Gorilla´s Kitchen in Kaltenkirchen

Completely and exorbitantly overpriced ready meals!! Not just the fries, sauce, patties, the cheapest industrial cheese - nothing is homemade, the prices are outrageous. In addition, with 3 orders (yes we tested before this review) you wait 30 minutes or more EVERY TIME as stated, there is no telephone number or other contact options AND without asking me, the customer, calling, etc. the orders from monkey rocks and gorillas were simply summarized like that As a customer, I don't give a damn whether these two stores belong to one. At gorillas the delivery time was 40 minutes and it arrived after 1 hour 20, together with the order at affenfelsen, whose order was 55 minutes and which was also 15 minutes late. As a trained person with over 23 years of service and catering experience in many different areas, these are reasons enough not to give you another chance

We ordered there a long time ago and even then it was a disaster! The delivery of the food took far too long, was cold and was delivered incorrectly. Back then we had problems even reaching anyone by phone to complain! When we finally reached someone after several attempts and complained about it, the food was delivered to us again, but again cold and of even more shocking quality! Then we couldn't reach anyone by phone again. After the “boss” called back after at least half an hour, the excuse was that the cell phone was on silent. Who runs a delivery service via cell phone and can't even be reached by their customers?! Well, in the end we were definitely promised a credit for the order, with the REQUEST FROM THE BOSS!!! please call beforehand. When we wanted to do this last weekend, we were again faced with the following problem, it's very difficult to find the number online, so I looked in the emails from the order at that time, the credit for which I also wanted to redeem: No one available again! And this time no callback either! Conclusion: Customer complaints are apparently not wanted, and personal customer discussions are certainly not desired. Food was cold twice on the first try and/or of poor, unacceptable quality given the prices! Not recommendable!

Not keeping the time order (15 minutes late), order incomplete (further waiting time), rude driver, driver rings the bell instead of calling (children awake now too). Successful order?!? It won't happen to us a second time!

Ordered there twice in a week. Incorrect order both times. When I asked the driver about it there was a discussion and no suggestion for a solution. Very bad service

Food was cold and not particularly tasty

The delivery was a little longer than stated, but the food was great. AND FINALLY not another pizza service, of which there are now more than enough in the area. This was definitely not the last order.