Burger King Lauterbach in Lauterbach (Hessen)

Very nice shop and very clean, I like the food very much

If I could I wouldn't give a star! Worst Burger King where you can eat. Fast food hasn't been around for a long time and the waiting times are a disaster. The staff is completely incompetent, the food is always cold and the fried things are always cold and dripping with fat - disgusting. In addition, something is basically forgotten!!!

Were there on Monday, the staff is super friendly, the chilli cheese balls were very fresh, which I don't know any other way here. I'm happy to go there for fresh products. Guest room was clean Tray trolley was freshly cleaned and just put in its place

Very good service! 2 of our burgers were left in the drive in window and we drove off. We then had it delivered home and even got extra fries. They were very nice on the phone and the driver who brought it ❤️ they were there within 15 minutes.

Fast food sometimes works differently. Otherwise clean and friendly staff

Dirty, slow and overwhelmed employees. Still eating delicious.

Icy cold (ventilation was probably broken), there are no supplies there. Too bad, poorly organized branch. There isn't even a milkshake there...

Cold burger. Grease smear on the walls, there is rubbish on the floor in the guest area, dropped sauce packets, the tables are obviously not even wiped down. There really wasn't much going on, you can't talk about overwhelmed staff here, but no one there had an eye on hygiene. There are chips and other leftover food all over the floor in the kitchen, but instead of clearing them away, the staff simply kick them aside as they walk past. Absolutely disappointing.

During my last visits I noticed that the quality of the food has improved significantly. The staff also seems to be trying harder recently. Only the cleanliness leaves something to be desired.

Never order there when you are hungry, but rather when you will be hungry in several hours or days. I was 2 hours late, despite the fact that I ordered with an hour's lead time because I could have guessed it.😤😤😤

So honestly? This shop should be closed. Everyone works in private clothing. No gloves and makes customers wait unnecessarily. Absolutely disgusting

Unfortunately not recommended. Lots of mistakes - health and hygiene regulations don't seem to exist. Too bad

This store should be closed. I've really never experienced anything like that. I ordered there via Lieferando, after a short time it said that the order was almost with me. After over an hour there was still nothing. Then it suddenly said it had been delivered, which wasn't the case. Without further ado, we decided to get food somewhere else. Then suddenly after more than 3 hours they were at the door and of course they sent them away again. Let them shove your food somewhere else. This is really an absolute disgrace. If you don't feel like working, you should stay at home, really. And above all, this juice shop should think about hiring more German staff. Not that I have anything against foreigners, but hardly anyone there speaks German and is completely overwhelmed. I'll never eat there again. Should really leave the store. That would really help humanity. I wouldn't even give it one star if it were possible.

Hello, I was at the BurgerKing in Lauterbach a long time ago. I swore to myself that I would never get anything there again. Made another attempt today, food was inedible! "Restaurant" was totally dirty behind the counter. I definitely won't eat at this BurgerKing again. Chilli Cheese Nuggets were cold and totally soggy.

A big compliment to the young woman who was on duty today, December 30th, 2024, around 2:30 p.m./3:00 p.m. I was in a hurry, impatient children in the car who were already full and wanted to go to the swimming pool. But I wanted to quickly grab two hamburgers on the way because I didn't take a lunch break. I was hungry, stressed and pressed for time. The Dive In sluggishly, finally on the phone, I should wait, endless minutes.. annoyed children. Hungry!! It takes a moment says a female voice. More minutes! A mistake to have stopped here. Unable to turn, another car behind me. Finally I can order. I'm driving forward. The girl checks me out and apologizes, saying she's alone. Well, it shouldn't be my problem, because I'm short of time and it becomes mine, I have to wait. And then I inevitably watch the employee through the window. At the front, keep an eye on restaurant cash register operations, orders at the cash register, drive-in and kitchen receipts. She really gives her all and remains extremely friendly, but I can see how stressful the situation is for her, she takes several breaths and goes through the whole thing with great concentration. Respect for this young person. Not many people can do that; some would have either lost their nerve, lost track of things or lost their friendliness. (Especially with our stressed customers) I became aware of that and it really impressed me. Now I'm sitting relaxed in the wave and wish every company has such trained and considerate employees. To the young employee, happy new news and if you are looking for a job in the Fulda district, please let me know.

Hello dear Burgerking Lauterbach, You have cool, friendly employees, Mohanned and his colleagues in particular served us well. Very good

Shortly after the store opens in the morning, the tables are still dirty from the day before - not just one, but all of them, all the leftover food is smeared on the tables and the staff doesn't seem to care.

Drive in waited a good half hour for the food. The service, a young girl, was totally unfriendly and arrogant. When I told the waitress a man that half an hour would be bad, he said sorry, actually I'm not there. What can you say about that 🤷🏼‍♀️

Inexperienced staff, none of them in work clothes, one person in the kitchen had a jacket on and was even stacking orders. And then it turned out to be a courier. Preparing orders takes a long time without gloves.

Hi. I've never seen such a dirty shop of yours. We were shocked. It didn't look like in Germany where controls and evidence have to be provided. (HACCP etc.) The staff worked in private clothing, some of them in winter jackets. Heating failed?

It was our first time in this BK. It had to be something quick for dinner. We waited almost 30 minutes for the food (on site) the "leader" or whatever he was, showered the girl at the neighboring table with the KidsBox toys - probably to impress the child's mother. Or watched an accident video with other guests - take care of the food, nope! When the food was "ready" it was cold, 30 mins for cold food. There were still 2 parts missing. - When I wanted to get these, I was simply given onions instead of nuggets - so I exchanged them again. Fruit tigers sold out in the KidsBox - ok. There is no replacement - only after I said it belonged in the kids box did I get Tetrapak. Work clothes were completely missing. Every guest who was there would have fit behind the counter.

Competent and motivating employees. Fast and uncomplicated. Very customer oriented! I'm there every day!

Very good employee, the 2 girls at the checkout and one with the headscarf were very, very friendly, child-friendly, so I've never seen such friendly employees

Very good burger shop. It can be compared to the best burgers in the entire country. Had a spontaneous orgasm when I bit into the Whopper. Great, I'll definitely be back even though the staff were very bad. Probably because they make minimum wage.

Older Burger King. Not a highlight

Sometimes very bad service, apart from the guys who are really great.

Stood in the drive in for 45 minutes with 3 children in the car and couldn't move forward or backwards. Completely overwhelmed with the work and still nothing happened when I asked. People were served in the restaurant but not in the drive. Never charge juice again.

Missing food and no children's toys on the king Jr. menu, no replacement offered, just disbelieving looks, unclean tables. The service should perhaps go back to elementary school in places based on their choice of words. In my opinion, using words like "shut up" and "Digger do whatever you want" in the kitchen in the presence of children so that you can hear them throughout the restaurant is simply not appropriate.

Super slow, always eat cold. Staff are always employed by third parties or have private conversations.

Service was, apart from one, without a plan.

Since there is no longer a McDonald's in Lauterbach, Burger King doesn't seem to have to make any more effort. Waiting time for 2 burgers, onion rings and fries almost 10 minutes. The onion rings were soggy as if they had been lying there for an hour. There were no more chili cheese nuggets available (and that was Friday evening). You won't get the new tortilla burgers in the program at all. That was the last time I got anything there for the time being. Next time I'll get a kebab if I'm in a hurry.

Good day, Order number Q6PMYQ. On November 28th, 2024 we placed an order at Burger King in Lauterbach with 2 hot brownies and a peanut ice cream. When we got our order, we got chocolate ice cream instead of peanut ice cream. We contacted the employee and tried to explain in a friendly manner that we had received the wrong ice cream, but he was very anti-social towards us and insulted us several times, even in Turkish We tried to explain to him in a friendly manner that the order was wrong. We have a video of the phone call because we had called before and he insulted us and hung up immediately. Best regards

Wir haben 1,5 Stunden vergebens auf unsere liefer Bestellung gewartet. Als ich dort anrief wurde mir von einem sehr unfreundlichen Mitarbeiter mitgeteilt dass die Bestellung noch ca. Eine halbe Stunde dauert. Als ich bestätigte dass wir dennoch die Besttellung haben wollen, es aber eine Beschwerde gibt, wurde unsere Bestellung storniert. Daraufhin habe ich wieder dort angerufen und mich beim selben Mitarbeiter beschwert über die Situation. Er meinte nur wieder sehr unfreundlich dass der Fahrer plötzlich Krank wurde und nachhause gefahren ist. Und dann hat er einfach aufgelegt. Wir haben für 90 Euro bestellt und wurde äußerst schlecht behandelt. Dort werden wir nicht mehr Bestllen.

Was good Service was very friendly It was neat It went quickly without a long wait

You enter the store and you can already see that the staff is awkward. They weren't wearing work clothes. One might think that these people who serve me are not trained staff. The following situation: I ordered two cheeseburgers and a small fries. At that moment the only problem was entering this into the cash register. Attempts to point out errors in the order were in vain. The waiting time for my order took unusually long, too long. The line behind me grew steadily longer and my displeasure and that of the other guests increased by the minute. Even with a delivery with the delivery destination “as quickly as possible”, the total delivery time took 2 hours. The order wasn't large, it was just 2 menus. I am of the opinion that if nothing changes in the staff and the way of organization, this restaurant will not last much longer.

We stood in the drive through for over 20 minutes even though there was only one car in front of us. When we had made our presence known after 20 minutes, we were still being insulted. Despite prior agreement, the burger we ordered was incorrectly topped. Another 5 minute wait.

Far too slow 10 minute waits are not uncommon, just too few employees who can't keep up...

Waited for over half an hour for my order today, I couldn't be given any information about how long it would take until the 2 menus I ordered were finally ready. I then got my money back, they showed zero interest in satisfying me as a customer, let alone a word of apology.

Didn't deserve a star, 2 hours late, everything was cold and the order was also wrong. Hopefully McDonald's will open again!

Food was supposed to be there after 30 minutes and came after over 90 minutes. Completely cold and the salad dressing was missing. Plant-based chicken on the salad was not plant-based. Restaurant refuses a refund. Very bad service. Is getting worse and worse.

While you want to order on the drive, the two chayas giggle loudly through the kitchen for over 10 minutes. Didn't even check that there was a car there. Best service ever. Then I'll go to the kebab. At least I'm called boss.

Coupons couldn't be scanned at the terminal, so I wanted to order at the checkout. I was initially made to wait for 10 minutes even though there was enough staff there. Then I am asked in an unfriendly manner whether I had already ordered. And then I get told that the coupons are not available. Well, then I left again, never again

When ordering, please plan that you will have to make a phone call afterwards. Less than 1.5 hours waiting time is exceptionally good. It's happened several times, I prefer to do Birger myself at that time.

Delicious fries and a large selection.

Extremely bad dirty citizen king. I was traveling on my motorbike and wanted to quickly eat something and go to the toilet. Toilet was extremely dirty, glasses were smeared, toilet paper was lying around everywhere, I went straight back out. At the checkout, no one was wearing normal Bürgerking clothing, everyone was wearing private clothes, everyone looked cooler than the other, like a cheap kebab shop. Ordering was quick and that was ok. I wanted to eat inside but had to search for a long time until I found a clean place, everything was smeared and had leftover food. I don't know if BK is selling its branches now, but it wasn't a BK as we know it.

Everything's good so far, but we'll have to wait a long time. Holidays and very crowded.!!!

Very dirty, there are chips, receipts and leftover food on the floor everywhere, spilled drinks that were not cleaned up, just paper towels put on them even though there were enough staff at the checkout. Things don't look any better outside in the parking lot, there are cups lying around everywhere, etc. but they're already faded as if they've been in the parking lot for weeks, the trash can is overflowing... it can't be that dirty 👎

The ice cream maker has been broken for months. So no ice cream or shake. Coupons (advertising) cannot be used. Or you get something that you don't actually need or want. The staff was initially quite unfriendly. Things have also often been missing. This time we took a look straight away. They seem to think that since they no longer have McDonald's as competition, we'll just accept it all. They also cannot cope with the resulting increase in customers. 1 month later same thing...

We have never been treated so unkindly in a Burger King. The boss yells at us not to order at the counter. Of course he had left us and others standing there for 10 minutes beforehand. My son was standing right next to him. Eating takes forever. Everything was just mud and disgusting. We will never eat there again

I was completely drunk and waited 2 hours for my food. Leude prefers to order somewhere else.

Ok for a fast food restaurant, friendly staff

If you cannot deliver to a group of 10 people due to capacity reasons, please let us know in advance. In any case, I no longer need what I experienced today. I got something of everything, a few burgers happened to be right. Lots of sauces that I didn't order, not enough drinks, etc. I'm not one to complain, but that was really unpleasantly bad.

Disgusting! 20 nuggets don't go down well without sauce. Burger ice cold with a 2 minute walk home also a bad joke. Absolutely speechless, if you can't even pack fries and a few burgers in a bag, you should stay at home.

I haven't seen such a bad BK in a long time. Toilet was under water. Several people complained that the food took far too long. The employees were discussing with each other at the front...disaster Fries limp and unsalted and burgers only lukewarm

Extreme Wartezeit, unter Bevorzugung des drive in, extrem unfreundlichen Personal, Essen schmeckt nicht. Unter aller Würde

It took over 20 minutes for a small order because the staff who were supposed to be working at the checkout were just hanging out with friends and didn't take care of the orders. In addition, orders from friends with them are given priority and delivered first.

An order: 20 pieces chili cheese nuggets Plant based big King XXL Plant-based Long Chicken Great fries 0.5 cola Receive: Plant based big King XXL Plant-based Long Chicken 0.5 cola In the car I noticed "the fries are missing" Back in and ordered the fries or alerted the employee that the fries were missing Got small fries Her colleague only made her colleague feel insecure Something like “As soon as she places an order, half of it is missing.” I felt a little sorry for her because she was a little overwhelmed and seemed a little helpless Oh well, the poor thing just did its best not to let on and apologized When I got home, I quickly shoveled everything in and in the end realized that there were chicken nuggets in the package instead of chili cheese nuggets Well, what can I say It is better to visit the store when there is little going on Even if there were more staff on a Friday evening But then the order is correct

Sehr gut, unsere Bestellung kam von innerhalb 5min Sehr nette Mitarbeiter/in . Hat sich richtig gelohnt, würden jederzeit dahingehen 👍🏻

I ordered it's half an hour and it took more than an hour but otherwise the service was good

worst delivery service. Something is missing from every order

Such a great team! My daughter has a gluten intolerance, when we asked if we could use our own bun, a burger was prepared for us with the gluten-free bun. The little one is overjoyed! She can finally eat burgers again. Child happy...parents happy...what more could you want!

Bad conditions, long waiting times, give small change in 5 cent pieces

Shift manager Can is the very best. Even with technical problems, he has everything under control and is super friendly!!!

Delivery via the BK app was processed very quickly. Didn't wait 20 minutes. Food was complete and nice and hot, nothing to complain about.

The whole operation was run by a single pretty young woman. She was everywhere, helping out while the others stumbled around clueless or showing off. Bad staff situation - bad management!

I actually always enjoyed being there. But that's over!! There was nothing going on, I waited forever. Food wasn't tasty, incredibly greasy and cold, Condition had no idea what she was doing...I'm annoyed I spent money on it!!

I had it delivered, everything came on time, everything was fresh, everything was there. Driver was friendly. Gladly again

No stars, the wait was too long, the employees only talked, they didn't do any work, one of them can hardly speak any German, please close the shop

Unfortunately, tables and ordering terminals were very dirty and greasy. The waitresses were also very short and overwhelmed us despite there being less customers and mixed up our order (3 orders for 4 people) and the order of 2 others with 2 orders and were so overwhelmed when I said that I had ordered a reusable cup Wanted to refill the drink again even though someone else was waiting for the same drink in the disposable cup.

There is a lot of rubbish on the terrace.

Something is always. This time I got diluted Fanta in my drive-thru order, which tasted more like water.

I've tested the store 3 times now and I'm more than overwhelmed. I come from Frankfurt and the Burger King there is rubbish in comparison. In my opinion, the Lauterbacher Burgerking cannot be described as a fast food restaurant because the food is too tasty for that. I don't know what you're doing differently, but you're doing everything right. I will definitely come back if I'm in Lauterbach again. The best Burger King in Germany! Ps: unfortunately you can't select what I ate in the evaluation criteria. I had a bacon king menu and it was mesmerizing. Thanks to the friendly staff!

We ordered there and they forgot the sauces for the nuggets and fries. Instead of curly fries, we got normal cold fries.

We ordered. The delivery time was 1 hour and 30 minutes. For a fast food restaurant that is 8 minutes away by car, that is very bad. However, all the sauces and sour cream dips were missing, even the ones we ordered specially, the food was cold and the fries weren't cooked through and the curly fries were simply replaced by fries.

You have to wait a long time. And mayo or sauces are unfortunately missing.

I was just at Burger King with Vbmg. My fries weren't wrapped, my chilli cheese fries were barely filled and there was just a small dollop of cheese sauce. At vbmg, a whole burger was packed incorrectly into the bag instead of a Whopper, a Big King was put in. You have to check the order completely on the spot otherwise something goes wrong very often. It's not the first time something like this has happened

Ordered via Lieferando and after more than 3 hours there was no food and the order was simply canceled after calling

Listless employees encounter customers who (are allowed) to park their bikes in the store.

The food was cold. The tables are all dirty and we don't want to talk about the waiting time.

About lieferrando ordered delivery over time. When you call the store, you get too annoyed and insulted on the phone when you ask when it's finally coming Something like that sucks

You can go there every now and then

Ordered via Lieferando, food arrived late and the goods were missing. Called the store and asked for the delivery to be made later, and was only told that the driver would soon be finishing work and that there was nothing that could be done. Unfortunately it wasn't the first time and we asked to receive the delivery we paid for and they simply hung up on us. Food tasted like it had been sitting since this morning, dry and cold. This is how you lose customers 👍

It's a disgrace how long you have to wait until the order arrives via Lieferando

Little fine citizen King. Always nice staff and always fresh warm burgers and fries. People like to go there.

I've always been a fan of BK. Since there are no more MC's nearby, I eat here even more. It always tastes very good and the employees are always very, very nice. It's just that sometimes the deliveries are so bad.

Fast service, freshly prepared, warm food. Everything perfect Above all, all tables and restaurants: clean

Clean, friendly staff and good location.

A normal Bk where you like to go. Nothing extraordinary and nothing negative. 👍🏼

total disaster. 2 hour wait, food was bad, cold and the order came with 2 errors for the three burgers ordered.

The staff isn't the friendliest - but I'm not sure if they were really Burgerking staff behind the counter, because some are wearing Burgerking clothes, some are just street clothes. They also have a lot of fun working together. They like to fax and laugh, which on the other hand is nice. Even if a few things were forgotten, replacements were delivered quickly - even twice - but we rejected them straight away. I can handle the fact that the staff address each other as “digger” etc. - we are in a fast food restaurant where you tend to find young people and it is not always 100% clean and the burgers simply look 2x smaller than in the pictures... that is okay. Don't have any expectations - I expect higher standards in good restaurants - not in a fast food restaurant.

I am of the opinion that you can politely ask the customer if you don't understand something. After all, it's not my fault if the staff's German language skills aren't sufficient. I was served so unfriendly several times that it was now my last visit there. Sometimes you don't even know when to speak, the staff behind the counter can no longer be recognized, some of them look as if they had fallen out of bed at home in their pajamas. No uniform clothing, on the contrary, shirts open up to the belly button so that you can see all of your delicious breasts. It was absolutely terrible, but it used to be better.

Lousy food preparation. Pretty much EVERY 2nd vegan burger patty is burnt and/or totally dried out! Instead of preparing them fresh, the patties sit in a heated dish for ages and dry out there. Also applies to the vegan nuggets. Nobody seems to care. Unfortunately, this also happens in other branches, so changing doesn't really help. However, I will buy somewhere else for now. UPDATE 02/2024: Now the oven is finally off! Meat patty on a plant-based long chicken... Now it's over with BK. Thank you and goodbye.

Fast food works differently. I don't want to have to wait forever for a standard burger. And with a few exceptions, the staff could learn “hello.” Customer friendliness is different.

The first burger at Burger King that I liked. But the service mixed up the burgers and the side dishes. The staff talked about it but didn't approach customers to correct the mistakes. They only responded to complaints. This is not customer service!!!

Out of 4 order terminals, only one was in operation! Entering the order wasn't exactly easy, very confusing. The service wasn't exactly talkative. Toilet service was supposedly done but there was a very unpleasant smell in the washing area. Last point the food Two portions of fries and a long chicken fries very small and the long chicken just cardboard!

Something like today has never happened to me. The man at the drive-thru was unfriendly and when asked why the sundae was only half full, the answer was: that's just the way it is. If I could give minus stars I would.

Seating is poor and ordering took a long time. Not all dishes could be ordered.

Preferably no star. We ordered via Lieferando. After waiting for 2 hours we called and asked what happened next. Employee said he didn't have a driver. We then asked why they were offering to deliver. His statement was “Then why are you even ordering it from us” and then hung up. I still don't understand the connection, but I understand it well. Let's see if we can get the money we already paid back.

We have now been waiting for food for almost 2 hours even though the waiting time was stated to be 35 minutes. After calling the BK, the guy was super rude and said it would take at least another hour and they wouldn't let us cancel it (we have small children and 1 school child, there's still an hour of waiting - a catastrophe) It's just cheeky.

Order cheeseburger menu... fries were great. I wasn't that enthusiastic about the citizen rolls, they tasted like they had been stored incorrectly and like rolls that were 4-5 days old, so 3 points off, they just didn't taste fresh