Burger King in Heiligenroth

Been there several times and always the same. Almost is not a big deal here. Waiting times are a disaster. If you go here, plan a day trip

You try to explain what you want but it's difficult to say yes and give you what you want, well it doesn't matter. I won't be back!!!!

You know by now that the food isn't hot, but the fact that you don't get everything you paid for when you order is a shame

Next store that doesn't take coupons even though it's marked in the app that they do. Such stores should have their license taken away. Dirt.

John eats Fortnite Got things to do.

Normal Burger King. Not particularly cheap but also not more expensive than elsewhere. Burger a bit soggy, but no more so than elsewhere. The toilets were surprisingly clean for a Burger King

Well, I haven't been here for a long time. Double Whopper shrunk? Fries aren't even a children's portion. ??????

No What they're doing is bordering on fraud. I had collected 1,800 crowns. When I wanted to order my product I was told it wasn't possible. If you offer rewards then you should also pay them out. The boss present was extremely dismissive and unfriendly. So much so that this was even embarrassing for the other employees present.

Employees don't get into trouble and go around in circles a thousand times without getting anywhere. Everyone seems to have no idea what they're actually doing here. Customers wait over 20 minutes. Not recommended, prefer to go to the McDonalds opposite!

the food is okay but nothing special. The employees seem unmotivated and uncommitted, as if they don't want to work. The quality of the burgers also leaves a lot to be desired and often taste carelessly thrown together. Overall, as usual, but there are definitely better alternatives.

Burger King opens at 11 a.m. We were there 20 minutes after opening. ALL tables were dirty!!! I wanted to address it personally, but all the employees were in the back talking. Food was OK.

Great sandwiches served quickly.

My boyfriend and I recently had the pleasure of being served by Michel at Burger King and I have nothing but positive things to say. He was extremely friendly, helpful and showed remarkable patience as we needed something while we considered our order. His positive attitude really enriched my visit. Very motivated!!! I highly recommend Michel if you visit Burger King! The food was warm (almost hot) and you rarely experience something like that these days. We found it very remarkable and had to leave our comment! DON'T LOSE MICHEL DEAR BURGER KING HEILIGENROTH TEAM!!!

Stop a Burger King. You get what you expect, solid quality as usual from BK

Just left cucumbers on everything. Completely sad because I made the effort to cancel the pickles from all the burgers. *wine* But fries remain better than McDonald’s haha

It couldn't be worse - dirty & incompetent staff

It was okay so far, unfortunately there is no changing room. We had a table near the window so it was a bit chilly. The food was okay. I've had better but also worse experiences.

Five stars, super short waiting time, burgers were all very warm & very tasty! The employee (Mishel) was also very friendly and accommodating, that would actually be 6 stars! This is a rare experience!

Promotion sold out after one day.

Food cold, service unfriendly and long waiting times

30 minutes waiting time in the drive in 😂 then things are missing and the staff becomes even unfriendly. Not to be outdone in terms of incompetence and helplessness.

Fries had been there for a while. But they were then exchanged. Although it should be the same everywhere, the meat here was dry and the double Whopper was not evenly topped.

Unfortunately the tables were all dirty. The trash can outside also overflowed.

Phew, order correct, 2 stars for that. The waiting time in the drive-thru, however, was underground, even though there weren't many orders (inside or outside). At the counter you could see that one lady was trying to manage everything while the others were just chatting and messing up.

The second star next to the obligatory first one is only given for the reasonably warm food. Otherwise not recommended (16 minutes for 2 burgers I almost feel like slow food), slow and unfriendly staff

It took me at least half an hour just to get a coffee and a simple burger. The staff was totally understaffed and since I had ordered and paid digitally based on the waiter's recommendation, I couldn't just leave.

I just got a Transformer!!!!!!!!

I ordered a menu to take away and on the way I noticed that no fries were packed. Of course calculated and paid on the invoice. Thank you for nothing!

A very solid BK branch. Truly one of the best I've visited in a long time. Everything looks fresh, modern and renovated. Order terminals are available. The food was HOT (!) and the fries were totally crispy and freshly made. The staff were all friendly and noticed what a good atmosphere there was in the back work area. Only the cart with the old trays was full. After a tip from me, this was fixed immediately. Thank you for the pleasant dinner with you!

It took more than 20 minutes on the drive

in 0.4l there should be 0.4l and not less! The order was incomplete, so it was better to check when receiving it!

Parts of the order were repeatedly not packed. You have to unpack the whole bag every time and check everything. That went much better!!

Slowest drive in I know....haven't been able to get this place under control for ages.

At first I wanted to write this after eating, but a the ordering terminal was absolute rubbish and it took forever and b we've been waiting for the food we ordered for 15 minutes, the tables aren't clean, something spilled on the floor at our table etc. That has absolutely nothing to do with fast! Just avoid the store!

Carefull take away... They not give you al you pay🥵🥵

You can eat there, but they aren't the fastest there. So the word “fast food” is perhaps a little inappropriate. One employee (Sat, September 7th) can't manage to enter a code (probably tried 4-5 times, the second one who helped him can't remember 2 cokes (small and large without ice). When we're with the staff, Thank God they already got rid of the screaming, hysterical and cursing hyena. That was a complete disaster in the store. But there are also lovely, fast and friendly employees (e.g. Mathilda, Martina or something like that 🙈) who always do it make sure we come 😊

Has been newly renovated, very clean. Food standard. Outside ambience very nice

Burger 🍔 King just received a large delivery, I was actually amazed at how much attention was paid to quality and freshness of the goods, the cold chain was hardly interrupted, quickly and quickly, and the unloading was done very professionally... during which I had a veggie burger 🍔 , which was absolutely delicious...I'd love to come back...

Food was great. The atmosphere didn't quite match the rest of the chains.

Why checkout for cash payment after ordering if it is then blocked for hours when ordering with card payment?

Food was a bit bland, atmosphere not really. Staff did it because they had to. I ordered extra pepperoni, but it wasn't included. Had to prove it...with receipt...took a while and got the same burger back (no problem) extra pepperoni. But otherwise ok

Food was delicious. Unfortunately, the service team is completely overwhelmed when more than three customers order something. Waited 25 minutes for two chicken nuggets burgers and a long chicken menu. There are a few points because the store is really very clean and the employees were nice. But they have to harmonize better with each other.

Ordered 45 minutes ago, it's taken forever. And then I forgot my wopper, which I only noticed afterwards when I got home. Very annoying. I won't go there again.

After waiting 45 minutes for our order, not everything arrived. When we asked, we got the wrong burger. “It doesn’t matter, just eat it” was the reaction of the waitress. Overall unfriendly staff and substandard service.

Had to wait longer for my food (just because I said I would pay in cash) than for a new GTA part

Rarely have I been to such a slow “fast food” restaurant. Sometimes nothing happens for 10 minutes even though the screen is full of 6 orders.

It was delicious and there was hardly any waiting time.

It's always the same. You don't get full, you pay a lot and get hungry again 45 minutes later.

Burgers have become super small and twice as expensive, a simple hamburger €2.19!!!

One star is still too many. Over 30 minutes of waiting time for a manageable order. Foul behavior of the employees. For everyone who wants to stop here from the A3: there is a McDonalds 15 minutes away!

Disastrous waiting time, unfriendly employees and incorrect billing of the order… never again.

Are the idiots in the community thinking about setting up two or three bus parking spaces on the corner. You're on the highway. Hundreds of coaches pass by there every day. Or are you on the mountain? Mamamia.

Everything took a long time and the burgers were cold

1 piece of baked fish in a bun. The taste was a bit salty, not so good.

Great restaurant with even better and friendly staff. Burgers were really great. Thanks

Yes, just normal Burger King The service was good, unfortunately a bit slow. As always, this can have several reasons. I wanted a hot blondie for dessert. Unfortunately the microwave was broken. Otherwise a nice shop recommended.

Waiting times are too long for a fast food restaurant, which is partly due to the fact that orders are not processed in order. Then you finally get your food and are disappointed that 2 menus contain cold fries and cold burgers. The tables had not been cleaned for at least 1 1/2 hours, which was evident from the receipt on the neighboring table. Overall an absolute no go!!!!!!!

Very unfriendly staff. Worst Burger King I've ever been to, don't advise anyone to come here.

I ordered a plant based cheeseburger, swallowed the first bite and realized it was a meat patty... so please, you can't be serious. I went in, returned the burger and said that there was meat on it, the reaction: uhhh, but there is plant based paper on it, what did you order 🤦🏽‍♀️ well, I presented the receipt and when I complain about meat on a PLANT BASED BURGER what did I order? No apology nothing. Service really underground. I had the burger replaced with a plant based patty. In my opinion that is the least. I'm really disappointed and angry!!

Nice service but the waiting time was a bit too long. Food is no longer hot, but you don't know any different. Tables were clean.

7:30 p.m. 8 cars in front of me, waiting time 45 minutes NO GO - This can be organized differently these days, why doesn't anyone go to the cars with a mobile ordering terminal? FASTFood like in the 50s, operating staff on roller blades, cashing out with mobile card terminals... IT can do that So after Corona: 15 minute wait for a burger - is this a fast food restaurant?

A Burger King like others. Food is usually tasty and fresh. Some of the employees are very friendly and accommodating! Every now and then very long waiting times at the drive-in due to understaffing. It's great that you can get your money's worth here as a vegetarian!

BK stop. Friendly and fast staff.

Ordered today, but unfortunately most of it wasn't what we paid for!

Long waiting times due to lack of employees. Stinky toilet and the dining room was just way too warm. Why do you have air conditioning when the door to the outside area is wide open? Very disappointing and I can happily forego another visit. The taste of the food was okay.

Two burgers with the wrong patti, how the hell can that happen. Chilli Cheeseburger Fries cold. Cola instead of regular Zero. Everything was messed up and then unfriendly.

Work is done slowly, except for one person who then took charge of everything. A bit dirty, tables not worn. Food as always

extremely long waiting time for the order and the employees tell each other jokes

Waited 15 minutes for food even though there was really nothing going on... nothing... and the toilet was clean??? But I call it something different. When asked how long one should wait for the food, the only answer is that they have to sort....yes, no... maybe the waitress should flirt less with the customers. It's not possible to do something like that in front of other customers

Fast food! But I like BK better than MC!

Good fast food restaurant interior is nice but simply designed. Food is, as expected, nothing extraordinary but not bad either, just fast food.

The Burger King has been modernized and doesn't look bad. However, it is not cared for. It's sticky everywhere and there's rubbish lying around. With the new ordering system you can finally use PDF coupons from the Internet. The staff always stood in the way when you only arrived with the number and not the printed coupon. But that doesn't help if the food doesn't taste good either. The last few times the burgers were always cold and inedible. This shop spoiled my desire for Burger King at first. We'll keep our distance from the chain.

Ambience not present. Garbage piles up. Eternal wait for food, definitely not fast food, more low food. And then still lukewarm. Service not available. .

It is dirty and every table is neither tidy nor cleaned. The employees are unable to take the order and point to the order terminals, two of which are defective and one does not respond at all, the only functioning machine is stuck. An order has therefore become an ordeal. Paying in cash is of course just as difficult. Since none of the staff tried to accept the payment. To finish things off, I went to McDonalds. Where at least the terminals work. So I would save myself a visit to this Burger King, especially for my own nerves.

Food was super delicious. However, the employees in this office are really slow. It's like they're sleeping while they're working... Other BK's are really much faster

Unfriendly and dismissive. If you don't want service, you should look for something else. We won't stop here anymore.

The outdoor area definitely needs some love!

Very good boss who lends a hand and has his people under control 👍 friendly employees and the food is always tasty every now and then anyway 😁

Today May 24th 2:30 p.m. unfortunately not so good. Fries wobbly and cold. Burger was just barely warm. Goes better.

The Burger King has been modernized and now also has ordering terminals. You can now put together your meal easily and conveniently and, above all, without any time pressure. Our order was prepared quickly and tasted good. Parking spaces are located directly in front of the building, the playground is compact and has a slide tower.

It was ok, very nice staff. Food is a matter of taste

I always like coming here. But the cleanliness could definitely be worked on. Floor dirty and tables need to be cleaned more often. Otherwise everything is good so far. That's why there are only three stars.

For an unbelievable 15 years I've been waiting for the display to work in the drive and for the order placed to be checked/compared!! And then the renovation takes place and it doesn't work again. If I have a large order and after leaving the house you notice that something is wrong and I am referred to the note “please check the order immediately, no exchange after that” (of course with 5 cars behind you), I'm in trouble!!!

Very unfriendly staff. The shift manager sets a “good example.” Not a single table was clean. There were leftover food and garbage everywhere on the floor. Maybe the health department should take a look. Hygiene not a trace. The worst Burger King I've ever been to... Really sad and frustrating. Just advise everyone not to eat there...

Incompetent implementation of the order. Additional options and entire articles were forgotten. Some additions (ice cubes) were added, although not chosen. Possibly an isolated case, possibly the staff was inexperienced. Was just there by chance while passing through. But I won't be a customer there again.

Food was good but we had to wait 25 minutes for 3 burgers and nuggets😡🙄😟

Very unfriendly employee at the drive. A friend was talking to the driver and the employee got upset and said the last warning and you can drive through the next one. Otherwise he was always at peace. At the front window you could hear the employee saying to another employee that I was going to rush here and everything was getting on my nerves. This doesn't have to be in front of customers.

Visit on May 5th, 2024. Two ladies and a gentleman at the counter. All three very unfriendly be it drive or in the store. Loud and hectic shouting from the employees makes it seem very uncomfortable. Total chaos behind the counter!

Simply catastrophic the two times I stood in line in the drive for 35 minutes, surrounded by cars so that you can't drive away if you don't feel like it anymore after 15 minutes and just want to leave. The ambience gets 5 stars, I was in my car

You order goods worth €68.79 and pay €1 extra for the long chicken king menu because you want cheese on it. What can you get with a burger without cheese? If the line is there with glasses, it works better than it does for the man today.

This Burger King was completely fine and everything was clean. I was there around midnight and it wasn't busy. The service was quick, friendly and I have no complaints.

Fries over-salted and cold. Burgers also cold. They had probably been there for a while. Non-carbonated drinks and then soggy service. BK had to keep an eye on it!!

Renovated after ages. I'm pleased. The monitor for checking the order in the drive in still doesn't work. Will this ever happen?

Parked cars are only too happy to block the entrance to the drive-in and the employees don't mind. This way you can also make your work easier.

Cold food and friendly service at the car counter. Unfortunately, a fly on your food won't come back again. We're not in a jungle camp here.

Very clean and freshly made burgers, just as it should be...gladly again.

I am extremely disappointed with my visit to your Burger King branch in Heiligenroth. The food was cold and tasteless, the drinks had no flavor and seemed diluted. Instead of a decent portion of chilli cheese fries, I only received a handful, and the chilli cheese sauce, which was only really a few drops on the fries, was an insult. When I reported my dissatisfaction to the employee, I was told that everything was fine. But this definitely does not correspond to my experience and also not to the standard that I am used to from other branches. In other branches, the portions are fuller and more generous. In my opinion, this experience makes your branch the worst in Germany. I will definitely not come back and will also warn my friends and family against visiting this branch.

The food was ok, the team at the counter was obviously trying hard and very nice, but a lady who was angry at the tables was extremely rude and assumed that we were leaving our trash behind, even after we had assured us several times that we would clean up .

The food was ready quickly, but it was cold and inedible. The branch manager doesn't feel addressed and hides in his office. Poor employees, the store is lost with such management.

I'm standing in front of the door and I'm being told that I'm not getting anything to eat. I'm asking for feedback from the boss.