Hotel Restaurant Zum Berggarten in Kassel

Unfortunately, very disappointing. Based on the good Google reviews, we decided to spend our hiking holiday in Kassel at the Hotel zur Berggarten. Pros: The room was adequately clean, and daily housekeeping was offered. Cons: Unfortunately, we noticed a few shortcomings upon arrival. The furnishings are quite dated but adequate. The shower has a wonderful rain showerhead, but the shower lip was missing, and the small bathroom flooded within a very short time. The owner tried to fix this, but the new shower lip unfortunately still didn't stop the shower from leaking. The hotel doesn't have any parking spaces, and guests are encouraged to park on the side of the road. The walls are very thin, and since the hotel is located directly next to the street, the tram, and a church, it was impossible to sleep in room 20. You could also clearly hear the slamming of doors in other rooms. Wi-Fi was rather poor, with a maximum of one bar. Another unfortunately negative aspect was the food selection in the restaurant. As a vegetarian, you have only one option – vegetable noodles. More than half of the drinks/beers offered on the menu were also unavailable. After the second night, we decided to leave a day early due to very poor sleep. Although we left within checkout time, it was apparently not possible to cancel the last night because he had already submitted everything to the "tax office." The bill was billed upon check-in, which was already very unusual. Although the owner had already been tense but seemingly trying hard during the previous issues, he quickly became unfriendly, rude, insulting, and, above all, personal. He suggested that my partner and I had relationship problems (???), pointed out that I could be his daughter in terms of age, and that I needed to be careful with my "karma." Very, very unprofessional and appalling. The reviews on Holidaycheck are 3.8/10, which I also find surprising, especially compared to the 4.7/5 stars on Google. My guess is that negative reviews are being deleted and/or the number of reviews for the restaurant far exceeds that of the hotel. The Holidaycheck reviews also mentioned the negative aspects we noticed: thin walls, a noisy tram, an unfriendly owner, and a lack of hotel parking. For €89 a night without meals, I would have expected more. What a shame.

Very unfriendly service. After an argument, the staff tried hard, but both the rooms and the breakfast were still completely unsatisfactory. - July 2019 Addendum March 2022: The owner is now trying to have the negative reviews removed through a reporting process. It's a shame he can't simply be friendlier. The owner's inability to accept criticism is another reason why a visit is not recommended.

I've been there again and can only repeat: it's affordable, super clean, and the staff super friendly. I'd be happy to come back.

The food was very tasty. The staff is very friendly. We were very satisfied.

Very nice hotel owner, rooms were modern and clean. The food in the restaurant was delicious.

Everything was simply wonderful and we felt very comfortable and welcome!

Very tasty food. Always happy to come back.

Referring to the restaurant: Great host! Great food!

Unfortunately, we found a bathroom that wasn't clean, moldy joints, hairdryer cable, dirty socket, very dirty, after we told the gentleman at reception, he didn't say in a friendly way that we have to live with it, the joints are cleaned every 6 weeks, we won't be coming back

My room was ok but the reception was bottom drawer. The greeting was very unfriendly and the farewell was just as friendly. If you don't want to have guests, you shouldn't run a hotel.

The goose meal was very tasty, crispy. Always recommended.

Very unfriendly reception. The gentleman seemed very annoyed by our arrival. We were told off that we were voting for the "Greens" (whatever that means) and that's why there was no breakfast before 0800. Rooms rustic and shabby. Strange hairs on bed sheets. Shower without curtain. Mini bathroom. Not applicable for further business trips to Kassel.

Hotel rooms are good and the price is ok, only the breakfast is a joke for the extra charge

The hotel serves its purpose, but it clearly lacks attention to detail. We had to wait two hours outside the hotel because there was no one at the reception (we arrived at 4 p.m.). The rooms were cold, but the heating kicked on immediately when we turned on the radiator. However, we would have definitely appreciated warm, comfortable rooms. The ceiling light didn't work and needed to be replaced. The staff was semi-friendly but responded to all our requests/complaints. A little more enthusiasm and proactivity on the part of the staff would have made us feel much more comfortable.

The room didn't even come close to the picture in the booking. Price €89 via booking. A storage room that wasn't even worth €30. It's crazy to even offer them when the appropriate rooms are no longer available.

The reception was only open from 5:30 p.m. The receptionist must be having a bad day. Consistently unfriendly. The complaints of other guests were dismissed quite harshly. The room was clean and spacious. The breakfast buffet was average. There were some parking spaces opposite. Tram stop 100m away.

Very courteous service with farewell coffee. 👌🏼

Unfriendly reception, dirty bed linen, insults in conversation

Unfortunately you are not allowed to express your opinion before I have taken out my review because I was called by the hotel owner and was harassed... If you don't want to be harassed, keep your opinions quiet.

Super nice staff, the atmosphere is also very good and the rooms were very clean. Can only be recommended. I'd love to do it again.

So the rooms are really great and clean. The staff is very accommodating. Would book it again :)

Wow! Loving staff, great rooms and the food is world class! Highly recommended

Service was friendly. Rooms ok, functionally furnished and clean. The rain shower is great. Breakfast could only be booked on site, unfortunately not directly when booking the room. The breakfast buffet offered everything you could need. No barrier-free or barrier-free access to the room. Free WiFi access.

Friendly and recommended. Restaurant also highly recommended 👌

We spent 2 nights here. The room was very small and dark, it smelled of musty, as if the basement had been full of water, towels and sheets were full of stains, the bathroom needed a thorough renovation. When we arrived we were greeted quite unfriendly, then ordered breakfast for Saturday and Sunday for €15 per person. When we came to the so-called buffet on Saturday, we were shocked by the counted sausage slices, dry tomatoes and cucumbers, counted rolls, you hardly dared to take anything. Then on Sunday there was a disaster, we were simply forgotten! We wanted to go to our already paid breakfast at 8 a.m. Unfortunately, the restaurant and reception were closed. When we called angrily, we were told that breakfast was always available from 8:15 a.m. The gentleman who greeted us so rudely on Friday said it was always like that. We then went to reception at 8:15 a.m. to ask for our money back. There was no buffet in sight, no place settings on the tables and no coffee. Just as we were greeted, we were also said goodbye. Rude and annoyed!! This hotel restaurant is an absolute no-go for us!

Betrunkene Montagearbeiter. Lautes Gepolter und ein Ehepaar das laut stritt bis spät in die Nacht. Frau 2 Stunden am weinen und der Mann sehr aggressiv. Konnte bis 3 Uhr nicht schlafen. Nie wieder.

Very nice rooms...but tram in front of it

Wir haben uns sehr auf das Essen zu Ostern gefreut. Doch als ich ankam und bezahlen wollte hieß es plötzlich nur Barzahlung! Ich hatte aber keines dabei. Mir wurde sehr unfreundlich mitgeteilt es ginge halt nicht anders obwohl direkt vor mir auf dem Tresen das Ec Gerät zum bezahlen mit Karte stand. Letztlich musste ich also wieder im Regen nach Hause laufen und hätte sich meine Familie nicht so auf das Essen gefreut, wäre ich auch nicht nochmal zurück gekommen. Natürlich war das Essen dann kalt, die Stimmung im Keller. Danke für den Stress! Wir werden woanders demnächst unser Essen bestellen. Service ist hier ein Fremdwort.

We booked an overnight stay at this hotel by telephone. We were greeted very friendly and with recognition. The room was spacious, clean and comfortable. There is also a practical refrigerator in it. Dinner at the hotel was also very good. A very nice, communicative family business.

Best food, best stay can only be found here, and the reception is also very friendly, and very tasty dishes are prepared here. The stay for me can definitely only be recommended

Frühstück war das beste was ich jemals gegessen habe! Immer wieder gerne. Bestes Hotel in Kassel Umgebung

Die Zimmer sind in Ordnung, die Straßenbahn und das Restaurant sind aufgrund der dünnen Wände deutlich / manchmal wörtlich zu verstehen. Ich habe noch nie so ein schlechtes Frühstück gesehen. Der Schinken war trocken und hat sich gewellt, die Bierwurstscheibe musste ich aufgrund des auffälligen Geschmacks vom Brötchen nehmen. Für Geschäftsreisende ist die Unterkunft in Ordnung - essen sollte man jedoch außerhalb.

Wir sind mittlerweile so oft da, dass wir ohne Karte bestellen können, immer sehr lecker, der Gastgeber immer sehr nett und freundlich, hat immer eine gute Weinempfehlung, bemüht sich alle Wünsche zu erfüllen. Wieder einen gut gelungenen Abend