Burger King in Frankfurt am Main

I really have to share this so everyone can avoid this scam. This was truly an eye-opening experience. Before my departure, I decided to grab a meal at Burger King in Frankfurt Airport. I ordered a combo meal: a double burger, a portion of chicken wings, fries, and a bottle of water. The price displayed was 27 EUR. I tried paying with my card twice, but both transactions failed because their machine was broken. They then asked if I had cash in euros, and I said no. They told me that I could also pay in US dollars, which I happened to have. So, I handed over a $100 bill to the cashier. To my surprise, they only gave me 38 EUR in change. After sitting down, I realized something was off—I had just paid $60+ for this meal! That means the exchange rate they used was nearly twice the actual rate. This meal ended up costing me over 400 RMB, which is absurd. I went back to the cashier and then to the manager, but they insisted that they have the right to set their own exchange rate. What the hell?! This is blatant daylight robbery. If they had openly listed the meal price as 400+ RMB, I wouldn’t even be this angry. But forcing people to pay twice the actual price just because they don’t have euro cash? That’s insane! I’ve already sent complaint emails to the airport and the German Consumer Protection Agency, though I don’t know if it will help. Either way, I’m sharing this so that everyone can be warned: At the airport, always pay with euros or use your credit card. Never pay in USD cash, or you might get scammed like this!

Not trying to be rude, but those 5 workers needs to be removed from their workplace. Very slow and not giving right orders. Me exactly didn't received Whooper. They gave me BigKing also without everything, only had beef. Shame on this big airport and franchise like Burger King to be this bad.

Orders are not received as ordered. Lattice potatoes were cold and inedible and could be counted on one hand. They weren't brought into the bag with a sxhut or something like that, but rather by being served in the hand

Bad mood of the employees and long waiting times when the store is full. Not again.

According to the employee, a restaurant at one of the largest airports in Germany closes at 8 p.m. and only the leftovers are sold. An indictment.

Very slow and unmotivated service, even with a long queue. Unclear menu ("sold out" stickers on changing screens), ice machine turned off. I wanted to provide feedback to BK by using their recommended way, but you need the store ID which should be part of the bill. The store is logged as "Street Street No., 12345 City" and with no VAT number. AFAIK, that's illegal 🤷‍♂️

2 people working, long queue, best to avoid

Ridiculoualy low quality of food and hygiene.

Simply no service. Food was no good too but at least it’s hot. Worst Burger king I ever eaten at. my kid dun eat vegetable and i requested for the burger to not include vegetable. The counter lady basically say “No” and gave a “take it or leave it attitude”. Worst than mcdonald. environment was also less than idea. We saw mickey mouse running around. will not come again.

The service quality needs improvement. It took 30 minutes for a hamburger to be served.

while waiting my flight why not eat first in Burgerking...the lady in the front is filling all cups before i come in. I observed she cough a lot but because im hungry i dont mind it. I ordered my food with the young Man. The lady preparing food is also sneezing. The question is why the management allowed people to work while they are sick? They working on the food they can spread viruses if they got it.

Disaster. Eternal waiting time. Really forever...

the cashier was disrespectful, did not want to help me while ordering and sent me away when changing my order

Lukewarm ate like everywhere else...and then half of it was missing...as I said "like everywhere"!

Unfortunately there is only a very limited menu selection here. Many things are either sold out or not there at all. Coupons and King of the Month menus cannot be used/purchased either. Then it's better to go to McDonald's a few meters beforehand. Huge selection and lots of space.

Service is really substandard and unfriendly

Burger kind food but everything is super fast and affordable for the airport

Food was cold oh it had been there for over 15 minutes at least Staff unmotivated and unfriendly, not even a smile The staff grumbled more than normal, no matter what you asked, it wasn't right, the service was really unfriendly, the store was very dirty, and hygiene was also lacking The store should be closed and has nothing to do with Burger King and the staff shouldn't be allowed to work in any restaurants, preferably as a cleaning lady somewhere where no one sees them and doesn't bother them The store really sucks

It does not accept coupons from burgerking app

With the friendly ladies at the order. I wouldn't order anything. Sassy and arrogant. Think they are the Kings of Burger King. Behave anti-socially.

Ms. Kilink is very unfriendly and showered customers with their drinks and simply called the next customer over without apologizing, and hardly any of the goods on offer were available

Instead of receiving plant-based meat, I would like to place an ad against bodily harm. I could puke.

Only 1 person at the till and 1 person at the kitchen. Really inefficient, had to wait 20 minutes to order. Then I was given a burger that was laying there for long time and when I asked for a warmer one, the woman rolled her eyes on me. Avoid.

Food is OK. Unfortunately, there is no code on the receipt that Burger King uses to advertise that you get a free fries if you write feedback.

Unfortunately you couldn't redeem any coupons. Service wasn't the friendliest but OK. Food was lukewarm, bacon was like rubber. Of course it can also depend on the day. I was not satisfied when I got up.

The ecology of female ministry is very bad

Food was already prepared much time before!!! There was no one except me and 2 guys as a cashier I am standing in front of them -directly near cash plece. No one took my order. Then another client came (man) and suddenly cashier went to him and took his order even though I was standing next to him. Then the other cashier look at me finally and said go there. What is this behaviour?! They saw me but even though continue discussion between themselves.

Waiting in line for ages only to be told that a large part of the menu was not available

At International airport, the person on counter should know basic English. Burger tasted very average. And worst thing is they charged 30 cents for a receipt. Ridiculous.

Worst experience I never had in any Burger King! 30min waiting time for a Burger and fries. The meat was cold and the fries also. This is not acceptable for any kind of customer. The People working here habe neither customer experience nor any kind of Restaurant background. Horrible better go to the MCdonalds before the check in

Chicken options only???? No milkshakes or ice cream??? 1 option of beverage??? Close the god dam* place already

Thursday 4 p.m. and the only food there is crispy or long chicken. “Good-humored” employees and a clean restaurant. Not. Thanks for nothing

Terrible serving and unsurprising to see such poor ratings… if only I had looked at the reviews before ordering I would have spared myself wasting time and money. The lady’s sigh couldn’t have been louder as I ordered in English, chips cold and she practically threw the food down on the counter at me.

I love how many people have taken the time to review this burger King and state how the food wasn't fresh... it wasn't what was expected... the Michelin stars were not pasted on the wall outside of this eating establishment. I mean at least its better than a McDonald's. On the plus side there are other places to eat. On the other hand if you'd like a burger and fries, then I guess this is the place to be.

I don't know what to say. This has nothing to do with Burger King quality

Terrible service, bacon not cooked through. Cleanliness is NOT a priority here!

Racist staff. We ordered 2 Burgers and 2 Fries and the lady on the counter gave 2 ketchup only. When we asked for the 3rd one, she said 0.5 euro but when someone asked in German they gave it for free. From starting she was rude and was making face when I started ordering my food and till the end. The other guy at the counter was not even willing to attend any customer who wasnt german.

Kein Latte Macchiato verfügbar. Ich habe dann noch eine große Pommes bestellt. Das war die Kleinste große Portion die ich je gesehen habe. Qualität wie überall sonst bei Burger King auch.

Nothing is prepared fresh. Fries to burger everything is cold and hard. Had to throw everything we ordered.

Alles passt, nur Coupons werden nicht akzeptiert

Hier kann man kein Coupons einlösen, geldmacherei , katastrophal Hygiene . Zum kotzen

Nur eine Kasse geöffnet. 25 Minuten gewartet um zu erfahren dass die gewünschten Produkte nicht verfügbar sind obwohl sie auf den Wertetafeln angepriesen wurden

Tout petit BK mais pas simple a trouver dans le terminal car aucun panneau

Sehr schlechter Service. Obwohl es dort RECUP gibt konnten wir unseren Becher nicht zurückgeben. Sehr unfreundlich.

機内食があるのでなるべく食べないようにしているが、思わず食べてしまうことがあります。この日は食べるのを我慢しました。本当はワッパーが食べたかったです。

I ordered bacon king burger and this is what they gave me. And employee gave me change with working gloves on. And with that glove she went back to the kitchen and made our food. 😡👿

Hier können KEINE Coupons eingelöst werden. Der Service war im allgemeinen eine Katastrophe und die sogenannte „Chefin“ reagiert nur mit einem Schulter Zucken bei nachfragen. Man sollte sich die Zeit nehmen und VOR der Sicherheitskontrolle zu McDonalds gehen.

SEHR schlechtes Service Essen war i.O.

It was a mess. Nothing was working as it should, everyone in front of me had something wrong or missing in their order, my order they completely forgot about and when I tried to tell them I got asked to wait… after 20 min i could not wait anymore and had to leave with out.

Tussenstop binnen gelopen voor een snelle hap. Nou heb ik van Burger King geen verwachtingen boven fast food niveau, maar dit was echt slecht. Bestel zuilen deden het niet, personeel echt chagrijnig, een paywall voor gebruik stopcontact om mobiel op te laden.

widerlich leider Das schlimmste Essen den ich mal im Leben gehabt habe. Ich liebe Burger essen!!! Aber das war richtig schlecht da konnte ich mein Essen nicht zu Ende essen, ich war von mir selbst überrascht wow wie ekelhaft das essen war :( sorry hatte so was nie!!! Nie wider esse ich dort, lieber irgendwo im Flughafen Brezeln holen oder sowas. Ein star ist schon so viel

Sehr schlecht und nicht empfehlenswert. Keine Salate, keine Wraps, sogar kein Ketchup!!! Finger weg.

Had a cheese lover double burger which was quite filling for the price, served promptly and the burger was made fresh.

The burgers are pretty standard and not much rush at the restaurant. OK to visit for quick food, but need to improve on the service.

I was there waiting for my train the 16th of December around 12:00. No good or bad surprise regarding food but very unpleasant cashier not saying hello or thanks or just some nice word... disappointing

Not much to say here kept the water and left the chips and burger. Not worth the complaint to manager as I had a flight to catch. The role in the burger just fall apart not sure if it was defrosted badly before hand , the first bite of burger was just disgusting. Chips where cold and tasted very odd maybe the oil that was being used. Service was OK apart from the chips where put on the tray way to early as the burger was not ready, hence apart from the taste of them by the time I got to the table they where cold.

I ordered a whopper. The line was short and the food came quick. It was fine. Regular fast food. Nothing special.

They have one queue, rather than having a few for each counter; they take a few orders at a time and this meant the queue was moving quickly. It was conveniently close to our gate, this is located before the start of D.

If I was as bad at my job as the lady that served me, I hope I'd have the good sense to find a job that suited me better. Sometimes, a BK does the job just fine. I was hungry and short of time and I much prefer BK to McDonald's. So, I was pretty pleased when I spotted a BK airside at Frankfurt Airport. The menu is truncated but adequate and the food turned out to be standard BK quality - which is fine in my book. What I didn't like was the sour faced, ill tempered woman that served me. She was abrupt, discourteous and a very poor advert for the company. There's no possible excuse for unprovoked rudeness in a customer facing role.

Popped in whilst waiting for my flight. Decent enough whopper. Service was quick enough and the place was clean. Managed to find a seat ok. Passed away some waiting time.

This Fast Food Restaurant is conveniently located at the Frankfurt Airport in Terminal 2 - D Concourse Gate/Area: T2, Area D, Level 3. I have walk by this Burger King several times and never stopped to eat, until the morning of 10 April 2018. + This Burger King was open at 08:00 and I did NOT have to eat breakfast but could order lunch at 08:30. - Prices are about 1 Euro more than at my local Burger King. + However, the food at Burger King is always good, hot or cold as it should be, and the portions are always the same standard. + Hygiene: Very clean for an Airport Restaurant. + Menu: Easy to see and read lighted Menu Board behind the counter on the wall. + They accept cash and the EC Card. + They also accepted my Payback Card. Service: In the U.S. unlike McDonalds, Burger King has one waiting line, which everyone knows moves faster and more efficient, than 2 lines, 3 lines, etc. The one line moves in only one direction. One enters the line at one end of the counter, orders their food at the cash register, then moves down the counter to pick-up their order, and exits at the other end of the counter. This way one person can take the orders, while another is assembling the order, and while another order is being taken. The line moves more effective and quicker and requires list space, than 2 lines, 3 lines, etc. Plus, once you have your food you don’t have to fight your way back through the gaggle of people or up-stream to get to a table or to the exit the restaurant and get to your car. - In Germany, however, Burger King is set-up like McDonalds and you have all these bad disadvantages to deal with. The German Burger Kings have a line for every cash register and a small area for each line. And even though a cash register may look like it is open and state on the display it is open; there maybe nobody there to take your order. Plus, while one is waiting for their meal A), others cannot order, B) those that receive their food have to turn around and push their way thru the people waiting to order, C) because of the small area sometimes others in another line jump in front of you, because you are blocked from moving forward to order because you are letting others with their food get by and D) the multiple lines take up more space. Plus, culturally because Germans do not know how to stand in a line and instead stand in a gaggle, it is almost always hard for the order taker to know who is next. Plus, the order lines have a small space that is set-up in the walk areas; the same space where others have to pass through to get to their table, get to the straws and/or napkins, to exit the restaurant, etc. These problems are of a structural and process nature, and they will never be corrected until the structural design and processes are changed. + However, unlike other Burger Kings and McDonalds in Germany, at this Airport Burger King the Order Taker correctly took one order after another instead of taking and serving one order before taking the next order. + In other words, the waiting time to order was shorter and therefore customers received their food quicker. - Unfortunately, customers waiting for their food still stood near the counter and then reached over another people’s food to get to their order. + The order taker was also friendly. + I ordered a Whopper (Hamburger) with fries and a Coke Zero. + My Whopper was hot and the toppings (tomato, onions, pickles, etc.) were cool, as it should be. + My fries were also hot and my drink was cold, as it should be. - I was not asked if I want ice or no ice in my drink, which would have been better is such an international environment. + Environment: Lighting, loudness, and temperature in the Establishment were all OK. + Decorations: Simple color scheme with some Burger Kings ads. + Enough seating with both 2 and 4 person tables and booths. + I was provided with a receipt for my order when I asked for one. + Bathroom: I did not use the bathroom so I cannot report of them. I am not sure if the Burger King at the airport has its own bathrooms, anyway. There were however, airport bathrooms that I am sure were disabled accessible. + Disabled: Access to the Restaurant for the disabled is possible. There are no steps or other barriers to overcome for those in a wheel chair or with a walking disability in the Frankfurt Airport Terminal 2 - D Concourse Gate/Area: T2, Area D, Level 3. In Restaurant Wi-Fi: Did not use and cannot report on. - Internet Site: Only a General German Burger King Internet Site, all in German. Coupons come in the mail sometimes and sometimes not. However, one can also download them from the Internet or by app. If at the Frankfurt Airport in Terminal 2 - D Concourse Gate/Area: T2, Area D, Level 3 for a flight and hungry, I would eat at this Burger King again.

I had visited this restaurant and faced the worst service i ever had in Germany for over 10 years. So, I hoped to tell this bad situation and sought ship's manager. Surprisingly, Another staffs said that he who i met is manager of this restaurant. He criticized me why i could not listen his strong German style english far from standard english. and gave me the food i don't want and didn't give me a bill also. Instead of saying of price, He strongly pounded checkout counter. This is really bad manager also. If you are not confident to listen his German style english, It would be better to visit another restaurant. Otherwise, You will deeply be wounded by him. This restaurant is loacted in Terminal 2.