Best Western Hotel Airport Frankfurt in Frankfurt am Main

Unfortunately we were only here for 1 night. But everything is very nice. Large rooms even with a small kitchen. The coffee machine was also particularly good. Everything is well maintained and clean.

Friendly welcome, quick check-in. The cleanliness of the rooms was great, as was the equipment. Perfect location for the parking garage and the S-Bahn. Breakfast leaves nothing to be desired ⭐️⭐️⭐️⭐️⭐️

Very clean and spacious rooms. Close to the airport and quiet. Hotel Restaurant is Japanese style and servers breakfast as a buffet in the morning starting at 5.00am

Very nice business hotel at Frankfurt Airport. Located in Gateway Gardens. Easy to reach by S-Bahn or taxi. Staff friendly, rooms functional and clean. Very suitable as an overnight hotel before and after a flight.

We stayed at this hotel from Wednesday to Friday and were pleasantly surprised. Spacious rooms with fitted kitchen, bathroom with walk-in shower, wonderful bed, large TV, Nespresso machine. Everything new and modern. The breakfast left nothing to be desired, the first coffee was even served, and the bar with kitchen was also wonderful. We give it 5 stars for this.

Ideal for morning departures. Breakfast is great. No aircraft noise.

Be careful, on New Year's Eve there are almost only dogs in the hotel, but no service at breakfast. You are not allowed in the breakfast room, there are also not enough tablets for the lobby. No area separated for dog owners or water provided. Sausage and cheese started. Baked dry rolls. We've lost our appetite. Next year I'd rather choose a different hotel, there are plenty of them here. Manager stands there helpless and just says they are right.

The hotel makes its money on New Year's Eve with dogs, but you are not allowed in the breakfast room with them. No alternatives are offered. Very unfortunate. Otherwise great. You could stock up separately on this day. And to top it off, the breakfast buffet, sausage and cheese, was completely overrun and no tablets were there.

I have stayed there several times because the hotel is only 10 minutes from the airport. The location is great, the staff is also very friendly. I'll be back as soon as I fly back to my second home, Tenerife.

We stayed at this hotel which is very conveniently located near the Gateway Garden station and is one stop away from the airport. Even by a taxi it is only a 10 Euros ride, and taxis are always outside the hotel. The rooms were excellent. There was a Nespresso coffee maker, and all the facilities were excellent. The only complaint I have is the sharp corner of the cabinet just above where the coffee maker is kept. That sharp point is an accident waiting to happen if somebody is careless. This happened to one of my friends recently at a different hotel where tore open his shin.

The location is really ideal for air travelers and the rooms are also well equipped. Unfortunately the bed was far too soft and the blanket was too big and heavy for one person. The front desk staff was very nice.

🥰 Like: The hotel is very new and is located in “Gateway Gardens”: a new hotel and office area near the airport. -great public connection (train, bus) - reachable on foot (Terminal 1 approx. 15 minutes) -generous areas and rooms -Gastro and shopping options nearby -Great online check-in and check-out option, so almost no queuing is necessary (they might even manage the last step of issuing the keys) - many others could use this process as a guide 👍 -super friendly service -unexpectedly nice restaurant-bar 🙄 NoLike: -Fitness area not enough equipment for this size Conclusion: I wouldn't have expected it from a Best Western, a real tip for great value for money and if you like large rooms ☺️

Heating was broken (for a few days). The hotel did not consider it necessary to inform the guest before or upon arrival. After I complained about the defective heating at reception, I was given a business card with an email address where I could complain, as well as a mini fan heater that was supposed to warm up the room "in 2-3 hours" (it didn't ). The receptionist came to the room to turn off the heater, which was blowing cold air into the room. The answer to my complaint from the front desk manager Ms. H. was the claim that I had been offered a different room/upgrade/breakfast as compensation, which I refused. Simply untrue, there was never an offer I could refuse. Dubious machinations of the management at the expense of the guests. Was the last stay there.

We had booked the hotel for one night. The on-site staff is very friendly and accommodating. Check-in is quick and easy. We had very quiet rooms on the second floor. The rooms are clean and comfortable. The bed is large and very comfortable. The WiFi is good and smooth. Small amenities such as a large bottle of water and a few capsules of coffee and tea were included in the room for free. For my next stay I will book the Best Western Hotel Frankfurt Airport again. Thank you for the short but nice stay

It is really good place in Frankfurt area by location, by views and service.

Before our flight from FRA we spent one night here and parked the car for several days. The hotel is really recommended (especially for the price). The room was sparkling clean, modernly furnished and even had a fully equipped kitchen. Despite the proximity to the airport, it was very quiet. Breakfast was very good. The car was safely parked in the underground car park during our stay. In the environment There are several restaurants and a supermarket within walking distance of the hotel. We walked to the airport, about 15 minutes to Terminal 2. But you can also take the train. Would stay here again at any time, except possibly during trade fair times when the prices are significantly higher.

I sent an email to the hotel, but got no reply.

We quite enjoyed our stay at this best western. It's conveniently located just off the gateway gardens train stop, one stop from the airport. We stayed for one night before our flight back. The room was large and had a decent kitchen setup. It's near a grocery store, so we were able to fend for ourselves for dinner instead of trying their restaurant. We did chose to have the 15€/person breakfast, which was expensive and tasty. The room was incredibly clean and larger than I expected. I wish we were here longer!

Really great for a hotel near the airport. Everything is new as this district hasn't been around for very long. By taxi about 10 minutes to the airport and the long-distance train station.

Very nice hotel. Surprisingly large room. Free coffee and tea. Nice staff. Gladly again. :)

Large clean rooms with excellent restaurant. Air conditioning not an issue as many mention. No need to self check in at the hotel kiosk if you have done so in the provided site; simply present your information to the hotel clerk. No shuttle. Taxis and Ubers approximately €15-20.

I specifically asked the woman at reception for an alarm call because of the early flight. She wrote down my phone number and said that she would pass the information on to her colleague on the night shift... In the end, no call, no alarm clock. The employee at the reception said that he didn't get my phone number, even though he had the piece of paper with the information on his table... He didn't think to clarify it if he didn't have the phone number... Crazy !!! Really disappointed! Otherwise the room was really good, big and clean!!!

A very nice hotel in close proximity to the airport, only about a 10 minute drive from Terminal 1. The rooms are modernly furnished and have a small kitchen, which is particularly practical for longer stays. As you can see from the pictures, the rooms are stylish and comfortable. The staff is extremely friendly, helpful and makes you feel welcome at all times. The on-site restaurant offers a solid selection of food, ideal for a relaxed dinner after a long day. Overall, a recommended accommodation for travelers looking for a comfortable and well-located place to stay overnight.

I would stay here again and again

Despite the request, the staff did not send an invoice for the stay. The rooms are generally nice and clean.

The hotel is ideal for an overnight stay if you have to get to the airport early. It is modern, clean and elegantly designed. It's also great that the rooms have fully equipped kitchens.

You can not turn the 2 main bright white ceiling lights off unless you remove the room key from the slot. If you remove the key, you will have no light in the room or bathroom. Absolutely ridiculous. Also the fridge is off when you arrive. Hours to get it cool. We requested a baby cot when booking and twice more when we arrived at midnight. They did not provide it. Small but excellent breakfast.

Very friendly check in, good value for money, spacious rooms, comfortable king size beds, optimal blackout, coffee machine, underground parking Easy to reach from the airport, only one S-Bahn station, short journey €2.20

The room was beautiful and far beyond for a 3 star hotel. I really really liked it. The reception was quite neutral and breakfast was served quickly. Breakfast was included for me, but I felt like I was being watched a lot by the staff. This made me so uncomfortable that I skipped eating after my coffee and quickly left. Otherwise, the hotel is very close to the S-Bahn and I personally didn't notice much of the planes. Overnight stay September 17th-18th, 2024.

Stylish hotel with delicious breakfast from 5 a.m. Rooms equipped with kitchenette and coffee maker. Walk-in rainforest shower. Everything in the room was very clean. At the weekend the Yazoo restaurant only serves pizza and tarte flambée. But the pizza is absolutely recommended. Fluffy dough, very well topped and aromatically seasoned. The chef and waiter has full control of his restaurant and has everything in view.

Very nice receptionist, great value for money, left the car there for vacation time at a great price

If you want to stay overnight at Frankfurt Airport, this is the perfect place for you. Perfectly accessible by S-Bahn, good value for money, restaurants and shopping nearby, room More spacious and clean, soundproofed windows and air conditioning. The breakfast was rich and worth the money. This meant that the start of your vacation was stress-free and you didn't have to drive to Frankfurt city center or book an expensive room directly on the airport grounds. Gladly again on your next vacation!

Stayed because my flight from Frankfurt got delayed so I was only there for a short night but at least I was well rested because the room and the bed were really great and so was the breakfast!!

The Best Western Hotel in Frankfurt is the perfect choice for travelers looking for comfort and excellent service in a central location. The rooms are modern and tastefully furnished, with all the amenities you need for a pleasant stay. Whether for business or pleasure, you immediately feel at home here. The friendly and helpful staff ensure that every guest feels welcome and that no wishes are left unfulfilled. Particularly noteworthy is the hotel's restaurant, which offers a varied and delicious selection of international and local dishes. The food is always freshly prepared and the quality is excellent. Whether you want to enjoy a hearty breakfast, a light lunch or an elegant dinner - the restaurant offers something to suit every taste. Another highlight are the cocktails at the hotel bar. The bartenders are true masters of their craft and conjure up creative, tasty cocktails that perfectly round off the evening. The stylish atmosphere of the bar invites you to relax after a long day and fully enjoy the first-class drinks. An absolute insider tip for all cocktail lovers!

Hotel and breakfast actually okay. Air conditioning in the entire hotel didn't work (seems to happen often, see other reviews). Room was 28 degrees. At the counter there were only trainees who were pretty helpless and offered me a coffee to compensate.

Great value for money! Huge room with kitchenette. Tip-top clean. Friendly staff. The airport is within walking distance. There is a supermarket opposite and plenty of restaurants around it to suit every taste.

I was booked this hotel by my flight company. I was positively surprised of all the excellent accommodations and had an excellent night.

The hotel was by an outside Rave music festival. Extremely loud low pulsing beat for hour after hour after hour.

Not a hotel to recommend if you drive a motorbike. Got very bad contradiction and bad attitude

Fast service, very friendly especially the waiter Ilias

Really well kept hotel, clean ashes, friendly staff, the garage seems really exaggerated to me at 24 euros per night

Were at the stadium for a three-day major event. Only 1 train station away from the Western Hotel (approx. 4 minutes) It's just a shame that the pillow had strange yellow stains. I'm a little sensitive there. If stains can already be seen in the visible area, then......... Unfortunately, the air conditioning was unable to achieve the desired temperature level.

Did what was promised very well!

This is the nicest Best Western I have ever been to!! The staff are so friendly, helpful, and multilingual. They went above and beyond to help make our stay with our child in a wheelchair comfortable. The accommodations blew us away! We felt SO pampered. The feather pillows and in-room Nespresso machine were manna from Heaven after a long trip! We were so grateful for the stocked mini-kitchen, too. The location is just a 3-minute walk from the S-Bahn train stop, which made it easy getting there from the airport, even with 3 kids, a wheelchair, and luggage in tow. They made our layover a SUPER experience! Mille danke!

Don't ever make a mistake of booking a room in here. The people here are very rude specially the manager, no morals and respect for customers whatsoever. If you book for 2 people by mistake and you are 3 people they will make you book another room. Here in germany everyone is hungry for money, they need to train their workers properly and show them how to respect customers. Trust Me specially this location in frankfurt airport is the worse ever. Don't! Don't! Don't!

Great service and really helpful advice! Thanks.

Tl;dr loud sudden noises, room can't be cooled In detail: 1. There is no sound isolation within the hotel. Everytime someone closes a door in the hallway a pressure change causes our door to shake loudly. That's woken me up twice now. 3. It's summertime and they locked the a/c control so that it can only blow in fan mode without cooling and the room is way too warm I know this is an aggressively bad review but it's 2am and I can't sleep and very upset that I booked here. The bed is pretty uncomfortable too the bedding is quite papery

Service at breakfast the old man is unfriendly

Very clean and well equipped... there is a small kitchenette in every room! Comfortable beds, clean bathroom and good location at the airport. Very friendly reception staff

Very close on the S-8 or S-9. After 10pm it has only crisps, beer & wine in its $$$ store. You must ask for amenities like toothbrush or comb. No shampoo provided. Worst, the AC is locked into a pathetic sweat-inducing piddly excuse for ventilation. I was more comfortable in my summer-hot Airbnb room in Rome. No way to tell but it’s at least 23/24C. The phone won’t charge. The front desk could care less. (Just how it is). I can safely say I will never stay again and I would advise you not to too.

Everything was very good except for the dusty room and small holes in the duvet

Super equipped...modern and spacious rooms

We stayed at this hotel for one night to have a quiet and relaxing night before our flight the next morning. Unfortunately, it was not like that. The check-in took a very long time compared to other hotels, despite online check-in. even though there were only two couples ahead of us - at least half an hour. The queue behind us got longer and longer and the guests' displeasure grew. Unfortunately, booking advertised soundproofing, which is why we chose this hotel. Unfortunately there was no trace of this. We were accommodated on the 4th floor. Diagonally opposite is the Ocean Club, which can be heard very loudly and clearly until midnight during the week. The street noises could also be heard clearly as well as the constant loud banging of the room doors in the hallway. Since it wasn't possible to fall asleep, we asked reception for a new room. However, the hotel was fully booked, so this option was not available. We were refused a subsequent cancellation. Since the reception was staffed exclusively by trainees, we were unable to find an acceptable solution and were therefore only offered a maximum of one free drink as compensation, which was a disgrace considering the price of the room, to say the least. The hotel is in a good location, the rooms are clean, the beds are very comfortable and the service itself is nice despite the lack of competence. However, this hotel is not recommended for people who are light sleepers and are sensitive to noise, which is why we would rate our stay as poor overall and would rule out another stay.

Nice hotel, perfect location and very clean room Special thanks to the competent employee who solved my problems with Book****.c*** very well 👍🏻👍🏻👍🏻👍🏻👍🏻

Very nice room on the 7th floor with a great view. Unfortunately, the shampoo in the shower is already empty after using it once. Breakfast was good, but unfortunately the pineapple was not refilled.

Air conditioning doesn't work Sweat deliciously at 28° Celisous

The hotel is very modern, the room is comfortable and furnished to a high standard, including a comfortable bed, a pleasant armchair, a practical desk, a large TV and a fully equipped kitchen. Unfortunately the air conditioning was broken. Unfortunately, the extremely friendly and open night shift employee was unable to offer us another room due to the fact that it was completely booked out, especially since all of the rooms on our floor had to complain about an air conditioning failure. However, the cockroach that greeted us on the edge of the sink was particularly critical. If the hotel gets its technical problems and bug infestation under control, it will certainly be a good address in the immediate vicinity of the airport. Until then, please take these weaknesses into account.

Hotel is not far from the airport, but still quiet. The stadium is also just one stop on the subway. Rooms very clean and well equipped. Also big enough.

Great hotel, the room was great, very well equipped, the staff was pleasant, even though we did not speak German there was the possibility of speaking in English and French with the staff. Nothing to complain about, I recommend

This is one of the best hotels I visited on my travels in Germany. The room is large with a comfortable bed, an armchair, a long desk with an under table, bright windows and extensive furnishings. Kettle, coffee machine, tea, coffee, water, cups, plates, cutlery, toaster, dishwasher, refrigerator and other kitchen utensils - everything is there! The staff are all very friendly and helpful. Lots of sofas in the reception area. I felt very comfortable in this hotel and had everything I needed in the room. Everything was extremely clean. Another plus point: You can also pay in cash at the hotel (which is no longer possible in many other hotels.) Unfortunately, the parking fee is too expensive at 24 euros per day. Other hotels I have stayed at have free parking or charge a maximum of 10 euros to 15 euros per day.

Top hotel, top location, quiet, nice rooms and very friendly staff! Gladly again

Very slow check-in in the night! Two counters yet occupied each by a group of people for over 20 mins and I already have online checked in and just need the key. Frustrating experience 🙂

The hotel is very nice, clean, modern and the apartment is fully equipped. Only if you want to get there from the airport and back to the flight it costs over €25!!

It’s 26 degrees in the room but you are not allowed to turn on the airco. Front desk doesn’t care

We were at the airport for 2 days to do plane spotting and chose this hotel. We didn't regret it. It was really a great and pleasant stay. Very large, spacious and extremely clean rooms. Cleanliness is extremely important to me. There was absolutely nothing to complain about here. Our wish to get a room on the top floor with a view of the airport was also granted. They really made a big effort here by giving everyone a room on the corner with two window fronts. Really great! It wasn't noisy either and you could find peace and quiet. The bed was also super comfortable. We will come back.

Staff super helpful and friendly. Very nice and new hotel, great location. We were satisfied.

When I ordered I thought that the hotel chain had a minimum standard. I didn't inform myself beforehand because I was shocked.

Very nice hotel right on the Gateway Gardens S-Bahn, one stop from the airport. Great rooms and good breakfast (starting at 5 a.m.). One point deducted for the long check-in using a tablet and then promotional emails from Best Western.

The Best Western Hotel Airport Frankfurt is a very nice and modern hotel. The location and transport connections are great (direct connection to BAB A3 and A5, as well as public transport with S8 and S9, stop a 5-minute walk from the hotel). The rooms are very functional and modern and are large enough for up to 2 people. The only tiny drawback: there could be a few more wall hooks for towels in the bathroom. A great feature was the tablet, with which you can use various room and hotel services, as well as control the television if necessary. The staff was also extremely friendly and helpful. Here, too, a tiny point of criticism: the kettle in question was unfortunately not replaced even after 2 days. Since the device still worked, this didn't bother me that much. The breakfast buffet was very extensive and extremely tasty. You get a wide selection of cold and warm food and drinks. The restaurant area is also very nice and cozy. I will be happy to book here again on my next stay. I have a clear recommendation for the Best Western. Many thanks to the hotel team for the pleasant stay.

Very nice 3 star hotel. Rooms clean staff friendly.

When non-hotel guests enjoyed the breakfast buffet. Everything your heart desires is there with very friendly service

Friendly welcome, clean, chic rooms, quiet, good connection to the airport. Stayed here for two nights and can really recommend it.

Danger. Restaurant serves only pizza and tarte flambée late in the evening (but until 1 a.m.). Mr. Pizza and ThaiXpress deliver delicious Thai food ( Lieferando ) until 1 a.m. Staff at reception at night very uninformed. Small stall next to reception, although the beer was sold out 😨

Perfect place to stay at while traveling for work. Just 10-15 mins away from both Messe and city center. Amazing breakfast! I was sraying for 4 nights sbd the hotel has offered me an upgrade of room type.

Very good starting point to get to the airport. We had a very nice room with a small kitchen. Would book it again!

A good hotel close to the airport. Spacious rooms, decent staff and a proper breakfast!!!

Super large room, great connection to the SBahn

+++ Great room ++ Friendly employees + Good location + price/performance - Garage too expensive - no waste bag dispensers in the green area - Breakfast buffet in the hotel bar very improvised and the lighting without lampshades is unpleasant Overall, however, a very clear recommendation. The minibar concept is also cool and fair!

Spacious and clean room. Varied and wonderful breakfast. Friendly service.

Cheap hotel close to Frankfurt Airport with a delicious on-site restaurant.

Wow, fantastic value for the money! Rooms have kitchenette and lots of space, very clean and modern interior! 25 mins walking distance to terminal 2 or one station with bus or rail just nearby.

The restaurant is a disaster on weekend evenings. There isn't even coffee before 5 a.m. On weekends there is only (baked) pizza in the restaurant in the evening. And then only 2 types. My freezer has more selection and the pizzas there are tastier. If you're staying here so you can get to the airport early the next morning, you should know that there isn't even coffee until 5am. Other airport hotels offer a 24/7 coffee machine that guests can use for free.

Unfortunately completely inflexible, a shame.

Easy to reach from the airport, very friendly staff, good quality of services and the rooms. Not a place to choose for a leisure vacation, but definitely a good hotel option near the airport in Frankfurt.

The hotel is located near the airport. I highly recommend it. Taxi ride to Frankfurt airport €15. Always happy

THESE PEOPLE ARE CHEAT! Frankfurt airport was closed due to strike of security staffs. I placed my cancellation request by calling them. They accepted it and later charged me the whole amount without any further information. When I requested refund, they are showing me the cancellation policy. This was a special situation where airport was closed and I could not travel to Frankfurt. They have not considered the situation and charged me for the room I never checked in. DON´T BOOK THIS HOTEL!!

Staff at the reception Embarrassing I wanted to try the restaurant as soon as I entered I had to escape from the smelly environment Price without logic only €20 less than HYAT STRONGLY DO NOT RECOMMEND They can't even afford the shuttle What losers....

The room is spacious, clean and nice. The information desk staff are friendly. There is no shuttle bus, but it is only one subway stop away and it is a minute away from the subway.

Although it's near the airport, it's off the route so it's quite quiet. Access is a little difficult, so I think it would be convenient if there was a shuttle bus between the airports.

Very modern hotel one S-Bahn station from the airport. There is also an underground car park, but I didn't use it. A well-stocked supermarket and restaurant is around the corner. The room had a small kitchenette and the bed was comfortable. The reception was very friendly, but you had to enter your details yourself on a tablet. I can imagine that it will take some time if there is a lot of activity. Good breakfast with many machines for butter, juice, coffee and pancakes, among other things. However, the latter are better done by hand. Despite the strong automation, the breakfast staff was extremely friendly and accommodating!

We stayed one night before our flight, which was very early in the morning. It is very close to the airport, but it is not possible to get there on foot, only by taxi or metro. We used the taxi, which was 10 euros and was very quick. The room has a great kitchen. Shower and beds comfortable and clean. I definitely recommend it.

Mr. Demir best employee. Thanks for the great service. Rooms were very nice and pleasant. Coffee, tea and water were free in the room.

Rooms with kitchenette, beautiful. Super quick service with check-in on a tablet and almost zero check-out, i.e. only by depositing the card in an urn. Perfect location due to its proximity to the airport with a wide choice of multiple dining options just a few meters away. The only doubt: why a kitchenette in a location that favors passing customers for short pre-airport stops?! For the rest very good

I booked the hotel at short notice and was very satisfied. I had booked a standard apartment with a small, equipped kitchenette including a microwave. I will definitely come again. Approximately 25 minutes walk from Terminal 1 to the hotel in Gateway Gardens

I have stayed at the hotel twice now. 1 stop to the airport, optimal connection. The star deduction is for the booking system. Only more expensive rooms can be booked online. I tried calling in vain or it didn't work. Nevertheless, I will book there again if I arrive the day before the flight.

Really good and easy to get to the airport by S Bahn There were three of us and we had booked 2 comfort double rooms the evening before our departure. The correspondence in advance was great and our special wishes were fulfilled. Overall, we were very positively surprised and thrilled with the large and modernly styled room, even with a kitchenette. Very clean, very good, large walk-in shower, a good and usable hairdryer, shampoo, shower gel, cream, everything was available. The highlight is a super comfortable box spring bed and absolute peace. A very clean Nespresso coffee machine with a good selection and a bottle of water were available and pleased us. Extremely friendly staff at the 24-hour reception. The breakfast buffet was very varied and tasty. The waitresses in the morning were very friendly. Since the restaurant was closed due to illness, we used a good restaurant in the immediate area within walking distance and the route was explained to us in a friendly manner. But the really good thing is that it's super easy to get to the airport with the S-Bahn - just one station. From the S-Bahn station you basically just walk a few meters across the street. The hotels directly in the airport are no better because the long distances that have to be covered on foot within the large Frankfurt airport are sometimes longer than to the S-Bahn and to this hotel from the S-Bahn station. We know this from our own experience. The hotel therefore has a really good value for money. Full recommendation!

Great location, nice rooms and nice restaurant! Without the competent boss, some employees at the reception would be pretty much lost.

The rooms are a nice size and the bed is also very comfortable. More attention should be paid to cleanliness, especially in the bathroom. The hotel employees seem rather listless or overwhelmed, which is a shame.

Everyrhing was at the top Standards. Grest customer Servise , lovely and clean rooms , perfect breakfast and most importanly , staff does the ekstra mile serving the Customer.

Hotel hostile to customers, no chance of goodwill Since my flight from Frankfurt Airport leaves early in the morning in March 2024, I booked a night before at the Best Western Hotel Airport near Frankfurt Airport. Unfortunately, three months before departure, Lufthansa informed me that my flight had been canceled and that I had to fly a day earlier. This meant that my overnight stay at the Best Western Hotel Airport was obsolete. I then contacted the hotel by email, attached the flight cancellation as an attachment, and asked if I could cancel the overnight stay as a courtesy. This request was ignored by the hotel, I'm still waiting for a response today (apparently the hotel's customers don't value getting a response to a request). I then made another request to my booking portal AGODA, and a few days later I received the answer that the hotel refused a cancellation with a refund or partial refund. I don't know the hotel or its facilities, but apparently it's so bad and has such a bad reputation that the hotel management doesn't believe it can sell the vacant room again within three months... Conclusion: The hotel ignores customer inquiries and does not find it necessary to respond to customer inquiries and is not even remotely prepared to help a customer in a situation that is not their own fault. I can only advise everyone not to book with this customer-hostile hotel!