Vapiano in Hamburg

There was a rude waitress, but food was great

After four years, we returned to Vapiano for our Hamburg weekend. This time, we didn't like it; the prices were too high for what you get. Service was sloppy. People looked at us strangely when we shared a pinsa for lunch. The guy with his long hair was not very hygienic; he constantly walked around the preparation area without a hat and at one point even prepared food without gloves.

Went there for dinner. Portions are great for the price. The only deduction is the preparation time—40 minutes.

The service is excellent, very courteous and attentive. However, the pizza was extremely greasy... The pinsa dough itself is significantly richer than the egg in a regular pizza, and there were tons of cheese on top. It's strange that they always come with scissors... Why should I cut my pizza with scissors? (As a left-handed person, I can't do much with regular scissors anyway, and mine fell apart when I even touched them.) The atmosphere is more like a quick bite to eat and then leave. Most of the chairs have no backs, and the music is very loud. The coffee and tiramisu are delicious. Next time, I'll just go for coffee.

The concept at this VaPiano is the worst I've experienced so far. In Munich and Stuttgart, just like here, you can order at the counter, but you can also order from a person at the counter. It's friendlier and works better. Special requests or the obligatory bread were never a problem in Stuttgart or Munich. Here, unfortunately, it's complicated or not possible at all. The app is impractical and annoying. This will probably be the last time... If we hadn't been so hungry, we would have left. Digitalization is fine if it simplifies things. But here, unfortunately, it went completely wrong. The staff was nice and can't do anything about the unfortunately inappropriate processes. Besides, a few interactions with people are also valuable ;-). If I want to eat alone with my smartphone, I can also get the pizza to go... that saves me the cost of drinks. This is how restaurants and restaurant culture are dying out. What a shame.

Some of the pasta was cold and I had to wait 50 minutes for the pizza. You can only order at displays or at the table with your cell phone. With such systems, I only pay tips to myself. Too bad for the staff! The taste of both the pizza and the pasta has decreased significantly, but the prices have increased considerably. At least we were there last time. Which is actually a shame, because it used to be really tasty at Vapiano.

Vapiano really isn't what it used to be. Our food was edible and quite filling, but the quality was a solid 6 for a restaurant. I had the pasta with mushrooms and chicken. The mushrooms weren't golden-brown fried mushroom quarters like the photo on the menu, but probably a single, delicately shaved mushroom. I also had to hunt for the chicken pieces; there were a maximum of five mini pieces. My daughter had pasta with tomatoes and mozzarella balls. A total of three mozzarella balls adorned the sad menu. My second daughter ordered a salami pizza and got tuna. Of course, we sent it back, and were just given dull looks and asked if we really hadn't ordered a tuna pizza. Thanks to the app, we were able to show that it really was salami. So we ate our pasta first while we continued waiting for the new pizza. It looked great, but unfortunately it didn't taste good because the salami was so disgusting that it was inedible. The chili oil on the table had also expired two months ago. No thanks! Unfortunately, I didn't take any photos of the food because we were so hungry and had to wait forever for the food that we dug in straight away. All in all, the value for money isn't good at all and is more reminiscent of a bad youth hostel canteen. We definitely won't be back. What a shame.

We were here with our two children and were very hungry. A visit to Vapiano was sufficient for that, but only to satisfy our hunger. The furniture and decor are very dated, the soap dispensers in the restrooms were empty, some of the toilets were broken, and the olive oil was diluted with water. Upon request, we were given a different bottle of olive oil that was not diluted. Service is almost nonexistent these days, as everything is ordered and paid for almost automatically via app or counter.

We had delicious noodles. I had the version with mushrooms. It was really good. But it lacked a bit of spice, even though I had already ordered it with chili and such. Otherwise, everything was good. The bread was super delicious. The service was also good—a bit taciturn, but not bad.

Delicious food, gluten-free options available. Highly recommended for families with children. There's a nice play area.

The noodles are like plastic... I miss the chicken in my chicken sauce... the way they order isn't really my style either... There used to be more tinsel. An employee first plays with her long hair and then has her fingers in the food.

Best always delicious, I've been eating at Vapiano for years 🥘 👌🫶

Vomited all night, suspect food poisoning. Thanks for that, Merkel.

My first visit to this dining establishment will also be my last. The entire experience was rather sobering. Aside from the friendly greeting, I can't say there was great communication with the service team. Asked to order via a browser app, which works somehow but is rather cumbersome in its menu navigation, you spend your time there with little service. The seating, as far as I could tell, is either high bar stool-like chairs or stools without backrests, which in my case weren't good for my bad back. The place wasn't particularly busy, but the wait until the food arrived was relatively long. The food tasted adequate, but the seasoning was insignificant and therefore rather unsatisfying, and overall, relatively expensive for the price. To my surprise, and if I understood the label correctly, all the oils in my immediate vicinity, which were distributed around the tables, were also expired (see photo). Perhaps I'm mistaken and reading the label incorrectly; please correct me if I'm wrong. So, in conclusion: If nothing else is open, you can definitely go to Vapiano, but if you can avoid it, you should do so.

Nice pasta and pizza. I find the dishes a bit different to the London branches. I think the food may be adapted to different countries, I personally prefer the same dishes in UK but overall still a nice option.

We've been there a few times. It's always delicious, and the staff is friendly, too :)

Always heartburn after eating at Vapiano.

Vapiano has slowed down quite a bit. The online ordering and payment terminals have the charm of an American fast food chain. The alternative is to order at the table using your mobile phone - but notification of when the food can be picked up from the kitchen didn't work smoothly. Personal ordering with individual wishes is not possible. Cash payment is still possible upon request at the exit, but apparently reluctant. It doesn't have to be anymore. Too bad.

The service level has fallen over the years. Today's staff didn't seem like they bothered to be there. The pasta dish was dry and sticky and the lasagne was more bachemel sauce and pasta than meat. Think they could use some tightening up

it was very atmospheric, the chefs were very nice,

After hours of waiting, no food... far too many tables with too few cooks...

Unfortunately, the Vapiano has lost much of its original charm. The concept of watching cooking and ordering individually is hardly noticeable anymore - instead, the ambience is more reminiscent of a cafeteria. Despite the changed processes, the waiting time is still quite long. The prices are quite high and are not always in proportion to the quality offered. Overall, okay for a quick bite, but unfortunately no longer the special experience it once was.

Absolutely terrible. Service is very important here. We were there earlier than our friends and wanted to have a drink beforehand - the waiter refused and claimed that drinks can only be ordered with the food. When everyone was there, one person only received his drink after asking three times. The wine glass was dirty. The pizza was totally dry and with little toppings (vegan salami - there were no vegetables on it, not even tomatoes). The only bright spot: the noodles are still as delicious as they used to be. Conclusion: NEVER again Vapiano. Addition after a few years: Still 1 star, probably none at all. Dirty, sticky tables, this construct for oil and a lamp contained dust, dirt and dead insects, unmotivated and unwelcoming welcome, wobbly chairs, dry pasta, outrageous prices... For the prices I prefer to go to the Italian restaurant on the corner, I pay less and I'm treated friendly and warmly. Guys, save your money for Vapiano. It's wasted money.

The chefs know their craft and the food is really good. The nice thing is that you can order directly at the table. A QR code is scanned and then it starts.

I found the ordering system to be terrible. McD.....in Italian. The ordered food would at least be brought to the table...but these also have to be picked up yourself. The food itself was good. The table was very dirty. Even dropped food on neighboring tables didn't bother the "service" staff. The lady at reception was terribly bored and unmotivated. Friendliness and courtesy are non-existent. All in all...the first and last time at Vapiano. Too bad.

We actually just wanted to eat a quick Italian meal and almost failed because of the complicated online ordering process. Clear instructions for newcomers would have helped, but the service person at the entrance was more concerned with her hair. Pizza was a little underseasoned for me. The table was very dirty, but was wiped down briefly upon request.

Food came quickly and was very tasty, fresh and beautifully presented. 🤝

Food was standard, self service and ambience nothing special.

The new ordering concept takes some getting used to but everything is great.

Ich war früher immer gern in Vapiano. Aber da ich nicht mehr in HH wohne, war ich bestimmt seit 5 Jahren nicht mehr da. Gestern hatte ich Freunde aus dem Ausland eingeladen da zu essen. Nie wieder Vapiano. Das System hat wohl etwas gewechselt, ich kam damit nicht zu recht am Telefon zu bestellen, also ging ich an den Stand, wo man auch bestellen kann, obwohl auch die kassieren merkte, dass wir mit der Bestellung Probleme hat kam keine Hilfe, erst als ich ein anderen Mitarbeiter fragte, ob er helfen kann, kam er uns zu Hilfe. Service gleich 0, die Teller waren so dreckig und eklig daraus zu essen. Besteck ebenfalls dreckig. Als ich die Dame an der Kasse die dreckigen Teller zeigte, kam kaum eine Reaktion. Die Pizza schmeckte wirklich sehr lecker, aber auch das war nicht mehr Heiß, weil es zu lange an der Theke stand. Für mich war es das letztes Mal, das ich Vapiano betrete.

Quite okay. The chain is a bit overpriced

Unfortunately, the Vapiano has degraded very badly. The new way of ordering using a smartphone is not the typical restaurant experience. Although online ordering is simple and compact, service calls via cell phone are not taken into account. In addition, the food is no longer prepared individually in front of you. But you have to walk to pick up your food. The food also didn't taste fresh and you get the feeling that the quantity was saved. In the end I wanted to take it with me, but unfortunately that wasn't possible. Nobody reacted. When paying, a 5% tip was automatically added, which you have to change yourself. All in all, I didn't like it. The ambience and the lady at the checkout were good

50 minutes for pesto pasta A place that should be an intimate experience where you watch food being prepared is now a disorganized mess with fast food self-ordering stations and endless wait times. I went there for a quick dinner because isn't that the concept? And in the end I had to wait 50 minutes for a simple pasta that was just mediocre at best...

We placed an order on the screen that was deleted, the process is long, it is not possible to pay in cash, which is something we did not know We ordered pasta with mushroom cream and green pasta with burrata cheese it was very tasty Regarding the food, you have to come to pick it up, the device beeps, which did not happen, and even when we went and asked, they said it would be ready soon, and again only when we got up did we find out that the food was ready

Unfortunately the food was really bad, the noodles were hard and dry and only tasted like pasta water. The prices are far too high for the fact that you have to order online, pick up the food and cutlery yourself and the drinks aren't even brought to the table. We won't come back.

The standard of the place has dropped significantly, not everything ordered arrives, the waiting time is long and unreasonable, it has become a miserable place.

The food was relatively tasty but the atmosphere was catastrophic, everything was dirty, the glasses were not cleaned properly and broken glass bottles were often handed out to guests, which then completely wet the cutlery, e.g. The pizza scissors fall apart when you pick them up. The entire place is dirty and unpleasant to look at. The waiters were unfriendly and disrespectful.

It was dirty everywhere, the cutlery and the glasses were dirty. But the staff was ok. I'm horrified by these extremely dirty dishes. No recommendation from me

Sorry, one star isn't worth it. It's a shame to spend money there. For me now star becomes

Nach gut 4 Jahren war ich mal wieder dort. Es hatte ja früher vom Konzept schon den Charm einer Kantine aber die Calzone war prima früher und der Blick in die Küche war immer charmant. Was ich dieses mal erlebt hab war unterirdisch. Mittlerweile kann man nur über das Handy bestellen oder so Display Automaten wie bei McDonalds. Die Karte ist übersichtlich. Pizza ist an Auswahl recht knapp. Pizza gibts aber dafür jetzt auch mit Sucuk... finde ich für italienische Küche daneben. Wir hatten Nudeln und Pinsa. Es sollte eine SMS geschickt werden wenn die Gerichte fertig sind. Brauchte über 30 Minuten. Und der Laden war nicht voll. Die Getränke wurden uns einfach samt Tablett auf den Tisch geknallt. Irgendwann haben wir in der Webseite tierfer geschaut und gesehen, dass unser Essen zum abholen bereit steht. Die Pina war kalt. Die Nudeln ok. Als wir mit dem Essen fertig waren kam die SMS, dass das Essen zu abholen bereit steht; und nein es lag nicht am Empfang des Handys. In der Zwischenzeit ist der Küche ordentlich was angebrannt, so dass der gesamte vordere Raum unter Rauch stand. lange Rede kurzer Sinn: Nie wieder!

The food was OK, but nothing special. For the Aglio Olio pasta, the pasta water was definitely not salted. The service staff was nice and my pizza was good. Unfortunately, something burned in the kitchen, which is why the restaurant was full of smoke in a very short time and the smoke also got into the clothes. A pleasant stay was then no longer possible. Okay for a quick meal, but unfortunately I can't recommend it.

Modern restaurant. No service, but order everything via the website. Just behind the Hamburg shopping center and near Central Station. Food was tasty, hot and more than enough quantity.

The food was OK, orders were placed at the table via screen or app. Well, I also like communicating with people...

I liked the concept. Ordering food from a machine or on your phone is a great thing. In a way, they are not pressuring people to choose the food or anything. The food was very good. And the place was very cozy ☺️

Never again... I had the Vapiano in mind as a down-to-earth institution: price/performance ratio ok. What happened to me this week is worth less than a 1* rating. The pasta was not edible (some solid and soft parts, 5 small pieces of chicken, bland sauce and little seasoning). When asked, there were harsh answers ("we produce the pasta ourselves", the "chicken pieces are weighed"). No friendly welcome, instead an immediate notification that we will transfer the amount back to your account.

Vapiano, now much more organized and delicious; Drinks are a bit overpriced

Overall, not recommended for me if I have a stomach ache after pasta

The music was so loud that you couldn't have a conversation and it wasn't possible to turn it down when asked. The pasta was drowning in cream and was barely seasoned. The lady at the drinks counter made me feel stupid because I didn't understand the concept right away. Doesn't have to happen again. It used to be super tasty at Vapiano. What happened ?

The place looks a bit abandoned and has for sure lost the charm that it once had. The prices have gone up and the quality has gone down. The beverage prices are just ridiculous. They used to make one of the nicest pizzas in town, now they only have pinsa which has nothing to do with the pizza they once made. It is half as big and also more expensive. The place used to be cool people used to enjoy it, but now with all the quality drops including the staff hospitality and attention, the prices and the lack of pizza, it does seem like people avoid the place with good reason. Even if the food is still good it is hard to enjoy it in the restaurant the music is blasting, the place is dirty and untidy, the service is non existent and the prices are steep. I used to love the place a long time ago. Time to let it go and let it be what it now is (a company that is fighting hard to still exist? Making cuts wherever possible? I don't know

Overall a good visit. The service is more like a check-in - everything is anonymous, everything is quick, you do everything yourself. But it's okay - it doesn't bother me. The food was good - the pasta was very al dente, but I like it more al dente. The toilets were clean. The decoration is subtle but nice. I was very happy about the chili oil at the table. The bread tasted even better.

The food wasn't particularly tasty and the service wasn't there. The tables were full of dirty dishes, which were not cleared away during the entire stay of almost two hours - at no table. For the quality of the food, the prices were not at all reasonable. We were used to something different from the Vapiano. The toilets were pretty dirty, a disaster with a child. We don't go to Vapiano anymore and we're really not picky people. Price-performance is underground.

Zum essen sind wir leider gar nicht erst gekommen. Wir benötigten Hilfe bei der Bestellung. Die Dame am Empfang begrüßte uns schon etwas unfreundlich und war nicht bereit uns das Bestellsystem zu erklären. Dann verließ sie den Counter und kam erstmal nicht zurück. Als sie wieder auftauchte, wurde sich nicht um Kunden gekümmert, sondern ein Plausch mit Kollegen geführt. Auf Nachfrage, ob sie uns helfen könnte, bekamen wir ein ungnädiges "gleich" zu hören. Letztendlich sind wir ohne was gegessen und getrunken zu haben, wieder gegangen. So was unfreundliches und arrogantes ist mir lange nicht passiert. Ich möchte noch anmerken, dass ich das Vapiano mit Start des ersten Restaurants in Hamburg kenne. Traurig, was draus geworden ist

A restaurant I always prefer, always delicious and beautiful

I ordered an arrabiata, what I got had nothing to do with it! It's a shame to trash good Italian food like that!

Sluggish staff, where we, as a group, missed a bit of service and handling, but otherwise nothing to complain about the food, it tasted great

Disaster compared to before. Bad service, no one has a clue. Completely under stuffed

I don't even know where to start. The dishes on the tables weren't cleared away for ages. Some of the tables were very dirty. We waited 50 minutes for our food. My husband was asked twice if our order had been received. Unfortunately, the staff was short and couldn't or wouldn't help him. Everyone at our neighboring tables got their food before us, even though some of them arrived significantly later than us. When we finally got our food, we received the starter and the main course at the same time. The tomato soup was okay so far. Unfortunately the pasta was cold and tasted terrible. Because of the open space, it is very loud and echoes strongly. The noise is exceeded by very loud music. The toilets weren't particularly clean, but the hand dryer was particularly disgusting. We were at Vapiano a few years ago and we really liked it. Unfortunately there is nothing left of it. If we are in Hamburg again, we will definitely not visit this restaurant again.

Essen perfekt. Mitarbeiter teilweise unfreundlich.

Self-service via the tableaus has eliminated the queues, but it has also become impersonal. Nevertheless: the choice of food is delicious, it would be great if you could watch your own food being prepared again, the chefs are so nice!

Really nice that they have a kids play area.

I used to always really look forward to going to Vapiano. Now that I have to order everything via a giant touchscreen, I'm totally disappointed. That was my last time in Vapiano. I hate touch screen orders. It's the worst idea ever... I'm also boycotting other restaurants that have introduced this. When I go out to eat, I want to have contact with other people. It's a shame... The food was still very tasty and the few people I made an extra effort to talk to were very nice. Unfortunately, they're probably worried about their jobs. At some point all people will be replaced by electronics and technology. Terrible. And another little thing about the ambience... Why are you so economical about using chairs that actually have a backrest?

Ordered two drinks. They didn't have either at the counter. 🫣. Wildberry and a wheat ☝️

I'm actually glad this branch still exists. The coffee/cake area is a real oasis for "city center conditions" - even on a Sunday we had a lot of choice of seating and thanks to the special layout of the property, you don't notice the constant comings and goings of guests in the café corner. Great for skittish dogs! Generally great that dogs are welcome. However, the music could be turned down a little so that you can have a better conversation! “Death by chocolate” is a poem and has tasted great for years. One star deducted because the hot drinks are not hot. If I tell you nicely and get a replacement, this drink is also only lukewarm. Please definitely improve this. Especially in winter! What bothers me a bit personally is the fact that at the end of the visit you smell strongly of garlic (clothes/hair), because a lot of garlic is cooked openly next door. Maybe counteract this with more extractor hoods or something similar? That won't stop me from coming back though :) Best chocolate cake in the world. Thanks!

Prepared quickly, a little better than fast food. Solid if you're looking for something quickly on the weekend without making a reservation.

Things have gotten so unbelievably bad. Were there at the end of 2023, everything was great, but now... Really bad, unfriendly service, ordering only online, the delicious pizza is no longer available, pasta is run of the mill, poor value for money, canteen atmosphere. Simply disappointing.

It is known that VAPIANO was not particularly successful. The concept itself is very good and well thought out. What broke the company's neck was the pricing strategy and the quality of the food. I'm not a fan of VAPIANO because the pizza wasn't tasty and the pasta wasn't cooked through. VAPIANO ciao ciao

-Pizza was delicious, -Pasta is a disaster, hard and greasy Bolognese - Waiting time okay -Toilets absolutely disgusting

Children's play area available. Good location, good quality, but not optimal price performance

Top pasta and pizza, food was very tasty and reasonably priced (pizza/pasta + drink=13/14€) I can only recommend it!

Unfortunately we had to wait 50 minutes for our food, which is really annoying. The price was quite high for a simple pasta dish, and I think €4.20 for a 0.33 liter cola is excessive. The taste of the food was okay, but nothing special.

Food was okay. Toilets were very dirty, women's toilets were totally dirty...

It's a shame to have to take away two stars, waited 50 minutes for Pinsa on December 28th, 2024. 1 employee at Pizza and Pinsa was too little too slow. Only after 40 minutes of talking to the employee over the salad did the two of us work on the pasta. The drinks were put down a little carelessly. The employee who was clearing away was really happy, which saved the fourth star for service. The plan was actually to have a quick mulled wine at the Christmas market on the way to the musical &JULIA. Had to be omitted. Maybe things will be better on the next visit

It takes a long time for the food to be ready for pickup. Despite the rather high price, the food tastes mediocre at best. Not recommended

Pasta was delicious. They are using a self-service system, which is new for me for such type of restaurants.

Warm beer, so I'm saying it doesn't even have a good cold to drink. employees are very indifferent, pizza is delicious and good. One pizza is enough for two people (if you’re not very hungry and just want something to snack on with beer). You can place your order quickly thanks to the self-service screens. It’s a clean and nice place.

Dishes didn't all arrive at once even though it showed on the cell phone that everything was ready for pickup. Noodles were only lukewarm, as were the water glasses. Price performance is not right here at all.

Paid 30 euros for dinner during the fire alarm. Loading absolute crap. The noodles were also half raw, I feel absolutely cheated, it was the first and last time in the dump.

I haven't been to Vapiano in a long time, and now I remember why. The whole concept is a flop, you wait forever for very simple dishes that are absolutely overpriced. If the whole thing still tasted good, it would still be ok. The pasta was salty and very dry. And the pumpkin soup, which was also salty, was more like a children's porridge. So neither fast, nor cheap, nor good. The ambience has something of the main station, I don't understand the good reviews at all. The only positive thing is the lady at reception.

It's best not to go! It took half an hour for the food to be ready. The food was extremely salty, especially the pumpkin soup, but also the gnocchi. It hardly tasted like anything except salt. Service, well no service is the concept... The room has the acoustics of a train station hall, the tables are close together and the music is playing way too loudly. Unfortunately it's not cheap either. Never again. There is nothing that speaks for this restaurant.

I've been here from time to time, but it's not really great. I enjoyed the food (pasta) and it was ready relatively quickly. But before switching to the new “technology”, there was still bread with the pasta. Not this time somehow. I like that you can place a group order as a group via QR code so that the dishes are all finished together. However, it didn't work perfectly on every cell phone. The woman who cleared the dishes and brought the drinks was super nice. I don't like the ambience. Music extremely loud and stools not necessarily comfortable. I have the feeling that they are trying to tell me that I should just eat and then leave again. So nothing for those who stay seated for a long time. I also think the prices for the dishes are too high. €16.50 for a plate of pasta is too much. Especially since there was even less on my plate than my people's. So purely visually. Actually, the noodles are all packaged per portion. Toilets were clean.

Price and quality do not go together. The food is far too expensive, especially when you have to place your order and collect your food yourself. Their pasta dishes were decidedly bad. The pizzas were ok.

The new system with the independent service (reading the QR code, typing in the order on the cell phone or machine, only the drinks are brought to the table, and payment can also be made via the cell phone by credit card) gives the entire restaurant visit the atmosphere of a Self-service snack bar. We didn't find that comfortable. The restaurant was busy in the evenings with young families and young people. Maybe it's also a question of generation, whether people feel comfortable in such an atmosphere. The food, which you had to pick up yourself, was ok, but not outstanding. We won't be repeating the whole restaurant visit anytime soon. That wasn't our thing. What was really terrible was the condition of the women's toilets. I was a little disgusted by that. If the toilets in a restaurant are not neat and clean, that is a big negative point for me personally!!

We haven't been to Vapiano for a long time. I like the “new” system. I think it's a shame that the selection of different pizzas is now rather small. We had spaghetti carbonara. They were delicious.

Guys, the cooking time for the pasta is standardized. If the pasta is too aldente for you, just ask if you can get new ones or if you can put some more in the pan. That would be more constructive and helpful for all parties than writing it down here. You can see the prices when you order and if in doubt you could ask how much mozzarella is included in the total. Try to do better and everything around you will be better ☺️

Just Vapiano. nice atmosphere, nice welcome, good food. In my opinion, the only thing that doesn't fit with the overall structure is the prices: You order yourself via an app, you get your own food, you pay online. There is no service on site. But then why do I pay so much? (Staff is available to bring drinks and clear away). I give it a well-intentioned 3 points in the overall ranking.

The Vapiano is nice for a lunch break, but unfortunately completely understaffed. Please hire more people. Even at lunchtime, two plates of pasta shouldn't take an hour. The staff is visibly stressed.

Unfortunately, I have to say that the food (pasta) didn't taste good at all, because the penne wasn't really cooked. I like it al dente - but it was like chewing on raw pasta. Me and my friend couldn't chew at all. Service and especially ambience a 10/10 but unfortunately I won't go there again.

Ordering can only be done via the online board. Or via your smartphone. Drinks must be picked up at the bar. The finished food must also be picked up. OK for a short lunch break. The salad I ordered was good. The staff was very friendly.

Always a pleasure, you know each other and you really enjoy being there, no matter which Vapiano. All of them are cozy and nice, but with the new program that you can order yourself, in my opinion and my personal opinion, it has become very personal and it feels like it takes twice or three times as long. Nothing will change, but we are always amazed by the taste. The price is very high, but we still give it 5 stars because it's worth it and you feel very comfortable. And don't forget the children's corner, very nicely done and, above all, so open and visible to everyone. Great idea

cool restaurant to grab something quick to eat

The atmosphere is cozy, it is not bad located. The staff is quite dry, some don't even make an attempt to speak English, only German. The food is not bad, although nothing out of what you expect in an Italian food place but that is half fast food. I don't think I would repeat there being other places to choose from.

Super friendly, great service, nice food, clean

Horrible experience. From the entrance that they push you to order by machine, to the food. Terrible spaghetti. I can't take a photo because when I tried to take one of the sentences written on them, a bearded boy yelled at us that we couldn't take a photo, and treated us horribly and then started laughing with the cook. When nowhere does it indicate that it is prohibited to take a photo photos. I don't recommend that place if you want to eat delicious food and be comfortable. We went on Wednesday the 12th at noon

Unfortunately there isn't much left of the old Vapiano style! Cell phone QR code ordering at the table doesn't work. 1 hour (!!) waiting time for a salad and a small pizza is no longer appropriate. Old dishes from the previous guests were still on the table for a good 30 minutes while we waited. The extra amount of meat ordered (and paid for) for the salad was also rather meager. Taste OK. But overall experience sobering. Sorry, unfortunately no good address anymore...

The ambience is quite ok, looks quite classy but the seats make even a young hopper a case for physio. You have to pick up the food from the front like in a canteen and order it using an app on your cell phone. Drinks are also self-service. Service is unfriendly and if you ask if everything is OK and you say no, they walk away and ignore you. The establishment is filled with negative energy that starts with the staff. I think that wouldn't be a problem if it were a cheap restaurant, but here you pay over €4 for 0.5l drinks. The music was partially turned up and I was reminded of my old times at the disco. Price-performance is by far the worst I've ever had.

We ordered 5 pastas, all floury or mushy. The service was rude and had no understanding. Never again!! Impudence!!

Lovely pizza. Easy to order. Feels like a nice open space for eating. A nice treat to visit

The food is first class (5 stars) and impresses with its freshness and variety. The service is friendly and attentive (also 5 stars), which makes the visit pleasant. Only the ambience barely reaches 4 stars, as it seems a little less cozy - but overall it's a worthwhile restaurant that's definitely worth a visit!

Haben 40 Minuten auf das Essen gewartet. Der Nachbartisch wurde mit einer vom Gast gebrauchten Serviette gereinigt Standard sehr schlecht

It's actually always been a nice shop, but unfortunately they don't make an effort anymore. The bread with yesterday's pasta and baked hard (used to be fresh and fluffy). The pumpkin soup is served cold. It's also easy to forget something on salads. Otherwise pasta and salads ok. But unfortunately no more attention is paid to the important details. It's a shame, try hard again and we'll be happy to come back more often!