EAT HAPPY in Frankfurt am Main

0/5 – Never again. I had a very important client meeting at my company today at 1:00 PM. To be prepared, I placed a large order with this restaurant at 11:30 AM. I was told on the phone that the delivery time would be about 90 minutes – already a long time, but acceptable given the quantity. Unfortunately, things turned out completely differently: After 90 minutes: nothing. After 2 hours: still nothing. The food finally arrived after more than 3 hours. In the meantime, I had to call myself every time to inquire. Not a single proactive message from the restaurant. Each time, I got a new excuse: "The driver will be here soon," "The driver is picking it up right now," "It will only take another 10 minutes." In the end, it turned out that the phone number had been written down incorrectly. No one tried to call back using the number provided, nor did the driver take the initiative to simply check with the three nearby businesses. He supposedly sat "waiting for 10 minutes." The result: My clients were already in the meeting room. The actual reason for the order was rendered moot. Instead of 8 people, only 2 showed up, and they even saw the food. The client meeting was completely ruined. As "compensation," I was offered a bottle of soy sauce and three small Cokes. I had to negotiate for a reasonable discount. With a bill of around €150, they then "made a grand gesture" and charged me €130 – for sushi that arrived over 3 hours late, was partly warm and soggy, and much of it was unacceptable in terms of taste and quality. The salads were watery, the rolls were torn, and the unagi wasn't fresh. The food was mediocre at best – and that would have been the case even with on-time delivery. But the delay isn't the main problem. These things happen. The crucial point is: the way they handled it was completely disrespectful and uninterested. No responsibility, no genuine attempt to accommodate me, no initiative to inform the customer or resolve the situation. In conclusion: The restaurant may serve okay sushi, but service, reliability, and customer focus are nonexistent. For me, it's absolutely unacceptable – both professionally and personally. I will never order from here again. Even if it were free.

A delicious sushi platter, freshly prepared at the counter in the market. The taste is impeccable, and special requests are accommodated. I'd be happy to return.

The sushi was excellent—fresh and delicious! The staff was also extremely attentive and friendly. Overall, a fantastic experience.

DO NOT ORDER. The delivery was a disaster and I had to cancel my order from ubereats after I had used my 15€ gift card on it. The people on the phone were not very helpful and didn’t know what to do to help me get my order. I don’t even know how they are still in business!?