Hoffner Furniture Company GmbH - Neuss in Neuss

Top advice from Ioanna Tsaprantzi

Incredible!!! They canceled the first appointment and didn't show up at all for the second one! The lady from the delivery department was not friendly and didn't make a special effort to solve problems! This is the second bad experience at Höffner!!!! Never again!!!!!

Large selection, restaurant, child care

Very good and comprehensive advice from the employee Sascha Kühl

Good truth, cheap prices and everything very nicely structured. Definitely recommended.

Super nice and competent advice from Ms. Frings. I was very satisfied!

restaurant Food quality not good Food not seasoned in a balanced way Pork fillet very dry Berliners also dry

At the moment I can only give a rating for the advice. A really great consultant, Mr. Goellinger, answered all of our questions and, above all, with a lot of friendliness and humor. I can only recommend this. Thank you!

Ms. Tsaprantzi was super friendly, competent and helpful. She took her time, responded to all my wishes and gave me the best advice. Perfect service – thank you very much!

We bought some of our new furniture here, including a box spring bed. The advice was very detailed and Mr. Görlinger took his time with us. Absolutely top man, we would love to come back

Huge furniture store with very manageably motivated salespeople.

Larger parking lot. The furniture store is very large and yet clear. Great advice from Mr. Görlinger, everything was great

Today we finalized our kitchen planning and, as on our first visit about two weeks ago, received competent and friendly advice from Ms. Andrea Rase. This will be the second kitchen from Möbel Höffner, so we are happy to recommend the furniture store and especially Ms. Rase. Addition Sept. 24: The good first impression from January 24 was permanently tarnished. Even after improvements, the kitchen is still not complete and functional. The availability and promises of various contact persons are poor. Addition: On January 27, 2025, after over a year, our kitchen was completed with the addition of the mirror.

We bought a total of 1 couch with a table and a dining area with a table over 2 days. Our salesman was Mr. Pinto, we were given very comprehensive advice on all the options on how to place the furniture. Our consultant answered all questions and did a very good job. We are always happy to come back.

Mr. Görlinger is a 100% competent and friendly customer advisor. Thank you for the first-class advice

Purchase contract canceled behind my back and without any information and without my consent for no reason. I waited for months for my couch to find out that the contract no longer exists because I didn't do any financing. Before that it was said that I should pay the purchase price in full upon delivery if I don't do any financing without me having to do anything about it. They would then contact me when the delivery date was known. Now I have to sign a new contract and wait another 5 months without receiving any response in any way. With a child in the household, we are now supposed to sit on the floor for 5 months because they are not honoring their contract. Incredible. NOT RECOMMENDED

We received a very friendly welcome from Mr. Wirtz, he was very helpful and gave us very good professional advice. He gave us time to make our decision. He was also available to answer our questions by phone. He is a role model for other colleagues. We thank you for his commitment. Helmut and Claudia Kurmann

Bought a couple of ceiling lights at a very good sale price. Were very happy with the service as the sales assistant in the lighting section was extremely helpful & pleasant. Have also ordered a few items online since. Great store👍🏼👍🏼

Great product offering and friendly staff

Ms. Schlundt at Höffi Neuss served us well and made us aware of the discount campaign. The best for us! We think this is worthy of five stars. Very friendly, experienced, competent and her smile was infectious. Thank you Jürgen and Jutta.

Complaints can only be made with a lawyer. After 2 weeks my legs break from the office chair, the weight of 85 kg should actually hold up. Anyway, I got a response saying it was being processed, but nothing ever happened. Absolutely not recommended. With a concept like this they will soon go under

A bed base of the wrong size was delivered and installed, but the correct slatted frame and mattress!!! For this purpose, the assembly on the delivery day was according to the reception certificate without assembly, although in the purchase contract including assembly ... It was agreed with the mechanic that a rental bed or the slatted frame and the mattress were made available to us until the right bed is delivered again since the whole thing takes months. The next day we called customer service in Neuss (since the purchase contract was concluded there) to clarify the matter and they said a slatted frame would be reserved for us in Cologne and the whole thing would take place with the new delivery from Monday. We called customer service in Cologne and a lady there told us and confirmed that the slatted frame in Cologne was RÖSRATH!!! is in storage and could be picked up. We wrote an email to customer service based on her recommendation and went to Cologne (from Duisburg) and there again discussed everything from the beginning with information, cash register and customer service and they said, no slatted frame!!! but in Cologne PORZ!!! but only from Monday!!! Customer service MA consulted 10 times with different MAs and again with the one from Neuss who said that it had been reserved for us in Cologne but this time he said, he told us that it would be ready for collection from Monday... That was a lie because he only told us that it was reserved for us in Cologne and from Monday the rest will be arranged with the new delivery... After that, the MA was rude and didn't want to arrange a free cancellation or otherwise accommodate us as a customer because we had a 3-hour drive (1.5 Hours in one direction Duisburg - Cologne and back again!!!) because of false statements from MA von Höffner, the room was blocked with the wrong bed assembled as well as the correct slatted frame and mattress and it was also not possible to determine a foreseeable delivery time In the end he shouted at us on the phone because he claimed that I called him "guy" and not Mr.... So customer service in Neuss, especially this "Mr.", should definitely not sit there and use the customer service phone. .. Later, the head of customer service in Neuss called who was at least friendly on the phone and offered the 40 € voucher on the bed of 1050 € that had been paid in vain. The bed currently costs 629 € on the Internet... An extremely tiring experience with Höffner, after a long time For years as a customer there, I will never buy anything there again, at least not have it delivered... Remember Höffner how you treat your customers if you still want to keep some...

We were given very good and very honest advice, so that we consciously decided to use the advisor again on our next visit to make our orders/purchases. And our decision turned out to be right. Our consultant was Mr. Tommy Görlinger, Sleep Department, Höffner Neuss

One star is still too many!!!!!!! As I have written before, about the worst customer service from Höffner. In June 2024 I bought 2 cabinets. After a lot of back and forth, and once almost delivery, the drivers simply drove away because there was supposedly no parking space, I received half the cabinets months later. All screws, hinges and LED lighting were missing. Weeks later the screws arrived. A board and lighting were still missing. Today, February 1st. 2025!!!!!!! came the final part of the lighting. Never again Höffner!!!!!!! Subgalactic, terribly bad!!!!!!

Customer service is very important here. I ordered a wardrobe through Click and Collect. When I unpacked it, I noticed that there were only four hinges instead of five. From the information one was sent to the camp. There was no help there. You should contact customer service on the 1st floor. Turn OG. After an eternity of waiting, we were told that we couldn't help because it was an online purchase. You could buy the corresponding spare part at the hardware store. "They're definitely standardized." When I buy a cabinet, I don't actually want to go to the hardware store to buy missing accessories; I expect a complete product. My understanding of click and collect has always been that a part can be made available in the store and picked up and paid for after appropriate information. Apparently things are different with Höffner. I was given a telephone number where the issue could be clarified. When you call, an automatic announcement directs you to the contact form. Thank you.

Great selection and great offers

Great service!!!! I'm really excited, special thanks to Volker Wirtz, who always tries to make the impossible possible.

I received super competent advice from Mr. Wirtz today. Now I'm looking forward to my new chair.

Ms. Schlund was very nice, polite, courteous and sweet. We'd love to come back. Greetings yup

We visited Mr. Rother in the electrical department today and received excellent advice. Mr. Rother is one of the best, friendliest and nicest salespeople we have ever had. Thank you very much 💜

Well, always trying. Get information, item is not listed. One look online and I was even able to tell the “nice” lady the item number.

Mr. Wirtz from the Höffner sales team gave us very customer-oriented, very friendly and absolutely competent advice on the initial selection and individual design of our needs and special requests regarding a corner sofa. Thank you for that.

Resounding incompetence in handling a Click & Collect complaint has never been experienced before. What is one of the strongest service areas in Sweden becomes an absolute nightmare for every customer.

Lots and very good selection. Good prices if you compare carefully. Unfortunately the restaurant is just mediocre

Just a disaster during the renovation. It is questionable whether I will let myself be seen here again.

I find the store quite impersonal, we wanted to buy a kitchen there and didn't even get to the pre-selections/plans because the lady was of the opinion that there was no point without measurements, even though we know how big our new kitchen is, and If I leave my money there, then I decide when the measurements are taken and not Höffner. Now our well-earned money goes to another kitchen manufacturer. Lo and behold, the measurement was completed within a day. So there is another way!!! Never again Höffner

Due to the redesign of our house we needed new furniture. Mr. Paul Kluczkowski gave us comprehensive advice on the furniture and took a lot of time. We felt we were in good hands and advised. Gladly again!

Wrong advice when buying a sofa

They advertise 50% off kitchens, but the "semi-formal" deal we got was even more expensive than the same small kitchen in a high-end kitchen studio (with even better appliances). I said "semi-formal" because the seller didn't even turn on his computer and made a calculation based only on meters, but he said he was sure of the price. Wrong discounts, waste of time...never again!

I bought a sofa from Höffner because the seller specifically said that the fabric is easy to care for and stains can be easily removed. Based on this statement, we chose this model even though we hadn't actually planned to spend that much on a sofa. The seller convinced us with his wrong advice and we paid €5000 for this sofa. Unfortunately, the information is not correct - stains are difficult to remove and some remain permanently visible. When I reported the problem, my request was rejected, even though the advice was demonstrably wrong. Very disappointing - I cannot recommend this store.

No matter what we are looking for, we have always found it here. Great and large selection, friendly and competent salespeople and top customer service. Absolutely recommended!

Unfortunately, my visit to Möbel Höffner was not so pleasant because a cashier behaved quite unprofessionally. Even before I went to the checkout, I could see him just busy with his cell phone. When it was my turn, he sat in his chair, totally bored, and spoke to me in an annoyed tone, as if he didn't feel like it at all. The cashier next to him was completely different: she was friendly, attentive and left a much better impression. It's a shame that your colleague had such a negative reaction, because something like that can spoil your impression of the whole purchase.

Yes, Möbel Höffner in Neuss, I've never been there before, but it's easy to get to and can't be missed. There are plenty of parking spaces and you ask yourself: how am I supposed to find the piece of furniture I want in this huge store? Well, first go in and orientate yourself briefly. There are information islands everywhere with staff who can help you in a friendly manner. Finally found the floor the size of a football field and also the relaxing chair I wanted. Brief test session, everything OK. Now a sales or consultation. A competent, friendly employee (Volker Wirtz) was quickly found. He was able to answer all of my questions well and in a professional manner. He also helped me very well in the following email and telephone contact. The armchair has been ordered and will now be delivered soon, free of charge to the apartment with set-up service. If everything works, I'll be very happy.

Höffner is an absolute disaster! I was promised that my furniture would be there after 9 weeks, but now it's been over 11 weeks and nothing has happened - just excuses and postponements! The customer service is a disgrace: rude, arrogant and absolutely unhelpful. I have never experienced such bad service. Disappointed 😞

We would receive excellent advice from Ms. Fringe. She was very patient and answered all questions competently. We felt very well looked after. Very good service from start to finish.

Unfortunately I have to say you should look carefully at the receipt. My voucher for 50 euros was not deducted but was retained. Unfortunately I only noticed it at home, went back and didn't get it. You have to pay attention yourself, later complaints are not possible. There's nothing you can do now, even though I went to the same cashier. Therefore it was the first and last visit to Höffner for me.

We were looking for office chairs and received good advice from a nice young lady on Saturday. We then bought the chairs online from Höffner because we decided to buy them later

Very good advice from Mr. Kluczkowski.

Everything fine. Good selection and great offers. The restaurant is delicious and our son really likes the play paradise. I can't find anything negative. Thumbs up

Top.An experience again and again

Great furniture store with a great selection in all living areas

Good selection to look at and inspire

Great, competent and very committed advice.

Great for browsing and shopping...we were well advised and found what we were looking for

I needed complete furnishings for the new apartment and turned to the Höffner furniture store in Neuss. Here I was looked after very competently but also extremely friendly by Mr. Volker Wirtz (furniture) and Ms. Andrea Rase (kitchen). I am very satisfied and say THANK YOU VERY MUCH.

We received very competent and friendly advice from Ms. Tsaprantzi and were able to quickly decide on our dream sofa.

Great furniture store with a large selection of everything your heart desires. Bought new dining room chairs and are very satisfied...Very customer friendly and Ms. Haghoo is a really nice, lovable saleswoman...We'll be happy to come back...and thank you... We are looking forward to our new furniture

Great advice from Mr. Kühl, gladly again. This makes you feel like you're in good hands. :)

Mr. Kühl! His approach and conversations are polite and persuasive. His most striking trait is that he is attentive and helpful.

If you want to buy beautiful, high-quality things and buy everything including furniture and kitchen tools, this is a more than wonderful place.

I had never been cheated like I was by Höffner. I was there with my wife and we wanted to get a dining table financed. We were with the ladies and finalized a contract. The lady didn't speak German very well but we were still able to get by. We said to the lady that we would like to finance it and she said okay. She then finished the documents and did everything else. She wrote a deposit on it and the remaining sum upon delivery. We didn't notice and signed because we trust such a big company. We then went upstairs to financing and then the employee said that we had to wait another 2 hours until our colleagues got there, of course we waited. Then we went there again and were told that financing was not possible today. We waited for 2 hours and then we went to the saleswoman and had it canceled. She then said that she canceled it and everything was ready. She didn't give us any further documents. After about 2 months the first letters came that the goods would soon arrive or had arrived. I kept calling and saying that the saleswoman had canceled it. Customer service has repeatedly said they will take care of it. About a week ago the letter came saying that the goods had not been picked up and I had to pay €1119 for the goods not picked up. (25% of the purchase price) in my opinion this is fraud and a rip-off, that's why I got a lawyer and will sue this fraudulent company. My recommendation is not to go there but to other reputable furniture stores such as Ostermann, because everything worked wonderfully there.

I only spin the wheel of fortune when I have a cell phone and read and rate qr codes, I don't think that's ok. That's why there's only 1 star Another star deducted 10 years of celebrating the same thing again, no seller here can do anything, after being spoken to, I should do it that way Hello management, please instruct your employees what they should do.

Great advice from Ms. Drossart!

Very neat furniture store and good food at a fair price

Great advice, fair and competent. Gladly again at any time. Consultant Mr. Ortmann friendly, conscientious and professionally top notch.

Amazing place. The employees are very kind and available to satisfy all the customers! I would suggest this place to buy furnitures!

Large selection and good discounts every now and then. But what bothers me is that you are followed/observed/questioned at every turn. Some like it, some don't, like me. If you want something, just get in touch. But being observed is a deterrent. Of course every salesperson is keen on commission, but I'm more likely to move on to another business

We always enjoy coming and are always very satisfied with everything

Today everything was fine, even with breakfast

The food for children is just warmed up, nothing decent and overpriced. The big advantage is that you can take your dog with you to the furniture store. The crockery department is beautiful and diverse. Great actions

Great action Hopefully there will be a winter market more often

Everything was great, I really enjoy coming here

We just wanted to take a quick look at glasses and apparently caught an event day. It was packed. With our baby and stroller we quickly head towards the exit. Unfortunately we couldn't get through, so after 20 minutes we turned around and went out at the entrance. We were painfully stopped and told to go to the exits. We were finally able to leave the store after 45 minutes. Please provide a better exit for wheelchair users and strollers. At least on event days! Answer: The seller stopped us.

Everything great. Always worth a visit

Offer is very diverse. Checkout sometimes slow.

Visited Höffner today. It's always worth it.

Beautiful things and great offers!

Easy to reach, we had competent and friendly advice and eating in the restaurant is also recommended

10 years, I was there. Quick Drawing was a hit! Butterfly magic wand too, of course, and now he has to show what he can do :-)

I can only advise against buying a kitchen, our dream kitchen (nolte, €26,000) turned into a nightmare kitchen! Promised deadlines were not kept, we were left without a kitchen at Christmas, they were there 8 times to rework. After 14 months, we were annoyed and accepted a reduction. Every day I look at this unfinished kitchen and I could scream. Now we're paying more money to a small kitchen studio to have the rest installed. When I read the name Höffner... and think of the sales practices... .

I am very satisfied, the advice was excellent and the cleanliness was just as good.

Everything great. Sometimes the staff is a bit lazy.

They buy reviews for Wheel of Fortune drink vouchers so that you know about them

Absolutely fantastic advice from Mr de Barros! We felt like we were in great hands, keep it up!

Size shop with a lot of selection with different prices

Great staff Competent advice Attractive modern products

Very accommodating and a nice selection. We would love to come back 👍 Answer to your query: I don't give it 5 stars because I bought 2 expensive mattresses last year on the recommendation of the seller, which are already sagging, even though I'm underweight rather than overweight. They are not worth the money at all!!!

If you are looking for great furniture, Höffner is the best address.

Nice furniture shop. Long walking distances but unavoidable given the size. Depending on the employee, sometimes more, sometimes less competence.

Basically I am very satisfied. However, no promotional mail is assigned to me. Still good value for money.

We bought a beautiful corner sofa from Höffner. The advice from Mr. de Barros was really very good. He gave exactly the right amount of friendly, competent advice but also showed restraint, so that we never had the feeling that anything was being “forced upon us” and we were able to decide in peace. This is how I imagine good, competent support when making your selection!

This store is a disaster. As long as it's sold, everything's ok. But then it's delivered and nothing works. Bought in August 2024 and absolutely nothing worked immediately and not everything was delivered or set up. That's almost 60 thousand. Euros were paid, the service is really the worst. Höffner never again...

Ms. Tsaprantzi gave us great advice!

Lots of choice, nice staff, but unfortunately a lot of it is too expensive 😔

You can find everything you need.

Very large selection and everything your heart desires. Today even with special promotions!

Very NICE furniture store with many attractions

Great store. There is something to see and so are the prices adequate to the quality of each product.

Very busy but very helpful staff

Great place, nice people and cheap prices