Burger King Linden in Linden

very unfriendly staff!! Food is okay

The service at the drive in is not reliable and the service is sometimes unfriendly. Also absolutely unreliable when ordering home.... Food was announced for 30 minutes. No one responded to calls. After an hour, finally the answer. Food arrives in 15 minutes. I'm standing at the door on time and waiting for my food... For 10 minutes This branch is absolutely not recommended. Update: after 1h40min (1h10min later than announced) the food arrived after several delays.... Cold and limp... Insight or an apology --> none...

In the drive-in, we heard employees making racist fun of customers - only the microphone was apparently still on! “For the fat alman in the back, 2 more whoppers”

Delivery catastrophic man waits forever for his order

I actually don't care what it looks like in most restaurants, especially at MCes & Co, but I do have a bit of a claim somewhere: I've eaten in a lot of bad places but this is definitely in the top 5%. There was a moldy salad stuck under my table and the two salespeople who were there stood in a corner for 3 minutes and only responded after calling for the third time, which may have been because they only spoke 10% German, but if you think they had something to do or were busy with the urgently needed cleaning, you're wrong because they were both on their cell phones. The burger I ordered was the wrong one, the fries were cold and the tray had no base, and they had also forgotten my second mayo. PS: When I suggested that there was a moldy lettuce stuck under my table, one of them said just remove it later, but when I came back two days later, the thing was still stuck there. PPS: Lettuce removed after 1 week

I went to get a hot brownie and when I got home I had a lump of coal in my hand. The thing was rock hard and completely burned out. I've never seen anything like it. Also the ice cream machine is broken as usual.

My last visit to Burger King was a complete disappointment. The food was not only lukewarm, but completely cold and tasteless. The fries were soggy, the burger was dry – simply a disaster. The interior was freezing cold, so you couldn't even sit down comfortably. Even after a complaint, the staff showed no understanding or accommodation. Such service is absolutely unacceptable. I definitely won't eat here again!

02/14/25 / Waited 15 minutes for a child in the drive-thru on Sunday - then the ice cream machine was broken 😱

I went through the drive through. The food is colder than room temperature. I ordered a burger and chips. Drove for 5 minutes after I bought it. Cold

I have never seen a Burger King where the ice cream machine has been broken for a year……..ridiculous…..they have lost me as a customer!!!!

Locally ok, staff friendly. Food tasty and hot. Toilets smell and are dirty. Sorry, doesn't work!

Not very clean, burgers lukewarm and fries cold! Not particularly recommended

We waited at the checkout for 10 minutes while the employee chatted with a friend at the checkout. Even after being asked, he didn't think it was necessary to serve us since there were 5 people at the checkout in the meantime who wanted to place their order. Then everyone waiting left.

We ordered the food online and wanted it delivered as early as possible. So I called quickly. The gentleman on the phone was very helpful and friendly. The food was then delivered at the perfect time. Everything was there, everything was warm and delicious. There was even a surprise. Mmm very tasty. Thanks!

A Burger King branch right on the motorway near Gießen in an industrial area with various shops and restaurants. The interior is large and very clean, but there are no order counters, you order at the counter. Large parking lot. Staff friendly and hardworking. Unfortunately, the burgers we ordered weren't hot enough, rather lukewarm.

There is no service in the drive thru. Unless you drive directly to the window. Ordered 4 things. (3 as a coupon via the app. The wings separately) 15er wings 6 cheese nuggets 1 chili cheeseburger And a Whopper Jr. The whole thing on January 21st, 2025 at around 11:50 a.m. If someone from service wants to take the trouble and check it. But I don't think that will happen. The wings, which looked like they had been kept warm for hours, were at least warm but unfortunately anything but tasty. The 2 burgers were cold. Not lukewarm. Not warm. Cold! The nuggets were lukewarm, but unfortunately far from melting cheese. In other words, just under €23 was paid for very poor preparation. Apart from the constant “eh brother, do it....” talk from the cashier. Very unprofessional. The last time I was there felt like years ago after I wasn't satisfied. But unfortunately you never stop learning. There is still an increase. Unfortunately only in the negative. For me it's finally over. I really like eating BK, but Giessen seems to be a separate category. Too bad

We were visiting Germany. I think it's the best. We call it sure.

No order terminals, no screens to see the progress of the order, benches broken, it was very cold, no selection of toys for the children's menu, the children's chairs are not suitable for small children. You can't pour the drinks yourself like at some other branches. The service was polite.

I have never experienced such poor service. We ordered and paid until it turned out that you no longer had a product in stock. Then they said: “Oh, whatever, we’ll just do something else.” When I asked what you were doing instead, they couldn’t give me an answer and called in the manager (who, by the way, also served us). He then suggested that I add a second fries to the menu instead of a crispy chicken tortilla?! Never seen such an incompetent team. Based on the previous reviews, I'm glad I canceled everything.

Terrible. I ordered a regular Whopper and two small ones for my friend. Instead we got two extremely dry small burgers where you could almost only taste the bun. Ingredients were forgotten in the big Whopper. When we asked to add the missing ingredients, the burger was heated so much that it became completely mushy - even though we never asked for it to be heated. In the kitchen the staff were chatting in a foreign language and laughing, which worried me as I don't know what else was done with the food. An absolutely terrible experience – I cannot recommend this place to anyone.

Everything was very good, Linden Burger King was great

The atmosphere was fine and the staff were friendly and the food tasted good

My experience at Burger King was extremely disappointing. We arrived at 11:20 p.m., but the staff member told us we weren't allowed to eat in the restaurant, even though it was officially open until 12:00 a.m. He justified this by saying that it was an order from the boss. I was there with four friends and had to wait 20 minutes for my order, while my friends couldn't even place their orders until after those 20 minutes. The staff was extremely unfriendly and showed no understanding whatsoever. This combination of poor organization, rude behavior and a lack of customer focus had a very negative impact on the visit. I hope Burger King takes this criticism to heart and takes appropriate action to improve service.

An exceptional experience thanks to Rihab ! Not only were the dishes delicious and generously served, but the service was truly the cherry on top. Rihab, with their warm smile, keen sense of service, and natural friendliness, made our visit unforgettable.

Forever a long wait. No screens to order from. Burger not tasty. Food not really hot. Seats are pretty broken, floor and tables are sometimes very dirty. No toilet paper in the toilets. Not recommended at all.

The menu on the display board changes so quickly that you can't decide what to order. Please make it slower or make order terminals

It tastes good Fast service Clean

Ordered via Lieferando was also on time because only half of the order that arrived was wrong. Called several times and no response. So what does that always tell us?

Everything is mediocre, but not bad.

3 overwhelmed employees who have difficulty communicating. There is no longer any fruit or squeeze in the King Jr. Meal, but the price remains the same and no information. For this branch 1 star is still too much! Then go to McDonalds!

Food is always fresh and friendly staff

You wait a long time for burgers that are cold and hard when you unpack them at home. Fries not cooked through. Relatively disgusting. 3 cars in the drive means a 30 minute wait. 6 burgers are stuffed into a bag by any means necessary. Not good for the prices being quoted. Little tip: McDonald’s right opposite Today on November 19th, 2024 I found out that this store simply doesn't redeem crowns via the BK app. Ie. If you have collected points in the app, you cannot redeem them there. This almost borders on fraud and is at least misleading

It's amazing Amazing, clean and respectful There will be more and more information and more information ❤️❤️❤️❤️❤️

Disastrous service. Order billed twice and argued for 15 minutes with the shift manager who didn't understand what the problem was. We finally gave up and accepted the €10 loss because he didn't understand or speak a word of German.

Loud children shouting "Bobr Kurwa" or something, really annoying

The last trash! Service underground! And the staff doesn't understand a word of German. EC card payment in the drive in not possible because the device is falling apart?!

The staff at the drive in could really be friendlier.

I do not recommend!! Lack of competent employees. The burger was made, then rested for 10 minutes and cooled down. At the same time, the ladies who were responsible for packing were hanging around and doing nothing useful, just looking at the screen.

We ordered via the BK app and had to wait 2 hours until our food arrived cold (35 minutes were planned according to the app).

The food is ok but the staff is totally lost. You order something and get something else! I'm new to Linden and was there for the 3rd time and got the wrong food 3 times. The manager is totally unfriendly!!!

Clean, bright. friendly staff, the entrance and the parking lot are a bit narrow or small.

The food was cold, half of it was missing and the lady at the checkout waited 20 minutes and obviously didn't want to do her job. Don't understand that you have to wait 20 minutes for the food even though the store was empty and the food was still cold

This shop is impossible. Ordered food, paid with card, which was also displayed. But we had to pay again because it apparently didn't work. We then discussed things and then left very angry. Of course the money was debited and we didn't get any food. And complaints to Burger King are not responded to either! Really outrageous

A Burger King restaurant that meets all expectations. Food was warm and tasted good, as expected. Friendly team.

Oh man, 2 men just working, waiting more than 30 minutes until the food was there! buegerking what happened to you? Pay people decently so that they want to work for you again. That's how you can lose customers 🫣, you won't see us again anytime soon...

I'm normally only used to this kind of dirt in a big city. Despite there being few guests, the tables were not wiped down and the tray shelves were overflowing. The fries were cold...

Waiting for half an hour every time even though there are only two cars in the drive in. It doesn't happen anywhere else.

"Katastrophe" wenn man Lust auf was Warmes hat. Es war alles kalt und nach dem Reklamieren bekam man wieder kalte Burger und noch kältere Pommes.

The next Lost Place will be here soon. The property is quite run down, dirty and cold now in the autumn days. The last renovation was a few years ago. The self-service terminals are missing, the cashier's scanner has already been taped several times with tape. I don't want to report about the toilets. The service is also difficult, the staff does their job according to the rules without any friendliness. It's a shame that these essential things are destroying fast food. The quality of the food is consistent with BurgerKing, not bad, but not made with the necessary care either. The warmth also leaves something to be desired. In the end, the food here is just a stopgap to tide you over from quick hunger

Staff half serve you at the checkout and then out of nowhere serve the drive in and take 20 minutes to take the order

It's not possible to be friendly, one person and grandma can't do that Not enough staff

What can you say about writing!?

So such a bad and lousy shop. Waited forever Most of it would then be forgotten. Employee at the checkout collects money and then grabs fries with his money fingers. Burgers were lukewarm. Souchen would be forgotten.. Been here last time... Maybe you should think about training the staff and German courses wouldn't be bad. 9/22/24 4:34 p.m

Long wait, eat cold and half of it is missing. Hygiene is also non-existent. Everything, whether food, money, etc., is touched with bare hands. Not even the lady in the kitchen is wearing gloves or other protection. After this experience I won't be coming back.

Saturday 12:57pm Food ordered for delivery should be delivered within 60 minutes. You couldn't reach anyone at Burger King by phone. Status on website: being prepared. At around 8 p.m. an email came: Something went wrong with your order. We would be happy if you order from us again. Desolate service meets total refusal to work = Burger King Linden. Here even one star is too many!!

I have been visiting this store for years and have regretted it so much. Burger ice cold fries as well. Free stomach ache. It was also very cold overall. I won't spend any more money on this.

There wasn't much going on and we waited forever for the food. And then half cold. Too bad

Eating cold fries too, and friendly service, the bad Burger King, I'd never be hungry again

Unfriendly service, has no idea about the cash register system and the bread was extremely dry. The points from the app could not be redeemed here.

The guy in the drive today was just a disaster. (12:50 p.m. / August 30, 2004) Asked 1000 times whether mayonnaise or ketchup. Said mayonnaise 2x. In the end there was no mayonnaise or ketchup. Which could be forgiven if this hadn't happened every time. Next time megges again. It's also a complete disaster, but there's always mayonnaise there 😉

Nothing was going on but I had to make myself known to be able to order. Special requests were then not taken into account for a burger.

The meat really horrible, inedible and the staff looks like they haven't showered in weeks.

We ordered the food online and wanted it delivered as early as possible. So I called quickly. The gentleman on the phone was very helpful and friendly. The food was then delivered at the perfect time. Everything was there, everything was warm and delicious. There was even a box of churros to try. Mmm very tasty. Thanks!

We took a short break here on the way to Sauerland. Food good, fresh and ready quickly. Sanitary facilities clean. The atmosphere is rather impersonal. System catering. Unfortunately, the staff speaks German poorly.

What a shop! No staff, long waiting time! I'm gone! Never again!!!!!

The floor worked and I didn't do it well. The long chicken had so much mayo on it that it wasn't eatable.

Hier sollte man am besten immer vorbei fahren ,da dieser Bürger King Laden mit den Beschäftigten nicht ihr Geschäft versteht . Drive In und nichts los im Restaurant . trotzdem Wartezeit und am Ende können sie nicht mal eine Bestellung aufnehmen. Sind am Drive In Schalter durchgefahren -nie wieder !

Two customers in the store ordered at the drive-in and waited 5 minutes even though no one had ordered before us. After waiting 5 minutes, the lady was unable to take an order and rudely asked us to drive to the counter. Then we drove past the counter. Never again!!!

The food was fresh and delicious And the employees are respectful

My visit to this Burger King was a complete disappointment. At first I couldn't redeem my voucher because the checkout system supposedly had "problems". Then came the absolute low point: the ice cream machine was broken! I was so looking forward to a milkshake, and then this. When I finally got my burger, it was cold and tasteless. The fries were soggy and the staff seemed annoyed and unfriendly. This store is a disaster! I definitely won't be coming back.

For a little hunger in between.

Ha yes, that's how it works, a very long wait until the burgers were ready. Still, they were lukewarm at best. We were disappointed. Next time we'll try the competition on the other side of the intersection.

Very frightening. The kitchen employee puffed on an e-cigarette several times while working. Unfortunately, the burgers were inedible because the lettuce was already yellow, slimy and partly moldy 🤢 The employee at the checkout seemed to have absolutely no interest in her job and wasn't afraid to really show it. Very unfortunate and harmful to health..

Rubbish, won't open even though it should have been open for 45 minutes

Service slow, taking 10 orders and getting none finished. Waited almost 25 minutes for the food (after normal meal times)

This King is just annoying. Waited 15 minutes, no one at the counter, no service and people from the kitchen don't even look at you. I left the store annoyed again. Never again BK Linden

Extremely bad service!!!! I now stand in the drive-thru for what feels like 15 minutes because only incompetent staff work there. Please put people there who understand you and give you what you ordered!!!

The shop should be closed Just the way the employees walk around or work there makes you miss eating. Inside, the facility is somehow half developed 😂😂

The shop is getting old. There are no ordering terminals and some of the tables are dirty. The employees don't understand what you want. You have to repeat yourself constantly. Orders often take a long time and you have to wait forever for something small. The quality is terrible. I've been to various BK branches and this one is by far the worst.

Doesn't even deserve a star. The employees are unfriendly, almost don't understand what you want, and are sometimes dressed grubby and dirty. One of them constantly rubs and wipes his nose in the front counter area, then goes to the back without washing or disinfecting his hands and then, without putting on gloves, greets the citizens who are clapping together in a very careless and listless manner. Finally, hit it again with the flat of your hand, wrap it up and then throw it into the burger warmer. PURE DISGUST 🤢🤮

Always good for a quick meal...

There are no order terminals. Card payment only possible at one checkout. The process took a long time and seemed chaotic. Apparently a service employee had said that. But its organization didn't really work.

We got in there and it was busy. The employees were completely overwhelmed and hardly spoke any German! Despite King Jr. Menu we should pay for the toy. And when we had our food after half an hour, they were very unfriendly and “threw the toys after us” and our daughter was very sad and shocked! Because with other BK there is always a toy without discussion!

35 minutes. Waited for an order in an almost empty restaurant, employees listless and unmotivated. Food carelessly thrown into a bag. Ambience unkempt and tables dirty. Other BK restaurants show that things really can be done better. I won't be entering this BK again.

By far probably the worst Burger King in all of Germany. After consuming it, 5 out of 5 people had stomach problems and nausea.

Unfortunately there was hardly a clean table. Even though there was hardly anything going on and so many vendors, it took forever. The cheese sauce from the chilli ceese burgers had a bit of a bite and tasted strange. I used to like going there, I don't know what happened there to make it so bad now.

Unclean and old school with no ordering terminals

Absolutely not recommended. Disastrous service. No customer was in the store when they ordered. If you order 4 menus, 1 ketchup should cost 50 cents extra. After the 4 burgers had been on the shelf for around 10 minutes, they were cold. Burgers were handed over, fries and drinks were missing. The issuer then disappeared. When he asked his colleagues, he came back and asked what was going on. Gave the burger back and asked for the money back. Surprisingly, this went relatively smoothly. However, this was definitely our last visit!

No self-service terminals, but the app can still be used if you find the right employees at the right (only) checkout with what appears to be a very improvised scanner. The first employee we met didn't know what we wanted. Either language difficulties or she wasn't trained properly or both. Then another employee noticed this and took our order very listlessly. At least the food was as usual and the restaurant seemed clean. Unfortunately, the underside of the tray wasn't completely clean.

The food is delicious and fresh Staff nice and respected

I went to Burger King today and unfortunately had a disappointing experience. The store was packed with lots of parents and children, which is generally fine. However, the two employees at the checkout were obviously overwhelmed and couldn't cope with the situation. It wasn't until half an hour later that I got my turn, even though I was next in line and had only ordered a small thing. Unfortunately, I got a stomach ache after eating and had to go to the toilet several times. I also noticed that the employees were not wearing hairnets and no gloves were being used in the kitchen. Hygiene standards were not met, which is very worrying. I hope that Burger King takes these issues seriously and takes the necessary measures to avoid such incidents in the future.

The food is delicious and fresh.

I was just at Burger King and had one of the worst experiences of my life. At the McDrive I was completely ignored. Despite the employees repeatedly honking and speaking to me, I was simply ignored. After what felt like an eternity I was told that there would be no McDrive today because they were apparently too busy. This is absolutely unacceptable and unprofessional. Why is there no sign or notice that the McDrive is out of service? This ignorance and lack of service are an absolute no-go. Burger King, that's not how you treat customers!

I went to Burger King in the evening to get something to eat since it was getting quite late. My friend sent me a screenshot from the app with the QR code that I wanted to use for the order. But at the checkout, my code, which I presented on my cell phone, was only looked at and then the two products that were shown were manually typed into the checkout. When I asked him to simply scan the code, the employee stood his ground and assured me that he could do it that way. I told him that it was just a screenshot but he didn't want to know anything about my QR code. I was visibly annoyed and finally left with both things. It is impossible for a customer's explicit wishes to be simply waved away several times. During my wait I couldn't even sit down without sitting next to leftover food and uncleared trays. That was my last visit, so I prefer to go to other branches that place more value on customer friendliness.

Stunned!!! Ordered 4 menus, a single burger & chicken nuggets and a single burger was right! Fries cold, rolls dry and hard, Coke tasted more like water than cola!!! Really the last!!!!!

1 star is absolutely too much but unfortunately you have to give one to write something here. There were hardly any customers in the shop, or not so much that all hell broke loose, there was a customer in front of us who probably had to wait half an hour herself, and we behind her too. The staff is absolutely not capable of anything... All the other customers got some of the wrong things then suddenly everything had to be redone and then there was a chat among the employees……. Absolute disaster in the store, garbage is overflowing everywhere, but the main thing is that they have the shisha bar and music under control 👍🏻 Went out of the store after 30 minutes without ordering. 👋🏻

Guys, this is the worst BK in Hesse that I have experienced so far! I send my girlfriend a QR code that this employee just has to scan, what does he do?! Instead of scanning it, he orders what he sees above (2 items!) It was ordered for the whole family, my girlfriend quickly gets annoyed and of course goes home with the food for the hollow tooth. All he would have had to do was scan the code or the order number from the app. QUOTE FROM THE EMPLOYEE: I don't need it! SOMETHING INAPPROPRIATE! FINALLY LEARN THE GERMAN LANGUAGE IF YOU ALREADY LIVE IN THIS COUNTRY AND WANT TO WORK WHERE GERMAN ORDERS FOOD! From now on I'll only be going to Butzbach, the shop and the employees just deserve love!

Never had such a bad meal at BK. I have visited the store several times over the past few months. I usually prefer to go to BK rather than MD. But I've never eaten as bad as here at Burger King Linden. The service also leaves nothing to be desired. Orders not understood correctly. Wrong packed. Wrong change given out. Unfriendly and bored. Often meat, cheese or rolls are cold. I now avoid the branch and prefer to drive 5 minutes further into the Schiffenberger Valley. Not only is the food much better here, but the staff is also friendlier. !

The burgers themselves taste good, they are freshly prepared and so you always have to wait a bit (very untypical for a fast food chain) The staff however... If you don't take the products exactly as they are advertised and maybe you don't like something on the burger or something like that, it always becomes difficult because the staff only speaks broken German and doesn't really understand what you mean. Unfortunately, you cannot assume that the burger will be prepared as desired. But you still pay the extra charge. Unfortunately, I also noticed how the staff talked to each other in a derogatory manner about customers and were amused about why they had special requests and why they wouldn't just eat the burger as it is. It's absolutely not possible in the service, there should definitely be better management and more trained staff.

I love this Citizens branch... The employees are more than just great... Always friendly, always quick and polite... One of the best Citizens Kings I've ever been to