BURGERFAKTUR in Bergisch Gladbach

Tasty citizens a little further away from Cologne. It's worth it!

Expensive and I've eaten better

Friendly service and prepared quickly. Delicious

Seven of us wanted to eat, two of us were already there, the rest were supposed to come a few minutes later. At the door we were told to wait outside until our group was complete. Another group that came after us was then allowed in straight away - after that there was no more room for us. Given the unfriendly treatment, I wouldn't try to eat there again.

Currently only pickup, no eating in. The burger was actually good, but... I would have liked the burger medium, but it was cooked well. This made the burger taste a bit hard and chewy. It's not for me. I wasn't asked, but I didn't say so either. I don't go to burger joints that often. I simply forgot that that's important. The fries were very good, nothing to complain about here. But! Burger to go... No cloth or napkins included. That's just not acceptable. Hence 2 stars instead of 4. That's bad for me as a customer. It means I can't get a burger when I'm nearby. I don't like walking around the world with a dirty face and hands just because they skimped on cleaning supplies. I don't live right next door, so I wouldn't eat at home. What a shame.

In my opinion, the price/performance ratio in this store doesn't fit. For the money you expect a higher quality and non-frozen patty. My Smash Burger had nothing to do with Smash either. A nice shop in itself, but for the money it doesn't stand out from the fast food chains.

Unfortunately the service is not nice and also very unfriendly for families and children, not recommended

Best shop in Bergisch Gladbach, the boss is very personable. Greetings the twin brothers.

Very cool location with very tasty burger dishes!

Unfortunately I can't say much, I only ordered a fries with mayo and paid 5.10€ for it

By far the best burger I've ever eaten! Not your average run-of-the-mill burger, but high-quality meat combined with incredibly delicious sauces and toppings. You're happy to pay a little more for that. The only downside: no delivery service. You either eat in or pick up. And the parking situation is difficult.

amazing factory where burgers are produced

The three of us wanted to go out for a delicious burger and went to Burgerfaktur! We were assigned a table that we liked, but for whatever reason we sat down at a table where we should have sat. We then said that we would rather take the other table that was first shown to us, but the lady said that it wasn't possible?! When asked why, they said it could be that a group would come in and then they could put the two tables together. We found this answer strange, firstly because she had previously assigned us this table and secondly, there were three people sitting there before who walked past us. We decided not to eat there and didn't agree at all with the way guests were treated. Thank you for nothing! PS: Unfortunately, the perception and the fact are different! We didn't necessarily want to sit at a table for 7, but as I already wrote, it was assigned to us (with the addition that the lady will just clean it quickly) or if they sat down here, we said that we would rather sit in the back in the corner instead of at the front of the passage, yes, and the rest is known. And to say that if we really want to have a bigger table (which wasn't the case at all) we should come over between 12:00-12:30 whether that's how you treat guests and tell them when to come over, everyone should decide for themselves, we decided to go back! But good business to you!

Definitely one of the best burgers and fries I've had in Germany so far! In my opinion, it even beats the burgers from Shake Shack, Wendy's and co in New York by far! If you love high-quality burgers and really good fries, you'll get your money's worth here!

Very good and clean restaurant. The burgers are awesome! Incredibly well made and also beautiful to look at. Prices are totally in ramen and the service is also very friendly.

Excellent burgers! Good price-quality ratio.

really consistent high standard. Both in terms of the goods and preparation, as well as in terms of staff and dining room. If I wanted to complain now, I could mention the sales prices and the size of the portions of fries. ...but I won't do it... :)

Delicious burgers at fair prices. Clear recommendation. Ambiance is ok, self service

Very tasty dishes. The price-performance ratio is right. I'm looking forward to eating there again.

Disgraceful staff! Burger was raw, cooked through despite instructions!

Very cool shop! Great burgers Nice staff until it's 9:30 p.m.: chairs are put up next to you and the plates are taken away at 9:35 p.m Very tasty but small aftertaste! Goes better

Nice and cozy atmosphere, cozy music. Everything was very tasty. Thanks to Burger Faktur, my son no longer wants McDonalds 😂. Very juicy and crispy and fresh everything.

Nice burger shop with a good selection at decent prices. Ambience is good and enough seats on site. Unfortunately I couldn't find any parking spaces at the restaurant. Ordering via the app would be nice since loading already works without any operation.

Mega burger, I can really recommend it

The only bad thing that can be said is that I am a fan of Coca-Cola and they don't have it, otherwise it is a fabulous place with good products and cleanliness.

The food is great, the atmosphere inside is cozy but nothing special. The relatively new Smash Burger and the Chilli Cheese Burger are always a pleasure. Unfortunately, this isn't the first time we've had bad experiences with the staff, with a middle-aged lady wanting to take the last bite out of us as soon as the last bite was in her mouth so that she can check in with the next guests... The whole thing was only semi-friendly, if you can still call it that. It's a shame because that ruins your evening.

Great shop, super tasty burgers and fries. My favorite is the truffle burger 🥰.

We were relocated, in the middle of the sun. Too long waiting time. The shop was too warm and the windows remained closed. The burger was way too well done and the sweet potato fries were sometimes too mushy. Not recommended.

Pick up agreed at 7:00 p.m. Food was cold and one of the fries was missing.

As always, everything was delicious. Above all, always new 🍔

Great burgers not cheap though.

We ate with the family at Burger Faktur in Bergisch Gladbach and it was simply fantastic! The burger was super tasty and perfectly prepared, the salad was fresh and really good too. We particularly liked the Tropics – the onion rings and mozzarella sticks were a real treat! The entire visit was a great experience and we can highly recommend the store. We’ll definitely be back!”

Enjoy super tasty burgers in a relaxed atmosphere: Burgerfaktur in the middle of the Refrath district is no longer an insider tip, but it is always worth a visit. Oh, yes: and the eye is completely satisfied with the creatively prepared burgers!

Clean, friendly and good quality 👌

There is no better burger shop in the entire Cologne catchment area. If I'm wrong please correct me, but I really haven't eaten anything better. Beef Brothers, Boring Burger, Yaya's Smashed & Co. can pack in! Everyone go and see for yourself. Lg

Meat was spot on. Nice atmosphere for eating.

There are the best citizens here, and the whole family says so 🍔 We always enjoy ordering from BÜRGER FAKTUR 🔥🔥🔥

There wasn't a single time where I didn't enjoy it. We love eating there. No other burger has come close to Burger Faktur's 🙏🏼

Very nice little burger shop. The burgers and sweet potato fries are really good. Nice, friendly staff... it was our first time there and we'll definitely be back! and now another recommendation: the smashburgers are also really delicious 😋

Good place to enjoy a quick meal. Good burger shop in Refrath. Nice staff and I always enjoy going there.

Not recommended! Expensive unfriendly! Never again!

These burgers are on another level, everything fits here. From the bun to the sauce, the salad to the pattie, simply the hottest burgers I know. And that's not all, I also think the fries are really great, even though I'm not usually a fan of fries. Plus the chili mayo, also the burner. Definitely a recommendation for everyone

Delicious burgers and sweet potato fries!!! Nice welcome at the entrance. The service is also top notch even if there is no table service. I'd love to come back!!

Delicious food, 😋 again and again.

We had barely finished the meal and the drink had not yet been finished when we were asked to leave. They would need the table for the next guests. Outrageous!!! We were there for 30 minutes at most.

Fantastic shop. Everything is great

Really good burger. The bun was fantastic and the meat was well fried.

Very nice and competent employees. The food was very tasty and we didn't wait long, you definitely have to eat it once.

Never had such a delicious burger before 👍🏼 Absolutely great!!!

A very good burger shop with very tasty burgers and very nice staff. You feel very comfortable and the atmosphere is great. Only recommended.

A great burger joint! Good quality and extremely tasty.

Burgers super tasty! Sweet potato fries too. But if I pick it up and the fries and burger are only lukewarm when I put them in the thermobox, that's just total crap. It's too expensive for that!

Very tasty burgers and fries, decent portions at fair prices.

Burger ok. Boss very unfriendly, unfortunately already heard from several people and now experienced it myself.

Best burgers ever - really tasty, absolute recommendation!

The burgers are exceptional for their price. Also the French fries are unique and all Sauces are very delicious Specialy Chili sauce really well made. The place is almost always full of people, so sometimes it's hard to get a place to sit. Staff are all very nice and friendly.100% recommended.

There are probably the tastiest burgers here – a real treat! 😋🍔💯 The ambience is great and the service is extremely friendly. 👏 Simply a wonderful restaurant that you'll love to come back to again and again. 🥰

Very nice shop and very good food, delicious citizens and fries etc. staff also very friendly

The burgers are high quality and made with fresh ingredients. Also the fries. Definitely delicious in terms of taste. The prices are high. The thing that bothers me the most is the waiting time. For one or two burgers, it's normal to wait 25-30 minutes after ordering until you get your food. This urgently needs to be improved. When I have time, I like to come here to eat a burger.

Tasty truffle citizens Sleek face Clean toilet All in all a great deal

Everyone was super nice & the food was perfect!

Everything was great, very tasty burgers and fries with great dips! Nice restaurant!

Unfortunately you have to give one star to leave a review, we are extremely disappointed that we were expelled from the house after a friendly request if we could use the toilet. We were traveling with four women and had offered to pay to use the toilet. Service is different, unfortunately we would never enter this restaurant again

It was really a great experience! The dishes far exceeded our expectations in both presentation and taste. The truffle burger in particular was one of the most extraordinary flavors I've ever tried. The meat was perfectly prepared and the fresh ingredients harmonized wonderfully. The owner and staff were incredibly friendly and attentive, making us feel very special. Every little thing was treated with the utmost care. As a Turkish tourist visiting Germany, I highly recommend everyone to try this unique taste. The truffle burger in particular is an absolute must. I'll definitely be back!

Good tasty and homemade sauces with no artificial stuff

Cool shop with delicious burgers. Price/performance is very good. I'd love to come back

Very tasty burgers with a large selection of variants (from "normal" to truffle or chili cheese). The menu with fries and a drink and one of many home-made sauces is definitely worth it in my opinion. There is a star deduction in the service subcategory because you have to get the food from the counter yourself and clear the plate away yourself afterwards. Of course that's not a problem at all, but it's not 5 star service either. The contact when ordering and paying is always very friendly and the waiting times were always manageable. So if I'm in the mood for a good burger, Burgerfaktur is my first stop.

The children love the burgers, and the parents willingly go along with them. A place like this was previously missing on the right bank of the Rhine.

Yesterday I had dinner there with my grandchildren. As always great, you are welcome there! Gladly again 👍

Always delicious, quickly prepared and great quality

Excellent, good quality, ordering by phone is great - the time given is always right

I come here regularly with my son and the quality is always right. Nice atmosphere, prices a bit high but still ok. Staff friendly, wet room a bit small.

Very good restaurant that is worth stopping in for a while. No long waiting times. The burger was on point and easy to eat with your hands. The slightly higher price is justified by the quality. Soon again 👍🏻

The good employee says sorry to the customer who just said that he felt discriminated against by the staff. The not-so-customer-friendly employee at Burgerfaktur just says "I thought..." The food was good as always, but the service was unfortunately unsatisfactory this time. To the local's answer: I was not "offered to take the food outside" as stated below. I was informed by the employee that he would bring the food out to me. (NOT a request or question, a clear statement) The following customer was not informed of this and was allowed to wait in the restaurant.

Good food but unfortunately no service at all. Food is ordered at the counter and picked up yourself. This makes it less comfortable than in a restaurant with conditions.

Everything was very tasty as always. A relaxed atmosphere and very friendly.

One of the top Burger places in NRW. I enjoyed the atmosphere there and the food is on a different level! Definitely worth a visit.

Nice people and courteous service, burgers good, atmosphere OK..!!

This is truly one of the best "fast food restaurants" I've seen. The burgers are really very good, the staff is very friendly. The only drawback is that parking spaces are rare and there is no service at the table, but that worked out in the end. When I'm back in Bergisch Gladbach, I'll be happy to come back 👍🏼

Very tasty handmade burgers, own sauce production, nice staff, everything is very clean, you get good service here, only the menu bowls are unfortunately very worn, lots of flaws in the stoneware, which of course doesn't affect the quality, just visually disturbing. It has now been fixed!

Very, very tasty and recommended

Very good burgers 🍔, tons of variations.

The citizens are simply awesome. 👍🥰😉

Super tasty and cozy, very nice and highly recommended

Super inviting burger restaurant. Anyone who comes from Bergisch Gladbach or the surrounding area has already heard of BURGERFAKTUR. Very friendly and courteous staff. You order at the counter, drinks are available self-service from the fridge and then you go to your seat with a buzzer. After a really short wait, the food is ready to be picked up. The burgers 🍔 are prepared very lovingly. Can be ordered individually or as a menu with fries and a drink. Plus a selection of sauses/dips. The taste is really first class. I can only recommend trying it yourself. The boss himself always tries to keep an eye on everything and is very customer-oriented and extremely friendly. Thanks for a nice stay, we'll be back soon. PS: What I would like to emphasize particularly positively is that the visit was totally uncomplicated, even with a dog. Ask in advance by telephone and be informed directly that dogs are welcome. 👍🏻

I've been to many countries and cities and eaten burgers almost everywhere. Your burger has been my absolute favorite burger for about 4 years! These are simply the best burgers in the world. Last week I tried something different for the first time, namely your Smash Burger and it was absolutely amazing. The ambience is simply great and the service is very nice and friendly.

With an open kitchen where the preparation is visible to everyone without questioning hygiene. The citizens taste great and the staff is always friendly, what more could you want! Keep it up!

Great food, great quality, great prepared, super friendly team..

We are always completely satisfied...

Self-service with cool burgers. I don't want to rate the value for money, you have to do that yourself. The store definitely deserves a chance to try it out.

First visit there. I thought the burger and fries were good, but the employee at the checkout was extremely unfriendly. We weren't allowed to sit where we wanted, even though the store wasn't full and no table was reserved. The employee told us this in a tone that simply doesn't work. If I hadn't been so hungry, I would have left straight away. Too bad!

Great atmosphere, burgers are very well topped, fries were crispy but not dry: overall simply great food

The food must be ordered and paid for at the counter. There is no table service. Food was tasty and the portions were good.

Simply delicious 😋 Friendly shop. Always happy again!

Super nice people, very good quality food, fast, reliable when ordering by phone, just perfect!

Exceptionally delicious burgers! Open kitchen, very friendly staff and cozy atmosphere. Absolutely unreserved recommendation! I would love to come back.

Very tasty burger eaten. Gladly again

Very tasty burgers and fries. We don't eat burgers often, but when we do we go here. The burgers are juicy and the ratio of sauce, meat and salad is perfect for us. The furnishings are modern and very attractive. The employees are all very friendly.

The hottest burgers and the hottest fries and stuff!

Some of the most delicious burgers, it's a pity that it's only self-service