Kaiser Palast in Köln

Sehr unfreundlich man wird nicht begrüßt nicht bedient essen immer mehr und kalt

With a price of €30 per person I had higher expectations, unfortunately I was a bit disappointed. It was OK, but not outstanding. Overall I would give it a rating of 6.5/10

The food was very good. The price was also reasonable. Only the waitresses were unfriendly. They don't even apologize when they reach between you to cover the plates. I found it inappropriate and once I was really frightened. This doesn't create any ambience because you always feel like the waitresses are trying to get rid of you. It's a shame because I've been going there for years and, as I said, the food is very tasty.

They have program until 23 and when I arrive at 21:20 , the Say that I have only 30 minutes for eat , i don't recomand this restaurant

This time I only got something to take away, but again it was delicious, great price and a good quantity. I can only recommend the buffet. Always my pleasure. 👍

We were there on Monday with my family. But the food was cold and not entirely fresh.

Here you can see how big the restaurant is. But, despite the size, there is never a long line at the buffet. Disadvantages of size? Volume. Always had a parking space.

Recently I was at a Christmas party in the Imperial Palace. Now the food was, what else could you expect, frozen quality and it felt like nothing was fresh. Except maybe the salad. You can only order drinks and I find it difficult when opening times are stated until 11 p.m. But at around 10 p.m. you are secretly asked to pay. N

Original: The buffet with grill is awesome. It's always refilled, the staff takes good care of it and clears everything away quickly. Always very crowded on weekends, but not during the week. However, I found that the sauces became spicier with each visit. Sushi is also ready-made sushi. Update 11/23/24: Has subsided. It was full, loud (which we had already prepared for beforehand), the service on the weekend was probably new and didn't understand everything straight away. In addition: - The grilled beef was as tough as anything else. - The chicken tasted like it was no longer good - Food from the grill always arrives at the table spicy (you could offer to put the sauces in a bowl beforehand and then pour them on the food) - Sushi is nothing special and I'm missing a small bowl for the "wasabi"

Eating means taking your time, old wisdom from Confucius and the guest serves himself, alone is probably unwise, therefore well suited for several guests, how many "ducks" must believe in it per day..

The atmosphere is really very nice Food really not good. We were there today. The food was often a bit colder, which can definitely happen. But maybe the whole dish shouldn't be like that - most of the things were just raw on the inside and you could hardly eat them. So you had to leave a lot of food behind. There were a lot of bones in the fish. Something that should perhaps be added, especially if children eat it. I am very disappointed with it And the staff are just terrible, super rude, don't say hello, don't say goodbye, are constantly annoyed, stressed. Don't respond to criticism when you say it. Hey, that was still raw. We didn't want to leave it lying around and you'll be looked at askance for it, so customer friendly is definitely something else very disappointing. We were there four times, twice of which were bad and the children having stomach aches in a row is not an option, so it's better to offer fewer things and do it sensibly. So serving a meal to guests is very disappointing really. And if you want hot food, you might want to bring your own microwave.

Be careful when billing and paying by card!

The food is simply delicious I recommend it To come here

Because of the negative reviews, we wanted to see for ourselves whether it really turned out that bad. Since the elevator was broken, an employee picked us up in the freight elevator. We would be warmly welcomed and entertained. The buffet was good and tasty. The temperature of the food was just right so that you could eat without getting burnt blisters. Everything was clean. The staff was very attentive and friendly. Our conclusion: it was good, tasty and reasonably priced.

The sanitary facilities are really bottom drawer. Parents often don't supervise their small children, so you have to be careful not to get knocked over. The fact that three stars are given here is due to the extremely tasty and plentiful selection of food. Maybe it's better to take the "to go" with you, then you'll have more peace at home!

Horrible menu, nothing to eat, everything is fried and tasteless. It’s better not to come here at lunchtime. The staff is not friendly.

Scampi is always empty. The fruit is really old and has no taste. The owner of the house watches what you take all the time. And I asked the owner why the scampi was empty and he said it was expensive. So be careful not recommended👎🏼

The waiter is absolutely unfriendly and disrespectful

Food tastes good but a little too loud and it is way too warm in the restaurant

It's quite good on site, except that the light is everywhere in different places

They are too ashamed to make new food...no quality meat

Parking spaces are rare. Salad selection very small.

We have been here many times. But with each visit the disappointment grew greater. The waiter/waitresses are often very disrespectful and unfriendly and if you don't give them a tip they cheekily ask for it. It's very loud there. Sometimes it's the music, sometimes it's the screaming children running around. A few times we noticed the boss arguing loudly with the waitresses in the middle... Unfortunately, the taste of the food has changed a lot over time. Unfortunately not recommended. Actually not even worth a star...

Food is always delicious, warm and fresh despite the buffet.

I can recommend it very well without hesitation.

Unfortunately, the selection is a bit loud at times.

Good selection and tastes good.

Unfortunately it is no longer what it was Not cleaned

Food was OK. I deduct points because of the gentleman standing behind the grill plate. You should use 2 plates. One for meat and one for fish. Our food (fish) smelled like beef and that's not possible

The food is good but too loud, too crowded, mass processing. No entertainment possible!

In my opinion, a nightmare on Saturday evening. A volume significantly higher than in a train station hall. Partitions in the large hall would help here. This has nothing to do with food culture, conversation was hardly possible. It's a shame considering the really great buffet and the excellent food.

Went there for the lunch buffet and the food was okay. You can't say anything about the price either, it was reasonable (12.90 euros). But there are better Chinese restaurants

A little salty but fresh and tasty.

The food was OK, but the service from the waitress was unfortunately extremely disappointing. She was rude and after only an hour she clearly asked us to leave the restaurant - saying "You have to go now!". She also came to our table every ten minutes just to reprimand us in an inappropriate tone, which had a negative impact on the whole atmosphere. Such behavior is unacceptable and unfortunately completely ruined our visit."

The food was okay, but unfortunately the service from the waitress was extremely disappointing. She was rude and asked us in no uncertain terms to leave the restaurant after just an hour - with the words "You have to leave now!" She also came to our table every ten minutes just to reprimand us in an inappropriate tone, which negatively affected the entire atmosphere. Such behavior is unacceptable and unfortunately completely ruined our visit."

You get your money's worth...very good food...after a little wait for the service everything was really good...

The food was fine but the waitress was an absolute disaster. She was extremely rude and cheekily asked us to leave after just an hour - literally "You have to leave now!" She came to our table every ten minutes just to complain about something and ruin our evening. Such behavior is completely unacceptable and ruined the whole visit!

We have been there 3 times with the family so far. In itself, the food at the lunch buffet is okay. However, when paying early, the waitress actively asked for a tip when we wanted to pay with a card and denied the tip before eating. Since we just sat down and ordered the drinks, we were asked again that we also pay a tip by card can. Which I found totally outrageous, we felt totally ripped off. In addition, the plates were still on the table for the second course, and they were not cleared away. It was all a bit too hectic for me. There are better restaurants in the surrounding area and the buffet is also more extensive. However, when it comes to this tip requirement, you can also scare them away. Tipping is not a must and is left to the guest individually. There are many other restaurants that offer a high quality lunch buffet 👍

Let's say food is OK. Was there during the week and the selection of Chinese dishes was a bit too thin for me personally. Some of the chair cushions looked pretty worn out. It's a shame, we could do more with it.

I ordered takeaway there today. Super tasty, always. Thank you very much

The food was very tasty! There is also a grill. We come here often. And the price compared to others is a little cheaper!

I have known the restaurant since it opened. We used to go there every week and felt very comfortable and the food and service were also very friendly. When I had mussel shells in my food, no, I didn't put any mussels on my plate and I injured my gums and tooth as a result and unfortunately the food always came to the table that evening cold, we took a break for two years. Today we decided to give it another chance and what can I say... food came to the table cold again. Despite complaining, we received no apology, let alone any “compensation”. At least we got free tea back then. The taste of the food was also no longer the same as it was back then. The sauces had no taste, the food wasn't fresh and even the buffet was partly cold.

The food is good and the service is excellent

I wasn’t able to take a photo or video of the food but it was a wonderful experience! We went there on a saturday dinner, it was a lot of people and a lot of kids at that time that is why a bit noisy. But the place has a lot of customers. No need for a reservation, except probably for special occasions or dates. A ton of food options and they always refill it. The price is about €23 per person. The drinks are not included. It is very worth it.

I don't think the food was that good, the food wasn't cooked, I ordered drinks and they only came at the end

The ambience does justice to a nice Chinese restaurant. Unfortunately the rest isn't... Quality of service and food offered is below average. There are much better offers in the surrounding area.

Rich buffet with every kind of food imaginable. Fish & meat was okay. Mostly well attended

A lot of things here are designed for mass. You get a whole lot of different food for one flat price. Of course it is a bit louder due to the crowd. If you don't like that you can go to a smaller restaurant. I like going here, you can get lots of delicious things here at a good and fair price.

This is a very poor and disappointing restaurant If you eat a lot, you often pay more, even though it's a buffet They come and shout at you The food smells very bad I got severe poisoning from it And they lie a lot

The quality was better and the cleanliness...well

We used to love being here. Unfortunately, the quality of the food and the hospitality of the staff have adapted to the level of the “eating” audience. Too bad

We've eaten there several times. In the end, however, we were not at all satisfied. The staff never came to ask if you wanted something to drink. Why... in the end I noticed that we had been charged for too many drinks. When I wanted to continue looking for what I actually had to pay for, the payment card was simply snatched out of my hand and held directly in front of the scanner. I have never experienced anything so brazen and I am hereby saying it publicly!!!!

Tasty, not expensive, convenient.

Not a lot of options for Sauces to prepare fresh flesh. Service was good.

It was delicious and worth the price. The selection is large, there is plenty of space and the service is attentive. There is a lot going on there, which is consistent with the size of the restaurant.

The quality of the food is very good, the buffet is rich and fresh. From the starter to the dessert we didn't miss anything.

What can you get with 22 euros in Germany now? A burger and some fries and some drinks in KFC. Here you can have fried fish, chicken, spring rolls, beef, shrimps, salad, sushi, ice cream, 8 kinds of fruits, cakes, also Chinese style BBQ with seafood lamb mushrooms etc. I don’t know what you get to complain about with this price.

The first time I went and the last time I went. The waiters were very rude, disrespectful and arrogant. There are very few types of dishes. We have been to many buffet restaurants, and the dishes in this one are the least. They look very unappetizing, and the fried Wok has no taste. The ingredients are not very fresh, the prices are expensive and there is nothing to eat. The service was very poor. Will not go again. Very disappointing and a very unpleasant dining experience. I won’t recommend it to people around me either.

I like the food.Large selection.All you can eat. Something for everyone. The restaurant is very large and internationally visited. Cleaner toilets would be nice.

This restaurant is highly not recommended. The waiter was very indifferent as soon as he entered. There were no customers when we arrived and it was indeed a bit late. The first thing we asked was if we could still eat at this place. I got a reply that I can eat, but the kitchen closes at 10 o'clock. We agreed. First of all, there were too few dishes and the dishes were not very fresh. The hot and sour soup is okay, but the other vegetable soup is not very fresh, like endless vegetables mixed together. There is a very strange smell. The Wok dishes taste average and are just the last remaining dregs. The iron plate has almost no taste. The environment is average. The most important thing is that the service is poor and rude. When I was picking up my meal, a waitress beside me suddenly said something. I thought she was talking to me, so I asked her what? She replied to me very coldly, "I didn't talk to you" and left. It turned out that she was talking on the phone with headphones on and was very arrogant, rude and disrespectful. They have been urging us to get the food quickly since 9:42, and told us that we can go get the food first because we have to finish cleaning tonight, but we can eat until 23:00. So we went to pick up the food in a hurry. After picking up the food, we were asked if we wanted to take more. We said we would not take any more, so a wave of people immediately picked up the food and it was not yet 10 o'clock. About 20 minutes later, before 10:30, while I was still eating, a slightly older male waiter (who seemed like the boss) came over and asked us whether we should pay in cash or by credit card. He did not smile at all during the entire meal and was very indifferent. I said cash. We thought he knew that paying cash would allow them to settle the bill earlier. As a result, he immediately took out his cell phone and pointed at the total number in it without saying anything, which was very unreasonable (we are not deaf and he is not mute). We felt very insulted. This is the first time we have encountered someone asking us to settle accounts while we were still eating. Not sure if they are this disrespectful to other customers. It seems that their low ratings are not unreasonable. A very unpleasant dining experience. This is my first time giving a negative review to a restaurant.

The food is delicious and the staff is very friendly, I can only recommend it again and again...

Food was very average and it cost , I don't recommend this place.

Food very tasty..staff friendly

The shrimp with the shell on were so dry that they couldn't be eaten. I think the buffet starting at 22 euros is overpriced and you can't eat without ordering something to drink otherwise you'll still pay extra! Personally I just found it unnecessary. You can't force someone to order something to drink and still have them pay if you don't want to

Everything ok, I'd love to come back.

You have to order a drink, they kicked you out because I didn’t want to take it, the prices are crazy, for a small glass of water 4-5 euros, the food is not worth it

Were there yesterday with 8 plus 3 children. Have been there many times. But lately we've been noticing that the service is getting worse day by day. The Mongolian grill - the quality as the "searing" gets worse. There is a children's corner with just a television, no toys. I don't even know how you come to call it "Children's Corner". We will avoid the restaurant in the future... what a shame.

The food itself was delicious, but the selection there was very little and sometimes it wasn't right...where there was supposed to be shrimp in it there weren't any...lunch buffet, maybe that was the reason...employees were quick to just smile was missing...

Typical dishes for these restaurants. Tasty, but interchangeable with similar Chinese restaurants. Can still be recommended.

The selection is varied but many meat dishes contain too much salt. Atmosphere is very nice.

Food and selection ok, typical Asian buffet. Due to the very large room, it is usually quite loud.

Buffet kalt, Bediener (männlich) sehr,sehr unfreundlich. Erstmal nichtmehr hierhin. Abrechnen konnte er auch nicht.

I wanted to go out for Chinese food today and was looking forward to it. That didn't happen. No greeting, unfriendly usher, and when I wanted to order the buffet and didn't have anything to drink, they tried to convince me and ask the boss... Conclusion: I was outside again after 2 minutes, they really don't know what customer means.

We've eaten there several times, each a few months apart. Unfortunately, I have to say that it used to be pretty good there, but not anymore. Unfortunately, the food was cold to lukewarm at most, and the selection left a lot to be desired. It was incredibly loud, a train station atmosphere, and the toilets and sinks were underground dirty. The nice employee alone deserves a positive mention. We won't go there again

Good prices Large selection The service is ok

I like Chinese food and this culture. Here you can enjoy both. The staff is very attentive and friendly. The food was very tasty and the selection was huge! (Buffet, Mongolian grill, sushi...) And the prices are moderate. However, if you plan to go there with several people, you should reserve a table. Update as of July 3rd, 2024 The quality of the evening buffet has noticeably decreased! You are required to pay BEFORE eating the buffet. Apparently the audience here is no longer able to pay or willing to pay. Food that has run out is no longer refilled as frequently as before. I chose the Mongolian cook, the meat was very oily, the vegetables were partly burnt and not tasty. Then I had spring rolls and breaded chicken strips tried. That finally ruined my appetite!! Chicken with a sour aftertaste and spring rolls as chewy as chewing gum!! This in no way justifies the price of €29.40 for an evening buffet with a large bottle of water. I'm so disappointed that I have to reduce my rating from 5 to 2 stars!!!

There was mold in my food and the service was rude

I made a reservation at Imperial Palace on June 29th for my wife's birthday. We were 50 people. We were even allowed to decode the room ourselves and the staff helped us a lot. The service was great and quick. The staff was very friendly, nice and accommodating. The food was very tasty. All of our concerns and questions were resolved quickly and at short notice. Even the children were happy. We all had a great time. We enjoyed our visit until the last moment. At the end I even got a gift from the boss. I can only recommend this restaurant. I'll go there again any time. The restaurant is highly recommended. I am very proud of the restaurant and the service team and grateful for our birthday celebration. I wish the restaurant good luck, much success and all the best. Thank you for everything.

On the day of our visit the place was packed. Entire tourist buses arrived. But the service was very friendly. The food was also as usual. Ambience: just very loud because of so many people.

The best Chinese in all of Cologne.

Despite moderate prices: not recommended, unfortunately

I treated myself to an all-you-can-eat restaurant. The restaurant is on the first floor of a car dealership with a separate entrance. I wasn't welcomed but was told to sit at a table. Unfortunately it took a few minutes for the service to appear and ask me to order an additional drink. If I don't want a drink, I have to pay 2.00 euros. The cellar was friendly but he apologized because I had to wait longer at my table until he came. Afterwards I was allowed to go to the buffet. There is a sufficient selection of Chinese dishes and side dishes. The food offered was warm and the duck was dry and not particularly well seasoned. Beef strips were in an oily sauce with cooked vegetables. The sauce was well seasoned. Seafood scrambled eggs were almost cold. The food is refilled, but no longer towards the end of opening hours. The service is unfriendly and rattles the cutlery to make room so that empty food containers can be replaced. A friendly request to make a little space is missing. The floor is partly sticky, including in the toilets. But overall I give this restaurant the school grade: still satisfactory (3-).

Staff not friendly. She got loud!!!!

Unfortunately the staff is quite unfriendly. Otherwise the food was delicious.

Wir kennen den Kaiser Palast langjährig und sind oft und sehr gerne hier (...stets mittags an Werktagen) zu Gast. In jüngster Zeit wurde innen auch einiges renoviert - und das insgesamt stilvolle & gepflegte asiatische Ambiente sollte nun wirklich keinen Grund zum "Meckern" bieten (...die Lage des Restaurants - mitten in einem gemischten Gewerbe-/Wohngebiet - ist nun mal, wie sie ist). - Der Service des Personals ist aufmerksam & absolut vorbildlich. - Neben zahlreichen asiatisch-chinesischen Gerichten à la carte, Sonn-/und Feiertagsgerichten ... und einem üppigen Abendbuffet (mit mongolischen Grill) zieht aber vor allen anderen das Mittagsbuffet (werktags, von Montag bis einschl. Samstag) die Gäste (...so auch uns) magisch an. - Dieses wirklich opulente Buffet - nach dem Prinzip "all you ca eat" - kostet derzeit 11,50 Euro (Kinder bis 11-Jahre: 7,50 Euro) : Hierfür bekommt man eine große Auswahl an Vorspeisen aller Art (einschl. zweier Suppen, wovon die herrliche Peking-Suppe mein großer Favorit ist); eine wirklich riesige Auswahl an Hauptgerichten (einschl. Ente, Leber, Krabben mit Ei, Rindfleisch, gebratenen Nudeln und ... und ... und); eine große Auswahl an Desserts (einschl. diverser Eissorten, Früchten, Götterspeisen und ... und ... und) --- und ich behaupte mal, niemand wäre privat auch nur halbwegs in der Lage, ein mehrgängiges "all you can eat" Menü für 11,50 Euro (resp. 7,50 Euro) analog zuzubereiten. - Entsprechend findet man im Kaiser Palast werktags & mittags zahllose Gäste ohne jedwede soziale Unterschiede : Rentner, Werktätige, Manager, Soldaten in Uniform, Kinder & Jugendliche ... und... und ... und ausnahmslos ALLE können sich ein derart allumfassendes Menü vom Buffet offensichtlich problemlos leisten ... und genau das zeichnet den Kaiser Palast aus ... und macht ihn so beliebt bei "Alt & Jung" ... und das ist auch gut so. - Man sollte im Kaiser Palast keine "Geschmacksexplosionen aus der Molekularküche" - oder argentinische Steaks - vom 11,50 €-Buffet erwarten ... aber über dieses vielfältige & opulente & schmackhafte Essen meckern sollte man in dieser "Preisklasse" wirklich nicht : "dat is ne joode Lade he, da jonn me hin !!!"

Very thin offering at lunchtime. Sushi without salmon only with surimi. Service staff overwhelmed. Still OK. Not cheap.

Always my pleasure. Delicious food with a large diverse selection of delicious food.

Unfortunately I had a very disappointing experience at this restaurant. The food was not only tasteless but also not fresh. The ingredients seemed old and the dish was poorly prepared. Additionally, the waiter was very rude and didn't seem to care about the service at all. I absolutely cannot recommend this restaurant and will definitely not be returning.

Food is tasty and a good selection. The ambience is nice inside, outside next to car dealerships and a bit of a ghetto feeling. But that doesn't affect the quality of the food. If desired, meat and fish can be freshly prepared by chefs. Definitely worth a trip

The food is just terrible. The service is also disgusting. The atmosphere is better, but still bad. My sister got poisoned and so did I.

First class service! Even after I lost the receipt for a business lunch. Thank you very much.

Large selection of fresh products too. Staff is quick & friendly. Prices slightly high. Pleasant atmosphere. Toilet area is clean. Child friendly. Parking spaces and bus connections available.

Everything was great, we were there with the family. It was very comfortable, we could take our time eating.

Buffet is ok, although the selection is no longer as large as it was a few years ago. I also think that this is a new owner because none of the previous staff are there anymore. What is also very unpleasant is that the atmosphere has lost a lot. There used to be a nice Chinese atmosphere in the restaurant, of which there is nothing left today. The staff is friendly but very stressed and there are too many mistakes like... Incorrect orders are brought to the table or completely forgotten. Yes, children are just children, but I have to ask myself whether you have to take children under 8 years old with you who behave as if they were on a playground. That also ruins your mood and it costs a lot of money if you want to go out to eat with your partner or parents. The staff doesn't stop anything and allows screaming and playing, although there is a room for children where they could also watch films. It's a shame about this lovely Chinese restaurant

So actually I was always happy there but after today, it was my last visit there!!! The food was all cold, the duck only consisted of fat and the mushrooms were still raw inside... the mussels at the Mongolian were a joke once you found one and not all the shells were empty..... there were mussel shells in the squid splinter. So I was disappointed, and when I answered no to the question of whether it was tasty and explained my problems, the lady just said, "Oh, right," turned around and left... but you can laugh at the tip that was actually undeserved assume. I would rather go to Refrath because the food is always good and you are taken seriously as a guest!!!

Went there for the buffet for the first time today. Parking spaces available in the immediate vicinity. Access via stairs. Very large restaurant, quite full. The food disappointed us... lukewarm to cold Neutral in taste (in our opinion)...partially unappetizingly prepared...Peking soup was (at least this afternoon) like pudding in consistency, very thick. The staff is somewhat friendly, but rather annoyed. You have to wait a while for drinks. We won't come again! Our conclusion: quantity instead of quality!!

Everything is right here. An incredibly good buffet and nice ambience

The food was very good. We were there for the buffet so there wasn't much to do in terms of service. It wasn't that crowded that day, which was very nice.

We went out to eat with three children aged 11, 9 and 2. My husband ordered a grill that was very unappetizing, some of it was raw meat after he handed over the plate because it didn't taste good. A man from the service came and complained about our 2 year old daughter, she was too loud and we couldn't raise her properly. Very outrageous, we will never come back and will spread the word about it to those around us.

Unfortunately the lunch turned out very, very bad. Food was already rubbery and lukewarm. The highlight was the service that pushed pasta and other food that had fallen out from the shelf back into the warming container - disgusting. Given the number of visitors, which has fallen sharply, you should have noticed that something was wrong. Hopefully they'll catch up again.