CHILLERS Essen in Essen

We were there during the week at 12:15 p.m. Unfortunately, the store was closed. No sign on the door, nothing. Very disappointing.

—Disappointment, Manipulation, and an Evening Better Forget— On February 23, 2024, I entered CHILLERS Restaurant in Essen expecting a relaxed and enjoyable evening – unfortunately, this expectation was met in every respect. Even the first impression reveals that basic standards of comfort and ambiance are not met. The benches are so uncomfortable and poorly padded that they spoil the experience from the very first moment. A dinner should offer more than just the act of eating, but here the lack of comfort significantly compromises the experience. The restaurant's culinary offerings are a one-way street: a menu focused almost exclusively on fried dishes, whose lack of imagination leaves little room for variety or refinement. Even the expected classics like fries and chicken wings reveal significant weaknesses in their quality and preparation. The fries leave a thoroughly mediocre impression, while the chicken wings are a complete failure in terms of flavor – a failure that doesn't live up to the restaurant's supposedly fast-food credentials. The hot sauce plays a particularly critical role here, resembling a cheaply produced Tabasco substitute rather than imparting a well-considered depth of flavor to the dish. But while the culinary disaster itself is cause for criticism, more serious incidents are occurring that permanently undermine confidence in the restaurant's operating practices. I repeatedly encountered CHILLERS actively trying to report my review. The repeated attempt to suppress a normal, constructive review speaks volumes about how they actually handle customer feedback – or rather, about their lack of any willingness to engage with legitimate criticism. This practice raises the bitter suspicion that the restaurant is systematically working to remove negative opinions from public review platforms in order to present a distorted and artificially positive image of their services. Since I firmly believe that honest feedback and genuine customer experiences are essential, I have already initiated a Google search to get to the bottom of these irregularities. It is difficult to excuse a restaurant from taking such unscrupulous measures. It creates the impression that the company is primarily concerned with protecting its image at all costs – rather than working in an authentic and customer-focused manner. In summary, my visit to CHILLERS Restaurant in Essen was a disappointing experience in every respect: from the uncomfortable seating to a severely limited and mediocre food selection to the questionable manipulation of customer reviews. This practice is indicative of a corporate culture that avoids constructive criticism and instead relies on deception and falsification. I therefore advise potential guests to exercise caution and consider alternative options if they are seeking an authentic and high-quality restaurant experience.

Unfortunately I can't rate the food because it still wasn't prepared after 50 minutes and unfortunately time was running out. Ordered were 4 burgers and one fries.

Price performance cracker The waitress was a bit overwhelmed but the food was great and the portions were huge I think they missed the inflation Really cool

Food ok, but too expensive. Service ok, but needs improvement.

Very bad customer service and food was cold, chewy and un edible 👎

The voucher book took us to Chillers in Essen. It was around lunchtime on a Friday and we were the only guests in the big store when we entered. The seat we came to was dirty, there were crumbs on the table and on the seats. We told the waitress that we had the gourmet block with us, she said it was fine, it would be done at the end. We ordered food and tricks, which arrived quite quickly. Both my burger and my wife's sandwich were tremendous. The side dish for the main course, in our case sweet potato fries, was not skimpy at all. Everything tasted excellent. It was also way too much, but it wasn't a problem to have the leftovers packed up. Price performance absolutely top! There's really a lot for the money here. When paying, the voucher was forgotten and the employee didn't know how to record it because, according to her own statement, she was still brand new. After consulting with the kitchen, everything was billed correctly. Here the boss should train his own employees better.

We were at Chillers in Essen today, and unfortunately, our visit was a huge disappointment. The food was okay overall, the portions were large, but as you know, you can't go wrong with fried food. But the real reason we're writing this review is the disastrous service we experienced there. I've honestly never experienced anything like it! The service was completely inattentive, chaotic, and disorganized. Our drinks were served incorrectly the first time, which isn't a problem in itself; mistakes happen. But what happened next was simply outrageous. Instead of bringing us new drinks, the young waiter just stood behind the counter on his cell phone and didn't bother us. After a while, during which our food had already been served and we were still sitting without drinks, we had to go to the counter ourselves and ask for our drinks. When I asked if he could finally bring us the drinks, since the food had already arrived a long time ago, he gave a rude reply that we should please speak to him more nicely. I've never experienced such rudeness in a restaurant! Instead of him apologizing or at least being a bit more attentive, we felt rejected and unwelcome. For us, it's not just the boring service that affects us, but also the complete indifference with which we were treated. The service disappointed us so much that we definitely won't be returning. It's especially disappointing to see that many TikTok influencers are giving this place positive reviews, probably just because they're eating there for free. These reviews are unfortunately completely inauthentic and do not reflect the reality we experienced today.

Not really my thing but the food is very good but the waiting times are borderline

A very nice and modern American diner! The food was delicious and the prices are really fair! The service was also very attentive and friendly. We were especially pleased that we had a birthday boy or girl with us, and after a quick reminder, they even offered a small but nice translation on the house – it rounded off the visit nicely! :⁠-⁠)

We actually just wanted to drink a cocktail and eat a burger. When we were allowed to order, the starter came before our drinks. After about half an hour the drinks arrived, which were supposed to be two different drinks but tasted completely the same. After 40 minutes, 1 burger came instead of 2, which was also cold. When the service person came after an hour, we had to take the order again. At some point the food came and in one burger the meat wasn't even close to being cooked through. Definitely not recommended!

Food was okay, service sucks. The women stand around at the counter and just chat. You wait 15 minutes for a beer, even though there were only 3 tables.

It was a relaxed evening, with delicious food and very friendly service.

A good American-style place, to eat from an extensive menu, and be able to enjoy everything! Recommended, we ordered dipped boneless wings and I tell you that it is superrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr down down down.

The food was very tasty with good and inexpensive portions. The waitress was also super nice and friendly and the entire ambience was very nice. Always happy!🤩

Was a bit fresh, but the food was good. Price performance is consistent. Service was friendly and good.

Everything great!!! Highly recommended

Unfortunately, we were very cold in the store that evening. The food was good so far, but unfortunately the fried food wasn't crispy, but wobbly. But the rest of the food was good. Service was okay. The atmosphere and cleanliness was good.

The carefully prepared coffee specialties rounded off my afternoon perfectly. Each cup displayed a fine balance of flavors and warmth.

Went there without a reservation, were changed several times, but this resulted in a hit on the house. The burger was not good, frozen patty and the curly fries were not well fried. I was really disappointed because I really liked the California style.

We went there for lunch as a family. The portions were very good and really affordable for the price these days. We also found the ambience great, as well as the nice service.

There were simple but tasty little things to satisfy your hunger. Everything was fresh and tasted good.

In between there was a small selection of fresh and delicious snacks.

During my visit, I was able to experience the unmistakable flair of an authentic American restaurant in which tradition and modernity blend harmoniously. The creative menu selection made the experience special.

The lovingly arranged buffet offered me numerous warm and cold creations to choose from. The variety of dishes enabled individual enjoyment.

For me, the focus throughout the entire evening was on consistently good service, which always pleasantly surprised me. The attention and care in the service contributed to a relaxed experience.

The sweet potato fries are the best I've eaten so far. Burger was ok, but I wouldn't order it again. Patty was too thick for me and not as crispy as expected. Chicken sticks are really big and 6 pieces are totally sufficient. Homemade lemonade is very tasty😋. For larger groups I would recommend reserving a table (especially Friday/Saturday evening).

Nice diner with a good selection. Service friendly and attentive. Food very tasty. Good parking options all around.

Very tasty food, large portions and very nice employees

Super friendly staff. Delicious food, large portions, great ambience, simply enjoyable evening.

American diner. The service is very good, everything happened very quickly. The portions are large. A starter is more of a main course. Price-performance is good. Selection of burgers, wraps and chicken was good. The equipment is rather simple. But you can see into the kitchen.

Overall a very solid shop. The outside area is a bit dreary, but I've never had any complaints with the food or service. You should especially order the Mac and Cheese Cubes and the Soft Pretzel Bites.

The smoothie bowls are really something special here. They are not only visually appealing, but also super tasty. Great weekend breakfast!

Last Saturday we were there for American breakfast and I have to say, the toasts and pancakes were to die for! If you like American breakfast, you have to come here!

Am 23. Februar 2024 habe ich das CHILLERS Restaurant in Essen besucht und war von meinem Abendessen leider enttäuscht. Schon beim Platznehmen fiel auf, dass die Sitzbänke unbequem und schlecht gepolstert sind – für ein Restaurant ein absolutes No-Go. Das Essen hat meinen Eindruck leider nicht verbessert: Die Speisekarte wirkte einfallslos und stark auf frittierte Gerichte reduziert. Geschmacklich war das Gebotene bestenfalls mittelmäßig. Die Pommes waren nichts Besonderes, und die Chicken Wings erinnerten eher an Fast Food aus der Tiefkühltruhe. Besonders enttäuschend war die sogenannte scharfe Soße, die mehr nach billigem Tabasco-Ersatz schmeckte und keinerlei Eigenständigkeit bot. Insgesamt fehlt dem Restaurant sowohl kulinarisch als auch atmosphärisch der Anspruch, mit anderen Lokalen mitzuhalten. Für mich war es definitiv der erste und letzte Besuch.

Unfortunately I wasn't satisfied, the food wasn't at all fair to the price-performance ratio, I had the build your own burger and the mac & cheese balls, portions both too small/too expensive for the price. Unfortunately, the Mac & Cheese Balls didn't taste good at all, as did the waffle patties from the burger. Unfortunately, the waffles were totally oversweetened and really soaked in sugar, so they were not edible, especially in combination with the savory ones. I imagined these to be sweet but really not overly sweet. Unfortunately, when we ordered the food, we were made to wait a long time before our order was taken.

Delicious food, great service. A highlight of the city. Oh and there's happy hour every day!

The homemade lemonades and smoothies on Saturdays are so refreshing that I always wonder why I don't come here more often.

Fantastic atmosphere, great food. Always my pleasure.

Combined with one of the fresh smoothie bowls - that's the start to the weekend that everyone needs. Calling all breakfast lovers, give it a try!

I really enjoyed the weekend breakfast here. The waffles were crispy on the outside and soft on the inside, just as they should be.

Every time I open the door I feel like I'm in another world. Great atmosphere, friendly staff and always a quiet spot available.

It's not just the menu that keeps me coming back here, but also the great and pleasant atmosphere. Great store!

The American flair is noticeable and tasteable. A real enrichment with authentic food and drinks that inspire me.

I like the details and the care with which everything was set up. Really extraordinary restaurant that is perfect for chilling out. Plus, the food is really delicious! Be sure to try the cocktails too!

Whether it's a birthday or a company party, every moment feels a little more special here. The combination of great food and inviting ambience makes every celebration unforgettable. We'll be back!

Yes, the Chillers is really nicely decorated, great atmosphere and good location. There were six of us, we had reserved and got a good table. You have to take a look, the windows were dirty and there were no more towels in the toilets. About the service: two for three tables, they smiled nicely but only asked us for new drinks when we called. But these came really quickly. About food: well, if I order crispy chicken pieces and they come out extremely dry and not crispy, then that's sad. Otherwise, burgers and fries okay, portion size quite large. Overall it was rather disappointing, especially the food. You can't get chicken from the microwave instead of the deep fryer.

Food OK. But not really a highlight. To be honest, with the chicken wings I missed the wings. There was only the lower part of the wing. The other dishes were also OK, but compared to other "American Diners" the food here can't keep up. But this is just my personal opinion Opinion. The ambience is great and so is our service that evening.

Excellent food, top notch service, super friendly, We were super satisfied and would love to come back ❤️👩‍❤️‍👨❤️ ❣️❣️❣️❣️❣️

Whether for a romantic evening or a fun gathering with friends – this address offers the perfect setting.

cozy benches, delicious diner food and good cocktails

Great location, great food. Real soul food. Both the sandwich and the burger were very tasty!

For me the best place for exotic drinks and relaxing hours. The quality and service are simply top!

Experience unique flavors and friendly service that make your visit an unforgettable experience.

The culinary offering exceeds all expectations! Fresh ingredients and creative dishes invite you to enjoy.

If you're looking for a cozy place with a huge selection of drinks, you've come to the right place. Absolutely recommended!

What a refreshing experience! The food is excellent, the service is quick and the staff is incredibly friendly.

I'm still thinking about the incredible pancakes I enjoyed last Saturday - fluffy, sweet and just perfect! Great American breakfast.

Basically always very solid and tasty! Unfortunately the chicken bites today were completely dry inside...what a shame. But service was good!

For us, Chillers is a must every time we are in Essen. There are incredibly delicious burgers here, as well as good vegetarian alternatives to the meat patties. Great ambience and friendly service. I would also like to mention the child-friendliness. There is an extra children's menu that can also be colored in.

The food and drink was delicious. The service was friendly and helpful

I've been there four times now and all I can say is that I'll always be happy to come back. Simply class...

Unfortunately I cannot agree with the many positive reviews. I've had a lot of Eggs Benedict, but this was definitely one of the worst. To my disappointment, the brioche bread was a dry slice of ready-made bread, the egg was overcooked and there was a dismal-looking slice of cheese on top of the whole thing. Sauces are not coordinated and the LAX version wasn't much better. It's a shame that the coffee wasn't convincing either. Still nice service and fair prices PS: the owner is trying by all means to have honest reviews deleted instead of taking the criticism constructively. Too bad!

I had an American breakfast here with friends on Saturday morning. The service was good and quick, but was initially able to take exclusive care of us. I first had a stuffed omelette with hash browns. Both very tasty. However, I knew the hash browns from the IHOP in Vegas were a little looser in consistency. Here it was more like hash browns. The pancake was fluffy and with the chocolate lakes it was a chocolate bomb. Very good. The milkshake was a touch too creamy. Overall, a safe 5 stars, but the price-performance ratio is rather in the upper range. However: even I couldn't eat anything again until late in the evening with that portion...

The food was delicious, the prices were a bit steep and the service could have been a bit more attentive (despite, or perhaps because of, the low number of visitors that evening). :)

Whether it's a birthday or a company party, every moment feels a little more special here. The combination of great food and inviting ambience makes every celebration unforgettable. We'll be back.

Great quesadillas. Really good service. Just a pity the food was served warm, not hot.

Sometimes you just need a short moment of peace - and that's exactly what I find here. A coffee in the cozy lounge is exactly my thing.

It's been a long time since I enjoyed eating out so much. Great atmosphere, friendly service and, above all, incredibly delicious food. Large, filling portions. What more could you want? 😊👍

Very nice restaurant and very attentive staff. The cappuccino was unfortunately disappointing as it was just water with a bit of milk and the food could be improved.

Food was good, the breakfast burrito was tasty and the orange juice was also tasty. The service was very nice. The ambience is mediocre, could be decorated a little more in the American style.

The children were thrilled! And we were happy about the family discount on Sunday, the children ate their meals almost faster than I could see. Great atmosphere for the whole family.

Relaxed here last night. The burgers are amazing and the ambience puts you in a good mood. Definitely my new favorite place in Essen.

Chic diner. 😉 I really liked the decor and the ambience. The service was very friendly and relatively quick. The food was really good. The prices are okay. I would recommend a reservation for Saturday evening.

Very fatty and frozen burger...

I love the positive and casual atmosphere here, it's really a great place to meet up with friends and enjoy delicious food.👌👌👌

First something positive: the atmosphere is relatively chic and the service was very friendly. Unfortunately, I was absolutely not impressed with the taste. The burger patty was unseasoned, far too thick and didn't appear to be homemade and the fries obviously came from the freezer and in my case were also unseasoned. Overall, the food gave the impression of warmed up food from the frozen section. The sauce on the burger was tasty and the bun was okay, but if the flavor of a burger only comes from the sauce, you have a problem. At the end of the day, the average price of €16 per dish is too expensive and there are simply better alternatives in this price segment.

With an outside temperature of 24 degrees and a maximum of 1/5 occupancy inside, the service staff had no desire to serve outside. Despite demand!! That's why I can't judge the food. But service: unfortunately I didn't see any. I actually won't be visiting this place again. It's a shame... you'd better go to the Tofino in Rüttenscheid... At least you can get everything done together. .

The American flair is noticeable and tasteable. A real enrichment with authentic food and drinks that inspire me

Went there for the first time today. Very friendly and attentive staff. The burgers taste very good and at fair prices. We'd love to come back.

Today we went to Chillers for the second time, an air-conditioned, stylish Californian restaurant. We loved the chicken platters so much on our first visit that we definitely wanted to have them again. Instead of being crispy, tender and juicy like the first meal, the chicken wings today were hard and dry, the boneless wings and tenders were still ok. The Californian Jerk Sauce was again incredibly tasty. The soft pretzel bites with cheddar sauce were really good. Let's see how it goes next time. .

Tasty and with great proportions. The waiting time was only 10-15 minutes, so we didn't have to wait long. Chicken was okay but not particularly wow. I still liked the fries. Overall, Chillers was a nice place to have a date night or meet up with friends.

Very nice staff and very spacious

The epitome of 4.5. Not perfect, but very good. There's nothing wrong with the price and food. The room seems a bit empty. Apart from that, there was an employee in the kitchen preparing the food who was complaining loudly. Otherwise we had a very nice evening. If you want to fill up a lot for little money, then go for one of the loaded fries.

Very large portions and friendly staff

Delicious food, nice service but large portions. :)

The ambience is classic American And the selection is great, there is something for everyone🙌

Food was super tasty, service answered every question, food came quickly and was incredibly tasty

Delicious food with good quality, portion and price. Friendly, unobtrusive service. Portion sachets of ketchup/mayo are served with the fries, which is a shame and reduces the otherwise good impression. Nice squeeze bottles would add more charm.

Super nice shop that is on a side street in downtown Essen. The food is very tasty, the portions are a reasonable size & the service has always been super nice, attentive and helpful.

A really nice and “chilled” place to end the evening. Food was very good and the portions were also large. There is also an extra children's menu and there is enough choice there too. Everyone can find something to eat here. There is definitely enough choice on offer. The waitress was super friendly and offered us drinks on the house after she made a mistake and forgot to forward our order to the kitchen. Ambiance is just really “chill”. We came up here from Trier to the movie park and decided to go out for dinner here in the evening. It was worth it and is recommended.

Delicious. Nice ambience. Very tasty cocktails

Super delicious food and super nice service again and again

Very tasty food and nice service. We'd love to come back!

Super delicious food (something different), great ambience (very cozy) and excellent service (extremely friendly). We'd love to come back.

Very nice atmosphere, nice and attentive service. Just eat Yummi.

Nice atmosphere. Generous portions. Delicious burgers 🍔

Large portions, nice service and great location, good music. Recommendation goes out!

We were at Chillers with a group of 11 people. The food was good and enough to fill you up. The surroundings are like a diner. The conditions were initially good, but unfortunately the service declined the later it got.

Nice atmosphere, very nice service. Eating leggy