, like they can't change it now... What am I supposed to do? Was I even asked? Thanks a lot! Zero stars is definitely too much!

2 stars only because the staff are very nice. The hand dryer doesn't work, and the hot wings arrive raw!

This is the worst branch ever! The staff was incredibly unfriendly. They simply left half my order out, and the other half was spicy, even though I specifically ordered it regular (not spicy) and I have an allergy to it. When I tried to contact them, there was no response. If there were a -10 star rating, they would more than deserve it!

The woman with glasses and a headscarf worked in slow motion; 10 people ordered after me and were seen before me.

Thank you, Mr. Embaye. The service was fantastic – I've never experienced anything like it at KFC before. I felt very well taken care of. I look forward to speaking with you again. Thank you. I'll gladly come back. 🥰

The store is spacious and clean, and the staff are friendly. I visited during lunch on a weekday, and the food was prepared so quickly that I was out and about in 15 minutes... (Koreans are fast-paced people.) There's also a playroom(?) next door, which is located indoors, making it a great place to bring kids.

I was a little worried because of the poor reviews, but the fried chicken was good, and the chicken burger was pretty good too. I bought it during a promotional sale, so it was a great deal. I got eight pieces of fried chicken and two burgers for 15 euros. The chicken burger was spicy and delicious, and the wings were delicious. In my case, the fried chicken was okay. It's worth stopping by every once in a while when you crave Korean fried chicken.

The woman Rekha was very cheeky; she only wanted to be right even though she wasn't.

What can I say? The place has a nice location and attractive design, but that's where the positives end. The rest is, to put it mildly, a disaster. We ordered food at the terminal and were immediately told it would take a while. Okay, fine, so we used the time to go to the restrooms. That's where the first outrage occurred: the toilets, sinks, and floor were filthy, as if a herd of wild boars had been there. I've never in my life seen such disgusting toilet brushes and holders, black deposits in the toilets—unbelievable. I'd somewhat recovered, and then after 20 minutes, our veggie meal arrived, and the next disaster followed. Almost cold burgers, soggy fries, and a fries sauce that tasted like fish—a disgrace. The service staff were only moderately friendly and always trying their best, giving the impression of sleepwalkers. The tables were dirty, the return carts completely cluttered—I've never seen anything so utterly awful! We should have ordered fresh food, but in our opinion, it wouldn't have been any better. Incidentally, we weren't the only guests at that time, and no one was particularly impressed or satisfied. We quickly drove off onto the highway.

Bad boss Pockets money in front of customers

A great KFC. Always nice and clean and empty. Products are freshly prepared there and rarely sit around. The cheese sauce is divine.

I don't really have a problem with the KFC here, but what happened today was just extremely disrespectful. An employee came up to me with a QR code and said, "You can review us and get a free drink." I thought, "Okay," and scanned the code. Then he snatched my phone out of my hand and gave it 5 stars everywhere on the website and on Google.

It's just pathetic. He takes my phone from my hand and writes a receipt and a Google review. And then he puts my 50 cents for ketchup in his pocket.

The staff are friendly and helpful.

As always, good food. But there were no ice cubes for the drinks, and they weren't cold either.

At first, I had a small problem with the order itself. But the employee, Mr. Embaye, was able to help me a lot and saved me a lot of time! He was friendly and patient. I've never met such nice employees at a KFC.

I hope the store management gets a hearing here. The service is completely overwhelmed; I waited about 15 minutes. The hand dryer in the restroom doesn't work. A child puked on the floor (it happens), and instead of cleaning it up, the service staff was indifferent, and customers walked around it, and it wasn't cleaned until much later. A waste of €26.80. Never again!

Employees can hardly speak German and are in a strange mood and they are keen on serviete

We ordered at the drive-thru, waited 10 minutes until "just a moment please" was over. Then we ordered two burger meals too far and a bit of this and that. Then we went home to the couch, opened everything and the burgers were missing. I called three times, nobody answered. Then I thought to myself: come on, I'll go and get the meal replaced, chains like that are very accommodating. When I got back, I explained my situation and said that everything was cold now, showed him that I had called and said that I would like to eat everything warm together and would therefore like everything replaced. I left the things at home, thinking they would be thrown away anyway and was annoyed by the situation anyway. He said he can't give me more than a chocolate cookie as compensation. At least a voucher, I said - but he said there's nothing he can do. He then said that if I go home and get it, I can get it replaced. What nonsense. Bad customer service, bad customer support. Very disappointed.

If you're not expecting anything spectacular, this is fine for a quick meal. The service was also decent (especially considering the other reviews), and the order was prepared quickly.

I frequent this place often... When I order takeout, they sometimes forget to include the burger, so I end up having to return. Be careful!!

Eating burgers with blonde.long hair!shit

Unfortunately, the service isn't good. I ordered something and didn't receive the accompanying side dish. When I asked for it, I was sent away and received nothing. Never again.

I ordered online via the app and picked up at the drive-thru. However, the order number wasn't received until I got to the pickup counter. I had to wait too long. McDonald's works much better.

You don't necessarily need to visit mediocre branches with sometimes very tired and unmotivated employees.

Classic fast food, the ambiance not quite our style (personally speaking). I'd like to see some reflection from the operators/franchisors on the pricing.

It was really bad. I waited over 3 hours for food. I was already in bed when the doorbell rang and there was a guy standing there with cold food that had been there for 3 hours and was probably even older. I said I wasn't taking it anymore and he should go away. I tried calling several times but nobody answered the phone at KFC Eschborn and KFC Eschborn said they don't give the money back, a shop that can sell rubbish, they'd pass it on to someone else, neither KFC Eschborn helped nor Lieferando said they were delivering but had nothing to do with it, amazing, they delivered 3 hours later but had nothing to do with it, a similar thing happened to friends of mine, they no longer order from Lieferando and they don't order from any KFC because the food just doesn't taste as good anymore, bad goods, they just want to make money, these companies don't care whether the food is sold properly, I've deleted everything and will never order again, I'd rather go and get my food myself and from decent businesses, not from rip-off companies, there's no more money from Lieferando and KFC Eschborn

No shit, it's been two hours and the delivery hasn't come. What the hell do I do?

Horrible food. I don't understand how anyone can go to that store. I think the customers have no food culture. They just stuff their stomachs and be full. I don't know where the people who work there come from. They come from a single nation, but it's not good. Why should there be German managers? The products should be analyzed and checked by people with a conscience. I've never eaten such a horrible KFC. I just advise being careful. The potatoes are old and the chicken is dry and not crispy. The oil has been in use for several weeks. I had a stomach ache. They absolutely need to be checked every week because they're harming people.

Order: Delivery time according to the app is 7:55–8:15 p.m. I've been waiting for over an hour and a half now – the food still hasn't arrived. The restaurant is completely unreachable by phone. Absolutely disappointing and unprofessional. When you treat customers like this, you shouldn't be surprised by the bad reviews.

I felt very uncomfortable, staff preferred to look at their mobile phones rather than dealing with me, very long waiting times and difficult to communicate in German

The drive takes ages until you can place the order, an absolute no-go

Very good food and very nice staff

The food and the staff were very good

A bit confusing at the counter. The gravy on the mashed potatoes was too thin.

Some things that keep coming up at this KFC: -Restrooms are disgusting, no way to dry hands after washing (fan broken, no paper towels), no soap. -Tables are greasy and not cleaned properly. -Vending machines are constantly sticky and dirty. Often, only water comes out instead of a drink. -Staff are always not very fluent in German, so they never understand a problem or anything else. And about my visit today: The special for almost €6 included fries with cheese sauce. I tried something new and ordered it. At the checkout, they gave me a half-filled cup. I complained, and she said it was a single portion. The manager or something who was called over later also explained to me that it was the way it was specified, a single portion.... Guys...then damn it, use a smaller bucket for the fries and not such a big one. They didn't even offer any kind of goodwill, and that's with the outrageous prices. No customer service!

Avoid this place – and if you don't, definitely check your order. Whole burgers are forgotten, no sauces, etc. The staff is slow and sometimes incompetent. The same goes for the delivery system. The rest of the food isn't appealing. At the drive-thru, you sometimes have to wait 5-10 minutes to order without any communication. You wonder if the thing even works. "One moment, please" would be helpful. A rip-off!

I have ordered food via Uber eats. The food was not delivered even after 2 hours. I called the store after 1 hour - they said food is on the way. But it never reached. And when I called them later , call was not answered. I finally canceled my order.. thanks to the customer service at Uber Eats, I got a full refund.

Decent branch - nothing to complain about.

The food was okay. The burger was good, the fries were a bit soft, but well-seasoned. Unfortunately, I didn't like the drink that much. There were two vending machines, and one of them dispensed a very thin mixture instead of iced tea. The other one had a weird aftertaste. The restaurant itself looks really nice, but

It's a disaster when you cut corners at the expense of quality. The fries and crispy burgers were soft and tasteless, nothing crispy. Mayo was only available upon request, and there were no napkins at the counter. There was no soap or paper at the sink, and the hand dryer was also out of order. Very disappointing.

Unfortunately the least organized is KFC I know. You have to check every order to see if something is missing, the order is not shown on the display and there are apparently too few service staff to empty the tray trolleys.

Order display very slow food okay

While traveling through, I stopped at KFC for dinner with my family for a change. The food (fries and chicken pieces) was good. The crispy cheese chicken burgers were not fresh and were cold.

We were there on August 10, 2025, after a year. The hygiene in the restaurant has improved significantly. Ms. Abidah, the cleaning lady, was very friendly and respectful. We enjoyed it so much this time...we're coming back next Sunday.

McDrive-thru disaster: Waited 10 minutes, order not taken. Three cars behind me just drove away – no wonder with such a slow crew. More staff and better management are urgently needed. Instead of an apology, I get rude comments. Wasted lunch break – I'll go somewhere else from now on.

The boss is a real rip-off, you do a survey for free hotwings twice and you don't get a code even though you have the right email address and when you report it, they say it's because of your mobile phone and it doesn't work, a real employee even wanted to give it to me but he said no, now they've stolen my data for nothing

I was at the drive-thru counter today and asked the lady at the intercom for 8 pieces plus 2 sides for €24.99. I politely asked if I could have more thighs, and her response was "no problem." This is what I got: first, ONLY 7 pieces even though I paid for 8, and then, of the 7 pieces, only one was a thigh. I'm extremely disappointed and have to seriously ask, why am I getting 7 pieces when I paid for 8?? However, not fulfilling my request, even though they promised, is also rude and rude.

Very nice place quiet peaceful and clean. I love coming here this is my favorite place. 🥰😍 I recommend

Terrible! I ordered three chicken pieces for about €10, and I got three fried pieces of bone....

KFC, that's it. Fried chicken, you can't go wrong. Anyone who goes to KFC (it's in the name - Fried Chicken) knows what they're getting into. The chicken pieces were delicious, the fries were slightly over-salted, but both were nice and piping hot. Modern, cool interior, overall pleasant atmosphere. The option to eat outside by a small pond is great. It would be even better if it were better maintained. It seems neglected overall. Very friendly staff and fast service. What's irritating when ordering in-store via the mobile app is the immediate question of whether the order is for takeout or eat-in. While this is asked in the app during the ordering process, it's apparently not passed on to the restaurant afterward. So you're immediately informed that the food is ready for pickup - but then the only question is whether to takeout or not. Nevertheless, the wait time is short and, as already mentioned, the staff are very friendly. Because of the discrepancy between the ordering process and the forwarded order, I'm giving it "only" four stars; otherwise, the restaurant itself would get five from me.

Crazy that this store is still listed on Lieferando. It's currently 50 minutes late than stated. Planned 65-90 minutes Currently 50 minutes late Horrible

Good Service and amazing food, very clean as well

one of our escapes from monotomy

We were allowed to eat there with a small dog when it was not busy.

Ate there. Good quality, friendly staff

Please go somewhere else! Cold burgers, cold fries, a broken vending machine, and no one tells you anything. They don't even give you the right napkins. Everything, absolutely everything, is a disaster! Never again!

What a disappointment. Staff overwhelmed and lacking German skills. Everything unkempt and dirty. Like Calcutta... 🤦🏻‍♂️

Even if the KFC food tastes like KFC, the service is a disaster. Do yourself a favor and never order from this branch. An incompetent team that needs 2 hours for three burgers.

Very arrogant and doesn't order at the counter. If you forget your glasses or simply don't want to order from the ordering machine, you can get pizza from your neighbor.

A Korean chicken burger was a complete disappointment. What you get for €8 is an absolute disgrace...see picture. A small piece of chicken tossed in some kind of Korean sauce... A bit of grated carrots, they didn't look all that fresh either. Far too much of an indefinable white sauce. The burger was cold to lukewarm and tasted completely oversalted.

It tasted good and juicy. Friendly service.

Unfortunately, disappointing!! The food wasn't good – the chicken pieces were small and undercooked. Communication with the staff was almost impossible, as they spoke very little German. Overall, an unsatisfactory experience.

It was nice place And chicken was delicious 🤤

It was very pleasant to be there 🍗🍔

Simply disappointing. If you order something to go via the app, it takes 30 minutes for 4 burgers. The burgers weren't the best, the sauce was completely overfilled, the meat was limp and the buns were dry. The service was very slow and I was very confused at work. This is why I have decided not to eat at KFC again because the service etc. is not right and I will tell all my friends about this to avoid this fast food chain.

I ordered a bucket of 18 chicken wings last Sunday. The chicken wings were completely dry, tasteless, and dark. The meat inside was covered in dark streaks and looked disgusting. And I had stomach pains and diarrhea for two days afterward. And I only ate KFC all day, so it should only be from KFC. I will never recommend KFC to anyone here in Erschborn and Hauptwache again. I have no idea what KFC's strategy is, but given the current situation, I don't think we'll see another KFC branch in Germany. I have no choice but to switch to McDonald's. Goodbye forever KFC.

Worst kfc. Ordered a zinger got such a small chicken piece. Then the wings are dreadful. I got stomach ache after eating. Sauce in burger disgusting.

We placed our order at 10 p.m., but it wasn't delivered. No one was available by phone.

I'm usually a KFC fan, but I think today was my last visit. I should have left quickly when I saw all the flies flying around. The bill didn't mention any fly topping, was that a bonus?? When I think of the oil used to fry flies and chicken together, it makes me sick. My condolences to the people who ordered there today (and maybe before). To be honest, I think the one star is a shame!

Super slow, I ordered something and waited 40 minutes.

Don't come here!!! It's unacceptable that you have to wait 28 minutes for an order that costs only €9. I don't recommend it and I won't be coming here again. Other fast food restaurants would have given me the same order ten times over! I'm very sad, I don't know KFC like this!

I will definitely not visit this place again. Aside from the now outrageous prices...poor quality. The milk in the milkshake was spoiled, so I had to throw it away. The food I ordered was in the wrong box, or there wasn't enough of it. The employees have no clue. Aside from that, they're completely overwhelmed and unable to call out the numbers. The wait is extremely long. Plus, you can only order via the display, which is totally confusing. Even the employees can't find the items you want.

Very fresh food. Very friendly service. Food came quickly. Best KFC in all of Germany. Very friendly staff. We'll definitely be back.

Best shop, fast service, good food!

I regularly order from KFC in Eschborn via Uber Eats and am always satisfied! Delivery is usually super fast – usually within 30 to 40 minutes – and right to my door. Combined with the regular offers and discounts via Uber Eats, the value for money is truly excellent. The food is always hot, fresh, and as expected – exactly what you want from a delivery service. Highly recommended for anyone who loves KFC and wants to enjoy it from the comfort of their own home!

There are too few staff, and they just can’t keep up because there simply aren’t enough of them. You end up waiting ages for your food. The screen with order numbers either doesn’t work at all or randomly turns on and off, so you never know if your order is ready. They also mix up orders pretty often because they’re clearly understaffed. Not great for a big chain like this.

A 30-minute wait—how fast! I almost died of hunger.

Unfortunately, an absolute catastrophe!

Don't insult Korean chicken. If you're going to sell it with a Korean name, you need to prepare the same level of quality. This isn't it.

No air conditioning and no ice for drinks

Terminals broken, employees very unfriendly and ask the customer to write a complaint

If only I'd read the other reviews beforehand. I thought KFC was KFC, but I was wrong. Well, maybe it will help others avoid an unpleasant experience. The checkout line is overwhelming if you order more than two. And as for the Squid Game special: just yuck 🤢 Regular crispies with sauce poured over them. They look a little different in person than in the order picture. There's nothing crispy about them. A little tip: one exit further in the MTZ, there are two Korean restaurants that do a better job (and aren't more expensive). Or you can go to the Pizza Hut counter. That one is okay.

I understand a lot of things, but calling us at midnight, telling us we're no longer delivering and we should cancel ourselves, etc., I find that downright cheeky 😅 We've ordered several times before and could overlook a two-hour wait. But that was simply impossible.

The service is okay, but the speed is very slow and there are not enough staff.

Menu ordering online isn't possible. Local... huge line. Restrooms... terrible. Drive-thru... no one answered my order. I ordered at the counter. I rarely go to fast food chains like this, and then only to JFK... but this place... is awful. The fries were a bit old and lukewarm. The chicken burger was okay. The drink, which was supposed to be a Pepsi Cola, was a watery broth with lots of sugar and no flavor. If you can't maintain the usual quality standards, you just have to raise the prices... Quality costs money, but probably not many people are willing to pay anymore or just don't know what it is. Sorry for the review, but it has to be said.

I want today to be the last day. As you can see in the picture, the color difference between the two types of chicken is striking. The chicken was fried too much and burnt, and it was soaked in oil for a long time, so it was soggy and salty. I had to spit out what I put in my mouth after a long time. What a shame... I tried again after a year. I ordered the Korean bucket, but I was disappointed that the chicken was too wet with seasoning. I'm sad that people think this tastes like Korean chicken. ㅜ.ㅜ

Had to wait a very long time for the food. Lousy service, apparently KFC-owned, wherever you go.

This KFC should be given an award for the slowest "fast" food restaurant in the history of the world :)

Waiting 40 minutes at a given establishment is unacceptable and 5 tables were occupied, I will never come here again, they probably need to change the staff or rather the manager, just look at them

As soon as you enter the restaurant, you can tell that your stay is going to be unpleasant – the heat is unbearable. It seems as if the air conditioning is deliberately not turned on properly, presumably to save electricity. This was my second visit to this branch. The first time, I thought the air conditioning was broken and I was just unlucky. So I wanted to give it a second chance. But the situation was identical – oppressive heat, no functioning cooling system. As I was about to complete my order at one of the self-service kiosks, an employee approached me and informed me that the machine was out of paper and therefore wouldn't print a receipt. I was also told that the food counter staff barely spoke German. So we had to switch to another kiosk and go through the entire ordering process again. The order display showed how the orders were piling up – complete chaos and no overview of the process. It took over 25 minutes for the food to be handed to us. Already drenched in sweat and exhausted from the heat, I was hoping for at least some cold drinks. But here, too, I was disappointed: There's no ice. Drinks are always served without ice. I was forced to go to the nearby Rewe supermarket to buy plastic cups with ice. Only then was my meal halfway enjoyable. The service was abysmal – unmotivated staff who barely spoke the local language, and an overall disorganized atmosphere. I will definitely never set foot in this branch again and cannot recommend it to anyone.

Today was my last time here. Better find another branch! 20 people waiting for their food and only one person serving customers. Absolutely not recommended.

Terrible service. The staff are like sleeping flies; we waited exactly 21 minutes for our order.

It was over 30 degrees outside and like a sauna inside, and I had the feeling that things were getting more and more expensive here.

Very tasty and everything is very clean.

There's not much to say; it's a fast food joint like any other. Simply mediocre.

We ordered online and specified a pickup order – to go. However, when we arrived, the food was served on a tray and then carelessly packed into a bag that was even torn. When I asked about the toy for my child (part of a kids' meal), they simply said they were out – without explanation or alternative. The food itself was already cold, the bread was carelessly thrown on the table, and overall, the presentation was very unappetizing. The wait was very long despite ordering online – so long that you could have cooked your own food at home in the same amount of time. Overall, a disappointing visit. I would recommend the Sossenheim branch instead.

The quality of the food is more than poor. Hardly any meat, it feels like you're just eating bread.

Even one star is too much! The staff there are anything but customer-oriented; in fact, you feel bad about yourself if you have a question. I wouldn't wish the stomachache I had yesterday after the hot wings on anyone!