Five Guys in Berlin

The food is OK. But I expect the waiter to speak to me in German and not English.

So I've tried everything to rate my experience here, but every time my rating isn't published. Unfortunately it is a fact that 7 burgers were served cold and by cold I don't mean announced but really cold like from the fridge. At a price of 12-13€ per burger, I expect more!

Never ever order veg grill with cheese or any add on’s!! It’s just horrible when they smudge the entire burger in the foil paper!!

terrible food, tasteless drinks, overpriced, dirty, unhygienic, this place gets worse every year! I don't recommend it!

Unfortunately, I did not take any pictures back then when I visited five guys for the first time in Berlin. However, it was an amazing experience for me when my wife invited me there as she was the experienced one, the burger and fries were amazing, and the drinks from the vending machine were amazing too. I wish to go back to Berlin to try different items from there as I am one of five guys fans.

Positive: the fries were delicious. Otherwise I don't have to go there anymore. Mass processing by low-wage workers. Food quality is like that and the packaging philosophy is forbidden. Suddenly people think of McD as the environmental saint.

Highly overpriced and overrated. Burgermeister around the corner serves better burgers

Five Guys at Alexanderplatz – Good burger, but too loud and overpriced I was excited about Five Guys' burgers, but my visit was rather disappointing. The quality is good, the meat is fresh, and the fries are delicious – so far, so good. But the prices? A children's hamburger for 8.50 euros is really outrageous. A full menu costs almost 20 euros, and that's for self-service in a shop that's way too noisy. The music, the orders and the open kitchen create chaos that could easily be avoided - why aren't there order monitors like the competition? I don't understand the aluminum foil around the burgers either. Baking paper works the same way. Especially because all waste ultimately ends up in the same bin. Conclusion: The taste is great, but the price and atmosphere are a no-go for me. Too bad

Tasted horrible. The fries was disgusting, the burger was disgusting. I liked the milkshake. The restaurant smelled a lot. Service was great, loved how helpful they were when ordering.

Light and shadow in the burger paradise Curious about Five Guys' highly praised burgers, I paid a visit to the Alexanderplatz location. Expectations were high, but the experience was mixed. First the positive: The quality of the ingredients is undeniably good. The meat tastes fresh, the burgers are individually topped as desired, and the fries are homemade and pleasantly crunchy. So there's nothing to complain about in terms of taste - on the contrary, you can notice the difference here compared to typical fast food chains. But now to the downside: the prices are simply excessive. A children's hamburger for 8.50 euros? This is an absolute disgrace, especially considering that it is a rather small patty. A complete menu with burger, fries and a drink quickly reaches the 20 euro mark - and that for self-service in a hectic atmosphere. Speaking of ambience: the volume in the store is incomprehensible to me. The noise level from music, orders and the open kitchen is so high that a relaxed meal is hardly possible. Why monitors aren't used for order processing here, like the competition, to reduce the chaos somewhat remains a mystery. Conclusion: Anyone who is prepared to dig deep into their pockets for a good burger and can cope with a noisy environment will definitely be happy here. However, if you're looking for a pleasant dining experience at a fair price, you may want to look for alternatives.

Why do you speak English? You wanted to eat fries in a relaxed manner. I go in and suddenly they speak English to me, what do I do, I don't feel like it and go out

Too expensive and sandwiches too small.

I'm not a fan of this chain but it's what there was so I decided to have lunch here. The drink machine is like the ones at Universal Studios Orlando, or the Coca Cola stores. Modern, with a wide variety of drinks, self-service and with ice The place is good, it is clean and comfortable, the food is OK, they are not my favorite burgers but I must admit that they give you a lot of fries On the other hand, I don't like that the bread is so cold, and the cheese is not melted. I didn't like at all that they had upgraded my menu without my consent, and that when I left, the skate monkey was simply rolling NEXT TO ME, I wasn't using it and the lady who works decided to start challenging me IN GERMAN, knowing clearly I'm a tourist, I was there for half an hour consuming, AND ALSO rolling a NON-ELECTRIC skateboard is equivalent to ROLLING A BABY STROLLER. Calm down lady, I wasn't walking nor was I going fast, I was simply rolling next to me to GO. Besides that, WHAT A NEED to challenge myself when you see that I'M ALREADY LEAVING, really unnecessary and leaves you with a bad taste after eating a mediocre meal, at double the price of any other much richer fast food.

No soy fan de esta cadena pero es lo que habia asi que decidi almorzar aqui. La maquina de bebidas es como las de Universal studios Orlando, o los coca cola stores. Moderno, con gran variedad de bebidas, auto servicio y con hielo El lugar esta bien, es limpio y comodo, la comida esta OK, no son mis hamburguesas favoritas pero debo admitir que te dan muchisimas papas fritas Por otro lado, no me gusta que el pan este tan frio, y el queso no este derretido No me gusto nada que me hayan hecho un upgrade del menu sin mi consentimiento, y que al salir, simplemente iba rodando el mono patin AL LADO MIO, no lo estaba usando y la señora que trabaja se le ocurre empezar a retarme EN ALEMAN sabiendo claramente que soy turista, estuve alli media hora consumiendo, Y ADEMAS rodar un monopatin NO ELECTRICO es equivalente A RODAR UN COCHECITO DE BEBE. Calmese señora, no estaba andando ni estaba yendo rapido, simplemente lo rodaba al lado mio para IRME. Ademas eso, QUE NECESIDAD de retarme cuando ves que YA ME ESTOY YENDO, realmente innecesario y te deja con un mal sabor despues de comer una comida mediocre, al doble de precio de cualquier otro fastfood bastante mas rico.

I went to Five Guys for the first time today and I have to say I left full and satisfied 😎 I had a cheeseburger with fries and Coke. Total €21.50. It's significantly more expensive than Mecces or Burgerking, but it also has a completely different quality. This is really high-quality, freshly prepared food, which is also very filling. No empty calories like classic fast food. The cheeseburger itself was absolutely top. The fries were great too. But unfortunately far too much. I didn't touch the cup at all because the fries in the bag were already more than enough. So a clear recommendation.

I ordered the milkshake ( Vanilla cookie) it was so yummmy!!!!!!🥹🥹

Unnecessarily rude guy who works there. Went in to use the toilet only. I understand if it’s just for customers but that can be told calmly. 2 other people walked into the toilet without ordering and I was waiting behind for my turn. He comes up disgruntled and asks me where is my order. I tell him I’m not ordering I just want to use the toilet. And goes “no order no toilet get out” and walks on me as to push me out. I came in on Friday 16:45 if it helps to identify him in case a manager is reading this. Bearded/bulky guy. Suffice to say won’t be going to Five Guys for the times I do actually want to eat.

I have to say I find the food here very, very tasty and very, very generous. Burger King McDonald’s could learn a lesson here. It tastes really very tasty. Thank you for always being here

The food is good, especially the spicy fries, the burgers are more expensive than at Mces or BK, but also bigger. Strangely the condition is speaking English instead of German, I don't care but people who don't understand English will have a problem. Therefore 4 stars.

The store is really busy, but the employees are really friendly. I wonder how you maintain such kindness. The staff member taking the order asked if I wanted to add any toppings or sauce, so I asked them to leave it all out. I thought it would still contain the basic lettuce, but it wasn't. By mistake, I received a burger with only a bun and a patty. Even though it was soggy, I ate it quite well.

I wanted to check out the fast food there because I happened to be in the area and was also curious. But the smell in this shop is so pungent and terrible that I lost my appetite and didn't dare order anything there.

Unfortunately it wasn't recommended

Food is very tasty & the fries are simply the best!

disgusting smell, couldn’t clearly because of smoke of burning meat, they also blamed me of stealing drinks. shame on you

Good cheese burger! Also lovely people!

This is the best burger I've had

As soon as you walk in it smells like old chip fat, the burger gave me a stomach ache...not recommended.

Cashier who speaks good English. The order was a little slow to prepare.

Best burgers in Berlin. Fries are crispy but soft on the inside and the burgers are delicious. Juicy, flavourful and just great. I recommend the Bacon Cheeseburger “all the way”. Five Guys really is goodness in a brown paper bag.

It's not as good or tasty as it is exaggerated. Also very expensive. There are boutique places that make great burgers for those prices.

It makes me feel like being in America again but it's way overpriced. Paying 17 euro for a burger, some fries and a drink is a lot, considering you are eating fastfood. Not sure if i would be willing to eat again there just to feel for a couple of minutes the American atmosphere.

Very good service. Very helpful.

The burgers and fries taste extremely fresh and delicious. The service is extremely good, the store comprises of highly friendly employees. Definitely my favorite go-to place for burgers and fries !!

Overcrowded, over expensive although excellent taste

The ambience of Alex is like being in a train station. Cold and uncomfortable, crowded and loud. You order your food at the counter, where hardly anyone speaks German. It is then prepared straight away and the burger is still lukewarm to cold... and that for the price! Never again...

I was curious about the chain, I tried it for the first time, it was not bad, but I found it expensive depending on the taste and service. You can buy drinks, fries and burgers for around 25€ per person. It's delicious, but I can't say it's incredibly delicious. Carbonated drinks are unlimited and have a wide variety of options. Peanuts are also unlimited but I won't go back for a long time, not worth the hype

OVERRATED: not warm enough and bad bread, meat works like that... never again.

Good burger, but the fact that the burger comes with two patties by default makes eating it a bit of a hassle at times - I'd rather pay less and get one patty. Very large selection of drinks. Cool atmosphere.

As a fast food? Just Amazing. The burger itself very delicious with fresh toppings and ingredients. The thing that you can choose whatever toppings and sauce you won’t is also very interesting and adding some fun during visiting. The fries were little expensive but they were just lots of them so still worth. Local very nice gets you into old American burgers restaurant. In general I think it’s definitely worth checking out.

The food was good, hearty portions, there is a wide range of sodas, also a few beer options. The seating area was a little stuffy. Other than that it was fine. Cheeseburger 12, drink 4.5 Euros

I'd love to come back! I think the meat and fries are very tasty. Had a bacon cheeseburger with fries without a drink. Of course the prices are higher than at other stores but I like that I can choose the surface myself. And I like the minimalist concept. The use of aluminum foil as packaging is of course ecologically unpleasant and it would be great if that were changed. And when you pick up the burger at the counter, a display with the order number would also be great. When it's full, I sometimes don't understand the order numbers shouted by the employees.

Llegamos muy tarde y teníamos mucha hambre así que decidimos conseguir algo de comida rápida. El servicio fue bueno y la comida no decepcionó, las hamburguesas estaban deliciosas y las papas fritas recién cocinadas. Todos pedimos papas fritas pequeñas, gracias a Dios, había montones de ellas. Tomé un batido de chocolate que era delicioso.

I was suprised because I didn’t expext as good burgers. It’s the best fast food restaurant with burgers, better than MCD etc. Meat was perfetcly cooked, bun tasty too. U can choose toppings on your own and that is plus too. I’m going to come back there 100%

Excellent, like every Five Guys. Good citizens, very good fries and milkshakes

Bad hamburger, boring, cold bun, the place is full, waiting for a table and many with pushy people and Israelis who act like they are at home. In short ... on the face.

Possibly best ever burger experience

Negative: - The small fries cost €5.25 and they don't even come with a sauce - The burger needs to be put together even though I expect just a regular burger - The burger is packaged in aluminum paper, which is not ecological I love the USA, but have never experienced such a bad US restaurant. I will avoid the store in the future.

Place the sit for dinner, that wasn’t easy. It was crowded

really expensive, bad quality! very bad food! Very expensive, I paid 20 euros for a burger with fries and cola. and bought a straw!! But I only got the bill for the straw. I waited 25 minutes for my food, but nothing came!! I spoke to the sellers at some point!! They were also clueless and said I only have a bill with the straw.. 20 euros wasted!!

I really liked the hamburger. Compared to Burgermeister, Five Guys is waaaay better. Hamburger bread is softer than my heart, and peanuts are good. I would advise you to give it a chance! For those who like spice, add jalapeño for good spice. If you order a menu costs around €20-25 per person. For the Turks who will go, it is one of the best hamburgers I have eaten in chain hamburger restaurants. There are so many soda options. Peanuts are offered but not very fresh. The patties are 100% veal and do not smell or feel heavy. It is recommended. If you buy the menu, prices are in the range of €20-25 per person.

Como estadounidense, realmente estaba deseando probar el hogar, pero este Five Guys fue un fracaso. La hamburguesa estaba seca, las papas fritas estaban empapadas, y todo era caro. Para colmo, el servicio se sintió apresurado y poco interesado. Definitivamente no es la calidad que espero de Five Guys. No recomendaría.

Everything is nice and clean, we received the ordered hamburgers quickly. It was very delicious🥹

Clean restaurant. Unfortunately it was quite loud there and it was difficult to hear what was being said when ordering. While waiting, you could enjoy free peanuts. The burger can be customized and was freshly prepared. As always, there were more than enough fries in the bag, which tasted very good. There is a machine where you can put together your own drink. Price/performance ratio is ok, even if it is not that cheap.

All products were very delicious. The taste remains on your palate😅

These restaurants don't always take a long time and are rude to eat just kaka

We were at Five Guys on Friday (November 22nd) because we urgently needed to go to the toilet. So we went straight to the toilets, but were stopped straight away by a security man. According to him, we were only allowed to use the toilets if we bought something beforehand, as we needed a code for the toilets and this would be on the receipt. Since I have problems with irritable bowel syndrome and really needed to, I asked the gentleman if my fiancé could buy something and if I could go to the toilet while I was there. Of course I wasn't allowed. So we had to buy something quickly. There was also a code on the receipt, but I didn't need it for the toilet (!!!). While my fiancé was waiting for me, he observed some people going to the toilet without ordering. Despite the urgency, we were turned away and that's not possible. In this respect, we cannot recommend Five Guys at Alexanderplatz and will not continue to visit the chain for the time being.

Solid burgers, quick and friendly service. Quality was perfect, burger and fries were very good

The burgers are very good and are among the best I've ever had. However, some of the staff hardly speak any German. All in all, it's good that we went there and tried the burgers. However, the prices are no less juicy than the burgers.

Mustafa was very helpful and professional. Give Guys should employ more people like him!

Burger was quite good, but not enough to justify the price of €13.50. Small fries cost almost €6 and weren't the best. No recommendation

Very expensive for such quality. The burger tasted good, but the buns were cold. At this price you have to cook better. I had a stomach ache afterwards because the kitchen was probably not clean.

Everything was perfect, the food was really fresh and warm!!❤️ I'll be happy to come back!

Burgers & fries were fresh and delicious. Unfortunately I was chased back and forth by the cleaning staff and the store was a bit unkempt at that time of the evening. Otherwise great

I recently had dinner there with friends, it was delicious and the service was great too.

very good burgers, short waiting times, but very high prices for fast food

I loved my visit to Five Guys at Alexanderplatz! The burger was perfectly fried and the meat was incredibly tender. The selection of fresh toppings leaves nothing to be desired. The fries were crispy. The staff was friendly and attentive. Definitely my new favorite burger shop in Berlin!

Great food, everything else absolutely terrible - Very expensive, ~25 euros per person - more cumbersome and strenuous for both sides - an amazing volume in the store, no idea how the employees can stand this all day - You only get your food packed to go. Even if you eat in the store. This means that you have to tear the bag and somehow make a tablet from it. - Generally very uncomfortable atmosphere due to unbearable volume, bright lighting and people standing around waiting everywhere - Milkshake with lots of toppings, most of which are too big to fit through the straw, which gets soggy quickly Food is awesome. Still a rather negative experience for a high price

The burgers at Five Guys on Alex are amazing! Super juicy and fresh. The fries are crispy and the selection of toppings is simply great. Nice staff completes the whole thing.

Hamburger is good. But the drinks are not good. The atmosphere of the shop was not good.

Im a simple guy, give me burger and damn good fries, and im happy.

I have mixed feelings, it doesn't matter if I live tip or not because I always wait too much ,evan when the place is empty :((( so I don t recommended living tips ...because they don t care !!!

In the middle of Alexander Platz, so it was busy, the lady at the till got mad because the language barrier. It is not necessary to buy fries for your burger, because it is huge

No normal vegan option. The veggie sandwich is just mushrooms, no protein whatsoever

Use of the toilet is only permitted if you order something, sorry, but I couldn't have imagined worse service. From now on I'll avoid five guys on principle, ridiculous

Great team of employees. Everyone knows what to do. The table was wiped before eating and we were asked later if everything was OK. Really attentive. The taste of the burger and fries was perfect. I'm no longer used to being able to refill drinks without limit. This also applies to ketchup, mayonnaise and napkins. Was there for the first but not the last time.

Let me tell you for the Turks who will come to Berlin, it is an overrated company and you do not need to choose the hamburger that you can find everywhere, when Germany's wide delicatessen culture and its companions are beer and pickles. Does it taste good? Yes, but is it a place that should be preferred first in Berlin? The answer to this question is no.

I bought a small cheeseburger for almost €10 and it's smaller than a cheeseburger at McDonald's for €2. The service doesn't speak German and is very difficult to understand. Absolutely not recommended. Prices are bottomless

I'm currently on a school trip to Berlin Alexanderplatz and I'm thrilled. It was the first time at Five Guys, it was a bit expensive 1x cheeseburger bacon & 1x small fries 18€, but it was really tasty and really great.

The French fries are a must and the complimentary peanut is appreciated for the wait time

Absolutely banging burger. T’was expensive though.

Food not very tasty. Atmosphere stuffy and toilets dirty. Thanks no.

The place itself has its own vibe and style but the food and milkshakes were amazing. So the Biscoff and Oreo milkshake were really wow, the price is relatively good for the quantity. There is also a pin board where you can “immortalize” yourself or something :)

Burger cold and tasteless... no fries - we ran out - a shame, we were looking forward to the visit

The visit there was bottomless. Two cheeseburgers, one fries and a drink = €37. Incredible. And that for fast food. The burgers are nothing special. We ate on site and yet everyone was only served the food in a take-away bag. The prices are also stated without VAT, which is then added on top, which is really a disgrace. The drinks from the vending machine taste disgusting. If I could, I would give 0 stars.

When I say "Small Cajun fries, please" that's a complete order and a complete sentence. Then the cashier doesn't have to ask about the size or offer other products just because he's mentally teasing the girls at the neighboring checkout and isn't focused on the matter. He can ask if that's all and doesn't have to repeat the menu by heart.

I have eaten a few times there and I must say that: It's a very overrated burger. Too expensive for a product that comes to the table cold.

delicious chips, shame about the black woman attendant who has obvious anger management problems, she treated me badly by banging the broom on the table to get my attention.

La hamburguesa era como si el queso deshecho ni siquiera se hubiera derretido. Las papas fritas ni siquiera se comían allí se sofocaron en cavan y el precio es rip de

Yan Naung Win Y. Deserves recognition, he served us so courteously and made recommendations that were 100% accurate! Pay raise! Unfortunately, the food was a bit expensive, but tasty…

Totally overpriced for subpar food. I have no idea why this chain is so hyped, but it does a lot of things worse than the competition. For a small burger, small fries and a drink you'll get almost exactly €20. It's steep, but you can go out for a "real" meal elsewhere - there you would have a cozy atmosphere, service at your seat, etc. Here, however, after paying, you are handed the paper cup for your drink and then you have the first disappointment: the cola is really "easy on the stomach" - warm and practically non-carbonated. Then you get your menu, packaged in an ecologically questionable paper bag, aluminum foil around the burger and paper cups for the fries. You can also get sauces in paper cups. Except for the aluminum foil, it's all residual waste - at that price, why not just reusable tableware? In any case, you now want to sit down and only now find out that there is no space available. So that you don't have to eat standing up, you sit at a dirty table with strangers. The noise and the atmosphere are more reminiscent of a train station than a cozy restaurant - at least it is warm. When you open the paper bag you can see that two thirds of the fries are flying around loosely. So you dig out the burger underneath and find that the fries taste okay, but they cover the salt requirement for the next three days and the temperature is surprisingly close to that of the cola: namely lukewarm. That leaves the burger: unwrapped from the aluminum foil, you realize that the fluffy bun has been completely flattened - a shame. At least it tastes okay - but nothing more than that, kind of boring. Simply too little for the price. No tasty seasoning, no homemade sauce (just standard ketchup/mustard/mayo/...), no aromatic cheese, nothing, just plain taste. At over €10 just for the burger there has to be more. All in all, one of the worst burger menus I've ever eaten - and at the same time one of the most expensive. Next time I'll go to the big M. I'll get lukewarm fries there, in a not very clean atmosphere, but the burger is at least average (instead of below average/boring) and not mashed up, and the cola is at least ice cold - and that Everything is available for half the price compared to here. On the other hand, if I want to eat out again for €20, then I would rather go to a real restaurant, with better service, a nicer atmosphere and good food. Five Guys cannot begin to offer all of this.

Reply to Five Guys Team: Dear Five Guys Team, Unfortunately, I wasn't happy about having to deal with your restaurant in such detail. I'm glad that at least my observations were "deliciously" remembered, because unfortunately there was no food. As a hungry guest, I did not have a pleasant time and was forced to end my visit early due to an urgent need. I hope that on a possible next visit I not only have the opportunity to enjoy your burgers but also get to use the restrooms as a guest. With urgent regards Blizzard Python Original: Unfortunately, I have not yet been able to take advantage of the illustrious amenities of this establishment, but I am inclined to suspect that a highly idiosyncratic principle is unfolding here: the necessity of necessity - this essential and inescapable human need - seems strict here to be bound to ordering a meal. Anyone who dares to seek relief in hasty desperation must first fight through the ceremonial of an endless queue to even prove themselves worthy of access to the quiet location. One could almost say that this snack bar elevates the use of the toilet to exclusivity, as if the key to the china cabinet were nothing less than a culinary accolade. For those whose bladders are endowed with aristocratic patience, this may be a worthy adventure. But the only option left for the mortal rest of us is to escape - to a place where the gates of relief will be opened a little more graciously.

Unfortunately, the employees don't speak German and prices are extremely high. 21€ for a cheeseburger menu with small fries? Then prefer a steakhouse

Era mi primera vez en Five Guys, y tenía mucha curiosidad por este lugar porque he oído mucho sobre esta cadena. El menú es bastante corto: en su mayoría hamburguesas. Pedí una hamburguesa con queso y papas fritas. La hamburguesa era sabrosa y sólida. Una buena cosa es que extras como verduras y salsas están incluidos en el precio. Las papas fritas estaban crujientes y perfectamente saladas. Dato curioso: se fríen en aceite de cacahuete, lo que les da un sabor único. Un toque agradable son los cacahuetes salados de forma gratuita. Todo el lugar tiene un ambiente fabuloso, como un bar americano. Está lleno de gente y es ruidoso, pero el personal trabaja muy rápido y educado y siempre sonriente. Solo encontré un inconveniente: los precios son un poco demasiado altos para mí, pero eso es solo mi opinión. ¡Definitivamente le doy de cinco a cinco chicos!

a worker without a passport does not speak German and is thrown out of restaurant

I love the bacon burger and fries… again and again. Unfortunately it's very, very expensive

Horrible experience! The first instance of coming in was these rather unpleasant staffs that constantly yelling at you to get to the counter and order while you‘re there trying to figure out what to actually order. Food was an absolute average for its expensive price, burgers from some Döner stands were even more delicious. It was not worth the penny at all. We were already having a ridiculous time there and just wanted to go through the night, but these highly arrogant and rude cleaning lady was the icing on top! I have been living in Berlin for 5 years, but never encountered a cleaning personnel this entitled to start commanding the costumers. Like we were there and had pur foods for free and has little right to be respected. What a nightmare! Will never come back and highly do not recommend! No wonder there were only tourists that was dinning there.

One of the employees was really unfriendly!!!! I will tell everyone on Instagram to never come here!!!!! Totally rude and disgusting!! I hope my community doesn't even come here

The store wasn't very busy, but the order still took longer. (small fries & bacon cheese hot dog) Fries weren't fresh & dry, the bacon was rock hard & the bun was barely there so flat it was pressed.

Great for something quick, food was really nice. The syrups for the coke zero & regular coke definitely needed to be changed though as the taste wasn't nice at all.

Ambience: just ugly and loud. You want to be outside again quickly. Service: The fries were spread all over the paper bag and not in the paper cup (?) where they were supposed to be. Eat; I ordered a so-called veggie sandwich. A burger bun arrived with grilled vegetables (onions, lots of onions, champions, peppers) no sauce, no spices! The whole thing with a cola for €17??? I would never go there again.