Gartenklause in Neuwied

Staff seemed overwhelmed, reserved table was occupied, food was only partly good. The ambience remains in the 80s

We were there for an event and therefore couldn't enjoy all of the hotel's amenities (such as the sauna). The food concept runs charmingly throughout the entire hotel. There were lots of little details that could always make you smile. The lady at reception was extremely friendly. Our room was on the 4th floor right next to Bucket Big Street. I'm afraid that it could be noisy on a weekday because the windows are partially closed. However, we didn't have the problem over the weekend. The windows can be "darkened" with roller blinds, but they are not really dark, which didn't bother us personally, but might be important for others. The room in general was very spacious and the supermarket theme gave the room something special. Surfaces, bed, toilet, shower and sink were clean. Unfortunately, the floor was only partially clean. Unfortunately, the corners in the bathroom looked like they hadn't been wiped for a while and there was white lint everywhere. As far as I remember correctly, there was no shower mat, only two guest towels and two normal shower towels. (Or I missed it.) There are no refrigerators in the rooms, which is not up to date (e.g. for medicine, baby food, milk...). My biggest point of criticism, however, was the mattresses in the bed. Phew, I really hope we caught the "Monday room" that hasn't had any new mattresses in a while. Ours were so sagging that you actually sank in the middle. The bed itself squeaked when I put it on it and turned it over. For one night it wasn't so bad, if I had stayed longer I would have asked for another room. There are no carpets in the hallways, but rather a kind of PVC floor, which unfortunately does not absorb the noise of rolling suitcases and you can hear very well what is happening in the hallway. The service at the event was good and the food was very good. The breakfast the next day was good all in all, the check out and check in went smoothly and friendly. In the event hall, the hotel's large "advertising" board, which was very present, bothered me because it always wanted to force me to open the QR code in my camera when I was taking pictures, for example. :D The rest of the hall was beautifully and modernly furnished. I could also imagine staying here longer, provided the floor is cleaner and the beds aren't sagging.

Insider tip. .Wonderful ambience with a view of the Rhine. The pizza and red wine are great. Great service, super friendly. We always enjoy coming back.

Super snoring, almost got up and left...which other guests sometimes did.

Very good food, friendly and competent service. It was my first time but definitely not the last.