Unfortunately, very disappointing. The staff seems disorganized, inattentive, and clearly overwhelmed. Orders take unnecessarily long, and simple questions go unanswered. Service quality has deteriorated since last year.
I was there last week and again today, and both times it was a disaster. Two servers in particular (one blonde, one brunette) stood out for ignoring guests instead of providing service. Friendliness and attentiveness don't seem to be part of the curriculum. Their appearance also speaks volumes—unkempt and lacking in authority.
This is not a restaurant we will visit again. Basic staff training is urgently needed if they want to retain customers. The food was okay, but I still can't understand why this restaurant has so many good reviews with such poor service.
We were a group of eight for lunch today. We had reserved in advance and were given a table in the large banquet hall. The hall is large, but the noise level was extremely high (it was also completely full). Unfortunately, it wasn't very cozy (more like a cafeteria). We all enjoyed the food very much. The service was very friendly. We would all have liked to order dessert or coffee/cappuccino to finish. But unfortunately, no server came to our table. Neither to clear the table nor to take our orders. This was probably due to the restaurant being very busy. So we went somewhere else for coffee, which we found very disappointing. We would gladly come again, but next time not to the large banquet hall, but rather to the cozier, smaller dining room, hoping that dessert will be available then.
The prices are very fair and the food tastes good. However, the restaurant is quite small. After we were seated, it took quite a while for the previous guests' dishes to be cleared from our table, and we also had to wait a long time for the menu. Even after ordering, it took a relatively long time for the food to be served – possibly because the dishes are freshly prepared.
Unfortunately, the quality is inconsistent. The dough is either too thick and/or unevenly thick. There's either too little or too much topping. Sometimes the pizza dough is burnt. Toppings are often forgotten.
We ate at the inn a few days ago. Unfortunately, we have to say that the price-performance ratio is completely unacceptable. The Wiener Schnitzel was okay, but the fries were the cheapest of the cheap. The presentation was absolutely uninspired. Not even a garnish with a bit of parsley on the plate. Ketchup was served in a snack bar cone. When we asked where the salad, which was listed on the menu, was, we were told it was either salad or fries. So we ordered one separately. It was incredibly sour, and it cost almost €7.00! Honestly, the food at our local snack bar tastes better, and they actually make food with care. €80.00 is a hefty price. Everyone has to work hard for their money, and then you expect a decent meal at a restaurant. We went home frustrated and will avoid this place whenever we're back in beautiful Niedersondhofen, even if it were the only one within a 20 km radius. What a shame.
The price-performance ratio is absolutely right here. The food is delicious. Even on a public holiday, everything is fresh and prepared with great care.