Five Guys in Berlin

I love Five Guys, for I order very often from this branch and they always are inconsistent with the fries size , if you order regular they send you little size , if you order large size they send you regular , and sometimes when you order large they send you so much more. It looks like sometimes as if is intentional in order to force you to always buy the large size.

Way too expensive, way too salty, terrible service

The burgers are an absolute disaster! They handed me two burgers in a small bag and just threw the fries on top! The filth and unfriendliness of the staff, as well as the exorbitant price, are an absolute disgrace—NEVER AGAIN

The burger bun was cold and the milkshakes are too sweet. The cooks are slow and spend most of their time talking. The food here is definitely not worth the price.

Five guys is simply an institution, they've already got it. Only the name comes with a price

Tasty for a burger and nice. Fast and uncomplicated. Unfortunately the price is from 7.95€ to 9.50€ and then 10.95 euros! increased and is therefore not worth the price.

It was a 4th time i took some friend here to eat and did not receive peanuts with the order, every time i hear from service that is finished... seriously every other country where i visit five guys there was never a problem like this, especially this is included in price of an order so im very disappointed ...

person doing the shakes was rude and unhelpful. made me wait while my burgers got cold. and was cheeky when i politely asked. The assistants in this franchise do not wear name tags. I wonder why?

Dine in or take out! Good place to kill your hunger. The part I liked the most was choosing between a bunch of different sodas.

I describe my visit to Five Guys as follows: 1. I order a burger without onions and some fries. 2. I wait about 20 minutes for my order. 3. I receive a burger with nothing on it except onions and a few burnt fries. Also worth mentioning was the unfriendly service and the high volume of the branch.

Very good shop in a central part of the city. The quality is the best you can find in a fast food chain when it comes to burgers. However, the prices are a bit steep, but it's worth the money.

Very good, would love to come back

The food is super expensive, dry and doesn't taste appreciable. Absolute disappointment. In addition, you have to stand forever because the things you ordered are not handed to you at the same time.

You can try it, but there are much better alternatives at this price.

It really tastes great, I eat it every time I go, but the prices are too high.

Delicious burgers and friendly service We stayed at Five Guys on Alexanderplatz and had a thoroughly positive experience. The burgers were freshly prepared, juicy and tasted excellent. The fries were also crispy and served in a generous portion. The friendly service is particularly noteworthy. A forgotten request when ordering was made immediately and without any problems - really attentive and customer-oriented. Overall a very pleasant visit with delicious food and good service. We'd love to come back!

Terrible experience! The fries were extremely oversalted - I've never tasted anything like it. The bathroom situation was awful too. When I tried to get a bathroom code (after accidentally throwing away my receipt), I was yelled at by staff! Then after speaking to a manager and finally getting the code, another employee confronted me with attitude. Worst service I've experienced in Berlin. Won't be returning to any Five Guys locations after this. Avoid if you can!

Quick & Satisfying Lunch at Five Guys Five Guys is a great spot for a quick and casual lunch. The service was fast, and the food was fresh. We ordered a large fries, which was more than enough for two people—crispy on the outside and soft on the inside, just the way good fries should be. As for the burgers, they were decent but didn’t stand out much compared to other burger places. The flavors were good, but nothing particularly unique. However, the fresh ingredients and customizable toppings are always a plus. Overall, Five Guys is a solid choice if you’re looking for a fast and filling meal, especially if you love their signature fries. Rating: ⭐⭐⭐⭐

The food is OK. But I expect the waitress to speak to me in German and not in English.

So I've tried everything to rate my experience here, but every time my rating isn't published. Unfortunately it is a fact that 7 burgers were served cold and by cold I don't mean announced but really cold like from the fridge. At a price of 12-13€ per burger, I expect more!

Never ever order veg grill with cheese or any add on’s!! It’s just horrible when they smudge the entire burger in the foil paper!!

terrible food, tasteless drinks, overpriced, dirty, unhygienic, this place gets worse every year! I don't recommend it!

Unfortunately, I did not take any pictures back then when I visited five guys for the first time in Berlin. However, it was an amazing experience for me when my wife invited me there as she was the experienced one, the burger and fries were amazing, and the drinks from the vending machine were amazing too. I wish to go back to Berlin to try different items from there as I am one of five guys fans.

Positive: the fries were delicious. Otherwise I don't have to go there anymore. Mass processing by low-wage workers. Food quality is like that and the packaging philosophy is forbidden. Suddenly people think of McD as the environmental saint.

Highly overpriced and overrated. Burgermeister around the corner serves better burgers

Tasted horrible. The fries was disgusting, the burger was disgusting. I liked the milkshake. The restaurant smelled a lot. Service was great, loved how helpful they were when ordering.

Light and shadow in the burger paradise Curious about Five Guys' highly praised burgers, I paid a visit to the Alexanderplatz location. Expectations were high, but the experience was mixed. First the positive: The quality of the ingredients is undeniably good. The meat tastes fresh, the burgers are individually topped as desired, and the fries are homemade and pleasantly crunchy. So there's nothing to complain about in terms of taste - on the contrary, you can notice the difference here compared to typical fast food chains. But now to the downside: the prices are simply excessive. A children's hamburger for 8.50 euros? This is an absolute disgrace, especially considering that it is a rather small patty. A complete menu with burger, fries and a drink quickly reaches the 20 euro mark - and that for self-service in a hectic atmosphere. Speaking of ambience: the volume in the store is incomprehensible to me. The noise level from music, orders and the open kitchen is so high that a relaxed meal is hardly possible. Why monitors aren't used for order processing here, like the competition, to reduce the chaos somewhat remains a mystery. Conclusion: Anyone who is prepared to dig deep into their pockets for a good burger and can cope with a noisy environment will definitely be happy here. However, if you're looking for a pleasant dining experience at a fair price, you may want to look for alternatives.

Five Guys at Alexanderplatz – Good burger, but too loud and overpriced I was excited about Five Guys' burgers, but my visit was rather disappointing. The quality is good, the meat is fresh, and the fries are delicious – so far, so good. But the prices? A children's hamburger for 8.50 euros is really outrageous. A full menu costs almost 20 euros, and that's for self-service in a shop that's way too noisy. The music, the orders and the open kitchen create chaos that could easily be avoided - why aren't there order monitors like the competition? I don't understand the aluminum foil around the burgers either. Baking paper works the same way. Especially because all waste ultimately ends up in the same bin. Conclusion: The taste is great, but the price and atmosphere are a no-go for me. Too bad

Why do you speak English? You wanted to eat fries in a relaxed manner. I go in and suddenly they speak English to me, what do I do, I don't feel like it and go out

Too expensive and sandwiches too small.

I'm not a fan of this chain but it's what there was so I decided to have lunch here. The drink machine is like the ones at Universal Studios Orlando, or the Coca Cola stores. Modern, with a wide variety of drinks, self-service and with ice The place is good, it is clean and comfortable, the food is OK, they are not my favorite burgers but I must admit that they give you a lot of fries On the other hand, I don't like that the bread is so cold, and the cheese is not melted. I didn't like at all that they had upgraded my menu without my consent, and that when I left, the skate monkey was simply rolling NEXT TO ME, I wasn't using it and the lady who works decided to start challenging me IN GERMAN, knowing clearly I'm a tourist, I was there for half an hour consuming, AND ALSO rolling a NON-ELECTRIC skateboard is equivalent to ROLLING A BABY STROLLER. Calm down lady, I wasn't walking nor was I going fast, I was simply rolling next to me to GO. Besides that, WHAT A NEED to challenge myself when you see that I'M ALREADY LEAVING, really unnecessary and leaves you with a bad taste after eating a mediocre meal, at double the price of any other much richer fast food.

No soy fan de esta cadena pero es lo que habia asi que decidi almorzar aqui. La maquina de bebidas es como las de Universal studios Orlando, o los coca cola stores. Moderno, con gran variedad de bebidas, auto servicio y con hielo El lugar esta bien, es limpio y comodo, la comida esta OK, no son mis hamburguesas favoritas pero debo admitir que te dan muchisimas papas fritas Por otro lado, no me gusta que el pan este tan frio, y el queso no este derretido No me gusto nada que me hayan hecho un upgrade del menu sin mi consentimiento, y que al salir, simplemente iba rodando el mono patin AL LADO MIO, no lo estaba usando y la señora que trabaja se le ocurre empezar a retarme EN ALEMAN sabiendo claramente que soy turista, estuve alli media hora consumiendo, Y ADEMAS rodar un monopatin NO ELECTRICO es equivalente A RODAR UN COCHECITO DE BEBE. Calmese señora, no estaba andando ni estaba yendo rapido, simplemente lo rodaba al lado mio para IRME. Ademas eso, QUE NECESIDAD de retarme cuando ves que YA ME ESTOY YENDO, realmente innecesario y te deja con un mal sabor despues de comer una comida mediocre, al doble de precio de cualquier otro fastfood bastante mas rico.

I went to Five Guys for the first time today and I have to say I left full and satisfied 😎 I had a cheeseburger with fries and Coke. Total €21.50. It's significantly more expensive than Mecces or Burgerking, but it also has a completely different quality. This is really high-quality, freshly prepared food, which is also very filling. No empty calories like classic fast food. The cheeseburger itself was absolutely top. The fries were great too. But unfortunately far too much. I didn't touch the cup at all because the fries in the bag were already more than enough. So a clear recommendation.

I ordered the milkshake ( Vanilla cookie) it was so yummmy!!!!!!🥹🥹

Unnecessarily rude guy who works there. Went in to use the toilet only. I understand if it’s just for customers but that can be told calmly. 2 other people walked into the toilet without ordering and I was waiting behind for my turn. He comes up disgruntled and asks me where is my order. I tell him I’m not ordering I just want to use the toilet. And goes “no order no toilet get out” and walks on me as to push me out. I came in on Friday 16:45 if it helps to identify him in case a manager is reading this. Bearded/bulky guy. Suffice to say won’t be going to Five Guys for the times I do actually want to eat.

I have to say I find the food here very, very tasty and very, very generous. Burger King McDonald’s could learn a lesson here. It tastes really very tasty. Thank you for always being here

The food is good, especially the spicy fries, the burgers are more expensive than at Mces or BK, but also bigger. Strangely the condition is speaking English instead of German, I don't care but people who don't understand English will have a problem. Therefore 4 stars.

The store is really busy, but the employees are really friendly. I wonder how you maintain such kindness. The staff member taking the order asked if I wanted to add any toppings or sauce, so I asked them to leave it all out. I thought it would still contain the basic lettuce, but it wasn't. By mistake, I received a burger with only a bun and a patty. Even though it was soggy, I ate it quite well.

I wanted to check out the fast food there because I happened to be in the area and was also curious. But the smell in this shop is so pungent and terrible that I lost my appetite and didn't dare order anything there.

Unfortunately it wasn't recommended

Food is very tasty & the fries are simply the best!

disgusting smell, couldn’t clearly because of smoke of burning meat, they also blamed me of stealing drinks. shame on you

Good cheese burger! Also lovely people!

This is the best burger I've had

As soon as you walk in it smells like old chip fat, the burger gave me a stomach ache...not recommended.

Cashier who speaks good English. The order was a little slow to prepare.

It's not as good or tasty as it is exaggerated. Also very expensive. There are boutique places that make great burgers for those prices.

Best burgers in Berlin. Fries are crispy but soft on the inside and the burgers are delicious. Juicy, flavourful and just great. I recommend the Bacon Cheeseburger “all the way”. Five Guys really is goodness in a brown paper bag.

It makes me feel like being in America again but it's way overpriced. Paying 17 euro for a burger, some fries and a drink is a lot, considering you are eating fastfood. Not sure if i would be willing to eat again there just to feel for a couple of minutes the American atmosphere.

Very good service. Very helpful.

The burgers and fries taste extremely fresh and delicious. The service is extremely good, the store comprises of highly friendly employees. Definitely my favorite go-to place for burgers and fries !!

Overcrowded, over expensive although excellent taste

The ambience of Alex is like being in a train station. Cold and uncomfortable, crowded and loud. You order your food at the counter, where hardly anyone speaks German. It is then prepared straight away and the burger is still lukewarm to cold... and that for the price! Never again...

I was curious about the chain, I tried it for the first time, it was not bad, but I found it expensive depending on the taste and service. You can buy drinks, fries and burgers for around 25€ per person. It's delicious, but I can't say it's incredibly delicious. Carbonated drinks are unlimited and have a wide variety of options. Peanuts are also unlimited but I won't go back for a long time, not worth the hype

OVERRATED: not warm enough and bad bread, meat works like that... never again.

Good burger, but the fact that the burger comes with two patties by default makes eating it a bit of a hassle at times - I'd rather pay less and get one patty. Very large selection of drinks. Cool atmosphere.

I was suprised because I didn’t expext as good burgers. It’s the best fast food restaurant with burgers, better than MCD etc. Meat was perfetcly cooked, bun tasty too. U can choose toppings on your own and that is plus too. I’m going to come back there 100%

I'd love to come back! I think the meat and fries are very tasty. Had a bacon cheeseburger with fries without a drink. Of course the prices are higher than at other stores but I like that I can choose the surface myself. And I like the minimalist concept. The use of aluminum foil as packaging is of course ecologically unpleasant and it would be great if that were changed. And when you pick up the burger at the counter, a display with the order number would also be great. When it's full, I sometimes don't understand the order numbers shouted by the employees.

Llegamos muy tarde y teníamos mucha hambre así que decidimos conseguir algo de comida rápida. El servicio fue bueno y la comida no decepcionó, las hamburguesas estaban deliciosas y las papas fritas recién cocinadas. Todos pedimos papas fritas pequeñas, gracias a Dios, había montones de ellas. Tomé un batido de chocolate que era delicioso.

As a fast food? Just Amazing. The burger itself very delicious with fresh toppings and ingredients. The thing that you can choose whatever toppings and sauce you won’t is also very interesting and adding some fun during visiting. The fries were little expensive but they were just lots of them so still worth. Local very nice gets you into old American burgers restaurant. In general I think it’s definitely worth checking out.

The food was good, hearty portions, there is a wide range of sodas, also a few beer options. The seating area was a little stuffy. Other than that it was fine. Cheeseburger 12, drink 4.5 Euros

Excellent, like every Five Guys. Good citizens, very good fries and milkshakes

Bad hamburger, boring, cold bun, the place is full, waiting for a table and many with pushy people and Israelis who act like they are at home. In short ... on the face.

Negative: - The small fries cost €5.25 and they don't even come with a sauce - The burger needs to be put together even though I expect just a regular burger - The burger is packaged in aluminum paper, which is not ecological I love the USA, but have never experienced such a bad US restaurant. I will avoid the store in the future.

Possibly best ever burger experience

Place the sit for dinner, that wasn’t easy. It was crowded

really expensive, bad quality! very bad food! Very expensive, I paid 20 euros for a burger with fries and cola. and bought a straw!! But I only got the bill for the straw. I waited 25 minutes for my food, but nothing came!! I spoke to the sellers at some point!! They were also clueless and said I only have a bill with the straw.. 20 euros wasted!!

Como estadounidense, realmente estaba deseando probar el hogar, pero este Five Guys fue un fracaso. La hamburguesa estaba seca, las papas fritas estaban empapadas, y todo era caro. Para colmo, el servicio se sintió apresurado y poco interesado. Definitivamente no es la calidad que espero de Five Guys. No recomendaría.

I really liked the hamburger. Compared to Burgermeister, Five Guys is waaaay better. Hamburger bread is softer than my heart, and peanuts are good. I would advise you to give it a chance! For those who like spice, add jalapeño for good spice. If you order a menu costs around €20-25 per person. For the Turks who will go, it is one of the best hamburgers I have eaten in chain hamburger restaurants. There are so many soda options. Peanuts are offered but not very fresh. The patties are 100% veal and do not smell or feel heavy. It is recommended. If you buy the menu, prices are in the range of €20-25 per person.

Everything is nice and clean, we received the ordered hamburgers quickly. It was very delicious🥹

Clean restaurant. Unfortunately it was quite loud there and it was difficult to hear what was being said when ordering. While waiting, you could enjoy free peanuts. The burger can be customized and was freshly prepared. As always, there were more than enough fries in the bag, which tasted very good. There is a machine where you can put together your own drink. Price/performance ratio is ok, even if it is not that cheap.

All products were very delicious. The taste remains on your palate😅

These restaurants don't always take a long time and are rude to eat just kaka

We were at Five Guys on Friday (November 22nd) because we urgently needed to go to the toilet. So we went straight to the toilets, but were stopped straight away by a security man. According to him, we were only allowed to use the toilets if we bought something beforehand, as we needed a code for the toilets and this would be on the receipt. Since I have problems with irritable bowel syndrome and really needed to, I asked the gentleman if my fiancé could buy something and if I could go to the toilet while I was there. Of course I wasn't allowed. So we had to buy something quickly. There was also a code on the receipt, but I didn't need it for the toilet (!!!). While my fiancé was waiting for me, he observed some people going to the toilet without ordering. Despite the urgency, we were turned away and that's not possible. In this respect, we cannot recommend Five Guys at Alexanderplatz and will not continue to visit the chain for the time being.

Solid burgers, quick and friendly service. Quality was perfect, burger and fries were very good

The burgers are very good and are among the best I've ever had. However, some of the staff hardly speak any German. All in all, it's good that we went there and tried the burgers. However, the prices are no less juicy than the burgers.

Mustafa was very helpful and professional. Give Guys should employ more people like him!

Burger was quite good, but not enough to justify the price of €13.50. Small fries cost almost €6 and weren't the best. No recommendation

Everything was perfect, the food was really fresh and warm!!❤️ I'll be happy to come back!

Very expensive for such quality. The burger tasted good, but the buns were cold. At this price you have to cook better. I had a stomach ache afterwards because the kitchen was probably not clean.

Burgers & fries were fresh and delicious. Unfortunately I was chased back and forth by the cleaning staff and the store was a bit unkempt at that time of the evening. Otherwise great

I recently had dinner there with friends, it was delicious and the service was great too.

very good burgers, short waiting times, but very high prices for fast food

I loved my visit to Five Guys at Alexanderplatz! The burger was perfectly fried and the meat was incredibly tender. The selection of fresh toppings leaves nothing to be desired. The fries were crispy. The staff was friendly and attentive. Definitely my new favorite burger shop in Berlin!

Hamburger is good. But the drinks are not good. The atmosphere of the shop was not good.

The burgers at Five Guys on Alex are amazing! Super juicy and fresh. The fries are crispy and the selection of toppings is simply great. Nice staff completes the whole thing.

Great food, everything else absolutely terrible - Very expensive, ~25 euros per person - more cumbersome and strenuous for both sides - an amazing volume in the store, no idea how the employees can stand this all day - You only get your food packed to go. Even if you eat in the store. This means that you have to tear the bag and somehow make a tablet from it. - Generally very uncomfortable atmosphere due to unbearable volume, bright lighting and people standing around waiting everywhere - Milkshake with lots of toppings, most of which are too big to fit through the straw, which gets soggy quickly Food is awesome. Still a rather negative experience for a high price

I have mixed feelings, it doesn't matter if I live tip or not because I always wait too much ,evan when the place is empty :((( so I don t recommended living tips ...because they don t care !!!

Im a simple guy, give me burger and damn good fries, and im happy.

In the middle of Alexander Platz, so it was busy, the lady at the till got mad because the language barrier. It is not necessary to buy fries for your burger, because it is huge

Use of the toilet is only permitted if you order something, sorry, but I couldn't have imagined worse service. From now on I'll avoid five guys on principle, ridiculous

No normal vegan option. The veggie sandwich is just mushrooms, no protein whatsoever

Great team of employees. Everyone knows what to do. The table was wiped before eating and we were asked later if everything was OK. Really attentive. The taste of the burger and fries was perfect. I'm no longer used to being able to refill drinks without limit. This also applies to ketchup, mayonnaise and napkins. Was there for the first but not the last time.

Let me tell you for the Turks who will come to Berlin, it is an overrated company and you do not need to choose the hamburger that you can find everywhere, when Germany's wide delicatessen culture and its companions are beer and pickles. Does it taste good? Yes, but is it a place that should be preferred first in Berlin? The answer to this question is no.

I bought a small cheeseburger for almost €10 and it's smaller than a cheeseburger at McDonald's for €2. The service doesn't speak German and is very difficult to understand. Absolutely not recommended. Prices are bottomless

The French fries are a must and the complimentary peanut is appreciated for the wait time

I'm currently on a school trip to Berlin Alexanderplatz and I'm thrilled. It was the first time at Five Guys, it was a bit expensive 1x cheeseburger bacon & 1x small fries 18€, but it was really tasty and really great.

Absolutely banging burger. T’was expensive though.

Food not very tasty. Atmosphere stuffy and toilets dirty. Thanks no.

The place itself has its own vibe and style but the food and milkshakes were amazing. So the Biscoff and Oreo milkshake were really wow, the price is relatively good for the quantity. There is also a pin board where you can “immortalize” yourself or something :)