Hoffner Furniture Company GmbH - Rostock in Bentwisch

Looking for a small corner couch and a dining table made of wild oak, we visited all the furniture stores in Schwerin. The dining table, which can only be 1.40 m wide, would be a custom build, the couch without a sleeping function costs €2,500. The price didn't convince us. Then we drive to Möbel Höffner for the first time and get a positive impression at the entrance, but there is a couch not only on the ground floor, but also on the first and second floors. So we got advice from Benjamin Barkusky. We found a couch, a dining table and matching chairs, which Mr. Barkusky carried back and forth for us. The price was great. Thank you .

We bought a couch and a bed from Möbel Höffner. We really liked the selection and the advice - especially about the bed - was really excellent. The seller assured us a delivery time of 7-max 9 weeks. After 8 weeks we asked when we could expect delivery. We were then informed that the goods were already in stock, but there was no time for delivery yet. After all, Neubrandenburg is so far away. We were then given a delivery date of 5 weeks later. We then pointed out again that we had already rented an apartment, but we couldn't move in without a bed. This then led to the delivery date being brought forward by 1 week. We are totally disappointed. If you have a problem with a delivery to Neubrandenburg, you could have said so directly. We relied on on-time delivery and are now prevented from moving into our new apartment.

Höffner is just Höffner, he smells like Christmas with you.

You can go shopping in peace, lots of choice, and there are often promotions. Restaurant is very good! , there is something for every taste.

There is always delicious food for lunch and we have always found beautiful furniture that we were looking for, but sometimes they are too expensive and the prices are crazy

No kitchen purchase or kitchen advice that would have been of any use to us

After visiting several furniture stores and being almost desperate, we found our new sofa here straight away. The selection is gigantic and everything is very stylishly furnished. Compared to other furniture stores, the prices are fair, with decent quality. Advice was uncomplicated and, especially when it came to material, more was possible than could be seen online - an absolute recommendation!

We got everything we needed. The staff was friendly and competent

We bought a desk. However, the parts delivered did not correspond to the parts in the construction instructions. The assembly principle was sometimes completely different. Some parts had to be reworked with carpentry tools. The borrower can't do this without breaking the desk. The guarantee is then gone. Of course I didn't want to lose my guarantee and asked Höffner to guarantee it according to legal guidelines. Since I come from the service industry myself, I am able to argue factually and legally correctly. However, what the Höffner customer center offered me on site made me so angry that I almost threw the entire desk from the top down into the sales room. They weren't even willing to check the item or even take it out of the program. In this case, it is okay for Höffner to put his customers, like me, in a hopeless situation. The desk was for my son's birthday. When he realized that it couldn't be assembled, there were tears in his eyes. 2 stars because there was an employee who took pity on me and gave me the assembled parts from the sales room. Nevertheless, the last time for me Höffner.

Actually always the first choice furniture store for me - until now. On Saturday I wanted to inquire about a new kitchen on the 2nd floor. Since my new kitchen is very small, I only need one kitchen block, but with all the appliances and maximum use of the space. When I asked the seller if they also had kitchen blocks, he looked at me and said that I should look at Skonto next door because that's where the low prices can be found. I was really angry and explained that I wasn't concerned about the price, but that only one block or line was an option for reasons of space. Guys, it doesn't work that way - that was my last visit to you - ordered the kitchen in the kitchen studio and everything was fine.

A week ago we wanted to buy a table that is a reduced-price exhibit. During the sales discussion, the saleswoman informed us that we would only be able to pick it up in 2 weeks. 🤷 I asked the saleswoman if it was somehow possible to pick up the table in the next few days. But it was absolutely not possible. We were told there was only one technician who couldn't do it sooner. During the entire conversation, the technician wasn't even asked about it! We weren't allowed to take the table out ourselves either. We had the feeling that they didn't want to sell here at all. We should therefore buy the table now, pay for it but leave it in the sales room. For us, this is absolutely customer-unfriendly. We got a cheaper table from the competition and it was even delivered to our home free of charge within 3 days.

Caution! In any case, pay in cash and don't misplace the receipt. Otherwise you risk high fees because Höffner works with a debt collection company that cannot be reached. In my case we argued over 10 EUR. Höffner has forwarded what she considers to be a claim to her debt collection agency. Ultimately I paid EUR 75 for a EUR 45 shelf. A company that doesn't even respond to an EXECUTIVE COMPLAINT - that speaks for itself. I actually wanted to commission a kitchen for 6500 EUR. This is how you can ruin customer relationships.

Service in the kitchen chairs department on the ground floor is a sleepyhead. Has no idea and talks crazy stuff. Food in the restaurant was very good and gluten free. Price performance upscale

Good service. Friendly service. I like to shop there when I need something. The food on the second floor in the house is very fabulous and very tasty. 👍🏻🥂

The restaurant is reasonably priced The furniture is nice and orientation is easy

***After a few conversations with customer service there was an OKAY solution.*** I am extremely disappointed with the customer service at Möbel Höffner in Rostock. After an initially very good sales pitch, I bought a couch. But after a short thought, I wanted to change the model. Unfortunately, this was only possible at considerable additional cost. It is absolutely unacceptable how little flexibility and accommodation was shown here. Buying furniture is a small investment and I would have expected more understanding and customer focus. Instead, I was confronted with high extra costs, which is completely incomprehensible to me. The initial positive impression from the sales conversation was completely destroyed by this inadequate customer service. I definitely won't buy anything here again and can only advise anyone not to shop at Möbel Höffner in Rostock.

Always great, there are really nice things to buy there.

One star is too many I ordered 3 sofas 2 months ago and the seller said it would arrive in 6 weeks maximum after 8 weeks she gave a delivery date and canceled it 1 day before the delivery date and the new date is after 3 weeks actually the most expensive furniture for poor service I can't recommend it at all..

Fast and efficient There is overnight parking

First of all, the furniture store is good although some prices are absolutely outrageous. But there are also good promotions where you can buy good things cheaply (e.g. in the treasure trove where the last and exhibition items are offered, some of them at a decent discount). We were always treated kindly and kindly by the employees. I would particularly like to highlight Ms. Wiens, who took time for everything despite the stress and didn't lose her nerve despite our indecision and last-minute changes. Why the two stars? Because when it came to transport using our own van, in the end it was an absolute no go. Deposit (only in cash by the way / I had to go to the machine again), filled up again, everything was fine and quite usual. But since I was under absolute time pressure and was doubly in trouble because of the traffic jam and my upcoming work shift, I didn't manage to refuel the van, especially since the gas station was completely overcrowded because there were dozens of vacationers queuing, so that even the traffic couldn't get past because of the queue . Driving to another gas station was not possible in terms of time. My journey was only 60 km on the country road, so the fuel needle didn't move a mm and the fuel cost would hardly have come close to €7. I was hoping for goodwill and understanding when returning the vehicle and would have been prepared to leave a tenner as compensation. But the stubborn older gentleman persistently refused to give me back my deposit minus the ten euros. He referred to the great contract and the additional charge of €5 per 10 km for not refueling. In my case 30 €. I asked for the manager and explained my situation to him. What can I say, zero understanding, zero goodwill from a deputy site manager where you could already tell from the acoustic appearance on the phone what he thought of you.. Persistent and stubborn riding around on his great rental agreement, rude, didn't listen to me at all and absolutely self-absorbed. I explained to him that my job was important and that there could be high financial consequences if I didn't start work on time. He didn't care at all, he pulled himself up on this piece of paper that I had signed (and who reads all the small print / there was no hint from the employee either). In the end, I drove to fill up the tank in a rage, which cost me another half hour extra plus half of the discussion. And what can I say it was €6.13! I don't have to say more... If my delay causes any subsequent financial damage, the nice deputy (name known) from my employer at a large stock corporation will get the invoice. For me, this behavior is a reason not to shop there anymore (and it was already several thousand euros over the time we left there). For me, with the prices that this furniture store charges, a top performance from start to finish is essential. Aloof representatives who completely ignore the customer and his concerns and who pettily dance around on a rental agreement for ultimately €6, destroy the otherwise good image. Höffner from now on: No thanks.

Never again!! My 85-year-old mother-in-law chose a kitchen at Höffner. From the first minute to the last this was a disaster. I can only advise against buying a kitchen from Höffner. The consultant is only available for a few hours per week and only takes care of the organizational processes after repeated consultation. It's also not normal that at this age you have to go to the furniture store twice to get around 15 signatures. The entire kitchen planning and assembly is wrapped up in a contract that is unspeakably damaging to the customer. But you can also pass everything on to the customer. From the procurement of parking spaces for the assembly team to the puncture box, everything is regulated for Höffner so that they can refuse anything. My mother-in-law was literally so exhausted by the assembly team in the first 15 minutes that she had to take sedative drops. Nothing was right for them. The installation team then didn't connect the stove or the water drain. They have regulations, they said. I did it in half an hour in the evening and I really don't know why they didn't connect the things. But there is also something positive. The kitchen is really nice but she chose it herself.

Very friendly and helpful staff.

We were recently at the furniture store and wanted to put together a new kitchen. We are a little younger and weren't dressed neatly, which is why we felt like we were being eaten for breakfast by the employee. He didn't even bother to view our chosen kitchen with us.

Hello.. So now I have to get something off my chest and praise Möbel Höffner in Bentwisch highly. We bought a high-quality rattan lounge for over €1000. When I picked up the goods, I discovered at home that there was a design defect in the bank and it was therefore impossible to assemble it. When I called them, they immediately took care of my request without any ifs and buts and half an hour later they were at the door and exchanged it without any problems. That's what I call customer-oriented and I would like to thank Mr. Schuhmacher for his friendliness and competence. Thanks also to the boss for such quick decisions, keep it up.

++Interesting pricing++ On June 8th, 2024 I was interested in a pendant lamp, the price for the lamp was EUR 368.10. Today, June 22nd, 2024, I wanted to decide to buy the lamp. Unfortunately, the price has almost doubled within two weeks, price today: 679 euros. I decided against purchasing. There's no better way to fool customers. This pricing probably applies to Höffner's entire product range. So be CAREFUL! If you really want to buy something there, compare the prices at Höffner over a longer period of time. There are two stars because it is still a nice furniture store. But being beautiful alone is not enough. It's the inner values ​​that matter.

Furniture store with good offers. Very good restaurant with friendly staff and good food

Very bad behavior from an insulting employee

Very unfriendly staff who kicked us out of the house in an unfriendly tone for no reason! In the future I will only visit the Swedish furniture dealer. With unfriendly greetings, Yannik

Unfortunately, there are also very unfriendly employees in your branch. I find it unforgivable that one of your employees simply resorts to insulting words, etc.

Very rude staff, we were treated with no respect and some of us were insulted. I don't find that pleasant

Huge business with not-so-fit salespeople (new computer software)

The warehouse is open only from 10:00!

Nice selection of home textiles, lamps, glasses, kitchen utensils etc. and of course furniture

Complaints take weeks. Employees are rude and arrogant when it comes to customer service. Once and never again!!! The only thing that is good about this furniture store is the restaurant, the employees there are very nice and the food is super delicious!!!

I actually really enjoy shopping here, but today I wanted to buy sofa cushion covers because I was really exhausted, a small cushion 30×20 cm for 41 € I can't think of anything else, that's out of proportion, it's good that there are other suppliers

Found everything we needed. Gladly again

I wouldn't give any stars if that were possible. It started when we looked for a salesperson in the store, and after a while we found one, but he had absolutely no desire to order the furniture for us. In the end, we bought the furniture anyway. We have now been waiting for 15 weeks and unfortunately the furniture store only communicated once that the furniture would arrive in week 13. After several calls on our part and promises that we would get back to you the next day, we received the information almost 14 days ago that the furniture should be delivered tomorrow, so we made the call. Unfortunately, we don't know whether you'll come or how, as we don't have anything in writing or anything like that. We will not buy anything from this furniture store again. We completely understand any delivery difficulties, but unfortunately not for the rest of the process

A stroll through the furniture store is always worth it. The catering is good, but unfortunately the "Wook Kitchen" is not in operation, which is a shame.

Beautiful and tidy furniture department store with many departments and goods that make living more comfortable. In addition to immediate pick-up on the ground floor (unfortunately only limited availability of our chairs), there is a normal exhibition on the upper floors with corresponding delivery times. In my opinion, the price is in the upper range, but this also goes hand in hand with the corresponding quality of our purchases, you can also get real bargains. The waiting time at the kitchen was also too long for us. All in all a great store with a large selection.

No advice, no idea about your own products, no motivation when talking

Unfortunately, the online mattress offer does not match the actual offer on site. We went to Rostock specifically to get an Irisette mattress that was supposed to be available. We were informed on site that a range change had taken place. A comparable quality was now almost 200 euros more expensive. Picking it up at the goods counter was difficult, our number wasn't called and the mattress couldn't be found. When I asked about a possible cancellation, I was told that this was only possible with a goods voucher and a cancellation fee of 25% of the value of the goods, in our case a cancellation fee of 120 euros, just for withdrawing from the contract. We simply didn't have the time and didn't feel like waiting any longer. But neither the goods voucher nor the cancellation fee were acceptable; of course we would have liked a credit. In combination with extremely rude and unfriendly employees at the checkout/product issue, I will avoid Höffner in the future and order my mattress from Amazon again. Here it is delivered to my doorstep and picked up again without any problem if I don't like it, for a refund of the full purchase amount. Höffner still has to learn that the customer is king. Addendum: According to the label, the Heidelberg mattress I bought for 479 euros is a mattress from F.A.N. Franconian pride. These are identically available at Lidl for half the price. An outrage.

It's a shame there aren't zero stars. Delivery dates are promised verbally, which, with the knowledge of the commission sellers, cannot be met. After making several subsequent phone calls during which you are constantly being held back, the employees keep coming back with cancellation fees. I have heard this from a lot of people afterwards. So you should probably look for a competent furniture store where the employees are there for the customer and not just for the commission.

I urgently needed roller blinds, I got into such a sales campaign, people were greedy for cheap purchases, unfortunately that was also the behavior of the customers, I had a friendly, competent saleswoman. At the checkout, the saleswomen were friendly despite the tense situation, although, which wasn't so easy for some customers 👍🤔

Large selection and interesting special offers

Apart from buying furniture. The restaurant is definitely awesome! Large selection of delicious food at reasonable prices, plus a nice ambience. We were lucky, everything was half price that day. Fully recommended.

Lots of free parking, good offer,

Something for everyone, the restaurant had very nice offerings

It's not what it used to be anymore

We got what we wanted and were well advised. Finally there was coffee

The store is nice, but the staff at the checkout leaves a lot to be desired. Everyone seems overwhelmed, the tone seems disrespectful and more people are sent back from the checkout than through. Unfortunately, it's a shame!

Was looking for a cheap recliner for our guest room. Unfortunately there was little choice in the price segment up to €300. A pity

Once you have found a service employee, the advice is good. Selection could be a little larger.

Excellent advice and SUPER FRIENDLY! Advice from Ms. Angelina Fabienne Kassub, THANK YOU again!

Very large furniture store with a large selection. Staff friendly

Great shopping experience, almost too much choice. Despite many visitors, there is no feeling of crowding.

Large selection, friendly staff. People like to go there

You can also eat delicious food here...

Very good service and advice. Very good food and plenty of choice in the restaurant.

The kitchen department is simply great! Mr. Stahl has been advising us for 12 years and has already perfectly planned at least 6 kitchens for us. As a competent advisor, he is always on hand to give advice and support, even if you don't want to buy an entire kitchen straight away. This is what creates a good relationship with customers. Always happy again and thank you for that!

Good and quick advice. Everything fine.

We bought a bed from Meise Möbel there. After 10 weeks of waiting it was delivered. Load-bearing wooden elements were cracked. The screw sleeves for the corner brackets were installed incorrectly. Assembly not possible. The response from customer service is: No price reduction, no apology or "We're sorry". Apparently the complaint was not taken seriously. Absolutely disappointing.

Very nice shop, great selection of furniture and the restaurant is great, delicious food for everyone

When we visited Möbel Höffner in Rostock in the large household appliances department, the three customer advisors/salespeople made a listless and unmotivated impression. Questions were only answered unkindly, and some people looked at the PC. We probably interrupted the conversation during the break. The employee responsible for the specialist department sat calmly and didn't even ask what we wanted. Customer advice was probably annoying for the employees. We didn't buy from this specialist department, we bought from a small local company that works very customer-oriented. Certainly a little more expensive, but good service. We were also processed relatively quickly in the kitchen department. The employee allegedly didn't know where or whether a certain accessory was in the exhibition. So I went to Amazon, which was confirmed to me, because Amazon delivers faster......

The store itself is great, everything else is rubbish. You wait months for delivery and are put off again and again. In the end you get IKEA without the construction quality, sometimes even with components packaged that are clearly visibly damaged! And at these prices. What a juice shop.

I had the pleasure of receiving professional advice from Ms. Sandra Nehring. and was extremely happy with the all-round package she offered me. Ms. Nehring. was extremely thoughtful and took the time to understand my individual needs and concerns. Your advice was extremely professional and competent. She gave me valuable advice and supported me at every step of the process. Her extensive knowledge of her field was obvious and I felt like I was in the best hands. In addition, Ms. Nehring was. extremely friendly and patient. She took the time to answer all of my questions and made me feel like I was truly the focus as a customer. Overall, I can recommend Ms. Nehring from the “Express” department. highly recommend. I was impressed by their professional advice and thoughtful approach and I will definitely use their services again.

Nice furniture store. We were very positively surprised by the restaurant on the top floor. Very appealing and a great, tasty offering.

Large selection but peppery Prices.

Great selection, nice expert advice, I can really recommend eating a great lunch

Sehr teuer und Lieferzeit 12 Wochen :(

Das Einkaufen bei Höffner ist inzwischen sehr teuer geworden, insbesondere bei Haushaltswaren. Da ist es gut, wenn man die Sonderaktionen nutzt. Von denen gibt es reichlich.

Angestellter meinte zu meiner Frage nach einer Preisauskunft, er wäre mitten in einer Planung, wollen wohl nichts verkaufen.

Eine sehr gute Beratung beim Küchen kauf. 👍

Feines Möbelhaus. Ich komme mit der Orientierung zu den Produkten leider nicht klar.

Sehr gute Fachleute mit toller Beratung. Die Preise sind im Mittelfeld. Aber sehr gute Angebote. Zuempfelen.

Super total Klasse, deshalb jeder Zeit wieder. :))

Tolle Angebote, hochwertige Möbel, leider oft sehr teuer

Von günstig bis exquisit ist alles da,emtspannte Atmosphäre

Eine sehr freundliche und kompetente Frau. Masmann hat uns beraten, so das wir uns an unseren neuen Sofa Kissen lange erfreuen werden .Vielen Dank.

Wir haben uns nach einer super Beratung für den Küchenkauf bei Höffner entschieden. Leider ist im Nachhinein alles anders gekommen als wir uns es erhofft hätten. Nach dem Aufmaß gab es ein neuen Vertrag da einige Sachen geändert werden mussten. Kann ja alles sein, aber dann wurde der Liefertermin geändert und der Preis und dann sollte ich innerhalb einer halben Stunde den neuen Vertrag zusenden damit die Küche rechtzeitig bestellt und daher auch geliefert werden kann. Nun kommt die Küche nicht zum Termin und wir sitzen zum 3. Geburtstag meines Kindes ohne Küche und für mich damit auch ohne Gäste, denn ich möchte nicht nur Wasser anbieten im Februar und ich möchte auch nicht das die Kinder an den offene Leitungen sich evtl. verletzen. Aber zurücktreten wollen wir aufgrund der Stornokosten auch nicht. Danke für die Aussichtslosigkeit. Und die Unehrlichkeit des Verkäufers. Der über all dies informiert war. 9878852

Sehr schönes Möbelgaus mit netten Mitarbeitern.

Immer tolle Angebote und schöne Sachen.

Super Beratung und sehr freundlich .

Große Auswahl an Produkten, für Kinder ist ein Spielplatz eingerichtet, leider nur 2 Tage geöffnet... Das Restaurant ist sehr hochwertig eingerichtet, regional und geschmacklich hervorragend...

Tolles Angebot, nettes Personal 🙂

Viel Auswahl. Gute Angebote. Kundenfreundlich

Tolle Angebote zu guten Preisen.

Ich wurde sehr gut beraten. Die Verkaufsfläche ist riesig. Man kann in Ruhe hindurch laufen. Auch der Fahrstuhl ist nicht weit entfernt, dadurch ist das Einkaufen und gehen mit Rollator angenehm. 👍👍👍

Gut sortiertes Möbelhaus mit sehr freundlichem und kompetenten Verkaufspersonal. Egal in welcher Abteilung wir waren, wir wurden immer gut und gründlich beraten Für ein leckeres und frisch zubereitetes Mittagessen ist das Restaurant in der 2. Etage zu empfehlen.

Gegen allen Erwartungen nette Mitarbeiter und sauberes

Hallo Frau Liebig, im September 2023 kauften wir bei Ihnen Möbel, Plano 2. Durch Ihre professionelle Beratung (haben wir in anderen Filiale noch nicht erlebt) haben wir uns bei Möbel Hoeffner in Rostock sehr gut aufgehoben gefühlt. Auch die 3 D - Darstellung unseres Möbelaufbaus war überzeugend und hilfreich. Danke sagen Carla und Hauke Harms aus Lüneburg

Qualität der Möbel super, Service top. Haben bereits viele Möbel bei Höffner gekauft. Klare Empfehlung

Restaurant sauber und gepflegt Essen war mega lecker Bedienung freundlich Leider war die Besetzung der infoposten rückläufig Der infoposten in der Baby Abteilung war unbesetzt dafür standen 3 Mitarbeiter bei der möbelabteilung am plauschen. 5 Sterne sind dennoch verdient da wir alles bekommen hatten was wir gesucht haben

Super Service und immer freundliches Personal. Qualität, Preis / Leistung top.

Gute Angebote bei Höffner. Familienfreundlich

Schönes großes Möbelhaus, hier findet man immer was. Mitarbeiter freundlich, Preise ok. Das Restaurant ist absolut zu empfehlen!

Heute hatten die Azubis ihren Tag, Azubis leiten eine Filiale! Wir fanden es toll dort, die Mitarbeiter waren freundlich und gut gelaunt. Leider haben wir nichts gefunden, weil die Sofas aus unserer Sicht zu Preisintensiv waren, im Vergleich zu den anderen Möbelhäusern.