Hoffner Furniture Company GmbH - Neuss in Neuss

I'm absolutely thrilled with my purchase at the furniture store! The advice from start to finish was friendly, competent, and very attentive. The team really took the time to listen to my wishes and offer suitable suggestions.

We recently visited the Höffner furniture store in Neuss, and unfortunately, our visit was disappointing. We had described our ideas for a couch very precisely, but the advice was almost nonexistent. We were only shown a model for over €4,000 that didn't match our specifications at all. Overall, the employees seemed uninterested in finding a suitable solution. Even when we asked about the price of a lantern, they simply told us to check it ourselves using the scanner. For a furniture store of this size, we had hoped for significantly more service and customer focus.

If it were solely about the advice and sales, I would give it 5 stars. But then, unfortunately, the delivery disaster struck. I don't want to go into further detail here, as I already explained the entire situation to Höffner over the phone and after two weeks, I still haven't received a response. One star is definitely too many. @Höffner: Please save the copy-paste reply asking which email address to contact. Update: I wrote to Höffner at the email address provided (see below) and received a timely response. This was the only very good contact I had regarding my complaint, and the employee was very committed to finding a solution and was very interested in customer satisfaction. A solution was found, and my frustration has subsided somewhat. Nevertheless, I wouldn't order anything from Höffner that requires delivery again.

very friendly, patient employee

Very clear and friendly staff, top gastronomy with very good quality.

We received excellent advice from Mr. Kühl in the bedding department. We would go back to him again.

EVEN WORSE THAN BAD!! DO NOT ORDER!!! Please read this. Don't order any kitchens from here. We ordered ours back in December 2024, it was installed in May, and now it's the end of August, and the kitchen is still not finished. Incompetent! Now it's mid-October, and we haven't made any progress. Höffner is even more rude than ever; they simply won't get in touch. We had our third repair appointment; the glass pane was supposed to be installed here, and the poor fitters were left with a pane that hadn't been worked on; they simply didn't cut out the openings for the socket. Just remember, they sent someone over specifically to measure it. Every appointment simply takes up a lot of time and stress. And the kitchen is still not finished. By the way, Höffner sent us a €50 voucher. The whole matter is now being handled by a lawyer. I just wanted to warn you. Stay away from that store.

Mr. Görlinger gave us excellent advice as we wandered through the bed department without any specialist knowledge. He took his time and patiently answered our questions. We appreciated his competent and friendly manner, and he helped us find the perfect bed. Great service and honest, fair advice. We're really looking forward to our new box spring bed! Thank you again!

Very good buying experience and advice 👍

Great store. There's a lot to see and the prices are also adequate to the quality of each product.

The couch I ordered on October 15, 2024 was FINALLY supposed to arrive today. The fitters/delivery men drove through the housing estate without stopping and then left again, and when I asked them on the phone, they were disrespectful. 15 minutes earlier, they asked if there was room for a 7.5-ton truck. It was there; there were three parking spaces free. Then they arrived with a 12-ton truck, which we watched from the balcony. There was never any mention of us having to apply for a parking ban for a 12-ton truck! In general, we were never told that we had to apply for this! We only have local traffic, so in the worst case scenario, they could have parked on the street! Actually, not worth a single star!

Shopping at Höffner was very good. The purchased goods met expectations. For that, they give it 4 stars. Now comes the big but: The delivery was scheduled for between 7 a.m. and 1 p.m. on the delivery day. That in itself is an incomprehensible announcement for 4 chairs, but to then show up half an hour late is the height of impudence. Furthermore, they refused to take the 4 empty boxes. For this poor service, I give them zero stars and no tip! For the overall service, I give them 2 stars. It's great that they at least responded to my review, but I won't be visiting them again to buy anything, even if they want me to. After all, there are enough furniture retailers nearby with whom I've had very good experiences, including with delivery. Please improve your service anyway. After 3 months, the fabric of the armrests of the chairs I purchased showed clear signs of wear. Since I've been using similar chairs in my kitchen for over three years and they show no wear and tear, neither in the fabric nor in the color, I filed a complaint and changed the purchase contract. I was surprised at how smoothly it went. I picked up the chairs, and 10 days later, the money was in my account. I'm increasing my rating by one star for this transaction.

Very friendly salesperson in the bathroom

always nice shopping experience

Very Good options and always love to visit

Everything was great, the play area was especially entertaining for our son. We'd be happy to come back anytime.

Everything is great at Höffner!

You'll find everything you need here. The staff is friendly and the prices are reasonable.

The saleswoman was very friendly and accommodating. We'll be back. Thank you very much.

Super friendly staff Take a lot of time for the children. Highly recommended.

A shopping center where it is lively and young salespeople have competence and fun at work

Very nice staff and a pleasant experience.

Best furniture store in the world. We only shop at Höffner. Everything.

Great furniture store, friendly staff

An extremely large selection, and it's not easy to find your way around, but the staff are always happy to help and give good advice.

There's so much to do! It's big and fun.

Today was a play paradise for the children. 10 years of Höffner Neuss. It was great today, as always.

It is especially beautiful during Advent and Christmas time

Pleasant shopping in a relaxed atmosphere

Everything was perfect. Great selection, top quality, very good prices.

Good advice, good prices, good service

The Höffner furniture store in Neuss is tidy and has a wide variety of products. Unfortunately, the delivery service isn't great. I had to wait over three months for my bed, and then they wouldn't assemble it, even though I ordered and paid for it. The wardrobe had broken doors, and it took weeks for the problem to be fixed. Contacting them about defects isn't great either; you're on hold forever. Even a small voucher doesn't help. If you're claiming furniture that you brought with you, you can only do it in the furniture store. The question "did you bring the wardrobe with you?" is a joke. The 10% discount on the claim is just as ridiculous; it's already spent on repair materials and gas. But luckily, there are other furniture stores.

Well-organized Höffner branch with friendly staff.

Everything is great, great furniture

I'm satisfied with the professional staff. 😀

Great shopping experience with many offers

The staff are really nice and friendly. I found what I was looking for :)

Beautiful furniture and friendly staff

Always happy to go! Great for kids! Top

Always great deals. Good advice and service.

Great face painting for children on Family Day at Höffner in Neuss. A really nice lady and very creative.

At Höffner in Neuss, you'll find a wide selection of furniture, household goods, and accessories in every quality and price range. You can also purchase returns and products with minor defects at reasonable prices.

What a wonderful day at Möbel Höffner. The children were so happy. Thanks to the lovely face painter ❤️

In preparation for our move in October, we selected a very nice couch that was custom-made for us and was to be delivered to Höffner by the manufacturer starting October 6th. The anticipation was immense! At the end of September, I received information from Höffner that the couch would be arriving in their warehouse in a few days and that I should arrange a delivery date. Online selection wasn't possible, but a callback service was available, for which I left my number. The callback didn't come, but I called again at the beginning of October. I was then informed that the couch could not be delivered until the end of October, and even a further attempt to check for an earlier date was unsuccessful. In various written disputes, they always referred to the fact that everything was correct within the scope of the contract and that the date had been agreed upon. There can be no question of an agreement, because the date was simply the next available one. So now I'm waiting for my couch because Höffner was unable to coordinate their schedules. If I had known about the delivery difficulties in logistics in advance, everything would have been fine, but as it was, I relied on the promise of delivery starting October 6th and am very disappointed. As already mentioned, Höffner's logistics, which in my opinion is not very customer-oriented, refers to the statement that everything is correct within the scope of the purchase contract. The negative experience for me as a customer, which had previously been so excellent in terms of advice and sales, remains. It's a shame that a satisfied customer is apparently not the focus.

Absolute disappointment. The seller was absolutely nice and great, so I bought an expensive bed. The contract stated that the delivery time was 12 weeks. It's later in the warehouse, and after the goods arrive in stock, the earliest delivery date is one month later! Absolutely not recommended. Stay away from Höffner furniture. Update on the delivery date: Absolutely terrible here too. The colleague who makes appointments doesn't want to help. No one feels responsible for any questions. I will never shop here again and strongly advise everyone not to buy from here!

Disappointing – incorrect delivery, endless complaints, and unreliable customer service I ordered a couch from Höffner Furniture on May 12th, which was delivered on July 20th – but with a broken bed base and noticeable tears in the fabric cover. I submitted the complaint in writing and by phone, including photos for documentation. On September 12th, when I scheduled an appointment, I was informed that the wrong replacement part had been ordered. This meant I had to complain again and wait another four weeks for a new appointment. In addition, the supplier, Bobb, originally offered us a discount, which Höffner never passed on to us. Due to this oversight, only the bed base was ordered, instead of the entire sofa half, as clearly stated in the order confirmation. Today – after two lost vacation days, which I had to take specifically for the replacement – ​​the assembly service showed up again with a completely wrong part (a topper!), which had nothing to do with the complaint. I've been waiting for a perfect couch since July 30th – despite the high price, to no avail. Customer service has been unavailable by phone for five hours. All in all, a complete nuisance: faulty delivery, poor communication, and unreliable follow-up.

Great activities for kids! And very, very professional face painting and balloons! Very nice lady!

Ms. Schlundt is super friendly and helpful, explains everything very well, and isn't at all hectic. Top

Competent advice and information from Ms. Schlundt.

Great furniture store. Everyone will find something suitable here. Very great and cozy restaurant. Enjoy your meal. Very nice staff throughout the house.

One of the most luxurious and wonderful showrooms. The quality of the furniture is excellent and all designs are available.

Masha Allah, the treatment is very nice and the goods are whatever you ask for ❤️

Highly recommended! Great furniture and very good and friendly advice!

A truly large and extremely well-stocked furniture store. They have a very good selection of furniture, kitchen utensils, household goods, and accessories. The parking lot is also very large and wheelchair accessible. The staff was very friendly and helpful during my visit. I would definitely stop by again. Worth a visit just for some inspiration.

Hello, Since I haven't purchased and received the kitchen yet, I can't give any feedback on the kitchen itself. The consultation was great; the employee was very friendly, competent, and creative, which I really liked. I did have a certain idea of ​​what my future kitchen would look like, but I was lacking some knowledge regarding its feasibility. The employee was able to answer all my questions and helped me plan my wishes within the realm of what was feasible. Since I'm still waiting for a notary appointment for the apartment purchase (the kitchen will be needed for this), I haven't signed a purchase agreement yet. As soon as everything is finalized, I will contact your employee directly and order the kitchen as discussed. Best regards D.R.

Advice? The lighting department was left alone. Switches and remote controls for controlling the lamp functions. None....

Unfortunately, after the renovation, the higher-priced brands are nowhere to be found. This is likely a result of the economic situation in Germany. People are likely more likely to buy cheaper brands.

We visited the furniture store on October 4, 2025. We were pleasantly surprised. We received prompt and very competent advice. Furthermore, all the promised discounts were granted. Then there was another very pleasant surprise. We visited the restaurant and even found two vegan dishes. A wonderful ambiance. Plus, an exceptionally good salad bar. If the delivery is now on time and correct, we'll be completely satisfied.

Subterranean, one star is still too many! Bought a couch at the Neuss branch at the beginning of April 2025. The salesperson told us that Höffner would contact us by phone after 7-9 weeks to arrange a delivery date. In the 10th week, we proactively called the branch and inquired about the status. The lady on the phone told us that the couch was ready for delivery. When we asked why Höffner hadn't contacted us about this yet, they snippily replied that they didn't have time. During this phone call, a delivery date was agreed for 4 weeks later between 7:00 a.m. and 6:00 p.m. On the said day, the fitters were supposed to call us 30 minutes before their arrival. This call never took place. When the fitters arrived, they made excuses. This meant that one of our stair gates couldn't be removed beforehand. In order to do this for us (which took about 4 minutes), the fitters said they didn't have time because they had two other customer appointments. We then wrote an email to Höffner, described the incident and asked them to get back to us as soon as possible. 1.5 weeks later, this still hadn't happened. So we drove back to the Neuss branch to speak to customer service in person. We were promised another delivery date, again 4 weeks later. Again, on the day of delivery, delivery was between 7 a.m. and 6 p.m. That day, we received a call from a fitter at around 4:30 p.m. and told us that our couch had been delivered to another customer. In the days that followed, we called Höffner every day. None of the employees could tell us what was happening with our couch. It should also be mentioned that we were not treated particularly politely on the phone. Another 1.5 weeks later, we went back to the Neuss branch, where we learned that our couch was still with the other customer. After all this, we withdrew the contract. Since the responsible manager was supposedly on vacation, it took another three weeks and several phone calls before we received our deposit back. To this day, no one from Höffner has apologized. So: two days of vacation wasted for missed deliveries + two one-hour car journeys + emotional distress!! Never again Höffner!

The display didn't look particularly inviting

The consultant, Mr. Görlinger, also deserves a 5-star rating. Furniture shopping is stressful, but he managed to prove us just the opposite. Highly recommended.

Mr. Görlinger gave us excellent advice, was patient, and knowledgeable. I'm very happy to have met him as a salesperson. It's worth looking for him on the floor (beds & bedrooms).

Since the recent remodel, it's been very nice and well-organized. Most of the staff are very friendly. I really enjoyed interacting with the consultants on the upper floors; they really tried their best to accommodate my wishes and budget. 😊

I was at Höffner on Thursday afternoon and was very annoyed with the cashier! She interrupted a conversation between customers that was none of her business and made comments that I found unacceptable! In fact, I wouldn't shop at Höffner again! I was so annoyed that I'm considering canceling my order and ordering it online somewhere else!

It's fun to stroll around, we always find something, and the food is good and cheap.

Today we had the duck leg with red cabbage and dumplings. It was delicious. We'd love to come back.

The furniture store may be beautifully designed, and as far as I can tell, the salespeople are all friendly. But the after-sales service is terrible: delivery times of several weeks, delays... The assembly service seems too stupid to park. Never again, seriously.

Mr. Kühl listened very carefully to our specific requests and demonstrated excellent knowledge of the product range. His second offer already met our expectations exactly, allowing us to complete the purchase quickly and easily. That's what I call expertise, thank you very much. This is how shopping is a pleasure.

We specifically purchased a bed from the express delivery department at Höffner so we wouldn't have to sleep on the floor for weeks. We were promised delivery in two weeks. After that time, we were suddenly told it would take another two weeks. Now the delay is being blamed on the supplier, and no one is taking responsibility. Very disappointing, especially because we deliberately chose the express delivery department to avoid such problems.

If you're advertising and attracting buyers with special offers, you should also take care of your customers. We waited almost 30 minutes for a salesperson and had to take care of ourselves to get served. It was no different at the checkout. The goods and the special offer, however, were okay.

A visit to the Höffner furniture store in Neuss was a truly positive experience for me thanks to Mr. Wirtz's advice. With his friendly manner, his expertise, and his keen sense of my needs, he provided me with excellent support. I was particularly impressed by his customer-focused and solution-oriented approach – never pushy, but always attentive and personable. This makes you feel truly welcome and in good hands as a customer. Thank you so much for this service!

Mrs Schlundt took very good care of us

Good selection, but way too expensive.

I'm very disappointed with the customer service. When we purchased the car, we weren't informed that we had to arrange our own charging parking, even though we'd let them know we lived downtown. There was no support whatsoever, and no one showed up on the agreed-upon delivery date. The sad thing is: the customer service team hung up in the middle of the conversation, without offering any opportunity to work together to find a solution. As a customer, it seems they don't really take you seriously. It's a real shame.

I used this store for business purposes and noticed the following: access to the product you're looking for is very quick, and the IT system seems reliable. It took us just under 15 minutes to order and pay for the product. That's extremely fast compared to other furniture stores. I've never experienced such quick access to the product in any other furniture store before. Now the fly in the ointment...we had to wait for the items at the checkout...so, unlike at IKEA, you can't load the items yourself. And that took time...and the information system, via a solitary screen, wasn't transparent and therefore difficult for customers to understand...very annoying...and sometimes even made customers aggressive. CONCLUSION: When it comes to sales, optimization is used, but when it comes to checkout, the exact opposite happens. This is unacceptable for the customer!!!

Employees have really put in a lot of effort for the kitchen

We were very satisfied with the advice given by Mr. Wirtz

It's a shame the salesperson was quite unfriendly today and didn't even bother to try to sell anything. I absolutely couldn't recommend the restaurant today; the food was absolutely not tasty. Furthermore, there was an extremely long wait at the checkout, so the food was already cold.

We were in your lovely restaurant and had great food and drinks, and the service was absolutely outstanding. We'd especially like to highlight a young man who saw we were both using walkers and immediately helped us, bringing our food to our table and then picking everything up again. He politely but firmly declined a tip. HE MUST STAY HEALTHY AND HAPPY. WE, SILVIA AND DIETER DICK, NEED HIM. THANK YOU.

If you can't find anything here, I don't know. So much choice. If you need more than one piece of furniture, you'll be overwhelmed after two departments and desperately need a break. The restaurant is very easy to find, and the restrooms are also very clean. We'll be back.

Very large, spacious showroom. Recently renovated, it offers a wide range of products for every living area. The bathroom and kitchen appliance display is larger than the one in the neighboring Media Markt. Very large parking lot and conveniently located. Friendly and competent staff.

In July 2024, I ordered a kitchen from here, which was finally completed ten months later. The planning consultation was generally satisfactory – provided you think for yourself a little. The initial delivery in October was plagued by the "usual" planning errors: a high-voltage cable that was too short, an incorrectly measured countertop, and missing wall mountings for the upper cabinets. I only learned that the original kitchen planner was out on long-term sick leave after several attempts to contact the planner failed. I would have expected customers to be proactively informed and seamlessly transferred to a replacement. The necessary corrections to the kitchen plan were subsequently ignored by the replacement for weeks, only processed upon repeated requests, and billed additionally at a flat rate of labor hours (which were ultimately not needed but were billed nonetheless). There was no sign of goodwill here, despite multiple changes of planner, extremely long waiting times, and necessary rescheduling. I can only strongly recommend insisting on fixed delivery deadlines or, ideally, having the kitchen planning done elsewhere.

Unfortunately, it takes a very long time for a complaint process to be fully resolved. After the complaint has been pending for at least three weeks, we've been waiting for a single cabinet door to be delivered for a week now. I definitely can't recommend this company.

Dear Sir or Madam, Today, September 9, 2025, an extremely unpleasant incident occurred with employees of your company in front of my driveway. The employees blocked my driveway with their vehicle. Since I was on my way to work, I politely asked them to pull over a bit so I could exit. My only response was that "it wouldn't take long." Despite this, the driveway remained blocked. When I politely asked the employees again to clear the driveway for a moment, I was addressed in a very rude tone. One employee aggressively told me, "We work here too," and verbally attacked me. This behavior was not only unprofessional, but also disrespectful and unacceptable in any way. This behavior significantly damages the reputation of your company and must not be repeated. I have documented the incident and attached relevant pictures. I expect a timely statement from you and a clear apology for this behavior. Please also let me know what measures you are taking to ensure that such an incident does not occur again in the future.

Rating: 0:4 Hello, First of all, I would like to clarify that my review refers exclusively to the "Planning, Purchase, and Delivery" department of my kitchen at Möbel Höffner in Neuss and does not apply to the entire Möbel Höffner company. Before I purchased the kitchen, approximately 70% of my furniture already came from this company. Since I was satisfied, I returned. In September 2025, it will be one year since I completed the planning and signed the contract for the family kitchen. Unfortunately, the kitchen has not been fully delivered to date. I would like to emphasize that these are not tiny, irrelevant parts. For future customers: Please be aware that certain parts, such as the granite countertop, are outsourced, and this can significantly delay scheduling and delivery. I recommend contacting consumer protection before signing to avoid the same situation. I recently read the online reviews and was pleased to see that Höffner always responds and warmly recommends escalating the problem via email. Dear Höffner, I hereby confirm that I have sent emails and called extremely frequently—so much so that the telephone network was almost as overloaded as during the Cuban Missile Crisis in 1962—unfortunately without result. Perhaps I made a mistake and should have gone in person, inquired, and responded in a rude manner. Unfortunately, my upbringing, my college degree, and my decency prevented me from doing so. I ultimately referred the case to a law firm, which accepted my case. At my next appointment with the family lawyer, I will ask if I am legally permitted to publicly publicize the case on the radio, in the newspaper, or through paid individuals distributing flyers. I will follow up with a message in 6–12 months, when I hope my case will be resolved. Have a nice day. Sincerely, A. Lorenz

As always, everything was great. Unfortunately, we just didn't find what we were looking for.

Great experience, lots of discounts, delicious waffles

Wheel of fortune at Höffner why not 🤗

Now much clearer and friendlier in Düsseldorf!

Very nice furniture store with great childcare!

Overall, there is a lot to choose from, but it is sometimes difficult to find what you are actually looking for.

Good selection, always great promotions for the whole family

I'm very satisfied with my purchase at Höffner! The advice was friendly, competent, and unobtrusive. They have a large selection of modern furniture and home accessories, so there's truly something for every taste. Delivery and assembly went smoothly, and I'm very impressed with the quality of the furniture. I will definitely be back and can highly recommend Höffner!

Lots of space and lots of variety, I will definitely come back next time

Nice that we have Höffner in our city

Very nice shop top guide all correctly

Huge selection right near me and great deals. It's worth visiting the stores again.

A very large selection, fair prices, and friendly service. We'll be back!

Great place, competitive prices, my life long furniture shop.

I've always enjoyed shopping at Höffner. Three months ago I bought a wall unit (which wasn't cheap) and two days ago I had it lifted, unfortunately part of it fell. I was on the phone for what felt like two hours and there wasn't a correct answer 🤔🤔 only I was directed to someone else the whole time 😳 so I'm really disappointed 🙁 I'd have to take a day off for the delivery date 🙈🙈🙈 it's all a mistake on my part 🙁🙁