Hoffner Furniture Company GmbH - Neuss in Neuss

A star - the little man's revenge. In the store you are harassed as a customer - thank you for nothing. There is also a star on top as a gift.

Very good advice and great service.

Today we received great advice from Tommy Görlinger. Thanks to him we were able to choose the perfect bed. He took a lot of time with us, even though it was just before closing time. Mr. Görlinger also kindly told us a lot about good sleep and mattresses. He was super helpful!!! We can really recommend this consultant to everyone! He was really great and super nice and also adapts to the customers' wishes!

The advice in the store in Neuss was great and competent. But then we were disappointed First delivery date has been postponed (can happen) Making a new appointment at the service center was difficult, the lady was very unfriendly and rude. Another 2 week wait. When the four cabinets were delivered, two were damaged and one was delivered incorrectly. Another two week wait. After several weeks we finally have our furniture complete. A big compliment goes to the fitters who were very hardworking and friendly.

Great furniture store, with a good selection from cheap to premium. The canteen is also always worth a visit. Good food at fair prices.

A large furniture store with a large parking lot.

My 80-year-old mother received extremely friendly service and advice from Mr. Pinto-Martin when purchasing a recliner. If the delivery of the chair also works so well, then we are completely satisfied.

May 2025. Höffner is completely remodeling the downstairs. Everything was hung with plastic sheets. Furniture can be viewed from the 1st floor... therefore due to renovation, dusty bargains are possible. .. EDP for order data entry seems outdated.

Beautiful kitchen, great selection of every facility

Ms. Tsaprantzi gave us great advice. It was a friendly and competent sales conversation. We'd love to come back.

We were looking for a wardrobe, but our favorite model was not initially shown in the system in the configuration we wanted. However, Mr. Görlinger was very committed to looking for the problem and called the manufacturer and headquarters several times to correct the error so that we were able to realize our idea and order. He was very transparent during the ordering process and clarified several questions we had about the delivery. Absolute top service! Thank you very much for that and gladly again!

Mr. Görlinger is a salesman with a lot of patience. He is competent, personable and... works solution-oriented. He gave us very good advice on difficult living situations. Thank you!

We have purchased furniture several times and are generally satisfied with the sales service. Mr. Görlinger went every extra mile to make our dream wardrobe available in the desired color combination, even though the technology didn't always cooperate.

Ms. Tsaprantzi gave us really good advice about purchasing our sofa. And the home delivery also worked very well.

We were just there and received great, competent and friendly advice from Marc Götter. He immediately understood what we were looking for and responded completely to our wishes and was able to show us everything in a targeted manner. Actually, we more or less wanted to "just look"... but because of the competent advice and the different options we showed, we went out with everything we wanted/needed. Thank you again for the great shopping experience. So it was fun!

Nice large furniture store with a good canteen. It is relatively crowded on weekends. It's better to shop during the week.

I welcome the NEW: 12 Tesla Superchargers for Tesla and all other e-drivers. I would like to charge my Tesla at Höffner and take a look at Höffner outside of the offers and, among other things, eat something good. Non-Tesla drivers can also charge there!!!!!

We bought a new bed and were advised by Mr. Görlinger. We are very satisfied and are looking forward to our new bed :) Thank you very much for this competent and top advice!

Thank you very much for the good advice and good nerves, Mr. Tommy Goerlinger. I would also give 10 stars. Bed department.

CAUTION! I would never buy a kitchen here again. At a price of €19,000 I just expect more service. If there are defects, you are simply left out in the cold and told that it could take weeks. Service hotline cannot be reached. The store is just bad. 4 weeks later! Update! I sent you my customer number and account name via email, but have not yet received a response. Kitchen still not usable. Two weeks after the kitchen was installed, the head of the department came and recorded everything again. Parts were ordered, but even 4 weeks after the installation date, I still don't have a date to complete the kitchen. Furthermore, we cannot use the kitchen due to the lack of a sink and the associated dishwasher not working. Easter family celebrations and a birthday party had to be rescheduled. So you can probably understand that I'm really angry now and I'm sure I can't recommend anyone to buy a kitchen from you. Best regards

We were very satisfied with the advice from Mr. Görlinger, he was very authentic and we quickly achieved our goal through the advice. Top expert advice.

I bought a bed. Mr. Tommy Goerlinger gave us great advice. I can only recommend it.

We were advised by Mr. Görlinger and are extremely satisfied with the service. The advice was competent, friendly and patient. Our wishes were addressed individually and we never had the feeling that we were being pressured into making a purchase. Even when there was a huge discount, he didn't hesitate and called us directly. I would particularly like to emphasize the expertise and honest opinion on the products - this helped us a lot in our selection. We can fully recommend the advice and will be happy to come back for future furniture purchases.

Great advice with a lot of commitment We were positively surprised by the advice we received during my visit to the Höffner furniture store. Mr. Görlinger took a lot of time, listened to our ideas and showed us various options - without being intrusive. What was particularly pleasant was the calm, honest manner and the good sense of style and spatial effect. Buying furniture is fun! Conclusion: Competent, friendly and committed – gladly again!

Customer service 0/10 Compliance with delivery dates 3/10 Help with problems caused by the company 0/10 If you are looking for a reliable partner and want to have the furniture assembled before moving in, it is better to look for another company. Never again.

We were looking for a new sofa set and received very good advice from Mr. Pinto-Martin 👍 He was very knowledgeable and was able to quickly show us something suitable and we are now looking forward to the delivery of the new set.

Even 1 star is still too much. We bought a couch and other furniture for a lot of money. The couch looks as if it was put together from 2 different models and the upholstery is also of different quality. We complained about this to Höffner. An upholstery company should come out and take a look at the whole thing. The manufacturer of the couch did not accept the defect and now the Höffner company says we were unlucky. Is this supposed to be some customer service?

I became aware of the kitchen tester campaign via Instagram and made an appointment. We didn't have to wait long before we were sitting in the huge furniture store and planning our dream kitchen with an employee. He seemed to know exactly what we would like. We noticed that there were years of experience here and felt that we were very well advised. None of our questions were stupid and every one was taken seriously and answered. The kitchen hasn't been installed yet and I can still say that it's a completely worry-free package. Everything has simply been thought of. From the idea to measurement, electrical work, delivery and installation. We can recommend the furniture store with a clear conscience! As soon as the kitchen is installed I will add photos for you!

There is a huge selection of furniture, kitchens and other things for the house and home. But the prices are very high, despite promotional prices. Some of the same products are also available from Segmüller and Schaffrath at a significantly lower price.

Just don't buy anything from Höffner. As soon as the purchase is completed everyone switches to sorry we can't help. So unfriendly. Let's see when the department store in Neuss files for bankruptcy

We bought a couch and a coffee table from Höffner. The delivery time was a bit long but we are very satisfied with the furniture.

Absolutely the best furniture store in the entire region. There is so much choice and we find it every time. This time with great advice from Ms. Nowak, who helped us find a great desk for our future school child. Höffner Neuss is our first point of contact for our home furnishings. Over and over again.

The consultation in Neuss only took place on the second attempt. The first time we were referred to another department because there was apparently nothing that would meet our needs. Only after our own search did we find what we were looking for. Of course, where we first asked. The actual sale was just collecting the data. When delivered, the individual parts were placed in the box without being able to check them. Of course, the extensive cardboard packaging was not taken with us. When we built it ourselves, it quickly became apparent that parts were missing. We were directed by Potius to Pilate to complain about the absence. The furniture is now sitting around in a partially assembled state and we are waiting for the screws and fittings to be sent. We had the impression that some parts had already been unpacked. In the first unpacked cabinet, all screws and fittings were packed unsorted in an unsealed plastic bag. This was not the case with the other cabinets. However, all of the cabinets were missing parts. But the main thing is that everything is paid for. We hope that the spare parts will be delivered quickly.

Unfortunately very disappointing customer service. We have now been waiting for our furniture for almost seven months - a delivery time of three months was originally guaranteed. There is no proactive communication from the company; Appointments will only be made upon our repeated requests. In addition, we receive contradictory information from various employees, which gives the impression of a lack of internal coordination. What is particularly disappointing is that no one seems to feel responsible for our concerns - and that with an order value in the almost five-figure range. Complaints are sometimes responded to in a tone that is not very customer-oriented. We have rarely experienced such a level of customer unfriendliness in this form.

It's stupid, you beg to come in and there's nothing on the ground floor except construction. Any information on the website would be appreciated! Gasoline burned for free

We received extremely friendly and competent advice from Ms. Frings. She took a lot of time, listened to all of our wishes and convinced us with her honest and friendly manner. Thanks to their support, we found exactly the right couch - we are totally happy with our decision! The service was great from the first moment – ​​thank you very much! Absolute recommendation for everyone who values ​​good advice and quality.

Today we got advice about box spring beds. I was very positively surprised. Not only was it very competent advice, I also had the impression that our advisor was very honest and responded well to our needs. We felt really comfortable and were able to laugh together. We would buy a bed here again and again.

Only after asking twice did we find an eager employee. Others sat at their desks, uninterested. Almost the entire house is under renovation. I would have liked to have been informed about this in advance. Little to no on-site orientation assistance.

Very bad customer service! Questions about delivery are not answered over the phone and you are brushed off in an extremely unfriendly manner. The sofa delivered is great, advice from the furniture store is also great.

Delivery dates are not met, at first it says a maximum of 3 months and then suddenly you have to wait 6 months. Will never buy anything here again. Update: We now have to wait 9 months and have to pay a cancellation fee if we don't want to wait. Never again Höffner.

Absolutely disappointing - longest delivery of my life We ordered a bed on May 15, 2024 - today, many months later, it still has not been delivered. In the meantime, we were provided with a rental bed, but that doesn't replace the product we paid for long ago. We spoke to customer service countless times and were even there in person - unfortunately without lasting success. I've never experienced anything like this in my life. I'm seriously considering signing up for a Guinness World Record for longest delivery time. A single tragedy in terms of customer communication, reliability and service. Never again

Unfortunately I have to give this one star in order to be able to give a rating. However, I have to say that no star would be appropriate here! A chest of drawers and highboard were ordered at the beginning of December 2024. Delivery and assembly should take place on January 9th, 2025. It was probably nothing because a piece of furniture was broken. Well, it can happen. Subsequent delivery and assembly went into the second round. This should then take place on March 26, 2025. Waited all day and no one came. Nobody contacted me either! I had to call and ask several times! Nobody knew anything. Then it went to the 3rd. Round. Today everything should come and be set up. What should you say if you receive the wrong part? To date, no furniture! I seriously wonder how such a store can exist?!

I would like to share my very disappointing experience purchasing our kitchen from Höffner. My girlfriend and I decided to buy a new kitchen last year when we moved into our apartment together. During the purchasing process, the saleswoman was initially very nice and we had the impression that we were receiving good advice, which gave us confidence. Unfortunately, our doubts began around the conclusion of the purchase contract. We were told we would only get half price for the kitchen if we signed directly. This condition gave us no time to think, which made us suspicious even at that point. Höffner also advertised a trainee month in which everything was available at half price. When we asked, we were suddenly told that the voucher would no longer be available in this case, which we found very strange and unprofessional. Despite these uncertainties, we ultimately signed because we basically agreed with the price. Unfortunately the poor service didn't stop after the signing. As soon as the period within which we could have canceled the contract had passed, communication noticeably decreased. We often received no response to emails or were told that this had already been clarified - which seemed unprofessional to us and gave the impression that Höffner was only interested in us until we signed. After we waited for the kitchen, at least the delivery deadline was met, which is a positive thing. The worst part, however, came when setting up the kitchen. There were no instructions or assembly aids, which made the entire assembly a chaotic experience. In addition, the quality of the furniture was anything but convincing. The planning, which was carried out together with a technician on site, did not correspond to reality and could not be built as desired. Parts were missing, such as the under-cabinet lighting that we had been promised. No more replies to emails... In summary, I can only say that the entire purchase and delivery process was very unprofessional and that Höffner does not meet the expectations that one should have of a company of this size. Unfortunately, we also feel that our age (we are a young couple) may have played a role in how we were treated. Unfortunately, I cannot recommend anyone to buy a kitchen from Höffner, as the service and quality of the products fall far short of what you would expect from an established provider.

I don't think much of furniture stores. I can never find what I need there, everything is way too expensive and the waiting time and delivery time is so long

Visited Höffner in Neuss for the second time - and received absolutely great advice from Marc Götter for the second time! The man is simply worth his weight in gold! 💯 Super personable, totally committed, honest, patient and with a really good feel for what you need. Marc takes his time, listens and simply does a really good job - you rarely find something like that these days! 👏 Like last time, the rest of the team was extremely friendly and extremely customer-oriented - you just feel comfortable and in good hands. Thank you, Marc – you are really a highlight at Höffner! 🙌🔥

I had probably my worst shopping experience ever at Höffner. It should be noted that Höffner - whether consciously or unconsciously - makes it difficult to find the company's headquarters using Maps. My experience relates to the online shop. The employees in the store like to point out that this is a company name that is independent of the furniture store. Good for the business and its reviews. Serious? Certainly less. I would be happy if this gave me someone to talk to about the terrible customer service and restrictions that I had to deal with for weeks.

We were in the middle of remodeling. The ground floor was worse than Rudi's Bargain Outlet.

Very good and competent advice from Mr. Pinto Martin

Tommy Görlinger is a great seller, very helpful and kind in guiding us into a good choice. We had a great deal with him

Unfortunately the customer service there is very poor. My experience after years of shopping here is very bad. When I opened the packaged cabinet, part of it was broken and when I informed them about it later, I had to pay 10% for return shipping.

Stay away from buying locally in Neuss. From the moment the purchase contract is signed, Höffner doesn't care about the customer. I wanted to order a couch locally. The employee knew that 11 weeks delivery time was important to me due to moving. The chosen couch was also stated to be 9 to 11 weeks, so it was ordered. Then we picked out chairs and finally a dining room table. What was kept secret from me is that the delivery time is 14 weeks. This pushed the delivery time for the entire order to 14 weeks. When I signed it, I asked the employee about it. He said it would be a shame if I didn't take the table and he called me back the next day at 1-3 p.m. To date I have not received a call back. I then explained my problem by email and wanted to withdraw from the contract under the conditions. Unfortunately, I only received a rude email back from Mr. Friesz, saying that the purchase contract is binding and I cannot cancel free of charge. They “remind” me that I signed the contract. Absolutely underground, according to one email. Höffner doesn't care about the employee's condition that hasn't been met to date. I had a big order and left a lot of money there. But if you treat customers like that and are only interested in the commission then not with me.

Top advice from Mr. Gausling Great selection, quick process

Top products, great selection, great offers. Great advice from Mr. Gausling and thank you for our new couch

Large selection with a wide range, plus friendly and competent employees who are available to help if you have any questions. Seasonally changing offers ensure one or two bargains (for example, currently 50 percent on all Christmas items and 40 percent on numerous items in all departments). I like shopping here.

Ms. Tsaprantzi was super friendly and competent. Thank you.

Helpful and competent advice from Ms. Tsaprantzi. She tried very hard to fulfill all wishes, took her time and showed an open attitude. I would always be happy to consult her for further advice.

Very well organized but little selection of songs due to renovation

Very nice furniture store. Big and very neat. Friendly staff and good food.

Great furniture store!⭐️⭐️⭐️⭐️⭐️

Ms. Schlundt is the best saleswoman there. Very friendly and nice 👍

Ms. Schlundt.. great, nice, attentive.. We always like to come back..

Friendly customer service, fair prices. There were also great bargains up to 80% off.

Just bought a very nice bed with great advice

A huge selection in a large space. A great experience.

Super nice staff, very helpful and great range

Ms. Tsaprantzi provided excellent advice twice. We bought a bed and nightstands there.

We received extremely competent advice from Mr. Volker Wirtz today. Mr. Wirtz was friendly & accommodating and helpful in choosing a sofa. Thank you very much, we would love to come back.

Very good prices during promotions, friendly staff, good childcare

A very large furniture store with a huge selection! You can find everything here! High-quality, discounted items, all styles available. On my very first visit, I met Mr. Kluczkowski in the dining table and other furniture department! He gave me wonderful advice, was attentive, competent, and helpful without being pushy. It was not least because of him that I returned from Langenfeld three days later and made a purchase... Now we're looking forward to our new dining room! P.S. The restaurant upstairs is worth seeing!!!!

There are currently great offers at Höffner. Up to 80% discounted goods.

Great selection, good breakfast and friendly staff.

As always everything was great :-)!!!

We received excellent advice from Mr. Wirtz and found our dream sofa. We would love to come back

Super nice advice. Good prices. Large selection. Update on my review: Unfortunately the delivery of the couch I ordered was delayed. What is disappointing is that neither customer service nor the seller respond to my questions about the promised delivery time. I hope communication improves and delivery occurs soon. Update on my review: The couch was scheduled to be delivered at the beginning of March. Since then I have sent several emails and messages to my advisor, but unfortunately I have not received any response.

The sales consultant Paul Kluczkowski gave us very competent advice when it came to two armchairs. He addressed our individual needs in detail without being intrusive. We look forward to the delivery of the furniture.

I bought a rug. There's a real bargain on rugs right now. 80% off now, too. Rugs for €1599 cost €150 with the discount. My rug was listed for €750, which I could have gotten for €50. But at the cash register, it said €1599. I realized in the car that it cost me €100 more. I went back before leaving. I spoke to the store manager, but he didn't accommodate me. And he was even rude and said, "I'm glad €150 is a bargain, too." He didn't fix the mistake. It's not about the money. It's about the principle: what's wrong must be corrected. Why should I pay more when it's even cheaper? The gentleman simply didn't want to accommodate me. What a shame. I don't know if it also depends on the fact that I was treated that way because of my headscarf. I found it unfair and mean😔😠

A seller was there immediately, good, competent advice. Unfortunately had to cancel the order Went without any problems. Highly recommended

Warning ⚠️ under no circumstances buy a kitchen from Höffner in Neuss.

Mr. Wirtz was top - competent and entertaining

Mr. Wirtz gave us detailed and competent advice on our sofa purchase and showed alternatives that turned out to be better without being intrusive. Last but not least, there was also a good price at the moment.

.+++ Update +++ After a constructive discussion with Mr. Rehling, a satisfactory agreement was reached. I just hope that this positive impression does not disappear, but rather maintains the professional impression of this company that Mr. Rehling has ensured…. Having reviews deleted is my favorite...

Incredibly large and the special sale really impressive

Good accessibility with plenty of parking. Well mixed selection of small to high priced items. Exquisite pieces are more likely to be found at specialist interior decorators.

Expensive but with very bad quality!!!!!! I bought two sick ones, but they were both broken! I bought a bed but two pieces were missing. I have asked the service center but no solution! Just wait!!!!!!

The most pleasant shopping experience so far in Höffner Neuss. Thank you for the great advice and great customer service! We felt we were in good hands with Mr. Görlinger.

Bought a Paidi brand children's desk chair. The employee was very, very friendly and nice!!!!!

Very friendly staff, great advice, gladly again

Good selection and nice and bright.

I would like to thank you for the annual birthday post and the 10 euro voucher. Wish the Höffner company continued success. Edith Wright

We have been there several times with our children and every time it is worth a trip for young and old.

Just embarrassing. We have never had any piece of furniture delivered from Höffner without defects. Something is always missing and customer service either doesn't respond at all or is rude.

You have to take some time, endless suggestions and dedicated advice and then refreshment

*Update end of March 2025: After countless attempts through the customer center and "customer service", I wrote the Google review below with one star. A short time later, the department head from Neuss contacted me and informed me that my concern had been forwarded to Nobilia. The hinge was shipped to me a few days later. I'm adjusting the rating to 2 stars because I was helped, but the process was too complicated. How can it be that a result can only be achieved through a Google review? Höffner should urgently carry out internal training and generally improve the service. Initial assessment at the beginning of March 2025: Disastrous customer service! We bought a new kitchen for our house from Höffner and are extremely happy with it. There were the usual problems with construction (incorrect measurements, missing parts, etc.), but this is not the reason for the bad rating. We bought from Höffner because we were told that we would be able to order parts individually in the future. As it turns out, this is not the case. A hinge on a base cabinet broke and that's when the drama started. The telephone customer “service” refers to the email address in a very unfriendly manner. These refer to the specialist department in short, one-sentence answers. Our sales consultant no longer works in the specialist department and no other employee can be reached. Then the game starts again from the beginning. It's now the 4th round and I haven't gotten an inch closer to the hinge since February 9th... Please don't make the same mistake and fall into the Höffner trap. Everything is fine as long as you don't have any complaints/service cases.

Ms. Ioanna Tsaprantzi was extremely friendly, helpful and competent.

A truly competent consultation by the sleep expert Görlinger

Very large furniture store that is strangely sorted. You can only find offers on the ground floor and on the top floor. In between, it is extremely expensive and sorted by manufacturer.

Competent and quick advice. Even without an appointment Unfortunately I have to change my rating. The advice was not competent. However, this only became apparent after receipt and installation. It's a shame, it looks so good. But it's unfortunate if it doesn't work

Wide selection. Some cheaper prices.

Underground and catastrophic are nice expressions for Höffner's achievements! The kitchen advice itself was very good, but then the drama started. Incorrect scheduling coordination at Höffner meant that the kitchen was several weeks late. The kitchen was then built incorrectly and, above all, 4 (!) cm too high. A repair and clarification was not possible because a contact person could not be found. Even acting as a lawyer didn't make things better. Despite several promises, other furniture was not delivered or only partially delivered late. An incorrect delivery has still not been resolved after 8 weeks. The icing on the cake was the supplier for the supposedly correct cupboard - showed up without notice, complained about a lack of parking space, only wanted to pick up the old cupboard, but didn't want to deliver anything new or let alone set it up as agreed. When asked, the delivery person simply left the apartment and drove away without comment. I will never buy a single piece of chewing gum from Höffner again.

Very nice 🥰 and very friendly staff.