Burger King in Frankfurt am Main

I was there late in the evening and it was already closed. But that didn't stop the dozen rats and mice from running around between the tables. Yuck.

No complain. The food was fast and taste the same as any other Burger King.

Not the nicest but Burger King food. Standard I would say

Probably the worst Burger King I know in Germany. Unfortunately! For a location like this, it's a disgrace! It only gets two points because it's relatively clean. Otherwise, the ordering terminals are unresponsive, they don't have paper, they don't accept vouchers, and some of the debit terminals aren't responding. Unfortunately, the wait time is also very long. And the orders are faulty. We've been here for three days and not a single order has been perfect... Save yourselves and run over to one of the terminals!

For €19, I got a salad with just two tomato slices and one lettuce leaf, a cheese fries without the eponymous "cheese," and a Whopper with no sauce. After this visit, I've given up on Burger King for a very long time. A disgrace.

A burger takes more than 20 minutes, staff is incompetent, absolutely fatal

Where should I begin? The ordering terminal is almost impossible to use (the display is broken), and the card reader is also broken, so the order is completely lost. Staff are unmotivated and unfriendly, making it impossible to wait.

The fries were very good, but the burger was unfortunately cold.

Ok for food to take edge off. However service was poor, atmosphere and location not recommended

Unbelievable, no staff, no selection, incredibly long wait.

Doors wide open, no info about closing hours. I placed a €20 order on the kiosk inside, and only then the staff rudely told me they were closed and kicked me out. Extremely rude and unprofessional. Never again.

Absolute mess. Only one of the four terminals even works. When you try to check out there, 50% of the time you get an error message and everything disappears. Then you obviously don't want the money. A real garbage store, don't go there. I'd rather buy 3.50 for 500ml of water than spend a single cent here.

The terminals aren't working. Have they ever worked here? Not for me. I wanted a package of 20 nuggets. Employee: "I only have 9 nuggets left." "Make a special package." Discussion that leads nowhere, also due to a lack of language skills. A manager joins in: "Open new nuggets." Burger King knows why the terminals are essential. Oh yeah: what's the point of this constant apology with the same old phrases? Autogrill, get your processes, technology, and personnel in order.

They didn't accept my Recup, arguing that it wasn't issued here, but somewhere else. The colleagues didn't understand the Recup system (which, in Germany, is almost independent of the issue), but they weren't willing to take a second look to see exactly what they were selling. My goodness...

I've been here regularly for the past three years, morning and evening...not much has changed in that time except for the quality of the products. I was there a few days ago and couldn't believe my eyes...the burgers looked exactly like the pictures, and a huge thank you again to the guy in the kitchen who called out "Here you go!" 😂👍 The food has definitely improved at Burger King. I know the seating here is really worn out, but with the amount of vandalism sometimes, I can ignore it...the food still tastes good. Thanks to all the employees there, you're always nice and friendly ❤️

After ordering, I had to wait 25 minutes, which meant I was able to witness how things just weren't meant to be. It was almost physically painful. The employees had no idea what to do. They argued, prepared the wrong food, threw it away, and took the same route several times for nothing. Finished burgers weren't delivered (better to discuss it), while others were returned by customers. My burger was carried back and forth by three employees! And of course, it was cold when it was finally delivered. If there were stars for a lesson in inefficiency, this would be 5 stars...

No milkshakes or other milk-based drinks. All sauces except the fries sauce were gone. The fries were pale and lukewarm. The only plus was the air conditioning on a hot day.

We have never eaten such a bad burger!

I ordered a meal here for around €25 via the touchscreen. Unfortunately, the item was out of stock – but no one told me this beforehand. Instead, I was simply given something else, without any prior consultation. When I asked, the blonde employee with a flower hair clip simply said I had already paid and should take it as it was. If I wanted something else, I should reorder and pay. That's not good service. As a customer, you should be informed when a product is out of stock, not simply given something else without asking. Very disappointing.

Disgusting and not what I ordered. They keep selling even though they're out of stock... Sorry, but this is a disaster... And the burger is the wrong one, too...

Ordered double cheesemeal, but got normal cheesemeal what’s 2 euros less..

We didn't get everything we wanted for two different orders each...seems to have a system...you could only pay at the ordering terminals if you were taking the food with you...otherwise, you had to scan a barcode (but which one?). The staff was extremely unfriendly...and the food was only lukewarm. The tables were dirty, though...I'd like to post something positive...but unfortunately, I can't find a reason for it.

The food took more than 30+ minutes. Food arrived barely warm, burger buns were old, falling a part. Food preparation was made without any hygienic standards, touching ready to eat food with bare hands. Only positive side was a smiling lady on the counter. Overall a very bad situation in a Burger king…

A complete disaster. Avoid this place. Unfortunately, I only just read the previous reviews and there has been no improvement in cleanliness or service. Furthermore, the food was cold and not as ordered.

No payment machine working only one cashier open doesnt accept card. Come on this your restaurant in the airport. This is insane

There is no costumer support. The ordering machines are not working . The staff members are very irresponsible. Why doesnt burger king just closes it shop here there is no use also when it isn’t efficient for the travellers. I am very disappointed with this burger . It just wasted my whole time and spoiled my mood. I would suggest to go for other food places other than burger king.

Caution!!! Mice are watching you eat here. Absolutely disgusting... Never again Burger King

56 minute wait. People freaking out it was taking so long but nothing being communicated by management. While I understand it was busy and often will be at airports, the managers handled it extremely poorly and did not even jump in to help their staff prepare food. They should institute a wait timer so people get a sense of how long it will be as I took to warning people as many had to leave for their flights before their food was even close to ready. The workers were honestly moving in slow motion as well. Avoid at all costs!

Avoid! They don't have beef, so they serve chicken baguettes with mayonnaise. Their standard chicken burger is a mix of a falling-apart bun, mayonnaise, and curry ketchup. Disgusting!

We arrived about 15-20 minutes before closing time. The fact that the cashless counters aren't operating isn't really a problem, but it does mean you have to wait longer in line to order. We stood in line for 15 minutes, and when it was our turn, we were told that nothing was available. The employees could have announced beforehand that nothing would be available after 10 p.m. When we told them we'd been waiting 15 minutes, their completely rude response was, "It doesn't matter that you had to wait. If there's nothing left, then there's nothing left." It was only 10:02 p.m. So, waiting 15 minutes to get nothing at all. A rip-off.

Avoid this store. I waited over 40 minutes for my order and there was no warning or signage about the long wait before ordering. When the food finally arrived, it was cold and tasteless. Total mismanagement across the board: chaotic staff, cold food, very long wait, and zero regard for customer experience. I genuinely hope Burger King management see this review and take appropriate action (date of visit July 23, time around 1pm). Until that happens, I strongly suggest avoiding this location if you value your time and money.

1😭 rock hard service. Nice to eat before a workout. Would recommend to anyone who likes to see their Johnsons full potential

Tried to order a menu the kiosk kept either crashing or blocking the button to pay. Went to the counter manager sent me off

40 min wait for terrible cold food. 50 people waiting in the Q avoid avoid avoid

The wooooorst Only 2 and they took hundred of orders

A total disappointment! Forgotten bacon, reheated chili cheese nuggets, still Coke, warm Fanta... Forgotten a sauce. But it was cheap, only €32. Sorry guys, not like that.

Please fire the team that was working on the 7th of July at 13 o’clock. I have never seen that in my ENTIRE life. First they are SO SLOW LIKE WAW HOW IS THAT POSSIBLE ITS AN AIRPORT PEOPLE ARE STRESSED. Secondly they litterally make a mistake in EACH ORDER. From the moment i made my order to the moment i got my order (my full order because they forgot a burger) 45 minutes passed. Please never go there they dont deserve any customers AND PLEASE FIRE THEM LIKE OH MY GOD HOW DO YOU STILL HAVE YOUR JOB. A small bonus is that they are very rude and unpolite. Not even an apology for the fortgotten burger the guy just threw it on the counter. + no one got gloves on. I hope your restaurant get a hygien control asap.

>40 MIN WAIT TIME AT AIRPORT (without notice before order) IS BAD BUSINESS PRACTICE.

Nevermind the excruciating long wait times at the only 4 order terminals, we got the wrong food and stale fries. Absolutely would not recommend.

Pure rip-off – extremely rude and disrespectful employee! Burger King at Frankfurt Airport (Terminal 1, operated by Autogrill) is a disgrace. The official Burger King app listed the Whopper for €2.49 and the Long Chicken for €3.49. At the checkout, however, they charged €4.99 for the Whopper and €6.79 for the Long Chicken – more than double! When we politely addressed the employee, he immediately reacted rudely, condescendingly, and extremely unprofessionally. His verbatim comment: "You're not getting any money back from me." No attempt to explain the situation, no understanding, just a dismissive, condescending attitude. I asked to speak to a supervisor. This, too, was arrogantly refused with the statement, "He's not here." He wouldn't give out a phone number, and he also refused to call anyone himself. Instead of offering help, the employee was simply rude, loud, and completely disrespectful. This kind of behavior is unacceptable, especially not at an international airport. This branch is a complete rip-off and is damaging Burger King's reputation. I strongly advise everyone not to buy anything there. Customer service = 0.

This Burger King must be making loads of money by NOT serving meals. I was waiting for 30 minutes for my food and during that time dozens of ordered and paid for meals have not been prepared and served. Only 4 people worked there and tried to serve dozens of customers. PS: their policy is to NOT return the money. do not ever eat there. PPS: see answer of owner below. I would suggest to review this restaurant yourself onsite and then make a public statement here. I am not willing to take this conversation private. The average rating of this restaurant speaks for itself.

The worst Burger King I've ever experienced. Drinks in the summer are served warm. No ice unless requested. No carbonation, so it tastes stale. Despite complaining. We then got the drinks from Rossmann. The burgers were dry and cold, which meant the meat was already grilled and had been sitting there for a while. Even though it was hardly busy, the service was poor. The shelves for trays were all full.

Food cold Wrong dish Take forever. I'll never eat here again!

I asked for veg burger and they gave me non veg. So irresponsible and shameful. I wish I could give negative rating

Worst and slowest service I've ever seen in a fast food restaurant. DO NOT COME HERE if you don't want to lose a lot of time. It's painfuly slow. They should put a warning.

Service is extremely unfriendly. Coupons cannot be redeemed at the self-service counter. According to the staff, the cash registers are closed. Then you're left standing there.

I actually like Burger King, but when I was just returning from a flight, I saw this cute little mouse while the staff was cleaning on the other side. Since other reviews have already criticized the cleanliness, I think this is a real problem. That was June 25, 2025, at 10:25 PM.

-The staff was reasonably friendly -The wait time was acceptable -The cleanliness was (at best) adequate -The hamburger could have been fresher -The ice cream and fries were good

Servers were not at all friendly and served 3 people before me even though my order had been ready for a long time. They wouldn't even give me ketchup even though it was specified in my order. Cold burger, really disappointing. Not clean at all. It's hard being black.

Slow (~20 min wait), expensive, dirty, food not good. Worst Burger King I have ever eaten at. Licensee should be shut down as he doesn’t meet minimum standards. Also love the standard answer from BK customer support here where they post they will reach out to the location but then nothing changes. So they either don’t or the licensee doesn’t care 😂

Took a gamble and went here despite the reviews. Contrary to what I was expecting I got employees wearing gloves, an order executed in less then five minutes, burgers that were warm and fresh, and definitely no petting zoo with small shy animals searching for food.

A normal, good Burger King. We had no complaints. Everything was correct and the service was quick. 👍🏻

On a Tuesday afternoon, just after 12:00 p.m., the order was ready in 3 minutes. The burgers and fries tasted fresh and delicious.

Over half an hour to make a simple whopper in an airport where people have to make connections. Lady was rude and clearly too stressed for a managerial job. There were 30 burgers sitting with nobody packing them up and serving them. Didnt get to eat to catch my flight

Still get the wrong food when asked

Very bad taste. Burgers are dry, tasteless. I ordered a large portion of fries, I got a small one. Burger without sauce. I do not recommend.

The food was okay—a burger like you'd expect from BK, nothing special. Unfortunately, two sauces were forgotten, and instead of the large fries I ordered, I only got a small portion. Mistakes like this shouldn't happen with a simple order. I definitely won't order here again next time.

The service takes ages. It took them 42 mins to serve my order. Please do not visit here you will just waster your transit time.

One amongst many yet none are even close

The food was tasty, and I really enjoyed it, but the big screens where one orders were laggy and buggy, I got no receipt, and it was a bit confusing with picking up the order. But for sure I'll come back here to eat!

The Burger King branch looks pretty clean (I didn't use the restroom), but there were hardly any customers. Maybe it's the food, which I really didn't like. Starting with the drink, it's 24 degrees outside, so I'd normally expect ice cubes in my drink, but instead I got a lukewarm Fanta... The fries were salty, but somehow I had all the salt on my fingers. The fries didn't taste salty at all... The man who made the burgers must have had a bit of a cold and was constantly snotting up his nose. He was only wearing a glove while preparing them. He touched the lettuce and the patties with his bare fingers, and with the hand where he had the glove, he used the sauce tube 👍 Somehow, everything didn't taste as Burger King-like as I'm used to...

Unfortunately, Burger King in Germany seems to have learned nothing. I was in a hurry, so I took the two burgers that were already ready. However, they were almost cold and completely dried out. The burgers must have been sitting there for a very long time. The staff prefers to chat among themselves rather than take care of the guests and the cleanliness of the restaurant. What a shame...

It's just disgusting. I had an extremely disappointing experience at this restaurant. First and foremost, I witnessed a staff member handling food—specifically tomatoes and lettuce—with bare hands and no gloves. This is an unacceptable breach of basic hygiene, especially in a high-traffic location like an airport. The drink I ordered was incorrect—not once, but twice. When they finally got the right one, it was completely flat. Upon returning it, I was told there was "no gas" available for the beverages. There were no signs or notifications to inform customers, and a long line continued to build up, unaware of the issue. This level of service and lack of hygiene is not only unacceptable but also potentially hazardous to health. For an establishment operating in an airport—where food safety should be paramount—this is simply inexcusable. I have recorded the incident and will be reporting it to the appropriate health and safety authorities. Honestly, this restaurant has no place operating in such a critical location. The reply from the owners is useless, and they will do nothing. Please file a complaint with the airport authorities if you witness what I did.

You really want to kid me!!! Yes, I love dips, so I ordered nine. If I hadn't accidentally looked in my bag when I received my order, I wouldn't have noticed until I got to the hotel that there were only three dips in the bag. I immediately informed the relevant employee, who was training a new employee, that some of the dressings were not included and she informed me that most of them were out of stock. Just as I expressed it to your employee, I would like to repeat myself here: I EXPECT that I will be informed without leaving Burger King and without appropriate compensation! They couldn't refund me the money, so I decided to make a different selection that I didn't want. When I arrived at the hotel I discovered that my extra patty was missing. REALLY NOW???!!! Are you kidding me?

The Burger King itself is very nice, relatively clean and there are plenty of seats. The toilet, however, is not very clean and out of 4 toilet paper rolls, none of them are in the wall holder provided. The food is good, but it felt like half of it wasn't available anymore, maybe. But we simply came at the wrong time.

Forgot our fries and the sauces, oh yes and there was 1 nugget too few in the bag

I already know why I avoid these lands...

Waiting time for an airport is terrible - 20 minutes for a menu, even though there were only 5 other guests and most of them ordered after me. An order terminal was also broken. Still: The food was surprisingly tasty, especially for an airport Burger King. Taste great, service flop.

Simply incompetent. All. From waitress to manager. It's best to go into the kitchen and fry it yourself - the staff there won't get anything wrong.

If the food portion is reduced even further, only bread remains. A place where people understand that thrift trumps common sense – that was our experience.

Worst meal from Birger King I ever had. Food was cold and waiting time was 25 minutes. Large fries ordered, small fries received. Suff friendly, but obviously totally stressed. Shame, this was my „safe“ airport food for travel. Will have to look at other options….

Ordered a burger with 2 patties and only got 1

Yes, no. Simply no. You stand at the checkout and we don't even notice you. A maximum of 4 people work at once and are running all over the place. Miserably overwhelmed.

Clean and friendly Gladly again

The burgers are Yummy and the staffs are friendly moreover the service is quick.

Neither good or bad but service was ok and meal was fine. After seeing other reviews I was very worried especially seeing rats etc but didn’t see those until I was posting this review. My experience was ok

Outrageously expensive. A “small” extra long chilli cheese costs 9.00 euros

There are rats in the restaurant. Seen at 7:30am. 30 minutes before the restaurant opens.

Very poor experience overall. No rush, but still long waiting times. Wrong burger and drink delivered. Food was cold. I wouldn't recommend.

Doesn't take coupons Edit: On the second attempt, the coupon was accepted by a colleague. That's why 4 stars. The colleague (who is usually there) should be a little more polite. When I wanted to redeem my coupon, he didn't even really answer me and acted as if he couldn't speak. But he can also talk to his colleagues and he will probably be able to speak German or English.

Firstly, the wrong burger was served and the question was answered with a shrug of the shoulders. Some of the food was cold and the coffee tasted musty, as if there was mold in the machine. Last but not least, a rat ran through the restaurant towards the kitchen. When I pointed this out to the employee, she just grinned as if she already knew. Food inspection urgently needs to take a look here. We will steer clear of Burger King in the future.

Worst Burger King I know, the burger was cold and the onion rings had old, dry ones thrown in... never again!!!

Disastrous store. Food ordering monitor didn't work. Staff very unfriendly. Not recommended.

You cannot redeem an app coupon

I received a different product than what I ordered. When I came back and checked, I was wrong...

Food poisoning alert! My partner and I ordered 2 burgers and 2 cheese chili fries. When the food arrived, we noticed the bun was extremely hard at the inside which is supposed to be roasted. Both the burger and the fries were not served hot (they were at room temperature). Because we were very hungry, we just ate the food. Then roughly 2 hours later, we both started feeling very uncomfortable stomach ache and nausea. It kept getting worse. We both threw up multiple times. The pain didn't go away after throwing up. Sleeping was quite difficult as well. This was the worst case of food poisoning we have experienced.

The slowest service ever seen. If you are about to catch the flight, don’t go here. If you have long layover, this is the right place then

I was very unpleasantly impressed. We waited for 40 minutes. One patty was missing from the burger. Waiting for another 20 minutes to prepare a new one. Such timing is clearly not for the airport ( The taste is worse than in other establishments.

You would want to think that Burger King should be consistent at every store but the food here wasn’t good. But the worst is definitely the service, if you speak German you can hear them arguing about stuff and if you don’t speak German don’t even bother asking something because you won’t get a real answer. And also coupons don’t work here which is a shame

The counter worker audibly grunted and sighed when I asked for a cup with ice because she’d already given me 3 cubes in my soda. I understand customer service in Europe is different but she was out out by a simple request.

Waited 20 minutes for food // got the wrong food // food was cold // there were rats in the restaurant // only 2 employees who work very slowly I would be happy to hear from the boss about what this is about I would close this store and replace it with mcs!!!!

Absolutely overwhelmed staff, nothing works, endless waiting times and that at a long-distance train station/airport. Doesn't work at all

Shortly before our flight, we decided to have something to eat at BK again. Very bad decision! Far too long waiting times. The employees didn't know how the menus should be put together. We were hardly understood. Some of the food was cold and didn't taste good. We wanted to evaluate on site, based on the coupon. Unfortunately this didn't work either. Never again! We'd rather not eat anything.

Never have I waited for 25 minutes for an order of nuggets. Yes ONLY nuggets.

Crazy. You think you've seen all the bad BKs on the highway, but they manage to top it all. We waited 15 minutes for 2 veggie burgers that were cold while everyone else already had their stuff? Oh well.

1.No coupons will be accepted. 2. Burger loveless and half cold. 3. 2 out of 4 terminals out of order. 4. The service was unfriendly and had never heard of a smile. All in all, simply not recommended. BurgerKing should take away the license or franchise from Autogrill. Sure, because it's only accepted in participating restaurants, but I find the store more than terrible.

There were several mice running around the restaurant this evening. The employees weren't particularly interested! A guest complained about this and the supposed shift manager got upset! He became very rude. Completely unacceptable behavior from the staff. Management must urgently intervene here! The responsible health authority should urgently take a look at this branch and take action!

I can't believe why you guys doing like this. I had a conversation with the manager and he said they have the right to decide how customers should pay. Then how you respect customers? This is an airport branch may be everyone don't have the solid money with them. Also the coupon barcode scanners are not working with Automat machine. I am disappointed with the manager behavior and attitude.

If You decide to eat in fast food restaurant like BK, You probably know what to expect (fast order, no surprise in terms of flavour and repeatable quality). Here it was quite different... At first: even though there were not many clients, I was waiting quite long to get my order (for just 1 burger). Way too long assuming that this is fast food restaurant. Eventually it could turn out to be fine as prolonged waiting means that order is freshly prepared. Not this time! My burger was not even lukewarm, rather cold. Any positives? I am trying to find one so: it was quite clean place. Long story short: avoid this place.

Whopper didn't taste as good here as it usually tastes in other branches. Employees were nice but a bit confused (ordered Cola Zero and she poured a normal Cola). Fries barely salted and no longer hot