Keio Gourmet in Neu-Ulm

Only frozen food, most of it already old I was extremely disgusted about eating it, just because of the freshness Don't come again

Very friendly and good restaurant, We ordered food 10 minutes before the end, food was good, service too. Until next time 😊

Were there with a larger group. The service was completely overwhelmed. Drinks could only be ordered once upon arrival. After that, no service staff could be reached. The dishes had to be cleared away yourself. To pay you had to stand in a queue at the checkout, where an incredibly unfriendly lady collected the money and in a tone that was unbeatable. When she then started to shout loudly at a completely irritated guest with a handicap, I pointed out to her that he wasn't hard of hearing and then helped him. The lady in question changed her behavior for a few seconds, but then it continued the same way. Guys, that's not possible!!! If you can't make such reservations, then leave it alone. My stars are only for the food, very tasty and varied. Best regards to the chef.

Today I'm giving another review after three years, because I hope that maybe something will improve again. For a long time we were satisfied with the service, the food and the price. Today we agree that we won't go there again. The service has been really, really unfriendly for a long time. The food today was all dried out and not particularly inviting, even though we were there right from the start. We liked going there on Sundays because we love the freshly fried buffet. Today the food came to the table either completely burnt or almost raw! We only eat salmon with vegetables and today we had very bad salmon that didn't taste good and also smelled bad of fish. Very big disappointment..! When we paid we pointed this out in a friendly manner and people just rolled their eyes and didn't get an answer... That was definitely the last visit there... They have deteriorated so much in the quality of the food and the service that it is no longer a pleasure to eat there. Definitely no longer recommended..!

Food was good. I would say standard food. Unfortunately, I had major problems with my stomach during dinner. Something wasn't going well for me. Therefore 1 point deducted. Everyone else, there were 9 of us People tolerated everything well. We would still like to come back.

Food, including the plates, were cold and tasteless. Except the gratin, which tasted bitter, sour and bad. Twice I got a regular one instead of Diet Coke. Our empty plates stood at the table for ages and were cleared away late. Friendliness should be worked on! We won't be coming back

The reception was unfriendly, the service person who came to the table later couldn't speak any German. Later someone came and explained the buffet in an unfriendly manner, which was then mediocre. NOT all non-alcoholic drinks were included, only soft drinks and coffee.

The buffet was super worth it. All the foods we ate were very good!👍🏼

The waiter had a very bad attitude. As soon as we sat down, he told us that it was 22 euros per person and emphasized that we must order a drink. I thought it was okay. After I started eating, I got a plate of their crayfish. Then the same waiter came over and warned me, you can’t take so much crayfish! Then when I went to check it out, they took the crayfish plate away. As a buffet, if you don't have the confidence to serve even a plate of crayfish to customers, it is not qualified to be a buffet restaurant. At the same time, this waiter rolled her eyes at us many times and had a bad attitude. When I finally paid, I found that the amount was wrong. When I confirmed it with her, she told me that it was not 22 euros, but 22.9 euros per person, and she turned me over. Big eye roll. I'd say maybe that's why there were so few customers in this restaurant on a Friday night. The lady boss was nice, but the waiter's attitude was like I had to get down on my knees and beg her.

We went there for lunch this time. The taste was good. Unfortunately, most of the dishes on offer were only lukewarm at 12:05 p.m. The service was friendly.

I'm sorry, but our visit was unfortunately not satisfactory. The value for money is disproportionate to the service, which was unfriendly and chaotic. The dishes were served quickly but incorrectly. There was a lack of restaurant atmosphere and the feeling that you could feel comfortable and enjoy yourself.

Very nice restaurant. Staff very friendly. Price is very good, soft drinks are included in all you can eat. Top, really top.

The food was excellent, from starters to main courses and dessert. We will definitely come back. Price-performance top!!

Lunch buffet, most of the food was cold, unfortunately no longer recommended

I have been going to this restaurant for many years and have always enjoyed coming since I moved to Munich “until today”. The quality of the dishes has declined significantly in recent years and the service is now subpar. I had arranged to meet there for dinner at 1:15 p.m. today because, according to the homepage, the opening hours on public holidays are 11:30 a.m. to 10:30 p.m. Well, when we were in the middle of a conversation and had just eaten two small plates, the waitress pointed out to us that we could get another dessert and that they were closing in 15 minutes. We were a little unsettled and asked if today's meal wasn't under the heading of "holidays". The waitress said “no” and left again. Well then, for better or worse, we had to leave half hungry, but when we wanted to pay it was 22.90 euros for the meal. I asked again why I now had to pay the “Sunday & public holiday price” when we were just being “kicked out”. The waitress said very snippily that it was the opening hours. When I pointed out to her that the homepage said something different and that we would have come earlier, she just said “yes, that's old, she has nothing to do with that and we can still sit, but without food and they would Then turn off the light.” There was no apology, no accommodation, nothing! Just super unfriendly! In the end we paid full price for next to nothing and went to McDonalds. I haven't experienced anything so outrageous in a long time. I can absolutely no longer recommend this restaurant and today was the last time I was there.

The food is very tasty, the staff is friendly, they tried to find us an English-speaking translator. The whole atmosphere is very pleasant. This restaurant will see us in the future.

Classic food from this type of restaurant Not pleasant service Not pleasant staff I won't come back

Today's visit to the restaurant amazed me! It was disappointing last time - surprisingly good this time! The staff was very friendly, the food at the buffet was fresh, hot, tasty and always refilled straight away! A good selection of ingredients that can be freshly prepared. Overall, a more than significant increase in all respects compared to the last visit shortly after the annoying Corona period! Very pleasant - we would love to come back!

Today we visited a restaurant. There was very little food at the buffet, everything was dry and cold. The service was a disaster - we couldn't order drinks because the staff were sitting together eating dinner without paying attention to the guests. We will never visit this restaurant again.

The food was very tasty. I can only recommend.

DON'T GO!!! We were at Keio Gourmet yesterday and I was vomiting all night long. The avocado sushi was already BROWN inside, the caviar sushi had WORMS on it and the seaweed salad tasted like sour milk!!! In addition, the waitress took the cheesecake away from us while we were eating!! UNHEARED! And the waitresses told us that we wouldn't eat everything! NEVER NEVER EVER AGAIN 🤮🤮🤮

Very tasty food and very nice staff, we'll definitely come back again and again!

Food doesn’t count. The meat looked stale. The barbecue mentioned is actually Teppanyaki, and the beef and mutton are tough and chewy. Japanese restaurant, Maoxian’s Chinese food.

The food tastes very good and there is a large selection. However, the dishes tend to be a bit salty. The restaurant is very large and there is enough seating. If the weather is good you can also sit outside and eat. Service is mediocre, possibly because there is only one waitress who is very busy. Purchasing drinks is mandatory.

I wanted to bring my dog ​​with me... it's not possible on Saturdays... and I won't come on Mondays... or never again... customer lost... in Germany the dog counts as a human being... never again

I haven't been there for years because the food was really bad last time. What can I say, unfortunately nothing has changed.

Been there again after years. Food was bottomless, disgusting and you are forced to buy a drink at the buffet. Service also massively unfriendly. Better go to another Asian guy.

There is nothing to complain about or complain about. It is a buffet restaurant with an area where freshly prepared dishes are also served. Price/performance is reasonably good. The staff is very friendly and prompt. The restaurant is tastefully decorated and not “cheap Chinese” but of high quality. That's how it has to be! Please stay like this! Thank you that you exist.

Would like a reservation for larger groups but the reservation doesn't work 😕

The sauces in the dishes were heavily thickened and concentrated, and the dishes themselves were soggy. I strongly suspect that they were prepared the day before and kept warm. The chocolate fountains were out of use, covered in numerous layers of dried crust on the outside and stuck together, apparently for a long time. The fat separated from the chocolate at the bottom of the collecting container and floated to the top as a greasy film. The sushi wasn't refrigerated, so I didn't dare eat it. It is clear to me that for the low price you can at best expect snack quality and convenience food, but at least it could be fresh and appetizing. The staff often shouted at each other and seemed very stressed. The tables and chairs are already very worn. I hope that the other buffet restaurant in Ulm Söflingen will soon be finished with the renovation.

The food really doesn't taste as tasty as it once did. Very very little choice and many dishes too spicy. The food doesn't taste fresh and the sushi should also be refrigerated because it's simply not tasty warm. It's a shame actually. The condition was very friendly

The outside area is nice, the buffet is mediocre at best. The service was unfriendly. Stopped us several times during our conversations and “asked” if we wanted to pay. We finally took the hint and left.

I love Asian Chinese and Mongolian cuisine but I will never go to this shop again. The food, which was supposed to be fresh, was half raw. The fish was just like that. I got diarrhea and stomach cramps after eating. The service was all unfriendly and annoyed will never set foot in this store again

Unfortunately it's no longer what it once was. Service was unfriendly. The food didn't taste good and even caused disgust. The ice cream was completely thawed, the cream puffs were wet and soft, the sushi was dried out, and the sauce containers had thick, crusty edges so it was clear that they hadn't been cleaned for a long time. The Mongolian food came back fried rock hard. Unfortunately never again...

Unfortunately not what it once was... The food was ok but the service was so... Very loud laughter from the employees and loud talking... Not recommended and I will no longer visit

Food was great but service was very bad, waitress was very unsympathetic and antisocial

Worst restaurant in Neu-Ulm. Hands off! The sushi offerings and fish in general are not edible there. Both had massive stomach problems after the visit. Went to the doctor because I suspected salmonella. Result: food poisoning. The health home office should definitely stop by here (we were also notified). Unfortunately the store looks very unhygienic. The overall package is reflected in the quality of service: you are neither greeted nor farewell. It is incomprehensible why something like this can even exist. By the way, the restaurant was closed for a long time some time ago (guess why).

What can I tell you, as soon as you enter the restaurant, all you hear is the employees laughing loudly because no one knows what organization and manager mean in this restaurant.

Superb cuisine, very rich buffet, we enjoyed ourselves. The principle of the buffet, however, prevents conviviality a little since there is always someone standing who will fill their plate. Otherwise, very good restaurant!

Yummy. Large selection. Very friendly and not overcrowded (Monday evening)

Very bad service and rude, slow and rude service. Little choice, greasy food, staff yelling at you. Dishes are not put away. Drinks are forced on you!

Unfortunately I was disappointed with the food in this restaurant today. One of the worst buffets I've ever eaten. It used to be very tasty here. I won't come back here again.

Unfortunately, it was a pretty expensive failure. After a 9-hour return trip, we were looking forward to a nice evening, but unfortunately we were far from it. We were 'welcomed' by a somewhat listless, unfriendly lady who clearly didn't enjoy her job at all. The background noise was like that of a Hahnhof hall. Running, screaming children were tolerated. Shortly before 8 p.m. we found ourselves standing in front of a very desolate and sparsely stocked buffet. The food from the grill and the drinks took an outrageously long time and unfortunately both didn't really taste good. The food from the grill was too greasy, but hot. Unfortunately the buffet was cold and completely over-spiced. The iced tea was undrinkable. The whole thing is then topped off with a cost of €31.90 per nose.

The food was anything but good, the service was very unfriendly. I didn't want to drink a soft drink, just beer, but the others wanted the flat rate, then it was either everyone drinks the flat rate, or everyone has to order everything individually, which I don't understand, because you had to order the drinks individually anyway and there was no self-service , like in all other restaurants. The drinks came in 0.75 containers, no longer carbonated, you hardly have the opportunity to order again because no one came over, you also don't have the opportunity to try other drinks because they are such large containers and then your thirst is gone was. Then going from 23€ to 31.90€ for a discount drink is a shame, so my suggestion is to please provide self-service refrigerators, for me and my 3 friends it was a very big disappointment and we won't be coming back

Unfriendly service and bad food. Not a good combination...

Everything you want you can find here

The WORST restaurant I have ever encountered!!!!!! DISGUSTING, you can't put it into words. The food is cold, the meat is not stone hard due to the noodles. The drinks were slapped onto the table in half liter carafes. You could immediately tell that the drinks were from a discount store. The service is so incredibly unfriendly, it's disgusting. NEVER AGAIN Had stomach pain afterwards. Someone from the health department should really come and take a look!!!! IF YOU COULD NOT GIVE STARS I WOULD RATHER DO THAT!

Great buffet for €21.90 per person without drinks. €29.90 with drinks. Food was very tasty. Ice cream could still be improved in terms of taste.

The most terrible restaurant I have ever visited. The waiter was extremely rude, the buffet was poor for the price and the taste of the food and desserts was terrible.😤 I'm not at all saying that it would be better for the management there to revise the prices and food😒

In contrast to the last time, a few years ago, I can give it a maximum of 3 stars. I think the offer including drinks is too expensive. 29eur for food and drinks, nothing alcoholic, no coffee, drinks in glass carafes. I don't really like it. I find this to be a nicer and cheaper solution with a “local competitor”. The food is of the usual quality (not particularly high). Susi's rice was totally dried out. Other things not warm enough. Ambiance, furnishings are ok. Service seems discontinued. It's clean at first glance - I'd rather not take a closer look after I've seen tables being cleared and set up again for the next... All in all, not really great.

Very nice in itself but a bit too little choice of food and an employee when paying was very rude, she snatched the money out of my hand and just threw the remaining money at me

I advise everyone from this shop to eat doesn't taste good if you order a menu without a drink you have to pay an extra 3 euros. Employees are rude and cheesecake comes out of the package.

Today I was briefly at this incredibly beautiful restaurant for the first time to pick up two dishes from Too good to go, incredibly delicious. Thank you for that, I'll definitely come and pick something up again at some point 🫰🏻🥰🙏🏻🥰❤️

There is a wide range of food variety to choose from. I would recommend the buffet where you choose your raw ingredients and sauce and you get a freshly made stir fry - it was very delicious. The sushi however didnt taste really good as well as the desserts. (Most of them were probably ready bought from somewhere). Its a good restaurant if you value quantity over quality of the food and the price is also very reasonable.

Quantity instead of class. If you're hungry, you're in good hands here. If you don't want something special, you definitely don't want it. Everything tastes average. Service tries hard, with room for improvement.

Food quite ok. Staff very unfriendly when you ask for the bill.

Food was cold on the lunch menu

Delicious Mongolian buffet, freshly prepared with 5 different sauces to choose from. Large selection of Chinese buffet, unfortunately some lukewarm. Large selection of sushi, salads, cakes and desserts. Unfortunately, one person in the service was not very attentive, snippy and sometimes bored. It's a shame You are harming yourself by doing so. Nice atmosphere, enough free parking spaces available.

There is an open buffet but there is nothing, ask for the food you want, they say it will come in 1 minute but it won't come in 1 hour 🤮🤮🤮

Great buffet Very large selection

I liked it there. Especially nice to sit outside now

My girlfriend chose the Keio Gourmet for my birthday. In general it is well presented! When we came in we were greeted with annoyed looks. One of the employees followed us directly to the place and then intrusively wanted to know what we wanted to drink. The food was also quite okay, some was hot, some lukewarm, etc. Payment process was also fine. The goodbyes from me and my girlfriend were simply ignored and she ran away without anything. We definitely won't be coming back, there is something better for the price.

After years it's ok again. But the potato gratin is great. It's a shame that the buffet is only lukewarm.

That was good: the food was warm and there was a lot of choice. The chocolate fountain where you can pour chocolate over fruit was particularly good. The spring rolls were also good and the potato lattices were good. That wasn't so good: the meat that was fried could have been fried better. The fries were very mushy and you had to order drinks. Overall too expensive for the performance

Auswahl der Gerichte ist minimal. Viele frittierte sachen. Bedienung war sehr unfreundlich. Es war ihr zuviel ( hat so ausgesehen) , die teller der Gäste weg zu räumen. Zur Wahl waren zwei Suppen, wie in jedem buffet essen. Allerdings waren beide die gleichen, die nur aus speisestärke und ei bestanden und sehr sauer waren. Stand aber peking suppe und tom gha kai drauf. Das gabs einfach nicht. Preis ist günstig. Somit darf man nix erwarten. Schade und traurig, denn es war früher soooo viel besser

As is often the case, I was very satisfied with my last visit, no matter whether it was an evening or lunch buffet, the selection of dishes, both culinary and classic for everyone, is not neglected here. The dishes on the Teppanyaki grill are fresh and, thanks to various sauces that can be added as desired, more varied than traditional à la carte dishes. The offer of included drinks is also a welcome opportunity for people who develop a lot of thirst while eating. The service can be a bit slow in places when there is a lot of activity, as the language barrier gets in the way depending on who wants to take the order, but so far the right drink has finally been served on the second or sometimes third time. Many thanks to our gastronomy!!

Great buffet, very friendly service

One of the restaurants with the largest cuisine I have encountered in Europe

Very tasty food, unfortunately there wasn't much fish. Fast and nice staff

We celebrated our birthday well, we were full of everything) delicious and relatively inexpensive

Food from buffet was delicious. There was a nice selection and it was always refilled

I was there for dinner in the evening with my family, six adults and one child. When I read the reviews, almost every second review was negative, to my great surprise and fortunately I couldn't understand these reviews after the meal . The food was really delicious, not cold and the price of €163.20 for six adults and one child is, in my opinion, completely acceptable these days. So I can definitely recommend this store 👍

I've eaten better there before. You pay less for the lunch buffet and get something accordingly.

We were there on Saturday evening with 5 children and paid €200 for canteen quality. I can also go to a high-quality restaurant.

Well, I ate better. Some of the food was cold. Friendly staff.

Went to the lunch buffet today, the selection wasn't bad, just the food wasn't exactly hot. Even cold. Service was attentive and friendly. Maybe it's different in the evening too. Just cold pasta and cold scampi is not possible. New update a year later, the food has gone way down, this time it was in the evening and the food wasn't good. Won't be coming back either

Large selection at the buffet, show cooking, large selection of desserts and ice cream. Perfect for a nice evening in larger groups

Delicious Mongolian food with buffet or menu. The buffet is large and plentiful and freshly prepared and very tasty.

Food is great, buffet is filled up quickly. Unfortunately, the service at the table still leaves room for improvement. If you want to order something to drink you have to wait a long time until someone comes

The service was rude and annoyed, the food was okay

I will recommend buffet, totally nice restaurant, foods are totally tasty and if something finish they immediately adding new dish. Can be really busy after 6pm, if so busy service can be little bit delay for drink point.

Seit längerer Zeit waren wir heute mal wieder im Keio. Sehr freundlicher Service und Essen war ausgezeichnet. Die Auswahl an Speisen war sehr vielseitig und super angerichtet. Mit Abstand der beste Chinese dieser Art in Umkreis Ulm/Neu-Ulm.

Very tasty things at the buffet, especially the chili chicken and the sesame balls! Service was relaxed, friendly. It makes sense to me that the tubs at the buffet are not always completely full given the price of food. And I think it's good that people who overfill their plates and then of course can't manage it are also asked to pay.

Everything was very good and, above all, there was enough available. The staff were busy and had a lot to do. That's why there were delays in taking the order. But understandable since it was extremely full. Great evening...gladly again :-)

The offer has been good for years, and the price/performance ratio is also good. Unfortunately, the range of fresh meat/fish products for the grill is a little less than before and sushi has unfortunately also lost some of its quality. In the current generally difficult gastronomy situation in Germany, it is still good. Still recommended. I will rate the price performance as good

Dieses essen hat mir den Magen verdorben musste ständig auf die Toilette

Essen sehr lecker,geschmacklich gut gewürzt. Große Auswahl. Saubere Lokalität. Saubere Toiletten.Personal freundlich und zuvorkommend

Отличный ресторан с большим залом,просторный, светлый. Обслуживание хорошее,персонал внимательный, приветливый. Блюда свежие, посуда чистая, но хотелось бы чтобы столовые приборы были более качественные. Но,это мелочь. Морепродукты свежие,ассортимент представлен широкий. Не нашла запечённые 🍣 суши... но была альтернатива. Рекомендую всем ,как для семей,так и просто компании друзей, а также можно мило посидеть одному.

Schönes und grosses Buffet, immer gut nachgefüllt und sauber gehalten. Essen war lecker und sehr warm bis heiß. Das Personal war sehr freundlich.

Wir waren zu zweit an einem Sonntag Abend hier und aßen vom Buffet. Das Essen vom Büffet war aus meiner Sicht im großen und ganzen zwar okay, jedoch eher unter als überdurchschnittlich gut! Das mongolische Buffet ist hier, leider nicht überraschend, genauso schlecht wie anderswo: Klingt toll, aber erstens braucht es dafür ausgebildete und erfahrene Köche am Grill, und außerdem machen auch nicht alle Kombinationen die sich so manch einer zusammenstellt Sinn! Ich legte mir nur vier Riesengarnelen, Paprika und Zucchini auf den Teller. Ergebnis: Garnelen zu lange gegart und daher trocken, Paprika fast noch roh. Wenn der Koch am Grill ( und es war wenig los!) nicht mal zwei unterschiedliche Garzeiten hinbekommt, wie soll das dann mit fünf und mehreren gehen, geschweige denn, wenn richtig viel los ist? Schade um die Zutaten! Lieber das mongolische weglassen und dafür mehr in die Qualität vom Rest investieren, wäre mein Ratschlag! Ich kann dieses Restaurant in der Form dennoch jedem empfehlen, der grundsätzlich auf chinesisches All you can eat steht empfehlen, da Preis und Ambiente okay sind. Für jemanden mit etwas kulinarischem Anspruch kann ich das Buffet zumindest nicht empfehlen!

Jedzenie ok w zależności co kto lubi

Das Ambiente ist etwas Kantinen artig und die Bedienung könnte höflicher und aufmerksamer sein.

Selten ein so schreckliches Buffet gesehen.... Lustloses Personal, auf die bitte leere Schalen noch bisschen aufzufüllen, keine Reaktion ! Auswahl war vor einiger Zeit wirklich super ( Mittagsbuffet ) Ente total ausgetrocknet Kein Fisch --- kein frisches Obst ---- fast keine Beilagen --- sushi minimalistische Auswahl ... Defintiv nicht zu empfehlen !!!!!! Wir waren sehr enttäuscht Nie wieder

Essen schmeckt gut. Jedoch muss man hier Getränke bestellen und nicht selber holen wie üblich. Bier kostet dann Extra und das wird einem auch nicht gesagt. Die Bedingungen kommen auch nicht regelmässig. Aber Essen ist gut.

War zusammen mit meinem Freund bei euch und war total begeistert. Das Essen war ausgezeichnet, egal ob vom Grill, oder vom Buffet. Bestes Mongolische Restaurant in dem ich je war. Preis Leistung mehr als gut

Das Essen hat geschmeckt der Service war in Ordnung das Ambiente war auch okay.

Ich war hier nun schon einige Male zum Mittagstisch. Das Buffet ist etwas abgespeckt, was bei einem Mittagstisch verständlich ist. Alles im allen passt das Preis- Leistungsverhältnis. Lediglich der Service mit Getränken ist etwas langsam.

Das war mal früher mein Lieblings all you can eat Chinese. Wurde Seit Corona aber eigentlich konstant schlechter. Gestern war ich dann schockiert wie schlecht. Fad Gewürzt, schlecht gebraten, vieles schon kalt, sehr viele Sachen waren mit Öl überladen und die Bratstation hat mir rohen Fisch gebracht. Und das für 23,90€! Sehr enttäuschend. Vermutlich mein letztes mal gewesen. Hier muss einiges passieren, dass ich dieses Lokal wieder empfehlen würde.

Alles bestens. Ich bin überwältigt von der Auswahl.

Das Essen war sehr gut. Hatten dort eine Firmenfeier. Die Bedienung war sehr unfreundlich. Leere Gläser und Teller wurden ewig nicht abgeräumt. Auch für die Neubestellung kam lange kein Personal..obwohl an der Theke darauf hingewiesen wurde.