Cinecittà Nürnberg in Nürnberg

This cinema is no longer what it used to be, very run down

It's a shame what Cinecitta has become. The cinemas are dirty or the seats are broken. It's often happened that people found popcorn left in their seats from the previous person. The service for ordering at the Deluxe cinema has also been discontinued, and the counters at the Deluxe cinema are often understaffed, so you have to wait. And then it's more expensive than at the Admiral. As a current comparison, F1 at the Admiral, with its Vision & Atmos technology (and very comfortable Deluxe seats), costs €18.90 on Sundays in the Deluxe 4 cinema, which costs €22.00. The price would be okay if they still had at-seat service, but it's not anymore. Perhaps the cinema should invest more in maintenance and customers than in 10+ neglected Deluxe cinemas. Unfortunately, we will only visit the cinema for the food (which is the reason for the 2-star rating instead of 1-star).

Great cinema, I always enjoy going there. It's always been clean, and the staff are always friendly and helpful. The restaurants are also very good; everything has always tasted delicious.

Still my favorite cinema, can recommend the deluxe cinema halls - it's more expensive but the seats are really compfy. The backrest can be titled back into a lying position, every seat has a little table, a lamp and you'll get a free welcome drink at the service point infront of the cinema halls... Some of these deluxe cinemas use big LED screens that are really bright - thats quite nice.

Aside from the Deluxe 4, it's really unsatisfactory. The Deluxe 5/BlackBox is especially a disaster. The projector glass is dirty, with spots that are visible in the film, chromatic lines across the entire image, especially in brighter scenes, and two warm lights at the front left and right that render a good quarter of the image unusable in dark scenes. The staff are friendly, the popcorn is also OK, and the restrooms are mostly in acceptable condition.

Very elegant, clear, clean, a visit is recommended 👍

The Cinemagnum is definitely a different kind of cinema experience, with a huge screen and a huge audio installation. I also like the fact that you can see the clock jumps in the former IMAX cinema; you can marvel at the old projector as well as the movable dome screen. My biggest criticism would be that it takes a few visits to find the optimal seats (which are usually already taken) because the screen is a bit difficult to see in the front rows. Another thing I'd like to point out is that it can get very loud.

This was my first time there and I'm disappointed. The ticket office staff were unfriendly and irritated – as a visitor, you don't feel welcome there. Furthermore, it's difficult to navigate the building: There aren't any clear signs indicating where to buy tickets. (Yes, there's currently construction work going on – I understand that. But when I walked in, all I could find was that the ticket offices were closed. There was no sign indicating where to buy tickets, and none of the employees approached me or asked if I needed help. So I had to somehow find my way and ask other visitors.) What also bothered me: The film started a full 20 minutes late – the time was filled with endless commercials. That's simply disrespectful to the audience. I thought I must have misunderstood something and was in the wrong room. It wasn't a pleasant visit for me, and I'm considering whether I even want to come again. Otherwise, once the film started, everything was fine.

Wonderfully comfortable when it's hot outside, but unfortunately the seats aren't as comfortable anymore.

Cinephiles, what you want and can pay for, you get. Usually

I waited over 30-40 minutes for two Sarti Spritz. Only after repeated requests did the bar staff do anything. Unfortunately, the drink, which cost €8.50, wasn't even tasty. Too bad, the restaurant has been better 🤨. Addendum: June 5. Shortly after my negative review, the owner contacted me and took my criticism very seriously. My feedback was shared with all relevant departments and management. The staff and bartenders were also given further training. As a token of appreciation, I was offered some cocktail vouchers. I am extremely impressed by this courtesy and would be happy to experience the service at the central bar again. Thank you for actually listening to constructive criticism in this company. Top 👍🏻

Yesterday was absolutely nothing. I was happy the last few times, hence the two stars. But yesterday in the Deluxe, the show was a complete disaster and the apology was more than poor. We had to sort it out ourselves. We were sent away (upstairs) and then sent back down again after a back and forth. We had to carry the snacks and drinks ourselves. What's the point of pre-ordering? The service is supposed to be delivered to your seat, isn't it? If we hadn't taken care of it ourselves, we probably wouldn't have gotten it at all. How can that be? We arrived 20 minutes before the film started. And the annoying thing is, because of all the back and forth we missed the first few minutes of the film. That shouldn't have happened, a real shame!

Very nice cinema, I recommend it.

A labyrinth 😁... Very nice cinema

A bit dated. The popcorn portion is too expensive.

Best cinema in Nuremberg by far.

Very nice cinema, but prices are high, and the service in the Deluxe Cinema left a lot to be desired. There's a lot of elevator access.

I've been trying to order wheelchair tickets for four days! No one answers the phone!!! You can't buy wheelchair tickets online either! Backward, like in the Middle Ages!!! Disabled people are disadvantaged here! They have to make an effort to get into the cinema, and then there's no guarantee that tickets will be available. It's enough to put you off going to the cinema! I've criticized this shortcoming so many times, but it just doesn't get across! The website says it's wheelchair accessible, but I don't agree with that!!!

We weren't in the cinema, but on the roof terrace. With a DJ playing until sunset, it was very pleasant. You have a great view there and the seating is very comfortable.

Beware of rats in cinemas and cockroaches in the restrooms at Cinecitta Nuremberg – health risks & disappointing condition!!!!! 1 star is still too many! The health department definitely needs to take action here! I'm honestly shocked: In several TikTok and Instagram videos, RATS can be seen at Cinecitta Nuremberg (especially in cinemas) – and this isn't an isolated incident! Mice and rats transmit dangerous diseases such as hantavirus, leptospirosis, salmonella, rat-bite fever, and LCMV. Contact with the urine, feces, or saliva of these animals poses a real health risk. I don't care about it outside on the street, but in the cinema, where I have to put down my popcorn bag and pick it up again on my lap, it's disgusting. Lack of hygiene, such a pest infestation – that's an absolute no-go for any public place, but especially for a cinema where several hundred people sit, eat, and drink every day. urgently needs preventative measures and serious action to combat this problem! Instead, Cinecitta published an almost ridiculous statement: The rat problem has been "known for years" and supposedly "unsolvable" due to its proximity to the Pegnitz River. It essentially said: "It's just the way it is, live with it." That's not only irresponsible, but also extremely disappointing and shameful. I WAS a regular for over 20 years – Cinecitta was my favorite cinema. But that's sadly history. The general condition is miserable: The seats are extremely uncomfortable and some look over 25 years old, back scoliosis is inevitable, and in the Cinemagnum – supposedly the largest screen – a meter-long crack has been gaping in the top right corner for years. Trying to find staff is in vain. You feel like you're waiting in line for two hours for a bag of popcorn. It's clear: There's hardly any investment anymore. For me, the cinema is no longer up to date. Tickets are getting more and more expensive, and the service is getting worse and worse! Sure, there's Dolby Atmos sound—that's the only highlight. But that's far from enough to overlook the poor hygiene conditions. A year ago, I even saw several extremely large cockroaches in the restroom—picture included. That was truly disgusting, but somehow still bearable. But the rats are over the limit for me. Anyone who cares even a little about health and cleanliness should avoid this theater at all costs!!!!!

Very big cinema. I go here often. Unfortunately, you can forget spontaneous visits because everything is usually already reserved. But the halls are very clean and comfortable.

Simply pathetic! €17 per ticket and then 25 minutes of advertising! Disgusting!

I was at the Nuremberg cinema in 2007. Great memory :)

I was watching Interstellar. Waiting time: I don't know. Is MH370 here? But where does the Indiana Jones door by the spiral staircase lead?

This time we treated ourselves to the "Cinemagnum," ordering snacks and drinks online in advance. It went off without a hitch. However, I'm only giving it 4 stars, as the Cinecitta seems pretty run-down by now. The fact that there are people who spill their food and drinks all over the upholstery and floor is one thing (do they actually do that at home 🤔??). But the fact that it's not cleaned properly is another. Is it due to time constraints or a lack of staff? Or both? Despite everything, we enjoy coming here.

All well and good, deluxe cinema seats are great but on the one hand they could also offer sandwiches, just to get fat, chips, popcorn and ice cream are awful!

Compared to other big cities, Nuremberg has a really great cinema. Most of the auditoriums are large and equipped with the latest technology. I haven't seen a better one yet.

Still the largest cinema complex for miles around. From the highly recommended, cozy little deluxe theater to the IMAX dome, there's something for every taste. Streaming people isn't everything 😉

We like to go to the cinema there

The prices for food and drinks are insanely high. I've heard stories about insect infestations in the warehouse, about dead mice in the nacho machine. I even saw a mouse in the movie theater. It still tastes good, and the movies are the movies, but it's worth looking for alternatives.

We went to the Disney+ participatory cinema The youngest had a lot of fun.

The toilets are disgustingly dirty! No wonder there are reports of mice and other things here every month! Ugh. They should be ashamed of themselves for accepting such conditions at these prices. This cinema is dead for me. Profit before customer welfare, without me.

Everything you need is available on site.

The line for drinks and snacks was very long. Furthermore, the cocktail service was extremely unfriendly.

The cinema itself is simply amazing. You can pre-order tickets and snacks. Simply perfect. The only thing that's completely unacceptable is the American diner in the cinema itself. The staff are overwhelmed even with two people. The burger itself was a horror feast. The patty was too dry. The potato wedges weren't cooked through. You had to pay extra for the mayo, but the ketchup bottle was free on the table. Please hire more competent staff there.

We stayed in the deluxe area. The ambiance was fantastic, the seats could be converted into loungers, and everything was clean, just like a wellness area. We'd go back anytime.

Actually great cinema but a woman with orange hair wanted to throw me out because I was looking for something

A typical multiplex cinema, comfortable seats with decent space. Sound and picture were great, as expected. Unfortunately, not all snack bars were open, making buying popcorn a challenge in the rush of people.

On Sunday, a film called Peppa Pig was shown. These characters are very popular with younger children at the moment, and the crowds were correspondingly large, excited. The commercials are announced with a bang, accompanied by a colorful whirlwind on the screen. Children and adults alike jumped in shock. It was far too loud for children's ears. Then there were 10 minutes of commercials aimed solely at adult audiences. Then another 10 minutes long for film announcements. None of it was geared towards younger viewers. Luckily, the experienced parents had ear protection for their children. The opening credits were far too long for children, and the volume was alarming.

I can recommend this very nice experience (Kino deluxe).

A pity star, actually NOT a star!!! I used to love going to CineCitta... today was my last visit there! You order and book online, they hypocritically write in the email, "We'll bring snacks and drinks to your seat," and then nothing happens... you wait and wait and nothing happens! Then you have to spend half an hour chasing your order while missing half the film. That's a bottomless cheek. They should just write in the email, "Get your own crap, we're not up for it." Then it's a word, but like that? Thanks, never again.

I've loved the cinema for many years! I've watched films during my shift work, sometimes in the morning, sometimes at night. Sometimes I was alone in the cinema! It was fantastic! The nachos with salsa and the sweet popcorn were always delicious! All the cinemas, plus special offers like coffee and cake with the film or 3D documentaries, are and always will be a hit! The cinema is a very special cinema, and I think it's a real shame that I can't go there as often anymore.

I LOVE CINEMAS. The online ticket and snack pre-order process is super easy and quick. I'd love to go back. The star deduction is due to the cleanliness of the restrooms.

A very nice cinema, and the Cinemagnum is simply amazing! Thanks to the convenient online ticket purchase option, there's no waiting time and you can go straight into the cinema.

How unfair are you that Lilo and Stitch costs 15€ in German and only 6€ in Ukrainian????

A bad movie experience. The only things that were good were the comfortable seats and the staff. The nachos and simple Coke and apple spritzer were the worst. Never again.

Well, a large-screen cinema. And it's getting quite old, unfortunately. But it's nice to remember the old days when you sit in a cinema.

This cinema has a good atmosphere, good parking and of course the cinema itself has a lot to say too! In the cinema you feel like you are in a world of your own. Best surround system. Deluxe cinema rooms are worth the price. Excellent service and a wide range of both inexpensive and good snacks are admirable. Plenty of legroom and nice, clean seating are also provided! A huge selection of films in many different cinemas. The cinema is easy to find thanks to good signage. There is a good selection of other drinks and food in more than one restaurant. The food is very good, quick and fresh! A really nice place to switch off and meet other people. In summary, a very special and impressive cinema that everyone should see!

5/25/25 Our film was stopped during the preview, about 40 minutes in. No information whatsoever about what was going on. Reason: Due to massively overwhelmed staff at the snack bar, the film was interrupted or delayed. Invest in your staff, communicate with your customers, but today's performance was abysmal! Some of the seats were worn out, and the restrooms were a disaster. Deluxe cinemas, on the other hand, are great.

Visit to Deluxe Cinema 9 on May 25, 2025. The employees at the snack counter were completely overwhelmed and understaffed. The film wouldn't start until the snacks were delivered to the seats – clearly a lack of staff and organization. The film started 30 minutes late. This has nothing to do with Deluxe Cinema (and the upscale prices). Simply disappointing. Addendum: About 30 minutes before the end of the film, the lights in the auditorium went out and the picture disappeared, but the sound continued. The picture didn't come back until about five minutes later. That was our last visit to the cinema.

- The screening simply stopped during the commercial without any information. Upon inquiry, it was explained that the bar hadn't finished taking orders (a deluxe cinema with delivery service). It started about 20 minutes later. - During the film, the lights simply went on and the picture went out. The sound continued. Upon request from the guests, the picture and sound were restored. The thread had already been lost; it hadn't been rewound. A good three minutes were missing. - then, due to the delay, the next guests arrived.

Chaotic and disorganized. Unfortunately, you can't give it 0 stars.

A bit disappointing! The film froze during the commercial, and then they reported it to the staff, who told them the technicians were overwhelmed! No attempt was made to calm the guests down. A man in a deluxe room paid more for the extra charge and then sat there looking stupid at the laundry. The children were restless... The staff didn't even offer a drink or anything... I've been waiting for 30 minutes with the screen frozen...

This is a review about customer service. After purchasing food and tickets, having a web error message, buying tickets again, being billed twice and not even being able to attend the event due to my own constraints, I emailed Cinecitta's customer service team for assistance with my double billing. Robert Rothgerber, a support team member tended to my request with professionalism, courtesy, understanding that went well above and beyond from what I expected. The thoroughness, follow up, and clear communication made for a very positive experience. I cannot say enough nice things about the service provided, specifically by Robert Rothgerber.

I have watched “Mission: Impossible – The Final Reckoning “ since that’s the only movie theater near me that plays movie in English . It was nice i will highly recommended to check this place out

Impressive cinema building. Top-notch picture and sound. Well-organized, with numerous locations throughout the building for food, snacks, and drinks. The only drawback: the restrooms could be more closely monitored and checked/cleaned more often.

I was at the cinema with my companion for the deluxe screening at 11:55 p.m. We arrived on time at 11:50 p.m. and wanted to get some popcorn and a drink, but unfortunately, the counter was already closed. Nothing was being sold, not even at the deluxe counter. We had even bought more expensive deluxe tickets, which supposedly included a welcome drink – but we didn't get that either. Particularly disappointing was the behavior of one employee (a young man with glasses), who was very unfriendly and practically chased guests away. This is not what you imagine a moviegoing experience to be like – especially not when you're paying extra for a "deluxe" experience. Unfortunately, it's absolutely not recommended if you value service and customer friendliness. Disappointed!

A very large cinema with excellent picture and sound quality. The Cinemagnum with its giant screen is a special experience.

The food pickup is an absolute disgrace. You stand in line forever, and others keep coming up to the front, scanning your code, and then that one is processed first, while everyone else is ignored. We had to wait 30 minutes for popcorn and a drink!

Many cinemas, many films, a huge complex

A really nice cinema. Fun for young and old. We went to the 3D cinema. Unfortunately, we spent about 20 minutes looking for a parking space. Definitely take public transport to the cinema.

Going to the cinema on weekend mornings is just as possible as going in the middle of the night. There are many different options for what to eat or watch.

A large selection of films and food options. Reasonable prices. Highly digitalized (ticket purchasing, meal reservations) to save time and make the experience more pleasant. That's very good. Unfortunately, the seats are very close together. I'm always bumping elbows with the person next to me.

Great cinema...could be a bit cleaner in general

Movie was subba, Eating afterwards aa. Our waitress Alex is a subber Dübb!

Some of it was a little old, the cinema was much too warm. Otherwise good

Today the cinema was affected by the power outage in the center of Nuremberg. We were there at exactly that time with our son because it was his birthday and he had chosen a movie he wanted, Willow, which was in danger of being canceled due to the power outage. Despite the power outage, the cinema team made everything possible so that we could still watch the film together for our birthday. A very big THANK YOU for that! :-) Great cinema! Great team! Difficult situation today managed well and friendly by the cinema team. Class!

Top location, great offers and the employees do their job fabulously

I'm shocked, what kind of situation is this? The toilets only stink of urine, you can't even say they smell! The cinema hall is dirty and smells musty 😭 Chewing gum on the seats, beer bottles on the floor. I really only stayed because I paid for the seats and hoped the film would be over quickly Seats are very narrow, even the double seats. Very little leg room. Unbearable for pregnant women. 14€ for what???

It is wonderfull cinema, with plenty of rooms. The daily movie offer is always great. As an expat I always get to see movies im Original Version. A bit pricy but I would say is worth the price. You can find more than one pop-corn stand in the different floor. The have a bar, cafe and restaurant, with beautiful terraces.

Arrogant staff and not professional at all... our evening was ruined to the max

Good place for youth ;) Not expensive and tasty.

Unfortunately, the cinema was dirty, we were in Studio 3. A mouse was running in the hallway in front of the cinema and it also came into the hall. In the restaurant we had to wait 20 minutes for service, even though two people were chatting at the entrance. Drinks expensive. Almost 9 euros for an Aperol.

Very nice cinema with flair and nice pets

The CINECITTA impresses from the first visit with its size and the variety of cinema halls - everyone can find the right film here. The deluxe cinemas are particularly noteworthy: comfortable, adjustable seats ensure maximum comfort and make the film experience even more relaxed. The service also leaves nothing to be desired. The staff at the popcorn and drinks counters are friendly and accommodating, making you feel like you're in good hands. Another plus point: Before or after the performance, you have the opportunity to go out for a leisurely meal in the area, which rounds off your visit to the cinema perfectly. Conclusion: If you are looking for an all-round successful cinema experience, you have come to the right place!

The cinema has many screening rooms, from normal to 3D and bissnes.

Since no dates and times were displayed online, I wanted to ask directly at Cinecitta. The nice gentleman at the checkout couldn't help me and referred me to the information desk. In front of me was a lady who talked to the employee for minutes until the employee noticed me (after at least 5-10 minutes). Then I realized that it was a private conversation between the two of them. I don't think it's nice to make customers wait several minutes to have a private conversation. After I asked about the film, I was rudely pointed to the website, which I had logically already checked out. The entire demeanor was unsympathetic, unfriendly and not service-oriented at all. The evaluation only applies to this one moment when you only had a simple question. The whole thing was a few weeks ago. Unfortunately it was disappointing.

Entire seats were covered in spiders like weirs. Clean them properly

Yes, where do I start and where do I end... My wife and I haven't gone to the cinema for years simply because there is a better cinema in the immediate vicinity, the Admiral. But why is that? Mostly incompetent staff Completely dilapidated cinemas Not fresh popcorn Completely dirty toilets And that would be just the top of the mountain Yesterday we were there again and I have to say if I hadn't won the tickets that invited me, I would have canceled too Unfortunately, a major renovation is needed here So guys, go to the Admiral or to the cineplex in Fürth, you'll definitely get more out of it!

Great cinema and Cimemagnum an absolute must for those who don't know it

Best cinema complex in Nuremberg, Erlangen, Fürth and the surrounding area! Top IMAX cinema, luxury cinema halls in Cinecitta!

Unfortunately it's pretty dirty and some of it's getting a bit old.

Huge number of different sized halls. Unfortunately, the sound is often very loud. Good cinema experience in the Delux halls.

lively cinema theater with ocatinal English dub movies

As an enthusiastic cinema-goer, I always like to use my city trips to get to know the local cinemas and get an impression of the cinema culture of other places. During my walk through Nuremberg I came across the CINECITTA' multiplex cinema and was immediately pleasantly surprised. The selection of films is considerably large and I really liked the modern impression of the cinema, reinforced by the digital displays outside and inside. A real plus is the in-house dining area, which seems to be an ideal meeting place for friends and families before the film. The surrounding area also offers a good selection of restaurants and bars for a visit before or after the cinema. Purchasing tickets online went smoothly. The price of 14 EUR for a 2D performance seemed a bit high to me, but seemed to correspond to the standard of this cinema and in Nuremberg in general. Cinema hall 2 was clean and well-maintained. However, I personally found the seats to be a bit uncomfortable. The backrest was very straight, which was a bit tiring after a while - you could describe it as "sitting tightly". Other than that, there was nothing to complain about. In my opinion, the picture and sound quality were very good and contributed to a successful cinema experience. The prices for snacks and drinks were, as usual in most cinemas, on the high side, but unfortunately you got used to that. Should I be in Nuremberg again and feel like going to the cinema, I would happily consider CINECITTA again. I can definitely recommend this cinema to cinema fans.

Cool facility with great service and movies

I watched the Minecraft movie. everything very clean

I was at the Cinecittà Nuremberg and watched the film “Hero of the Stones – Lego and His Lawyers” – in the deluxe cinema. And what can I say? It was an absolutely great experience that goes far beyond “normal” cinema visits! You feel welcome as soon as you enter. In the deluxe cinema you not only get an extremely comfortable seat, but you can also adjust it individually - even to the reclining position! I have rarely watched a film so relaxed. The highlight: Food and drinks are brought directly to your seat - served stylishly on porcelain dishes and with proper cutlery, not as usual with paper cups and plastic. You can even reorder at any time without missing the film or having to get up. The service is super friendly, attentive and pleasantly unobtrusive. The film itself – very exciting and informative, especially for anyone who is interested in creativity, trademark law and the history of LEGO and Hero of the Bricks. The atmosphere in the hall was calm, the picture was razor-sharp, the sound was clear - simply perfect. Conclusion: A true premium experience that is worth every penny. I will definitely come back and can fully recommend the Cinecittà - especially the deluxe cinema!

Still a great cinema. The paint is already peeling off here and there, but it's still our favorite cinema. Snack and drink prices are still OK, but not really cheap.

Hello, I forgot to pay for my beer today. I would, of course, pay it back if you could send me an IBAN. Because that's not appropriate. I'm sorry.

The cinema itself is great, modern technology, especially the deluxe cinemas are recommended. The website, on the other hand, is a disaster! Technically completely outdated, it takes forever for the page to set up, ticket booking is currently not possible...

Great cinema and always a good experience, but if you try to get tickets online you can be prepared for a nervous adventure. The site takes ages to load and is plagued with crashes. It really shouldn't be that difficult.

Large!! That's definitely it! Well equipped and a great experience for the entire family.

The Cinemagnum kino is a gigantic screen and one must watch a movie in this screen to feel the vibe and experience the magnanimous aura. I have watched the Hans Zimmer movie and the dolby sound effects were marvellous. There are some other screens too in Cinecetta that are just forgettable and they should just be used for big family or private screenings only.

CineCitta has always been a cinema I like to go to, the best sound and comfortable seats. But it's even better in deluxe cinema Armchair to lie on and feel comfortable without being disturbed when someone walks past because there is so much space in front of your feet. The snacks are perfect for the cinema, I like the nachos and their sauces as well as the popcorn. Drinking 1 liter is a must for every fan. Only when it comes to the toilets did I wish they were closer to the hall so that I didn't have to walk a long way. But these are luxury problems. The team is very friendly and helpful.

Great atmosphere when you go to the cinemas. The huge escalator :)

A very nice and large cinema. The website is very confusing. The parking garage is a nightmare when the barrier is broken. The payment machines only accept cash, and they don't even accept 20-euro notes under 10 euros. The supposed card machine in the middle couldn't be found. In Norway, you can even pay for the toilet with a credit card, whereas in Germany, it's often impossible to pay for simple things with a card.

I just love this cinema! As soon as you enter you feel at home. Everything is super clean, well-kept and the staff is always friendly, helpful and in a good mood. The deluxe halls are absolutely amazing – comfortable, adjustable armchairs, huge legroom and drinks service right at your seat. You really feel like you're in a luxury cinema! The Cinemagnum 3D is particularly impressive with a gigantic 610 m² screen - one of the largest in Europe! The picture, the sound, the atmosphere – pure goosebumps. With a total of 24 cinema halls and over 4,700 seats, the Cinecittà is the largest multiplex cinema in Germany - and it shows: huge selection of films, state-of-the-art technology and something for every taste. For me it is the best cinema ever. Anyone who loves films must have been here at least once!

Endless corridors like in subway stations. Cinema hall was good.

I recently organized a birthday party at this cinema, and it turned out to be the worst experience ever. The person working at the information desk was incredibly rude, unpleasant, and completely unprofessional. Despite having booked vouchers online in advance, they flat-out refused to issue them to us without any valid explanation. This not only ruined the mood of the event but also left us scrambling to adjust plans last minute. It’s shocking how poorly the staff treated us, especially when this was meant to be a special day for a child’s birthday. I wouldn’t recommend this cinema to anyone based on this experience. They need to seriously reconsider their approach to customer service