GastroRanking-logo
whatsappWhatsapp
phoneAufrufendesktopWebsite
menuMenü
bookingBuchung
4,0

Basierend auf 2.766 Bewertungen gefunden auf 1 Websites

site_photo4

Nº 69 unter 93 unter Arnsberg

Nº 6 von 7 Fast-Food-Restaurant unter Arnsberg

KUNDEN KOMMENTIEREN IHRE..schonmusskasenuggetschili
Ergebnis
StellungnahmenHinweisGoogle2.7664.0

comment_iconStellungnahmen

A very, very friendly employee! Child-friendly and attentive. Thank you, Ms. Ishrat.

site_logo

Hung Nguyen . 2026-01-05

WEITERE KOMMENTARE IN Google

For a Burger King, the service is very friendly. Mrs. Ishrat, in particular, is very friendly. 5 stars

site_logo

TC N . 2026-01-05

WEITERE KOMMENTARE IN Google

We received very friendly and service-oriented service from Ishrat!

site_logo

Askanios (ANKR) . 2026-01-03

WEITERE KOMMENTARE IN Google

We received excellent service from Mrs. Ishrat. She was very kind to children and even helped us carry the second tablet. Later, she even brought a crown for my son. Thank you so much!

site_logo

Isabel Reich . 2026-01-03

WEITERE KOMMENTARE IN Google

Eli was our waitress, everything was delicious.

site_logo

Joost . 2026-01-02

WEITERE KOMMENTARE IN Google

It's Burger King, after all. It was OK.

site_logo

Andre Schossow . 2026-01-02

WEITERE KOMMENTARE IN Google

JYoti The service was very friendly, the food tasted good and was also prepared quickly.

site_logo

Isuf Kapllani . 2026-01-01

WEITERE KOMMENTARE IN Google

Very long waiting times to pay and extremely unfriendly and incompetent staff.

site_logo

Kevin Bussri . 2025-12-30

WEITERE KOMMENTARE IN Google

Excellent service. Thanks to Eli, everything runs smoothly. You get your food quickly!

site_logo

Matthias Walter . 2025-12-29

WEITERE KOMMENTARE IN Google

Excellent service, excellent staff, would gladly use again. Eli is the best employee.

site_logo

damian . 2025-12-29

WEITERE KOMMENTARE IN Google

Excellent service thanks to Eli, would gladly use again

site_logo

Walter Daniel . 2025-12-29

WEITERE KOMMENTARE IN Google

Choukri Nicola had the best service at the checkout and the food was very tasty, highly recommended.

site_logo

Sancho 17 . 2025-12-29

WEITERE KOMMENTARE IN Google

Excellent service and always ready to help, very delicious food. Nikola

site_logo

Sachbe . 2025-12-29

WEITERE KOMMENTARE IN Google

Great Burger King branch, I went there again after a long time and was pleasantly surprised. Service was okay, ordering at the self-service terminal was smoother than at McDonald's. The food quality was good.

site_logo

Ralf Rafinski . 2025-12-28

WEITERE KOMMENTARE IN Google

Choukri provided excellent service. Best staff ever!! 👍👍

site_logo

Kriesh 09 . 2025-12-28

WEITERE KOMMENTARE IN Google

Unfortunately, the employees try to get good reviews in exchange for a free drink or ice cream. So, of course, all the good reviews are worthless.

site_logo

Skankhunt 42 . 2025-12-27

WEITERE KOMMENTARE IN Google

Jyoti served me, was very nice and helpful

site_logo

Arshak 555 . 2025-12-27

WEITERE KOMMENTARE IN Google

Jyoti provided excellent service.

site_logo

Dominique Ostermann . 2025-12-27

WEITERE KOMMENTARE IN Google

JYOTI The food was delicious and quite fast. I enjoyed it.

site_logo

lena droege . 2025-12-27

WEITERE KOMMENTARE IN Google

Jyoti Great service!!! Very friendly staff

site_logo

lea kehl . 2025-12-27

WEITERE KOMMENTARE IN Google

Top branch with a great team! Eli especially deserves huge praise – attentive, friendly, and always with a smile. Thank you so much for the fantastic service! 🌟🍔

site_logo

Shaimaa Elkordy . 2025-12-27

WEITERE KOMMENTARE IN Google

Absolutely fantastic Burger King! Everything was fresh, quick, and perfectly prepared. A very special thank you to Eli – such friendly, attentive, and warm service is truly rare. You immediately feel welcome. I'll definitely be back.

site_logo

Ahmed Elkordy . 2025-12-27

WEITERE KOMMENTARE IN Google

I was very satisfied with my visit to this Burger King branch. Clean, well-organized, and the team was motivated. Special thanks to Eli for the friendly service and for smiling despite the stress. Thank you! ♥️

site_logo

Merna Hegazy . 2025-12-27

WEITERE KOMMENTARE IN Google

Eli is fantastic for his service and the food is wonderful.

site_logo

Azad Isik . 2025-12-27

WEITERE KOMMENTARE IN Google

Eli, he provides excellent service. Thank you very much.

site_logo

Zeynel abidin Işık . 2025-12-27

WEITERE KOMMENTARE IN Google

The staff is always very friendly, and I was greeted by a lovely employee named Eli, so I can definitely recommend it 👍🏻

site_logo

Sebastian . 2025-12-27

WEITERE KOMMENTARE IN Google

Friendly service, quick order processing, and everything was fresh. The store was clean, and the staff was nice. I'd gladly order again. Thanks, Eli! 👍

site_logo

nezir halil . 2025-12-27

WEITERE KOMMENTARE IN Google

I buy quality elsewhere........

site_logo

Heinz Horn . 2025-12-23

WEITERE KOMMENTARE IN Google

The staff were mostly friendly, but the prices could be described as exclusive... €10 for a Double Whopper, which I find incomprehensible...

site_logo

Torsten Seeger . 2025-12-22

WEITERE KOMMENTARE IN Google

The best BK we've ever been to.

site_logo

Erdem . 2025-12-21

WEITERE KOMMENTARE IN Google

I am very satisfied with the service. Thank you so much for the kind words, Ishrat.

site_logo

Sandra Kopp . 2025-12-20

WEITERE KOMMENTARE IN Google

Mrs. Burcu was really nice, polite, and hospitable.

site_logo

ERFAN Rezai . 2025-12-18

WEITERE KOMMENTARE IN Google

Clean and friendly service by Mrs. Jyoti

site_logo

Dennis Ruffing . 2025-12-14

WEITERE KOMMENTARE IN Google

JYoti Food and service are great

site_logo

Cayenne Potroc . 2025-12-12

WEITERE KOMMENTARE IN Google

Jyoti was very good and the food was very good too.

site_logo

Tahmena Safi . 2025-12-12

WEITERE KOMMENTARE IN Google

Very nice service from Mrs. Ishrat 🥰

site_logo

Tu Vu . 2025-12-12

WEITERE KOMMENTARE IN Google

Ishrat was excellent service. A very calm and pleasant person who served us kindly. I unfortunately dropped my Coke, but she immediately gave me a new drink and cleaned the table right away – top-notch service.

site_logo

D. Guener . 2025-12-10

WEITERE KOMMENTARE IN Google

Ishtar was very friendly and helpful. He was like family. We'd love to come back. Thank you, Ishtar.

site_logo

Micha Kader . 2025-12-10

WEITERE KOMMENTARE IN Google

The employee, Ms. Ishrat, was very nice and competent.

site_logo

Albion Bytyqi . 2025-12-10

WEITERE KOMMENTARE IN Google

The employee, Ms. Ishrat, was very friendly.

site_logo

Lorena . 2025-12-10

WEITERE KOMMENTARE IN Google

Good service and friendly customers

site_logo

Samah Mema . 2025-12-07

WEITERE KOMMENTARE IN Google

Ms. Ishrat, our employee, is a very nice person. She doesn't get stressed and is always there for the customers. Regards, Emre

site_logo

Focus . 2025-12-05

WEITERE KOMMENTARE IN Google

Mrs. Ishrat was a very nice lady. The conversation was great and the food was good! It was fun. I'll definitely come back. Regards, Jan

site_logo

janniigaming . 2025-12-05

WEITERE KOMMENTARE IN Google

Jyoti, thank you so much for the friendly service! We'll gladly come again.

site_logo

Rafael . 2025-12-05

WEITERE KOMMENTARE IN Google

The contact with lovely Ishrat was great! We laughed together and everything was perfect at the meal too :)

site_logo

la hier . 2025-12-04

WEITERE KOMMENTARE IN Google

JyoTi was very friendly and helpful.

site_logo

Leonhard Schauerte . 2025-12-02

WEITERE KOMMENTARE IN Google

Jyoti was always friendly. The food was delicious.

site_logo

Jakob Schauerte . 2025-12-02

WEITERE KOMMENTARE IN Google

We received friendly service, and the food was good. Then the waitresses started approaching the guests, asking them to please write a review on Google and mention them positively by name... (They had prepared small cards with QR codes and their names for this purpose.) They stayed next to the customers until they had completed the review. In return, they offered a small portion of fries or a Coke as a "thank you." They were so persistent that even customers who hadn't yet eaten were expected to write a review immediately, and customers who had already eaten were told to interrupt their meals because the review took priority. Is that really the point of reviews here? Well, if that's what the company wants...

site_logo

Anna Marie . 2025-11-29

WEITERE KOMMENTARE IN Google

The kids loved it. Jyoti was a very nice employee. Burger King is always a good choice.

site_logo

M. Fg . 2025-11-29

WEITERE KOMMENTARE IN Google

If I could, I would give Nikola Kukic far more than 5 stars! He is without a doubt the friendliest, most attentive, and most dedicated employee Burger King could have. Every visit is a real highlight thanks to his positive attitude and excellent service. Great job – please keep it up!

site_logo

Harun Hajdarevic . 2025-11-29

WEITERE KOMMENTARE IN Google

Ishrat is one of the nicest employees :) everything was great as always :)

site_logo

A. Wtf . 2025-11-26

WEITERE KOMMENTARE IN Google

Ishrat, very nice service, everything was great :)

site_logo

Carina Harmsen . 2025-11-26

WEITERE KOMMENTARE IN Google

The employee ISHRAT was very friendly and served us quickly. Everything was to our satisfaction. We would gladly come again. The food was freshly prepared.

site_logo

S C . 2025-11-25

WEITERE KOMMENTARE IN Google

Jyoti worked very well, nice person.

site_logo

jaja werscheinlich . 2025-11-25

WEITERE KOMMENTARE IN Google

Jyoti Everything's fine. Work was good, food was delicious.

site_logo

Daniel Platte . 2025-11-25

WEITERE KOMMENTARE IN Google

Jyoti - everything was great :) It was delicious and the staff were nice!

site_logo

Loreen Welp . 2025-11-25

WEITERE KOMMENTARE IN Google

Great Burger King. The employee Ishrat was also very courteous and friendly.

site_logo

Deniz Hüseyin Aydogan . 2025-11-24

WEITERE KOMMENTARE IN Google

ISHRAT has excellent staff, very friendly. Would gladly return.

site_logo

Frank Golisch . 2025-11-24

WEITERE KOMMENTARE IN Google

Delicious burgers in a clean environment. I also appreciate that vegan options are available. The competition could learn a thing or two from them. We were served by the lovely Ms. Ishrat.

site_logo

Tobias Becker . 2025-11-24

WEITERE KOMMENTARE IN Google

The Burger King in Arnsberg is generally friendly, though cleanliness sometimes leaves something to be desired. The food is a bit pricey for two people, but still very tasty. There's something for everyone, whether you're a meat lover, vegetarian, or vegan. The employee Lshrat was particularly friendly.

site_logo

Lea Johlke . 2025-11-24

WEITERE KOMMENTARE IN Google

Ishrat was a really nice and helpful employee. The food was excellent and delicious. I'd gladly come back again!

site_logo

Siyar Dndr . 2025-11-24

WEITERE KOMMENTARE IN Google

Great shop... I'd gladly come again. Ishrat's service was exceptional.

site_logo

Philipp Wiethoff . 2025-11-23

WEITERE KOMMENTARE IN Google

Yoti is a very good professional, nice, polite and respectful.

site_logo

Ariyoo200 . 2025-11-23

WEITERE KOMMENTARE IN Google

Subject: Outstanding, exceptional praise for your employee Ishrat Dear Burger King Team, I'm writing to you today about something that's particularly important to me and many of my friends. It concerns one of your employees who, in our eyes, is far more than just an employee: Ishrat. I feel compelled to write this message because Ishrat is a truly exceptional employee. For many of us, she's such a significant part of our restaurant experience that we consciously choose Burger King – because of her. Exceptional friendliness & charisma Ishrat greets every guest with a warmth that's rarely experienced these days. Her friendliness isn't superficial, but genuine, authentic, and palpable. Every guest feels welcome, valued, and well cared for. She has a positive aura that's immediately noticeable – a smile that's contagious, conveys calm, and creates an atmosphere where you simply feel at ease. This quality can't be trained – it's a talent you either have or you don't. Ishrat possesses it to the highest degree. Incredible Work Ethic & Diligence We are constantly impressed by Ishrat's incredible diligence. She works quickly, efficiently, reliably, and with the utmost attention to detail. Even when things get busy, she remains calm, friendly, and professional – a model of what excellent customer service should look like. She often anticipates customer needs before they are even expressed – as if she can read their lips. She is not only attentive but also patient and explains everything clearly and kindly. Whether it's questions, special requests, or minor issues, Ishrat always finds a solution. Cleanliness & Organization at an Exceptional Level Another point that consistently impresses us is the cleanliness of the restaurant when Ishrat is on duty. She regularly walks through the entire dining area whenever her work schedule allows, checking that everything is clean and in order. You can immediately tell that order and hygiene are truly important to her – this is reflected in the entire atmosphere. Under her management, the restaurant feels more polished, organized, and inviting. Exemplary Appearance & Professionalism Ishrat herself always presents herself in a well-groomed, tidy, and professional manner. Her appearance is both friendly and professional, and her positive attitude is immediately noticeable to regular customers and newcomers alike. It's no wonder so many people enjoy going to her counter – she simply radiates competence and friendliness. A Reason to Go the Extra Way Many of us go out of our way just to visit "her branch." It's no exaggeration to say that we – and about 30 other people in our circle – come to Burger King primarily because of Ishrat. People like Ishrat are the reason why guests become regulars. She creates a connection, trust, and the feeling that you're not just a customer, but a valued guest. A loss that would affect not only you, but also your guests. I want to be completely honest: If Ishrat were to leave your restaurant one day, it would cause many of us to stop visiting Burger King. We sincerely hope you recognize how valuable she is to your business. Ishrat isn't just an employee—she's a figurehead, a heart and soul, and a true example of what excellent customer service means. A real stroke of luck for Burger King. Please be sure to pass on this praise to Ishrat. And please know: Employees like her are rare—they're lucky to find them. Burger King is incredibly fortunate to have her on the team.

site_logo

Serdal Karatas . 2025-11-23

WEITERE KOMMENTARE IN Google

Ishrat served us well and was very friendly :)

site_logo

Robin Schramm . 2025-11-23

WEITERE KOMMENTARE IN Google

Ishrat was super friendly and accommodating :)

site_logo

Jonas Goldschmidt . 2025-11-23

WEITERE KOMMENTARE IN Google

Jyoti is very friendly and nice and served us well. 😀😀😀😀👍👍👍

site_logo

Özlem Ceti . 2025-11-22

WEITERE KOMMENTARE IN Google

Jyoti provided good service and was friendly 💪🏼

site_logo

David Hasler . 2025-11-22

WEITERE KOMMENTARE IN Google

Ishrat was so sweet and put a smile on our faces, you rarely experience that!

site_logo

Chris Si . 2025-11-22

WEITERE KOMMENTARE IN Google

A fantastic drive-thru experience! Everything went perfectly. The very friendly and cheerful demeanor of the employee, Ishrat, was the icing on the cake!

site_logo

Schrottduke duke . 2025-11-22

WEITERE KOMMENTARE IN Google

Ms. Jyoti is very, very respectful, loving, and very, very kind. Highly recommended from Munich! 👍

site_logo

David Bro67 . 2025-11-22

WEITERE KOMMENTARE IN Google

Ishrat is one of the best servers here, very friendly and fast.

site_logo

Sophie . 2025-11-22

WEITERE KOMMENTARE IN Google

What's the use of capital letters? At Burger King, you simply know what you're getting. Consistent quality and delicious burgers are always on point. I personally prefer this chain much more than the competition with the weird yellow "M." Here at Burger King, the burgers are at least available in a reasonable size. The price is probably debatable, but nothing's free these days. Definitely recommended for a quick snack or even a bigger appetite.

site_logo

J. Michael . 2025-10-08

WEITERE KOMMENTARE IN Google

Really nice people, very flexible, pleasant atmosphere, child-friendly, highly recommended 🤩

site_logo

Constanze Schröder-Porzky . 2025-09-30

WEITERE KOMMENTARE IN Google

I'm only giving one star for the Coke because they mixed up the burgers. I ordered with vegetables, but I got a terrible burger with cheese sauce that was veeeery salty. Also, the burger was dry because there were no vegetables in it at all. Unfortunately, I didn't have time to exchange my order and only noticed the mistake when I bit into the burger.

site_logo

Anastasiia Prylipko . 2025-09-30

WEITERE KOMMENTARE IN Google

Service doesn't get a star because the service staff were completely overwhelmed with the orders.

site_logo

Christopher Siepe . 2025-09-29

WEITERE KOMMENTARE IN Google

My hunger for a burger drove me to Burger King in Arnsberg once again, and as usual, I wasn't disappointed. The restaurant on Hüstener Straße offers the usual delicious taste of freshly grilled meat, but also has a little room for improvement. Overall, my visit was a positive experience. The staff were friendly, and my order was taken promptly. My Whopper was freshly prepared, juicy, and warm—exactly as you'd expect. The fries were also crispy and well-salted. The cleanliness of the restaurant area is particularly noteworthy; the tables were wiped down, and the floor appeared well-maintained. However, there is a slight point deduction for the wait at the drive-thru, which can be a bit longer during peak times. A bit faster service would have been desirable. Additionally, the ice cream machine was out of service on my last visit, which was a shame, especially on a warm day. Nevertheless, the positives clearly outweigh the negatives. If you're craving classic Burger King specialties, this is the place for you in Arnsberg. The quality of the food is excellent, and the staff is attentive. With minor tweaks to the service process, the experience could be perfected.

site_logo

Robbyn Gerhardt . 2025-09-26

WEITERE KOMMENTARE IN Google

Very nice service. Many thanks to Chockri, he was especially friendly.

site_logo

Beatrix Spieß . 2025-09-26

WEITERE KOMMENTARE IN Google

Food for Burger King very good and hot, staff very friendly, restaurant and restrooms clean

site_logo

Jan Piazza . 2025-09-23

WEITERE KOMMENTARE IN Google

Nino is, as always, very friendly. The food was delicious. I'd love to come back.

site_logo

Леа . 2025-09-22

WEITERE KOMMENTARE IN Google

Whenever I come to this burgerking I wish to see Ashrat cause she always stand open to help me out with placing my orders or when I have trouble with ordering. She helpes me with a big smile on her face and is really patient with me.

site_logo

Renier Boonman . 2025-09-20

WEITERE KOMMENTARE IN Google

Thank you for the exceptional hospitality of Mr. Toveto

site_logo

David . 2025-09-09

WEITERE KOMMENTARE IN Google

I would rather fast for a week before eating there again!

site_logo

Andreas Tigges . 2025-09-08

WEITERE KOMMENTARE IN Google

Kumar is a great employee, very friendly and great.

site_logo

Nura Yüksekdag . 2025-08-31

WEITERE KOMMENTARE IN Google

The Sprite just tastes like water but a bit more disgusting 🤮🤮🤮

site_logo

Elijah Schröder . 2025-08-29

WEITERE KOMMENTARE IN Google

Great Burger King, very clean, friendly staff, everyone easy to understand. The restrooms are spotless, which is unfortunately becoming increasingly rare.

site_logo

einszu derzwei . 2025-08-26

WEITERE KOMMENTARE IN Google

At Burger King, I regularly observe that the quality depends heavily on the performance of the respective manager and their employees. This is reflected in the varying quality of the products I've experienced at different times in the same branch – from excellent to inedible. Review: Although I've only visited the restaurant twice, I was pleasantly surprised both times by the professionalism and quality. Rating: So far, highly recommended for anyone who likes Burger King.

site_logo

Alan Arslan . 2025-08-25

WEITERE KOMMENTARE IN Google

There was practically nothing wrong with my order: Ordered a Whopper - got something with brown sauce Ordered a vanilla milkshake - got a strawberry Asked for a Naruto figurine - got some junk I couldn't even identify. The XL T-shirt is probably an Asian size; even a colleague who usually wears a size L couldn't squeeze into it. Absolutely not recommended! The franchise should revoke its license for this garbage.

site_logo

Kerusey . 2025-08-18

WEITERE KOMMENTARE IN Google

A good, clean fast food restaurant.

site_logo

Michael Bechtloff-Müller . 2025-08-16

WEITERE KOMMENTARE IN Google

Very clean, friendly service, hot fries. I've never seen such a clean burger place before; even the restrooms are clean. The staff is top-notch: friendly and hard-working.

site_logo

Талан М . 2025-08-14

WEITERE KOMMENTARE IN Google

Everything was delicious, and we didn't have to wait long. Everything was very tidy and clean. The staff were all very polite.

site_logo

Barbara Krüger . 2025-08-14

WEITERE KOMMENTARE IN Google

I was just there and bought two chicken burgers for €5.98!!!!!!!!!!!!! Well, I expected more. This was just a burger bun with spicy ketchup, two bits of lettuce, and two nuggets slapped on top. So, €5.98 for that!!!!!! I'm insulted! That's not right, something has to change! It tasted absolutely terrible, and the burgers ended up in the trash 👎

site_logo

janine . 2025-08-10

WEITERE KOMMENTARE IN Google

For a Burger King branch, the Arnsberg location makes a really good impression. The shop is clean, orders are prepared quickly, and the staff is friendly. You get exactly what you'd expect from Burger King: freshly prepared burgers, fries that arrive hot and crispy, and self-serve drinks. The quality is up to typical Burger King standards, and the portions are generous as usual. Even during busy times, the organization is well-run, so you don't have to wait forever for your food. The branch looks well-maintained, the seats are in good condition, and you can almost always find a seat. Overall, a solid place to go if you're craving classic fast food – you know what you're getting and won't be disappointed.

site_logo

Marcel Breiter . 2025-08-10

WEITERE KOMMENTARE IN Google

The food is good as usual if you like fast food. The staff is friendly.

site_logo

Nina Shalimar . 2025-08-09

WEITERE KOMMENTARE IN Google

Foreword: At Burger King, I regularly observe that the quality depends heavily on the performance of the respective manager and their employees. This is reflected in the varying quality of the products I have experienced at different times in the same branch – from excellent to inedible. Review: Although I only visited the restaurant twice, I was pleasantly surprised both times by the professionalism and quality. Rating: So far, I highly recommend it to anyone who likes Burger King.

site_logo

Niko “HexDuke” HexDuke . 2025-08-01

WEITERE KOMMENTARE IN Google

Food is okay, but compared to others they are slow and seem disorganized.

site_logo

Detmar M . 2025-07-31

WEITERE KOMMENTARE IN Google

The food is quite okay. Unfortunately, three out of four ordering machines were broken where I was. I can recommend it.

site_logo

zizi_xixi zizi_xixi . 2025-07-29

WEITERE KOMMENTARE IN Google

This is the second time in July that I've had a lukewarm burger. Apparently, this somewhat larger chip shop doesn't care about freshness. And €10.48 for it is ridiculous.

site_logo

Johannes Schwickerath . 2025-07-27

WEITERE KOMMENTARE IN Google

Very enjoyable Burger King 👍🏼, very clean, quiet restaurant, friendly staff. Good service! We had a big order, so they offered to help carry it to our table. We are from the Netherlands, but love Sauerland, so next time we are here we will visit this BK again 👍🏼

site_logo

Samuël Rave . 2025-07-24

WEITERE KOMMENTARE IN Google

We arrived at 10 a.m. and they were watering flowers outside – very unusual for a chain! We were told the manager likes flowers. Nice ambiance, albeit a bit noisy! The interior and exterior areas are very clean, including the restrooms, and the staff are extremely friendly – especially Mr. Choukri. The food and cappuccino were good! We'd love to come back!

site_logo

Steffi H. . 2025-07-24

WEITERE KOMMENTARE IN Google

Ähnliche Restaurants in Arnsberg

restaurant_img
4,2

708 Stellungnahmen

location-iconRönkhauser Str. 23
Fast-Food-Restaurant
outdoor_seating_766takeaway_766delivery_766

I would do it again and again! Delicious

restaurant_img
4,3

871 Stellungnahmen

location-iconLange Wende 9
Fast-Food-Restaurant
outdoor_seating_951takeaway_951delivery_951

Thanks for the ban!!! Customer service is clearly not a priority here. It's like their motto is: "It can always get worse, as you'll soon see." My partner and I wanted to go out for some delicious burgers. We both ordered a large burger with fries and a drink as a meal deal. Everything was fine until we paid. But unfortunately, we hadn't mentioned beforehand that we had a 2025 discount voucher booklet, and as expected, they refused to give us the discount (2 for 1), claiming the voucher was no longer valid. Since we ate on November 30th and the voucher was valid until December 1st, the staff had to come up with something else and told us we should have mentioned it earlier. When we apologized, they were adamant! Then, in front of other guests, they accused us of being fraudsters (claiming the voucher booklet had expired and it was only a €2 discount)! Which, of course, isn't true. Each dish cost €19.30, and we still had to pay the full €38.60. Our order hadn't even been entered into the till; it was just handwritten on a piece of paper. They weren't accommodating at all. On the contrary, the two employees even berated us rudely and showed us in the booklet that we were obligated to announce it beforehand. Meanwhile, the other guests joined in, telling us not to make such a fuss over €2 and not to get upset. When I finally paid the full €38.60 and tried to explain the mistake to the other guests, we were practically thrown out, and they even shouted after us that we were banned from the premises. Who would want to eat there again if they get harassed and denounced in front of other guests over a minor technicality? Certainly not us!!! P.S.: Regarding the owner's statement. Owner: I was also told that you grabbed one of my employees rather roughly when it came to who owned which coupon book. Us: Yes. My partner took OUR coupon book back because the employees wanted to confiscate it for the alleged offense! It is OUR coupon book, and the supposed confiscation can be defended!

restaurant_img
4,4

260 Stellungnahmen

location-iconWerler Str. 21
Fast-Food-Restaurant
outdoor_seating_782takeaway_782delivery_782

Super friendly and delicious taxi plate! Completely satisfied.

restaurant_img
4,8

719 Stellungnahmen

location-iconHenzestraße 19
Fast-Food-Restaurant
outdoor_seating_770takeaway_770delivery_770

Very impressed. We order from there quite often and are really very satisfied. Not only is the food always very good, but the staff is always friendly and handles criticism very well and takes it on board. We can only recommend them 👍

restaurant_img
4,8

431 Stellungnahmen

location-iconBrückenpl. 5
Fast-Food-Restaurant
outdoor_seating_939takeaway_939delivery_939

Excellent snack bar, delicious food, highly recommended.