Burger King in Frankfurt am Main

Ordered a burger with 2 patties and only got 1

Yes, no. Simply no. You stand at the checkout and we don't even notice you. A maximum of 4 people work at once and are running all over the place. Miserably overwhelmed.

The burgers are Yummy and the staffs are friendly moreover the service is quick.

Clean and friendly Gladly again

Neither good or bad but service was ok and meal was fine. After seeing other reviews I was very worried especially seeing rats etc but didn’t see those until I was posting this review. My experience was ok

Outrageously expensive. A “small” extra long chilli cheese costs 9.00 euros

There are rats in the restaurant. Seen at 7:30am. 30 minutes before the restaurant opens.

Very poor experience overall. No rush, but still long waiting times. Wrong burger and drink delivered. Food was cold. I wouldn't recommend.

Doesn't take coupons Edit: On the second attempt, the coupon was accepted by a colleague. That's why 4 stars. The colleague (who is usually there) should be a little more polite. When I wanted to redeem my coupon, he didn't even really answer me and acted as if he couldn't speak. But he can also talk to his colleagues and he will probably be able to speak German or English.

Firstly, the wrong burger was served and the question was answered with a shrug of the shoulders. Some of the food was cold and the coffee tasted musty, as if there was mold in the machine. Last but not least, a rat ran through the restaurant towards the kitchen. When I pointed this out to the employee, she just grinned as if she already knew. Food inspection urgently needs to take a look here. We will steer clear of Burger King in the future.

Worst Burger King I know, the burger was cold and the onion rings had old, dry ones thrown in... never again!!!

Disastrous store. Food ordering monitor didn't work. Staff very unfriendly. Not recommended.

You cannot redeem an app coupon

I received a different product than what I ordered. When I came back and checked, I was wrong...

Food poisoning alert! My partner and I ordered 2 burgers and 2 cheese chili fries. When the food arrived, we noticed the bun was extremely hard at the inside which is supposed to be roasted. Both the burger and the fries were not served hot (they were at room temperature). Because we were very hungry, we just ate the food. Then roughly 2 hours later, we both started feeling very uncomfortable stomach ache and nausea. It kept getting worse. We both threw up multiple times. The pain didn't go away after throwing up. Sleeping was quite difficult as well. This was the worst case of food poisoning we have experienced.

The slowest service ever seen. If you are about to catch the flight, don’t go here. If you have long layover, this is the right place then

I was very unpleasantly impressed. We waited for 40 minutes. One patty was missing from the burger. Waiting for another 20 minutes to prepare a new one. Such timing is clearly not for the airport ( The taste is worse than in other establishments.

You would want to think that Burger King should be consistent at every store but the food here wasn’t good. But the worst is definitely the service, if you speak German you can hear them arguing about stuff and if you don’t speak German don’t even bother asking something because you won’t get a real answer. And also coupons don’t work here which is a shame

The counter worker audibly grunted and sighed when I asked for a cup with ice because she’d already given me 3 cubes in my soda. I understand customer service in Europe is different but she was out out by a simple request.

Waited 20 minutes for food // got the wrong food // food was cold // there were rats in the restaurant // only 2 employees who work very slowly I would be happy to hear from the boss about what this is about I would close this store and replace it with mcs!!!!

Absolutely overwhelmed staff, nothing works, endless waiting times and that at a long-distance train station/airport. Doesn't work at all

Shortly before our flight, we decided to have something to eat at BK again. Very bad decision! Far too long waiting times. The employees didn't know how the menus should be put together. We were hardly understood. Some of the food was cold and didn't taste good. We wanted to evaluate on site, based on the coupon. Unfortunately this didn't work either. Never again! We'd rather not eat anything.

Never have I waited for 25 minutes for an order of nuggets. Yes ONLY nuggets.

Crazy. You think you've seen all the bad BKs on the highway, but they manage to top it all. We waited 15 minutes for 2 veggie burgers that were cold while everyone else already had their stuff? Oh well.

1.No coupons will be accepted. 2. Burger loveless and half cold. 3. 2 out of 4 terminals out of order. 4. The service was unfriendly and had never heard of a smile. All in all, simply not recommended. BurgerKing should take away the license or franchise from Autogrill. Sure, because it's only accepted in participating restaurants, but I find the store more than terrible.

There were several mice running around the restaurant this evening. The employees weren't particularly interested! A guest complained about this and the supposed shift manager got upset! He became very rude. Completely unacceptable behavior from the staff. Management must urgently intervene here! The responsible health authority should urgently take a look at this branch and take action!

I can't believe why you guys doing like this. I had a conversation with the manager and he said they have the right to decide how customers should pay. Then how you respect customers? This is an airport branch may be everyone don't have the solid money with them. Also the coupon barcode scanners are not working with Automat machine. I am disappointed with the manager behavior and attitude.

If You decide to eat in fast food restaurant like BK, You probably know what to expect (fast order, no surprise in terms of flavour and repeatable quality). Here it was quite different... At first: even though there were not many clients, I was waiting quite long to get my order (for just 1 burger). Way too long assuming that this is fast food restaurant. Eventually it could turn out to be fine as prolonged waiting means that order is freshly prepared. Not this time! My burger was not even lukewarm, rather cold. Any positives? I am trying to find one so: it was quite clean place. Long story short: avoid this place.

Whopper didn't taste as good here as it usually tastes in other branches. Employees were nice but a bit confused (ordered Cola Zero and she poured a normal Cola). Fries barely salted and no longer hot

9:20 p.m., There is almost no choice left. The staff is not competent (a guy in the kitchen rushing) and 2 people at the checkout including a girl who has time to twiddle her thumbs because she is waiting for the guy in the kitchen to finish. With a little skill you can easily see that there is a problem and that it is the kitchen that will need more labor. We should really think about investing in a good manager to get back on track. Service level, the attitude of the employees behind the cash register is not great either. In short, we regret not having gone to the McDonald's just a little further away.

It was delicious. It was late and it was about to close, but the staff at the shop provided good service 👍

What a dirty shop! There are no opening times and the staff just look stupid and shake their heads when I tap my watch and want to know when it's open, then they ignore me. I can see by myself that it's closed. I just wanted to politely ask about the opening times. PLEASE hire competent staff, preferably German.

Working in street clothes, making people wait in line for 20 minutes because all the terminals were broken. Burgers are no longer sold because it's close to closing time. On top of that, you will also be insulted. Very bad service, even if you can't call it that. Such personnel should be replaced.

What's wrong with the Burger King? At 9:45 p.m. there is only one burger left because the staff is too lazy to fry anything else? Have you completely lost the idea of ​​service at BK?

I'm actually a fan of Burger King, but unfortunately the service here is very inconsistent, you wait a long time for your order and something doesn't fit in the end. Significantly worse in relation to other BK franchise partners.

I would say don’t go here after 9pm, but there is little choice. There is food, it is clean, but there is no organization. But there is food and I would eat it again given the same circumstances…. Sooo.. maybe do go here

Unfortunately, deducting stars is not possible... Wanted to order at the terminal... It was not possible to log in or redeem the app coupon. Many selection boards gray...not available. Finally something found... tapped... no further step to order possible. Go to the checkout with a bonus coupon (0.4L milkshake)... Employee, who unfortunately looked as if he had just come out of a garbage can, scans, looks, ... looks at me... speaks a language that I didn't understand, turns to his colleague. She comes to the checkout, asks if I speak English... to which, strangely enough, I answer GERMAN would also work... maybe I thought she could do it too... She told me that she only had SMALL CUPS... That was the point where I would have liked McDonald's next door. Like many others, I recommend giving up the shop and setting up a capable burger shop there... Another point to decide AGAINST BK. For God's sake, this is FRANKFURT... and not Kleinhintertupfing... there has to be a CHOICE...

Waiting 20 mins in line (21:30) when restaurant is closing at 22, to then be said that they only serve what they have ready, real circus, if you don’t want to work till 22 then put that is closing at 21

According to the opening times, the store has been open for 5 minutes now. We're still at the door!

Underground opening hours. There's nothing left to eat here at 10 p.m.

Really a bad experience at this place. 4 employees were there but still a waiting time of over 20 minutes they were least bothered about customer timing. I had a takeout order and noticed that they forget to give French fries and need to come back again. Burger King really need to improve this branch

You can't collect crowns here. You cannot have the QR code with the entire order scanned here, neither on the tablet nor at the checkout. The toilet is apparently broken. Slow employees who seem pretty lost.

Order terminals broken, staff understaffed, long waiting times ☹️

Even for BK this is underground. The reviews should have put me off; There are enough alternatives at the airport train station. The self-service terminal works completely poorly, like a demo version. The shop is dirty. Half of the coupons are not available and the other half are then not redeemable. The drinks machine is broken. It takes ages. The staff has no plan for anything. Close the store and give it to a smart franchisee. But it tasted pretty good.

Coupons are not accepted It is not possible to collect points from Burger King It is not possible to collect Payback points Burgers don't taste good Purchase of additional products for the menu is mandatory, otherwise the purchase process cannot be completed Burgers get mixed up when ordering Employees speak little to no German

By far the worst Burger King I have ever visited. The staff doesn't speak German, the selection of drinks is limited with a Cola Zero and a Fanta, the touchscreen on the ordering terminal and the drinks machine doesn't work and I only received my food after 15 minutes even though it had been on display for 10 minutes but the waitress had to have a coffee first and then leisurely packed the order for the customer after me. What a bad service! The food tastes like any other Burger King. I won't eat here anymore!

superfriendly and superfast (!!!!!!) staff . i hope they are paid well

Complete disappointment - never again! We recently ordered from Burger King and it was by far the worst fast food experience I've ever had. 1. Whopper Jr.: The burger tasted like the meat was days old. Incredibly disgusting! 2. Service: We were initially only given 4 burgers, even though we clearly paid for 5 on the receipt. Only after a heated conversation with the staff did we receive the missing burger. 3. Toilet: The toilet was out of order. In a restaurant of this chain you should be able to expect that basic hygiene requirements are met! 4. Premium Burger: The so-called “Premium” burger was also terribly bad. Absolutely not what you would expect for a higher price.

Stay away from here. The employee we met was very arrogant and seemed aggressive. I asked to pay with cash, but got a very arrogant answer that I had to pay with card and use the screen for my order. When I got my order, which I wanted to eat in the restaurant I just got a cold "Tschüss" (goodbye), what a nice tone to have before customers! My mate had a worse experience. He saw an arguement between two employees (including the arrogant one) in the kitchen. He had trouble with the screen menu and asked the arrogant employee for help to order a large soda, she snared at the poor guy and I felt I almost had to step. He accidentally made a double order because the machine had a malfunction, but the order couldn't be changed, the arrogant employee told him. I will definitely not recommend this place to anyone, especially because the employee we met is extremely unpleasant and scary. The arguement didn't contribute to our experience either. I would recommend burger king to take this place under the loop and perhaps make some changes to the staff.

I came here to grab a quick bite to eat before my flight. On Google maps it said it was open, but when I wanted to go in the employees said it was closed. And then on the way to the plane I saw the employees eating inside, then I went in and they still said it was closed.

I'm wondering why the "crown" point system was introduced, when I wanted to redeem the points the answer was "you can't redeem the crowns here", I heard the same thing in Burger King at Cologne Central Station!! so I definitely won't do anything anymore order from you. At MacDonald the point system works everywhere and without any problems.

The internet says until 10 p.m. We were standing in front of closed doors at 8:30 p.m. Did people no longer feel like it?

Have a good day everyone, My review is aimed solely at the management NOT at the on-site employees! Please ensure that your local employees are trained on the opinion survey. You, and I'm referring to the branch management, present a somewhat embarrassing picture! Yesterday I had my naive day and took part in the customer survey "Tell us your opinion and enjoy free fries or free coffee". After the very detailed survey comes the final note: Thank you for taking part in the survey. Please visit BURGER KING® and our restaurants again soon. Don't forget to present the offer on your receipt on your next visit. You must write down the following code on your receipt. Validation code: FF817xx Thank you for your support! Unfortunately, the employees on site are not informed about how to deal with this action or validation code. Now the solution: the validation code is written down on the back of the receipt. There is a special field for this. I'm still naive enough to believe that Burger King is a reputable company and doesn't need to cheat its customers out of the promised goodies!

A solid Burger King, the food was very fresh and the staff was friendly. What is strongly criticized, however, is that the ordering terminals are very slow and it is really a challenge to order there; they need to be replaced.

my girlfriend got very very sick and got food poisoning from this restaurant, do not go here. the service is terrible and the food is even worse. zero stars. if I could sue I would.

I ordered a double Whopper, a Whopper and a cheeseburger to go from Burger King at the airport level 2. Unfortunately the Whopper was missing from my order. In addition, I was not given a receipt on the grounds that I had run out of paper. The booking number is EC 52080997 040724174955 09. Very disappointing and unprofessional.

Came here with low expectations, but have to say the Gourmet King I ordered was delicious. Tasty meat, fresh ingredients, great presentation. Fries are below average. A pity, cause they used to be so much better than McDonalds. Not anymore. The staff was friendly. However they need to keep the place in better shape, the area to return trays was overflowing with trash, despite only few customers and plenty of staff being around.

Food is identical to any other Burger King, but the mouse in the restaurant wasn't for me.

Bizarre opening hours for a train station/airport location; rude and unfriendly staff; and on the day I was there only one card payment machine was operational meaning you either pay cash or queue. Update: gave it another try and can confirm the 1* is fully justified. Half the products are sold out, the staff is unmotivated and the service is poor.

Your place looks like a garbage dump. Disgusting conditions.

According to the app, coupons are accepted. But they won't. Employees act stupid and say “Computer says item not found”

Disgusting, unfortunately there is no minus rating! Although there were hardly any customers and there were enough staff chatting behind the counter, the shop was completely filthy. There was almost no selection at the drinks machine. Items that could be ordered at the counter were out of stock and supposedly you cannot cancel the purchase.

All I can say is a warm welcome to the future Germany. Catastrophic describes it best

Extremly bad! Long waiting time more than 20 minutes after placing the order, no veggie options available, incompetent employees, received the wrong order, individual products from the order were missing and a long discussion followed despite a clear receipt. I'm sorry, but this is an outrage, especially at a travel hub.

The service is bad and the person at the checkout counter doesn't even take orders. I'm waiting, but the food lasts forever.

After all the negative recessions, I was pleasantly surprised. The order was carried out quickly, the staff was friendly and, above all, the food tasted very good, at least better than the last few times in other BK branches. The highlight is the drinks machine, where you can choose from several dozen different drinks, especially creations that are not otherwise available (e.g. Cola-Zero lime or raspberry or caffeine).

Catastrophe. Everyone talks to each other, no one works

Employees were amazing and very helpful. We had no time and ordered something we didn’t want. The manager and other workers was so helpful. I want to thank them one more time for the great work and support!!

The black woman didn't serve me!!

A mouse ran across the floor of the dining room while we were eating.

Pure chaos and just screaming ( Ssseeehhhrrr bad service) and unfriendly staff

Looks nice but no coupons are taken, you drive after waiting in line again for 10 minutes...

Please close the store. BEWARE OF MICE ON THE ROAD.

The only place where you can eat and have a charging point in the airport without big budget

Just walked past the closed Burger King shortly before 7 a.m. and the only thing you see running around inside are mice. It would probably be better if the shop remained closed

Worst service I have ever experienced at Burger King. The ordering panels weren't operable and it took 18 MINUTES to place eight orders at the counter in front of me, so I ran out of time to order myself and had to get on the train without my damn cheeseburger. In any case, it would be cool if the colleague with the hippie hair and the wooden necklace would chat less with her colleagues and do a bit of stretching...

I got a meat patty from the Plant Based Burger in plant-based packaging - I think it's nice that you can see that at Burger King now, you can taste it too (as a Flexi I didn't care about the garbage, so I ate the garbage) . Plant-based cartilage would be new to me. The funniest thing is: my other burger had the flower patty on it. For everyone else: stay away. For the offices: take a closer look.

The fact that even a 1.6 star rating doesn't make the branch management change their mind speaks volumes. Above all, I was shocked by the incredible unfriendliness of the staff. The food quality is at the lower end of tolerable, even by Burger King standards.

Cash register was not occupied. After a gentleman said to his colleague “take a cash register” she said “no I won’t do it” x I said I won’t do it” she reluctantly took over the cash register. This woman was extremely rude. I can't rate the food because I decided not to eat there after the unfriendliness. So service 0 stars. Actually -3

Order terminals constantly out of order. Why is it still not possible to order via the BK app in 2024? The competition with the golden M has been able to do this for years.

The shop was already closed at 8 p.m.! Very bad opening times.

No coupons redeemable and bad times

Once again no coupon acceptance, that was enough for me. I have no idea why BK even has the vouchers if you can never redeem them anyway. In addition, all the ordering terminals are out of order, the queue is gone, discussion at the one open checkout... Thanks, I then went to McD in Terminal 2, everything was great there.

Nothing to complain about. Clean, refill station with many varieties, burgers fresh and staff also nice.

No Bk App coupons can be redeemed here! The toilets are equipped with code locks. The code can be found on receipts at the bottom. ...but only works for women, NOT for men. The employees know it, but do it deliberately. The code is on the receipt but the employees point out that it is defective. Many customers buy special products to use the toilet. The employees also seem too relaxed. When “friends” come, they just go to the chip station and take something. The shift manager also packs something into a burger box and sits down with his friends. And all of this in front of the customers. Despite the many negative reviews, the store still seems to be running. Let's see how much longer.

To the employees of the reception (February 16th), if you don't feel like talking to people then find another job! I haven't seen something so unfriendly and incompetent in a long time. As others have already written here, colleagues are addressed several times in an unfriendly tone regarding the order during completion. To the management, change the staff or train your people better. Three orders went out before me where the order was taken incorrectly...

No card payment. No toilet. No self-service terminal, no coupons, cold food

The person at counter who takes order is rude not friendly.

Food tastes bad, ordering machines are broken, but employees don't feel like taking orders. Tables always occupied with used trays. 0 stars!

Employees annoyed, food cold, coupons not accepted

Previous reviews are on point. Place is dirty, the staff is just rude, and it's probably the worst burger king I've been to. Self-service Kiosks were not working. Staff coughed into my food while handing it to me, onion rings were more like dough rings. Save yourself the nightmare, have a Starbucks muffin (right across), and just imagine it as a burger, it tastes much better .

Worst burger king joint I've ever been to in my life! Onion rings were soggy and burnt and literally non-existent because they tasted like stale flour. Asked for sauce to go with fries and nuggets but was only given 1 and told I had to pay extra for the other. When I saw another customer's order had 3 types of sauce for $0.00. But what tops it off is the hygiene of this place and the rude obnoxious service from staff. Especially the Indian staff (sorry but I had to describe colour as I don't know her name) ... she was coughing all over the place and over people's food order!!! How disgusting?! You could have the decency to close your mouth or turn away. She looked like she hated life and work as well. Why work here then? And we saw another staff member wore the same glove for throwing rubbish and touching bin and preparing food order. That's downright appalling! People can get food poisoning from the hygiene of staff at this joint. AVOID IF YOU CAN HELP IT!!!! If I could give 0 stars I would.

Vermutlich schlechtester BK der Welt

Today 13th jan 2024 (6 pm - 7 pm) i ordered one Beef menu with pommos drink and a ketchup dip. I was really hungry as I was coming from a long journey and I had a few bucks more than what the total menu cost (12.79). I payed the amount on the automatic ordering screen and it showed me one order number but I didn't received any receipt. As I was so hungry and I can't pay more i informed that I didn't received the receipt in the counter and she replied it's fine and they received the order. After few minutes of waiting i approved them for the food and then their response was really painful, they especially a guy from the kitchen was behaved like throwing a harassment towards me.. as like I didnt ordered, he showed me the orders on the desk and joking like I didn't ordered anything.. Its not about money or anything, sometimes if you have done any mistake have the guts to accept. And if someone who payed the amount, was really hungry and had a good thought about the brand burger king, and then if everything goes wrong with a kind of insulting and not giving value to the money that has paid, it's not good... It's not right... As my bank statements are bit slower to get updated i was not able to show and get back my money, if someone having the same experience please be kind to others if possible.

Langsam, unfreundlich, essen kalt.

Ein Desaster auf voller Linie. Es ist nicht so, dass ich jetzt kulinarisch höchste Ansprüche an einen Burger King hätte.. aber 20 Minuten auf einen Cheeseburger , eine Pommes und ne Cola gewartet. Der Cheeseburger kam ohne Cheese, Self-Service Getränkestation war eine defekte die andere konnte nur eine Hand voll Getränke machen und die Mitarbeitenden haben jetzt auch nicht den Anschein gemacht, als müssten sie sich beeilen. Schade.

Es ist leider extrem dreckig, meine Jacke klebte am Tresen fest, ich habe auch niemanden gesehen der sauber gemacht hat oder die Tische gewischt hat. Man steht sehr lange an, die Selbstbedienung skioske funktionieren nicht.

Vermutlich habe ich noch nie einen solch schmutzigen Burgerladen gesehen. Es ist absolut ekelerregend, wie Tische und Boden kleben, überall Müll, Salat und Pommes rumliegen und obendrauf ein muffiger Geruch in der Luft liegt. Schwer vorzustellen, dass es in der Küche besser aussehen soll.

Ja, es ist sicher nicht der beste BK aber ich hab schon schlimmere gesehen. Essen arttypisch. Toilettennutzung nur mit Code nach Bestellung. Keine Couponannahme. Bedienung in Ordnung. Habe meine Bestellung zeitnah, vollständig und in erwarteter Qualität erhalten.

Dreckig, Pommes liegen auf dem Boden, Mitarbeiter pöbeln sich gegenseitig auf niveauloseste Art und Weise an. Sowas hab ich vorher nur auf Instagram oder YouTube gesehen. Vallah und schwör von der Schichtleitung in unterdrückender Art und Weise zu einer Mitarbeitenden. Da weiß man ganz genau was abgeht👍🏻 Da die Küche bereits zu war und mir versucht wurde einen alten Burger anzudrehen bin ich wieder gegangen. Nicht zu empfehlen