BURGER KING Deutschland GmbH in Halle (Saale)

A real mess. All the trash is lying around. Cleanliness is zero. Food cold as always...but it seems normal that it is cold. They never solve the problem. Waiting time long

The food was ready very quickly. Almost too fast. I spent the evening in the bathroom. Too bad.

Addition 3 years later: There's been a new team for around a year now and people are now almost universally friendly. But there are always 1-2 little things missing like a sauce or fries, although only at peak times. It is incomprehensible that a large proportion of special offers are not available, but even "standard" offers are often not available. It's embarrassing that they haven't been able to repair the milkshake machine for almost 2 years now. And when the big bosses are in the store, it's not possible for them to annoy their subordinates so much that the entire customer notices! Nevertheless, now 2 stars instead of 1 but there is a lot of room for improvement. old: Extremely unfriendly, very long waiting times, sauces are always missing (even though you paid extra). If you check your order on site you will be insulted in the worst possible way. When complaining directly to BK, only stupid excuses.

Eternal waiting times for burgers that are cold. Extremely loud in the store.

As is often the case at Burger King, the milkshake machine didn't work.

You can't complain about the cleanliness here, but you can complain about the waiting time. How can it be that we had to wait 45 minutes for our food even though the entire store was empty.

I ordered through Lieferando and pre-ordered for 11:45, the food still wasn't there at 12:20 and then it was simply canceled. I have to get to work at 12:50 and can now worry about getting something to eat. Nobody could be reached there by phone. Very poor performance.

Dirty, tables are not cleaned, everything sticks, ice machine is regularly to consistently "broken", hygienic conditions are hopefully only so substandard in the toilets and do not rub off on the kitchen.

Burnt buns, King's Crunchy pepper chicken patty completely dry, long chicken vegan without sauce, wrong nuggets (vegan) and wrong sauce. Oh and the Coke Zero was lukewarm.

Received 7 nuggets instead of 9

Worst BK I've ever been to. Next time I'll go straight to McDonald's

Prices went way up and there was no coffee or hot drinks, even though they were advertised as such. Cleanliness was good, staff a bit annoyed, didn't smile for guests, very unfortunate.

Almost fall asleep at work and are completely overwhelmed

A standard Burger King. The service was friendly and we didn't have to wait long.

We ordered takeout today. Cola was without ice and carbonated. Chicken wings were missing. Lattice fries were moldy and of course everything was cold. Never again

Where is the hidden camera?! Waiting 30 minutes in the drive-thru is unacceptable! Simply driving away because you haven't been able to order yet isn't possible thanks to the curb - trapped at BK. The lady taking the order entered half of the order incorrectly and you had to shout at the loudspeaker to get her to enter the correct number (...). For “fast food”, you can delete “fast”. Food was ok.

I bought some food, they cooked my order for about an hour, an awfully long time, while you wait you will starve

Dry as hell I waited 5 minutes for a chicken burger, even though it was empty, the sauce on the citizen was only on the edge Toilet: Are you kidding me? I just wanted to wash my hands and the hairdryer didn't work to dry my hands

My worst BK experience so far! After trying to order three times, the service person watching us explained that the WiFi wasn't working. You could also order directly from her, which is what we did. After 35 minutes our food was ready to be picked up and as we were chewing the first bite they thought they were starting to clean the floor right under our table, even though we were the only guests at that time. No thanks, not again!

The service took too long and the toilets were full and yes

Incomplete food, extremely cold inside, unclean tables, full trolleys. ALWAYS supposedly defective milk shake machine...

Service was great and there was nothing wrong with the food. Everything was nice and clean too

I think a burger for €10 is expensive. The staff is very friendly, unfortunately the tables are dirty.

The worst Burger King I've ever seen, I was the only customer at the drive in, I order two Woppers, a Coke and a 20 nuggets, I only get a burger, no napkins, no wonder there's nothing going on here.

I have rarely seen such a bad BK. Staff is just standing around, the trolleys for the trays were full Food was crap...

I've been treating myself to a Whopper for a long time, my mistake, I'm endlessly exhausted. If only I had listened to the warnings. Well, yes the place is history for me,,, Taking away the star is necessary for posting,,, LG Max,,,🤢🤮🥵

The food was ok - standard Burger King. Ordering almost exclusively on the monitor. At the checkout you were ignored, even when you had questions and when returning the reusable cups... Employees were not interested in direct customer contact.

We are Burger King pioneers and fans. Wherever we are, it is our first destination and my family's favorite destination. Unfortunately, I was shocked by the most contemptible and insignificant treatment, and the reason for this was that I spoke to the employee in English. Bad treatment and unusual food we eat in Denmark. How grateful we are to all Burger King restaurants in Denmark, at all levels. Where treatment, reception and food are. We also regret this experience at this restaurant in Germany. I wouldn't advise anyone not to do it...and I won't do it again.

They did their job very badly, I ordered normal nuggets but they gave me vegan nuggets.

20170918 I recently had dinner there with my son late in the afternoon. What can I say, we were the only ones there. The word probably still has to get around. 😉 The good thing was that the food was freshly prepared and really hot. BUT... the tables weren't wiped down... were dirty and sticky... the speed of the staff during the day was slow, especially the lady who served the customers... toilet facility, well let's practice that again... .

When it was minus 2 degrees outside, it was at least as cold inside - heating broken? Or save costs? It doesn't work at all! The order was ready in the appropriate time frame, but it was lukewarm and half an hour later the stomach ache started...hmm.. I've never had that after a visit to a "fast food shop". Actually not recommended

Anyone who wants to sit in the restaurant in winter when it's 10 degrees is welcome here. In addition, the employees are extremely unfriendly - it's a shame there are far better BKs out there.

Unfortunately, the service is becoming more and more technical. Personal contact with the staff is made considerably more difficult by the fact that the service people hardly speak German and it is difficult to communicate.

Even with small technical problems, the team remains calm and competent. Very friendly staff.😉

My order was placed at 1:15 p.m. and the order was ready for pickup at 1:38 p.m.!!!!! Very bad service, 23 minutes waiting time!!! Furthermore, the entire meal was cold and therefore hard to enjoy!!! About 15 euros thrown out the window.

As far as food goes, you get what you expect. The quality is good. Unfortunately, it usually takes a long time for the food to be ready. If you go in winter you should take a thick jacket with you. It's very cold. There is probably no heating at all, just air conditioning, because it's the same in summer.

Smiling staff, unfortunately the freshly prepared Whopper was lukewarm and didn't convince me in terms of taste... it lacked something spicy. I think I remember the original better.

Cozy, warm and delicious fast food. This is how all restaurants should be.

Opening hours from 10:00 a.m. and still closed at 10:30 a.m. with no notice on the door.

This branch is repeatedly characterized by absolutely poor service. The staff is hopelessly overwhelmed. The apparent “person in charge of the shift” exudes an unwavering calmness despite the full house. In addition to private telephone conversations at the ice machine, he also impresses with hygienic work clothing. You can say that the torn shirt, which is covered with grease stains and other black residue, creates a trustworthy image. On top of that, the designated “shift manager” also has full trust in his new colleagues, who cannot expect any support from him. All in all, you should think about stopping here again.

Fast and good food, I recommend it!

It's bad when you order and constantly get wrong or incomplete food. It's annoying because these laypeople neither speak nor understand German sufficiently. The order is no longer displayed in the drive and unfortunately you can only compare the receipt after payment. This branch may be closed. It's no loss, close the mess on the B6! Complaints? Don't understand anything... Enough!

As always, no matter which branch there is no ice cream available because the machine is supposedly broken. Plant castles from the ordered menu are suddenly no longer available, but canceling the menu is no longer possible.... Medium fries from one meal are smaller than the small portion from the children's menu. So all in all a disappointment for a lot of money.

I'm there very often. Waiting times aren't too long, they're not too fast, and I don't know all the names of the employees, but Daniela was very nice

Takes forever, has nothing to do with fast food,

I don't even know where to start today. It was the worst visit to this “restaurant” ever. We arrived at 9:20 p.m. when all the chairs had already been put up. 40 minutes before closing. At 9:22 p.m. the “lovely” Beatrice shouted across the store: “But nothing more to eat here today” (38 minutes before closing)...brother, what’s going on? I'm no longer allowed to eat there 38 minutes before closing time? Class. I always thought that if the door said open until 10 p.m., then I could eat there until 10 p.m. Well, apparently good Bea has something against it. After all, she had already put all the chairs up and wiped them. We were also horrified to see how she handled the other guests' orders, which she slammed onto the counter and audibly shouted the order number in annoyance. This person is not, and I mean absolutely not, a great figurehead. What cashiers sometimes are. In the background we could hear people shouting in the kitchen. Not great for a waiting customer either. Not to mention the two different radio stations that sounded quite loudly from the kitchen and the TV. There was a strong and unpleasant smell of old grease in the store. The conclusion today is that we are distancing ourselves more and more from this branch. But at least today our order was complete straight away. And, it has to be said. The food always tastes good. I think the big problem here is that the checkout staff are rarely in a good mood. But I already described that above.

Food is good but you wait a long time and the service is semi-good

Waited 5 minutes at the drive in - unacceptable

The burger was tasty. However, I have never stood at a drive thru for so long. It won't happen again!

Very loud music, poor service, part was simply forgotten. Taste 1 point out of 5.

I'm actually a BurgerKing fan. But unfortunately at this BK, the ice cream machine is often broken, card payment doesn't work, or there are problems at the drive-in. Staff makes an effort. But at peak times there are too few staff and it can take longer to place your order. Therefore unfortunately only 2 stars.

Have been there a few times. Unfortunately on the last visit on October 19th. More than 35 minutes between ordering and serving the food, and that with a few burgers and drinks Considering that it's called fast food, it's really unbearable, as some pubs and restaurants are faster.

Waited 36 minutes for a single burger and also brought the wrong burger. You can now completely forget about Burger King in Halle.

Burger King, delicious burgers and it fills you up.

We gave this branch another chance after a long time. But unfortunately we were disappointed again. You have to give at least 1 star here. Even 1 star is too much. Waiting 20 minutes in a fast food restaurant is simply not possible. And again something was missing from the order. Expensive nuggets and the important cinnamon and sugar for the churros. How can that be? We will now avoid this “restaurant”. Too bad

The new Wopper was good except for the bottom part being grilled too much. That's why it tasted like it was burnt. I ate it without further eating, which was good.

What you ordered doesn't come and the people last at the checkout are unfriendly

Not recommended! It goes without saying that you shouldn't have too high expectations in a fast food restaurant these days. However, this place manages to top everything that has come before. 1. The ordering system is constantly broken 2. The employees seem overwhelmed, disoriented and listless 3. Hardly any employees understand or speak German 4. The waiting time is often over 20 minutes! 5. Something is often missing or assigned incorrectly 6. While you wait you can often hear the employees arguing. It's time for Team Wallraff or the health department to visit again.

Friendly service, everything was great.

Nice service Quick preparation Eat delicious food

What happened to Burger King? Every kebab grill works more efficiently and better. In terms of taste, it's also a masterpiece in the minus range 👎👎👎👎

There was too little sauce on the burger or not at all. No gloves were worn when preparing the food or ingredients. It had been better.

Here the customer is insulted personally and in the worst possible way when he has a question about the product. That's service.

We were at the drive-in around 7:45 p.m. and were told: Please come in and order, we can't process the drive-in Dispatched. An impudence from the gentleman... Close the place!

Ice machine has been broken for months. Very unfortunate

Super great service, actually wanted to go out for something to eat. It was open until 10 p.m. on Sunday, but at 9:15 p.m. the shop was already locked even though the lights were still on. Then we'll go to the competition.

If you are hungry, please continue to the next BK. You can save yourself that here! Bad mood is inevitable due to very long waiting times Drive in or in Load . In a normal 2 man order there are 2 errors that should not be ignored. Never again !

I had severe stomach problems after the visit and am still struggling with nausea. Matched the overall impression. Waited half an hour for the order. Employees are completely overwhelmed, albeit friendly. Was my second and last visit. I know it completely differently from other branches. I think there are too few staff here, which means stress and cleanliness suffers. I am angry and very disappointed.

The air conditioning was constantly broken, as was the ice cream and shake machine. From 7 p.m. part of the restaurant is cordoned off, so you either have to sit outside or inside at the four outer tables. They often close much earlier than 10 p.m. Employees are overworked, trays are usually stacked in unsightly towers.

09/04/24 - 3:25 p.m., 34°C.... You think to yourself, man, you'll stop by Burger King and get a milkshake. Of course they don't have any right now, maybe I'll just go again in December.

For no apparent reason, orders are no longer accepted in the restaurant after 7 p.m., even though you have already pushed through the terminal and want to pay. There was also an unfriendly comment from the staff. It's a shame that you can't give fewer stars.

I've never waited so long for just a few burgers. A 40 minute wait is really not possible in a fast food restaurant. It's better to leave the store open than to provide such poor service.

I think the air conditioning was broken because it was like a sauna 😳

Can't live up to the name *FASTFOOD* At 9 p.m. sharp, no more food is served, bad experience

!!!VERY UNPROFESSIONAL!!! It's a real shame that you arrive at 9 p.m. to have something quick to eat and the branch is already locked an hour before closing time and you don't even get an answer at the drive-thru. It's better not to even look at the employee who is cleaning. Unfortunately, this isn't true for the first time. You HAVE to change something about the opening times if you just close the shop an hour before closing time. Really a shame.. NOT recommended

Absolute rip off when it comes to snack salad!!!!!! Almost nothing inside, and for €3.79. Please take a look before you take it with you.

The burgers are basically delicious if you didn't have to wait so long for them to get cold again. The staff were friendly but clearly understaffed. The ice cream machine was broken, but that was probably due to the temperatures.

Very rude employees, especially the boycut hair lady, very very rude please get some decent employees

Ordered at the terminal at 4:48 p.m. for 3 people (small order) and then about 6 people waited in front of me according to the numbers trackable on the screen. Every now and then I just hear the employees arguing, which doesn't work at all. The food we ordered came at 5:12 p.m. after 24 minutes and that for a quick restaurant. Tables were sticky and the floor was completely dirty, and the waste containers were completely full. The food was totally sticky and cold.

We are pioneers and fans of Burger King. Wherever we are, it is our first travel destination and my family's favorite destination. Unfortunately, I was shocked at the most despicable and insignificant treatment. The height of racism and rejection, and the reason for this is that I spoke to the employee in English. Poor treatment and unusual food. We eat it in Denmark. How grateful we are to all Burger King restaurants in Denmark, at all levels. Where the treatment, the reception and the food. We also regret this experience in this restaurant in Germany. I don't recommend it to anyone... and I won't repeat it again.👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾

Worst store I've ever entered. Constant problems... either there are no goods or EC payment doesn't work, mc drive is closed... etc. You want to eat two cheeseburgers on site and they are cold, when you asked them to make new ones they were cold again. There are missing ingredients or something like today where the citizens were pushed into the bag, so that everything is crushed and you find the dumped fries under the first burgers. Here, too, my husband had checked above and had to give it back to a citizen because the packaging was soggy and then the rest of the surprise at home. (See photo)

Compared to other fast food chains, there is still room for improvement.

We had dinner there today. It was stuffy and warm in the restaurant. Not everything was ready right away and should be brought to the table. Unfortunately nothing was brought and we only got it when we asked. Many of the employees don't immediately understand what exactly you want. The lighting in the seating areas is very hot so that you can easily hurt yourself. The ordering system could be better as we didn't see anything about toys for the children in their menu. The citizens weren't that good either, we're used to better things in other branches.

I can only recommend nice young lady

Went there today at 9:50 p.m. Chairs were already upstairs. Dishes returned were tidied up, staff were busy sweeping. Besides me, two other customers were waiting and wanted to order. Here we closed the shop 20 minutes before closing time. Very bad.

We were there today (9:30 p.m.). The door at the front was locked and no one answered at the drive in, and there was no one to be seen at the cash register at the drive in either. We honked because we thought they wouldn't hear us. There was also no reaction and no one to be seen. According to the opening times, it was still open and there was no information that there was a disruption or etc. Very rude.

Catastrophe, the older gentlemen behind the counter are completely overwhelmed with 4 orders! I stood at the counter for 10-15 minutes and was ignored until I was finally allowed to order... Great improvement!

Super nice team, everything was clean. Nice personel .

Bought there for home. At home we discovered that 2 🍔 and the tea were missing. Unfortunately we live 20 km away to complain. 😢

Everything perfect . The gentleman at the counter is very nice and accommodating!

It's like the lottery here. If you're lucky the store is open, that doesn't mean everything is available. HotBrownie is an example.

I don't know what Team Wallraff & Co. have to complain about, it doesn't apply to this BK at all. A waitress who asks me if I have any questions about the terminal, a refreshing and convincing sentence: "Your order please, thank you for visiting our restaurant and have a nice day." Customer service is something that really impressed me because we're not used to it anymore. A small forgotten sour cream sauce that could not be selected at the terminal was served quickly and without any problems and the tip that the terminal did not have this function was gratefully accepted.

It has happened a total of 5 times that items from our order were missing. Of course this can happen, but the frequency of it is simply annoying. Yesterday we had 4! Item missing. We'll probably always have to check the bag in the future.

Rude most manager doesn't listen to any improvement

Ordered large fries, got small ones, spoke to 2 people and nothing changed Manager doesn't feel like it, just like saleswoman answer from her are you kidding me It's really nice

Prices are not correct as on the sign (drive) Saleswoman very rude statement from the saleswoman (are you kidding me) Wanted to speak to the manager, she had no interest in what her people did and she didn't care about prices It's getting worse and worse here at this store Kind regards from LARGE BAG OF FRIES

!Staff urgently needs training on the subject of payback! It's really annoying when people try to make me believe for the second time in this branch that Burger King is no longer a Payback partner, even though that's not true. I was there on April 7th - it worked, but 2 days later an employee said "It hasn't worked since April 1st" (weird, because it still worked on the 7th) I then researched online and it said: You can no longer redeem Payback at Burger King, you can only collect it because Burger King now has another collection program of its own. 2 months later I went to this branch again and caught the same employee who refused to scan my Payback card last time. I told her that it says online that Burger King is still a partner & she said again "No, not since April 1st". It's funny that both the Payback app and the Burger King app and on the website advertise that the two are still partners. Even in the FAQ it says Collect Payback points: yes Redeem Paypack points: no There is an urgent need for training of our own staff....

Unfortunately, Burger King is seriously declining. Unfortunately there is no breakfast, you can only order on a stupid display, and in the Burger King app there is about half of it only for registered users. So overall I think it's pretty bad... Thanks Burger King, I'll go somewhere else in the future.

I ordered from Burger King today and two things were missing. After the 8 call, a lady answered the phone and I explained the situation. This cheeky statement that came, I thought, I was crazy, cheeky came then you have to order again then it will be included so I think I'm crazy, that was the last time I ordered there, the ad was out and I also complained. You also know how to rip off other people

The ice cream machine there generally doesn't seem to be in operation 10 days a year. Similar are the payment machines, where half of the devices are usually out of order. The store is usually empty and you still have to wait a long time. Staff changes there every month. You cannot redeem the app’s points there either. Never again.