Five Guys in Berlin

The visit there was bottomless. Two cheeseburgers, one fries and a drink = €37. Incredible. And that for fast food. The burgers are nothing special. We ate on site and yet everyone was only served the food in a take-away bag. The prices are also stated without VAT, which is then added on top, which is really a disgrace. The drinks from the vending machine taste disgusting. If I could, I would give 0 stars.

When I say "Small Cajun fries, please" that's a complete order and a complete sentence. Then the cashier doesn't have to ask about the size or offer other products just because he's mentally teasing the girls at the neighboring checkout and isn't focused on the matter. He can ask if that's all and doesn't have to repeat the menu by heart.

I have eaten a few times there and I must say that: It's a very overrated burger. Too expensive for a product that comes to the table cold.

delicious chips, shame about the black woman attendant who has obvious anger management problems, she treated me badly by banging the broom on the table to get my attention.

Yan Naung Win Y. Deserves recognition, he served us so courteously and made recommendations that were 100% accurate! Pay raise! Unfortunately, the food was a bit expensive, but tasty…

Totally overpriced for subpar food. I have no idea why this chain is so hyped, but it does a lot of things worse than the competition. For a small burger, small fries and a drink you'll get almost exactly €20. It's steep, but you can go out for a "real" meal elsewhere - there you would have a cozy atmosphere, service at your seat, etc. Here, however, after paying, you are handed the paper cup for your drink and then you have the first disappointment: the cola is really "easy on the stomach" - warm and practically non-carbonated. Then you get your menu, packaged in an ecologically questionable paper bag, aluminum foil around the burger and paper cups for the fries. You can also get sauces in paper cups. Except for the aluminum foil, it's all residual waste - at that price, why not just reusable tableware? In any case, you now want to sit down and only now find out that there is no space available. So that you don't have to eat standing up, you sit at a dirty table with strangers. The noise and the atmosphere are more reminiscent of a train station than a cozy restaurant - at least it is warm. When you open the paper bag you can see that two thirds of the fries are flying around loosely. So you dig out the burger underneath and find that the fries taste okay, but they cover the salt requirement for the next three days and the temperature is surprisingly close to that of the cola: namely lukewarm. That leaves the burger: unwrapped from the aluminum foil, you realize that the fluffy bun has been completely flattened - a shame. At least it tastes okay - but nothing more than that, kind of boring. Simply too little for the price. No tasty seasoning, no homemade sauce (just standard ketchup/mustard/mayo/...), no aromatic cheese, nothing, just plain taste. At over €10 just for the burger there has to be more. All in all, one of the worst burger menus I've ever eaten - and at the same time one of the most expensive. Next time I'll go to the big M. I'll get lukewarm fries there, in a not very clean atmosphere, but the burger is at least average (instead of below average/boring) and not mashed up, and the cola is at least ice cold - and that Everything is available for half the price compared to here. On the other hand, if I want to eat out again for €20, then I would rather go to a real restaurant, with better service, a nicer atmosphere and good food. Five Guys cannot begin to offer all of this.

Reply to Five Guys Team: Dear Five Guys Team, Unfortunately, I wasn't happy about having to deal with your restaurant in such detail. I'm glad that at least my observations were "deliciously" remembered, because unfortunately there was no food. As a hungry guest, I did not have a pleasant time and was forced to end my visit early due to an urgent need. I hope that on a possible next visit I not only have the opportunity to enjoy your burgers but also get to use the restrooms as a guest. With urgent regards Blizzard Python Original: Unfortunately, I have not yet been able to take advantage of the illustrious amenities of this establishment, but I am inclined to suspect that a highly idiosyncratic principle is unfolding here: the necessity of necessity - this essential and inescapable human need - seems strict here to be bound to ordering a meal. Anyone who dares to seek relief in hasty desperation must first fight through the ceremonial of an endless queue to even prove themselves worthy of access to the quiet location. One could almost say that this snack bar elevates the use of the toilet to exclusivity, as if the key to the china cabinet were nothing less than a culinary accolade. For those whose bladders are endowed with aristocratic patience, this may be a worthy adventure. But the only option left for the mortal rest of us is to escape - to a place where the gates of relief will be opened a little more graciously.

Unfortunately, the employees don't speak German and prices are extremely high. 21€ for a cheeseburger menu with small fries? Then prefer a steakhouse

a worker without a passport does not speak German and is thrown out of restaurant

I love the bacon burger and fries… again and again. Unfortunately it's very, very expensive

Horrible experience! The first instance of coming in was these rather unpleasant staffs that constantly yelling at you to get to the counter and order while you‘re there trying to figure out what to actually order. Food was an absolute average for its expensive price, burgers from some Döner stands were even more delicious. It was not worth the penny at all. We were already having a ridiculous time there and just wanted to go through the night, but these highly arrogant and rude cleaning lady was the icing on top! I have been living in Berlin for 5 years, but never encountered a cleaning personnel this entitled to start commanding the costumers. Like we were there and had pur foods for free and has little right to be respected. What a nightmare! Will never come back and highly do not recommend! No wonder there were only tourists that was dinning there.

One of the employees was really unfriendly!!!! I will tell everyone on Instagram to never come here!!!!! Totally rude and disgusting!! I hope my community doesn't even come here

The store wasn't very busy, but the order still took longer. (small fries & bacon cheese hot dog) Fries weren't fresh & dry, the bacon was rock hard & the bun was barely there so flat it was pressed.

Great for something quick, food was really nice. The syrups for the coke zero & regular coke definitely needed to be changed though as the taste wasn't nice at all.

Ambience: just ugly and loud. You want to be outside again quickly. Service: The fries were spread all over the paper bag and not in the paper cup (?) where they were supposed to be. Eat; I ordered a so-called veggie sandwich. A burger bun arrived with grilled vegetables (onions, lots of onions, champions, peppers) no sauce, no spices! The whole thing with a cola for €17??? I would never go there again.

Food was good, servers were nice. Cleaning lady was beyond rude and yelled at us in a different language for no reason and then insulted us

FiveGuys awesome concept, also with breadless burgers in a lettuce wrap. Always mega. The ambience of one of the really ugly stores in the US chain.

delicious nuts (otherwise the food is great, as usual, and the staff is very friendly)

Was there at 11:00 in the morning, super nice, nice service, super great food, fast food that wasn't this good in a long time, no additives in it that are intolerable. Clean toilets, quick food on time. Everything is still warm and it was really fresh. I would recommend it again at any time. Ambiance was a bit loud music, but as we all know that's a matter of taste. Otherwise no trays which might be irritating for some. But it's something new that's clearly different from McDonald's. How do I get out of here now?

Best fast food in years. Conditions were totally friendly and the food was ready very quickly

It is a great place to grab something quick. The portion size of the fries is quite generous. They have multiple flavours of coca cola and fanta to try out. The taste of the burger and fries is quite nice considering it is a fast food burger joint. Will definitely recommend it for a quick grab.

Burger clean 10ka, pomfritt crazy brain

Really good burgers if you want real burgers from a fast food chain. Small is enough for everything. We shared a small plate of fries and couldn't eat them together with the burgers. Noisy environment absolutely. But choose e.g. the tables closer to the door, because the kitchen brings too much of the noise.

So overpriced so very overpriced

Got a super good bacon cheese burger, the ratio between meat salad and dressing is really good. As well as some really good fries.

Citizens of horror for a lot of money. Food is some of the worst in Berlin.

Very tasteless and stressful atmosphere. Never again.

The fries taste good but you have to eat them out of a paper bag like a homeless person.

This was my first time at Five Guys and I loved it. The food was first class and the staff was very nice. The price was also quite good for the high quality of the burgers. So it's definitely worth it.

This is not for me!!! Veggie sandwich not edible.

Simply delicious, nothing further to add

Might actually be the best burger I've had. Great nice waitress, and decent time on the food. Overall a nice experience, filled with a lovely 90's styled vibe 👍

The burgers and the fries are amazing. The only thing that can be criticised are the prices. It is true that it is expensive but not much more than a McDonald's and the few euros are definitely worth it

It was our first five guys experience, the drinks were not cold in some vending machines, there was a strong smell inside, the place needs ventilation, but there is nothing to say about the burger, especially the potatoes, it was very delicious.

Sorry, but 32 euros for a burger, fries, a Coke and a shake is so cheeky and misses the target group. The burger is okay but never worth 12 euros, I'd rather not say anything about the small, sometimes black fries that you get carelessly in the cup and in the transport bag (ONLY 9 EUR), you can't go wrong with Coke in the postmix, and the shake consists of 150% sugar.

I had heard that it was the best fast food burger... the cold potatoes and not completely cooked, you wait a long time, and they didn’t want to let me into the bathroom because I was supposedly not eating there... 70 meters from there is another hamburger place with better quality and service! I also paid €25 for a hamburger with small potatoes and soda.

So expensive and not that delicious 👎🏼

The walls were full of excellent reviews of critics. When we got in we firstly saw the reviews and then the prices of the burgers. They were too high, so we got worried but at the same time we had high expectations of the food. What came was a disaster. The bread was stale and for sure many years old, the size was not fitting the price and the general quality was extremely low. I wouldn't recommend it to anyone. Ps. Remove the misleading reviews off, we spent 10€ for a bad meal.

amazing food, although very expensive.

Super good! We always have fun!!

A lovely place tucked in Alexandarplatz and it has seating arrangements both outside and inside the place is immaculately clean and the service is spot on We had our usual food with a vegan burger and normal burger one drink to share and one regular fries The ketchup and mayo is free unlike in other places in Berlin where you have to pay The staff speak both German and English so it is easy for non German speakers Just be aware when they call your order they call the numbers in German but they will help if you ask The food was delicious the fries were slightly over done but it was ok the drink was good I couldn’t get the ice of the machine maybe it was me had free peanuts whilst waiting for the food I would recommend this place it is good food centre of city and nice ambience

The employee almost fell asleep when taking the order. We were completely yawned. Absolutely disgusting! Hopefully there will be terminals there soon and such arrogant, unfriendly employees will be sorted out. 0 stars!

I ate the most disgusting burger that I gave 3 bites to and didn’t like it, upon taking it up with the manager that I’m not satisfied with a meal I payed 81euro for she said and I quote „What can I do you ate most of it” she offered me a free milkshake like that’s going to fix anything + it doesn’t matter if I bit it once or two times, the meat was appaling and I was not offered anything in return

Nothing special, but the burger is better than other fast food chain burgers and the place offers more variety in that regard. Service was ok but the communication was spotty because I was spoken to in English instead of German, not a problem for me, but I would have liked it differently.

See the picture and gagging guarantees 64 euros for it

The best restaurant I've ever eaten at. Everything is freshly prepared according to your own wishes and tastes very tasty. The staff responds to your wishes and is very friendly. Ambience great. Keep it up.

It was friendly and delicious. The price seems to be slightly cheaper or similar to that in Korea.

Once and never again. Bacon was crispy but unfortunately already a bit cool. Small fries 5.25 and no matter whether you take with you or stay, you just get everything stuffed into a paper bag, in which of course the fries fall out of a cup that's too small... not at least on a tray like at McDonalds. But it's enough for the (relatively) quick number...

Mc Donalds is better !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!und Burger King auch also mach besseres Essen KFC ist auch besser eure Milchshake schmecken auch nicht lecker und eure Bürger ist das Fleisch nicht lecker und ihr macht viel zu wenig Salat auf die Burger drauf und bei euch ist es viel zu laut und ihr habt kein Fernseher und ihr habt viel zu wenig draußen sitze also sollte man bei euch nicht essen gehen Habt ihr das verstanden!

Burgers and fries somewhat Ok - but so loud you can’t talk together…. So stressing :-(

Was at Five Guys for the first time today and it was probably the most disgusting meal in terms of burgers that I have had so far. Incredibly sticky, greasy and simply not tasty. The rolls were soggy and full of fat and sauces I found it inedible. Don't know if that's standard, but for me the whole thing was unique! Then it's better to go to McDonald's and that's saying something.

Some of the fries were not ready, and it would be good if you wrote a menu or a single burger. But otherwise good burger and like that you can choose what you can put on your burger, but the atmosphere was very loud because of the kitchen.

What can I say? I love five guys and I always select them for a good burger. This one is no exception fast and tasty.

The bathrooms are free, which is very rare in Berlin, and they are clean. The food is very rich and very sufficient.

I have never experienced such rude staff. The bouncer follows a customer to the toilet and then demands that they present a receipt and that you are not allowed to go to the toilet until you have ordered something. The boss is very unfriendly. We weren't allowed to go to the toilet, but another man without a bill was allowed to. And when we asked why, the store manager simply kicked us out of the store: I've never experienced such unfriendly behavior from customers. And of course you lose the desire to order something. It would be good to rethink which staff you hire. Unfortunately we couldn't order our burgers. And the leader refused to tell us his name. The highlight “you could have taken a receipt out of the trash and shown it” Given the prices, where a large fries costs almost 9 euros, you would expect better handling.

As in NYC, so as should be, everything is soaked in fat, it is not the best burger and not worse one , it is Five Guys burger . Strongest position in menu are French fries 🍟. 46 euros for 2 cheeseburgers, 2 large fries and 1 mixed soda .🥤

It's somehow not as special as some people suggest. The burger is quite tasty, and the fries are... well... special... you have to like them. Order in the finest Indian English. It was interesting and somehow charming. I just didn't understand the price at all. So acoustic! And like the fries, these were also salted accordingly. Yes, but the location...! No! Just no! Nothing justifies these prices! We ate more or less out of the bag, even though it was stated on-site consumption when ordering. It was okay, that was it. I don't need to go there anymore.

Insanely overpriced (50 euros for two burgers and three fries), unfortunately quality absolutely not worth the price

Good food with a view of the Berlin TV antenna, beautiful thing

Great food. On the expensive side. Big portions. Clean bathroom and easily accessible too. Would visit again. Super crowded as well for good reason.

Everything is fine, but the price is quite high. However, it is worth trying, but only with a drink - the number of flavors in the machine is gigantic. Everything here is gigantic and American, so it's just nice. From burgers, through nuts, unlimited ketchup, to US newspapers and awards hanging everywhere.

Rude staff Disrespectful Intimidating children

Really good burgers and extremely good fries. All you can drink! The service was a bit rough because I didn't immediately understand how the system worked. The noise in the store is extremely unpleasant. Loud rock music and even louder screaming of order numbers.

The concept of the restaurant was unfamiliar to me and the three young people. The cashiers were grumpy and couldn't bring themselves to give instructions on how to place an order. We don't speak German, so we deal in English. The customer service staff's English was unclear and difficult to hear due to the noise from the kitchen. The french fries I ordered had been thrown into a take-away bag so that they were scattered around. The food itself was average in taste.

Ordered to "eat here" and then everything was thrown carelessly into a bag. Little fries! Half the bag is full of them and who still makes fries from old potatoes like that and leaves the peel on? Terrible. The burger was wrapped in foil. Hello? If I want foil I order a kebab! I've never experienced burgers in foil.

I visited the restaurant last night and had mixed feelings about my experience. The burger was absolutely fantastic, but several issues detracted from my overall enjoyment. Positives: - The burger was delicious and exceeded my expectations. Negatives: - Long Wait Time: It took about 25 minutes to get my order, even though everyone else in the restaurant already had their food. - Cold Fries: By the time I received my meal, the fries were cold and unappetizing. - Excessive Noise: The music was unbearably loud, forcing me to yell my order at the counter. This constant noise made the entire dining experience very uncomfortable. - Rude Staff: The staff member handling the orders was incredibly rude. He yelled out order numbers aggressively and repeatedly, creating an intimidating atmosphere for customers. Overall, it was a hellish experience. I would not recommend this restaurant unless they address these issues. Turning down the music and improving staff behavior is crucial, especially given the high prices. Customers deserve better.

Unfortunately it was very loud and a bit rushed atmosphere. The food was still very good and the refillable drink was particularly worth it

Came to 5 guys with my family and saw a guy taking water in his bottle from the machine. I've been to quite a few 5 guys around the world and I've always been allowed to refill my water for free. So, my mum asked a staff at the counter about this and he directed her to the machine to get the water. My mother who is not skilled at using all this tech asked a young gentleman for help and he filled her bottle with sparkling water. I understand that we didn't pay for this but it's not like my mother took the water knowingly. The manager very rudely came up to my mother and started yelling at her in German. He did not have to yell at her and could have said it in a calmer manner. To top it off, we had ordered regular Cajun fries and received normal salted fries and we did not resort to yelling. Even when we complained about the fries, we only got given a little Cajun fries but again we just accepted it and did not make a fuss. There is a certain amount of understanding one needs in life and perhaps, the manager should reflect on the culture of hostility he has created towards tourists who do not understand the language.

I recently visited Five Guys in Berlin and was overall happy with my experience. The restaurant offers the typical Five Guys experience: fresh ingredients, customizable burgers and a relaxed atmosphere. The taste of the burgers was excellent, the fries were crispy and flavorful, and the ability to have unlimited drink refills is always a plus. A small downside was the longer waiting time compared to other Five Guys branches I've visited. It seems that the Berlin team sometimes struggles to keep up with the high demand. Despite this, the staff was friendly and eager to provide guests with a pleasant experience. Another plus point was that it was the only place in Berlin I visited that had gender-segregated toilet facilities. I found this to be very pleasant and rare in the city. The restaurant's location is central and easily accessible, making it a convenient option for a quick, tasty meal in Berlin. Overall, I would recommend Five Guys in Berlin, especially if you're willing to wait a few minutes longer for your burger.

Hamburgerdeki etler pek iyi pişmemişti, çiğ gibiydi. Patatesleri de pek güzeldi. Restoran temizliği vasat seviyedeydi. Diğer Five Guys şubelerine göre lezzet farkı vardı, tadı aynı kalitede değildi. Sınırsız içecek vardı. Restoran, diğer fast food restoranlara göre biraz pahalıydı.

Incredible 5 guys. So much space and a great place to refuel

Going to Five guys means you already know what you're going to find before you even enter. The atmosphere is basically the same as other chains around the world, as is the food. The snacks are delivered quickly and the fries are very well served. Expectations are always met.

**Significant Occurrence** As a regular customer, I've recently noticed a very negative atmosphere at the 5 Guys in Alexanderplatz. During my last visit, I witnessed a male manager shouting at and physically abusing a female employee. This aggressive behavior was displayed in front of both colleagues and customers, which was truly disturbing and worrying. It not only made me feel uncomfortable but also ruined my dining experience. Witnessing such hostility in a professional setting is unacceptable. This incident reflects poorly on the management and their ability to maintain a respectful and supportive environment. Additionally, I've encountered rudeness from the management staff towards customers. I hope 5 Guys takes immediate action to address this issue and ensure a safe and positive atmosphere for both their employees and customers. Until then, I cannot recommend this place to anyone and, obviously I won’t step in there!!!

As a regular customer, I've recently noticed a very negative atmosphere at the 5 Guys in Alexanderplatz. During my last visit, I witnessed a male manager shouting at and physically abusing a female employee. This aggressive behavior was displayed in front of both colleagues and customers, which was truly disturbing and worrying. It not only made me feel uncomfortable but also ruined my dining experience. Witnessing such hostility in a professional setting is unacceptable. This incident reflects poorly on the management and their ability to maintain a respectful and supportive environment. Additionally, I've encountered rudeness from the management staff towards customers. I hope 5 Guys takes immediate action to address this issue and ensure a safe and positive atmosphere for both their employees and customers. Until then, I cannot recommend this place to anyone and, obviously I won’t step in there!!!

Personnel was great. The food wasn’t that tasty. I ordered the same thing in London - Crawley and it was so much better. The fries were just fat loaded, the burger was really messy and the juice selection was good, but didnt have Dr Pepper.

Okay, it was just a Little Bacon Burger, but for a whopping 9.95 euros. And 10 minutes before closing time. That's probably why there was no one at the checkout. The person who tried then didn't speak any German at all. Communication didn't work at all and no one came and helped. Nevertheless, I placed the order. Somehow the general language of business in the store seems to be English, including all signage. There wasn't much left to do, but the waiting time of about 10 minutes was okay. Calling out the order number: English. Why isn't there at least one ad like the competition...? The burger was wrapped in aluminum foil, not a burger box, in a bag that was way too big. The taste was actually quite okay. In retrospect, I understood that I could have had a say in the ingredients. That's how mushrooms ended up on it, thank God I like mushrooms... Nevertheless, the price-performance ratio is questionable. Many small burger shops do it better.

Guy called yan worked there and it’s the best service we ever experienced and he deserves a raise for how good and nice he was and our trip was great. Love Manchester boys

This spot is absolutely immaculate, the food was amazing however the most important part of any fast food place is of course the service. At first I was expecting the service to be mediocre at best however when I saw Yan, my eyes lit up and I was relaxed and beyond satisfied with the service. He was the most delightful young chap and really made my experience at this five guys 1000x better, Please if any five guys managers are reading this review please consider giving him employee of the month or better yet a much deserved raise!

We were hit on by a staff member who is tall, has black hair, a black beard and is probably from the South.

Comparing to Five Guys in US, taste is not satisfactory in Alexander Platz.

Great location, extremely good food for fast food conditions. It's almost like a restaurant, just a little loud

Too expensive and too small snakes

100% worth the hype and money. Can’t wait to be back.

PLN 30 for a shake, as sweet as anyone knows. massacre.

I always went to five guys once i step in berlin and i love their milkshakes. Recently ordered their milk shake with chocolate and peanut butter topping but the shale was half empty glass i just talked to the person on counter and he come up with new one although the second shake he gave me doesnt have peanut butter due to overloading of orders on whole team i dont wanna make any fuss but i love their service and is a good way to treat your customer. Will always be five guys customer.

Employees very rude and not really service-oriented Even if there is stress, no guest should feel it There's a lot more going on in New York, but they're still friendly, relaxed and fun Prices are also proud Ambiance as you are used to (cool and chic)

Friendly staff, seating indoor and outdoors and accepts contactless payments.

Bad and expensive. Didn't get what I ordered. I didn't even like it.

Overpriced, overrated. Any small burger place has better tasting burgers and fries for less money. Avoid five guys

We were so disappointed. Our burger tasted ok, but it was cold, just like the fries, our drinks were warm. When we said something, there was no response. We really could have hoped for something better for the price.

Five Guys is uniquely bad! Unappetizing burger wrapped in aluminum foil in an environmentally friendly way. Just a piece of mud that breaks apart. The staff speaks NO GERMAN at all!!! wanted a burger without mushrooms and got it with mushrooms. The only good thing about Five Guys is the drink selection, but we won't be coming back for the food. Prices are also totally exorbitant!!!

WOOWWW MASHALLAH Mustafa best shift manager

The potatoes are tasty for a fast food chain, but expensive. You can have a quick snack.

Tastiest burger ever, try the shakes! Edit: unfortunately this is the second time in a short period of time that we have experienced problems that only the shift management could solve. In both cases this took more than 25 minutes to arrive. I got the impression that they were waiting for the customer to give up and leave.

Food absolutely disgusting at the prices quality should come first which is absolutely not the case here bacon absolutely dry hot dog is not a hot dog but fried sausage cut in two that was fried and packed in a normal bagget roll staff hardly speaks German and is unfriendly every star here is one too many. My conclusion is to close and completely rebuild and German is a requirement for knowledge and ability 2 x costs 13.50 per 🍔 which is absolutely not worth it 1x hot dog 9.95 which is not worth it and doesn't deserve the name

You would have to wait far too long, the food wasn't that good.

Overpriced. You get a McDonald's level burger and the milkshake was just disgusting. It smelled like skimmed milk powder and tasted like a thawed Mcflurry with artificial raspberry flavor. The only thing that would be good is the Cola machine with exotic varieties like cherry

Burgers, fries and shakes are always delicious but the prices are pretty steep for fast food burgers.

Couldn’t have enough of the fries here. Usually I like thin and crunchy fries but here the fries are just creamy, sweet and without any oil aftertaste. Burgers are expensive but juicy and huge. This is just as good as fastfood can get.

The fries were the best!!! The burger was a failure!!! Mac's has better burgers!!! Once and never again!!!! Milkshake is too sweet!