Burger King Gelnhausen in Gelnhausen

Unfortunately, communication with the employees is a bit complicated because German was not learned properly and half of the order was not taken.

I never get what I want Often forget to pack all the burgers we ordered. And a woman there is very unfriendly, constantly says yo boy at the drive in. What kind of customer service is this?

Like every Burger King! Very clean!

If it works with the heat from the food, everything is OK

Burger King meets all standards.

It is advisable to always check the bags on site before you leave the restaurant; it can happen from time to time that certain food is missing, for example. E.g. fries, nuggets, onions... But you can still get your food served with friendly advice.

Supposedly open, but according to the sign on the door only the drive-in is open from 10 p.m. to 2 a.m. What a scandal

Lovelessly stuffed citizens, fries soft and without salt. Totally overpriced.

Burger was forgotten and the order was messed up.

The food is always warm and tasty, the tables are clean, but unfortunately the soap in the men's toilet was completely empty recently. I would really like to see the nuggets as they were for a while. They simply tasted different and better than the competition. Now they're like McFraß again. I think the old nuggets are a very good alternative. I really like the new Mc&Cheese pieces!

On October 2nd, 2024 the guest room was closed from 10 p.m. You were directed to the car counter. 15 cars were already waiting there. So we left hungry and then ate in the dining room at McD in Schlüchtern.

Way too expensive. Very, very bad value for money. Portion of micro fries over 3 euros. The so-called patties are just thin slices of sausage. People stay on the carpet. Salad dressing was way too sour. Here you can really only take something to eat in the most serious emergency.

Great for quick hunger pangs. Staff is friendly. The shop is clean but in the men's toilet there were some Jägermeister hip flasks from a Heimlich drinker and the toilet seat was full of shit.

Went there with a motorhome and had to occupy 3 parking spaces across the street, but the parking lot was otherwise completely empty! So it's not really a problem...unless you ask after you've finished shopping if you can stay standing for another 10 minutes.....then the boss got angry and said: NO! The parking lot is reserved exclusively for our guests...but we bought something there...that doesn't matter, you have to leave the parking lot immediately...at the same time a minibus stopped in the parking lot , of the 7 passengers, 3 went to the toilet in the Burger King without buying anything there, then they ate the things they had brought with them, which were set up behind the car. Others also parked there and walked across the street to a vehicle dealer! We, on the other hand, had to leave the area immediately... outrageous!!! Probably because we were so honest and asked! Customer-friendly is different! Never again!!!

Delicious burgers, friendly staff and clean restaurant. Dogs are also welcome. Everything is great.

When it's not so busy, it's also tasty because the burgers aren't made under time pressure.

Quality has declined significantly

We ordered our food shortly before 12. The fries tasted like they had been lying around for 3 hours and the food was lukewarm to cold. For the money the chain wants to have now, it's a disgrace.

Not recommended. According to the employee at the drive-in counter, the coupons in the APP are apparently not valid because the order was placed on August 30th and the coupons are supposedly only valid from September 1st. Also, when I unpacked the burgers, I realized that the order was completely wrong; I was surprised about the overpriced anyway. The burgers were carelessly slapped together and tasted rather mediocre

Unfortunately it was not possible to eat in the restaurant on Friday evening. Food was quite good.

Just disgusting. The food was "served" cold. The burgers are already soggy and soggy. The fries tasted of absolutely nothing because they came with no salt at all. In general everything in the restaurant was very dirty. The tables smeared and crumbled, really unpleasant! On top of that, the extras (extra bacon) were not taken into account in my order but were billed for. I will never visit one of these horrible chains again. That no longer has anything to do with burger culture and enjoyment.

Constantly new, changing employees We were there yesterday and just ate something there, the next day we both had stomach pains with diarrhea.

I had rated it better, but closing at midnight on the weekend and only using the drive is below all...

Everything clean and nice employees. Unfortunately you cannot pre-order online 😞

The service is not at the level it should be.

Very nice, well-kept Burger King located right on the highway, fast service, very nice, attractive and well-kept guest area

We were very impressed by the service and friendliness. Keep it up!

Probably the worst Burger King burger I've ever eaten.

The last time the restaurant saw me today was, firstly, there was a discussion in the kitchen in front of all the customers, which I didn't like at all and secondly, the quality had deteriorated a lot, I had a mushy and disintegrated Bacon King burger, too much mayo ketchup that I didn't have The bun was very thin and then the bun lid was crooked and then the fries were very salty and very dry and no longer juicy like they were. It was a shame for the money. I wanted a burger and juicy fries but not a mushy burger and dry fries now I know what I can get for that kind of money, with the 1 star I wouldn't give it and I can't recommend anyone to eat a burger there or go there, but see for yourself, unfortunately I had to have the experience today, although I was always satisfied, it's a shame that it wore off and that I had to decide not to go there anymore

The food was really good. Unfortunately our fries were forgotten. But they were delivered immediately

Burger had been in the dump for a while. Cheese was already dry. Cold fries and chilli cheese nuggets. Subsequent delivery was also cold. I've given up asking. Service was nice.

Super nice everyone. Quality is also good. Always happy.

Everything worked smoothly here.

We were there at 10:34 p.m. and ordered 2 menus and extra sauces (3 times sweet and sour and 3 times teryaki). Of the 2 menus, there was one burger too few from each menu and the 3 sauces were missing. In the future, please pay attention to what people order and don't just throw them together randomly and have to chase after the food. Never had any problems and once I didn't look at it it was such a failure. But the employee who took our order was extremely polite and can only leave positive things. I work in retail myself and know how difficult it is to concentrate late, but just pay attention and talk to the employees about it, it doesn't work.🙄 People were obviously upset about it at home.

It's always super tasty and cheap. It's best to get the app and look at the coupons or the promotions when ordering to eat cheaper. And get the points in the app and you'll get things for free! The point system goes back to 1800.

Service was very incompetent, we ordered 570 (em offer) twice, 2 sauces were missing (even though we specifically asked for sauce), two currly fries were missing. A relatively good offer for the food turned into a complete failure, thank you for the unpleasant experience at your drive-thru. Since it was not possible to enter the restaurant before 11 p.m. on a Friday evening. Strange King!!!!

"Closes at 12:00 a.m."? We have just guided a friend who is coming to us from Hanover to take something with her. The shop is closed at 10:50 p.m. Mature performance 👌🏽

Bottomless again... In the evening you always feel like you get the leftovers from lunch that weren't sold for the third time and everything is cold and limp. The fries are simply inedible, I don't know why they sell something like that instead of just making it fresh...

Exactly what you want when visiting BK.

It used to be great, but now they don't serve cheesy onion fries anymore so I don't see any point in ever going there again.

Despite repeated requests, we have not issued a payment receipt for the EC card

I'll keep it short: - Food half cold and the burgers are getting smaller and things that were ordered were forgotten - Ambiance and volume like in a train station hall - Employees moderately friendly and motivated - Cleanliness works like this

The food was very good. The lady who took the order was very grumpy and didn't say hello or anything else, not very friendly. The young man at the counter was super friendly and responded to the kids, very good!!!! It could be cleaner and the outside area could be redone!!!

Every time something goes wrong with the order. You have to control well

Last night on the way home I ordered fries, a drink and 2 burgers. At home I discovered that a burger was missing, you can forget something, but 1 burger out of 2 burgers is simply half forgotten :(

My last visit wasn't that great. Waited over half an hour for food to be prepared. Customers came much later than us and they probably had a friend bonus because a friend worked there. And the employees have also remained unchanged compared to other waiting customers who complained because they had to wait so long. The employee only said the word verbatim. “If they don’t like it, that’s where the door is, then they go somewhere else.” The customer then logically wanted the money he had paid back. Then the employee became upset again. Something like that doesn't work at all when the store wasn't even half full.

What can I say, very very tasty 😋 😋 😋 and quick to prepare and friendly staff

Once again a meat patty on a plant based burger. Super unfriendly branch manager who hung up on me several times during the conversation. Yes, I was angry, but that's no way to deal with such big mistakes. Ultimately, I was asked to open each burger individually and check for myself on site whether the employees had done their job correctly. Unfortunately, this Burger King is no longer recommended for people who don't eat meat!

Since the machine didn't work, I went to the checkout. The young man didn't know the price for a burger, no matter how extra it was as a small menu for 3.50. Discussed for a long time. Then I just have 50 ct. paid more. That was too stressful for me.

Doppelwopper was lukewarm, fries were outrageously expensive.

Burger was no longer fresh and the taste wasn't good either

There are always problems with EC and service, well... they try, but it always takes a lot longer.

The food is okay, hygiene is also okay BUT employees are treated like dirt and chased back and forth unnecessarily

Vallah, some fat kid took my Whopper just like that and then hid in the slide, this dishonorable man. The staff didn't even listen to me and just sent me home. I still have my Whopper.

Everything is very good, the sockets are currently not working.

The cleanest Burger King ever! delicious. There is a room for children. Unfortunately the children's playground outside was closed (((

Unfortunately the door to the restaurant was closed, but we were able to get something at the drive-thru. It tasted like Burger King always tastes

Unfortunately the burgers were a bit too cold. Important! Women's toilets were totally filthy and full..... The disabled toilet should be checked. Toilet paper not within reach! Stood on the ledge behind the toilet. Not accessible for a wheelchair driver. Soap dispensers and disinfectants are not hanging too high and are not easily accessible.

Burger King just keeps getting better. It was clean here and the toilets were also fine. Everyone should try the fries with fried onions and cheese sauce. There is plenty of parking space. You can't write much about the staff since you now order from the machine. I used to think it was better.

We met the boss today, a very nice and competent man. The staff was very friendly, the toilets were very clean. I can only recommend this Burger King.

I've been there for many years. Clean. But: Unfriendly. Eating at home...the french fries sauce was sour. The Fanta was watery and nothing was big with the bigking. The lettuce was missing and it was as flat as a normal cheeseburger. NEVER AGAIN

Fast food stuff like that was delicious again. You can do it once a year

Unfortunately it's always the same thing. Order incomplete, incorrect. Motivation and enjoyment of the job look different. If you have a job in service, the guest cares very little about whether you earn enough, whether you are not doing well, etc. The guest is king 👑. I know what I'm talking about, I worked in service myself for a long time. So boys and girls, treat the guest as you would expect if you are a guest yourself.

Well organized team. Clean place Ideal for a stopover on the A66.

So far I've enjoyed eating here or getting something to go. But since yesterday no more... Ordered something at the drive-in counter, there was no response from the incompetent employee. So I waited for several minutes and then drove up because there was already a traffic jam from behind. Then I have a quarter of an hour!! Waited until the 2 (in words two) cars in front of me had their food. Why didn't they send them to the side and process the other cars (some behind me now) first? Totally incompetent employees there. When it was finally my turn, the Honk obviously hadn't taken my order. He persistently refused to take my order. The team leader who came along said I would have to drive around again and order again. Yeah, right. I wanted ONE shabby burger, and they are too stupid and incompetent to just sell it like that and actually ask me to stand in line behind 10 cars again after waiting 20 minutes??? Sorry, but service and customer satisfaction are rubbish here. I can no longer be found here. Juice shop...

After several years of preparatory meditation, I ordered a Big King again for €6.29. The part felt like it was two centimeters smaller than the last time. It's a culinary masterpiece how you can use so little sauce. They claim this brown stuff is meat and I took my own course of study to refute their claim - I was right, but I was sued. Well, my skin was creamed with beef tallow from the grease fumes in the parking lot. I will probably never smell different or have rough skin again.

Friendly staff, good food but burgers were almost cold and there were hardly any customers.

Toilet clean, not always under the tables, portions (food) sometimes plentiful sometimes scarce. The burger minced meat has no taste and is totally dry.

Was only at the drive in, but had nothing to complain about. Staff friendly, eating can be drafty

Very clean and friendly staff wonderfully designed with like it

Lukewarm slow food. Unfortunately, preparation takes longer each time and parts of the order are served cold or at best lukewarm. Staff seems quite disorganized when processing orders.

schrecklicher Service, das Personal fügt keine Burger und Soßen hinzu, die Getränke sind falsch, jedes Mal passieren Fehler

Vor über 20 Jahren habe ich eine traumatische Situation in einem Buger King gehabt die mich so verstört hat das ich seit dem keine Filiale mehr betreten habe. Eine liebe Freundin hat mich gegen meinen Willen hier her geschleppt um mich aus meiner komfort zone zu holen und dem Burger King nochmal eine Chance zu geben. Das Essen war überraschender Weise gut allerdings muss ich dazu sagen das wir noch ein Eis bestellt haben das sie vergessen haben uns zu geben weshalb ich gezwungen bin euch mitzuteilen das ich nie wieder einen Fuß in eine Burger King Filiale setzen werde.

Obwohl der Burger (long chicken cheese) frisch zubereitet wurde, war er - als ich ihn am Tisch ausgepackt habe - nur lauwarm und geschmacklich leider eine totale 0. Zum Glück hatte ich noch ein bisschen BVQ Sauce von den Onion Rings und damit hatte ich wenigstens etwas Geschmack auf dem Burger.

Burger King eben. Das was man bekommt sieht immer ganz anders aus als auf den tollen Fotos. Die Hähnchenteile und Pommes waren einfach nicht knusprig, obwohl wir nicht im Drive in sondern direkt im Restaurant gegessen haben.

Sehr sauber, MA sehr freundlich. Alles gut.

Jest dobrze , jedynie jazgot dzieci czasami nieznośny

Leider lange Wartezeiten obwohl nicht viel los war.

Ohne Erfahrung müssen Lehrenen wie mit dem Kunden umgehen, zu kindisch, was mit Arbeitskollegen machst kannst du mit Kunden nicht machen. Schade für die Name von Burger King das es so was lest.

Essen leider hier und da falsch, kann aber immer vor Ort geklärt werden. Sonst alles in Ordnung.

Ziemlich schnarchiges Personal. Wenig los und dann trotzdem ewig aufs Essen warten...

Die Qualität hat schwer nachgelassen. Die helle Soße auf den Burgern schmeckt wie Kalk.👎

Burger und Pommes waren frisch gemacht.

Well, it's a typical Burger King I guess. I've been there a few times, mostly in the drive. For the most part they are reasonably fast, above average I'd say. Staff is also as friendly as you'd expect (in Germany), like, average. The food is well made, they manage to give out what you actually ordered and it also seems to be fresh. Almost every time I ordered here the food was done within 10 minutes. Atmosphere is just your average BK atmosphere here after all, but it's definitely a lot better than the trashy ones in the bad areas of bit cities. All in all comparing it to.other

Das Essen war frisch zubereitet und lecker. Die Bedienung war freundlich und schnell. Alles in Ordnung.

Sauberes, ordentlich zusammen gestelltes Burger King Restaurant. Gute Lage. Das Essen wird frisch zubereitet. Daher kann es minimal Wartezeit in Anspruch nehmen, aber die Burger, Pommes usw. sind dafür frisch.

Fast Food halt Und meist klappt es auch mit dem „fast“ Entweder man mag es oder nicht

Das Essen wird schnell und frisch zubereitet und entspricht den Standard den B.K. vorgibt. Extrawünsche werden erfüllt nicht so wie in anderen schottischen Restaurant. Das Team ist nett und freundlich, genauso wie das Ambiente.

Hin und wieder kann man dort was essen. Ich hatte den Eindruck, daß die Portionen geschrumpft sind.

Burger King halt. Keine Atmosphäre, merkwürdiger Service, der den Bestell-Terminals immer mehr weicht. Burger gerade so okay aber um einiges besser schmeckend als bei Mc. Wenn die Bestellung nur noch per Terminal geht, gehe ich dort garantiert nicht mehr hin.

45 min fürs Essenwarten damit es gemacht wurde, andere die vor uns kamen waren schneller dran als wir.

Essen zum mitnehmen bestellt. Tüte kontrolliert, Burger fehlt(kann ja passieren deswegen immer kontrollieren). ins Auto gesetzt meine Frau will schokoshake probieren, ist komplett weis nicht braun nicht untergemischt nix, also ich wieder rein. bekomme ich gesagt das hört man öfter is aber Schoko. wieder raus ins auto probiert kein Meter Geschmack von schoko. war einfach kein Sirup drinne. Getränke waren von der Größe vertauscht. Also war komisch und schade die Service aussage mit dem shake. Burger waren aber in Ordnung weil wir sie speziel personalisiert hatten. Also in der Küche wurde alles richtig gemacht

Sonntag Abend war sehr viel los , Wir musste etwas länger warten ca. Über 20 minuten , haben aber unsere Bestellung dann korrekt bekommen. Essen war okay

Sehr Sauberes und Tolles Burger King. Nettes Personal alles sehr aufgeräumt, das Essen heiß . So muss das sein.

Leider wurde mein Essen nicht so wie bestellt zubereitet und gepackt. Bei den Nuggets haben die Soßen gefehlt, außerdem hat eine Packung Onionrings gefehlt. Pommes waren leider labbrig und ungewürzt. Schade, war sonst immer zufrieden.

Mit Abstand der sauberste Burger King der Gegend, hier fühlt man sich echt wohl. Zudem habe ich alles was ich zuvor im Bestell Automaten eingeben habe auch so zeitnah bekommen, es wurde trotz größerer Bestellung nichts vergessen. Daumen hoch, mein persönlicher Burger King Testsieger 🍔👑

Immer wieder leckere 😋 Dankeschön

Sparisimiz baya bir karisik geldi

Eben die Sachen von Burger King schmecken FastFood Der Services ist relativ freundlich Leider ist es sehr sehr schmutzig der Tisch war so verklebt dass es schon etwas angewidert hat obwohl er gerade abgewischt war

Wie immer. Was man erwartet, bekommt man auch. Leider oft nach langen Wartezeiten.