Hensoldt Kantine in Ulm

The room appears flashy, comfortable, warm, almost luxurious. Almost........In fact the tables are not covered by tablecloths but, as in a diner, recently hygienic placemats, on which plates and cutlery, probably synthetic, are placed. The waiter, when the customers leave the table, passes us a sponge and voilà, on to the next one. We took advantage of it on 23.XII. 2023 of the buffet (cost €38 each, €19 for children). The choice was wide and of good quality. However, the tray with smoked fish (also excellent) was sadly almost empty at 7.30pm and was only replenished when we were leaving. The spoon for the warming dish with "mediterranische gratin" (modest) was encrusted with potatoes, making it difficult to serve, and it remained so. The fact that the beer served to me was not cold was very typical of a GDR restaurant. Ditto the failure to clean some obvious food remains that fell onto the carpet while the waiter was serving us. The cost for drinks was, of course, generous. But charging a bottle of water (0.75 cl.) the sum of €8.20 is like raiders in the desert. When it came time to pay the bill of €230.10, I only had 0.90 cents left. to the waiter who had treated us with disdain and inefficiency, perhaps because he considered us modest and inexperienced customers, given that we did not dress elegantly. Illustrious restaurant server, always remember "cucullus non facit monachum"! Enrico Alfonso Ricciardi Montagano CB Italia

Everything is great, from the staff to the food and drink:)

Unfortunately, the waitresses preferred to stand their ground rather than take care of customers.

Unfortunately, we had to wait almost an hour for our food, even though the concept of self-service and pagers actually suggests faster processing. It would have been helpful if it had been clear that you could get the drinks yourself without waiting for the pager. The ramen was okay, but nothing special in terms of taste. If we had known about these processes beforehand, we would have decided against tipping when paying - which is done at the beginning. Unfortunately it wasn't the best experience for us, so we probably won't come back.

Charging €1 for the toilet even though you've just ordered and eaten for €15 is bordering on the rude. Even Sanifair is fair compared to that.