Burger King Aachen 2 in Aachen

Unfortunately, the outdoor area of ​​this Burger King branch is repeatedly plagued by unhygienic and unpleasant situations. I've repeatedly encountered people shouting loudly and behaving inappropriately. What's particularly disturbing is that people regularly urinate and even defecate directly on the premises – right in front of the cars waiting at the drive-thru. Instead of consistently removing such people from the premises, they even give them free fries, which only further exacerbates the problem. As a paying customer, I expect a clean and safe environment. This requires urgent action!

I stated that I would get my delivery at 6:30 p.m. and nothing happened until an hour late

Of course I know that it's really bad for the environment to eat here, but I think the burgers here are really great. Burger King is better than McDonald's anyway 😉 (for me.)

Used the drive-in yesterday, the ordering process was quite complicated, but put people there who are at least somewhat fluent in the language🙄 Then paid 32€ for 2 menus and 9 pieces of chilli cheese nuggets, as the prices were not obvious, paid first. At home you notice a. Paid too much b.chilli cheese nuggets missing, no receipt provided. Just pathetic...👎

Well, often the food isn't really warm and, with a few exceptions, the staff isn't particularly pleasant

Staff unable to take an order without this PC ordering machine. Is this also possible with drive-thru and online ordering?

We were very dissatisfied and disappointed with this place; before this, the chains of this eatery were not bad! In the picture it’s one thing, but in reality it’s another, the cutlet was so small that it occupied only 60% of the surface of the bun, because of this, the taste of only one bread was felt! I would not recommend going to this place! I'm attaching a photo!

sauberer Laden mit freundlichem Personal.

Delivery service duration 6:45 p.m. Order placed, 8:38 p.m. still nothing there. Calling the 0800 number would take another hour. No. Thanks! Service 👎🏻👎🏻👎🏻

Delicious food, knowledgeable staff and comfortable facilities.

I think it's a normal branch If people don't clean up their trash, it just looks like a mess. The food itself was always okay. The toilets were acceptable. It closes too early on the weekend for my taste. The app is accepted.

Children's corner with a large table would round off the restaurant perfectly.

The chairs are put up in the store over an hour before the official closing time. Compared to other Burger King, they save on the fries. The tables were completely dirty despite there being less than 10 guests in the shop... :(

It's freezing cold in this restaurant....I don't want to stay there

Burgers etc. delicious as expected. However, it was so cold in the dining room that nothing was possible without a thick jacket.

The food came quickly. Fries were good, but all 6Whoopers were ice cold. Too bad

If you just order Burger King, don't look at the food, it's wrong. Always do not recommend ordering.

Burger King. Eating out without emotions.

I was really disgusted today, so I have to change my previous review. The tables were all very dirty and hadn't been wiped over for a long time. We had 2 trays. Both had dried ketchup and other sauce on them. We pay good money, but we want to eat with dignity, without feeling disgusted.

It's a nice place to eat and dine, 💯💯

We ordered several plant-based burgers. As soon as I took one bite of one of the burgers, I noticed that something was wrong. Then spat it out. It was the plant-based Big King with extra jalapenos. Upon closer inspection we realized that it was the meat patty (round). We asked again whether the plant-based patty was still flower-shaped. That was answered in the affirmative. So we complained about the burger. First the burger was passed around between 3 employees, then we were told that it was plant-based, normally it was flower-shaped, but apparently not in this particular case. We were then offered to either eat the burger or dispose of it on site. This is neither customer-friendly nor trustworthy. Lost appetite. Mistakes happen, no problem! A minimum would be to admit it instead of taking the customer for a fool!

Large selection of seating both inside and outside. I felt comfortable.

After sports... away game... short detour to the King. Vegie burgers, hot fries, hot peppers, cola... full!

Top. There's nothing else to say

Very unfriendly.. you order something, he gets it wrong and is also annoyed 😒

Bad is not a word for this store. Every time I stand there in the drive-thru, parts are missing. That's scam in this store.

Unfortunately, the correct order was not received once again. Unfortunately, the telephone complaint was not responded to! Absolutely not customer friendly! Employees should already be able to understand orders correctly.

Burger King very close to the highway, easy to get to. Service staff with an Indian accent at the drive-in were extremely friendly and accommodating. Order processed completely and flawlessly! Great taste, freshly prepared. Meets everything you would expect from a fast food restaurant!

Complete disaster. After I was supposed to wait a short time at the drive, after 10 minutes there was still nothing. Then I decided to park and eat inside. Five customers were already stressed in the kitchen and couldn't cope with the situation. The food was dry and, to be honest, not what you used to get at Burgerking. People were frantically opening burger packaging in Pakistani language because they made a mistake, close to the mouth, without gloves. I thought I was in Pakistan at the bazaar. It's a shame that this chain has fallen into disrepair. Really disgusting, never again. There are also foreign citizens working at the competition, but things are clean and much faster there.

Long waits in the drive-thru, melted ice cream

Waited in a line for an unbelievable 45 minutes and was then ignored by an incompetent service person. This Burger King never again.

After the renovation everything takes much longer. Taste OK

Unfortunately it took a while until we received the order. But that was probably just due to the number of customers that were there that day.

Completely understaffed, 20 minutes in Rruve!

The way foreign people are treated is terrible.

Due to a software error, an error code appears for the coupons currently being used. The product itself remains in the shopping cart, but the settings are reset, which we didn't know. Instead of sweet and sour sauce, we got teriyaki and politely asked if the sauce could be swapped. It worked, but the employee couldn't help but say: “Oh, and you can't select that on the machine?” suppress. Even when she called the number she was absolutely unfriendly and unnerved. Even the 5 second walk to her was far too slow for her, even though the store was empty and no one was under time pressure. If you're so dissatisfied with your life, maybe you should change something and not take it out on customers

I can't rate the food because I turned right back at the main entrance. A pungent smell of citrus cleaning product hit me, but really strong. There were no umbrellas outside on the terrace so that no one was exposed to the scorching heat.

Clean and located right on the main street.

Pretty much like any other BK. Very convenient to access from the autoroute. Takes a very small detour.

I'm amazed at how clean it is here so really excited about the cleanliness

The welcome at the Drive Inn counter is underground. The order of six burgers and one fries were squeezed into a bag, two burgers only contained the lettuce. The employee did NOT inform us about the voucher campaign. The blue sweatpants of the employee at the drive topped it all off. We go to this Burger King often, but we have never experienced anything like it.

Our family has been waiting for more than an hour to get a menu and some chicken nuggets. The staff is completely overwhelmed just because it is Bundeswehr Day in the barracks. All the guests are fed up. Part of it can be paid out again. If we hadn't ordered through the machine and already paid, we would have left long ago.

It's a small branch. They forgot our shakes when ordering. They were still standing next to the machine. Of course I noticed and picked it up. I think the ordering terminals are a blessing. It's so nice not to have to list everything at the counter anymore (especially if you come with a lot of children). I didn't see any options for playing. The food was delicious. The staff were very friendly.

Well, it's just a Burger King... it's a bit of a shame that there are sometimes chairs on the table there hours before closing time and it looks like the place is closed

Order terminal in French Order arrived quite quickly Clean place, easy and free parking

Very modern facility with ordering terminals. Fast processing. Price/performance is still ok.

Didn't get a drink. The Plantbase Nuggets had meat in them and they didn't get enough change by 10. 1+1=3

The display on the drive in has been defective for years. Communication via the loudspeakers etc. also works poorly. It is important to check the goods upon receipt. In 80% of cases something is missing or wrong.

Ordered plant based and got meat. Then you have to discuss to get the plant based products. Well played

you can get much better quality burgers here compare to others.

Unfortunately not everything that was ordered and paid for was there, citizens were missing

Employees don't take time to help customers with problems with the terminal and take out the customer's bad mood. Employees also give out the wrong food.

What can you say hehe. It was very tasty there. Sat outside and was able to enjoy my meal there.

Very nice shop. Just everything in a bit of slow motion.

Every order must be checked. Something is missing in 4 out of 5 orders.

Parking time is limited to one hour, after which a contractual penalty is due. But what if I want to eat in peace and have to wait a long time for the food? I preferred to drive on straight away...

Waited over 30 minutes. Nobody was here, it's no longer fast food!

Yes, that's true, it was a very nice experience with you both. I hope we can talk on the phone again soon and then I wish you a good start.

Very good Burger King with friendly staff, nothing was too much. Asking for an extra straw or napkin or changing toys in the kids box went without any problems. But we missed the children's playground for our children. So unfortunately they won't see us here anymore.

Great branch. Since it's in the countryside, there's not a lot going on here and the burgers are always freshly prepared. You'll notice that afterwards because everything simply tastes fresher.

Order online at 16:44. Eventually get an expected delivery time on 18:04. Didn’t arrive.

Lots of options for vegetarians. Yummy vegetarian burger!

Unpersönlich, langsam, ungemütlich

Gutes Burger King Restaurant, Bei schönen Wetter draußen zu sitzen ist ein weiteres Plus. Die Toilette sollte man erst nach dem Essen besuchen, bei dem Geruch vergeht einem sofort der Appetit.

Laut Google war ich vorgestern zum 177. Mal in diesem Burger King. Teilweise ist die Wartezeit ziemlich lang, vor allem im Drive-In. Das kommt aber immer auf den Tag und die Tageszeit an. Ansonsten habe ich immer sehr freundliche Mitarbeiter, solides Fast Food und eine angenehme Atmosphäre im Gastraum vorgefunden. Einmal hab ich sogar Chilli-Cheese Fries geschenkt bekommen, das war ziemlich cool.

Gutes Essen, sehr netter Service, ordentlich UND man bekommt am Geburtstag eine Kleinigkeit kostenlos: )

Haben mich eine gute halbe Stunde warten lassen für zwei Burger mit Pommes. Andere, die nach mir kamen erhielten vor mir umfangreiche Bestellungen. Erst als ich was gesagt habe, habe ich das schon bezahlte Essen bekommen. Nicht zu empfehlen. Nie wieder. Der Manager sollte ausgetauscht werden.

Seit Corona Zeit, sollte man etwas mehr auf hygiene achten. Man sollte etwas dazulernen. Es gibt ja auch noch andere Viren/Bakterien/Krankheiten, nicht wahr?

Die Mitarbeiter waren da richtig überfordert und dir bugers waren kalt

Wir sind von der Autobahn runter gekommen und haben bei Bürger King angehalten. Waren sehr zufrieden

Die Qualität der Bürger ist leider nicht mehr wie es mal war

Kansas City Chiefs Burger ist einfach ein double Cheeseburger mit anderem Namen

Fast service and friendly staff, clean tables and clean floor. I recommend this branch.

Ja es ist FastFood aber diese Filiale war die Krönung. Toiletten waren sauber. Das Essen kam schnell und es war frisch zubereitet. Erkennt man an dem noch nicht geschmolzenen Käse auf dem Xtra Long Chili cheese. Die Pommes waren heiß. Hier komm ich gerne hin.

Gemütlichkeit und Lautstärke wie in einer Bahnhofshalle. Der Gastraum kann anscheinend nicht beheizt werden, es ist eiskalt. Boden voller Pommes, Tische werden nicht gereinigt.

Man sollte auch das bekommen was man Bestellt hat und bezahlt hat.

Service is rude. Food and atmosphere is good.

Veggie jidlo moc dobré Veg.Butcher nezklamal. Čekání na jídlo 12min. Čistota slabší.

Fixes Personal, keine langen Wartezeiten. Das Ambiente war früher etwas ansprechender, die neue Einrichtung wirkt etwas kühl und lieblos.

they don't give a check... they didn't put in the extra ingredients for which they charge. they gave one napkin for two people...

Netter Laden. Gut organisiert. Sauber. Heißes Essen. Nur eines? Pfand zahlen für einen Becher im Lokal... blöd... nochmal anstellen für die Rückgabe... noch blöder. Vielleicht fällt euch nochwas ein. Nachhaltig geht anders...

Essen war eiskalt und die Personal kümmert sich nicht mal darum und sagen das es normal ist

Fast kalt Chicken Nuggets waren Gummi, Lieferung kam nach 90 Minuten, keine Servietten 👎

Na ja, es war sauber. Aber Ambiente sieht anders aus. Hier werde ich nicht mehr im Restaurant sitzen wollen.

Burger King Nice aber mit den Parkplätzen muss man aufpassen, nebenan gibt‘s Tickets weil die nicht zum Burger King gehören

Sorry aber der schlimmste Burgerking den ich jeh gesehen habe. Belegschaft überfordert, unfreundlich, Bestellung falsch und 20 min. Gewartet. Essen kalt.

Der schlechteste Burger King weit & breit. Nicht nur, dass man wirklich lange für "Fast Food" warten muss, die Mitarbeiter sind meistens auch sehr unfreundlich. Bestellungen kommen fehlerhaft heraus, Dinge werden vergessen. Da fahrt lieber woanders hin.

Well organised and clean place ! Service is quick and workers and very well mannered

Meiner Meinung nach der beste Burger King in der Umgebung.

Der beste Burgerking Deutschlands

Mehrmals besucht, immer in Ordnung.

Ich esse sehr gerne Salat mit Joghurt Dressing, alles ist sehr frisch (Tomaten, Gurke, Zwiebeln und der knackige Eisbergsalat ist die Krönung 🥗

Waren einmal vor Ort essen. Angenehme Atmosphäre. Schon mehrfach drinnen essen zum mitnehmen bestellt. Auch da bisher Null Probleme

Burger ohne Jalapeños bestellt aber mit bekommen, ich bin ALLERGISCH!!!

Schlechtester Drive-In aller Zeiten! Für 3 Autos steht man eine halbe Stunde an. Kein Einzelfall

Habe im drive1 stunde auf mein Essen gewartet. Habe gedacht das Burgerking ein FASTFOOD geschäft ist.

Superfreundliche Bedienung Top!

Sehr guter und sauberer Burger King! Echtes Fleisch! Gerne wieder!

Bestellung mit Touch-Panel im Restaurant, bei Problemen kan das anwesende Personal leider nicht helfen. Die Dame konnte weder verständlich deutsch sprechen noch freundlich sein. Entweder war sie überfordert oder sie hat keinen Spaß an ihrem Job und dazu noch Pech beim Denken. Beim nächsten Mal geh ich lieber nebenan bei OBI zu der Currywurst-Bude.

Ich war beim Burger King und die wollten nicht die Sauce vom Burger machen, aufgrund meiner Allergie kann ich bestimmte Soßen nicht essen. Nichtsdestotrotz hat mir die unfreundliche Schichtleiterin gesagt dass ich mir was anderes holen soll. Ich holte mir drei Chilli Cheese Burger und das war der Anfang vom Ende. Ich war den ganzen Abend auf der Toilette. Geht zu dem Mcdonalds nebenan. Viele Grüsse an die unfreundliche Schichtleiterin die die Big King Soße nicht vom Crispy Chicken machen wollte, obwohl es denen ja nichts kostet eine Soße wegzulassen.