Althoff Grandhotel Schloss Bensberg in Bergisch Gladbach - Telefonnummer, Reservierungen, Bewertungen

I loved the location Its clean and even during renovations, there was no disruption.. will recommend it!

The champagne brunch is a dream 🤩 Not cheap at all, quite the opposite, but difficult to find again as an experience. Oysters and champagne all you can eat/drink alone are tempting, but additionally seasonal classics such as roast beef and asparagus (end of May) of the highest quality as well as many other delicious snacks and desserts entice you to extend your stay as long as possible 😉 We're coming up definitely again!👌

The hotel itself is really beautiful! A grand hotel straight out of a picture book, inside and out! In my opinion, there is much more to the 5S classification... Our room was not ready upon arrival. So we go to the lobby bar for coffee and cake. Prices are borderline, but the service is not attentive but very friendly. Since no one told us that our room was now ready, we went to reception at 4 p.m. and got our key. Luggage was behind the reception and wasn't in the room yet, so I took it with me. Dinner at the Enoteca as Vendome was fully booked, it was your own fault. Atmosphere, service and cuisine top. Price levels, especially for wines, are again very borderline. Going to the pool at 7:15 a.m., unfortunately everything was dark and locked 15 minutes after opening time. I went to reception in my bathrobe and it was unlocked with the central key. Classically beautiful breakfast room but busy and medium tables very close to each other. The selection and quality is top, but there is an extra charge of 20 euros for Eggs Benedict, honestly!? Guests wearing shorts, flip-flops and Kiev jerseys at breakfast with overloaded plates, most of which were simply thrown back, didn't necessarily contribute to the feel-good factor. Long story short… Respectable hotel with consistently great cuisine. However, for the price level and 5S classification, there were too many negative “little things” so that the feel-good factor did not develop as expected.

Nice place for events. The staff is very friendly and so is the quality of the food and drinks.

Dear hotel team, We don't know who was responsible for upgrading our room to Suite 511, but we are very, very grateful and it was an impressive experience that they let us enjoy this suite. A great suite! Thank you very much for this. In the Vendome restaurant, we were particularly impressed by Mr. Christoph Strahl with his very extroverted, friendly manner towards his guests! He really anticipated every wish and convinced them with his know-how. He called me the week before our arrival and discussed all the intolerances with me. Simply impressive service! We felt incredibly valued and incredibly comfortable there. And the food was once again unbeatable!!! The massages were excellent, very relaxing, and a visit to the LEICHT jewelry store in your house was successful. Thank you for this wonderful weekend in your house, we will definitely be back. Manuela Heuser

The hotel in the castle is very beautiful and noble.

We used this hotel as a stopover on our route to the Netherlands when we passed Cologne on the highway. Nice place to relax, just outside busy Cologne. The hotel is located in an old castle, which makes it a special place. The spaces are large, rooms are beautiful and have high ceilings, which makes it more spacious. The staff is friendly and speaks both German and English. The valet parked our car in the underground parking garage. Please note that parking costs €34 per day and is not included in the room rate. The evening we arrived we ordered room service, which is open until 10:00 PM. We did not have breakfast in the morning as breakfast was €42 per person, which we found on the pricey side. Breakfast can also be delivered to the room. The spa was very nice, there were saunas, a steam room and a hot tub. There is also a rest room and a gym. The swimming pool and sauna area was slightly smaller than we expected. The pool water was also on the lukewarm side. We really relaxed there. We thought the price-quality ratio of this hotel was very good. There are hotels in the same class where you can easily pay twice as much.

Perfect location. Great ambience, very tasty food, very attentive and friendly service. A perfect day.

We were there one evening for the Spanish BBQ... fantastic

Outside cafe was closed didn't want to sit inside

Fantastic location, rooms beautifully furnished and very clean. Service staff are mostly friendly, but everything seems understaffed and overwhelmed. Personnel problems are clearly visible and noticeable.

It's a good hotel.Aircon and WiFi broke down the first night, after that went pretty smoothly. Very friendly staff. It's an impressive building, nice spa, not particularly central. If you get it at a good price then worth a look but not at five star prices.

As expected, but nothing more. Our stay in August 2023 was pleasant, but did not quite meet our subjective expectations for a house of this category. The rooms and the service were decent, but the personal touch was missing. Check-in was friendly but impersonal. The room, a junior suite, was clean, but seemed a bit cramped due to the sloping ceilings and the dark furnishings. The breakfast was of good quality, but the selection didn't quite correspond to what we expect from a grand hotel. Overall, a pleasant stay with no complaints, but also without the feeling of special service. The difference to a good 4-star hotel was not noticeable. Overall 3.5 stars, generously rounded up to 4 stars.

Were there for breakfast. Very comprehensive and recommended

Everything was perfect for us, service, room breakfast! Free underground parking for classic cars! Mega! 👍

This place is just amazing. If anything, the reality is actually better than the pictures. I've never been anywhere like it - the building is unbelievable, the interior is pristine, service was great. Truly a unique place and I couldn't believe the price. I was attending a conference in Cologne and although it's outside the city itself it was easy to get in by driving and by using the tram. Definitely recommended if you are looking for somewhere in the region, especially if you have a car.

Beautiful location. Entrance to the park is free

You can expect more from a 5 1/2 star hotel. Mold and limescale in the bathroom, bed covers smelled of cigarettes and used glasses/bottles stood around in the hallway for days without being put away. It is difficult to find your way around the hotel. The staff is very accommodating and the food was also very good.

When you book a hotel in a certain price category, you also have expectations. This expectation was greatly exceeded! The castle is incredibly impressive, the great ceiling height, the large windows, the staircases and it feels like every room is individually furnished. The food and breakfast were simply a pleasure. The staff was very accommodating and super nice. An all around perfect stay!

After we had already been to Bensberg Castle three times and were thrilled by the great location and the service, we paid the hotel another visit after a break of 1.5 years on the occasion of our mini honeymoon after our civil wedding in April this year. Unfortunately, we weren't nearly as satisfied as before. The service has deteriorated significantly and nice features such as the evening service or the morning newspaper service have been completely abolished. There was a really bad, stale smell coming from our bathroom. When we told reception, they wanted to put us off until the next day. After a short discussion, someone took care of it that day, but on the day of departure the smell was almost as strong as when we arrived. It's a shame, we won't be coming back any time soon.

Napoleon's view castle. Government banquets, if they existed. At night the Rhine reflects the urban areas and industry well behind the woods. During Napoleon's time, the Rhine must have led to Amsterdam, Berlin, Leipzig and Venice as a chamber of commerce and work in this last mud hole. Follow the water accumulations... the carriage paths with the tracks that lead into this industrial center have also been preserved. A viewing point reminds us of the mysterious stories of the time on the Rhine.

Overall, our stay at this hotel was enjoyable. However, the overall experience was not up to par with our other 5 star hotel stays both in Germany and in other countries. We enjoyed the beautiful surroundings and interior including our room. We enjoyed the breakfast and Trattoria Enoteca. The staff was mostly friendly but it generally felt like the hotel was understaffed and unprepared. We were not given a lot of information upon arrival such as breakfast hours or the wellness location. We also experienced very long wait times at the restaurants with orders being forgotten, drinks arriving after food had been served, and felt that the German speaking guests were prioritized. Again, this might’ve been due to understaffing but had this been communicated the wait had been more understandable. Additionally, smaller details that usually are in order at a 5 star level were also missing such as more attentiveness during breakfast + dinner and details we had requested that were forgotten / not communicated by the hotel to the staff in question.

Simply outrageous and bold! We wanted to rent a room for our wedding and do a photo shoot at the castle. 1.) It started out that it was extremely difficult to reach the hotel by phone, either no one answered or you stayed on hold for ages. 2.) The employees are poorly or not at all informed about prices or what is offered or allowed in the hotel. 3.) There was NOT a call back! Called 7 times each time with different information regarding prices and conditions. First it was said that a photo shoot was possible if you booked a room, then it was said not possible. Photo shoot possible for 4 hours maximum with 4 people 500€ 😂 They advertise this hotel for free and charge money even though you book a room, an extra 500€ for 1 hour Shoot. This is just ridiculous and a rip off! At the end after the third day we were even canceled and suddenly there were no rooms available. Leave it alone and go to Brühl Castle 🏰

My wife and I had the absolute pleasure to get married at the Standesamt in room Zanetti as part of the magical Schloss Bensberg in June 2024. We were completely amazed by the outstanding venue, service, and cuisine. Our guests were in awe for the entire day. We can fully recommend getting married at this stunning baroque palace with an incredible view of the Cologne Dom. Thank you to Benedikt Jaschke and Andrea Kuttenkeuler for this unforgettable day!

Simply debited twice. That doesn't work at all

Overall a nice stay. The location is really great and the outdoor area is very well maintained. The staff at the reception was very friendly. However, the rooms are a bit old. The control for the room lighting was unfortunately quite dirty in my room - a small welcome card/a small gift or something similar would perhaps be nice for the guest... instead just a note that a violation of the smoking ban would result in a cleaning fee of €500 guide the guest - I am a non-smoker, but a welcome greeting would be nicer than just a reference to the smoking ban. Unfortunately, the silicone seals in the bathroom were leaking and a bathrobe was apparently not completely clean during cleaning. In addition, two coffee capsules are a bit tight for one room. The really delicious breakfast in the Jan Wellem restaurant is very commendable. The manager of the restaurant seemed stressed and was a bit harsh. The lunch menu was a more than bitter disappointment. The introductory soup tasted primarily of roux. Unfortunately, the main course was hardly edible, the gnocchi were completely overcooked and had absolutely no taste left (they were only lukewarm), the consistency was unfortunately just mushy - you couldn't smell any of the chanterelle filling anymore. The accompanying sauce was also tasteless and cold - overall, the main course lacked any kind of spice or finesse. The dessert came with already melted sorbet and here too there was a lack of flavor in the overall composition. Overall, a great location, but unfortunately the restaurant's service was disappointing.

Had an overall pleasant stay at the castle. Beautiful room with a comfortable bed, an inspiring view of the inner courtyard and towards Cologne, minibar included. There are compromises in the cleanliness of the pool (hair in the overflow), which is unfortunately also in the basement and is therefore less inviting to stay in when the weather is good. However, the massage booked at the spa was great! Unfortunately, the breakfast service didn't quite meet the expectations of a 5* grand hotel - on weekdays the offer was noticeably reduced when the number of guests was low (e.g. in the selection of bread), employees were audibly reprimanded for the guests... Therefore, with good will, 4 stars.

In a word fantastic!! Breakfast is pricey, but otherwise just enjoy it. Staff really nice. Wellness, Swimming pool. Beautiful seating areas. Highly recommended

Absolutely magical property. Great rooms, staff are helpful and amazing ambiance all around. They have a great spa which is free for use by guests staying in the hotel. There are two saunas, steam room, cold shower, pool and jacuzzi. We used it every day of our trip! One thing to note is that all food options close at 10 PM including all hotel dining options and room service. You are stranded if looking for food after that. All Resteraunt in the area shut by 10 too.

We went to Bensberg Castle for the first time at Pentecost for the champagne brunch. The brunch is worth the price, especially the Chamagner rose. After we were so excited, we decided to book the Eatalian Afterwork directly with an overnight stay and we were able to convince a married couple to come with us, even though we live within a 30 km radius. At first you think it's all small "portions" but they are of very high quality. Small, fine and filling, simply fantastic. We had a wonderful evening. All employees from the front office to service are all very friendly and helpful. Bensberg Castle has its price, but it is worth it. We will book the Spanish Barbeque next. Criticism on a high level, the outdoor areas could be beautified with flowers and the gravel surface needs to be cleared of weeds. Doesn't really fit the castle. We are definitely fans of Bensberg Castle.

Amazing experience at this hotel, the service the staff is above and beyond

Ms. Ev. had promised us a cake for our big birthday, confirmed it again and at midnight we were left empty-handed. Bad service for a 5 star hotel!!!

Great hotel, fantastic location. Outstanding breakfast. Rooms are a bit small. Reception staff has been extremely helpful through all of my visits.

Schloss Bensberg is a fantastically beautiful hotel. You can stay there in super luxury. Room prices are fairly high, but they are fairly normal prices in this quality and class. Very good cuisine, for the gourmet. Delicious and certainly beautiful terrace outside where we could enjoy our very extensive breakfast and enjoy the beautiful view. You can look down through the Valley to Cologne, where you can see the Cathedral rising above it. Oh yes, there is no shortage of exotic cars. Beautiful! Always weeder!

Very idyllic location. Very clean rooms. Friendly staff. Good and relaxing accommodation is guaranteed here.

Overall great experience and luxurious place. Good selection of breakfast options and very helpful and friendly staff.

lock! real, large-scale, majestic! At the same time, you can live in this luxurious castle for a very reasonable and competitive price. I recommend visiting here and relaxing. The spa complex is excellent.

Very relaxed atmosphere and great rooms

Always happy to see the view over the Rhine Valley and Cologne...

Nice atmosphere, very good food, varied breakfast. The rooms could be a bit more modern, but are in great shape and clean, as you would expect.

I don't have good memories of the restaurant. The four of us ate there a few years ago and let each other try our dishes. Whatever you do, I think it's normal. After the meal and of course after the bill, we received an envelope with a note asking us not to visit the restaurant in the future. How much arrogance lies behind such a gesture? Later I played as a saxophonist at an Italian wedding in the same establishment, where the guests from all over the world were dismayed by the poor and cold pasta dishes. That's what I can say about the Grandhotel Schloss Bensberg. I never really write negative reviews, but in this case two stars is almost one too many.

As always, a wonderful stay! Our highlight was the consistently very friendly and courteous staff, especially Mr. Koop, who looked after the guests with incredible warmth even late in the evening/night. We'll be back soon!

Super nice hotel, Gladly again.

Hotel that met all my expectations. The facilities, the quality of the food, excellent service, a beautiful wellness facility, rooms (the toilet needs better cleaning) with all comforts, free spacious underground parking and everything else you could wish for can be found here. This hotel is definitely recommended. Thank you for this wonderful stay.

Fantastic hotel with lots of benefits, really enjoyed our stay!

A great location!!! Attentive, polite staff!!! Unfortunately we were a bit disappointed with the lobby bar. Unfortunately, our pot of premium tea came without any accompaniment, i.e. rock candy, sugar, milk or lemon. Without being petty, I would actually expect that at 16 euros per jug.

After four wonderful days at the Schlosshotel Bensberg, we are well rested and relaxed and still have experienced and enjoyed a lot. A visit to Joachim Wissler's 2-star restaurant Vendôme is particularly noteworthy. A fireworks display for the palate and the eye, a fantastically coordinated wine accompaniment and an accompaniment of non-alcoholic delicacies rounded off the evening into an unforgettable experience. In our opinion, the Vendôme restaurant deserves ⭐️⭐️⭐️ stars. We really liked the castle hotel with its stylish interior, as well as the courteous service in the bar and at the reception. We'd love to come back. M.&C. Prime

My husband and I stayed 2 nights in this marvellous Schloss. The service is amazing, the breakfast extraordinary. A treasure of architecture all in one place. We stayed in a junior suite on the upper floor. This shows us a beautiful view of the entrance. The spa is small but gives you everything you need to relax yourself (3 sauna’s, a jacuzzi and a pool). They provide towels. You will find robes and slippers in your room. We parked down the street, which is free of charge. This Schloss is located just 25 min from Kôln and 40 min from Bonn. Perfect distance for a visit. We would recommend this Schloss to everyone, absolutely worth it!

Absolute disappointment! The fact that the room is not ready until 4 p.m. for the planned check-in from 3 p.m. and that you have to sit in the lobby with your luggage is absolutely unacceptable for a hotel of this class and unfortunately has nothing to do with luxury. Never again!!!

It was very nice there. I can only recommend

Really a beautiful hotel with great facilities. The breakfast was wonderful, very tasty and huge in terms of choice. Great service and there is also a beautiful spa area for relaxation and wellness. A great hotel to enjoy beautiful moments.

I only saw it from outside. The location and the view is scenic. Can be a good location for wedding parties or some other gatherings.

My review only refers to the champagne brunch. It was an absolute experience. The dishes were all very tasty and, as far as I can tell, of very high quality. The service was extremely friendly and attentive. Given the price, I'm not sure I'll repeat this experience again. But overall it was a wonderful Sunday.

First of all, the majestic entrance to the hotel impresses. When you arrive, the car is parked and the concierge brings the suitcases to the room. The rooms are nicely furnished, the bed is very comfortable. The breakfast buffet also offers a wide selection. The beautiful garden invites you to stroll and enjoy a glass of champagne. The highlight is of course the Vendome restaurant with exquisite cuisine and great service. A short detour to Cologne rounds off the visit. We'd love to come back!

We had a magical team time. The service was very courteous and even special requests were fulfilled without any problems. Overall, a very nice afternoon!

Simply super good. Service is more than excellent in all respects, every wish is fulfilled, and a solution is always found immediately for minor problems that can arise. Breakfast and all restaurants are highly recommended. The staff is always very friendly and attentive. Rooms are of course very good. The place is nice, not too big, you can go hiking or cycling in the area. We were there for a weekend. But you can certainly stay for a week without getting bored. Cologne is at the door.

For our year together, my boyfriend had arranged a weekend away to this beautiful fairytale destination... amazingly beautiful from A to Z. To experience it yourself is to experience a great experience yourself...would love to come back again❤️💍

One of the nicest hotels in terms of location and service. Thank you

It's a bit far from Köln , but the hotel is grand, breakfast is quite delicious and luxurious. All in all, an amazing place

Very nice hotel/castle complex with an interesting historical background. Everything was very well maintained, clean, special, high quality. The room was good. The breakfast was rich and tasty. Only the scrambled eggs looked like a finished product or powder. Recommended: 1) The beautiful and clean wellness area with, among other things, steam and Finnish sauna, small swimming pool, fitness room with a view of the swimming pool, several relaxation rooms, etc. 2) The Italian restaurant Trattoria Enoteca

We took a break for a few days and have to say that Schloss Bensberg was the ideal place to relax. Friendly and helpful people everywhere, very tasty food and despite the fact that we experienced a downside on the last evening we were there (due to a shortage of staff, it turned out that not a single bar was open in the hotel in the evening). However, this was conveniently resolved by the people at the reception (Sophie Gebels and Lennard Amerling - who, by the way, made his first martini espresso for me and it was perfect) by providing drinks to the people at the reception bar themselves. This meant that this problem was quickly forgotten. We will definitely come back here!

After more than 30 years in hotels, this time I am a guest in this wonderful castle hotel. A place worth experiencing, full of history, history and exclusivity. There is simply nothing to complain about here. The entire castle including the rooms is in a clean and well-maintained condition. The staff is calm, friendly and confident. If I could afford it, I would want to live here permanently.

Great castle hotel, the swimming pool is great, breakfast was fantastic

We were at the hotel for the champagne brunch. Fantastic! The food is excellent, the ambience and service definitely deserve the 5 stars. Will definitely come back.

Very nice hotel! The hotel is in fantastic condition and there is no corner that is not well maintained. Exterior, garden, lobby, common areas, spa, rooms! The rooms are very nice and the staff is very accommodating and nice. Late check-out until 2 p.m. was possible for me free of charge. The spa is really very nice! The hotel bar has a great pianist for a nice night out on Saturday evenings. I'm very satisfied. Best regards Vincent of Clanner

I stayed in this hotel for the first time in 2002 and was there with my children and because they were so excited about the beautiful hotel, I spontaneously decided to surprise the children and my partner with two beautiful rooms and the stay was very pleasant for us After that I stayed in this beautiful hotel a few more times. Unfortunately, the data from my stays have not all been saved. I now need a room again and am staying from February 17th to February 18th. I was there and tried everything possible to book online. That didn't work at all. Then I called again on February 17, 2024 in the morning, after I had spent some time recording the evening before to reserve a room. In retrospect, I did what was promised to me on Saturday morning after no one called me back. I had an adequate employee on the phone who finally took care of my concerns to my complete satisfaction. For me, she was a competent lady who had empathy and took her time and, as already mentioned, she did everything right and I give her, like the other employees at the reception, five stars + Only the room wasn't what I normally get from this hotel What I was used to wasn't even close to what I had imagined and I've spoken of this hotel like that before. That was a disappointment for me because I told a very dear friend and gave her this stay and I embarrassed myself, she comes from the hotel industry and runs a hotel on the island of Sylt. I said to her, you'll be amazed at what a great hotel this is.

On a rainy afternoon for tea with cake in the lobby; plush, quiet, cozy atmosphere with a piano player, good cake, friendly service! It has its price, but we felt wonderful for an hour😂

Es ist und bleibt einfach ein wunderbarer Ort. Die Restaurants sind spitze, die Zimmer toll eingerichtet und das Personal sehr aufmerksam.

Immer eine Reise wert. Exzellenter Service.

Schönes Ambiente für einen besonderen Anlaß

Champagner Brunch war sehr abwechslungsreich.

Das Hotel ist wunderschön gelegen. Es gibt diverse Wandermöglichkeiten und mit der U1 gelangt man in ca. 30 Min. direkt in die Kölner Innenstadt. Die Massageanwendung sind sehr zu empfehlen

Wir waren im Januar 2024 für 3 Nächte sowohl privat als auch beruflich im Grandhotel Schloss Bensberg. Der Aufenthalt war von der ersten Einfahrt in den anmutigen Vorhof bis zum Verlassen des stilvollen Anwesens nach dem Checkout hervorragend. Unser Zimmer war geräumig und sehr einladend, geschmackvoll klassisch eingerichtet, das Badezimmer angenehm groß und durchdacht. Besonders hervorzuheben ist das umfangreiche und sehr hochqualitative Frühstücksbuffet sowie die exzellenten Restaurants im Haus. Das gesamte Hotelpersonal ist äußerst (!) aufmerksam und denkt intensiv mit. Der Spa-Bereich ist - genauso wie der Rest des Hauses - in einem sehr hochwertigen Zustand und direkt von den Zimmeretagen aus erreichbar, ohne Umwege über die Lobby o.ä.. Die Erwartungshaltung wurde insgesamt vollumfänglich erfüllt und an einigen Punkten sogar übertroffen! Für zukünftige Reisen nach/nähe Köln (nur etwa 20 Autominuten entfernt) übernachten wir definitiv wieder im Grandhotel Schloss Bensberg - es lädt regelrecht zum Wiederkommen und Bleiben ein. Das Haus verdient seine Fünf Sterne und die Bezeichnung Grandhotel zu 100%.

Wir haben nur Kaffee getrunken und Kuchen. Alles prima. Das Schloss ehrwürdig und feudal. Die Preise gepfeffert. War trotzdem schön dort.

Wenn ich in einen Grand Hotel übernachte, erlaube ich mir die höchsten Ansprüche zu stellen. In allen Punkten wird das Hotel den Ansprüchen gerecht. Prima ! Ich freue mich auf den nächsten Besuch