Kaufhof in Köln

Wide range of products and quality that I like.

Great advice in the underwear department

On Tuesday, April 15, 2025, we visited a sporting goods store to buy soccer shoes for my son. There were few customers in the store at this time, and two salespeople, a man and a woman, were chatting near the shoe rack. Despite our obvious presence, none of them asked if we needed assistance. We decided to independently shortlist two pairs of shoes and try them on in two sizes each. While we were busy with the second pair, the salesperson complained loudly about how impossible some people were, that we had made a "mess" and weren't cleaning up. This unprofessional response left a negative impression and significantly diminished our purchasing experience. We put the 2nd pair away and left without buying anything.

The restaurant was ok, the staff was very nice and friendly but the schnitzel was just bad and for 16.90 euros

Friendly staff who will advise you and show you where to find the items you are looking for

Unfortunately I can only give one star. It's no longer the department store you would think of knew. Far too dark on the sales floor. Bored and sometimes unfriendly employees. Out of four employees, only one person said hello back. My question about where to find something was answered with "phew, I have no idea." Very unfortunate :-(

Today my wife and I were shopping for underwear. The female consultant did not allow me to be near the fitting room. She said it was only for women. I think this is terrible service.

I like to go to the champagne bar down there on Saturdays. It's cult and part of it. A visit to the Galeria is also part of this detour. I believe the bar is open Thursday - Saturday from 2 p.m. Give it a try.

Unfortunately, the Kaufhof is downsizing more and more, which is not surprising since almost nothing is being done to remain competitive, especially with regard to online shopping. The prices leave a lot to be desired, despite various offers. This is regularly evident in the perfume department. Despite discounts, the items are more expensive than the competition. But the winner was a current campaign in the stockings department. From five reduced items onwards there will be a further 20% discount. At the checkout you will be informed that six items are required, because five or more means six. And I'm not the first customer who "misunderstood" it. Are you serious??? How many customers then give in and buy the products anyway because they are completely taken by surprise. By the way, it would also be a suggestion to make the entrance doors barrier-free. We have often seen wheelchair users as well as customers with walking aids and rollators having problems here.

A pearl in Cologne city center. Hopefully the shop will remain part of the pedestrian zone for a long time.

Found everything you needed, good range of sports and swimwear, excellent advice. Still a minus! The usurious rip-off prices for parking in Cologne! (Parked nearby, not at Galeria)

You can find everything and there are always great offers

59.95 EUR for a shirt and then you are on the street without any outer packaging (bag). From now on Amazon will be back, where the order will be packaged neatly and usually even cheaper!

There are still salespeople who are also consultants.

Galeria Kaufhof has almost everything you could imagine to buy and from women's clothes to men's clothes down to even a piece of furniture, I think it was unbelievable in there, it was four floors full of goods and possible purchasing options so it was difficult to understand and explain but almost everything so I'll say, if you want to buy something in Galerie Kaufhof, first download the app and you'll get a 10% discount on your first purchase, which is highly recommended

A really great department store with a good selection and professional staff.

Everything is very good, many business options and the Köln primarkt is also located there

Beautifully furnished, everything your heart desires can be discovered and purchased here on 4 floors

It is/will be more visible...it's only a matter of time..! . Fewer customers, empty shops, broken escalators for months...fewer staff... For example, a mixed salad, 1 roll, 1 butter, coffee, and 1 main course = almost €30... . Wow. Not me anymore... THANK YOU for the long 40 years I enjoyed visiting YOU...this is over. It's all a matter of time...bus to the final exit

Good day! An excellent assortment of goods for every taste and budget.

For us, the parking garage is the best located in Cologne; we always park here when we are in Cologne.

Very competent advice in the jewelry department.

Super big and lots of space so you can easily walk through the store

I bought home textiles from here.

This department store is becoming more and more strange and unpleasant. The decline is visible every day and there is less and less evidence of the old good quality of the range. 70% of the time there is only a shopping experience from Rudis Resterampe. Unfortunately, Kaufhof has more than lost its fine style from its good days! It is more than sad for the employees, who are clearly giving their all, that it will be a farewell in installments. The first 4+5 floors have been closed for a long time and it is just a matter of time before the 3rd floor will also be closed. As a Cologne resident, you suffer here. 🥺

A nice place for shopping. Large selection of items. We bought shoes and handbags. Afterwards we had a delicious meal in the restaurant.

Classic department store...lively, lively and with a huge selection...the shoe department alone is larger and has a wider range of products than many specialists...

Every Friday Hänschen day down in the food department whole Hänschen 6.99 very tasty 😋 also knuckle ribs duck from the grill

It's a place in the heart of Cologne, where you can't finish visiting in one day and has so many product varieties you can't imagine. Product prices are incredibly reasonable. The restaurant is very nice. Many thanks to the kind and caring lady at the tax-free counter.

More than two weeks ago I ordered two items. According to the tracking number, the goods should be ready for collection within 2-3 working days. However, this information has remained unchanged and not updated since I placed my order. The app also contains the note: "The item is currently available in the branch for self-collection. Please note that the stock can change at any time due to sales. Unfortunately, it is not possible to reserve the item in the branch. However, you can conveniently order the item via Click & Collect in the branch and pick it up in 2-3 working days." However, when I then went to the branch, I was informed that I could not take the goods with me, even though the item was shown as available in the branch according to the app.

Still a very, very good store for shopping Thank you

Highly recommended, especially during promotional weeks.

Very nice service, good advice. Good prices

Despite there being few customers in the store, I waited an hour before I could look at a watch; there were no salespeople in sight. Ultimately I decided to buy a watch only to find out at home that it was defective. So I went back to complain about the damage. But instead of simply giving out a new watch in a customer-friendly manner and replacing the defects, the shop insists on having it repaired by the manufacturer. The watch has now been under repair for 10 weeks, which is supposed to take 5-6 weeks, and there is no one available at the phone number that was given to me to ask if I don't hear from them anymore. I definitely won't buy anything there again, it's no surprise that everyone shops online these days. I have never had such problems with defective items online as I did with my first purchase from Galeria. Edit: finally reached someone. Apparently there are delays because the watch was handed in during the school holidays... There weren't any holidays, and I don't know what that has to do with a repair. It was definitely my last purchase there.

Unfortunately it no longer exists in Solingen

I completed my training as a businessman in what was then the Kaufhof from 1981 to 1984 and had good experiences, even though the training back then was very intensive. Unfortunately the old departments no longer exist (Home and Crafts) and (Automotive Hi-Fi). I visited for a few years after my training but unfortunately the departments were abolished and Saturn is there today. Back then there were still real experts who were completely trained at the Kaufhof, from salespeople to department heads. From today's perspective, they were good years.

This is where you look for staff.

I love Galeria and am just glad that this department store still exists.

Way overpriced cold food. Unfriendly staff. Not worth to visit the restaurant on the third floor.

Well-stocked gallery in the city center.

Galeria Kaufhof is a large, well-stocked department store with a variety of clothing, cosmetics, home goods, and electronics. The central location makes it a convenient stop while shopping in the city. However, the store feels a bit outdated, and the prices are often higher than what you’d find in other shops or online. The customer service can be hit or miss—some staff are helpful, while others seem uninterested. The food section and gourmet floor are a highlight, offering a good selection of international and local products. But overall, it’s just a standard department store experience without anything particularly exciting.

Great view of Cologne from the parking deck

It is a beautiful store where you can find anything and everything, you need to spare a full day to visit it in detail, and you can relax in its stylish restaurant when you are tired.

The good old Kaufhof for your needs🤗

Not what it used to be either. I can order myself, I don't have to go to Cologne.

Cult store is a bit old but you get what you want

Lots of selection, good discounts, not out of style, but vital for fashion and household items.

Good department store, large, large assortment, everything is great so far. Found a nice pair of pants today, then went to the checkout... long line, to the next checkout... long line, to the next checkout... long line. I put my pants away and bought one at P+C.

Well-stocked selection of textiles and many things for everyday life. The breakfast starts the day in a good mood because the service is very friendly

January 2025 In January 2025, the Kaufhof will be bright and friendly. The range of goods on offer is generally of good quality. Although the range of goods on offer has been significantly reduced compared to previous decades, Kaufhof Hohe Str. is still a very good address in Cologne. The employees found in various departments were friendly and helpful. The direction is right! -------------------------------------------------- -----------------

What can I say....just a department store. You can find all sorts of things. I was just in the toilet. It was great!

Confusing sales offers. MA is sometimes a bit (over) required. It was different.

Huge shopping center. And most of the time you come in somewhere different than where you came in. Lots of choice, prices okay.

Kaufhof 👍 Good thing it still exists. A change from the online shop and always nice to be able to move around while shopping and not always just use your fingers or mouse. 👍👍👍👍👍

Really a very good place for shopping. There were good sale on certain items. Always enjoy going in there.

Too bad. Unfortunately that won't work.

Unfortunately unprofessional! Tom Tailor sweaters were advertised on the first floor. 1pc. €39.99, 2 pieces. for 50€. So I picked out 2. At the checkout they explained to me that the advertising had expired the day before. Sign was still there. That wasn't my problem. The cashier was unwilling to compromise. You leave the sweaters there and buy the next ones somewhere else.

The staff at the checkouts were very friendly, but communion dresses weren't there yet, even though they had supposedly been ordered. It's surprising, because the time is already over

Shopping center located at the intersection of Cologne's busiest streets. There is a large supermarket on the ground floor.

Good gallery, with the typical old ladies saleswomen... Somehow nostalgic but unfortunately no longer up to date. With the prices that are charged in the perfume departments, for example, it is no wonder why there is always a threat of bankruptcy.

Very courteous employee at Dior👌I would happily shop there again.

The building now looks dilapidated. It drips and not everything works. It's a tragedy how a once wonderful department store was ruined by financial wolves! We received very good advice in the household goods department, but not in the shoe department. There was suitable goods available for us, but overall there seemed to be less available than before. However, we also recently visited Beck in Munich - no comparison; almost like McDonald’s vs. star restaurants! But you can also get your fill at McDonald's. That's why my frugal impression is perhaps to be seen in relative terms.

Incredibly many beautiful clothes. I'm very happy with you, keep it up!

Large selection of brands, beautifully maintained center. However, the exits are confusing.

You can get pretty much everything here. Visually, this Kaufhof main branch always looks very good, modernly furnished, with free WiFi.

Very nice service, great selection.

Lots of choice, even groceries in the basement. Toilets are also available, but if there are a lot of customers there will be a waiting time. Female employees are more likely to be rude or, if so, less likely to be spoken to. Or at the checkout.

The galeria Kaufhof on Hohe Straße is an excellent Kaufhof! There is a finest deli department downstairs on the ground floor where you can also eat! Perfume department is also very good! You will receive very good advice here in the house! There is a fashion clothing for men, women and children as well as a sports department! And there is a wonderful toy department that makes children's hearts beat faster! There is another self-service restaurant upstairs! The staff is very friendly! There is also a parking garage attached!

Good shopping opportunity. If you love the 80s or 90s, this is the place for you. Kaufhof has missed out on the new age, digitalization and appearance these days. Shopping like back then with Grandma Bad Grandpa 😀

Needed an indoor sneaker. Found a competent saleswoman who, after a few questions about my feet, immediately brought me two suitable models. I'm totally happy with the shoe. Thanks

Unbelievable... I just bought something there for over €80. When I wanted to have my parking ticket validated, surprise, that only works in conjunction with a customer card, which I don't have. So I paid €3 for 10 minutes of parking. Original tone from the saleswoman “Yes, I know, customers have been complaining about this for 5 years.” What, for 5 years? I already know why I've only been shopping at Amazon since 2007 and no longer at Kaufhof (this year, by the way, a mid-4-digit amount).

Beer and meat rolls are always possible upstairs

I like it because you find what you don't think you have: always beautiful, original things and not necessarily more expensive.

Bathroom use fee is 50 cents. Nice department store. Dogs are allowed

Large store where you can find major brands. The surface area is relatively large and the choice is substantial. The wait at the checkouts is short and the staff is welcoming.

Not as beautiful as it used to be. In my opinion, the situation arose due to poor management. It's no fun shopping there

Gigantic restaurant Huge toy department

Large and well-visited Galeria Kaufhof branch in the center of Cologne between Heumarkt and Neumarkt. Very good transport connections with the KVB.

It has everything, the prices are not bad at all

Always a great shopping experience for me. Thanks

Cash registers close without prior notice, no employee is nearby or no one feels responsible. It's only minutes after closing time that you find out in front of the security guard that no one is there anymore and you are asked to leave the store.

Yesterday I had breakfast in the Kaufhof/Hohe Straße restaurant. I have repeatedly noticed how great the service and how friendly and attentive the staff are. I am a wheelchair user and unfortunately I am not treated so helpfully everywhere. Please appreciate your staff and be happy to have such dedicated staff. Big thanks to everyone.

I dont mind the prices. The problem is quality. I buy something. One day layer already problems. This is not a problem I am used to having shopping in the USA. I bought a bed sheet and the zipper broke immediatly when using it. I dont have time be a guinne pig. They should do the quality control not me!

Nice staff, nice to go shopping here

Beautiful place to shop. Everything clean and tidy. Well organised.

If you want to know why this (and probably all of its kind) once proud department store will have to close its doors for good sooner or later, you should pay it a visit in these pre-Christmas days. We did that. Occasionally, bored and not particularly committed saleswomen (because they are definitely underpaid) are leaning in the corners, they look as if they expect to be fired at any minute. The goods are draped more or less carelessly, the idea of ​​a leftover ramp comes to mind. The prices: grossly overpriced. The idea of ​​buying a sports sweater was quickly abandoned on our part. Later we got two sweaters online for the price of one. The comparison is unfair, we know that, but why should we reward this company?

Always a great shopping experience. Great restaurant with a huge selection. No, department stores don't work anymore. On the contrary. Things are going well in Cologne, it's packed

Restaurant, very pleasant, cozy and delicious dishes

Unfortunately, all of my interactions with this store have been poor or mediocre at best. Prices are regularly incorrectly marked, or discounts are (seemingly intentionally) communicated unclearly, so that you only find out at the checkout that your purchase is becoming more expensive. I think that some people were too intimidated or in a hurry to cancel the purchase, ask for the correct price, or return parts of the purchase. The employees are occasionally friendly and helpful, but sometimes they are extremely unfriendly and/or poorly trained, so that you often have to wait for more experienced staff to come and explain the checkout. It's really a shame that this chain is gradually going down the drain and losing out to online providers, especially if you want to support local trade. Unfortunately, it's no surprise when you look at this branch.

Hope Kaufhof remains the best store

Here the customer is lured with an additional 15% discount on reduced and non-reduced perfumery items (added on the receipt) ... and if you then want to redeem this, then it is said that this does not apply to a reduced item from the current advertisement... No combination with other discount offers... How illogical is that… every reduced item is a discount promotion… Pure customer fraud... next to the service staff who would rather exchange recipes than serve customers.

Very nice shopping center, clear and attractive. Had a very nice saleswoman who gave great advice. Recommended.

A nice department store, I really enjoyed the food shop in the basement, they had a great selection of produce, including some really interesting tinned seafood from Portugal and Spain

Very tasty cafe and cake prices okay.

Review for 123 Maison, Kaufhof Cologne Unfortunately, I have to share a very negative experience that my wife had today at 123 Maison in Kaufhof Cologne. She wanted to look for clothes, but was repeatedly told by the saleswoman that not all items of clothing were available in her size. This behavior left her feeling misunderstood and discriminated against - a feeling no one should have to experience while shopping. Instead of competent advice, she was given a degrading feeling that still bothers her hours after the visit. Such comments are not only unprofessional, but completely disrespectful. I have been a customer of your brand and have purchased a few items, but unfortunately after this experience I can no longer recommend this location. Customer service should aim to support customers – not humiliate them.

The historic Kaufhof headquarters from 1914 in the city of Cologne. 1000x everything under one roof. And it has to stay that way! As always great...

I haven't been to the Kaufhof for a long time and was looking for a perfume. After they couldn't help us in the specialist store with the capital D and in the end only referred us to their own website, I was very grateful to the Kaufhof saleswoman in the perfume department for the very pleasant and proactive support (it's almost like that today no longer used to it). We ultimately found what we were looking for and would be happy to come back when the opportunity arises.

We bought a lot of Santa Claus figures, the prices are high but there are very nice products, if you wait for the discount time, you can buy quality products at affordable prices.

Lots of shops and offers. Gladly again

Here you can sit down in the restaurant upstairs and eat or drink something. You can also shop very well in the department store. Is everything handicapped accessible