HANS IM GLÜCK - KÖLN Mediapark in Köln

Very disappointing, unfortunately. The restaurant was practically empty at the time. Nevertheless, we sat at Hans im Glück in the CineDome for about 15 minutes without being served. The staff stood nearby chatting amongst themselves. One of the heavier servers looked at us several times but never came to our table. After this wait, we finally got up and went somewhere else. This kind of behavior is absolutely not customer-oriented.

Hans im Glück – CineDome Cologne I ordered a burger meal here, which included a cocktail. Instead of alcohol, I specifically chose a non-alcoholic cocktail – listed on the menu as 0.4 liters, the regular price being around €7–8. What I received, however, was a glass that was almost entirely ice. One sip – empty. In effect, it was just a few sips of liquid, the rest ice cubes. When I asked the waiter about it, I only got the curt reply: "Yeah, that's normal, everyone does it that way." Sorry, but no. If the menu says 0.4 liters, I expect 0.4 liters of drink with some ice – not 0.4 liters of ice with three drops of cocktail. Very disappointing, especially at these prices. This is not what transparency and fairness look like.

Very friendly staff. Food arrived promptly, was hot and delicious. The staff is very attentive and works at full speed.

Very friendly and attentive staff. The food arrived very quickly and was delicious.

It was our first time there – absolutely beautiful and the food was incredibly delicious. Everyone, especially Selin, was incredibly friendly, courteous, and helpful.

I had two burgers today, neither of them were great – lukewarm, with a paper-thin slice of cheese on top. The fries were the best part. The apple cinnamon punch tasted neither like apple nor cinnamon. We won't be going there again anytime soon.

The service was absolutely first-class! Our waitress Selin, in particular, made our visit truly special. She was incredibly friendly, attentive, and professional – we felt welcome from the very first moment. Selin always had a smile on her face, was extremely knowledgeable about the menu, and addressed all our requests with great patience and warmth. Drinks and food arrived promptly, and even when the restaurant was busy, she kept everything running smoothly. Such attentive and dedicated service is truly rare. A huge thank you to Selin and the entire team – I will definitely be back!

The food was absolutely delicious, the staff were top-notch and very friendly, and the food was very good value for money.

After years, I finally went there again with my wife for dinner before a movie. It was 6 pm, hardly anyone was there, and the staff were chatting at the counter. After 19 minutes, I went over to ask if we could order something. Of course, someone came to our table immediately. Very friendly, but noticeably a little distant. Did I perhaps interrupt a conversation? We ordered drinks, two Double Smash Burgers, and a large portion of sweet potato fries. The food arrived very quickly... the burgers were lukewarm... OK... the fries were too, and thanks to the Cinedom operator's cost-cutting measures regarding heating, they were cold in no time. We ate the burgers as they were, but asked for the fries to be replaced. We got new, hot fries. The burger tasted alright... But honestly, compare the picture of the burger advertised with reality. Nope, I didn't want to spoil the anticipation for the movie night. You won't see me again. Oh, and that's not even considering the cleanliness of the table and the seat... Nope... forget it.

The burgers are really very good. Great vegan and vegetarian options. The fries are too expensive and simply not good for the price: not crispy enough, not seasoned. The cocktail selection is extensive, but unfortunately, they try too hard and don't quite deliver. The benches/seating are too uncomfortable, even for a short visit. No napkins on the table...unacceptable! The service is very attentive, but disorganized and untrained.

Sorry, Hans im Glück, but your former charm is completely gone. We dined at your restaurant with the kids on the evening of December 26th. After looking at the menu, all four of us quickly decided on a smash burger. The first surprise came when we ordered: The waiter asked us, "Which bread would you like with your burgers? Multigrain or sourdough?" A little taken aback, we asked for the brioche bread, as that would have been our first choice. The only response was, "Multigrain or sourdough, otherwise I would have said so." No explanation as to why there was no brioche, no mention when we sat down or before we ordered that it wasn't available that day. It's understandable that they might run out of bread, but please be polite and let us know beforehand, perhaps even when handing out the menu, so we can plan accordingly when choosing our burgers. The waiter was already slightly annoyed because we apparently weren't cooperative enough and couldn't change our minds quickly enough, so we opted for the sourdough bread. The burgers were then prepared relatively quickly and arrived at our table. The next disappointment: the cheese was simply placed on the patties and wasn't melted at all, but rather sweating. The meat was also only warm, not hot. When we asked about it, we were told (quote): "That's how it is at Hans im Glück. We don't have time to melt the cheese." The burger was also only moderately topped. I think that speaks for itself. Just take a look at your own website... Well, at least the fries were tasty. And what's also incredibly annoying: the staff constantly running in and out through the side entrance to smoke.

We always enjoy coming back because we like the food and the service is always friendly, even if we haven't made a reservation.

Everything was great! I'd gladly come back anytime 👍🏼👍🏼

The burger wasn't very good, and beware of the prices on the menu. It misleadingly lists the meal deal for €12.50, but the burger is charged separately at the end. In short, it's very expensive and not really worth it!

Zero customer service. More than 40 minutes have passed and no waiter has arrived.

Great burger restaurant! Friendly service, burger with sweet potato fries was really delicious 👍 The ice cream wasn't to our taste 👎 Overall, though, a good visit.

Very nice, but sometimes you have to wait for the food.

We recently ate here and it was delicious; we had a great time. Our server, Kim, provided excellent service and was very kind and friendly. She recommended some tasty drinks and burgers. Simply fantastic service and delicious food.

A long-planned evening with friends, for which I had to call ahead because we were a large group of eight. It wasn't mentioned on the phone that we couldn't sit together, and although we had a reservation, no table was prepared for eight guests. We were told to go upstairs and essentially find our own tables. However, since there were trees between the tables, we couldn't sit together, which is unacceptable, as this should have been communicated over the phone. We then squeezed a table close together in the corner, which was obviously too cramped, and the waitress even commented that we would have to move the table back when guests arrived, which we already knew and had communicated. But of course, an empty floor remained like that the whole time – it's ridiculous that she even mentioned it. Then, two of our dishes weren't brought to us initially, and two of our drinks were wrong. All in all, I was otherwise satisfied with the burger place, but this is unacceptable, and unfortunately, it's costing them a lot of customers. Poor customer service.

Lovely burger would recommend if your visiting the Media Park, was a quiet Monday afternoon the menu was a little confusing with the lunch time offer but was still worth the price.

The food itself is good. However, the tables could be wiped down more often, and the sometimes very dirty cloth placemats could be replaced with clean ones.

Lovely restaurant and lovely food and brilliant service by Selin Thank you.for hosting us and making us comfortable and happy.

We were served by the lovely Selin. The service was excellent. Super friendly and very attentive. Great advice. We'd gladly come again. :)

On December 4th, 2025, around 8:00 PM, four of us went to Hans im Glück in Cologne's MediaPark – and the experience was simply abysmal. Two out of four burgers were cold. There was no apology, just the response that this "couldn't be happening." We were then promised a replacement burger "in three minutes." This proved false: it took ten minutes. The "manager" even claimed it "could have been much faster" if we hadn't waited for him. And this was despite the fact that the tables weren't even completely full. If a restaurant offers so many seats, it should be able to serve them properly – with hot food and honest communication. The absolute low point came when we paid: The supposed "manager," extremely young and clearly without any training in customer service, seriously asked us, "What's my problem now? I got a replacement burger." When I explained that I had been promised three minutes, he simply said, "What do you think, how fast would that be?" To top it all off, he added a condescending "Do you want to enter your PIN or what?" Such unfriendly and disrespectful treatment is absolutely unacceptable for a restaurant in this mid-range price category. The service, communication, and professionalism are all lacking – and taking guests seriously doesn't seem to be a priority.

🍔 The service was excellent; Selin was very attentive and friendly. The smashed burgers with extra toppings were an 8/10. My only disappointment was the seating – very uncomfortable and cramped. Price-wise, I'd give it a 7/10 because of the lack of comfort and because I don't like leaning against strangers.

The food was delicious and arrived quickly. The waiter with the cap was very attentive and provided excellent service.

The service was impressive due to its great friendliness and repeatedly surprised with a charming, humorous comment.

I recently had dinner at your restaurant with a friend... Everything was absolutely delicious!!! You'll hardly find better burgers anywhere else... Especially the service (Ms. Dilek) was fantastic! Friendly, charming, attentive, and simply wonderful!! 5 stars for everything in EVERY aspect 🤩🤩

I don't think I need to add much when I say that I had to wait 15 minutes at my table as a single person. I ended up leaving… The restaurant wasn't even close to being full. The staff were just sitting idly in the entrance area. I wasn't the only one, as I overheard other guests receiving their food extremely late. Furthermore, some of the benches were so covered in graffiti that it was unpleasant to sit down. Hans im Glück is highly recommended at other locations.

We ate here today. The food was delicious. The atmosphere is very nice. We especially liked the service. Thank you again, dear Kim. Super friendly and attentive.

We had a great evening with delicious burgers and excellent service! Thanks to Kim for taking such good care of us.

A truly fantastic restaurant! The food was superb, and we were served by a very friendly and hardworking waitress named Kim. Definitely recommended!

Food was cold for 6 of 6 people. Room was cold. No appropriate solution from the service.

The food was absolutely delicious. As always, very good, and the waitress Kim was very nice and attentive.

We grabbed a quick bite before going to the cinema and were warmly welcomed by Kim. She recommended some delicious burgers and drinks and was extremely friendly and attentive. The burgers were fantastic, the service was top-notch, and we're looking forward to our next visit.

We had something to eat here before going to the cinema today and the service was super nice and friendly - thank you Kim!

Kim's service was truly excellent; we only had a short time because our movie was about to start, but she really won us over in such a short time!! Keep it up ;)

Very relaxed atmosphere. Raphael's service was very pleasant and quick. Excellent.

The fries were forgotten. The fries were old, cold, and soggy. The burger was cold and far too dry. And then I realized, unfortunately only at home, that I'd been overcharged by €2. The server was friendly but very forgetful, and you have to go to great lengths to get forgotten items. Not very organized. I expected better for the price; I might as well go to McDonald's. Never again. Everyone was very forgetful, and when I mentioned it, they didn't inform a colleague; I had to take care of it myself.

Wonderful food and, above all, wonderful service from our server Yade :)

Very friendly service from Yade 👍

The server (Yade) was very nice and even answered a few questions for me afterwards. She was friendly and in a good mood.

Yade provided us with excellent service.

The portions are far too small, and they're far too expensive. It's impossible to keep the price under €30 for a meal with three fries...

Lindsay was our waitress. She was very nice and the service was great.

A wonderful afternoon with delicious food and our very attentive server, Dilek. Highly recommended.

It was absolutely delicious and the server Dilek was super nice, kind and friendly! :)

The evening was fantastic, the food was delicious, and the waitress named Kim took excellent care of our group.

Very nice service, especially Kim who took a lot of time for us and was very warm and welcoming.

The food was absolutely delicious. Our server Kim was incredibly kind and professional! We'd love to come back again :)

Everything was great! I'm very satisfied, especially with our lovely server Kim. Highly recommended.

The food was okay, but the service was excellent! Our server and advice from Kim were very good, and the service was very friendly. The burgers were okay, but the fries were a bit soggy for my taste.

The food arrived quickly and was delicious. Kim's service was outstanding – super friendly and kind – thank you!

Delicious food in a pleasant atmosphere! We were very satisfied with our visit, and the friendly waitress Mero left nothing to be desired! The value for money is excellent, and we will gladly return!

The food was delicious and there were no problems. But the service surprised me in a completely different way… the waiter “Miro” was incredibly friendly and kept us laughing the whole time. If I come back, it will definitely be because of him 👉🏽👈🏽

I was there a few days ago. The service was absolutely fantastic, Merro is amazing, he could fulfill every wish and also recommend something great. The food arrived quickly and was really delicious. I'll definitely be back! 😉

The service was quick and friendly, and the food was really delicious, just as I know it from Hans im Glück.

Miro provided excellent and friendly service! We felt very comfortable.

Very nice staff and very tasty food

Friendly service (thank you Selin 😊), delicious food and good music.

The waitress Selin was very friendly and funny 🫶🏽 we had a lot of laughs 🫶🏽 The food and drinks were good and tasted great. It was delicious, thank you so much ☺️✌🏻

Excellent service, very friendly

Excellent service, I'd especially like to commend Dilek. She's gorgeous and provided fantastic service.

Excellent service! Extremely friendly! Very personable. I'd especially like to commend Dilek!

The service and the food were excellent! I will definitely come back!

We had a lovely visit to Hans im Glück! The vegetarian burger was delicious, the cocktail was excellent, and the service was incredibly friendly and attentive! The food arrived quickly, and everything went smoothly. We had a wonderful evening!

Amazing evening, delicious food, and the best atmosphere in the world!!! Sylvia, Vicky, and Alex were my personal highlight!!!!!!

Sylvia and Alexander are the best!! I've never experienced such good, lovely, and good-looking staff!

I've been coming here for many years now and am always very satisfied. The food is always delicious, and the selection has become even more diverse in recent years. Why am I only writing a review now? Today, our server Selin really made my evening special. She was very friendly and welcoming, and at the same time, she was witty and attentive to all the guests. Thank you so much for the wonderful service – I left very happy once again!

Amazing burger, great service, super fast and friendly service from Selin I'll definitely be back!

Great atmosphere. The food was delicious and the service was excellent. Kim, in particular, was very attentive and friendly – ​​thank you so much!

We've been to several HiG branches, but this is by far the worst. The fries were completely cold. There was tomato on the burger even though we hadn't ordered it, the salad was missing, and the drinks arrived sometime during the meal. Unfortunately, the staff seemed very poorly trained. They didn't even apologize and only showed up to take our order and collect payment. I generally complain about the dirty placemats in all their branches. They should really consider using washable ones.

Delicious food and a super chill atmosphere! Our waitress Kim was incredibly friendly, attentive, and just so nice. She made the visit absolutely perfect – I'll definitely be back!

Very friendly service and very tasty food.

The food has always been good, but the service on my last visit was truly exceptional. The lovely Kim went out of her way to make our stay pleasant. Very attentive and friendly service :)

It was absolutely fantastic! The food was amazing and the atmosphere on Saturday evening was relaxed. A special shout-out to Kim, who made our evening so enjoyable – super friendly, attentive, and in such a great mood! ☺️

Delicious food and fair prices. The service was excellent; our waitress Kim was very friendly and professional. We'll definitely be back! 😊

The burgers and fries at Hans im Glück are really excellent. Our visit was made extremely pleasant; thank you, Kim, for your hospitality! The service was outstanding!! We'll definitely be back! ☺️

Very sweet, very kind, very professional - great smile! Thank you, Kim.

One of the worse Hans in Glück locations. Burger rather dry, fried onion rings on the burger cold. Seating dirty, but the table was clean.

Delicious food and very friendly staff. Miru is the best waiter. Friendly, quick, and easy to deal with. The tables are unfortunately a bit small in some places, but otherwise highly recommended!

Beautiful ambiance, we got a table for two right away. Our drink and food orders were taken quickly. The burgers were very tasty – however, the fries in both orders were completely cold (not even lukewarm) and the sauce was unfortunately far too salty. What a shame.

Top burgers and great service!!! I'll definitely be back

His advice to our daughter was very good and friendly.

Food, ambience, music, everything was great and the service from Selin is nowhere near as great - she knows how to cook!

Super friendly staff. Very fast service. The fries and the cocktail were outstanding!

Selin gave us a truly wonderful evening. It's wonderful to see that there are still people in the restaurant industry who live their job with so much passion and genuine service. #Selin5Star

We went to Hans im Glück at the Cinedom as a group on October 25th. The food was delicious, but what deserves special mention was the service from the lovely Selin. I've rarely been treated so warmly and courteously. Excellent service, great food, we'd be happy to go back!

Great time! Thanks Taylor for a great evening :)

It's beautifully decorated, and the ambiance is perfect for dinner with friends. The staff are very accommodating and friendly. Despite the busy times, you don't have to wait long. Miro looked after us very well! Thank you!

The Loa's hospitality was extremely warm, and we received very attentive service.

It was a wonderful, cozy evening that Loai made extra special with his excellent service and recommendations. Thank you so much, Loai, you're the best!

The staff member, Loa, was very hospitable and extremely warm. He looked after us very attentively.

I had a truly lovely evening. The atmosphere was fantastic, and the service was very pleasant and friendly. Our waiter was Miro, and I haven't had such pleasant service in a long time. We'll definitely come again!

We were looking forward to a delicious meal and were not disappointed. Our waitress, Miro, was very attentive and friendly and made our evening even more enjoyable.

Super friendly service. We didn't eat anything.

The waitress (Selin) is incredibly friendly! The food comes quickly, too. We like coming here when we go to the movies.

Selin was super sweet and took very good care of us

A lovely and delicious evening. The staff was fantastic. I highly recommend it. Igor, Alex, and Silvia gave us a wonderful evening. Thank you very much.

An incredibly, outrageously good Hans im Glück!!! You can tell that the employees here aren't just a shift, but a family. Everything runs like a well-oiled machine! Great food, a great atmosphere, great bar staff, and a very competent shift manager! We're always happy to come back.