GATO München GmbH in München

Terrible waiter begs for a tip, the food was reasonable for the price, but the waiter deserves to be blamed

I'm really so upset that something like this happened in Germany. The waiter was so smart, he thought. And he tried to steal from me. Without asking me, he added €18 tip to our bill. I told him to call his boss and he simply said he would give me the money back."

Pretty decent strudel and nice wine. Got tap water with our order and when I asked for more water, I was told no as I would have to buy some. They only serve each customer a little bit of tap water. We had paid for 2 drinks and a dessert, and I think it's pretty ridiculous that they don't allow you tap water!

We were in the city center and decided to have lunch with the children in a cozy corner. We ordered a pintza (the same as a pizza, but the crust is baked first, and then the filling is placed). It was very delicious! And the children "got it". The waiter spoke English. The menu is in two languages.

I decided to try this restaurant because I got a recommendation from a local customer to try some local food and Augustiner beer. As I sat down the waitress Miss Sara handed me a menu in German. I politely asked her if they had a menu in English and I was completely appalled by the response she gave me: “We don’t have a menu in English but you can use your phone to translate it as I don’t have time to translate it for you”. I informed her that as much as I would like to translate a 4 page menu I didn’t have any internet connection. She offered her personal phone which I refused and then proceeded to order the only thing I could understand from the menu. I ordered the famous currywurst which was served to me slightly cold. Personally, as a customer service professional I was shocked that a busy restaurant in the most touristy spot in Munich can’t offer an English menu and also hire staff that had absolutely no touch when it comes to serve people. But at least I had a good beer…