Burger King Haan in Haan

Was in the drive in, stressed service, hectic, unfriendly, no bag for the burger. Positive: 🍔 it arrived quickly.

Today I was in branch 17025 (Haan-Ost) and ordered from DriveINln two of these One Piece menus. The young employee was also very friendly and That's why I didn't want to cause too much stress because it really made him uncomfortable. There He had previously been insulted by an older employee for whatever reason. My The problem is not that I got the same burger twice. But that I I didn't get any information that there was no shirt until I found out 15 minutes later got and went in and asked for the shirts. Since supposedly the delivery with it hasn't arrived yet. Nevertheless, the full money was taken from me and I was told to contact customer service. All well and good. The result: I got no apology, no shirts as promised on site and paid €36 for simple menus!!!!! <_<

I've been waiting for my order since last Wednesday. I also had money deducted. Not only did my pregnant wife and I go to bed hungry, but to be so bold and withdraw the money is disgusting. The management there is also afraid of the managing director and won't even give me his number. Honestly, it would be better for several people to get together and close the juice shop.

Although one might think that a certain comparable standard should be present in a system catering establishment, I was surprised here. At my favorite BK in Wuppertal, everything is well maintained and the employees are motivated. Here we are clearly far from that. I should have taken the time to drive a few kilometers further...

Hardly any staff for the inside area, even though there were only a few customers. No longer able to order at the counter. It doesn't work at all. Confusion because my order number suddenly disappeared in the system and was skipped. No salt, wooden forks or napkins available on the stand. Dirty floor. If that was a large fry I want to know what a small one is. The burgers were only lukewarm, the Whopper's bun was strangely dry and almost stuck to the roof of the mouth. I know everything differently from the restaurant in Hamburg-Heimfeld or Idar-Oberstein, for example.

Absolutely bad service, waited 20 minutes at the drive because the cashier was having a private conversation with a driver. If I went to McDonald's across the street, you lose customers.

The Burger King at the Haan Ost exit is fine so far. A restaurant for fast food. What shocks me more and more are the high prices. For the price of a Wopper and a handful of fries, not so long ago I would have been able to get an entire lunch. My visits to Burger King and colleagues are therefore becoming increasingly rare.

Only the beverage system should be checked

I've never experienced anything like that before, I ordered 4 things and took them with me when I got home I noticed that they had packed me 20 nuggets too few, I've never experienced anything like that before

The staff was okay, the food took a while, which is okay when it's good, but the burger was already cold and completely dried out and I threw away half of the cheese nuggets because they were so dry as if they had been reheated the second time and been fried. For over 16 euros that was outrageous. I won't eat there again!

Hardly any staff, who can't be seen at first, even though there were only three customers in the store. It doesn't seem particularly inviting. Fries no longer tasted fresh and were only lukewarm. The bag in the photo should be a large fry. This was confirmed when asked in surprise. A bad joke.

The buns from the burger were very soft, otherwise perfect as always.

First of all, I would like to emphasize that this review was held back for a really long time until I decided today that I had to write it. I have often noticed the unfriendliness of the employees and their behavior in front of customers. This has also happened to me at lunchtime and in the evening. Today, however, things got even harder. Two employees having different opinions about a menu turned into a loud discussion in front of the customers. Not only did the three cars in front of me wait, no, the guests inside were also served incorrectly and the person at the counter was completely overwhelmed. You ask yourself, what's the point? Isn't it unfair to customers to make them wait up to 20 minutes? Are there no procedures that should be followed? And at least 1 capable employee who takes the reins? Personally, I enjoy eating at BK, but you can't use this branch as a flagship location. After waiting 12 minutes for 1 frieze and 6 pieces of chilli cheese nuggets without charging the customers beforehand, I decided to put the car in reverse and drive out. The owner should really think about employing people like that.

You don't deserve any stars! Please check your food for completeness and freshness before you leave the store! Ordered extra cheese, burger without cheese and like the day before, the chilli cheese nuggets were awesome as hard as stones, we had to throw away the entire order because it was so unappetizing - you should be ashamed of yourself! I've never experienced something so profoundly bad!

Staff is unfriendly and completely incompetent. Toilets dirty. The terminal didn't accept my coupon, but unfortunately they can't collect normally and were overwhelmed with even the smallest problem.

Extremely long wait at the drive-thru even though the store was almost empty inside. Doesn't even deserve a star. Unfriendly staff, cold burgers, long waiting time. Better go somewhere else!

We ordered here and are extremely disappointed. We are absolute Burger King fans, but yesterday surpassed everything. I have never eaten Burger King so badly. The food was cold, the service didn't understand me and gave out the wrong things. My daughter wanted to eat nuggets, which of course I tried beforehand as a precaution and unfortunately found out that they didn't taste good. In my opinion, these were old nuggets like the burgers and the fries. Now that it was happening repeatedly, I no longer felt like complaining about it. And threw it away and ate somewhere else nearby. Once again, it's really a shame.

We are not Burger King fans and have had many bad experiences. Nevertheless, we wanted to give the store another chance. But we were disappointed again. At least three burgers could not be ordered. Totally unfriendly and listless staff. Unusual waiting times even though nothing is going on. The food really wasn't tasty.

Food as always Service as always Ambiance as always A franchise chain.

Terrible. Unfriendly. No fresh food. Stale burgers. If you request something extra, you will be charged but the burgers will be given out incorrectly. When employees make mistakes, they don't even show insight, they treat them like crap. 0 stars from now on we avoid this Burger King!!!

When I entered the store this afternoon, loud Arabic music was roaring at me from the TV hanging in the back corner. It was so loud that it was completely uncomfortable. I was about to leave again. I don't know what the BuKi headquarters thinks about it, but THAT doesn't work at all. I'd rather go to McDonald's again in the future. They now have much better fast food (since the steakhouse burger is gone). Here today my standard order took over 7 minutes to be delivered despite the terminal and card payment, which actually doesn't work either. The cleanliness is also only moderate. If the health department were to stop by here, the store might close straight away.

Ordered a menu with crispy chicken on October 10, 2024. The fries and burger were cold. The meat is anything but crispy. Now I have food poisoning with nausea, vomiting, body aches... The store should be closed!!!!

Three of us ate there and all three of us got food poisoning. I called there several times to discuss it with the manager, but unfortunately I couldn't answer. I don't know what we poisoned ourselves with. Beef and chicken eaten on October 5th, 2024. Food was also ice cold.

We ordered in the app and then used the QR code to checkout. It does not work. You then have to scan the code at the terminal and then you get another QR code to order at the checkout. Wow, I didn't think Burger King would make things so complicated. It was then easier to change the side of the street and pay at the bar at MC Donads.

Unclean. Dirty floor with leftover food and napkins, greasy tables, broken machines, which is why warm cold drinks were sold without information and the order was incomplete. this Burger King won't see us anymore.

Staff are nice. Food was very bad and full of unclean oil. Drink tea machine was broken. The food is cold. And tastes completely like old oil

Underground. Gives out warm cola because the machine is broken. When asked, you admit that you know but can't do anything. How about an exit to inform beforehand? Then I wouldn't have bought a menu. Of course there was no offer to accommodate me!

Unfriendly staff, especially the younger employees.

Burger King. I like Burger King. On the whole the guest room was quite clean. Could be better, but it can also be worse in other Burger King restaurants.

One star is more than deserved - actually you should give 0 stars. Delivery service is currently not active. But it's not online. You can order and then wait forever. If you then drive to BK, you will be informed that the delivery service is not active. The order has not been received and you can contact the head office to get the money back. It remains exciting to see whether you even get it.

Very long waiting times because sometimes there are only 2 employees on site. Had burgers several times that had obviously been lying around for a long time and were totally boring. Coupons from the app are often not redeemable.

DANGER! The BK page says this branch delivers even though it doesn't. If you order anyway, you won't get your money back. I only receive standard emails with text modules as a consolation.

Delivery guy comes 1 hour late and we don't get any food during our school break, we ordered 2 hours earlier.

Unfortunately we forgot three large fries (when ordering for two people) :(

It was clear to me that I had to order at the terminal, I only had one question: What is the king of the month. Before I could ask, the employee immediately replied that I should order at the terminal. When I made it clear that I wanted to ask something, another employee replied and added that I could also check it at the terminal. Ok, I thought to myself. Just don't talk to customers and give them the feeling that you don't want to have anything to do with them. I placed my order and paid at the register. When I was obviously the only customer waiting for his order, the employee put the tray on the counter, said the number that I could just about understand and walked away. As I sat at the table I noticed that the cola tasted strange. I looked inside and there were pieces in there, maybe sesame seeds, maybe breadcrumbs, and it also tasted stale and watery. I complained about it and the staff said it was because of the syrup. I didn't care, I want a cola without chunks and with real taste. The employee brought it to the colleague. After the comment from the male employee like: Yes, let's do it straight away, I got a new one from the drive thru site. When I tried it it tasted just like my old Coke. I asked if I had gotten my old Coke, the employee replied: I didn't. I left my Coke at the counter because I suspected I actually got my old Coke. I didn't try again and ate my meal without a drink. It was the last time here in Haan and I will switch to McDonald and KFC. Also because of the toilets.

Stay away from the delivery service, they supposedly never have drivers.

Have a wonderful day, I go to Burger King almost every day. In the last two weeks the burger was great again and then an employee came who was apparently on vacation. Back there is gone at noon. Get me a big King XXL. The patties look perfect. Roasted as if cooked through, no smoke aroma. So I'm faced with something that doesn't always work for the other employees

Waited 33 minutes for a King Junior bag even though I only had five cars in front of me. Then we got the wrong food and forgot the sauce and got it in a paper bag. Toys were anything old, nothing like what's currently on offer. The customers in front of us didn't get all of their food and some of them got it wrong. Fries cold

Unfortunately, really the worst Burger King experience we have ever had. Not only were some of the burgers cold and the service was unfriendly, we even had to wait over 20 minutes for cold burgers! Never again Burger King Haan!

Terrible As the previous speaker already wrote.

Vouchers were not accepted by the Burger King app. Only in the drive-thru

We waited half an hour for our order. We were given part of our order and told that the second would be brought now. In the end they simply forgot about us! It's outrageous! There were 5 orders on the screen, it's not too much. During the entire stay, no one ever wiped down the tables in the entire restaurant. I see that there were a lot of bad reviews before, the company didn't even respond to any of them. To me, this is an indicator that the company simply doesn't care about customers and their opinions!

Rather average among the branches. I've often had burgers where the bun was noticeably old and dried out.

Food is just disgusting. Unfortunately, the employees are not polite or courteous and the toilets are disgusting. It's best to avoid these shops.

Unfortunately I can't rate the food because I didn't get any food. No coupons could be scanned at the terminal, and I couldn't be helped at the checkout because the coupons supposedly couldn't be entered. So I went to the drive-thru and got the same information that the coupon codes couldn't be entered into the cash register. Strangely enough, twice during the week there were absolutely no problems at the BK in Wuppertal-Lichtscheid. I worked in a franchise restaurant for 6.5 years and know that all restaurants in Germany have the same cash register system. A “we can’t” is simply a “we don’t want to”. Never again!

If you want to pay in cash, it unfortunately takes a long time until someone takes the money

As someone who used to work at Burger King, I was really disappointed with my last visit here. The cashier, a black-haired man, was very rude and ignored customers. Several orders were issued incorrectly and many customers had to return because something was either missing or incorrect. The young lady with long brown hair also added to the uncomfortable atmosphere. During the 40 minutes we were in the restaurant she had no interaction with the customers or her colleagues. From my experience, I know that such behavior is not up to Burger King's standard. I really hope that management takes quick action to improve customer service and ensure the quality of their employees' work.

There is no more lack of interest in customers in Germany!

Was there with my son, you have to like it 😎

The staff was completely noisy.

Very very unfriendly. Ordered the terminal and wanted to pay in cash. Only went to the checkout. After 5 minutes I politely asked when can I pay. The lady was joined by two employees. The store manager and someone with a headset. In an unfriendly way, customers were informed that it would be quicker if they paid by card. They took the time to show us what was on the terminal. Complaints from other customers who also wanted to pay in cash were not taken into account. Food, so inedible. Ambience, unclean. It's probably because they expect customers to put away their trays themselves. When it comes to friendliness, it doesn't seem to be working quite well.

A fast foot restaurant like any other 💁‍♀️

Bad.2020 Chicken burger brought there 4 days extremely bad.This week I was cheated out of over 4 euros I complained because the food cost 5.99.There were three guys there.Hardly able to speak German.Oh yes.When I left with my child I screamed He's still after us. From now on there's a report on McDobald's War from Burger King on TV. Take a look

Food is delicious as always SERVICE which service machines are no go.

The burger tasted better here! Service, ambience, everything was perfect! Good staff too!

Unfriendly checkout staff. No hello, no goodbye. Even the simplest orders take a long time. So you can watch the displeasure of the employees a little longer.

Service only at the machine without me.👎. Bad service 👎👎👎 You could do some cleaning in between.

Some time ago the burgers tasted better because they still had salad etc. on them

So 20 minutes for 2 burgers at the drive in is no longer fast food.

Unfortunately, the menu and drinks could only be ordered electronically. We didn't know the system, but no one was willing to help us, so we left hungry...

1 order terminal defective. 3 people preferred to chat instead of taking the order themselves in response to a polite question because all the other terminals were already occupied. Ordering is possible at some point at the terminal, but after ordering you can pay in cash to the unfriendly ladies. What a mockery!

The only thing that bothers me there is that you can ONLY order on the monitor itself. No orders are accepted at the checkout, otherwise it's the same as everywhere else in Burger King.

You can actually only give it zero stars. Disgustingly unfriendly staff, burnt food and the wrong food. Disaster there

Waited 16 minutes. There are leftover food everywhere, toilets are simply disgusting. Ordering only possible at the machine.

Very unprofessional staff, food always cold. Among other things, I ordered fries and got curlys. Tell the staff and get the answer that they are done together. Huh?????!! The tables are not cleaned and are always dirty. So it's the 3 times we've said never again here but now it's final.

Very bad. The taste of my burger was still okay. However, the size of the chicken on there is an absolute disgrace. It's almost in vain to imagine the meat under sauce, lettuce and cheese and that's with a so-called signature burger. The other burger didn't taste good at all. It only consisted of sauce. A double was also ordered and you simply received a pattie. Four sauces were also ordered. All you got was ketchup. Even when I asked, the waitress couldn't or didn't want to understand me and gave me the wrong sauces. The curly fries were also extremely salty. Very bad experience. I won't be going back to this branch and I think Burger King in general any time soon.

I was the only one in the drive in, I waited at least 10 minutes at the counter and wasn't served. So I drove up to the window, as I said, I was the only drive in customer and now I waited at the window for at least 5 minutes, no one was in sight and no one comes, so I honk for a moment... then an employee who seems to have had his ego hurt comes and tells me that I should wait at the counter, then "I wouldn't have to honk." He understood it after explaining it 5 times but there was no apology either. What a juice shop. But at least there is a very nice employee, only people like that drag the whole store down and completely ruin the service.

Please avoid this Burger King branch. Ordered via the order screen. Luckily I had selected payment at checkout. The employees are so overwhelmed with so few customers that while I was waiting to pay, two customers had to complain because something was missing or inedible. After 15 minutes I left the restaurant and went somewhere else to eat.

Poor treatment of employees. And they are not friendly.

The people who prepare the food wore hand jewelry, i.e. rings. No gloves or anything. This is unhygienic!!

Unfriendly employees, long waiting times, half of the order terminals broken. Food OK.

Ordered something there twice and it never arrived. I had to cancel the orders with Lieferando every time. To be honest, it was a dirty club. I would fire everyone who works there!

I liked it, very tidy and clean, nice polite staff.

Speechless. I was at the drive-thru in this branch on Friday, May 24, 24, around the evening. I waited in front of the intercom for almost 15 minutes until someone said something. No “just a moment please” or anything like that. When I ordered, I waited in line for another 10 minutes, even though there were only 2 cars in front of me who hadn't ordered much either. I ordered 2 chilli cheese burgers with extra sauce and a cola, fries and ketchup. I only got a Chilli Cheese Burger with no extra sauce, no ketchup or mayo and a Sprite. Of course, everything was still calculated. I had to point out what was missing and then only got a second burger. The employees then argued at the drive in window... I got a bad, dry burger. Without apologies for all of that. I then gave up and drove. So I spent 25 minutes at the drive in. The absolute disaster. McDonald's does it 10 times better and more professionally. You should urgently train your employees. In professionalism and interpersonal behavior first.

Unfriendly staff, dirty tables, even though the store was empty, the lady at the checkout didn't want to help us with our order.

It couldn't be worse! Forget all the negative coverage you've seen about Burgerking - the reality is much, much worse. I have never experienced such incredibly bad-tempered staff and such poor service in my entire life. Bad-tempered, unfriendly and incompetent are still flattering attributes. The processes here don't work at all, there is no complaint management and my question about who was responsible was ignored. If you want to check your processes internally, take a look at your roster: 05/26/24, 7:25 p.m., I'll be happy to tell you the name of the woman at the counter. The rest of the staff was just as unfriendly. Underground, grotesque, shocking. I've never been to such a crappy store in my entire life. And I'd rather not eat my burger the way the staff works there... - who knows if they didn't spit on it. The pictures from the TV just come to mind. Didn't they want to improve their image? In any case, my trust in the store is gone. Burger King - never more!!! But luckily there are plenty of alternatives!

Unfortunately we had to wait more than 25 minutes, I think it was because there weren't enough staff there on Monday evening. You noticed that when we got the food. Cheese wasn't melted properly and the curly fries were rather soggy. What was really annoying was that the TV with music was quite loud. It's a shame because the store itself is really nice and clean compared to other locations.

The order was prepared quickly. Everything went smoothly. Everything seems clean. It was a pleasant atmosphere at the time I was there. Free parking on site.

Food great, everything clean, that's how it has to be

Depends on the shift how tasty it will be

Everything great. it was just really cold there.

So, Bought 2 chicken nuggets burgers, 2 chilli cheese burgers, 2x 6 nuggets with sweet and sour sauce and 2 fries at the drive in today. We received: 2 chicken nuggets burgers from yesterday, 2 chilli cheese burgers from the day before yesterday. 1x nuggets with 2x mayo and 2 fries. Both warmed up. The good thing is, stomach cramps and food poisoning were on the house! Always my pleasure!

King of the Month cannot be redeemed, even though the app says that it can be redeemed in this pin.

Longer waiting time, fries were quite cold, otherwise normal BK

Was there yesterday. The staff are very friendly and personable, especially the two young gentlemen. Food was very fresh and tasty. It was worth going there. I'm looking forward to eating there soon👍🏻👍🏻

This Burger King is absolutely the best. Very tasty food and very friendly staff especially the 2 young men TOP TOP TOP

Well, what do you want to evaluate here? Basically everyone is the same, including this one. Everything was okay, nothing to complain about. 0815 Burger King.

One star is still too many here. I've really never experienced anything like that. The fact that you have to order at the terminal is another matter. So far so well said and done. I didn't want to pay by card so I chose cash. Well the gentlemen weren't even interested. They didn't look at anyone or ask anyone. So first of all, all orders received after us were sent with a card!!!!! Pays first when completed. Okay, you think now yours will finally be done. No wrong. Again, the others first. Waited in vain for any reaction from the employees. You know what... we gave them back the piece of paper with the order and went to mcd. At least you get decent service despite the rush, no matter how you pay. Burger King is no longer with us. Absolutely not recommended.

Stop a burger king Just make sure you take a good look at your order and don't forget things

Clean in all respects. Friendly staff. Helpful .

First of all, I love Burger King, but this branch makes mistakes every time. Today I ordered a burger without sauce and quickly took it home, then saw it at home - with sauce of course & it is so spicy that one person didn't have any food. Of course, there is no one there who can be reached by phone to complain about it.

Great whopper. It should taste the same everywhere, but this one was better! As a DaU, I was quickly helped with the ordering machine. Hehe

Food was cold and poorly prepared.

The employees were super friendly and offered great service compared to other branches I have visited so far.

How can you be forgotten in the drive in.. Real looser load

Incredibly long waiting time and the staff was extremely unfriendly

I was passing through and stopped here by chance. I have rarely seen such a well-kept Burger King restaurant and the quality of the entire menu was really exceptional. Crunchy onions, crispy fries, unfortunately this is often completely different in other branches or with the franchisees in my home region.

Burger King, complicated ordering, long waiting time.

After 25 minutes of waiting, we got two cold steakhouse burgers, thank you very much!👎

I ordered online and it kept saying my delivery would arrive soon. After 1.5 hours my order was simply canceled. Restaurant not reachable by phone. Unfortunately it was already too late to order elsewhere. That just doesn't work at all!!!!