Kaiser Palast in Köln

I can't recommend this restaurant. I ate there with my family today. The food at the buffet was very bad, the staff were very tired of their work and were also paying attention to what we put on our plates. I can't recommend it! There was a lady at the buffet who kept giving away food, which I thought was very disgusting.

The place is great and I can only recommend it. The staff is just unfriendly. We were there yesterday, and the lady at the door was really rude. She's old; maybe she's tired of working.

The buffet was cold. Unfortunately, the food wasn't tasty either.

The price/performance ratio is OK, nothing more. I expected more selection for such a large restaurant.

Ein gutes Restaurant ,mit vielen sehr schmackhaften Gerichten, Salate,Obst ,leckere Vorsuppen Shushi und Eis,zu einem kleinen Preis als Mittagsbuffet.

It's become a complete rip-off. A year ago, you didn't have to order a drink, but when I went there again to eat, they demanded that we order a drink, otherwise we wouldn't be allowed to eat anything. The waitress was unfriendly, and there was no privacy because the waitress stared at us the whole time.

The service was unfriendly. We were constantly being watched and looked at while eating. We found at least five long female hairs on our plates.

Hello, I was here with a friend, the atmosphere was great, the food was tasty, it is on the first floor.....L.g

Very tasty. Friendly service. A bit pricey on holidays, but the food is really very good. The selection is large and there's something for every taste. I'll be back again and again.

I tried to eat there again but like last time the food was cold

Apparently the unfriendly employees in Germany work here

The atmosphere was ok, the tablecloth was already dirty when we arrived. Unfortunately the food was very cold overall, the prepared dishes - chicken, baked fish and duck - were all very cold and tough, which shouldn't be the case. The ice cream was delicious, but the service wasn't particularly welcoming. When we came in, we were asked how many people had made the reservation... and then the older gentleman (the boss) ran off, waited at the end of the corridor and said we could sit down anywhere. Without letting us know whether a waiter would be coming etc. he disappeared behind the counter without a word. The vegetables weren't really fresh and the sauces unfortunately felt rancid. After the first service we were no longer really noticed when we said that we were unfortunately very dissatisfied and would like to speak to the boss... the older gentleman from the beginning was simply told that he was shopping, which of course wasn't true... so we were deliberately lied to... and a younger lady was sent ahead who of course couldn't say anything about anything. All in all my birthday was unfortunately very disappointing and it was the last time we ate there. Unfortunately the worst all you can eat experience I have had so far. None of us were full because the food was, unfortunately, inedible. The Mongolian buffet was okay overall, and the ice cream was the best part of the buffet. They also offered grapes with stems that didn't look particularly fresh. I don't think that's okay either, because I don't go out to eat to finish my dessert myself. Very disappointing! Unfortunately, I wouldn't recommend it.

An Asian buffet that offers all kinds of dishes, and a Mongolian who prepares the food fresh.

The food is fresh and delicious! A good selection and something for everyone. Highly recommended!

The lunch buffet is okay. Baked bananas and apples are not recommended.

The food is excellent, and the raw dishes the chef grills are fantastic. Unfortunately, the staff are hard to understand, but otherwise, everything is good.

The price is good, but unfortunately, the service was very unfriendly. The freshly fried food tastes delicious, but the ready-made items are unfortunately very oversalted.

The entire atmosphere of the restaurant visit was ruined by an insolent, incompetent older Chinese woman. She constantly complained, pushed us, and stood at the table counting how much and what kind of food we had.

You can go there, but I personally won't go back 🤷‍♀️ I've had better Chinese food for the price.

Awesome shop! Really delicious and beautifully decorated.

Typical “Mongol” with the corresponding range of food and drinks. Some displays deserve a little more attention. The range of “raw” meat and fish products was manageable. The ice chest could cool a little better.

The buffet was okay, but an hour before the end it wasn't great at times, but still tasty. The service was good and the ambience was appropriate. It's nice to be able to see out from above. Price was reasonable.

The food as a buffet tasted good, but the service was unacceptable for us. Drinks were forced on us that we didn't want. The atmosphere in the restaurant was like that of a cafeteria.

Hello have been going there for years but the food for the price has left me looking for a new restaurant

Been going to the Imperial Palace for over 10 years and are always satisfied! In many new "all-in" Asian restaurants the quality drops very quickly! But things are always consistently good in the Imperial Palace!

Phew, that was bad. The food tastes terrible. Mainly old frying fat. Never again. 90 euros for 3 people for nothing. We couldn't eat it.

in der Woche Heute am 15.04.25 für zwei Personen All you can eat Viel zu Teuer ,das Essen teilweise kalt, die Ente schmeckt wie Kaugummi & Esssen zum Teil nicht durch. NIE WIEDER!!!

The buffet food is not good for the price. I've had better Asian food. I cannot recommend the restaurant.

Everything perfect except not enough carbonation in the drink and the drink not cold. Otherwise 🔝

Very tasty food, there is something for everyone at the buffet. Both the lunch and dinner buffets are very good, and the price is more than reasonable.

There were eight of us at one of the round tables and we had reserved for 5:30 p.m. Unfortunately, I have to complain that the tablecloth was full of grease stains and had holes... Cutlery wasn't clean either! Food was very tasty and fresh. It was refilled immediately. Service decreased a bit as it got busier, but was still somewhat tolerable.

The alcohol is extra, the assortment is very small, there is not even Chinese music, you sit as if in the Soviet canteen. The staff is at the highest level.

As always, very good. This time we were there at lunchtime. The selection was good and fresh Cleanliness was present everywhere... Everything was great...

Everything is very mediocre. The spring rolls didn't taste good. The rice and beef with onions were only lukewarm.

Very popular and often crowded on Saturday evenings. We had reserved for 7 p.m. everything was great and the service was quick despite the store being full. The food was quickly replaced as soon as it was empty. The food from the grill came surprisingly quickly and was also very tasty.

Yes, very much so. However, it is a bit noisy because of polio. Otherwise recommended.

Es ist schon lecker aber die Qualität mittel und es gibt zu wenige Sachen die Mann essen kann Aber nett und manchmal unartig

We really enjoy going there as a big family. There is something for everyone at this buffet. For every age group! There are round tables that are very attractive for large groups as entertaining is easy here. There is also a room for private parties. The lunch menu is very cheap. We especially enjoy going there for family celebrations. There is a play area for children.

Food was good, glutamate is the Maggie of Asia. You can taste it very strongly. My Mongolian plate with kangaroo, sea bass, lamb, cuttlefish and tilapia o'clock vegetables. Unfortunately everything was completely dry and burnt. The food from the buffet was good to OK and quite varied Will go again.

Relatively small buffet, but the food was delicious.

Very friendly service, very tasty food. Overall recommended!!!

Disappointing experience – no longer recommended We used to enjoy going to this restaurant, but unfortunately it has declined significantly. The ambience now seems old and unkempt, and the cleanliness leaves a lot to be desired. The buffet was disappointing - only the vegetable spring rolls were edible. At the counter with the fresh preparation, the selection was good and the food was tasty, that's why we get one star. However, the service was an absolute disaster. While we were still eating, the waitress wanted to clear our table several times, including spices. When I politely asked that we still eat, she responded in a bitchy and unfriendly manner. Although the official opening hours are until 10 p.m., we were put under pressure an hour beforehand by the constant appearance of the waitress with the cashier. That was extremely unpleasant and unprofessional. Unfortunately that was our last visit. No longer recommended.

So I was there the second time and I have to say it's just rubbish, their food consists of 90% salt, I still have to drink liters of water after the visit and the waitress was very rude and rude. Never again, not even if it cost €10!!!

People should take much better care of the guard rooms. Especially the toilets. Toilet seats are missing. Cleaning schedule is not posted either. We were there on January 12th, 2025. It was just disgusting, especially the women's toilet. I don't want to go into more detail. We won't eat there again.

I could give it 5 stars just because of the tempting smell of Chinese dishes in the restaurant! 😂 The staff was really nice and we didn't have to wait long for our drinks. I recommend taking the buffet because EVERYTHING is available to you. I'm not a fan of spicy food, but for those who like spicy food, I recommend the restaurant. So everything is fine, the prices are reasonable and the atmosphere is great.

Food was tasty but waitress left with her

Good selection on site and nice, capable staff

Food quite good..very very cold in the restaurant..you should take a cardigan with you...well and service at all you can eat...

Everything was great, very tasty 😋 But with the prices you get a cable fire in your pacemaker...

Food was varied and good. Large selection of Asian specialties. Staff quick and very friendly.

If you want to spoil your mood and throw money away, welcome to this restaurant. What awaits you: the restaurant looks really great☺️, but that's where all the positives end. 😅 If you don't order drinks, you'll soon have to meet with rather impolite staff. The atmosphere was quite unpleasant, and when you pay, be prepared that they won't even say goodbye to you, let alone come back or have a nice day. Regarding the food, in my opinion, considering that it was lunch, it was not enough, it was the only restaurant that did not have fried rice on the menu. Fried bananas, in general, the dough in the middle was raw, and I thought that nothing could spoil bananas🤣 they managed to do it. Unfortunately, I cannot recommend this restaurant, and I myself will not go there again.

Thank you very much for everything. Mega tasty. Have a good, healthy, successful new year and a happy new year 2025 and good luck, and much success and good health for the new year. Warmest regards from the J siblings.

great food. The bomb tastes much better than any other buffet restaurant in the city!!! great recommendation!!!!

Terrible food. Unfriendly service. It used to be better.

Unfortunately, the food was better

Very loud, bad food, lots of small children, dirty, rough, zero

Am Wochenende... Zu voll... Schon ekelhaft wie so mancher '' frisst'' wie die Geier wird das Buffet gestürmt und der Teller mit Garnelen überhäuft. Aber das ist ja auch in den All inklusiv Buffet Hotels so 😂😂

My husband said he was craving Chinese food, so I went to visit him, but I was bloated and the only thing he could eat was Ssau! I didn’t eat the meat because it didn’t look sacred! Although it was cheap at 25 euros per person, the food was not tasty and not very diverse! What's really strange is that most of the servers were Chinese, and even though I spoke in Chinese because I don't speak German, they only spoke German to me! Haha, as expected, the Chinese are amazing haha! Anyway, I don't recommend this and I won't go again.

Unfortunately, preferably zero stars is not possible. Bad food! Service bad! Ambience also bad, dirty and musty.

Food doesn't taste good. There were strange things in the sushi, way too overpriced, I don't recommend it at all.

It used to be significantly better

Food is rich and tasty. We were there at 7 p.m., where a surprisingly large number of small children were still making noise. Dirty dishes were cleared away very quickly. Very big, it resonates strongly, prices have risen sharply like everywhere else.

Unfortunately, the high frequency made it feel like we were in a canteen. The food was terrible in my opinion, but the worst was the sushi. Tasted like it was 2 days old & the fried sushi was ONLY with cucumber. But since you want to fill up your customers quickly, you use a lot of rice so that you only taste the “fried” stuff. Definitely not recommended.

Wenn man rein geht fühlt es sich ganz wohl an, der Service ist ganz nett und das essen schmeckt auch gut nur es wäre besser wenn es mehr Nachtisch Auswahl gibt z.b mochi oder andere Desserts

From start to finish everything was great 👍

Sehr unfreundlich man wird nicht begrüßt nicht bedient essen immer mehr und kalt

With a price of €30 per person I had higher expectations, unfortunately I was a bit disappointed. It was OK, but not outstanding. Overall I would give it a rating of 6.5/10

The food was very good. The price was also reasonable. Only the waitresses were unfriendly. They don't even apologize when they reach between you to cover the plates. I found it inappropriate and once I was really frightened. This doesn't create any ambience because you always feel like the waitresses are trying to get rid of you. It's a shame because I've been going there for years and, as I said, the food is very tasty.

They have program until 23 and when I arrive at 21:20 , the Say that I have only 30 minutes for eat , i don't recomand this restaurant

This time I only got something to take away, but again it was delicious, great price and a good quantity. I can only recommend the buffet. Always my pleasure. 👍

We were there on Monday with my family. But the food was cold and not entirely fresh.

Here you can see how big the restaurant is. But, despite the size, there is never a long line at the buffet. Disadvantages of size? Volume. Always had a parking space.

Recently I was at a Christmas party in the Imperial Palace. Now the food was, what else could you expect, frozen quality and it felt like nothing was fresh. Except maybe the salad. You can only order drinks and I find it difficult when opening times are stated until 11 p.m. But at around 10 p.m. you are secretly asked to pay. N

Original: The buffet with grill is awesome. It's always refilled, the staff takes good care of it and clears everything away quickly. Always very crowded on weekends, but not during the week. However, I found that the sauces became spicier with each visit. Sushi is also ready-made sushi. Update 11/23/24: Has subsided. It was full, loud (which we had already prepared for beforehand), the service on the weekend was probably new and didn't understand everything straight away. In addition: - The grilled beef was as tough as anything else. - The chicken tasted like it was no longer good - Food from the grill always arrives at the table spicy (you could offer to put the sauces in a bowl beforehand and then pour them on the food) - Sushi is nothing special and I'm missing a small bowl for the "wasabi"

Eating means taking your time, old wisdom from Confucius and the guest serves himself, alone is probably unwise, therefore well suited for several guests, how many "ducks" must believe in it per day..

The atmosphere is really very nice Food really not good. We were there today. The food was often a bit colder, which can definitely happen. But maybe the whole dish shouldn't be like that - most of the things were just raw on the inside and you could hardly eat them. So you had to leave a lot of food behind. There were a lot of bones in the fish. Something that should perhaps be added, especially if children eat it. I am very disappointed with it And the staff are just terrible, super rude, don't say hello, don't say goodbye, are constantly annoyed, stressed. Don't respond to criticism when you say it. Hey, that was still raw. We didn't want to leave it lying around and you'll be looked at askance for it, so customer friendly is definitely something else very disappointing. We were there four times, twice of which were bad and the children having stomach aches in a row is not an option, so it's better to offer fewer things and do it sensibly. So serving a meal to guests is very disappointing really. And if you want hot food, you might want to bring your own microwave.

Be careful when billing and paying by card!

The food is simply delicious I recommend it To come here

Because of the negative reviews, we wanted to see for ourselves whether it really turned out that bad. Since the elevator was broken, an employee picked us up in the freight elevator. We would be warmly welcomed and entertained. The buffet was good and tasty. The temperature of the food was just right so that you could eat without getting burnt blisters. Everything was clean. The staff was very attentive and friendly. Our conclusion: it was good, tasty and reasonably priced.

The sanitary facilities are really bottom drawer. Parents often don't supervise their small children, so you have to be careful not to get knocked over. The fact that three stars are given here is due to the extremely tasty and plentiful selection of food. Maybe it's better to take the "to go" with you, then you'll have more peace at home!

Horrible menu, nothing to eat, everything is fried and tasteless. It’s better not to come here at lunchtime. The staff is not friendly.

Scampi is always empty. The fruit is really old and has no taste. The owner of the house watches what you take all the time. And I asked the owner why the scampi was empty and he said it was expensive. So be careful not recommended👎🏼

The waiter is absolutely unfriendly and disrespectful

Food tastes good but a little too loud and it is way too warm in the restaurant

It's quite good on site, except that the light is everywhere in different places

They are too ashamed to make new food...no quality meat

Parking spaces are rare. Salad selection very small.

We have been here many times. But with each visit the disappointment grew greater. The waiter/waitresses are often very disrespectful and unfriendly and if you don't give them a tip they cheekily ask for it. It's very loud there. Sometimes it's the music, sometimes it's the screaming children running around. A few times we noticed the boss arguing loudly with the waitresses in the middle... Unfortunately, the taste of the food has changed a lot over time. Unfortunately not recommended. Actually not even worth a star...

Food is always delicious, warm and fresh despite the buffet.

I can recommend it very well without hesitation.

Unfortunately, the selection is a bit loud at times.

Good selection and tastes good.

Unfortunately it is no longer what it was Not cleaned

Food was OK. I deduct points because of the gentleman standing behind the grill plate. You should use 2 plates. One for meat and one for fish. Our food (fish) smelled like beef and that's not possible

The food is good but too loud, too crowded, mass processing. No entertainment possible!

In my opinion, a nightmare on Saturday evening. A volume significantly higher than in a train station hall. Partitions in the large hall would help here. This has nothing to do with food culture, conversation was hardly possible. It's a shame considering the really great buffet and the excellent food.

Went there for the lunch buffet and the food was okay. You can't say anything about the price either, it was reasonable (12.90 euros). But there are better Chinese restaurants

A little salty but fresh and tasty.

The food was OK, but the service from the waitress was unfortunately extremely disappointing. She was rude and after only an hour she clearly asked us to leave the restaurant - saying "You have to go now!". She also came to our table every ten minutes just to reprimand us in an inappropriate tone, which had a negative impact on the whole atmosphere. Such behavior is unacceptable and unfortunately completely ruined our visit."

The food was fine but the waitress was an absolute disaster. She was extremely rude and cheekily asked us to leave after just an hour - literally "You have to leave now!" She came to our table every ten minutes just to complain about something and ruin our evening. Such behavior is completely unacceptable and ruined the whole visit!