Cito Burger die Stadt in Baden-Baden

Fries sold separately from the Burger, a bottle of water for €6.90 when we just asked for a glass of water and all payable only in cash (information not mentioned before the meal). We are not far from a scam! However, decent burger and friendly server.

Very good burger. But BE CAREFUL of the supplement!

Food is ok, service is subpar. There were four of us and we ordered pizza, burgers and schnitzel. When we ordered, we specifically ordered lemon with the schnitzel, fries with the burger and a side salad with the pizza. Our not particularly friendly waitress (middle-aged woman) did NOT write down the order. When the food arrived, it quickly became clear that the above three things had been forgotten. During the entire time we ate we were not spoken to once by a member of the service staff. Later when paying, we made it clear that we would not pay for the missing dishes. Our waitress accepted this more or less without comment; we didn't get anything like an apology. In summary, we will definitely not come here again and are not satisfied with the experience.

We ordered pickup on Saturday evening. Unfortunately it took over an hour until everything was ready even though only two tables were occupied. So they didn't start until we came to pick it up. Regarding the food: the price is not justified! The burger bun and the patti were burnt. The fries were weak and not salted enough. The salad tasted good, but was way too expensive for what you got. So all in all a disappointment. We wouldn't eat there again.

Sorry but Lieferando says 15 minutes for collection. Waited an hour for 2 burgers, 2 fries and 2 salads. Then the burgers were completely burnt and just tasteless and dry. The fries were missing salt. The salad was good but at €12 it was too expensive for the size. The service was nice but the waiting time was too long. The store actually looks quite nice.

Frozen pizza for €15 and worst service I've had in a long time!

Das Restaurant war verdorben, die Bestellung wurde fast eine Stunde getragen, es war viel Eis in den Getränken, die Pizza war schief vom Burger, das Fett hing vom Brötchen, die abgeflachten Teller mussten extra nachgefragt werden, Sie haben sie nicht mitgebracht, die Teller waren kaputt, es hat nicht geschmeckt, sie sind in Unordnung gegangen, wir werden nicht wieder dorthin gehen.

I tried to take it as a package, I don't recommend it. Maybe that's how I got it, but it doesn't matter.

My friend and I had dinner there in the evening. The prices are okay for Baden-Baden, but they certainly don't correspond to the quality of the food. The meat on both burgers was burnt and way too dark. We pointed out to the waitress that the meat was not edible, whereupon she took the plates away without saying a word. We didn't get any discount, apology or anything else. Also, the waiter smoked most of the time outside the restaurant and didn't wash his hands afterwards. Very unfortunate and disappointing.

The meat was raw and belonged in the toilet. It was inedible. Be happy that my uncle was hungry. The fries were soggy.

The best Burger I have eaten in the region, impeccable service, we eat really well there in Baden Baden:)

Food is overpriced and tastes like nothing

Overall catastrophic, especially the service, but also the quality. After more than 30 minutes the drinks came, but not all 5 at once, but 3 times. We waited over an hour for the food (2 pizzas and a burger), even though the restaurant wasn't full. Dirty dishes are piled up at the counter. The quality of the food was poor, the toilet was dirty and when we wanted to pay (in the beginning it said "only possible in cash today") they had no change. One of those experiences where it really hurts to leave money behind even if you don't even pay yourself.

Wir hatten nich nie einen so enttäuschenden Restaurantbesuch. Wir waren zu 4. und haben 3 Burger und eine Pizza bestellt. Es hieß von Anfang an "es könne etwas länger dauern" was für uns kein Problem gewesen wäre. Nach ca. 15 Minuten kam dann die Nachricht, dass es keine Pizza mehr gibt. Kein Problem, also noch einen Burger bestellt. Dieser nachbestellte Burger kam dann auch schon nach 10 Minuten und die Beilage von einer anderen Person mit der Nachricht "das andere Essen kommt auch GLEICH(!)". Nach ein paar Minuten haben wir dann mal angefangen zu essen, damit es nicht kalt wird. Der erste Burger war dann schon gegessen und die Beilage (keine Vorspeise) war auch weg. Nach weiteren 10 Minuten kam dann wieder Personal und hat uns berichtet, dass sie keine Burger mehr hätten (Das konnten sie natürlich unmöglich wissen, als sie feststellten, dass es keine Pizza mehr gab). Und der größte Witz war, dass am Tisch gegenüber auch eine 4er Gruppe saß, die mindestens 20 Minuten nach uns bestellt haben und diese alle 4 Burger bekommen haben. Nachdem dann eine Person einen Burger, und eine Person ihre Beilagen (die übrigens kalt ankamen) gegessen haben, wollten wir die Rechnung haben und gehen. Zum Abschluss wurde mir bis zu meinem Hinweisen auch noch zu wenig Wechselgeld gegeben. Und das Restaurant war nicht voll, dass man es auf eine Überforderung des Personals beziehen könnte. Nein, wir waren maximal 20 Kunden im Lokal. Fehler können immer passsieren, und wir sind da auch wirklich sehr tolerant, aber das ganze was hier abgezogen wurde ist einfach nur ein Witz. Als ordentliches Restaurant hätte ich mir zumindest eine Entschuldigung in Form von "Getränke gehen aufs Haus" o.Ä. gewünscht. Aber nichteinmal ein einfaches "Es tut uns leid, ..." haben wir bekommen. Für diese Preise (ab ca. 25€/Person (Burger, Beilage, Getränk)) erwarte ich einfach einen gewissen Service.

Waiting time of over an hour is not recommended. We were always comforted that it would come soon but we waited over an hour for the food.

We arrived at the restaurant at 1:30 p.m. and they didn't give us food until 2:25 p.m. and we missed the flight. We had to tell them that we wanted the food to go and they were missing a hamburger. We also told them to give us a refund for a pizza because they didn't bring it and they didn't want to give us a refund. In the end we had to wait 5 more minutes for the pizza. They were delivering the food to other people before us and they arrived later. I do not recommend going to this restaurant if you are from another country since they treat you badly and take a long time.

We were there today and we were told at the beginning that the meal would take 30-45 minutes. So far no problem and we ordered the food and drinks. Instead of the large dishes that were ordered, only small ones came. OK, you can reorder. After 1 hour the waiter comes to our table and says there is no more pizza and whether we want to order something else. We said no thanks and asked when the rest of the burgers we ordered would come. He said 10 minutes. After 15 minutes he comes and says beef is all for today whether we want chicken. We declined because none of the things we originally ordered were suddenly available. And we waited over 1.25 hours to get this information??? Are you serious??? We then said we didn't want to eat here anymore and just pay for the drinks. But then the bill included large drinks. But apart from one, we only got small ones. Then he has to run out and look at what’s on the table. Only then did he correct the invoice. Of course I didn't want to give a tip for such behavior. But then he couldn't even give out change anymore and I had to give him 10 cents out of necessity. If it had been a good shop you would have taken on the 5 drinks for €12.90 but no, of course not. Of course we left hungry after more than 1.50 hours and ended up in a kebab shop around the corner. The meal only took 10 minutes there. It was a kebab but we were extremely hungry. So people, think carefully about whether you want to continue to finance such a store, which is already expensive. Thank God there are reputable stores where you can happily spend your money. But not in this store. I wrote my first review of today immediately after leaving the store. But it was apparently too emotional that it was blocked. It's a shame that you can't clearly express your anger at such a shop. So people better go somewhere else.

Cold fries, after being asked to change them, were deep-fried again in oil. Burgers aren't like they used to be. Staff very friendly

Ordering two regular burgers and two beers cost 1.5 hours when the hall was not fully loaded. Wasted time that I could have walked and not waited. I recommend any other establishments with better pricing policies.

We waited over an hour for our food, there was nothing going on. We were consoled all the time with “it’s coming soon” or “there’s a lot going on right now” even though it wasn’t like that.

The burgers here were AWESOME. Keep in mind though that they don’t come with fries, and if you order a side of fries, it’s a huge bowl so you can save a few bucks by sharing with your group. Also worth noting that it is cash only(at least when we went Nov 2024) and there is no sign indicating this, so thankfully someone in our group had enough cash on them to cover it.

Too stuffy and loud, it wasn't worth it. We waited forever for fries and a burger. The fries were soggy and the burger wasn't worth the money. Sweet potato fries were the only ones that were crispy. Payment was only possible in cash and you had to go to the nearest ATM in rainy weather. However, this was only mentioned after consumption. Overall a disappointment and not worth a second visit for us.

Nice atmosphere however the lady serving was quite rude to me. Barely spoke to me and just pointed me to a table. When she brought my food over, before I could even look up to say thank you she was gone (bear in mind it was not busy when I was there, about 6 tables seated). I was going to ask for some sauce but she left so quickly I didn’t get a chance. Finally when paying she told me cash only quite rudely. She didn’t explain why it was cash only and there were no signs at all around the restaurant to indicate this so I can only assume it was because I am a tourist. (Although I didn’t see anyone else pay in the time I was there, everyone else was greeted in a friendly way however I wasn’t). I was dining alone.

It was very nice there, I always order the New York pizza 🫶

We've been waiting for the burger for an hour...

The food was decent, and the service felt understaffed, leading to a wait time of at least an hour for our meal. The card machine was not functioning, which was inconvenient, but the atmosphere was lifted by the nice music playing in the background.

Service unfriendly. Burger, poor value for money. Toilets not very clean and doors don't close.

Delicious burgers and nice service staff

Vallah the burger didn't taste good. (seriously (I don't think so))

There was a bone in the chicken burger and the beef burgers were unsalted as were the fries. Overall it wasn't tasty - not recommended.

Wir waren zu zweit auf der Suche nach guten Burgern und Pommes. Leider gibt es hier im Ort nicht sehr viele Burger Restaurants. Direkt einen Platz erhalten. Wir waren recht früh dran und es war sehr wenig los. Wir haben beide den Veggi Burger bestellt mit einer Portion Süßkartoffelpommes. Es gibt keine Veganen Burger und auch keine Vegane Mayo. Die Karte hier bei TripAdvisor online ist leider veraltet. Nach 15 Minuten Wartezeit gab es 2 Burger. Herzhaft reingebissen... Es war ein FLEISCH Patty. Wir hatten Vegetarisch bestellt. Also zur Kellnerin und gefragt. Sie direkt beide Burger zurück genommen und in der Küche 2x Veggi in Auftrag gegeben. Getippt in der Kasse war es als Veggi. Nach weiteren 20 Minuten gab es dann endlich unsere Veggi burger mit einer neuen kostenlosen Portion Fritten. Der Bun ist echt lecker, auch die Soße ist gut. Etwas wenig Gurke und leider nur den Standard Kartoffel Erbsen Veggy Fladen den es oft gibt. Der Burger war gut. Der Bun hat dabei viel ausgemacht. Die Pommes waren ebenfalls lecker. Sofern das Restaurant das hier liest folgende Tipps: Bietet einen anderen Patty an, es gibt mittlerweile echt bessere! Bietet an jeden Fleisch burger auch als Veggi zu erhalten. So gibt es viel mehr Auswahl. Preislich war es echt super. Für zwei Personen, zwei Burger, 1x Pommes und 2 Cola für rund 30 €

The quality of the food is bad. The glasses and bottles are dirty and you have to wait a lot

Friendly service, very good burgers 🍔 and drinks!

The burger was tasteless and the chicken in the burger was really dry. Not recommended.

The beef patty was very tasty. Unfortunately, the vegetarian burger wasn't spicy and didn't come with a whole grain bun as ordered. But we'll be back.

Remember there a cash only place. If your from a country where it costs 20 euros extra to take out say 100 euros it's not worth using the very little cash you have even if the burger is decent

It couldn't be worse!!! Food underground. Staff unprofessional and very unfriendly. Can't even get an Aperol Spritz - despite the conversation at the counter, only Aperol was given. But that wasn't the problem - the taste was just completely wrong. Chicken wings completely tasteless. Neither after chicken !!!!! Still somehow seasoned. Was still charged the full amount even though the plate was full. “Guests” walk around the kitchen in street clothes. Actually, the economic control service should urgently take a look here.

The food was very good. Unfortunately a beer was served instead of a cola, I personally didn't think it was bad. I see more criticism of the menu, as unfortunately nothing is mentioned about the side dishes for the burgers... They were only on the board outside. Otherwise everything is perfect!!!

The burgers were super tasty 👍👍👍⭐ Highly recommended.

As someone who likes trying out burgers all around Germany I had to order it here as well so take this review as a burger review. And I have to say I really liked what I got. Both bun and meat were really tender and overall delicious. We did wait a bit for our food, but I didn't take it as a minus; it is worth noting that there were not a lot of people there so it might be worse if the place is packed. Overall I would say it's fairly priced as well. One minus though: it's right next to the road and outside seating is basically on a sidewalk so it's not the most quiet and private restaurant out there.

Am Abend vor meinem Besuch hatte ich das Restaurant schon gesehen, aber es auf einen Tag später verschoben. Modern aufgemachtes Lokal mit Sitzbänken und dazu passenden Tischen. Moderne Musik vom YouTube Kanal (mit Werbung). Nette flotte Bedienung und natürlich eine Karte mit den Burgern, R-Hack, Huhn oder Vegi. Mein „normaler“ Burger war mit Spezialsauce, Bacon, Guacamole, Gurke , Salat und Tomate. Alles recht lecker und ich hatte die geringe Menge Guacamole sogar gefunden. Geschmacklich gut und das Patti war leider sehr gut durchgebraten. Eine nicht zu günstige Alternative.

Very bad service, we didn't even get served.

The order took forever and was delivered cold.

The staff at the bar were friendly, the service employee was so unfriendly and stubborn... we (15 people) just got up and left... unfortunately you can't rate it with 0 stars.

I liked everything! We recommend!

The service was really slow, and the food was quite ordinary. But the worst thing was the high extra fees they charged you for some food (for example, the fries were not included with the burger and they did not warned us about it) without letting you know they would do that.

Las hamburguesas estaban muy buenas, la camarera muy antipática sin ganas de agradar, éramos 5, pedimos 2 bebidas y una botella de agua, sólo puso vasos para 2, la botella era del tiempo, le pedimos que nos diera una fría y nos dijo que no tenía, no nos dio opción de traernos hielo. Estuvimos esperando más de media hora para que nos trajeran la comida. En fin sitio no recomendable si quieres aprovechar el tiempo para visitar la ciudad.

Nice place but the brunette waitress with blue contact lenses is very unpleasant. Super pizzas. The correct children's burgers. By the way, with the children's menu they don't let you order water.

Worst service ever, we waited in the restaurant for 20 minutes. I even made eye contact with the waiter and he still didn't come. Dirty table. The toilet couldn't be locked and the flush was broken. Then I left again.

The first and definitely the last time I ate there. The food tasted good, but the waiter was very unprofessional and unfriendly. After complaining, one of our colleagues wanted to make it up to us with a drink on the house, but our mood was already in the basement.

Waiters are very unprofessional.

It was simply ignored even though the waiter saw me. Unfortunately it wasn't a good atmosphere either, the employees all seemed totally uninterested... The waiter even ignored loud calls.

Super vriendelijk personeel, zeer lekker en vers. Een echte aanrader voor een snelle hap. Op goed geluk terecht gekomen maar zeker een aanrader.

After waiting for 20 mins just to order drinks and the server paying no attention (even although we were one of the two people eating there) we left. Decided to go to the kebab place around the corner which was far and far better!!!

The steak meat was satisfactory, but simply bland, and there were no spices on the table. There was a huge portion of salad on the slate plate (from which the meat juice and dressing ran briskly onto the table), even though I had expressly avoided it, and the server had something else to do than look after the guests (she said )! In addition, the "table music" was deafeningly loud.

Steak akzeptabel, aber schlecht gewürzt, im Vergleich mit dem Service jedoch ein Highlight: kommt nur auf wilde Handzeichen, nimmt Bestellung nicht richtig auf und wird auch noch unverschämt. War mal ein ordentlicher Laden, jetzt unter aller Kritik!

There were three of us here. As already written in the previous review, the service seemed a bit unmotivated. Drinks and food came quickly. The burgers were swapped while we were eating, but we didn't notice until too late as the difference was minimal. The burgers tasted good, the curly fries were great. Ambience is good, it's on a street with a lot of traffic.

Restaurant with interesting background, quite nice, slightly above average. Sitting on small benches where you can't lean back. A steak knife would be good for the steak, which unfortunately the staff didn't bring. Food was good, better average, big portion.

Everything was fine and the burgers were really very good. A little expensive perhaps, but so are the other restaurants in the city center. Probably depends on the location.

Service with a frown. Just went for a beer, but the bartender made it feel like a burden. Was going to eat but decided to move on.

Good food! There are no vegan options even though the internet menu says yes (they changed the menu recently). Pleasant atmosphere although not very friendly staff. A bit pricey for what it is.

Ok for a Quick burger in the middle of the afternoon !

Hallo, war eigentlich beim Besuch in Baden-Baden so zwei bis dreimal im Jahr im Cito. Leider musste ich feststellen, dass die Qualität des Essens von mal zu mal nachlässt. Bei meinem letzten Besuch am 03.08.2024 war ich zu Mittag in der Location. Beim Besuch der Toilette durfte ich feststellen, dass diese obwohl das Lokal erst geöffnet hatte ,total verdreckt war. Das lässt darauf schließen, dass nicht vom Vortag gereinigt wurde. Schade.............. schaue es mir noch einmal an, wenn sich nichts geändert hat, werde ich auf weitere Besuche verzichten..................

We had to wait more than an hour for our food. The food was not good. The fries in particular were tough. It looked like it had been re-fried.

Nice restaurant in the city. We tried various burgers and liked them all. Service was quick and the staff was nice and friendly. I only wish the seating was a bit more comfortable and there was a fan (which would be great for hot summer days).There is a car parking place (parkhaus lichtentaler straße) and a bus stop quite nearby so reaching this restaurant is quite easy.

Good hamburgers but, be careful, the prices displayed are without fries! So it's a bit expensive. That said, it's still better than McDonald's.

Food was fantastic, very generous portions, super nice service and not expensive.

Not exactly appetizing. I ordered a fitness salad. But I got a different salad... when I asked the waiter about it, he said, I had ordered a Mediterranean salad?! ^^ well, then came the alleged fitness salad. Several ingredients were listed on the board. I got a salad with fewer ingredients. The price is the same. Taste: bad. Unfortunately, the hygiene wasn't the same...see pictures. That's why I can't recommend this. Disappointing.

The food is good, the burger is large, and the potatoes are large. We took one plate because it was large and enough for two people, and the bill increased by 35 euros.

We bestelden een burger en kregen enkel een burger, dus zonder frietjes bij. Heel raar maar die moet je dus apart bestellen. Bij de serveerster kon er ook al geen glimlach af.

Do not go here. Asked for a taxi and kept saying it was just turning up. This went on for an hour it so. The worst service I’ve come across in Europe. Avoid at all costs. The worst part was that there were very rude to us when we eventually had to leave, the owner and his lady friend laughed at us (??!!) I think they thought we were here for the euros. We weren’t. We had been told Baden Baden was a nice place with nice people. Shocking treatment. The worst experience I’ve ever had abroad. What a shame, why can’t people just be nice to others, we needed help and were treated terribly. Trip ruined, maybe think next time you mock others as you don’t know what others are going through. Shame on you.

We asked the best west to get home, they explained it was a cab they could call. Even though there were cabs outside. We kept asking what was happening, we needed help. The cab never came. The owner and his lady laughed at us when we left an hour or so later. We had to walk a few miles back to our hotel in the rain. Disgraceful service, avoid at all costs. Never been so sad about gore oriole are treated. Shocking. Baden Baden was meant to be a nice friendly place. Never again.

Service was a bit confusing at times, but competent, friendly service sorted it out well. Food was top. Burgers and fries were very good, drinks very cold.

Very cool service, we were satisfied!!!

Delicious burger restaurant. I tried it twice in 2018 and 2024. It is considered the best in Baden-Baden.

The portions are very large. The fries could use a little more salt. Price-performance ratio is okay.

We ordered pizzas and beer. After 10 minutes the beer came (warm), and right after that the bill.🤔 The food arrived after that The pizzas were missing ingredients. The waitress was stone-faced as if she was constipated. Hygiene is not up to par. I wouldn't do it again.

Never again, expensive, unpleasant atmosphere, just sad food

Terrible place and service, even if I write the truth in a review, they report it to Google and say it is false and slanderous. They threaten you with courts in Munich, first they should learn culture towards people, and how to treat customers with dignity... I do not recommend it to anyone.

At first everything went fine. Soon after our order, they brought the beverages. Then, we waited an unacceptable time till we got served. The pizzas were really very bad, hard to eat. Nobody in our group was able to eat it completely. A point in their favor: the chief tried to compensate the bad service and invited us to a free beverage. But too late. We swear to never come back again.

The food was plenty and came quite quickly. The toilet was a bit cramped. There were three of us.

Amazing taste and quantity and the staff are very respectful and polite. It is definitely not my last visit 💐

Disaster, the only positive thing was the sweet potato fries. I had the premium burger, the so-called steak strips were tough, dry and not seasoned. If I had wanted it through, I would have said so, but unfortunately I wasn't asked. When I asked if there was a sour cream dip with the fries, I was told that it wasn't available here? Hello? You are a burger shop and a selection of dips is part of it. Service was lackluster Price performance is not right Toilet absolutely yuck Ambience really cozy Well, hunger drove it down :-/ Can't recommend you more

Well... the table was dirty and sticky, not to mention the menu, which was stuck to almost every page... The mayonnaise tube was leaking and leaking everywhere. A huge mess! The service didn't know what a cola beer was and at the peak he couldn't write a bill... All I can say about the burger is that I've eaten far better ones! I'm not coming back!

I recommend..the best food. If you pass through Baden Baden you have to try it. I ate Burger and my husband Lammkotlett... Everything superlative, we will definitely come back.

Good and fresh food and citizens

Unfortunately I had NO local knowledge of Baden-Baden, so I ended up in the bistro... the TexMex salad I had in advance was unfortunately very flat and poor in taste... the chicken burger was OK...

Service was slow. We smelled of food when we left because the ventilation inside was insufficient.

Awesome burgers (both vegan and meat) and fries. We enjoyed the cheddar cheese 😋

I think cito is a very nice place where I go and order regularly

Everything was very tasty, service was friendly and accommodating. Drinks and food were available at moderate prices. Everything's great so far. Gladly again

Very nice staff and the burgers are delicious.

I can only recommend very tasty citizens’ the waiter ayub was very friendly and very nice. Was there with my employees as a farewell party, Many thanks to the Cito Baden-Baden team

The food is very tasty there. The service is great and nice. The ambience is beautiful. I can only recommend. Price/performance is simply top.

No more! We ate there for the first time about three years ago and everything was wonderful. Now we were there again. The toilets are an absolute no go, it makes me shudder. There was no toilet paper left in the afternoon either! When we asked about a new roll, we received a napkin. Nice! The tables were dirty, the burgers were undercooked, the buns were burnt, and the cola was stale. The waitress was absolutely unmotivated and unfriendly. It's a shame that the store was initially great and in a great location, but we won't be opening there again!

Don't expect anything good, the girl very rude and uncooperative! The quality of the sandwich is absolutely low!!!

I would never go, I'm sorry. As you can see, I actually ordered cevapcici in flatbread and got a burger bread that fell apart at the first bite. Mini cevapcici from the supermarket. The waiter, if you can put it like that, doesn't even know what he's offering and neither does the one in the kitchen. When I asked about the flatbread they said “you always get it like that” all right 👍

I ordered cheese fries and a pizza starting with the pizza where the toppings looked like the pizza had flown out of the car, let's move on to the fries which were disgustingly soft and to top it off they had the most cheese sauce I've ever seen was comparable to Spray cheese.

Raw meat, I believe, should answer all questions.

Super tasty, great service! Simply worth it ❤️ Full 5 star recommendation!