Jubi Grill & Fitten in Mettmann

Repeatedly overwhelmed with deliveries. Ordered food, delivery time stated as 15-40 minutes. No contact, nothing. Canceled after an hour without comment. Best to ignore.

We ordered the duck T18 on Sunday evening. 25 minutes delivery time. What surprised me most of all was the fresh vegetables in the really good coconut sauce. Of course the duck was no longer crispy (like when it was delivered) but all in all a really good dish. Keep it up Sunday 03/16/25 Lived somewhere else for a while and now went back to Mettmann and ordered there again. Now something completely different appears Picture, portion much smaller, less sauce, less meat. Dear owner, I can understand that purchase prices etc., like everywhere else, are rising. They keep the price and downsize dramatically. If you ordered the dish beforehand, it would be much larger. For me that's not okay. Raise the price and it's fine, it just has to be understandable. This way they alienate customers/guests forever. Best regards

This week we ordered a small Margaritha pizza and pizza rolls with herb butter to take away. The bill was €15. While waiting I was surprised and looked at the map. It would have been €13.50 in total. We got the difference back, but the excuses were "charged for a large pizza" (which would have been €15.50 in total) and human error. There was no real apology, but there was a note that I didn't have to come anymore. A few months ago I ordered a regular fries to take away and was surprised at the high price when I got home. I was charged for a large french fry. When I called, the response was rather unfriendly. I mentioned this process again and was asked how much more I would have paid. My answer: also €1.50. I didn't get the money back. There was also a note from the boss that you wouldn't have to make such a fuss for €1.50. I can only recommend that everyone do the math when eating there or ordering something. Ordering something twice and being charged twice more is twice too much.

Yesterday, June 19th, 2024, we placed an order for 6 people at 6:10 p.m. via Lieferando. Confirmation came promptly that the food would arrive between 7:40-7:50 p.m. A bit harsh to make people wait for 1:30 hours, but well, we thought it was a lot to do. We are waiting. We are waiting. At 8:00 p.m. still nothing... I call... The statement is made that you only ordered at 7:10 p.m., why am I calling... I told the good woman several times that We ordered at 6:10 p.m. and we've been waiting for our food for almost 2 hours. She should take a closer look at it again. Afterwards they said, why am I calling at all? If we continue to call here and call everyone, it will take even longer. So making a statement like that is more than audacious. We should be patient for another 10 minutes. I thanked him and hung up. The food came at 8:30 p.m., another half an hour longer. Afterwards we ate and halfway through the burger my stomach started bubbling. I immediately left the food. The other person who also had the same burger had the exact same complaints. The kebab came out to another person after 1 1/2 hours. Like a coffee machine is all I say! This morning the pizza came out like an explosion... Well, I don't know what people put in their food, that you can't even use sensible ingredients for a pizza... or who knows if the complaint didn't cause something Food was mixed... !!!!!SO WE RECOMMEND THIS STORE!!!!! PS: A complaint is still being sent to Lieferando. ;-)

Food was "okay", but you just wait an hour for it. I didn't think it was that cool. Otherwise quite ok. However, prices are quite high