Five Guys Frankfurt Zeil in Frankfurt am Main

Quality in this establishment has gone visibly down in the last couple of months due to various cost-saving measures. The portion of fries you get here is the smallest one I’ve seen across different countries (e.g., USA, UK, Austria, Spain, France) as they have standardized the use of container for this —> Makes me wonder if you really get the worth for this…

The service was courteous and friendly, which made the visit very pleasant. I would especially like to emphasize the quality of the food. All in all, it was a thoroughly enjoyable stay. I would be happy to return.

I don't understand the "hype" surrounding this burger chain at all. On paper there are 100 possible combinations - but for me it's not just the meat that matters when it comes to a burger, but also the sauces. And there's just ketchup, mayo, cucumber schlonz and this British HP sauce (which isn't even explained to you what it is). The atmosphere is like a McDonald's from the 1990s, loud, crowded and unappealing. The finished orders are shouted out here instead of serving up a panel display with the numbers like every run-of-the-mill store. Loveless discounter box with peanuts as a waiting exercise. Oh yes, the "cool" vending machines - syrupy mush with obscure flavors. And all for a proud price!

Extremely overpriced. The citizen tasted ok, the fries were good. This is a fast food restaurant for God's sake, there is no service. You order yourself and pick it up. I don't like the atmosphere at all, the tables all shake, totally annoying when eating. There are better burger places.

Five Guys is always a highlight in the fast food thicket. Burgers and fries were really good.

Prices a little high but not exaggerated, very good food, great service and everything very clean. What I don't know is because they don't respect the amount of potatoes, they give you your glass the size you want but they also add more potatoes and sometimes it's a waste because if you don't eat a small glass just by yourself, you leave the rest as if you had ordered a medium sized glass

A piece of the USA in Germany. Good place to eat a delicious burger

Good quality, not cheap, little slow service. You get what you expect from Five Guys, I would come here anytime 😊

Exactly what you expect from 5 guys. Awesome burger. Sweet shake and delicious fries

Food was as promised, slight bummer was the music. Something you would only really hear in bad nightclub from 2005? Bizarre. Otherwise good service!

Nope. Burgers were more cold than warm. Everything is self-service, which is okay, but then there are no points for service. Ambiance? Where?

Five guys is a confused concept that doesn't meet expectations for the price considering that there are quality burger shops everywhere these days. High price, medium quality burger

Great place for high quality burgers

“Five Guys” didn’t reinvent the burger either. The fries were crispier in my outdoor swimming pool 30 years ago, and if you have to spend more than €20 for a standard burger (which is by no means huge), fries and a drink in a branch of a self-service fast food chain, then that is simply too expensive. For the same money you can also treat yourself to a decent meal in a cozy Frankfurt pub, at least it will be brought to your table on a plate!

Super tasty burgers, great fries (especially the spicy ones), a small portion of fries is easily enough for 2 people. The employees are all extremely friendly. Of course it's more expensive than McD and Co. but it also tastes much better. It's a shame there aren't more branches of it.

Delicious burger chain. And cool idea with the peanuts.

Delicious food and good quality, but rather high price and medium restaurant ambience.

I can really recommend the fries. Thumbs up. The atmosphere is just like a diner.

Cheeseburger, small fries, and a Coke for just under €23 in a terrible atmosphere—never again!

Third chance and I'm in: This time, a nice, clean branch, a well-rounded service team, and really good, fresh burgers! Price? Well, McD and BK have also raised their prices considerably, and the quality is worlds apart from what 5G is serving up here. A clear recommendation. And: I'm tall and completely stuffed after a double burger. Without fries 😉

Great team, fast and efficient, the food as always at Five Guys: solid burgers with super tasty fries, can recommend the outlet.

The overall experience was identical to being in the US. The quality of food was great, the atmosphere was familiar, and there were a few nice additions on the menu. The shake menu seemed larger and there are beer options.

We are also disappointed: three burgers with a few toppings, fries & a soft drink >>> €49!!! 🤨🙁😳🤔 The roll was totally soft and soggy, the cheese wasn't melted, the fries weren't crunchy either and were only lukewarm. For the money you get significantly better burgers in FFM.

Overcooked beef patties, taste like chewing gums. The staff has no general manners for a well established place. They talk so much during making the burgers, I wonder how much spit is in everyone’s food. Talking is fine but wear a mask. Overpriced for a quality, service and health standard. Almost 30 euro for a burger , fries and a drink. What a joke 🤣

Conveniently located next to the Hauptwache station. Bacon cheeseburger is excellent, probably the best I've had in Germany! The milkshake was a tad too sweet for me (and I have a sweet tooth). Please fix your self-ordering kiosks. It's crazy to pay 20€ for two items in a burger joint and still have the cashier be rude with you. A screen for order pickup would also help so staff won't have to keep shouting out the numbers.

Great taste as usual tried it before in michigan USA and it was and is still one of the best eating places highly recommended

Has the manager of this particular Five Guys abandoned the ship and not in contact with the delivery services or employees? I think they can never get the fries and the condiments right. Because the delivery is always so fast, I assume they prepare too much fries in advance and then have to give out COLD fries to not waste them. I'll just go somewhere cheaper for fries or healthier for potatoes. Multiple times I've ordered Cajun fries and got COLD, unsalted, greasy fries with the wrong condiments. I've complained multiple times on the apps I've ordered through and I've never gotten a refund and the service hasn't improved.

Heard of Five Guys for years, and this is the first time i visited. I've had better burgers for the same price, but i have to say that the fries are very satisfying. Would visit again to try the kalorienbombe of the mixed flavored milkshake!

The atmosphere is that of a fast food restaurant. The meat is much better than McDonalds but I don't understand how they like the fries. Overcooked, soggy and full of oil. The service is very poor. My order included a beer. Whoever served me asked me if I wanted it open and, naturally, I said yes. He opens the beer for me, I take it and I realize it was warm. I tell him it was hot and he replies that they had just been put in the fridge and there was nothing he could do! I had to drink a warm beer! The tables are also not cleaned immediately. The worst experience in a week in Frankfurt.

Same as other five guys. Nothing special.

The manager who's last name was Mahmuti was very friendly and the food was really tasty, definitely i will visit Frankfurt again just for the Five Guys burgers and once again, thank you Mr.Mahmuti for being so friendly and polite.

Best burger i have ever tasted Cheeseburger with beacon and hot potatoes! Fantastic!

Welcome to USA. Homemade fries and a great burger. What more could you want? Oh yes, milkshake.

It was the worst five guys I've ever seen :( The food was cold and tasteless. He was unsuccessful in drinks. The environment was dirty. The team is uninterested. What a shame for your money.

Please, Taiwanese people must come to this restaurant The landlady is really super amiable And the food is really delicious

Good burger shop, a little more expensive than the other well-known brands. You get fries thrown in, even if you think the prices are too expensive. A large portion can easily feed four people. The Mischmasch Bar with the unlimited refill is also worth it. Where have you ever drunk Cola Raspberry Vanilla or Sprite/Fanta Peach? Peanuts are free. So get in there.

Very good tasting burgers and hot dogs with a very large selection of toppings. The milkshake is also highly recommended. Great service and nice ambience for a fast food restaurant. The price is a bit more expensive than, for example, the lunch specials in surrounding burger shops.

Unfortunately the food has gotten a bit worse since I was last here. The prices are no longer worth it, so it's better to go to Hans im Glück.

Very authentic setting! Dedicated employees for every step, like in America. The food is simply amazing and the service is super nice and accommodating! I'd love to go there!

Good old five guys. Same quality as always

The burgers are really great – super juicy, fresh and absolutely convincing in terms of taste. However, the prices are really high for fast food without service. Positive aspects: There are free peanuts to snack on and the drinks can be refilled unlimitedly, which I think is really cool. I like the concept itself. Unfortunately, there are some clear negatives: The staff was unfriendly during our visit. The place itself didn't seem particularly clean, which is pretty disappointing even at 12 noon. The toilets were simply disgusting - I definitely wouldn't have expected that at this time of day. Conclusion: Delicious food, but the surroundings definitely need to be improved. 👎🍔

I'm in love with this place and the michshakes are so delicious🤩

Top concept, food ready in 2 minutes, free mayonnaise and ketchup, unlimited drinks and a super tasty burger that you choose according to your tastes.

a bit better than MC D, but a lot more expensive. There's so much better in ffm

It's a big shopping mall, especially if you're going to buy electronic products, a big store awaits you, there's plenty of variety, the markets in the mall (more than one and appealing to different tastes) are ideal for shopping. There are various brands in the food court.

Quite okay for a fast food restaurant, significantly better than McD or Burger K. But the price is a bit more expensive.

Dirty shop Food stinks and really doesn't taste good I got 22 euros for disgusting dirty stuff and my hands are now black because not even the drinks machine works properly

Lots of people but fast and the unlimited soda fountain is genius 🥤

Friday around 2 p.m. there wasn't much going on in winter, ordering went without any problems, there was hardly any waiting time and the bacon cheese burger (with 2 patties as standard) was really very tasty. But I can't get used to the prices yet, just under €14 in 2025 for a burger without drinks and fries is already steep. If you don't have to pay attention to the euro, you can get great burgers here for a great price :-)

Super tasty as always, but very expensive

The food tastes very good, there are more than enough fries, sauces are always free, as well as drinks, it gives the USA vibe as far as the ambience is concerned, but unfortunately it's too expensive, which is why only 4 stars. If you want a cheeseburger and a medium fries with a drink, be prepared to pay €25-30

Still expensive, but simply delicious food. No comparison to the burgers from BK, McD and Co. Great quality and very tasty

Incredibly delicious fries and hamburgers. The hot dogs are good too.

Pretty good burger, relatively expensive but there are free nuts! I don't eat nuts but I still enjoyed it!

1. Please note that there is no "Burger+Drink+French Fries" set menu, you have to order everything individually. 2. There were two of us and we each ordered a burger + drink, so the total bill was around 30 euros. 3. the burger tastes so-so, you can barely taste the sauce and it tastes like mushrooms and vegetables. What a healthy burger... 4. Next time I just want to visit Burger King nearby. 5. the staff there were very friendly.

The ordering machine is very confusing (pictures and menu options would be appropriate. Only after I threw away my receipt did I find out that you have to pick up the cup at the checkout with the receipt.

I don't understand the hype. Every Royal TS from MCD tastes better.

Awesome burgers and fries, as always.

It's just a classic, with a little something for everyone. Very tasty, fresh, and in a great location.

Everything was dirty and the floor was sticky

I didn’t eat it in London, but I actually tried it in Frankfurt. To be honest, his burgers are quite delicious. When ordering, you can customize the fillings you like, including lettuce, tomatoes, cucumbers, etc., and you can also choose your favorite sauce. Although I ordered a small portion, it tasted super filling and I wasn't sure how the larger burger would taste. There are also free peanuts next to it. I wonder when they will be available?

Great burgers, fries and shakes!

The burger was very tasty and the fries too, the portions were generous. Refills are offered. It's not cheap but it's worth the price. At peak times it can be very busy and then it can be a bit louder. The staff was very friendly and accommodating. If you're on the move you can eat well here.

I was here once, that was enough. It's so ridiculously expensive, never again. It doesn't give you any additional experience, it actually makes a McDonald's better and cheaper.

Hey Gaby here, the food is delicious and fresh, the fries are very crispy and tasty. The drinks are free to refill and come with a lot of delicious types of soft drinks. It's very loud in there and sometimes you can't hear what's going on. The price for a cheeseburger with small fries and a drink was 22 euros. I think the price is good because the drinks can be refilled for free and it's generally tasty. I recommend it.

The restaurant is done in a cool American style. The citizens are delicious and the ingredients are fresh. However, I find it very expensive for relatively small citizens. There is no service. You have to get your own food. The food distribution is also not so well solved, as you don't get a chip that reacts when the food is prepared. You have to wait at the exit. I think the prices are too high for the concept.

If you could give minus stars, I would. 15 years old and haven't eaten such bad burgers in a long time. The only very good thing are the drinks. I ate a small cheeseburger and after 30 minutes my stomach felt like it was going to explode. 3 minutes later, I puked. I don't recommend it and would like to sue the store

Geht. So ganz den Hype verstehn ich nicht. Die Burger sind gut und frisch. Besser als McD oder BB ist es schon, was man bei den Preisen auch erwarten kann. Die Pommes sind lecker und der Getränkeautomat ist super.

Sorry, but how can you like Five Guys? The burgers are small, extremely greasy and look disgusting on the outside. Added to this is the overpriced price.

No taste nothing. Too expensive and tastes like nothing. Sorry, you can really save yourself

Not much to say...I can eat there every day

Ordered food, half of it was missing, what arrived was cold and muddy, the driver was super nice, then called Five Guys Frankfurt. The employee on the phone said he was the boss and could speak German to English properly again. He canceled three calls by simply hanging up. I just wanted to speak to the manager, and then I was insulted on the phone. Thanks for nothing. Never again!

“It’s good” is the perfect word for me here. The hype was huge and apparently still is, but it's just nothing special. The food is ordered either at the counter or at a terminal - just like other fast food chains. The burger was definitely good but I expected more given the hype, but Five Guys can't help that. Drinks could easily be refilled. You just shouldn't expect the absolute craziest burger here, then everything will be fine.

If you want delicious food don't go there, it's simply expensive and inedible. The bacon was hard as a rock and the cheese wasn't even melted. Better go to McDonalds. Lollipop shop Ps: it would make more sense to install a monitor that shows the items that can be picked up because you don't understand what number the employees are calling

Tasty af !! 🤤 best burger in town

Patty was dry and tasted warmed up. Although ordered, the drink was missing. Overall not worth the money.

The burgers themselves taste very good. They are well topped and the meat is also of good quality. Only the prices are significantly too expensive for “fast food”. For a menu 15/20, -€ is too much of a good thing. The service could also be a bit friendlier and faster. The atmosphere of the establishment is American Diner, but reasonably clean.

As an American, this hit the spot. I had a long day and did not eat until late. The Hamburgers were great and so were the fried like you would expect I the US.

For the price I paid, the quality of the food at this restaurant was disappointing. The bun was not fresh and the burger patties were not seasoned, resulting in a bland taste. The sauces weren't particularly tasty either and didn't meet my expectations. In addition, the Coca-Cola from the drinks machine was diluted and didn't taste like I'm used to from the brand. However, I have to admit that the fries weren't bad. Nevertheless, this could not hide the unsatisfactory overall impression.

Better quality than Mac and kfc .But overpriced.The staff was very nice and clean . But I didn’t like the fact that you had to order only through screen and the didn’t explain the ingredients.❤️❤️

The burgers and the drink selection are really great, but the fries are not worth the price and in general you have to say FG is really overpriced. If you want to treat yourself to a burger there, you'll have to dig deep into your pockets. Everyone has to decide for themselves whether it's worth it. I lean towards a clear yes.

A little more expensive but worth the money

it is delicious. Even children prefer hamburgers over hot dogs.

They advertise delivery via Wolt and a 40% discount, but they don't deliver in Frankfurt and the delivery would cost another €6 in fees

I got a normal cheeseburger, which I think cost €12.95 without a menu, which I find very surprising. Because the burger itself is not huge, but rather normal. Furthermore, the cheese didn't melt properly, as you can see in the picture. The problem here was that you felt the cold of the cheese with every bite, which significantly “destroyed” the eating process. The jalapeños were really spicy compared to other shops, which is a positive thing. But otherwise I wouldn't come back, the fries were also okay. For the price I would rather eat somewhere else.

My delivery came late, unfriendly and incomplete. The part that came was cold. Still, instead of an apology I did not even get refunded. Not recommended at all!

It's expensive, almost 9€ for fries, but their quantity is very large, it's hard to eat them all. Everything is in order, the employees cleaned it.

It is a very delicious restaurant for a fast food restaurant. Hamburger portions are normal size but fries portions are huge

A little expensive but worth it every now and then

Its overpriced and low quality meat.

Very good food, endless drinks and fast service.

Review: Five Guys – Fast Food Perfection A visit to Five Boys is more than just a meal - it's an experience. The burgers are like little works of art, with each guest composing their own personal masterpiece. Juicy meat, fresh toppings and perfectly browned buns merge into a flavor crescendo that redefines the term “quick food”. The fries - crispy on the outside, soft on the inside - are a tribute to the fine art of potato processing, while the drinks bar shines with its variety as an oasis for those who like to experiment. The ambience, with an open kitchen and rustically stacked peanut crates, creates a down-to-earth elegance. Five Guys proves: Fast can not only be good, but great.

Something special for everyone who loves fast food

I liked everything about my stay at Five Guys, the food was fresh and good, but if I want to order something through Lieferando, they don't have hot fries at all.

Very tasty fries! Frying it in peanut oil gives it a completely different flavor. All you can drink for once, same with mayo, ketchup and vinegar. Style of an American diner, although a bit very clean due to the tiles. The ordering system could be improved a bit though. You get a number like you know from other restaurants. Unfortunately it is called out. Over the music and kitchen noises. This makes it a bit difficult to understand the number properly and a bit tiring when eating on site. Plus, it's definitely not cool for the employees either. This could be solved more easily using a display.

The fries are still GREAT!!! Otherwise a bit overpriced and maybe you should invest in a strip light so that the burger guy doesn't always have to shout the number so loudly 😱 😜

Absolutely bad for the price, McDonald's is even better. They'll never see me again.

You should eat there once as an event. Anyone who feels like having a stroke should eat there every day.

Food was ok...but the rest was terrible...dirty...overcrowded....

The burgers are falling apart, the whole thing is dripping in pure fat and the toilets are an imposition!