HANS IM GLÜCK - BREMEN City Gate in Bremen

Wir wurden herzlich von einer Dame begrüßt die uns platziert hat. Der Kellner kam relativ schnell und war von Beginn genervt von unserem Besuch. Wir brauchten noch etwas Zeit zum aussuchen, als wir uns sicher waren haben wir längere Zeit gewartet wofür wir auch Verständnis hatten weil der Laden relativ gut besucht war. Als der Kellner wieder kam wirkte er immer noch sehr genervt von uns, die Getränke kamen schnell doch das Essen brauchte sehr lange. Als es endlich kam war es kalt. Wir verzichteten jedoch darauf es anzusprechen was also unsere eigene Schuld war. Während des Essens kam niemand um nach uns zu sehen und auch danach warteten wir 30/40 Minuten bis er zum abräumen kam und wir endlich zahlen konnten. Aufgrund der vielen genervten Bemerkungen und des kalten Essens rundete ich nur auf beim Trinkgeld was wirklich frech war denn es waren nur 20 Cent. Jedoch war es genau das richtige da ich dafür dann auch noch angemault wurde und mir gesagt wurde ich solle doch mehr Geld verdienen um Trinkgeld zu geben. Es ging mir nicht ums Geld sondern darum das dieser Kellner es geschafft hat ein zwar kaltes aber doch leckeres Essen unschön zu machen mit seinen unverschämten Bemerkungen und sein unangenehmes Verhalten. Nach diesem Aufenthalt hatten ich und meine Freunde keine Lust mehr das Restaurant noch einmal zu besuchen. Der Kellner zeigte auch keine Einsicht über sein Verhalten sondern machte sich weiter über uns lächerlich.

Food is delicious, but everything takes a long time

A very nice place to eat and relax. Very friendly staff. I'd be happy to come back.

Burger very tasty, fries surprisingly crispy, but on 2 visits unfortunately only warm, not hot hot. Seating is sometimes a bit cramped, especially for taller people

A very nice restaurant, the food is great and prices are okay.

Delicious burgers in many variations and super friendly service.

A beautifully decorated restaurant in the heart of Bremen. The food was very tasty, the service was great, everyone was very friendly, quick and attentive. The furnishings with the many tree trunks are original and look very idyllic and cozy. We really enjoyed everything and would love to come back!

Great food and fantastic cappuccino. Very friendly staff.👍👍👍💜

Super delicious food and super friendly service! Next time I visit Bremen, I'll come back!

An insider tip if you want something quick and still taste really good. In addition to the exceptional and very beautiful ambience, what stands out is the special service. A young lady with curly hair looked after us and it couldn't have been more pleasant and attentive. Very cordial. Highlight: I had forgotten something and she saw us walking past later, jumped out and handed it to me. Are thrilled. By the way, the food was, as always, wonderful, fresh and very tasty. Absolutely recommended.

The burgers are delicious, there's nothing wrong with that. Were there quickly too, so everything was fine. However, as soon as we ordered, we were informed - in a confidential first-name relationship - that Neo Taste - the one we used - was the very last one and would soon be history in this restaurant. Other guests were also cheerfully mocked and when paying in the almost empty restaurant it suddenly became doubtful that we had redeemed the voucher. We were able to prove that, but honestly: no matter how good the burgers are, as a guest I wouldn't want to have a service person with such a lack of manners.

Amazing burgers with great selection for vegetarians.

Wir waren gegen Mittag da und es war wenig los im Restaurant,die Kellnerin(etwas älter mit kurzen Haaren)hat sich für uns null interessiert ausser bei der Bestellung,danach war ihr alles egal ob wir Getränke haben oder nicht.10min nachdem wir aufgegessen hatten fragte ein Kellner nach ob alles in Ordnung gewesen wäre ,und ob wir noch was trinken möchten ?Dann antworteten wir ,wir wären froh wenn wir überhaupt was hätten ,dann ist er los und unsere Getränke kommen dann auch .Und beim kassieren war sie wieder sehr flott aber auch sehr arrogant und abwertend uns gegenüber

Apart from the fact that the store is massively expensive, it actually tastes really good. Only when you order online and after waiting almost 1 1/2 hours you get the message that the order has been canceled does I get a little fucked up. Eating there is definitely great, I'll never order again.

1 hour and 40 minutes waiting for 2 burgers. - Incomprehensible because sales apparently take place outside the home. The waiter somehow tried to save the evening and tried very hard.

We had dinner there last night and it was a disaster. The service was overwhelmed, we waited 1 1/2 hours for our food. When it finally came, some things were wrong and every meal was cold. No thanks Never again

The restaurant here is so beautiful, the service is so friendly, they really take care of their guests and the food is great too! There's nothing to complain about, I'm happy to go to Bremen every time, great restaurant!!!

I ordered two burgers home. The burgers we ordered came with the wrong bun. Burger itself was halfway ok, but since it was completely surrounded by a sticky bun with sesame seeds, it only got two stars.

The fries were off (!), as was the smash burger. The burger was good, but not great either. It is rather cramped for groups.

Everything was just great, I can't say anything else, the service was very friendly, the food was delicious and the atmosphere was just great.

Relaxed atmosphere and really good service around the food...

The ambience itself was very pleasant and beautiful, especially because of the lighting. We had the Smashburgers (Triple & Double), which were really tasty and filled you up well. Unfortunately, the space that was assigned to us wasn't that comfortable because we were sitting on small benches and if someone was already sitting behind you, it could get tight. The size of the table also bothered me personally, as the sauces were presented on a very thick wooden tray on the side. Regarding the service: It may be that the shop was understaffed at the time, but we had to wait for some time before we were allowed to order + the reception, i.e. being assigned to a table, was also a bit long and there were others in front of us who have been waiting. Not bad in itself, but the entrance isn't very wide and it was a bit annoying when customers wanted to get out of there. But the food didn't take that long and, as I said, it was delicious. Would I say breathtaking? No, but definitely good and ok for the price. However, the portion for €7.50 chili cheese fries (btw the sauce kicks well so it's really spicy) was really small. We wanted to share one because of the price but it was really little. And €15 for two portions is really steep. I have no idea if all portions are that big, but you can definitely make it bigger. Overall good but there are equally good alternatives.

Hello, We went to “Hans im Glück” on a Friday evening before visiting the stadium. We reserved a table for 7 people at the window at 5:30 p.m. Unfortunately the table wasn't by the window but inside. The service seemed completely overwhelmed. We waited 20 minutes for our drinks and even 1 hour 45 minutes for the requested castles and side dishes. The wait for drinks lasted the entire stay The beer we ordered came in 3 different types of glass, which we also found to be very unprofessional. We asked/complained about all of this to the waiter several times. But he seemed powerless. Unfortunately, the 7 meals we ordered didn't come together and some of the side dishes and toppings we ordered on the burgers were missing. We pointed this out again, but because we wanted to be on time for the Werder game, we saved ourselves the repairs in the kitchen that were offered. We are then after 2 hours and 20 minutes. out of this shop...and probably won't come back there again. All in all, it was very disappointing there.

Super nice staff, fast service and super tasty food. Unfortunately, my burger was a little cold when it was served. It was still very tasty 😋. Thumbs up and keep it up!

Leider wieder enttäuscht Ich war zum zweiten Mal in diesem Restaurant, um ihm eine zweite Chance zu geben – leider ohne Erfolg. Das Essen hat 50 Minuten gedauert, die Portion war sehr klein und dafür viel zu teuer. Außerdem wurde das falsche Brot zum Burger gebracht, obwohl ich ein anderes bestellt hatte. Der Service war unfreundlich und langsam. Nach dieser Erfahrung werde ich nicht noch einmal wiederkommen.

We have 1 hour 40!!! Waited minutes for our food. When we wanted to cancel it, it happened. That's definitely too long. We were told they were chronically understaffed in the kitchen, but the place was full. Something doesn't fit.

Unfortunately I haven't been there yet even though I planned to. But it sounds promising, so it's only 4 stars for now 🌟.

Der Laden war super voll, trotzdem haben wir alles rechtzeitig bekommen und die Bedienung war trotz Stress unheimlich freundlich. Die Auswahl an vegetarischen und veganen Burgern ist unübertroffen.

As always, great. Nice atmosphere, top service.

Nice ambience, modern and stylish. Very nice staff. Food very tasty and easy to combine. Located close to the train station and therefore a good starting point for a musical visit, for example. Arrival, delicious food, show and then back home. Fits perfectly. Try it out.

First of all, I would like to say a big thank you to the staff, we felt welcome by the guests. The burgers were very tasty

Delicious. Very good service. Highly recommend Smashburger.

Good ambience, good service. Eating basically Mecces Deluxe, also relatively expensive. The sweet potato fries were also better.

I already knew Hans im Glück from Kiel and decided when I was in Bremen to eat there again. Bremen was completely overcrowded this WE because of the musical and Tattoo Bremen plus football on Sunday and that's what it looked like in the restaurants too. Nevertheless, I received a wonderfully warm welcome and was only offered a remaining place, but with a level of friendliness that I have rarely experienced! I then ordered using the QR code at the table and while I was waiting, Vanessa (?) kept asking me if everything was okay and also the chef, who kept putting the ordered food for the delivery services in the warming bag that was on mine He stood at the table, brought it, and always had a very nice chat with me. The Alsatian burger was very tasty, but unfortunately I didn't taste much of the camembert and cranberries. When I said this, I was immediately offered to serve some more, which I politely declined because it was still tasty, I was almost finished and I wanted to save the waiters the hassle about it. Instead, I was given a hot chocolate by Vanessa, who handed it over to the barrista with the words “Extra for you, my pretty one!” 😊 It was such a successful evening that I will definitely come back on my next visit to Bremen!

The burger was very tasty 🍔. Very friendly and energetic staff. Plus, the food didn't take long to arrive. We would come back.

Good vegetarian and vegan options and top service!

Everything was great, super tasty🙏 highly recommended ☺️

10/10 the food is maximum! 👍👌 can only be recommended!!!

I had dinner there with a few friends on Saturday. Everyone was thrilled by the cozy atmosphere, even though it was very full, our drinks came very quickly. The burgers followed and were simply incredibly tasty…and special! 👌

At first glance it seems like an elegant and expensive place... But the truth is that it has very affordable prices and the burgers are from another world... We tried the classic one and another that had mushrooms and bacon... Uffff, the best ones we have ever eaten in Bremen. You must try the orange sauce!!!

We were with you with friends. We really liked it. Delicious food and really friendly service. The option to park in the underground car park is also great. See you soon :-)

Anyone who knows the chain knows the structure and the great atmosphere in the restaurants. Despite the full house, 2 nice seats (reserved in advance), the service staff was very friendly, the food arrived after a short time and was of the usual good quality. Simply great. I'll stop by again when I'm in Bremen.

The food, service and atmosphere were amazing!

Great ambience, service excellent and the vegan burgers are strong!

Despite a reservation, there was a waiting time of about an hour and a half. Delivery services such as Lieferando etc. were served in the meantime. Drinks came relatively spontaneously and the food took over an hour and a half. The sweet potato fries were cold so we had to return them. There was no soap in the toilets and no towels to clean your hands. The men's toilet in Saar looks like a mess. We won't be coming back.

We had dinner there after the Mama Mia musical and had planned enough time to catch our train at around 7:00 p.m. When we wanted to pay, about 45 minutes before the train left, no one felt responsible. Paying by code wasn't possible either because we had zero reception in the restaurant! We asked the waitress several times if we could pay, saying that our train was about to leave, and her answer was just . Others want to pay too! Very unfriendly, anti-social and incompetent……. Never again!!!

Super disappointed. Today after the fair I was really looking forward to a delicious burger and fries with truffle mayo. Maybe it's different in your restaurant, I was very negatively surprised by the delivery. The delivery was late, the food was at most lukewarm and then unfortunately I found two black, medium-length hairs in my food that I couldn't miss. In my opinion, this unfortunately shouldn't happen and is very unsavory. Sorry, I would have liked to give you a better rating.

Very unfortunate... Actually a great restaurant, but: We originally reserved a table there 1.5 hours before the musical. When we were there it was so busy that according to the staff it would have taken an hour+ to eat. Since we wouldn't have made it to the musical in time, the staff kindly gave us a reservation for 8:15 p.m. after the musical (they decided that way, we didn't know exactly when it would be over). When we got there at 8:45 p.m. because the musical apparently lasted a little longer than the (very friendly) staff had estimated, we were told that the kitchen was already closed and that we could only drink something. When you consider that the restaurant is actually open until 10 p.m. and we've been there before and there's no food due to the volume of customers, it's a bit sad! The staff certainly can't help it, but we weren't the only ones who were so disappointed. It's a shame, nice restaurant but little plan!

Was here for the first time and will definitely come back.

Ich war durchgefroren und bestellte einen heißen Kakao, der lauwarm bei mir ankam. Auch die Fritten, die ich erst nach ca 50 Minuten bekam, waren nur lauwarm. Alles andere war ganz okay, aber nicht überwältigend

We were there this afternoon. A really great atmosphere. Very pleasant acoustics, you don't hear anything from the other guests. Burgers were big and super tasty. I took salad and dessert home with me. Hmmmm, delicious. ..and that, Hans in luck, team. Friendly 👍👍👍👍

Very friendly staff, fast service, delicious food, great ambience... Very happy about the spontaneous stop, couldn't have been better

You can have really great food here, incredibly beautiful jungle-style furnishings. There are lovely, quaint little corners where you can make yourself comfortable. As for the food, the burger was really great and there was nothing to complain about, delicious! With the chili cheese fries, I would have liked the fries to be crispier and the chili cheese sauce to be creamier (that would probably have been enough to keep the fries from getting soggy). But, criticism now at a high level, overall the food, coupled with the ambience, was really tasty. But it's not cheap either, it's priced at a higher level.

Yesterday we were looking for a restaurant with our two children. Bremen's city center was completely overcrowded and all restaurants were fully booked. Spontaneously asked for a table at Hans im Glück, the boss was really nice, she didn't want to disappoint the children and gave us a table. Sure, the wait was long. But that didn't matter. The service was attentive and all wishes were fulfilled. Thanks! We'll be back.

Our visit to Hans im Glück was a complete success! The service today was an absolute 10/10 - the staff were not only super attentive, but also extremely friendly and in a good mood, which was really contagious. What struck us as particularly positive was that when a larger table became available, we were allowed to decide whether we wanted to change. Even our little dog under the table was discovered and given water. ❤️ The vegetarian burgers 🍔 were incredibly tasty and we were also very impressed by the cocktails 🍹! The restaurant itself is beautifully decorated, especially the candles on the floating shelves create a cozy and inviting atmosphere. It was a thoroughly enjoyable evening and we would love to come back! Absolutely recommended!

When it's our girls' day, we eat there every now and then... delicious, you can eat well

Good system catering. Good offers/menu suggestions. Nice staff. Cozy atmosphere. Food was good.

Even though the burger was cold, it was prepared quickly and without any problems. The staff was great.

The food is amazing, the ambience is exceptional and the service is top notch

Nice atmosphere and solid food. But the service is very slow and, above all, there are no qualified staff. We apologized for spilling an iced tea but we had to clean it up ourselves.

At the start of the new year we were really spoiled with great burgers and great service. Let's remember, here you will be a guest, you will live. Please keep it up! We found our favorite restaurant in Bremen today☺️. Thank you for this tasty start to the year!

Reserved at 7 p.m. and got dinner at 8 p.m

My favorite burger restaurant in Germany. The staff is always super nice and it’s very fast in serving. And I don’t think I’ve had a tastier burger anywhere else !

Food is okay, price is okay. Service was nice and friendly.

Cool shop. Delicious burgers and side dishes.

First, a sign asks you to wait for an usher. We stood a little longer without anyone paying any attention. Since we had arranged to meet others who were already there, they called us over. There were eleven of us in total and we were there for the first time. The atmosphere is chic, but there are a bit too many trees for me. But that is a matter of taste. The order sometimes went quite well, but even the waitress seemed to have some problems, which is something. That would catch up with us later. The waiting time was ok for Saturday 6:00 p.m. However, the distribution of food was problematic. I ordered a cheesy cheese. A cheeseburger was brought. As a customer, you then have to realize that the Cheesy Cheese is served as a cheeseburger. I would just call it that on the map. It went on like this, so we had to concentrate on working out who owned which food. The food was ok, in my opinion, but not entirely appropriate for the price. When we wanted to pay, the problems caught up with us. In the end, according to the waitress, a coke and one pair of fries were not paid for. Neither of us had a) ordered and b) received the things, which we tried to make clear. But no chance. We ended up paying because the waitress very rudely didn't want to let us go and unfortunately we had an appointment at the Fritz Theater. At Fritz we then played the receipt again in order to perhaps identify the “culprit”. The result was as described. Nobody had ordered the things and neither had they received them. Very bad for a first meeting. Thanks to enough alternatives, we won't be back any time soon.

We were there with 5 people and ate most of the "dinner" with a burger, fries and a cocktail and it was really tasty. I will go there again or more often...

I don't really know where to start, maybe with A for Ambiente: lovingly rustic, as if you were sitting in the forest. Pre-booked a table online, took a seat and the friendly service arrived. Anyone who has the choice is spoiled for choice with a physical menu (which is becoming less and less ;-) with plenty of choice... Once you've decided, the food goes quickly. The burgers are delicious, I recommend the menu here, which includes a salad or fries and a delicious 0.4 liter cocktail. This way you will be full and have fun.

Actually a good option to stop off near the train station. It worked well twice this year at lunchtime. Today, however, we were very disappointed. We were at the restaurant at 4 p.m. It was relatively well attended. After placing our order, we still hadn't had our food after almost an hour. We then canceled our order and only paid for our drinks because we wouldn't have had a chance to eat in peace and then get to an event on time. Unfortunately there was no apology and no customer-friendly accommodation. An information that it could take longer would have been fair. It's a shame - we won't be coming back for a while...

Very tasty and polite encounter

Price/performance: 7/10 Taste: 7/10 Ambience: 9/10 Service: 5/10 Veggie/Vegan: 10/10 Ambiance and the vegan/veggie options are great.

Very chic there and the food was super tasty. Friendly service. Gladly again.

The food was good. Too bad about the service. Sat away in the corner even though we had booked, along with the food delivery services. Place was pretty empty so no reason for it. How disappointing.

Terrible! Fries soggy and really bad raw materials. Burger dry. I was sick half the night.

Very friendly service, had a very tasty meal.

We were very satisfied. Very nice waitresses. One in particular was extremely child-friendly. Food was very tasty. The location was too big for me personally. But that's my personal opinion.

Exceptionally furnished and cozy. Service was very friendly, food arrived super quickly. Price/performance is right. Several burgers to choose from, including vegetarian and vegan, fries, salads. Bowls. Thank God the menu isn't that big, so you can make a good decision. I can highly recommend it! What I really liked, my burger wasn't so huge that I was full just from looking at it 😄It wasn't the last time I was there👍

Very good value for money with extremely nice service and very tasty food.

Food was okay. Nothing special. I was there once and that was it. You can go, but you don't have to.

Außer Haus bestellung, Wartezeit von 10min angekündigt, letztlich 30min gewartet. Bezahlung dann, wollte einen Gutschein von aktuell lidl mit 5 euro einlösen, kellner nimmt handy mit wegen code, kommt absolut unfreundlich wieder und meint den gutschein koennen sie nicht einlösen. Absolute abzocke und eklige kellner die alle in privatkleidung rum rennen, pfui

Quick, friendly service, good atmosphere and nice food. Especially liked the loaded fries.

Well, it was nice, just a chain. You know what to expect and you won't really be disappointed. The service was very nice and the food was okay.

It takes a long time for food to come out from the kitchen. It can't be that it should take so long. It is user and prommes

Everything - as always good. The cocktails could use more alcohol. Tip to the operator: Advertising in front of the door was only valid at lunchtime. It should only be outside at midday and not in the evening. Was misleading.

Looks pretty. The beef wasn't fresh, either old burger or microwaved, my husband said. For me the biggest problem was the drinks. Homemade lemonade or something, but it was just thin nectar with a sprig of mint. The whole wheat rolls were meh. Nothing special. The HiG in OL was better - franchise?

Food was very good. Unfortunately we had to wait a little longer until we were served. But still a very nice staff and then the waiting time was okay

Great restaurant. We went there with our children. The service was very friendly, especially with our kuds and the food was delicious, and the price was also right. If we're in Bremen again, we'll be happy to come back!

They have super delicious burger menus with great cocktails for every taste. 😄

Very nice restaurant, delicious food in a nice atmosphere.

Too few waitresses. Order to eat 75 minutes…

Very nice restaurant, extremely friendly staff, great food and absolutely right in terms of price. During the Friday evening rush (from around 6 p.m.) I had to wait a little longer for the food, but it was still OK!

Super tasty, a super nice restaurant designed with love... Nice, courteous service and, to top it off, world-class burgers... what more could you want...

Super friendly staff and really delicious food and drinks. The ambience is extraordinary. Great shop.

Ordering was easy, as the english menu is available online. Cocktails were super delicious!

The restaurant was extremely busy. Staff very friendly The food was very good and nicely prepared

Bushes dark in there, but still very tasty and particularly nice staff. Fries can be improved

Great food! But super citizen doesn't always have to be a citizen!

Sar very good. The boss should think about more staff. I really felt sorry for the two guys who did everything on their own.

We were warmly welcomed and served very friendly. Food and drinks were great and were brought to the table quickly. We didn't have a reservation.

Nice atmosphere, delicious food, everything is very clean, we liked it, now it is our favorite restaurant