Burger King Lauterbach in Lauterbach (Hessen)

Sometimes very bad service, apart from the guys who are really great.

Stood in the drive in for 45 minutes with 3 children in the car and couldn't move forward or backwards. Completely overwhelmed with the work and still nothing happened when I asked. People were served in the restaurant but not in the drive. Never charge juice again.

Missing food and no children's toys on the king Jr. menu, no replacement offered, just disbelieving looks, unclean tables. The service should perhaps go back to elementary school in places based on their choice of words. In my opinion, using words like "shut up" and "Digger do whatever you want" in the kitchen in the presence of children so that you can hear them throughout the restaurant is simply not appropriate.

Super slow, always eat cold. Staff are always employed by third parties or have private conversations.

Service was, apart from one, without a plan.

Since there is no longer a McDonald's in Lauterbach, Burger King doesn't seem to have to make any more effort. Waiting time for 2 burgers, onion rings and fries almost 10 minutes. The onion rings were soggy as if they had been lying there for an hour. There were no more chili cheese nuggets available (and that was Friday evening). You won't get the new tortilla burgers in the program at all. That was the last time I got anything there for the time being. Next time I'll get a kebab if I'm in a hurry.

Good day, Order number Q6PMYQ. On November 28th, 2024 we placed an order at Burger King in Lauterbach with 2 hot brownies and a peanut ice cream. When we got our order, we got chocolate ice cream instead of peanut ice cream. We contacted the employee and tried to explain in a friendly manner that we had received the wrong ice cream, but he was very anti-social towards us and insulted us several times, even in Turkish We tried to explain to him in a friendly manner that the order was wrong. We have a video of the phone call because we had called before and he insulted us and hung up immediately. Best regards

Was good Service was very friendly It was neat It went quickly without a long wait

We stood in the drive through for over 20 minutes even though there was only one car in front of us. When we had made our presence known after 20 minutes, we were still being insulted. Despite prior agreement, the burger we ordered was incorrectly topped. Another 5 minute wait.

You enter the store and you can already see that the staff is awkward. They weren't wearing work clothes. One might think that these people who serve me are not trained staff. The following situation: I ordered two cheeseburgers and a small fries. At that moment the only problem was entering this into the cash register. Attempts to point out errors in the order were in vain. The waiting time for my order took unusually long, too long. The line behind me grew steadily longer and my displeasure and that of the other guests increased by the minute. Even with a delivery with the delivery destination “as quickly as possible”, the total delivery time took 2 hours. The order wasn't large, it was just 2 menus. I am of the opinion that if nothing changes in the staff and the way of organization, this restaurant will not last much longer.

Far too slow 10 minute waits are not uncommon, just too few employees who can't keep up...

Waited for over half an hour for my order today, I couldn't be given any information about how long it would take until the 2 menus I ordered were finally ready. I then got my money back, they showed zero interest in satisfying me as a customer, let alone a word of apology.

Didn't deserve a star, 2 hours late, everything was cold and the order was also wrong. Hopefully McDonald's will open again!

While you want to order on the drive, the two chayas giggle loudly through the kitchen for over 10 minutes. Didn't even check that there was a car there. Best service ever. Then I'll go to the kebab. At least I'm called boss.

Food was supposed to be there after 30 minutes and came after over 90 minutes. Completely cold and the salad dressing was missing. Plant-based chicken on the salad was not plant-based. Restaurant refuses a refund. Very bad service. Is getting worse and worse.

Coupons couldn't be scanned at the terminal, so I wanted to order at the checkout. I was initially made to wait for 10 minutes even though there was enough staff there. Then I am asked in an unfriendly manner whether I had already ordered. And then I get told that the coupons are not available. Well, then I left again, never again

When ordering, please plan that you will have to make a phone call afterwards. Less than 1.5 hours waiting time is exceptionally good. It's happened several times, I prefer to do Birger myself at that time.

Extremely bad dirty citizen king. I was traveling on my motorbike and wanted to quickly eat something and go to the toilet. Toilet was extremely dirty, glasses were smeared, toilet paper was lying around everywhere, I went straight back out. At the checkout, no one was wearing normal Bürgerking clothing, everyone was wearing private clothes, everyone looked cooler than the other, like a cheap kebab shop. Ordering was quick and that was ok. I wanted to eat inside but had to search for a long time until I found a clean place, everything was smeared and had leftover food. I don't know if BK is selling its branches now, but it wasn't a BK as we know it.

Delicious fries and a large selection.

Everything's good so far, but we'll have to wait a long time. Holidays and very crowded.!!!

Very dirty, there are chips, receipts and leftover food on the floor everywhere, spilled drinks that were not cleaned up, just paper towels put on them even though there were enough staff at the checkout. Things don't look any better outside in the parking lot, there are cups lying around everywhere, etc. but they're already faded as if they've been in the parking lot for weeks, the trash can is overflowing... it can't be that dirty 👎

The ice cream maker has been broken for months. So no ice cream or shake. Coupons (advertising) cannot be used. Or you get something that you don't actually need or want. The staff was initially quite unfriendly. Things have also often been missing. This time we took a look straight away. They seem to think that since they no longer have McDonald's as competition, we'll just accept it all. They also cannot cope with the resulting increase in customers. 1 month later same thing...

We have never been treated so unkindly in a Burger King. The boss yells at us not to order at the counter. Of course he had left us and others standing there for 10 minutes beforehand. My son was standing right next to him. Eating takes forever. Everything was just mud and disgusting. We will never eat there again

I was completely drunk and waited 2 hours for my food. Leude prefers to order somewhere else.

Ok for a fast food restaurant, friendly staff

If you cannot deliver to a group of 10 people due to capacity reasons, please let us know in advance. In any case, I no longer need what I experienced today. I got something of everything, a few burgers happened to be right. Lots of sauces that I didn't order, not enough drinks, etc. I'm not one to complain, but that was really unpleasantly bad.

Disgusting! 20 nuggets don't go down well without sauce. Burger ice cold with a 2 minute walk home also a bad joke. Absolutely speechless, if you can't even pack fries and a few burgers in a bag, you should stay at home.

I haven't seen such a bad BK in a long time. Toilet was under water. Several people complained that the food took far too long. The employees were discussing with each other at the front...disaster Fries limp and unsalted and burgers only lukewarm

Extreme Wartezeit, unter Bevorzugung des drive in, extrem unfreundlichen Personal, Essen schmeckt nicht. Unter aller Würde

Since the competition from McDonald's in Lauterbach is no longer there, Burger King obviously thinks that you can do whatever you want. The waiting times are sometimes very long. New products are sometimes not introduced at all. The fries were a disaster on my last visit and the ice cream machine was also broken. Recently I had to wait about 20 minutes in the drive-thru (as the only customer) to be served, even though there was nothing going on in the branch itself. Apparently the staff just didn't feel like serving me.

It took over 20 minutes for a small order because the staff who were supposed to be working at the checkout were just hanging out with friends and didn't take care of the orders. In addition, orders from friends with them are given priority and delivered first.

An order: 20 pieces chili cheese nuggets Plant based big King XXL Plant-based Long Chicken Great fries 0.5 cola Receive: Plant based big King XXL Plant-based Long Chicken 0.5 cola In the car I noticed "the fries are missing" Back in and ordered the fries or alerted the employee that the fries were missing Got small fries Her colleague only made her colleague feel insecure Something like “As soon as she places an order, half of it is missing.” I felt a little sorry for her because she was a little overwhelmed and seemed a little helpless Oh well, the poor thing just did its best not to let on and apologized When I got home, I quickly shoveled everything in and in the end realized that there were chicken nuggets in the package instead of chili cheese nuggets Well, what can I say It is better to visit the store when there is little going on Even if there were more staff on a Friday evening But then the order is correct

Sehr gut, unsere Bestellung kam von innerhalb 5min Sehr nette Mitarbeiter/in . Hat sich richtig gelohnt, würden jederzeit dahingehen 👍🏻

I ordered it's half an hour and it took more than an hour but otherwise the service was good

worst delivery service. Something is missing from every order

Such a great team! My daughter has a gluten intolerance, when we asked if we could use our own bun, a burger was prepared for us with the gluten-free bun. The little one is overjoyed! She can finally eat burgers again. Child happy...parents happy...what more could you want!

Bad conditions, long waiting times, give small change in 5 cent pieces

Shift manager Can is the very best. Even with technical problems, he has everything under control and is super friendly!!!

Delivery via the BK app was processed very quickly. Didn't wait 20 minutes. Food was complete and nice and hot, nothing to complain about.

The whole operation was run by a single pretty young woman. She was everywhere, helping out while the others stumbled around clueless or showing off. Bad staff situation - bad management!

I actually always enjoyed being there. But that's over!! There was nothing going on, I waited forever. Food wasn't tasty, incredibly greasy and cold, Condition had no idea what she was doing...I'm annoyed I spent money on it!!

I had it delivered, everything came on time, everything was fresh, everything was there. Driver was friendly. Gladly again

No stars, the wait was too long, the employees only talked, they didn't do any work, one of them can hardly speak any German, please close the shop

Unfortunately, tables and ordering terminals were very dirty and greasy. The waitresses were also very short and overwhelmed us despite there being less customers and mixed up our order (3 orders for 4 people) and the order of 2 others with 2 orders and were so overwhelmed when I said that I had ordered a reusable cup Wanted to refill the drink again even though someone else was waiting for the same drink in the disposable cup.

There is a lot of rubbish on the terrace.

Something is always. This time I got diluted Fanta in my drive-thru order, which tasted more like water.

I've tested the store 3 times now and I'm more than overwhelmed. I come from Frankfurt and the Burger King there is rubbish in comparison. In my opinion, the Lauterbacher Burgerking cannot be described as a fast food restaurant because the food is too tasty for that. I don't know what you're doing differently, but you're doing everything right. I will definitely come back if I'm in Lauterbach again. The best Burger King in Germany! Ps: unfortunately you can't select what I ate in the evaluation criteria. I had a bacon king menu and it was mesmerizing. Thanks to the friendly staff!

We ordered. The delivery time was 1 hour and 30 minutes. For a fast food restaurant that is 8 minutes away by car, that is very bad. However, all the sauces and sour cream dips were missing, even the ones we ordered specially, the food was cold and the fries weren't cooked through and the curly fries were simply replaced by fries.

We ordered there and they forgot the sauces for the nuggets and fries. Instead of curly fries, we got normal cold fries.

You have to wait a long time. And mayo or sauces are unfortunately missing.

I was just at Burger King with Vbmg. My fries weren't wrapped, my chilli cheese fries were barely filled and there was just a small dollop of cheese sauce. At vbmg, a whole burger was packed incorrectly into the bag instead of a Whopper, a Big King was put in. You have to check the order completely on the spot otherwise something goes wrong very often. It's not the first time something like this has happened

Ordered via Lieferando and after more than 3 hours there was no food and the order was simply canceled after calling

Listless employees encounter customers who (are allowed) to park their bikes in the store.

Fast food sometimes works differently. Otherwise clean and friendly staff

The food was cold. The tables are all dirty and we don't want to talk about the waiting time.

About lieferrando ordered delivery over time. When you call the store, you get too annoyed and insulted on the phone when you ask when it's finally coming Something like that sucks

You can go there every now and then

Ordered via Lieferando, food arrived late and the goods were missing. Called the store and asked for the delivery to be made later, and was only told that the driver would soon be finishing work and that there was nothing that could be done. Unfortunately it wasn't the first time and we asked to receive the delivery we paid for and they simply hung up on us. Food tasted like it had been sitting since this morning, dry and cold. This is how you lose customers 👍

It's a disgrace how long you have to wait until the order arrives via Lieferando

Little fine citizen King. Always nice staff and always fresh warm burgers and fries. People like to go there.

I've always been a fan of BK. Since there are no more MC's nearby, I eat here even more. It always tastes very good and the employees are always very, very nice. It's just that sometimes the deliveries are so bad.

Fast service, freshly prepared, warm food. Everything perfect Above all, all tables and restaurants: clean

Clean, friendly staff and good location.

A normal Bk where you like to go. Nothing extraordinary and nothing negative. 👍🏼

total disaster. 2 hour wait, food was bad, cold and the order came with 2 errors for the three burgers ordered.

The staff isn't the friendliest - but I'm not sure if they were really Burgerking staff behind the counter, because some are wearing Burgerking clothes, some are just street clothes. They also have a lot of fun working together. They like to fax and laugh, which on the other hand is nice. Even if a few things were forgotten, replacements were delivered quickly - even twice - but we rejected them straight away. I can handle the fact that the staff address each other as “digger” etc. - we are in a fast food restaurant where you tend to find young people and it is not always 100% clean and the burgers simply look 2x smaller than in the pictures... that is okay. Don't have any expectations - I expect higher standards in good restaurants - not in a fast food restaurant.

I am of the opinion that you can politely ask the customer if you don't understand something. After all, it's not my fault if the staff's German language skills aren't sufficient. I was served so unfriendly several times that it was now my last visit there. Sometimes you don't even know when to speak, the staff behind the counter can no longer be recognized, some of them look as if they had fallen out of bed at home in their pajamas. No uniform clothing, on the contrary, shirts open up to the belly button so that you can see all of your delicious breasts. It was absolutely terrible, but it used to be better.

Lousy food preparation. Pretty much EVERY 2nd vegan burger patty is burnt and/or totally dried out! Instead of preparing them fresh, the patties sit in a heated dish for ages and dry out there. Also applies to the vegan nuggets. Nobody seems to care. Unfortunately, this also happens in other branches, so changing doesn't really help. However, I will buy somewhere else for now. UPDATE 02/2024: Now the oven is finally off! Meat patty on a plant-based long chicken... Now it's over with BK. Thank you and goodbye.

Fast food works differently. I don't want to have to wait forever for a standard burger. And with a few exceptions, the staff could learn “hello.” Customer friendliness is different.

The first burger at Burger King that I liked. But the service mixed up the burgers and the side dishes. The staff talked about it but didn't approach customers to correct the mistakes. They only responded to complaints. This is not customer service!!!

Out of 4 order terminals, only one was in operation! Entering the order wasn't exactly easy, very confusing. The service wasn't exactly talkative. Toilet service was supposedly done but there was a very unpleasant smell in the washing area. Last point the food Two portions of fries and a long chicken fries very small and the long chicken just cardboard!

Seating is poor and ordering took a long time. Not all dishes could be ordered.

Something like today has never happened to me. The man at the drive-thru was unfriendly and when asked why the sundae was only half full, the answer was: that's just the way it is. If I could give minus stars I would.

Preferably no star. We ordered via Lieferando. After waiting for 2 hours we called and asked what happened next. Employee said he didn't have a driver. We then asked why they were offering to deliver. His statement was “Then why are you even ordering it from us” and then hung up. I still don't understand the connection, but I understand it well. Let's see if we can get the money we already paid back.

We have now been waiting for food for almost 2 hours even though the waiting time was stated to be 35 minutes. After calling the BK, the guy was super rude and said it would take at least another hour and they wouldn't let us cancel it (we have small children and 1 school child, there's still an hour of waiting - a catastrophe) It's just cheeky.

Order cheeseburger menu... fries were great. I wasn't that enthusiastic about the citizen rolls, they tasted like they had been stored incorrectly and like rolls that were 4-5 days old, so 3 points off, they just didn't taste fresh

Unfreundliches überfordert wirkendes Personal, Essen lauwarm, unschön zusammen geklatscht ... brauchen wir dort nicht wieder : ( Leider haben wir etwas im Restaurant liegen gelassen. Haben einen Tag später dort angerufen. Der Mitarbeiter meldete sich mit " JA " .. hatte es auch nicht nötig auf Nachfrage zu erklären wen man denn am anderen Ende der Leitung dran hat . Ebenso wenig bemühte man sich nachzuschauen , ob unser verlorener Gegenstand noch da ist ... definitiv nicht wieder !

Also an diese Bestellmonitore werde ich mich nicht gewöhnen. Denen ist es völlig egal, ob die gleiche Bestellung im Menü günstiger wäre. Gab es früher nicht. Da wurde man darauf hingewiesen. Es gibt aber sicherlich Auswertungen im Hintergrund, was man dadurch heute mehr eingenommen hat, weil die Leute nicht aufpassen.

Sehr lange Wartezeit obwohl keiner im Geschäft. Essen wurde frisch gemacht aber lokal ist nicht sauber. Tische kleben überall lagen Essensreste war echt nicht schön

Nachdem ich fast 2 Stunden auf eine Lieferung gewartet hatte, bekam ich eine SMS, dass meine Lieferung storniert wurde. Dies ist nicht das erste Mal, dass dies passiert ist, während auf der Website und auf liferando gab es keine Informationen über keine Lieferung heute. Das ist lächerlich und höchst respektlos!

Ich habe fast 2 Stunden auf das Essen gewartet und eine Information erhalten, dass meine Bestellung storniert wurde. Es gab keine Informationen über keine Lieferung auf der Website und auf liferando. Dies ist nicht das erste Mal und es ist lächerlich!!!

Wir sind alles nur Menschen und Fehler passieren beim lieferdienst das ist auch kein Problem ich habe angerufen und habe ohne Probleme eine neue Bestellung bekommen vielen dank! Auf meinem burger stand sogar noch mal sorry drauf mega nett. Ich bin rundum zufrieden sie machen das Essen so wie man es haben möchte. Es gibt immer freundliches Personen. Der innen und außen Raum sowie die Toilette sind sehr sauber! Vielen Dank an das lauterbacher Team!!!

Haben hier in Lauterbach gegessen, soweit so gut, was uns nicht gefallen hat, haben die keine Lüftung in diesem Restaurant? Im Sitzbereich riecht es sehr stark nach Grillfleisch und außerdem ist es im Restaurant sehr kalt. Gefühlt war es unangenehm zu sitzen, wollen die Betreiber wohl , das man schnell wieder geht? Also meine Vorschläge: eine ordentliche Lüftung einbauen, oder wenn vorhanden, einfach mal einschalten!!! Und bitte eine Heizung einbauen, hier ist es echt zu kalt im Restaurant! Aber das große Problem ist die Lüftung, es ist auch verraucht im Sitzbereich, also gesundheitsfördernd ist das auf gar keinen Fall!!! Was ich mich auch frage, hat man normalerweise nicht einheitliche Bekleidung zu erwarten? Hier hat gefühlt jeder unterschiedliche Privatkleidung an. Vielleicht sogar ein Fall für das Gesundheitsamt?

Bester Burgerking Laden der Welt

Super Personal Super schnell Super essen

Einfach ein toller Platz um sein Essen zu genießen

War ein schöner Besuch im Burger King Mitarbeiter waren nett und das Essen hat super geschmeckt 👍🏽👍🏽

Sehr nettes Personal 👍 zwar wurde etwas vergessen, aber ohne Probleme nachgereicht. Eis mit viel Soße 😋👍

Obwohl die viel zutun haben sind sehr nett und korrekt

War okay ... Kinderstuhl war dreckig..und das am Morgen,sonst war das Essen lecker und die Filiale sauber

I loved it, the service is good and a cashier named mounia was really genuinely nice 👌🏻

Schnell und unkompliziert, schmeckt Pommes top Chilichees Soße der Wahnsinn 💯

Typisch BK - lecker wie üblich.

Bin Zufrieden. Bekomme schnell mein Essen und die Filiale ist auch sauber. Besser im Vergleich zu Mc Donalds um die Ecke. Bestellterminals Funktionieren auch alle immer Reibungslos. 👍🏻

Sehr lecker und Sympathie, pure liebe, komme wieder!!

Alles TOP und immer Gut bis jetzt!

Normal würde ich sagen Selbst mal probieren Bin ehrlich Lasst es

Alles wie erwartet und wie man es gewohnt ist in einem Burger King.

Sehr unfreundliche Bedingungen (eine Frau) als hätte sie keine Lust

Mein Hamburger war noch halb roh