Burger King Forchheim in Forchheim

Ordered a burger with fries, the burger was cold, not even the cheese was melted... I ordered a new one, it came cold again and without tomatoes, even though I paid an extra surcharge... the prices were almost like in a normal burger restaurant, very disappointing, never again!

Men's toilet without the possibility to dry their hands. What's that supposed to mean? Otherwise, something always goes wrong here. Sometimes something ordered is missing, sometimes something has been mixed up, sometimes the order number has been accidentally deleted from the system and the staff are wandering around the restaurant looking for the relevant guests... Is there actually a management there? Definitely doesn't feel like it...

I ordered chicken burgers, and it was cold and old. It was so oily so bad that it tasted terrible

Since it was rebuilt the ambience has been great. I also like that it's not on the highway, so it's not as crowded as mc. But if it's full, you'll have to wait a little longer for your food.

Great BK, top quality, super accommodating staff and you can definitely stay there for an hour.

Floor dirty and garbage on the floor. New item not available. Cola puddle on the floor

A typical BurgerKing. The kids corner is relatively modern. There are enough parking spaces available.

It was very quiet when I was there. The food was tasty and there was a good selection. You can't say much about the service because everything is done via the order terminal.

Very annoying. The code is recognized, some of the coupons are not. So you pay the normal price for everything. The one with cash because the EC terminals are all broken. It works elsewhere too...

On November 2nd around 11:40 a.m. my wife and I stopped by Burger King to buy some ice cream. We placed our order at the self-service kiosk (we ordered a caramel ice cream) and I went to the checkout to pay cash. I waited for about 5 minutes until someone finally came and took the money. Then I waited another 5-10 minutes until the ice cream was prepared. But then the misfortune began. First, I got the wrong order - instead of the caramel ice cream, I received one with colorful chocolate chips. When I politely asked if that was really my order, I was told that everything was correct. When I discovered that I had ordered caramel ice cream, they initially tried to convince me that I had received exactly what I had ordered. Afterwards, the employees even claimed that there was no caramel at all. After all this unpleasant situation and the lost time, I wanted my money back (I couldn't get the lost time back), but that wasn't possible either. A female employee in black clothing behaved rudely, rolled her eyes and was very unfriendly. In the end she finally agreed to make the ice cream with caramel, which was suddenly available. (In the process, she dropped the ice cream.) Finally, I received a half-empty cup with just a small drop of caramel, with an unpleasant expression on my face and a cool "Please." At this point our visit was already completely ruined. But as if that wasn't enough, I found a piece of metal bristle (similar to a cleaning brush) in the ice, which I lightly scratched myself on - an unpleasant surprise as I thought it couldn't get any worse. What if we had given the ice cream to our child? Who would then have taken responsibility for the consequences? Back at the checkout to point out the unfortunate situation (luckily I hadn't swallowed this item or seriously injured myself), I finally got my money back. With my report I would like to share my disappointment and regret, as my wife and I have always liked Burger King and have visited it whenever possible in every city and country. We have always preferred Burger King, but this experience has greatly tarnished our memories and our relationship with this restaurant. If you value your time, health and a friendly demeanor, I cannot recommend this restaurant to you. I hope I was able to help someone with my experience report. Thanks for your attention.

First of all: it will probably be our last visit to Burger King. What was once a cozy, diner-style location has become a cold, unwelcoming place to eat food. Cold lighting, tiles like those in a butcher's shop and terminals that make it difficult to choose food. It was not clear to us what exactly the offer included. In addition, not every burger is available as a menu. The young man at the counter was very friendly and, when I asked, explained to me what the standard version of the burger included. It should be noted that despite the throughput that evening, the fries were cold and unfortunately oversalted. I think it's a shame that this Burger King has developed into such a disadvantage. This visit was very sobering for us.

The employees are always nice, I usually eat Veggie King and chillie cheese nuggets and I think they're great. Since the renovation, the inside has also been very nice

Everything was great but the burgers had a little too little sauce. Otherwise one of the best Burgerking in Germany.

No, they run out of ice cream at 8:30 p.m.! I find that outrageous 😤!

It's not even open until 1 anymore... Very often orders are partially forgotten.

Very clean, food good, toilet very clean, great

Worst experience – Burnt patty and then meat instead of plant-based! I ordered a plant-based burger here and it was an absolute disaster. First the burger came with a completely burnt patty - black, dry and simply inedible. I complained immediately and the staff was friendly enough to bring me a new burger. But then the shock: On the second attempt, there was suddenly a meat patty in it, even though I had clearly ordered a plant-based burger! How can you make such a bad mistake, especially after I asked about the burnt patty? For someone on a plant-based diet, this is simply unforgivable. Once burnt, then the wrong patty - that's simply unacceptable. This store will definitely never see me again!

Nice playground... also a small Burger King for children inside. This was built from wood. Implementation very good...

We were there on October 15th. at Burger King Forchheim. Around 6:30 p.m. The restaurant was full house, It's good for the store. My family and I had an order of over 70 euros. After waiting about 15 minutes, I picked up our food from the counter. Conclusion. All cold fries, ringlet fries, chilli cheese nuggets, and also the burgers. We couldn't complain because we were already in a hurry and the kids were getting restless. Then it would have taken even longer. For the prices where to be driven up Could this stuff at least be warm? The store never sees me. Kind regards

These columns have been around for some time now and I personally don't think that's a good thing, especially older people find it difficult

Nice staff, fresh food. Fast process

Vomit + parking ticket - never again! After the visit I got worse and worse until I vomited 2 hours later. Diarrhea until the next day. I have already contacted Burger King, but apart from a thin email and a long questionnaire, no further response... Although I did, I parked for 28 minutes too long at 10:30 p.m., so 3 weeks later I quickly got another $30 parking ticket. THANK YOU FOR JOINING, it's really great as a customer.

I ordered on the drive, first inconvenience: the voice order column doesn't work, so you have to order directly at the window, second inconvenience, you can't pay with the card because it doesn't work. Well, I'll withdraw the money and get back in line in the car. I want to order with "paper" vouchers and I am told that I cannot use these vouchers, even though they are valid until 11/8/24. That's why I decide to use the coupons from the BURGER KING APP on my phone, but they don't even give me time to choose what I want to order and keep rushing me with the question: "Would you like anything else?" order?". I'm not asked what type of fries I want, whether the regular ones or the "curly" ones, and they automatically give me the "curly" ones (while I would have preferred the regular ones). They told me to park further up front so that when my order was ready they would be brought to me. Well they delivered them to the car behind me, luckily the driver realized it wasn't his order and brought them to me. Never again!

The only thing you get hot here are fries. The chili cheese nuggets are only lukewarm and the cheese is slowly starting to solidify again. The burgers are lukewarm at most.

I think I've only ordered something here without anything being wrong or missing. The staff probably changes too often,

Cheeseburger cold! Waiting time about 10 minutes. Fries were crispy and fresh. Nuggets also cold and alt.wings were ok. Service loudly greeted his friend and said “hey Wix…” I could have thrown the 15 euros in the bin.

Food cold, having to wait over 10 minutes to place an order at the drive in, despite no customers in the restaurant and only 3 cars in front of me, as I could see, just like me with small orders

Forgetting sauces that were always ordered and which now cost at least 50c.

Was here every now and then to eat. And it always worked. But I'm just disappointed with this visit today: There's no longer any display of what you'd like to eat and the staff points you to the machines where you then have to type in what you want to eat on several levels. Once you've finally done that, you get a receipt and then have to pay the amount (I wanted to pay in cash) in cash to an employee at the distribution counter. The serving counter looks completely desolate, there is no display of what is available to order. Then came the burger. It's 12 noon and I'm getting a lukewarm to cold burger here. The next disappointment. And then I go to the toilet and there I see three urinals that are full to the brim with stale urine and are about to overflow. The staff themselves were friendly and helpful. But I still won't come here to eat here anymore. It's a shame actually.

Biggest juice shop ever. The intercom system at the drive is currently broken. Instead of opening a second counter and taking the orders there, the order is taken at the counter, prepared at a snail's pace and then paid for.

A lot has changed since the renovation. Before we always had incorrect orders (usually something was missing), that's no longer the case. Employees have been consistently friendly recently. Would love to come back.

Absolutely unfriendly and incompetent You wait 15 minutes for a burger. The team leader or boss? He just screams at his colleagues the whole time. And says drive-in always goes before me, no matter how many people are in the store. This is my first time here in I think 3 years? It was the last time again. This Burger King is a joke

Cleanest and fastest Burger King I've ever been to. The staff is super super nice and helpful. ABSOLUTELY recommended.

Great burger, quick ordering and everything was clean. very friendly staff

At first glance, a completely normal Citizen King even with free refills of drinks, only a few hours after the visit I would be very sick and a little later I would be hanging over the toilet bowl. Definitely not recommended, the 2 Whoppers didn't look good and literally fell apart.

Really a very solid Burger King experience! I have nothing to complain about the food, just the somewhat lackluster service, which could please be a little more motivated and focused. Overall, I would definitely come here again.

Since renovation, this Burger King has a very pleasant ambience and appears very clean and well-maintained compared to others. Food is average for Burger King.

Very friendly staff, food always served hot, it's very quick, large and good vegan selection

Food can only be ordered at the terminal, what’s that supposed to mean? It doesn't work at all! last visit to Burgerking

A lot of packaging waste is regularly scattered around the neighborhood on streets, sidewalks and in the bushes. Super annoying for residents.

Everything was cold and tasted very neutral.

It was very nice to eat together in the Burgerkind, the children's play area is great, an extra star for that. With 20 people, including children, and with dessert, we sat together very nicely for a good 1 1/2 hours. What is extremely annoying, however, is the fine of €40 that we have now received for each car. None of us had noticed the time limit in the parking lot beforehand. If it has to be limited because there would otherwise be too many long-term parkers, then please don't limit it to one (!!!) hour! And if we all didn't even notice the signs, it looks like a deliberate rip-off to me. And who looks for parking signs at a “restaurant”?! I can't understand how Burger King can cooperate with this parking company.

It was very busy, but it still went quickly. The staff was stressed, but they were still very friendly. The fried food tasted warmed up, which is unfortunately now the case in most Burger King branches. But I said that this time because the food just doesn't taste good. I then got a fresh portion. Definitely crispy, just as it should be. The outdoor slide is being rebuilt. Looks natural and modern with the wooden construction. Something else.

One employee is totally unfriendly

Hello, I ordered a brownie. There was noticeable laughter from the staff behind the counter while making this brownie. Even when I was handed the brownie, people laughed (gleefully) in my face. The brownie was underdone and generally didn't taste good. I'm not currently noticing any symptoms of food poisoning, but this could change at any time. In any case, there is tension.

I was hungry and didn't want to cook anything so stopped here. Was okay.

It was very tasty, but the burger was already cold

You just want to order something then you pay twice as much and all the points are gone so I think they don't sell juice but it is a juice shop and park well for longer than an hour and then you pay €20-30 and I'm really dissatisfied

CRIME CHARGE DESPITE VISITING A RESTAURANT The parking lot is an absolute disgrace. We always enjoyed eating here until we received a parking ticket while visiting the restaurant. The new parking surveillance only drives away customers! Absolutely disproportionate.

You go to Burger King after 8pm on weekdays to have a chat and have something to drink and eat. Since it got dark after 8 p.m., you drove your car into the parking lot unsuspectingly. Only to receive a fine of €40 a few weeks later. I think I'm going to fall off my chair. What a rip off! You are doing something good for a fast food chain company because you buy and stay there, and that is your thanks?!?!? I think it's an absolute disgrace to set a time when you have to finish eating! You don't have to be surprised that the parking lot is so empty, because those who still park there haven't recognized the rip-off yet. You can't see the dark blue signs in the dark. And who looks for parking signs at a “restaurant”?! Really outrageous and I can't understand how Burger King can cooperate with this parking company! Never again Burger King Forchheim!

Unfortunately, even after a lengthy conversation with the regional manager, nothing has changed in the parking situation. Eating in the accord is not a comfortable get-together as you can park yourself with an extension. Waiting time is 15 minutes until you get there because of the high volume, the parking rip-off is lurking. To the answer from the BK. Thanks. It just doesn't change what I said. It is and remains audacity. And I'm not the only one who sees it that way. Just take a look at Facebook and see what's there about BK.

All fine, but self-ordering machines do not recognize codes from cell phones and do not respond to input or respond too slowly. Program is too complicated.

Be careful - parking is a rip-off!! Food is good but there is a €35 fine if you park for longer than 1 hour. Sitting and talking to friends is obviously not welcome here

The good food and the good service are worth nothing if you have to pay 35 euros for parking because it takes a little longer than 1 hour to eat.

Unfortunately orders only with technical. Possibilities Possible, too bad!!!

If you compare this Burger King to any other, it was by far the best ever. The shop inside is very modern and new, everything is clean and the furniture is of very high quality in contrast to that in the Erlanger Burger King. You could steal food with the AI, which is usually not possible with others. Food came quickly. It was a hot day around 28 C and I was really hoping that the ice would work for your drinks. Yes it does and it was super refreshing. The fries are freshly prepared and not rancid and very delicately seasoned. The Double Whopper was very good and here you could at least add extras to the burger. The meat was good and so was everything else burger. Toilets were also very clean. Gladly again and recommended. 🍔

You have to pay for the toilet. Still, it wasn't any more hygienic

Today we were here for a coffee and admired this beautiful indoor play area. It's twice as worthwhile to come here with your children. And the outdoor playground will soon be renovated, so summer can come. If you would like to see what the new playground will be like, there is already such a piece of play equipment in the Würzburger BK am Europastern.

After the renovation, this Burger King resembles a train station toilet. White, desolate tiles, cold white lighting and everything beautifully lined up and as uninviting as in a DB waiting area. Unfortunately, the new system simply doesn't work repeatedly... Waiting times that are sometimes equivalent to a delivery service because the staff can't keep up with processing the orders... Ordering here now only takes place at order terminals, as impersonal as it can be. Since the employees are now just clocked puppets in a process designed for distance, you don't get a simple "Hello" or any other sentence when handing over your order and the smile has been completely stopped - a robot would be no less impersonal and would fit the new desolate ambience perfectly. If only the new system had at least improved the processing process, but it is worse than ever. After decades, this completely gets you used to visiting BurgerKing. Sorry, but I've had a disaster here several times now.

Only with card and at the terminal. They can also replace those behind the counter with AI. Sorry, I can't get out a credit card for 5.99.

I can't rate the food, I've been waiting for my order for over half an hour. Customers who came after me were served before me. When asked, the staff is very rude and unfriendly.

Unfriendly people were upset about ordering 1 cheeseburger, actually didn't deserve a star

Been back to Burger for a long time King once bought a snack. The staff helped us older people a lot with our orders.

Never again!!!! I was accused of stealing chilicheese fries, and since the ones I ordered weren't on my tray, I went and complained! She had 2 in her hand and handed them out! Yes it did, but it wasn't my tablet but another one! The wording was terrible, I offered she was welcome to look in my handbag or go to our place, but I was ridiculed! Well, the end of the song: the nice gentleman with a bald head and a beard at the window had it and was still surprised that he had it even though he hadn't ordered it! It's nice to be accused of stealing when you're too stupid to distribute the food properly!

The quality of the food is really poor compared to other Citizen King restaurants, as is the service!

€30 fine for parking for 10 minutes too long. An impudence! I'll never go here again!

If you eat there, you'll most likely get a parking fine if you park in the store's parking lot

Thanks for the goodwill from manager Ben today, we'll be happy to come back. Top satisfaction.

Came to eat with friends and after a couple of weeks received a parking ticket. We won't come again.

Went there for the first time yesterday at 9:30 p.m. Very nice BK. Never seen such a clean BK, normally the terminals and drinks machines are always smeared and disgusting, not here, I even saw an employee cleaning the drinks machines again right before we used it. In addition, everyone was friendly, the employee at the counter even had a smile for us and the food was ready quickly for the size of the order, in the usual BK quality and nothing was missing. 👍🏻 If only all BK were like that 💗

Lots of parking, nice staff. I am very satisfied with the Burger King in Forchheim.

Impertinent, never to come to you again, fined €30 for parking 10 minutes longer. You don't have them all. And your signs about parking 30 minutes longer don't help if you don't have a cell phone or are an older person. Rip off!! We don't visit the store anymore, we prefer to go to the competition where you can park for at least 2 hours and at least they can use their system. To park for 1 hour you would first have to be able to use the system and work faster if you are already waiting 20-30 minutes for your food. And the children shouldn't stuff themselves with everything so that the stuff gives them stomach ache.

Parkverstoß über 30€ weil wir 01:16 h auf dem Parkplatz geparkt haben während wir (5 Personen) im Bürger-King gegessen haben. Sehr teuere Veranstaltung.

Had to wait a long time for my food, which isn't actually that bad. I had to pay an additional €30 parking fee for my visit (not shown correctly).

I ordered twice the caramel sauce, my colleague ned and he got twice as much, they simply turned the tables🤧😭💔

People are nice, the service is fast, but unfortunately, as a regular customer at another Burger King, I got a burger where I unfortunately had to puke.

ZERO STARS in the parking lot you are being ripped off on the drive you only get half price and a waiting time of 30 minutes makes this shop an absolute disgrace

Hier wird man beim Parken abgezogt und wenn man durch den Drive fährt fehlt die Hälfte das ist das letzte der laden ist für mich gestorben

I paid for my order at the terminal at 5:28 p.m. with a debit card. If I had known that I wouldn't receive the food until 5:57 p.m., I would never have gone in. That's why I missed the 6 p.m. bus at the train station and didn't take the drink I paid for because I was in a hurry. The employees were all very slow, uncoordinated and unmotivated. Orders that were placed significantly after mine were processed more quickly. When we got home there were two fries in there even though we only ordered one and the cheeseburger was completely missing. I will never enter this branch again. I once thought Burger King was fast food. Because of you, I won't miss a bus again. Then I'd rather order a pizza if necessary.

After the renovation, similar ordering terminals have now been installed that the competition has been using for some time. Unfortunately, this seems to have happened without training the staff or testing the technology. Coupons are not accepted, Payback payment is no longer possible in the store, and even card payments are not possible if the coupon was accepted at the checkout because it did not work on the terminal. Payment with Payback in Drive is also not possible. Back and front nothing works, nothing works and the staff has no idea how the equipment works and what should be done. If they even understand you. In case of problems, 3/4 of the cast need a colleague as an interpreter. It seems as if they no longer want to get customers. The store does everything it can to make itself unattractive and unpopular. And on top of that, promotional items are of course sold out. Go anywhere but this Burger King. The most incompetent juice shop I've come across so far. It's better to go straight to the competition, you can even get bonus points via the app.

Nach dem Umbau hat man nun ähnliche Bestellterminals eingebaut, wie sie auch die Konkurrenz schon länger einsetzt. Leider scheint das aber passiert zu sein, ohne das Personal zu schulen oder die Technik zu prüfen. Coupons werden nicht akzeptiert, Paybackzahlung ist im Laden nicht mehr möglich, ja sogar Kartenzahlung geht nicht, so der Coupon an der Kasse angenommen wurde, weil es am Terminal nicht funktionierte. Zahlung mit Payback im Drive ebenfalls nicht möglich. Hinten und vorne geht nichts, klappt nichts und das Personal hat keine Ahnung, wie die Dinger funktionieren und was zu tun wäre. Wenn die einen überhaupt verstehen. 3/4 der Besetzung brauch bei Problemen erstmal einen Kollegen als Dolmetscher. Es scheint so als wird gar nicht mehr gewollt, dass man Kunden bekommt. Der Laden tut alles dafür, sich unattraktiv und unbeliebt zu machen. Und obendrauf ist Aktionsware natürlich ausverkauft. Geht irgendwohin nur nicht in diesen Burger King. Der unfähigste Saftladen, der mir bis jetzt untergekommen ist. Besser gleich zur Konkurrenz, da gibt es sogar Bonuspunkte über die App.

Is this a bad joke about the speeding ticket? We were passing through and with our three small children in this Burger King for 1 1/2 hours - and now we have to pay a €35 fine for parking too long! How stupid is that?! Who comes up with ideas like that? You regret being there straight away and buying your five menus, the pile of plastic scrap from the Happy Meals and the round of ice cream at the end...

After the last renovation, the atmosphere in the institution is very pleasant and cozy. It is convenient to order through the box. The food is delicious. We recommend!

Very good service and super helpful.

The employee performance was excellent, but my criticism is of the subsequent charging of parking fees. The parking regulations were not clear to me. Instead of the expected 11 euros and a few cents for the Whopper menu with a voucher, the costs now amount to over 35 euros - an outrageous sum. Clearer marking of parking instructions is urgently needed. This matter could result in legal action. At least I won't recommend you for your customer-friendly behavior. By the way, more than 70% of the parking spaces were free on January 12th. Park-depot's software is not intelligent enough. You could probably say it's a rip-off. As a matter of principle, no more Burger King

Schmeckt nicht wirklich! Zudem wird man nachher mit 50 EUR Strafzettel wg. Überschreitung der Parkdauer (Aufenthalt etwas über 1 h) abgewatscht. Schild steht am Parkplatz. Ist aber im Dunkeln nicht zu lesen. Sorry liebes Burger King Team - never ever....

I waited over 30 minutes and then got cold fries. A cheeseburger was also missing. The app vouchers cannot be scanned at the touchscreen order terminals and the employees seem very annoyed

Es fehlt beinahe jedesmal die Hälfte vom Essen aus'm Drive In. Abkassiert wird es aber.

ACHTUNG!!!! Abzocke: Wenn man länger als 1 h im Lokal braucht, bekommt man einen Strafzettel über 50 EUR!!!! Ihr wollt keine Kundschaft, oder? Wir jedenfalls werden diesen Laden boykottieren .... traurige Welt.

Achtung, arbeitet mit Parkplatzabzockern ! War hier gemütlich mit Freunden essen und sind etwas länger sitzengeblieben (über eine Stunde). Paar Wochen später Post von Parkdepot mit 50€ "Strafe" (Hinweis-Schilder sind im Dunkeln kaum auffällig). Hier kassiert BK wahrscheinlich seinen Anteil mit. Auf Nimmerwiedersehen !

Burger King alles gut, nur wenn man länger als 1h Parkt wird man im nachhinein mit Wucherpreisen zur Kasse gebeten. war mit Freude da (3:45h) musste danach 45,-€ Parkgebühr zahlen.

Super hilfsbeteites und freundlichrs Petsonal. Kommen gerne wieder...

Nur noch so blöde Scheiben PC,s zum bestellen Erkennen die Gutscheine nicht ,da es kein gutes Internet gibt Totaler Schwachsinn und das Personal steht dumm rum

Ohne Essen nach Hause gefahren…toll wenn man alles umbaut und dann die Codes nicht gescannt gehen und man nicht mal die Nummer irgendwo eingeben kann und an der Kasse auch nix geht…wozu hat man dann noch die normale Kasse ?! Als Deko oder wozu ?!!

Service was a catastrophe, the food was decent, at least when we finally got the right food.

Burger Waren nicht gut waren nicht heiss und Brötchen waren auch nicht richtig gebacken 😟

Komplett neu umgebaut. Bin aber Drive Käufer deswegen kann ich zur Einrichtung nicht viel sagen. Essen wie immer Top.

Als ich das erste Mal bestellte, sagte ich, ich wollte keine Gurken, meine Bestellung kam und es gab keine Zwiebeln, sondern Gurken, ich bat sie höflich, es zu ändern, ihr Blick war feindselig. Sie haben es geändert und nur Zwiebeln hineingetan, die Gurke war noch da. Ich bin allergisch gegen Essiggurken. Außerdem: Seit wann steht Käse auf der Whooper? Bitte machen Sie Ihre Arbeit mit Liebe und Ehrlichkeit.

Ein Burger King eben....leider fehlte schon öfters mal was. Daher am Besten die Bestellung immer kontrollieren

Essen bestellt nicht bekommen was ich bestellt habe. Dazu noch war alles schon älter.