Keko Kebab Haus in Frankenberg/Sa.

Expensive, small portions and not asked for customer requests.

We had rented a suitable room in the accent hotel in Frankenberg for a family celebration and also spent the night there with our guests. For gastronomy/catering on this day We were told we would have to speak to the boss of the Amici restaurant (in the same building). We did this well in advance, but unfortunately ended up having two very different experiences: For lunch we reserved 19 seats in the restaurant and ate a la carte. This was practically "restaurant standard", worked well, our guests were happy with the service and also with the food itself. From the coffee table onwards we had our room in the hotel at our disposal for the rest of the day. Because the Amici restaurant closes at 2 p.m. and doesn't open again until 5 p.m., we ordered cake and cake ourselves and had it delivered, and coffee and dishes came from the hotel. But because no one is in the house after around 4 p.m., we were given two boxes for the leftovers with the advice that we should let Amici know and they would put the boxes in the refrigerator. When the time came, the restaurant manager initially completely rejected it with sayings like: This stuff isn't mine, it's none of my business, where should I put it? Only when we became more assertive did he call the hotel manager and then it worked suddenly. We also spoke to the restaurant manager in advance and in good time about dinner. We originally imagined a kind of cold buffet with different plates. Although the ingredients for this are available in every restaurant kitchen anyway or can be obtained without any effort, and it would be possible to prepare them in advance, our request was rejected outright with the comment: We are an Italian restaurant, we don't do anything like that. What was then suggested to us as a buffet was out of the question for us because it would have offered our guests only limited options. Our offer to take care of it ourselves and have the plates delivered by an external catering service was also rejected. That would be out of the question, “foreign food is not allowed into the house” and that would also be contractually regulated between the hotel and Amici. (Which was confirmed by the hotel when asked). So we decided that our guests could also eat a la carte in the evening. Just as there was no accomodation when it came to our ideas when it came to dinner time: we actually wanted to have it around 7:30 p.m., but that was also rejected by the restaurant boss in the advance agreement. He scheduled us for 6:30 p.m., pointing out the amount of work in the kitchen because the restaurant would be full later. To do this, we had to make a list at lunchtime of what our guests wanted to eat in the evening. So that the could prepare the kitchen... Conclusion : So we had our problems with this understanding of service from the restaurant manager at Amici: What the guest wants under the given conditions and at what time doesn't interest me. Because my kitchen is overwhelmed by having to process orders not only for the existing seats in the restaurant, but also for 15-20 other guests next door to the hotel as requested and at least at the same time. This means that the restaurant shouldn't even sign such a (gag) contract with the hotel. Or alternatively, upgrade your kitchen or, if that's not an option, at least allow external caterers. To conclude, in fairness: Apart from the fact that there was no accommodation in advance in terms of content or time, what was promised also worked in the evening. Our guests received their orders at the same time and were satisfied with the food, as well as with the staff and the drinks provided throughout the evening. We were even able to pay by card. So - contrary to the note at the entrance - this is technically possible, but obviously undesirable.

Friendly, fast service that's also a bit of relaxed fun. The food was very fresh and very tasty! It's definitely worth a stop.

I have always enjoyed ordering here, but since the last price increase I have refused to ever order here again on principle. I understand that you have to cover your costs, but not with such a drastic increase. 12 euros for some spaghetti Napoli. 6.50 euros for fries as a side dish. Sorry, but honestly? With these prices that was almost it...

Inexpensive, authentic, very fine!