HANS IM GLÜCK - PFORZHEIM an der Enz in Pforzheim

slow service, too pricy for what you get.

Always very tasty and really attentive and friendly staff. I always enjoy being there again. The food tastes great and the prices are high, but still okay. The restaurant is very lovingly decorated. I love it!

So I ate there today with my girlfriend and my mother, the food tasted very tasty, the burgers are very juicy and the non-alcoholic cocktails are also good, I recommend it to everyone, the staff is very friendly and nice, the food is within Ready in 10/15 minutes and is well prepared. Simply very good.

Mittagstisch überteuert, Preisangaben auf der Speisekarte irreführend, das im Mittagstisch enthaltene Heißgetränk gibt es nicht, muss aber voll bezahlt werden, Kaffeemaschine kaputt, Burger bestensfalls mittelmäßig

Was there for lunch. Food was standard and nothing special. Salad was carelessly dressed, burger was ok. Service was only busy on the cell phone and very inattentive. It was uncomfortably cold in the restaurant. Don't have to go there again.

Food was good and plentiful. Ambiance is nice, seating uncomfortable, no backrest. The staff's request to order food via the app was very strange. That only makes sense to me in a beer garden. But since it was January, we sat in the restaurant. We did not comply with this request, but an employee took the order personally. In total, our table was only occupied by a second one. Therefore, one cannot assume that the staff was overwhelmed. The payment process with a voucher worked smoothly. The conclusion from this visit is the following: perhaps we are "old-fashioned" when it comes to handling the ordering process, the restaurant will certainly not be our regular restaurant, but if we are very hungry again and nothing else is available, we will go there again . As I said, the food was good and plentiful.

Really really dirty and rude. Food cold. Ordered a lunch menu for two people and drinks were missing. I was there on Saturday January 18th at 1 p.m.

My correct rating with three #stars will not be posted. That's why I gave it 5 stars. I've noticed over the last ten years that the restaurant industry no longer apologizes for mistakes. Is there a reason for this? I would be really interested. Hans actually has a nice concept, but why do they always have to be felt pads? They are always unclean and full of hair, apart from all the stains. That's easy unappetizing. Our peppermint drink had mint leaves in it. These had three lice on the leaves. The woman didn't apologize, but at least said "Thank you for the feedback." My iced tea should be 0.5 L. A smart restaurateur will even make a little more than the mark indicates, but at least it should go up to the mark and not be a whole centimeter below the mark. Unfortunately, all of my photos are not uploaded either. So please don't be surprised by my spelling. The burgers are delicious. The drinks too. A family of 4 (2 small children) always costs us around 67 euros. We've already had a visit here where we could easily count the portion of fries on two hands. Ordered the same burger with fries twice, but one plate had 5 fries on it, the other 9 Yes, I'm being petty if you can count the fries. I asked the woman why there were only 7 fries on it and the other portion was "normal", she said she couldn't do anything about it, that's how it was done and she said she'd pass it on. Many people know that siblings suffer from food envy. But regardless, I don't think it's good that it's portioned like that. A really nice man with white hair used to work here. He was so friendly. It's a shame he's no longer there. At least I haven't seen him for a long time.

Unfortunately, the waiting time is very long, generally not just when eating

The Hans im Glück is a chain and therefore quite well known. You can expect some very good burgers here, but of course also fries and salads. The selection is relatively large and of course there is also something for vegetarians and vegans. Sauces, spices and cutlery are always ready to hand at the table, so everyone can help themselves. The drinks menu is also large enough and there are soft drinks as well as cocktails and coffee. The ambience is intended to be reminiscent of a forest, and thanks to the generous use of wood, this is definitely achieved. In winter it's nice and cozy inside, there are also blankets on the benches. And in the summer you can have a beer outside if you drink alcohol. Clear recommendation from my side.

Very long wait until the food came. We had to wait 1 hour to pay despite repeated requests.

Unfortunately there were hardly any employees there and we had to wait forever before we could pay. (over an hour). Since we had to go to an event, it was pretty bad. But the staff was overwhelmed because of course they couldn't help it that there were so few of them on site. We thought it was a shame to order the food using the QR code and thought it would at least have a little more restaurant feeling to order the food via the waiters. However, it was somehow just chaos and, as mentioned, really annoying that you had to ask the staff 5 times to finally be able to pay. :-(

Unfortunately we got the wrong food, dessert wasn't brought at all and the waitress didn't serve us for over an hour, even though she kept promising. The food is good, but unfortunately we will no longer eat in the restaurant due to the extremely poor service. Service was really bad and such an unprofessional waitress ruined the whole meal!

Never again with such service! The waitress was extremely unfriendly and refused to serve us, we ended up having to pay online because she didn't come to us after over an hour (despite repeated communication that she would come soon). I'm really disappointed. The place wasn't extremely busy, nor was the waitress busy. The behavior was just disrespectful and unprofessional. Never again!

It's all ok. But towards the end nothing came to the table.

We were really disappointed! We were assigned a table right on the street quite quickly, and a waiter came quickly to bring the cards (without a glance, without a greeting), but half an hour passed before we were allowed to order. We had the avocado burger, which came to the table cold at some point. When we looked for the avocado, there was a tiny little dollop of guacamole. As we were clearing up, we kindly pointed out to the waiter that we would like to complain about our food as soon as we tried it, as the fries (€8.90 as a side dish) were also cold and soggy. The bored answer was just a shrug of the shoulders, saying that a few colleagues didn't show up for their shift. Since we didn't want the girls' evening to end on such a disappointing note, we ordered the churros, which unfortunately came cold - even though they actually came from the deep fryer. When we wanted to pay, we were made to wait for half an hour again and the highlight was that the waiter argued with us because we wanted to pay separately and the tip was too small. When I tried to deliberately miscalculate by five euros, the visit was really just ridiculous.

I like it here, you can always sit quietly and eat delicious food, even vegetarians

Unfortunately no recommendation. All the salads were not washed properly and were half rotten. The service is unfriendly and even though there was nothing going on, we had to wait over 20 minutes for our cappuccino. In the women's toilet there was only one stall with toilet paper and no container for feminine hygiene. Overall, the store appears unclean (seats, tables, etc. have not been cleaned for a long time).

0 out of 5 stars... the staff is underground... there are still dishes on the abandoned tables everywhere. The toilets are also incredibly dirty... no one tells you that you have to order online, so we waited 30 minutes for nothing for service... the staff just looks at their cell phones, shouts at each other and walks around in dirty clothes... We registered the payment via the app and spoke to the waiter and still waited forever because he preferred to chill on his cell phone... the food was already cold so it wasn't edible... I'd rather go to Stuttgart there it's much better...

Ordered 5 months ago and currently for pickup. Last time, instead of the vegetarian bowl I ordered, the one with chicken was there, some of the sweet potato fries were black, the sauce I ordered wasn't there at all... and the price wasn't calculated correctly... Today a dish was completely missing, this time I went there again and the one I had already paid for wasn't there picked up the food received. As a vegetarian, meat dish, when you eat it until you finally have everything, everything is cold... All in all, not worth the money for the service you get, now we finally understand that.

Burger dry, no option for medium offered, nothing on the plate, extra side dishes, no decoration, lettuce leaf or anything extra, quite expensive for what was offered, there are XXX better alternatives, unfortunately good concept not pursued further,

It didn't say ANYWHERE that it was closed on Christmas!! Write this on the website next year!!

The seating is designed for up to 50 people, everything is a bit dingy, the seat cushions haven't been cleaned for a while. Meal price for 2 people is around 40 euros, for that money there are better things than two small hamburgers...

We are actually regular visitors and have always been very satisfied. We were mostly served by Johannes, who was simply great and always attentive, no matter how busy it was. Now the staff has apparently changed. We hadn't made a reservation and were the second guests today shortly after 12. It took ages before one of the two gentlemen could tear themselves away from their cell phone to take the order. Once this was done, the drinking came quite quickly. We waited a very long time for the food (until shortly before 1). Unfortunately, the fries were all at most lukewarm and so were the burger patties. The arugula on my bread loaf burger wasn't really fresh anymore either. The two men were still busy with their cell phones and avoided looking into the restaurant. The table in front of us tried to draw attention to itself for about 5 minutes using hand signals. When he noticed it, he came to the table and explained that you could also order yourself using the QR code. We were really speechless. No dishes were cleared away, not once was anyone asked if everything was OK. We then skipped the hot drinks that are actually part of the lunch menu, paid via QR code so as not to bother the poor staff and then left the shop for the last time. It's a real shame, because Hans im Glück has really great things, especially in the vegetarian/vegan area.

We always think it's great that there are so many delicious, vegan alternatives. Everything was fresh and very tasty 😋 A big compliment also to the young lady who served us. She was very friendly 😊

Food disastrous. Service very unfriendly.

Miserabler Service in fast leerem Restaurant, unbequeme Sitzbänke, lieblose kühle Atmosphäre, die auch durch die nett gemachte Deko leider nicht wettgemacht wird,

I was recently at Hans im Glück and unfortunately I have to say that the waiting time was a disaster. Although the restaurant is attractively decorated and the menu sounds promising, the long wait for food and drinks marred the experience enormously. The staff was friendly but seemed overwhelmed, indicating poor organization. It's a shame, because the ambience and the quality of the food could actually be convincing. Overall, unfortunately disappointing - something like that shouldn't happen if you're looking forward to a relaxed visit to a restaurant.

I always like it here... there are also new dishes

When you come into the restaurant you stand in front of all the tables that are reserved until the service comes then the sign disappears, you can't really see from the memory card what goes with the burger and when you ask there is no explanation. I won't go there anymore.

Delicious food, unfortunately all the women's toilets were dirty and clogged. Impossible!

Wir haben 4 verschiedene Gerichte bestellt. Zwei waren OK, eines war mehr lauwarm als warm, bei der Beilage (Pommes mit Käse und Knoblauch) war lobenswerter Weise sehr viel frischer Knobi drauf, den Käse musste man suchen, zudem total versalzen. Beim anderen Essen, kam zuerst der falsche Burger, den nahm sie wortlos wieder mit und lies die Pommes da. 15 Minuten später kam der richtige Burger, die Pommes waren mittlerweile kalt und auf dem Burger lag eine kalte, umgeschmolzene Scheibe Käse. Sie nahm wieder wortlos alles mit und brachte uns dann ca. 10 Minuten später alles wieder, diesmal auch heiß. Der Service von 2 Bedienungen, welche uns betreuten, war unterirdisch, wortlos, lieblos und nach dem Motto "hoffentlich sind die bald wieder weg". An den leeren Getränkegläser liefen die 2 regelmäßig vorbei. Zwei der Mitesser, kennen auch andere "Hans im Glück" und bestätigten, dass man sowas eigentlich noch nie erlebt hat. Für uns andere 2 war es das erste und eindeutig das letzte mal im Hans im Glück. Der Besuch kostete uns knapp 80 Euro. Dafür hätte ich in dieser Preiskategorie, wenigstens einen freundliche Mitarbeiter bekommen.

Burger joint with homemade citizens. There are different types of buns to choose from, the fries are also good. In my opinion, offers in conjunction with cocktails are recommended. The seats we had were a bit tight, even though we weren't the tallest or heaviest are. The house sauces on the tables are delicious. Reservation is recommended.

Große Auswahl an Burgern und Beilagen. Empfehlung ist der Pfeffersack mit Champignon-Trüffel-Fritten. Bedienung ist sehr freundlich. Bestellungen werden zügig bearbeitet, dadurch kurze Wartezeiten.

Delicious food. Poor waitress, she didn't even know where her head was, she had to run around alone.

Wir saßen draußen und wurden von den Kellner 15-20 Minuten nicht berücksichtigt. Auf Anfrage haben wir eine Speisekarte erhalten. Auf erneutes Nachfragen konnten wir bestellen. Nach der Bestellung haben wir ca. 25-30 Minuten auf Essen und Getränke warten müssen. Bei der Bezahlung mussten wir einen Kellner im Lokal aufsuchen, da Niemand mehr draußen war. Die männlichen Kellner wirkten gelangweilt und null motiviert. Sprachen teilweise lieber mit Freunden und rauchten am Auto neben den Tischen. Die Burger war trocken. Wenig Sauce und überhaupt hat das Essen sehr nachgelassen im Vergleich zu Besuchen im Hans im Glück in anderen Städten.

Delicious! Super friendly service! Great selection! Gladly again.

Hans im Glück was really good a few years ago. Today's experience no longer convinced me. The burgers are bland, dry, hardly any sauce. Fries carelessly topped with cheese. Cheese sauce was dried out. The price is completely overpriced for the portions that are much too small. Never come here again.

Kellner sehr nett, aber der Rest hat zu wünschen übrig gelassen. Gäste sind gekommen wurden nicht bedient und sind darauf wieder gegangen (Das ist mehrmals passiert) . Burger waren trocken und Qualitativ im Vergleich zum letztem Mal sehr schlecht. Finde ich sehr schade, dass in diesem Lokal immer irgendwas schief läuft. Als das Essen nach 45 Minuten da war, war auf allen Tischen noch nicht abgeräumt. Außerdem war kein Besteck da. Bis dieses da war war das Essen leider kalt. Ich finde es schade, dass man dieses Lokal nicht unter Kontrolle bekommt PS: In dem Durstlöscher waren alte vergammelte Minze

I find it a bit tight, but it's still ok. The food (dinner, burger+side dish+cocktail) was very tasty

Ordered 4 burgers to take away. The friendly waitress offered us a table to sit at. After about 20 minutes the burgers were ready. They were all packed in a paper bag. Each burger was packed in a box. But since they were different burgers, you just had to guess which box contained which burger. For different burgers you could perhaps label the boxes so that you don't have to take each burger apart to see which burger is where. There was a spicy burger and it was important that the children didn't get it. If you have multiple burgers, please label the boxes. Otherwise everything is fine.

Nice place for a chain restaurant

Nothing to do with what it was a few months ago. If the friendly service took longer, it was because they were busy. Now orders are forgotten when the restaurant is empty and you sit at 6 p.m. with completely inappropriate music, the volume of which causes stress while eating (we left the restaurant in a hurry). An order for pickup that I canceled BEFORE PREPARATION due to massive delay (and sitting around without information for twenty minutes) has not been credited to date. Unfortunately over.

been here last week, food is amazing ! stuff is chill !! atmosphere is amazing !!!

Nice atmosphere, but unfortunately very cramped due to the benches and trees. Tables designed for 6 people are already a challenge with 5 people. The service is rather slow. You quickly get the feeling that the conditions are overwhelming. It takes patience if you want to draw attention to a condition. It's rare for someone from the service to come to the table on their own. Food tastes good, selection is good too. But you pay a decent amount...

Very fine food and friendly service. Our lady who served us always had a smile on her face :-)

Typical Hans im Glück, great location on the Enz with a terrace

Top burgers, ambience is modern and homely at the same time. The only thing I would skip is the dessert, as you don't get much for the price. Then prefer the coffee, which is included in the lunch menu. Otherwise highly recommended

I must have arrived on a good day, because my experience here was very positive. I was greeted as soon as I walked in and quickly seated. My waiter brought my menu and answered all my questions. The burger was good, not Shack Shack quality, but better than some I have had. I felt my meal and drink were reasonably priced and I would not hesitate to return.

Food was really tasty, but despite asking several times we had to wait forever for the bill

The service was very inattentive on both of my visits. For repeat orders it was sometimes necessary to walk to the counter.

The food is very tasty, unfortunately the service staff couldn't keep up. Only drinks could be ordered together with the food. I had ordered an extra plate, which was not brought with the meal and was not delivered later despite asking.

The restaurant had better food in the past. Since they changed the menu, the food is not so good anymore. What I don't understand is that they no longer have bottled water. Not everyone tolerates the spa from the tap that they offer for a fee, nor the one from the dispenser. A big minus in terms of flat water!!!

Large outdoor area directly on the Enz. Nicely decorated inside too. Friendly waitresses who unfortunately only clear away empty drinks or plates when you ask them about it. But we had already had a much better experience at this location. Maybe again next time... Burgers taste good. There's just a little too much sauce on it to eat out of your hand. Several veggie and vegan burgers are also on offer. The drinks menu includes draft beer from Brauhaus Pforzheim and homemade drinks.

Am 08.03.24 um 22: 32 h Lokal betreten, 2 min an der Tür gewartet und dann freundlich begrüßt worden. Ca 20 Gäste und mindestens 6 Personal. Frage ob wir noch Essen bekämen, wurde mit "selbstverständlich" beantwortet und wir nahmen Platz. Dann gewartet bis 5 min vor Küchenschluss. Weder beachtet noch bedient. Leider kann ich über die Qualität der Speisen nicht urteilen, da der (offensichtliche) Kellner ja wichtigeres zu tun hatte, nämlich sich zu 3 Mädels die nach uns kamen, an den Tisch zu setzen und zu Plaudern. Ich bin noch nie, nicht mal in einer Raststätte.eines kommunistischen Landes in den 80ern so ignoriert worden..Es ist kein Wunder dass HiG in finanzielle Schieflage geraten ist, und ich wünsche der Geschäftsführung mehr Personal wie das in Pforzheim, dann hat sich das Problem von miesem Service bei Hans im Glück erledigt. Mich jedenfalls sieht Hans im Glück nie wieder. Und worauf man sich verlassen kann: ich erzähle diese Geschichte in Zukunft jedem den ich kenne und als schlechtes Beispiel auf jedem Seminar das ich halte. Interessant ist, dass man HiG Pforzheim auf Goo gle nicht rezensieren kann... wird schon Gründe haben

Super delicious food, great staff. Very happy again ☺️

Due to my recent experiences with Hans at Glück Pforzheim, I feel compelled to adjust my previously positive rating. On January 17, 2024 we were craving burgers again. So I checked to see if Hans im Glück was open. According to Google, yes, according to the homepage too and according to Lucky Charm Delievery too. So ordered online for pickup. Drove over for the time and then found the discreet message that it was closed. That's what you call frustration for the first time, especially since there was no availability by phone and no call was possible even on the days when we were supposed to be open again. Also no response to the emails. When I reached someone a week later, they said it couldn't be right... So yesterday, March 3rd, 2024, I gave it another chance and ordered online. 2 breadless vegan burgers (see pictures for results), 2 coleslaw, 1 bird-free and sweet potato fries with 1 dip. How should I say, disappointing. The burgers for 12 and 15 euros are not worth the money, if I hadn't switched, I wouldn't have gotten the bird or the dip... Carelessly put together, I'm sorry, dear Hans im Glück Pforzheim team, you disappointed me 😞!!!! That's not how it works with customer loyalty! Do I have to put up with this? That was twice too much incompetence. It's not the first time that you've had orders completely packed into the bag for pickup! But on the one hand, having the door open and letting customers order cheerfully isn't possible, and then selling something like a burger is certainly not possible. Also work on your communication if you close and something goes wrong! You won't see me again any time soon.

Great atmosphere, nice staff. The best burger in a long time. We will be back.

The food was very tasty and freshly prepared. Meat was cooked to perfection. Ambience very nice.

Nice atmosphere and staff. Good burgers

The burger was freshly made and the potato chips were crispy The tea is good warm. Fast friendly service. Highly recommended.

Extremely small tables, there were 5 people there and there was hardly any space. Unfortunately, when the drinks are empty, you are sometimes ignored by the staff, luckily one gentleman was extremely attentive and saw that we were left dry. The food and drinks themselves were very good as always.

I didn't find it particularly special. Quickly and because it's in the city center. But like I said, I didn't find it particularly special.

I like how the inside of Hans im Glück is set up. But otherwise I'm really a bit shocked. Because if you pay 30 euros for a citizen and a handful of fries, that's really a huge rip-off. The menu was written in a slightly confusing way, so you thought the evening menu was an offer. The taste of the citizen was good. But at the price? Sorry. 10.50 just for side dishes? That was the handful of fries with the cocktail.

Hatte bisher immer freundliches Personal bei meinen Besuchen. Das Essen, vor allem die Burger finde ich sehr Lecker.

Sehr netter Herr vom Service hat uns sehr gut bedient

Super freundlicher Service, tolles Essen, schönes Ambiente. Mittags, tagsüber sehr angenehm, in Stosszeiten am Abend kann es jedoch sehr laut werden.

Freundlicher Service. Essen solide/okay

Sehr aufmerksame Service. Reichhaltige Burger Auswahl. Ambiente und Lage sind gut. Erreichbarkeit City Pforzheim. Preise Standard

Ganz okay hier.... Aber zu teuer.

Sehr nettes Personal. Stufe am Eingang. Zugang mit dem Rollstuhl schwierig

Wir waren ohne Reservierung dort und haben vom netten Service, trotzdem einen Tisch erhalten. Super Service, leckeres Bowls, Burger und Durstlöscher.

Essen war Top und kam vorallem auch schnell. Die Bedienung war angenehm freundlich. Der Platz zu sechst war etwas eng, aber man konnte trotzdem gut essen. Preis/Leistung ist aufjedenfall in Ordnung. Alles in einem Top🙏🏼

Hangulatos hely, barátságos, kedves kiszolgálás. Meglepetés Cappuccino 🥰

Essen und Bedienung sehr gut!!!

Hier gibt es sehr leckere Burger, auch große vegane Auswahl. Das Mittagsmenü lohnt sich Preis / Leistungstechnisch sehr! Zu Schlagzeiten wartet man abends ab und zu länger auf sein Essen, zur Mittagszeit geht alles sehr schnell.

Schöner Platz/Umgebung (Pforzheim-Sedanviertel, Jörg-Ratgebstr., direkt an der Enz) um auch draußen zu Essen, die Burger sowie die Salate sind sehr lecker, Empfehlung meinerseits Burger mit Brioche-Brötchen

Gute Lage bei gewohnter guter Qualität eines Hans im Glück Restaurants

Burger war kalt Bedienung sagte nur tut mir leid

Top-Burger, schönes Ambiente und sehr freundliches Personal!

Woow wirkliche die netteste Bedienung EU West !!! Ich hab Rabatt und Duplo einfach so bekommen!🎉🎉 nächste Woche komm ich wieder

Ambiente ganz im hans-im-glück-style gemütlich & modern, extrem leckeres Essen und tolle Gestränke, super schneller service, wir hatten das Essen innerhalb 15 min trotz vollem Laden. Wir kommen immer wieder gern hier her 👍

Ich war jetzt wirklich schon sehr oft im Hans im Glück essen und es hat mich nie enttäuscht. Schmeckt immer super und die Auswahl ist groß. Qualität ist top und innen wie auch außen sieht es sehr gemütlich aus. Das Personal ist zuvorkommend und immer super nett. Auf jeden Fall einen Besuch wert.

War da zweimal mit einem Freund und das Essen war super 👍 aber einmal haben wir die Rechnung nicht bekommen und mussten mies schnell zum Bus rennen 🏃‍♂️ das war nicht so schön weil ich danach mies Bauchweh aber das hat sich schon gelohnt

Ich gehe jedes Wochenende im Hans im Glück essen und ich kann mich nicht Beschweren. Das Personal ist super freundlich und zuvorkommend.:)

Schöner Ort für Mittag und Abendessen, bei schönem Wetter kann man draußen sitzen was fast an der Enz ist und auch drinnen findet man einen netten Platz, bei schönem Ambiente. Das Personal ist super freundlich und zuvorkommend

Nette Bedienung, gute Burger. Immer wieder gut beim Hans im Glück

Super schönes Ambiente, leckeres Essen und nettes Personal

Super nette Bedienung und schneller Service. Essen war prima. Nur zu empfehlen.

Sehr lecker und ein sehr freundlicher Sevice

Zeer lekkere vegan hamburger gegeten. Zowel keuze van broodje ,vlees ,kip of vegan. Tof interieur. Voor herhaling vatbaar. Logeerde in ibis hotel en te voet 2 min stappen.

Richtig lecker und sehr viele vegane Angebote!

Essen etwas teuer. Was gar nicht geht das man bei der Hitze Ketchup und co auf den Tischen stehen lässt die Produkte können schnell schlecht werden. In einem Cocktail waren Ameisen drin. Der Salat war rostig.

Sehr nettes Team, toller Geschäftsführer. Fühlten uns sehr willkommen und gut versorgt. Unsre Kinder wurden super wertgeschätzt und behandelt.

We ordered two burgers, two drinks and two portions of fries. The restaurant has a sticker on the table that allows you to pay online through a third party company, so we did that and received a receipt confirmation that the meal was paid for. We also checked our bank account to ensure that everything was ok and indeed the amount left our bank account. We were getting ready to leave and the manager came over and said we had a free coffee in our menu and would we like to have it before we pay. We replied that we have paid and showed them the receipt and he said no, we didn’t pay because it does not show as a closed bill on their system. We continued to explain, showed the manager the payment online, showed the receipt and showed the bank transaction, we were still FORCED to pay for the meal again. So we paid over 80e for two burger meals and a drink each. We were mortified to say the least as it might have looked like we were refusing to pay. This was not the case. We paid using their online service and still were left with no choice but to pay again. So we contacted the third party service to get our money back, they confirmed the payment went through and that they cannot understand why the restaurant did this and that they would contact them straight away. No surprise- the restaurant told them that they were TOO BUSY to check. We still over a week later have not been compensated and now we have been told to contact the restaurant directly. We have sent an email and waiting for the reply. We were treated with zero respect, and a sarcastic “have a nice day” when we were leaving after paying for a very, very average meal twice. This is not good enough. We expect our money back. Attached are the payment confirmations for both times! Note that we we stupidly left a tip in the first transaction hence the price difference haha! and also the email from the online payment company confirming the payment was successful!

Super Beratung, nettes und modernes Personal, leckere Burger Wir haben uns sehr wohl gefühlt und würden das Restaurant empfehlen

Terras in de ondergaande zon. Stevige tafels. Hamburgers in alle smaken met allerlei sauzen en extra’s zoals patat van zoete aardappelen. Bediening was druk dus zagen ons in het begin niet. Het eten was prima.

Wir waren mit 6 Personen zwei Tage nacheinander im Hans im Glück. Beide Abende haben wir sehr lange auf unsere Getränkebestellung gewartet. Jedes Mal haben Getränke gefehlt. Das Personal war sehr freundlich, aber die Wartezeit und fehlende Bestellungen (vier Mal einen Cocktail nachbestellt, Wartezeit 1 Stunde, am zweiten Abend fehlte ein Salat dieser stand trotzdem auf der Rechnung,..) hinterlassen einen negativen Eindruck von dem Restaurant.

After 5 minutes we finally got our menu, then after 15 more minutes we left. Terrible service, the staff was more busy playing with each other instead of doing there job. We then went to Lehners Wirsthaus which was amazing. So thanks Hans for leading us to a better establishment.

Sehr nettes Personal Wir sind sehr gut beraten worden; auch über die Zusammenstellung vom Mittag- und Abendmenü. Das Essen kam sehr schnell und war sehr sehr lecker. Und die Atmosphäre zwischen den Birkenstämmen ist einfach traumhaft! Immer wieder gerne! Es war jedes Mal super!